{"metadata":{"transaction_key":"deprecated","request_id":"01a03757-6264-7132-bde3-f0f29addeaf1","sha256":"35bdf759967863dc03d954d94b304a213ebc77f214b937b1c49a8602ea54a4bb","created":"2026-08-25T05:14:30.533Z","duration":539.7119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1513,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1653,"output_tokens":1657},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1653,"output_tokens":75}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Basil? Sorry. Yeah. We got disconnected. Yeah. Regarding the letter that you're requesting, is it okay if I coordinate this to the back end team to ask if we can provide you one or request? Then I'll get back to you. Yeah. Because we're Reflects hang on. Let me just check. Does your accounts department did not send you one receipt for this one? Because does their account account department did not send you a receipt for the payment? I can request you one because since it's an upfront payment Yeah. Yeah. Since there's no recurring invoice or there's no invoice yet since this is your free month, you will you cannot see any invoice there yet. Yeah. I can request a receipt from our accounts department. Actually, we yeah. We do not have a welcome letter. Only SMS message and email, the one that I sent you earlier. That's our welcome message only. No address, just your name. Yeah. But if you want mhmm. Sorry? I can ask mhmm. Yeah. I can ask her accounts department to send you an receipt for the upfront payment you just settle you settled. That has Our agreement yeah. Our agreement is only the order. Once we receive the order, like what you did on your website with your address that you provided your address, That's only your agreement, and you checked the terms and condition. You ordered twelve months. We have we have your order here on your end. We received your order. And you order a twelve month contract. Yeah. Yeah. And that is the document only, the one that you downloaded. Yeah. But that is the document. Because you agree with the while ordering, you agree with the terms and condition. That's already the mhmm. Yeah. We understand. But that's my base. Okay? Yeah. I Yeah. I can request from our accounts department to send you an receipt for the upfront payment for the 87 thousand. Sorry. For the $87. Yeah. Isn't it you just settle $87.45 for the front or no? Yeah. We can send you a receipt for one. The receipt has a address and your name. We can request it to be included since you asked yeah. Your full name will be there and your full address and the company details. If ever I can request that one. Johnny. Do you want me to request any a receipt? I'll okay. Okay. I'll forward this to our accounts department for them to send you the receipt. Then just give us a callback if you run into any issues again. I'll inform them first within this day. Yeah. Because I'll raise this tour back mhmm. Yeah. I'll request the one to the back end team. Yeah. Okay. I'll request that one then. I'll get back to you once it's approved and confirmed. Okay. Mhmm. Okay then. I'll update you once sort this is sorted out. Thank you. 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Basil? Sorry. Yeah. We got disconnected. Yeah.\n\nRegarding the letter that you're requesting, is it okay if I coordinate this to the back end team to ask if we can provide you one or request? Then I'll get back to you. Yeah. Because we're Reflects hang on. Let me just check.\n\nDoes your accounts department did not send you one receipt for this one? Because does their account account department did not send you a receipt for the payment? I can request you one because since it's an upfront payment Yeah. Yeah. Since there's no recurring invoice or there's no invoice yet since this is your free month, you will you cannot see any invoice there yet.\n\nYeah. I can request a receipt from our accounts department. Actually, we yeah. We do not have a welcome letter. Only SMS message and email, the one that I sent you earlier.\n\nThat's our welcome message only. No address, just your name. Yeah. But if you want mhmm. Sorry?\n\nI can ask mhmm. Yeah. I can ask her accounts department to send you an receipt for the upfront payment you just settle you settled. That has Our agreement yeah. Our agreement is only the order.\n\nOnce we receive the order, like what you did on your website with your address that you provided your address, That's only your agreement, and you checked the terms and condition. You ordered twelve months. We have we have your order here on your end. We received your order. And you order a twelve month contract.\n\nYeah. Yeah. And that is the document only, the one that you downloaded. Yeah. But that is the document.\n\nBecause you agree with the while ordering, you agree with the terms and condition. That's already the mhmm. Yeah. We understand. But that's my base.\n\nOkay? Yeah. I Yeah. I can request from our accounts department to send you an receipt for the upfront payment for the 87 thousand. Sorry.\n\nFor the $87. Yeah. Isn't it you just settle $87.45 for the front or no? Yeah. We can send you a receipt for one.\n\nThe receipt has a address and your name. We can request it to be included since you asked yeah. Your full name will be there and your full address and the company details. If ever I can request that one. Johnny.\n\nDo you want me to request any a receipt? I'll okay. Okay. I'll forward this to our accounts department for them to send you the receipt. Then just give us a callback if you run into any issues again.\n\nI'll inform them first within this day. Yeah. Because I'll raise this tour back mhmm. Yeah. I'll request the one to the back end team.\n\nYeah. Okay. I'll request that one then. I'll get back to you once it's approved and confirmed. Okay.\n\nMhmm. Okay then. I'll update you once sort this is sorted out. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Basil?","start":2.1599998,"end":3.04,"sentiment":"neutral","sentiment_score":-0.005012789275497198},{"text":"Sorry.