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For roadside assistance, press 1. For information about the Shark six safety recall, press 2. For all other inquiries, press 3. Please select from the following options. For roadside assistance, press 1. For inquiries Thank you for calling BYD Australia customer care. A safety recall has been announced for certain BYD Shark six vehicles. To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs. If your 17 digit VIN appears on the list, your vehicle is included in the recall. If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page. These details will be used to send you any critical updates on the progress of this recall. Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen. Full details of the recall, including what it involves and why it has been issued are also available on this page. Again, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall. If your vehicle is affected, book your free recall repair with your nearest BYD service center. Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center. To book online, select show more, then book a service. 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you for calling BYD Australia. Please select from the following options. For roadside assistance, press 1. For information about the Shark six safety recall, press 2. For all other inquiries, press 3.\n\nPlease select from the following options. For roadside assistance, press 1. For inquiries Thank you for calling BYD Australia customer care. A safety recall has been announced for certain BYD Shark six vehicles. To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs.\n\nIf your 17 digit VIN appears on the list, your vehicle is included in the recall. If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page. These details will be used to send you any critical updates on the progress of this recall. Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen. Full details of the recall, including what it involves and why it has been issued are also available on this page.\n\nAgain, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall. If your vehicle is affected, book your free recall repair with your nearest BYD service center. Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center. To book online, select show more, then book a service. If a registration window appears, simply close it and then enter your details under general service inquiry.","paragraphs":[{"sentences":[{"text":"Thank you for calling BYD Australia.","start":0.88,"end":2.8999999,"sentiment":"positive","sentiment_score":0.46490517258644104},{"text":"Please select from the following options.","start":3.28,"end":5.22,"sentiment":"neutral","sentiment_score":0.1213884303967158},{"text":"For roadside assistance, press 1.","start":6.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.02793658562004566},{"text":"For information about the Shark six safety recall, press 2.","start":9.28,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.00913245528936386},{"text":"For all other inquiries, press 3.","start":13.679999,"end":16.715,"sentiment":"neutral","sentiment_score":0.010747225489467382}],"sentiment":"neutral","sentiment_score":0.1100182832134041,"num_words":33,"start":0.88,"end":16.715},{"sentences":[{"text":"Please select from the following options.","start":17.975,"end":19.995,"sentiment":"neutral","sentiment_score":0.012704984284937382},{"text":"For roadside assistance, press 1.","start":20.215,"end":22.475,"sentiment":"neutral","sentiment_score":0.009852659609168767},{"text":"For inquiries Thank you for calling BYD Australia customer care.","start":22.615,"end":28.535,"sentiment":"neutral","sentiment_score":0.20643395632505418},{"text":"A safety recall has been announced for certain BYD Shark six vehicles.","start":28.535,"end":32.6,"sentiment":"neutral","sentiment_score":-0.03750266429657737},{"text":"To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs.","start":33.14,"end":44.04,"sentiment":"neutral","sentiment_score":-0.08933920180425048}],"sentiment":"neutral","sentiment_score":0.006334154419981095,"num_words":49,"start":17.975,"end":44.04},{"sentences":[{"text":"If your 17 digit VIN appears on the list, your vehicle is included in the recall.","start":44.965,"end":50.105,"sentiment":"neutral","sentiment_score":-0.1106802187860012},{"text":"If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page.","start":50.485,"end":57.45,"sentiment":"neutral","sentiment_score":-0.127378907378601},{"text":"These details will be used to send you any critical updates on the progress of this recall.","start":58.170002,"end":62.510002,"sentiment":"neutral","sentiment_score":0.12831667810678482},{"text":"Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen.","start":63.05,"end":70.03,"sentiment":"neutral","sentiment_score":-0.013181891026241439},{"text":"Full details of the recall, including what it involves and why it has been issued are also available on this page.","start":70.975006,"end":77.075005,"sentiment":"neutral","sentiment_score":-0.0065820179879665375}],"sentiment":"neutral","sentiment_score":-0.02994139726292722,"num_words":98,"start":44.965,"end":77.075005},{"sentences":[{"text":"Again, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall.","start":77.455,"end":86.939995,"sentiment":"neutral","sentiment_score":-0.0031029248817099463},{"text":"If your vehicle is affected, book your free recall repair with your nearest BYD service center.","start":87.71999,"end":93.1,"sentiment":"neutral","sentiment_score":-0.04755346942692995},{"text":"Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center.","start":93.479996,"end":103.665,"sentiment":"neutral","sentiment_score":0.03628976891438166},{"text":"To book online, select show more, then book a service.","start":104.365,"end":108.15288,"sentiment":"neutral","sentiment_score":0.054623419791460036},{"text":"If a registration window appears, simply close it and then enter your details under general service inquiry.","start":108.63288,"end":114.572876,"sentiment":"neutral","sentiment_score":0.02425230316379491}],"sentiment":"neutral","sentiment_score":0.007908115342055282,"num_words":73,"start":77.455,"end":114.572876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling BYD Australia. Please select from the following options. For roadside assistance, press 1. For information about the Shark six safety recall, press 2. For all other inquiries, press 3.\n\nPlease select from the following options. For roadside assistance, press 1. For inquiries Thank you for calling BYD Australia customer care. A safety recall has been announced for certain BYD Shark six vehicles. To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs.\n\nIf your 17 digit VIN appears on the list, your vehicle is included in the recall. If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page. These details will be used to send you any critical updates on the progress of this recall. Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen. Full details of the recall, including what it involves and why it has been issued are also available on this page.\n\nAgain, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall. If your vehicle is affected, book your free recall repair with your nearest BYD service center. Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center. To book online, select show more, then book a service. If a registration window appears, simply close it and then enter your details under general service inquiry.","paragraphs":[{"sentences":[{"text":"Thank you for calling BYD Australia.","start":0.88,"end":2.8999999,"sentiment":"positive","sentiment_score":0.46490517258644104},{"text":"Please select from the following options.","start":3.28,"end":5.22,"sentiment":"neutral","sentiment_score":0.1213884303967158},{"text":"For roadside assistance, press 1.","start":6.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.02793658562004566},{"text":"For information about the Shark six safety recall, press 2.","start":9.28,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.00913245528936386},{"text":"For all other inquiries, press 3.","start":13.679999,"end":16.715,"sentiment":"neutral","sentiment_score":0.010747225489467382}],"sentiment":"neutral","sentiment_score":0.1100182832134041,"channel":1,"num_words":33,"start":0.88,"end":16.715},{"sentences":[{"text":"Please select from the following options.","start":17.975,"end":19.995,"sentiment":"neutral","sentiment_score":0.012704984284937382},{"text":"For roadside assistance, press 1.","start":20.215,"end":22.475,"sentiment":"neutral","sentiment_score":0.009852659609168767},{"text":"For inquiries Thank you for calling BYD Australia customer care.","start":22.615,"end":28.535,"sentiment":"neutral","sentiment_score":0.20643395632505418},{"text":"A safety recall has been announced for certain BYD Shark six vehicles.","start":28.535,"end":32.6,"sentiment":"neutral","sentiment_score":-0.03750266429657737},{"text":"To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs.","start":33.14,"end":44.04,"sentiment":"neutral","sentiment_score":-0.08933920180425048}],"sentiment":"neutral","sentiment_score":0.006334154419981095,"channel":1,"num_words":49,"start":17.975,"end":44.04},{"sentences":[{"text":"If your 17 digit VIN appears on the list, your vehicle is included in the recall.","start":44.965,"end":50.105,"sentiment":"neutral","sentiment_score":-0.1106802187860012},{"text":"If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page.","start":50.485,"end":57.45,"sentiment":"neutral","sentiment_score":-0.127378907378601},{"text":"These details will be used to send you any critical updates on the progress of this recall.","start":58.170002,"end":62.510002,"sentiment":"neutral","sentiment_score":0.12831667810678482},{"text":"Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen.","start":63.05,"end":70.03,"sentiment":"neutral","sentiment_score":-0.013181891026241439},{"text":"Full details of the recall, including what it involves and why it has been issued are also available on this page.","start":70.975006,"end":77.075005,"sentiment":"neutral","sentiment_score":-0.0065820179879665375}],"sentiment":"neutral","sentiment_score":-0.02994139726292722,"channel":1,"num_words":98,"start":44.965,"end":77.075005},{"sentences":[{"text":"Again, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall.","start":77.455,"end":86.939995,"sentiment":"neutral","sentiment_score":-0.0031029248817099463},{"text":"If your vehicle is affected, book your free recall repair with your nearest BYD service center.","start":87.71999,"end":93.1,"sentiment":"neutral","sentiment_score":-0.04755346942692995},{"text":"Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center.","start":93.479996,"end":103.665,"sentiment":"neutral","sentiment_score":0.03628976891438166},{"text":"To book online, select show more, then book a service.","start":104.365,"end":108.15288,"sentiment":"neutral","sentiment_score":0.054623419791460036},{"text":"If a registration window appears, simply close it and then enter your details under general service inquiry.","start":108.63288,"end":114.572876,"sentiment":"neutral","sentiment_score":0.02425230316379491}],"sentiment":"neutral","sentiment_score":0.007908115342055282,"channel":1,"num_words":73,"start":77.455,"end":114.572876}]},"summary":{"result":"success","short":"The customer calls BYD Australia and is prompted to select from various options. They are then informed of a safety recall for certain vehicles and directed to visit the BYD website to check their VIN and update their contact details. The customer is also provided with information about the recall and how to book a repair online."},"intents":{"segments":[{"text":"For roadside assistance, press 1. For information about the Shark six safety recall, press 2. For all other inquiries, press 3. Please select from the following options. For roadside assistance, press 1. For inquiries Thank you for calling BYD Australia customer care. A safety recall has been announced for certain BYD Shark six vehicles.","start_word":12,"end_word":65,"intents":[{"intent":"Request recall information","confidence_score":0.009934236}]}]},"sentiments":{"segments":[{"text":"Thank you for calling BYD Australia.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.45989519357681274},{"text":"Please select from the following options. For roadside assistance, press 1. For information about the Shark six safety recall, press 2. For all other inquiries, press 3. Please select from the following options. For roadside assistance, press 1. For inquiries Thank you for calling BYD Australia customer care. A safety recall has been announced for certain BYD Shark six vehicles. To check whether your vehicle is affected, visit bydautomotive.com.au/vehicle-recall and download the list of affected VINs. If your 17 digit VIN appears on the list, your vehicle is included in the recall. If your vehicle is affected and your contact details have changed recently, you can update them in the details section on this page. These details will be used to send you any critical updates on the progress of this recall. Your VIN is shown in the BYD app under my account or on the bottom corner of the driver's side windscreen. Full details of the recall, including what it involves and why it has been issued are also available on this page. Again, that address is B Y D Automotive Dot Com Dot A U Forward Slash Vehicle Hyphen Recall. If your vehicle is affected, book your free recall repair with your nearest BYD service center. Visit bydautomotive.com.au/find-us and enter your postcode to find your closest service center. To book online, select show more, then book a service. If a registration window appears, simply close it and then enter your details under general service inquiry.","start_word":6,"end_word":252,"sentiment":"neutral","sentiment_score":-0.005253152921795845}],"average":{"sentiment":"neutral","sentiment_score":0.0070959178395679215}}}}