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":-0.16094562411308289},{"text":"Yeah.","start":3.28,"end":3.4399998,"sentiment":"neutral","sentiment_score":-0.17020410299301147},{"text":"We got disconnected.","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":-0.32857365409533185},{"text":"Yeah.","start":23.985,"end":24.485,"sentiment":"neutral","sentiment_score":0.022325938567519188}],"sentiment":"neutral","sentiment_score":-0.16307129117194563,"num_words":8,"start":2.1599998,"end":24.485},{"sentences":[{"text":"Regarding the letter that you're requesting, is it okay if I coordinate this to the back end team to ask if we can provide you one or request?","start":25.025,"end":34.64,"sentiment":"neutral","sentiment_score":0.08508897300011345},{"text":"Then I'll get back to 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you agree with the while ordering, you agree with the terms and condition.","start":315.62,"end":321.32,"sentiment":"neutral","sentiment_score":-0.0998807464327131},{"text":"That's already the mhmm.","start":321.62,"end":323.95502,"sentiment":"neutral","sentiment_score":-0.278268501162529},{"text":"Yeah.","start":337.69,"end":337.93,"sentiment":"neutral","sentiment_score":-0.10974988341331482},{"text":"We understand.","start":337.93,"end":338.67,"sentiment":"neutral","sentiment_score":-0.11337282136082649},{"text":"But that's my base.","start":339.21,"end":340.33,"sentiment":"neutral","sentiment_score":-0.11116787325590849}],"sentiment":"neutral","sentiment_score":-0.13170285895466805,"num_words":25,"start":315.62,"end":340.33},{"sentences":[{"text":"Okay?","start":340.33,"end":340.83,"sentiment":"neutral","sentiment_score":-0.07045928388834},{"text":"Yeah.","start":353.385,"end":353.625,"sentiment":"neutral","sentiment_score":-0.1085582599043846},{"text":"I 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no?","start":384.975,"end":391.375,"sentiment":"neutral","sentiment_score":-0.07206454602154819},{"text":"Yeah.","start":391.375,"end":391.875,"sentiment":"neutral","sentiment_score":-0.007721452042460442},{"text":"We can send you a receipt for one.","start":394.23,"end":396.57,"sentiment":"neutral","sentiment_score":0.004741130396723747}],"sentiment":"neutral","sentiment_score":-0.04771635658107698,"num_words":24,"start":378.37,"end":396.57},{"sentences":[{"text":"The receipt has a address and your name.","start":400.07,"end":402.97,"sentiment":"neutral","sentiment_score":-0.14662995841354132},{"text":"We can request it to be included since you asked yeah.","start":407.38498,"end":414.44498,"sentiment":"neutral","sentiment_score":0.1022967787628824},{"text":"Your full name will be there and your full address and the company details.","start":415.705,"end":421.16498,"sentiment":"neutral","sentiment_score":0.07340019675237792},{"text":"If ever I can request that one.","start":428.23,"end":430.49,"sentiment":"neutral","sentiment_score":-0.14485889566796167},{"text":"Johnny.","start":433.885,"end":434.385,"sentiment":"neutral","sentiment_score":0.017884938046336174}],"sentiment":"neutral","sentiment_score":-0.00039755312226167575,"num_words":41,"start":400.07,"end":434.385},{"sentences":[{"text":"Do you want me to request any a receipt?","start":445.325,"end":447.905,"sentiment":"neutral","sentiment_score":0.008161084726452827},{"text":"I'll okay.","start":450.82,"end":452.04,"sentiment":"negative","sentiment_score":-0.393462598323822},{"text":"Okay.","start":453.30002,"end":453.78,"sentiment":"neutral","sentiment_score":0.08461327850818634},{"text":"I'll forward this to our accounts department for them to send you the receipt.","start":453.78,"end":457.72,"sentiment":"neutral","sentiment_score":0.2519977039524487},{"text":"Then just give us a callback if you run into any issues 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you.","start":535.587,"end":536.147,"sentiment":"positive","sentiment_score":0.7410280704498291},{"text":"Bye.","start":536.147,"end":536.647,"sentiment":"positive","sentiment_score":0.4523182809352875}],"sentiment":"neutral","sentiment_score":0.20165845056374868,"num_words":15,"start":527.01495,"end":536.647}]}}]},{"alternatives":[{"transcript":"No. My name is not John. Basically, Johnny is there. So it's my I'm a bit confused actually. Basically, for the not Jon, actually, Joni. Another thing is how how is this gone? No. No. No. No. No. I can't you were addicted actually for the two real journey being a Jew. That's fine. But I'll actually One more time getting this settled things. Actually, nothing is where I can find the other one? Manage my order. No. There's nothing is there, actually. Where is my payment receipt, actually, when it says something. Right? These are the basic things actually the website should provide. Sorry? Sorry? No. No. Actually, Maureen, this is actually, I need a document, actually, which is having my name and my a complete name and my home address. How can you provide that one, actually? But I paid something. Right? I paid something. And where I can, like, the utility bill, the the welcome pack. Have you received any welcome pack from any other like, any utility bill you are using? You are just using that, not a mail. Usually, they will provide the welcome letter. I just using the gas or things, they send me. I just want access to that. Why? Why? Why? How can I do these things actually? This out this. No. How can I give to the utility bill? Because I'm I need the to submit some documents, actually, to use that thing. Because I need that, actually. That's the basic thing. Will it have the actually, agreement what I think I just how do you making an agreement, actually, without having the address? Because who are you sending the agreement? Right now, I'm download the agreement, actually. The basic thing, agreement, you and that me and the customer care means I they should have the two address and some address. That nothing is there, actually. No. No. Like, then how can you claim that I did the agreement with you twelve twelve months? Yeah. Then then then then there is the document for that one, actually. No. That is my name is not there, actually. Then how can he claim that if if I did, actually? My name is not there. My like, I don't see have any signature, actually. My home address is not there. Then how can you begin the contract, actually? No. No. You are not giving the proof, actually. This is not a customer friendly approach, actually. This is you are just only you are taking your site safe, and you are not providing any documents to the customers we are selling, actually. We need a proof. Right? We need a proof to submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone. But I don't I don't have any proof to view to anybody right now. I I my time is actually I can immediately give I have just came back. I need to give the utility bill things, and I'm not able to see anything, actually. Will will you will they leave that? 87. Yeah. I know. But will they have the because that's I don't know that they will accept or not, but we didn't mention my wife's name will be there, that one? My full name will be there? Or because No. No. I'm just what what is my name is mentioned, actually? Basically, John or Johnny? Which one is good? Johnny. Right? In portal, I can see John only. That's Yes. Yes, please. Because I don't have anything as a proof. Right? When I can get the receipt? Okay. And you don't have to provide any welcome letter kind of things, actually. In the contract, can you please add my no. No. No. Can you please add in the contract my home address and my name as well? Let them do that because there is no contact otherwise. And I made a toll contract. This is a general contract only. Like, that won't work, actually. I what I did is something different, and you're putting my that's something different. Right? Please please do that immediately because I this is Adelaide. I don't want any, like, general things, actually. I just need my my name and things need to be added. And kind of please put that one. Okay. Fine. Thank you. 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My name is not John. Basically, Johnny is there. So it's my I'm a bit confused actually. Basically, for the not Jon, actually, Joni.\n\nAnother thing is how how is this gone? No. No. No. No.\n\nNo. I can't you were addicted actually for the two real journey being a Jew. That's fine. But I'll actually One more time getting this settled things. Actually, nothing is where I can find the other one?\n\nManage my order. No. There's nothing is there, actually. Where is my payment receipt, actually, when it says something. Right?\n\nThese are the basic things actually the website should provide. Sorry? Sorry? No. No.\n\nActually, Maureen, this is actually, I need a document, actually, which is having my name and my a complete name and my home address. How can you provide that one, actually? But I paid something. Right? I paid something.\n\nAnd where I can, like, the utility bill, the the welcome pack. Have you received any welcome pack from any other like, any utility bill you are using? You are just using that, not a mail. Usually, they will provide the welcome letter. I just using the gas or things, they send me.\n\nI just want access to that. Why? Why? Why? How can I do these things actually?\n\nThis out this. No. How can I give to the utility bill? Because I'm I need the to submit some documents, actually, to use that thing. Because I need that, actually.\n\nThat's the basic thing. Will it have the actually, agreement what I think I just how do you making an agreement, actually, without having the address? Because who are you sending the agreement? Right now, I'm download the agreement, actually. The basic thing, agreement, you and that me and the customer care means I they should have the two address and some address.\n\nThat nothing is there, actually. No. No. Like, then how can you claim that I did the agreement with you twelve twelve months? Yeah.\n\nThen then then then there is the document for that one, actually. No. That is my name is not there, actually. Then how can he claim that if if I did, actually? My name is not there.\n\nMy like, I don't see have any signature, actually. My home address is not there. Then how can you begin the contract, actually? No. No.\n\nYou are not giving the proof, actually. This is not a customer friendly approach, actually. This is you are just only you are taking your site safe, and you are not providing any documents to the customers we are selling, actually. We need a proof. Right?\n\nWe need a proof to submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone. But I don't I don't have any proof to view to anybody right now. I I my time is actually I can immediately give I have just came back. I need to give the utility bill things, and I'm not able to see anything, actually. Will will you will they leave that?\n\n87. Yeah. I know. But will they have the because that's I don't know that they will accept or not, but we didn't mention my wife's name will be there, that one? My full name will be there?\n\nOr because No. No. I'm just what what is my name is mentioned, actually? Basically, John or Johnny? Which one is good?\n\nJohnny. Right? In portal, I can see John only. That's Yes. Yes, please.\n\nBecause I don't have anything as a proof. Right? When I can get the receipt? Okay. And you don't have to provide any welcome letter kind of things, actually.\n\nIn the contract, can you please add my no. No. No. Can you please add in the contract my home address and my name as well? Let them do that because there is no contact otherwise.\n\nAnd I made a toll contract. This is a general contract only. Like, that won't work, actually. I what I did is something different, and you're putting my that's something different. Right?\n\nPlease please do that immediately because I this is Adelaide. I don't want any, like, general things, actually. I just need my my name and things need to be added. And kind of please put that one. Okay.\n\nFine. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"No.","start":6.56,"end":7.04,"sentiment":"negative","sentiment_score":-0.3638392686843872},{"text":"My name is not John.","start":7.04,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.2456340253353119},{"text":"Basically, Johnny is there.","start":8.639999,"end":10.24,"sentiment":"neutral","sentiment_score":-0.21528401970863342},{"text":"So it's my I'm a bit confused actually.","start":10.24,"end":16.235,"sentiment":"negative","sentiment_score":-0.3887364286929369},{"text":"Basically, for the not Jon, actually, Joni.","start":16.235,"end":19.055,"sentiment":"neutral","sentiment_score":-0.10329197879348483}],"sentiment":"neutral","sentiment_score":-0.25144323021173476,"num_words":25,"start":6.56,"end":19.055},{"sentences":[{"text":"Another thing is how how is this 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provide.","start":94.965,"end":98.34499,"sentiment":"neutral","sentiment_score":0.006549179367721081},{"text":"Sorry?","start":109.71,"end":110.21,"sentiment":"neutral","sentiment_score":-0.09682515263557434},{"text":"Sorry?","start":110.43,"end":110.93,"sentiment":"neutral","sentiment_score":-0.08632504194974899},{"text":"No.","start":119.39,"end":119.89,"sentiment":"neutral","sentiment_score":-0.15608572959899902},{"text":"No.","start":126.405,"end":126.725,"sentiment":"neutral","sentiment_score":-0.032344646751880646}],"sentiment":"neutral","sentiment_score":-0.021863484089928015,"num_words":14,"start":94.965,"end":126.725},{"sentences":[{"text":"Actually, Maureen, this is actually, I need a document, actually, which is having my name and my a complete name and my home address.","start":126.725,"end":135.385,"sentiment":"neutral","sentiment_score":0.0264816990820691},{"text":"How can you provide that one, actually?","start":135.44499,"end":137.145,"sentiment":"neutral","sentiment_score":0.056930725063596456},{"text":"But I paid something.","start":149.68,"end":150.96,"sentiment":"neutral","sentiment_score":-0.19239981099963188},{"text":"Right?","start":150.96,"end":151.36,"sentiment":"neutral","sentiment_score":-0.11324463039636612},{"text":"I paid something.","start":151.36,"end":152.42,"sentiment":"neutral","sentiment_score":-0.11694829414288203}],"sentiment":"neutral","sentiment_score":-0.00511827957458221,"num_words":39,"start":126.725,"end":152.42},{"sentences":[{"text":"And where I can, like, the utility bill, the the welcome pack.","start":157.445,"end":162.425,"sentiment":"neutral","sentiment_score":0.0914470696200927},{"text":"Have you received any welcome pack from any other like, any utility bill you are using?","start":162.88501,"end":168.265,"sentiment":"neutral","sentiment_score":0.05143975582905114},{"text":"You are just using that, not a mail.","start":168.47,"end":170.56999,"sentiment":"neutral","sentiment_score":-0.07449966482818127},{"text":"Usually, they will provide the welcome letter.","start":170.87,"end":172.95,"sentiment":"neutral","sentiment_score":0.08557953206556183},{"text":"I just using the gas or things, they send me.","start":172.95,"end":177.11,"sentiment":"neutral","sentiment_score":0.0789837796241045}],"sentiment":"neutral","sentiment_score":0.051194304354348276,"num_words":53,"start":157.445,"end":177.11},{"sentences":[{"text":"I just want access to that.","start":177.11,"end":178.49,"sentiment":"neutral","sentiment_score":0.10222045456369717},{"text":"Why?","start":193.955,"end":194.455,"sentiment":"neutral","sentiment_score":-0.28349530696868896},{"text":"Why?","start":194.755,"end":195.005,"sentiment":"neutral","sentiment_score":-0.24375340342521667},{"text":"Why?","start":195.005,"end":195.505,"sentiment":"neutral","sentiment_score":-0.186429500579834},{"text":"How can I do these things actually?","start":197.59,"end":198.79,"sentiment":"neutral","sentiment_score":-0.0002093887222664697}],"sentiment":"neutral","sentiment_score":-0.0063638252904638665,"num_words":16,"start":177.11,"end":198.79},{"sentences":[{"text":"This out this.","start":198.79,"end":202.40999,"sentiment":"neutral","sentiment_score":-0.063389057914416},{"text":"No.","start":202.62999,"end":202.87,"sentiment":"neutral","sentiment_score":-0.11130362749099731},{"text":"How can I give to the utility bill?","start":202.87,"end":204.62999,"sentiment":"neutral","sentiment_score":-0.03418366354890168},{"text":"Because I'm I need the to submit some documents, actually, to use that thing.","start":204.62999,"end":210.01,"sentiment":"neutral","sentiment_score":-0.06874284307871546},{"text":"Because I need that, actually.","start":211.265,"end":212.465,"sentiment":"neutral","sentiment_score":-0.049985557049512866}],"sentiment":"neutral","sentiment_score":-0.05765379670887224,"num_words":31,"start":198.79,"end":212.465},{"sentences":[{"text":"That's the basic thing.","start":212.465,"end":213.685,"sentiment":"neutral","sentiment_score":-0.00005255686119198799},{"text":"Will it have the actually, agreement what I think I just how do you making an agreement, actually, without having the address?","start":225.75,"end":235.18999,"sentiment":"neutral","sentiment_score":-0.009624092754992571},{"text":"Because who are you sending the agreement?","start":235.18999,"end":236.97,"sentiment":"neutral","sentiment_score":-0.026205854756491526},{"text":"Right now, I'm download the agreement, actually.","start":238.00499,"end":239.94499,"sentiment":"neutral","sentiment_score":0.037677474319934845},{"text":"The basic thing, agreement, you and that me and the customer care means I they should have the two address and some address.","start":240.485,"end":247.545,"sentiment":"neutral","sentiment_score":0.037887302834702576}],"sentiment":"neutral","sentiment_score":0.011742365620439016,"num_words":63,"start":212.465,"end":247.545},{"sentences":[{"text":"That nothing is there, actually.","start":248.56499,"end":250.105,"sentiment":"neutral","sentiment_score":-0.1118883267045021},{"text":"No.","start":266.875,"end":267.115,"sentiment":"neutral","sentiment_score":-0.1974566280841827},{"text":"No.","start":267.115,"end":267.51498,"sentiment":"neutral","sentiment_score":-0.254162073135376},{"text":"Like, then how can you claim that I did the agreement with you twelve twelve months?","start":267.51498,"end":272.335,"sentiment":"neutral","sentiment_score":-0.11047185817733407},{"text":"Yeah.","start":284.0,"end":284.5,"sentiment":"neutral","sentiment_score":0.034361377358436584}],"sentiment":"neutral","sentiment_score":-0.11434369534254074,"num_words":24,"start":248.56499,"end":284.5},{"sentences":[{"text":"Then then then then there is the document for that one, actually.","start":284.56,"end":287.94,"sentiment":"neutral","sentiment_score":0.0019111386500298977},{"text":"No.","start":295.285,"end":295.525,"sentiment":"neutral","sentiment_score":-0.238518625497818},{"text":"That is my name is not there, actually.","start":295.525,"end":297.945,"sentiment":"neutral","sentiment_score":-0.2870106752961874},{"text":"Then how can he claim that if if I did, actually?","start":300.645,"end":303.285,"sentiment":"neutral","sentiment_score":-0.04823819141496311},{"text":"My name is not there.","start":303.285,"end":304.325,"sentiment":"neutral","sentiment_score":-0.3083371639251709}],"sentiment":"neutral","sentiment_score":-0.12389125106101101,"num_words":37,"start":284.56,"end":304.325},{"sentences":[{"text":"My like, I don't see have any signature, actually.","start":304.325,"end":306.905,"sentiment":"negative","sentiment_score":-0.41260894801881576},{"text":"My home address is not there.","start":307.89,"end":309.67,"sentiment":"negative","sentiment_score":-0.3581390827894211},{"text":"Then how can you begin the contract, actually?","start":309.89,"end":312.07,"sentiment":"neutral","sentiment_score":-0.10540672857314348},{"text":"No.","start":320.21,"end":320.37,"sentiment":"neutral","sentiment_score":-0.16286131739616394},{"text":"No.","start":320.37,"end":320.77,"sentiment":"neutral","sentiment_score":-0.22240188717842105}],"sentiment":"neutral","sentiment_score":-0.28363328248262404,"num_words":25,"start":304.325,"end":320.77},{"sentences":[{"text":"You are not giving the proof, actually.","start":320.77,"end":322.55,"sentiment":"neutral","sentiment_score":-0.24819312989711761},{"text":"This is not a customer friendly approach, actually.","start":323.465,"end":326.285,"sentiment":"negative","sentiment_score":-0.7242818772792816},{"text":"This is you are just only you are taking your site safe, and you are not providing any documents to the customers we are selling, actually.","start":327.705,"end":334.125,"sentiment":"negative","sentiment_score":-0.6044113647479278},{"text":"We need a proof.","start":338.28,"end":339.16,"sentiment":"neutral","sentiment_score":-0.13945919089019299},{"text":"Right?","start":339.16,"end":339.48,"sentiment":"neutral","sentiment_score":-0.04617948457598686}],"sentiment":"negative","sentiment_score":-0.5184851882412381,"num_words":46,"start":320.77,"end":339.48},{"sentences":[{"text":"We need a proof to submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone.","start":339.48,"end":348.06,"sentiment":"neutral","sentiment_score":-0.18386092830088832},{"text":"But I don't I don't have any proof to view to anybody right now.","start":348.315,"end":352.255,"sentiment":"negative","sentiment_score":-0.4090258000152452},{"text":"I I my time is actually I can immediately give I have just came back.","start":353.11502,"end":357.435,"sentiment":"neutral","sentiment_score":-0.16488586415847142},{"text":"I need to give the utility bill things, and I'm not able to see anything, actually.","start":357.435,"end":364.56998,"sentiment":"neutral","sentiment_score":-0.26493130065500736},{"text":"Will will you will they leave that?","start":375.205,"end":377.225,"sentiment":"neutral","sentiment_score":-0.007100791271243777}],"sentiment":"neutral","sentiment_score":-0.21913185890719114,"num_words":83,"start":339.48,"end":377.225},{"sentences":[{"text":"87.","start":381.845,"end":382.745,"sentiment":"neutral","sentiment_score":-0.05955777317285538},{"text":"Yeah.","start":390.19,"end":390.69,"sentiment":"neutral","sentiment_score":-0.0293789803981781},{"text":"I know.","start":391.23,"end":391.97,"sentiment":"neutral","sentiment_score":-0.021913425996899605},{"text":"But will they have the because that's I don't know that they will accept or not, but we didn't mention my wife's name will be there, that one?","start":392.99002,"end":406.39502,"sentiment":"neutral","sentiment_score":-0.06530070437916688},{"text":"My full name will be there?","start":411.73502,"end":413.015,"sentiment":"neutral","sentiment_score":0.07366314778725307}],"sentiment":"neutral","sentiment_score":-0.03997906424889439,"num_words":38,"start":381.845,"end":413.015},{"sentences":[{"text":"Or because No.","start":413.015,"end":427.935,"sentiment":"neutral","sentiment_score":-0.00007663915554682414},{"text":"No.","start":427.935,"end":428.095,"sentiment":"neutral","sentiment_score":-0.2119046151638031},{"text":"I'm just what what is my name is mentioned, actually?","start":428.095,"end":431.61502,"sentiment":"neutral","sentiment_score":-0.08042758153751492},{"text":"Basically, John or Johnny?","start":431.61502,"end":434.275,"sentiment":"neutral","sentiment_score":-0.0031459385936614126},{"text":"Which one is good?","start":434.335,"end":435.475,"sentiment":"neutral","sentiment_score":0.10852413438260555}],"sentiment":"neutral","sentiment_score":-0.027040798402264376,"num_words":22,"start":413.015,"end":435.475},{"sentences":[{"text":"Johnny.","start":438.015,"end":438.335,"sentiment":"neutral","sentiment_score":0.03656482324004173},{"text":"Right?","start":438.335,"end":438.835,"sentiment":"neutral","sentiment_score":0.03442896530032158},{"text":"In portal, I can see John only.","start":438.975,"end":440.73502,"sentiment":"neutral","sentiment_score":0.007978310409401144},{"text":"That's Yes.","start":440.73502,"end":449.87,"sentiment":"neutral","sentiment_score":0.031891947612166405},{"text":"Yes, please.","start":449.87,"end":450.43,"sentiment":"neutral","sentiment_score":0.08280321955680847}],"sentiment":"neutral","sentiment_score":0.027402484288009312,"num_words":13,"start":438.015,"end":450.43},{"sentences":[{"text":"Because I don't have anything as a proof.","start":450.43,"end":452.34998,"sentiment":"negative","sentiment_score":-0.33666222356259823},{"text":"Right?","start":452.34998,"end":452.84998,"sentiment":"neutral","sentiment_score":-0.029713865369558334},{"text":"When I can get the receipt?","start":463.185,"end":464.965,"sentiment":"neutral","sentiment_score":0.14944296951095262},{"text":"Okay.","start":470.78,"end":471.28,"sentiment":"neutral","sentiment_score":-0.030331380665302277},{"text":"And you don't have to provide any welcome letter kind of things, actually.","start":471.5,"end":475.12,"sentiment":"neutral","sentiment_score":-0.2661761033993501}],"sentiment":"neutral","sentiment_score":-0.18334395040212007,"num_words":29,"start":450.43,"end":475.12},{"sentences":[{"text":"In the contract, can you please add my no.","start":477.25998,"end":480.86,"sentiment":"neutral","sentiment_score":-0.06582391096485986},{"text":"No.","start":480.86,"end":480.94,"sentiment":"neutral","sentiment_score":-0.12739306688308716},{"text":"No.","start":480.94,"end":481.09998,"sentiment":"neutral","sentiment_score":-0.1241224929690361},{"text":"Can you please add in the contract my home address and my name as well?","start":481.09998,"end":485.84,"sentiment":"neutral","sentiment_score":-0.04117596559226513},{"text":"Let them do that because there is no contact otherwise.","start":491.025,"end":493.50497,"sentiment":"neutral","sentiment_score":-0.05901692733168602}],"sentiment":"neutral","sentiment_score":-0.05699276432601942,"num_words":36,"start":477.25998,"end":493.50497},{"sentences":[{"text":"And I made a toll contract.","start":493.50497,"end":494.94498,"sentiment":"neutral","sentiment_score":-0.0713132731616497},{"text":"This is a general contract only.","start":494.94498,"end":497.205,"sentiment":"neutral","sentiment_score":-0.08599559776484966},{"text":"Like, that won't work, actually.","start":497.26498,"end":500.37997,"sentiment":"negative","sentiment_score":-0.3350947856903076},{"text":"I what I did is something different, and you're putting my that's something different.","start":500.59998,"end":506.75998,"sentiment":"neutral","sentiment_score":-0.22415077473436082},{"text":"Right?","start":506.75998,"end":507.25998,"sentiment":"neutral","sentiment_score":-0.04836472123861313}],"sentiment":"neutral","sentiment_score":-0.18143133504781872,"num_words":32,"start":493.50497,"end":507.25998},{"sentences":[{"text":"Please please do that immediately because I this is Adelaide.","start":515.185,"end":518.485,"sentiment":"neutral","sentiment_score":-0.11660936959087849},{"text":"I don't want any, like, general things, actually.","start":518.625,"end":521.265,"sentiment":"negative","sentiment_score":-0.5062955133616924},{"text":"I just need my my name and things need to be added.","start":521.265,"end":524.305,"sentiment":"neutral","sentiment_score":-0.2924972077210744},{"text":"And kind of please put that one.","start":524.305,"end":526.245,"sentiment":"neutral","sentiment_score":-0.2652489926133837},{"text":"Okay.","start":533.89,"end":534.21,"sentiment":"neutral","sentiment_score":0.28546398878097534}],"sentiment":"neutral","sentiment_score":-0.27099219092020865,"num_words":38,"start":515.185,"end":534.21},{"sentences":[{"text":"Fine.","start":534.21,"end":534.53,"sentiment":"positive","sentiment_score":0.47556960582733154},{"text":"Thank you.","start":534.53,"end":535.19,"sentiment":"positive","sentiment_score":0.7805272042751312},{"text":"Bye.","start":537.33,"end":537.83,"sentiment":"neutral","sentiment_score":-0.09263980388641356}],"sentiment":"positive","sentiment_score":0.4859960526227951,"num_words":4,"start":534.21,"end":537.83}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Basil? Sorry. Yeah. We got disconnected.\n\nChannel 1: No. My name is not John. Basically, Johnny is there. So it's my I'm a bit confused actually. Basically, for the not Jon, actually, Joni.\n\nAnother thing is how how is this gone?\n\nChannel 0: Yeah. Regarding the letter that you're requesting, is it okay if I coordinate this to the back end team to ask if we can provide you one or request?\n\nChannel 1: No. No. No.\n\nChannel 0: Then\n\nChannel 1: No. No. I can't\n\nChannel 0: I'll get\n\nChannel 1: you\n\nChannel 0: back\n\nChannel 1: were addicted\n\nChannel 0: to you.\n\nChannel 1: actually for the two real journey being a Jew. That's fine. But I'll actually One more time getting this settled things. Actually, nothing is where I can find the other one? Manage my order.\n\nNo. There's nothing is there, actually. Where is my payment\n\nChannel 0: Yeah.\n\nChannel 1: receipt,\n\nChannel 0: Because\n\nChannel 1: actually,\n\nChannel 0: we're\n\nChannel 1: when it says something. Right?\n\nChannel 0: Reflects hang on. Let me just check.\n\nChannel 1: These are the basic things actually the website should provide.\n\nChannel 0: Does your accounts department did not send you one receipt for this one?\n\nChannel 1: Sorry?\n\nChannel 0: Because\n\nChannel 1: Sorry?\n\nChannel 0: does their account account department did not send you a receipt for\n\nChannel 1: No.\n\nChannel 0: the payment? I can request you one because since it's an upfront payment\n\nChannel 1: No. Actually, Maureen,\n\nChannel 0: Yeah.\n\nChannel 1: this is actually, I need a document, actually, which is having my name and my a complete name and my home address. How can you provide that one, actually?\n\nChannel 0: Yeah. Since there's no recurring invoice or there's no invoice yet since this is your free month, you will you cannot see any\n\nChannel 1: But I\n\nChannel 0: invoice\n\nChannel 1: paid something.\n\nChannel 0: there\n\nChannel 1: Right? I paid\n\nChannel 0: yet.\n\nChannel 1: something.\n\nChannel 0: Yeah. I can request a receipt from our accounts department.\n\nChannel 1: And where I can, like, the utility bill, the the welcome pack. Have you received any welcome pack from any other like, any utility bill you are using? You are just using that, not a mail. Usually, they will provide the welcome letter. I just using the gas or things, they send me.\n\nChannel 0: Actually,\n\nChannel 1: I just want\n\nChannel 0: we\n\nChannel 1: access to that.\n\nChannel 0: yeah. We do not have a welcome letter. Only SMS message and email, the one that I sent you earlier. That's our welcome message only. No address, just your name.\n\nChannel 1: Why? Why? Why?\n\nChannel 0: Yeah. But\n\nChannel 1: How can I do these things actually?\n\nChannel 0: if\n\nChannel 1: This\n\nChannel 0: you want mhmm. Sorry?\n\nChannel 1: out this. No. How can I give to the utility bill? Because I'm I need the to submit some documents, actually, to use that thing. Because I need\n\nChannel 0: I can\n\nChannel 1: that, actually.\n\nChannel 0: ask\n\nChannel 1: That's the\n\nChannel 0: mhmm.\n\nChannel 1: basic thing.\n\nChannel 0: Yeah. I can ask her accounts department to send you an receipt for the upfront payment you just settle you settled.\n\nChannel 1: Will it have the actually, agreement what I think I just how do you making\n\nChannel 0: That\n\nChannel 1: an\n\nChannel 0: has\n\nChannel 1: agreement, actually, without having the address? Because who are you sending the agreement? Right now, I'm download the agreement, actually. The basic thing, agreement, you and that me and the customer care means I they should have the two address and some address. That nothing is there, actually.\n\nChannel 0: Our agreement yeah. Our agreement is only the order. Once we receive the order, like what you did on your website with your address that you provided your address, That's only your agreement, and you checked the\n\nChannel 1: No.\n\nChannel 0: terms\n\nChannel 1: No. Like,\n\nChannel 0: and condition.\n\nChannel 1: then how can you claim that I did the agreement with you twelve twelve months?\n\nChannel 0: You ordered twelve months. We have we have your order here on your end. We received your order. And you\n\nChannel 1: Yeah.\n\nChannel 0: order a\n\nChannel 1: Then\n\nChannel 0: twelve\n\nChannel 1: then then\n\nChannel 0: month\n\nChannel 1: then\n\nChannel 0: contract.\n\nChannel 1: there\n\nChannel 0: Yeah.\n\nChannel 1: is the document for that one, actually.\n\nChannel 0: Yeah. And that is the document only, the one that you downloaded.\n\nChannel 1: No. That is my name is not there, actually.\n\nChannel 0: Yeah.\n\nChannel 1: Then how can he\n\nChannel 0: But\n\nChannel 1: claim\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: is the document.\n\nChannel 1: if if I did, actually? My name is not there. My like, I don't see have any signature, actually. My home address is not there. Then how can you begin the contract, actually?\n\nChannel 0: Because you agree with the while ordering, you agree with the\n\nChannel 1: No.\n\nChannel 0: terms\n\nChannel 1: No.\n\nChannel 0: and\n\nChannel 1: You\n\nChannel 0: condition.\n\nChannel 1: are not giving\n\nChannel 0: That's\n\nChannel 1: the proof,\n\nChannel 0: already\n\nChannel 1: actually.\n\nChannel 0: the mhmm.\n\nChannel 1: This is not a customer friendly approach, actually. This is you are just only you are taking your site safe, and you are not providing any documents to the customers we are selling, actually.\n\nChannel 0: Yeah. We understand.\n\nChannel 1: We need a proof. Right?\n\nChannel 0: But that's\n\nChannel 1: We need\n\nChannel 0: my\n\nChannel 1: a proof\n\nChannel 0: base.\n\nChannel 1: to\n\nChannel 0: Okay?\n\nChannel 1: submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone. But I don't I don't have any proof to view to anybody right now. I\n\nChannel 0: Yeah.\n\nChannel 1: I my\n\nChannel 0: I\n\nChannel 1: time is actually I can immediately give I have just came back. I need to give the utility bill things, and I'm not able to see anything, actually.\n\nChannel 0: Yeah. I can request from our accounts department to send you an receipt for the upfront payment\n\nChannel 1: Will will\n\nChannel 0: for\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: will\n\nChannel 0: 87\n\nChannel 1: they leave that?\n\nChannel 0: thousand. Sorry. For the $87.\n\nChannel 1: 87.\n\nChannel 0: Yeah. Isn't it you just settle $87.45 for the front\n\nChannel 1: Yeah.\n\nChannel 0: or no?\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: know. But will\n\nChannel 0: We\n\nChannel 1: they\n\nChannel 0: can\n\nChannel 1: have the\n\nChannel 0: send you a receipt\n\nChannel 1: because\n\nChannel 0: for\n\nChannel 1: that's\n\nChannel 0: one.\n\nChannel 1: I don't know that they will accept or not, but we\n\nChannel 0: The receipt\n\nChannel 1: didn't\n\nChannel 0: has\n\nChannel 1: mention\n\nChannel 0: a address and your name.\n\nChannel 1: my wife's name will be there, that one?\n\nChannel 0: We can request it to be included\n\nChannel 1: My\n\nChannel 0: since\n\nChannel 1: full\n\nChannel 0: you\n\nChannel 1: name\n\nChannel 0: asked\n\nChannel 1: will be there? Or\n\nChannel 0: yeah. Your full name will be there and your full address\n\nChannel 1: because\n\nChannel 0: and the company details.\n\nChannel 1: No. No. I'm\n\nChannel 0: If\n\nChannel 1: just\n\nChannel 0: ever I can\n\nChannel 1: what\n\nChannel 0: request\n\nChannel 1: what\n\nChannel 0: that\n\nChannel 1: is\n\nChannel 0: one.\n\nChannel 1: my name is mentioned, actually? Basically, John or Johnny?\n\nChannel 0: Johnny.\n\nChannel 1: Which one is good? Johnny. Right? In portal, I can see John only. That's\n\nChannel 0: Do you want me to request any a receipt?\n\nChannel 1: Yes. Yes, please. Because I\n\nChannel 0: I'll\n\nChannel 1: don't have anything\n\nChannel 0: okay.\n\nChannel 1: as a proof. Right?\n\nChannel 0: Okay. I'll forward this to our accounts department for them to send you the receipt. Then just give us a callback if you run into any issues again.\n\nChannel 1: When I can get the receipt?\n\nChannel 0: I'll inform them first within this day.\n\nChannel 1: Okay. And you don't have to provide any welcome letter kind of things, actually.\n\nChannel 0: Yeah. Because\n\nChannel 1: In the contract, can\n\nChannel 0: I'll\n\nChannel 1: you please\n\nChannel 0: raise this\n\nChannel 1: add\n\nChannel 0: tour\n\nChannel 1: my\n\nChannel 0: back\n\nChannel 1: no. No. No. Can you please add in the contract my\n\nChannel 0: mhmm.\n\nChannel 1: home address and my name as well?\n\nChannel 0: Yeah. I'll request the one to the back end team.\n\nChannel 1: Let them do that because there is no contact otherwise. And I made a toll contract. This is a general contract only. Like,\n\nChannel 0: Yeah.\n\nChannel 1: that won't work, actually. I what I did is something different, and you're putting my that's something different. Right?\n\nChannel 0: Okay. I'll request that one then. I'll get back to you once it's approved and confirmed.\n\nChannel 1: Please please do that immediately because I\n\nChannel 0: Okay.\n\nChannel 1: this is Adelaide. I don't want any, like, general things, actually. I just need my my name and things need to be added. And kind of please put that one.\n\nChannel 0: Mhmm. Okay then. I'll update you once sort this is sorted out.\n\nChannel 1: Okay. Fine. Thank you.\n\nChannel 0: Thank you. 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I","start":515.185,"end":517.185,"sentiment":"neutral","sentiment_score":-0.06290029894028391}],"sentiment":"neutral","sentiment_score":-0.06290029894028391,"channel":1,"num_words":7,"start":515.185,"end":517.185},{"sentences":[{"text":"Okay.","start":517.095,"end":517.595,"sentiment":"neutral","sentiment_score":-0.16743668913841248}],"sentiment":"neutral","sentiment_score":-0.16743668913841248,"channel":0,"num_words":1,"start":517.095,"end":517.595},{"sentences":[{"text":"this is Adelaide.","start":517.66504,"end":518.485,"sentiment":"neutral","sentiment_score":-0.24193053444226584},{"text":"I don't want any, like, general things, actually.","start":518.625,"end":521.265,"sentiment":"negative","sentiment_score":-0.5062955133616924},{"text":"I just need my my name and things need to be added.","start":521.265,"end":524.305,"sentiment":"neutral","sentiment_score":-0.2924972077210744},{"text":"And kind of please put that one.","start":524.305,"end":526.245,"sentiment":"neutral","sentiment_score":-0.2652489926133837}],"sentiment":"negative","sentiment_score":-0.3380955050388972,"channel":1,"num_words":30,"start":517.66504,"end":526.245},{"sentences":[{"text":"Mhmm.","start":527.01495,"end":527.51495,"sentiment":"neutral","sentiment_score":-0.10210976749658585},{"text":"Okay then.","start":527.57495,"end":528.315,"sentiment":"neutral","sentiment_score":-0.0820578895509243},{"text":"I'll update you once sort this is sorted out.","start":529.82697,"end":533.12695,"sentiment":"neutral","sentiment_score":0.15074754257996878}],"sentiment":"neutral","sentiment_score":0.09087519471844037,"channel":0,"num_words":12,"start":527.01495,"end":533.12695},{"sentences":[{"text":"Okay.","start":533.89,"end":534.21,"sentiment":"neutral","sentiment_score":0.28546398878097534},{"text":"Fine.","start":534.21,"end":534.53,"sentiment":"positive","sentiment_score":0.47556960582733154},{"text":"Thank you.","start":534.53,"end":535.19,"sentiment":"positive","sentiment_score":0.7805272042751312}],"sentiment":"positive","sentiment_score":0.5805220007896423,"channel":1,"num_words":4,"start":533.89,"end":535.19},{"sentences":[{"text":"Thank you.","start":535.587,"end":536.147,"sentiment":"positive","sentiment_score":0.7410280704498291},{"text":"Bye.","start":536.147,"end":536.647,"sentiment":"positive","sentiment_score":0.4523182809352875}],"sentiment":"positive","sentiment_score":0.6447914739449819,"channel":0,"num_words":3,"start":535.587,"end":536.647},{"sentences":[{"text":"Bye.","start":537.33,"end":537.83,"sentiment":"neutral","sentiment_score":-0.09263980388641356}],"sentiment":"neutral","sentiment_score":-0.09263980388641356,"channel":1,"num_words":1,"start":537.33,"end":537.83}]},"summary":{"result":"success","short":"The customer is confused about a letter they received and the agent is trying to clarify the situation. The agent suggests sending a receipt from the accounts department and requests a note from the customer's home address to confirm the details. The customer agrees to this and the agent promises to update the customer once the request is confirmed."},"intents":{"segments":[{"text":"receipt, Because actually, we're when it says something. Right? Reflects hang on. Let me just check. These are the basic things actually the website should provide. Does your accounts department did not send you one receipt for this one? Sorry? Because Sorry? does their account account department did not send you a receipt for No. the payment?","start_word":130,"end_word":186,"intents":[{"intent":"Request payment receipt","confidence_score":0.0005442605}]},{"text":"this is actually, I need a document, actually, which is having my name and my a complete name and my home address. How can you provide that one, actually? Yeah.","start_word":202,"end_word":231,"intents":[{"intent":"Provide address","confidence_score":0.030524315}]},{"text":"I can request a receipt from our accounts department. And where I can, like, the utility bill, the the welcome pack.","start_word":266,"end_word":286,"intents":[{"intent":"Request utility bill","confidence_score":0.03816663}]},{"text":"How can I give to the utility bill? Because I'm I need the to submit some documents, actually, to use that thing.","start_word":387,"end_word":408,"intents":[{"intent":"Request documentation for utility bill","confidence_score":0.00031122824}]},{"text":"We need a proof. Right? But that's We need my a proof base. to Okay? submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone. But I don't I don't have any proof to view to anybody right now.","start_word":736,"end_word":790,"intents":[{"intent":"Request proof","confidence_score":0.61131424}]},{"text":"I can request from our accounts department to send you an receipt for the upfront payment Will will for you the will 87 they leave that? thousand. Sorry.","start_word":825,"end_word":852,"intents":[{"intent":"Request receipt","confidence_score":0.55246}]},{"text":"Yes.","start_word":997,"end_word":997,"intents":[{"intent":"Request receipt","confidence_score":0.7881729}]},{"text":"I'll forward this to our accounts department for them to send you the receipt. Then just give us a callback if you run into any issues again. When I can get the receipt? I'll inform them first within this day. Okay.","start_word":1012,"end_word":1052,"intents":[{"intent":"Forward receipt","confidence_score":0.12496967}]},{"text":"Because In the contract, can I'll you please raise this add tour my back no. No. No.","start_word":1067,"end_word":1083,"intents":[{"intent":"Add to contract","confidence_score":0.12101943}]},{"text":"I'll request that one then. I'll get back to you once it's approved and confirmed.","start_word":1154,"end_word":1168,"intents":[{"intent":"Confirm confirmation","confidence_score":0.0030594738}]}]},"sentiments":{"segments":[{"text":"Hello, Basil? Sorry. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.08529382944107056},{"text":"We got disconnected. No.","start_word":4,"end_word":7,"sentiment":"negative","sentiment_score":-0.34425267577171326},{"text":"My name is not John. Basically, Johnny is there.","start_word":8,"end_word":16,"sentiment":"neutral","sentiment_score":-0.21977484226226807},{"text":"So it's my I'm a bit confused actually.","start_word":17,"end_word":24,"sentiment":"negative","sentiment_score":-0.3824719190597534},{"text":"Basically, for the not Jon, actually, Joni. Another thing is how how is this gone? Yeah. Regarding the letter that you're requesting, is it okay if I coordinate this to the back end team to ask if we can provide you one or request? No. No.","start_word":25,"end_word":70,"sentiment":"neutral","sentiment_score":-0.007964156568050385},{"text":"No. Then No. No. I can't I'll get you back were addicted to you.","start_word":71,"end_word":84,"sentiment":"negative","sentiment_score":-0.6178355813026428},{"text":"actually for the two real journey being a Jew. That's fine. But I'll actually One more time getting this settled things. Actually, nothing is where I can find the other one? Manage my order. No. There's nothing is there, actually. Where is my payment Yeah. receipt, Because actually, we're when it says something. Right? Reflects hang on. Let me just check. These are the basic things actually the website should provide. Does your accounts department did not send you one receipt for this one? Sorry? Because Sorry? does their account account department did not send you a receipt for No. the payment? I can request you one because since it's an upfront payment No. Actually, Maureen, Yeah. this is actually, I need a document, actually, which is having my name and my a complete name and my home address. How can you provide that one, actually? Yeah. Since there's no recurring invoice or there's no invoice yet since this is your free month, you will you cannot see any But I invoice paid something. there Right? I paid yet. something. Yeah. I can request a receipt from our accounts department. And where I can, like, the utility bill, the the welcome pack. Have you received any welcome pack from any other like, any utility bill you are using? You are just using that, not a mail. Usually, they will provide the welcome letter. I just using the gas or things, they send me. Actually, I just want we access to that. yeah. We do not have a welcome letter. Only SMS message and email, the one that I sent you earlier. That's our welcome message only. No address, just your name. Why? Why? Why? Yeah. But How can I do these things actually? if This you want mhmm. Sorry? out this. No. How can I give to the utility bill? Because I'm I need the to submit some documents, actually, to use that thing. Because I need I can that, actually. ask That's the mhmm. basic thing. Yeah. I can ask her accounts department to send you an receipt for the upfront payment you just settle you settled. Will it have the actually, agreement what I think I just how do you making That an has agreement, actually, without having the address? Because who are you sending the agreement? Right now, I'm download the agreement, actually. The basic thing, agreement, you and that me and the customer care means I they should have the two address and some address. That nothing is there, actually. Our agreement yeah. Our agreement is only the order. Once we receive the order, like what you did on your website with your address that you provided your address, That's only your agreement, and you checked the No. terms No. Like, and condition. then how can you claim that I did the agreement with you twelve twelve months? You ordered twelve months. We have we have your order here on your end. We received your order. And you Yeah. order a Then twelve then then month then contract. there Yeah. is the document for that one, actually. Yeah. And that is the document only, the one that you downloaded. No. That is my name is not there, actually. Yeah. Then how can he But claim that that is the document. if if I did, actually? My name is not there.","start_word":85,"end_word":648,"sentiment":"neutral","sentiment_score":-0.04954837962773675},{"text":"My like, I don't see have any signature, actually. My home address is not there.","start_word":649,"end_word":663,"sentiment":"negative","sentiment_score":-0.3890349566936493},{"text":"Then how can you begin the contract, actually? Because you agree with the while ordering, you agree with the No. terms No. and You condition. are not giving That's the proof, already actually. the mhmm.","start_word":664,"end_word":698,"sentiment":"neutral","sentiment_score":-0.171368345618248},{"text":"This is not a customer friendly approach, actually. This is you are just only you are taking your site safe, and you are not providing any documents to the customers we are selling, actually.","start_word":699,"end_word":732,"sentiment":"negative","sentiment_score":-0.6303098797798157},{"text":"Yeah. We understand. We need a proof. Right? But that's We need my a proof base. to Okay? submit to the other the the main thing we are receiving the utility bills, we need to I need to give out the proof to someone.","start_word":733,"end_word":776,"sentiment":"neutral","sentiment_score":-0.15254351496696472},{"text":"But I don't I don't have any proof to view to anybody right now.","start_word":777,"end_word":790,"sentiment":"negative","sentiment_score":-0.3973464369773865},{"text":"I Yeah. I my I time is actually I can immediately give I have just came back. I need to give the utility bill things, and I'm not able to see anything, actually. Yeah. I can request from our accounts department to send you an receipt for the upfront payment Will will for you the will 87 they leave that? thousand. Sorry. For the $87. 87. Yeah. Isn't it you just settle $87.45 for the front Yeah. or no? I Yeah. know. But will We they can have the send you a receipt because for that's one. I don't know that they will accept or not, but we The receipt didn't has mention a address and your name. my wife's name will be there, that one? We can request it to be included My since full you name asked will be there? Or yeah. Your full name will be there and your full address because and the company details. No. No. I'm If just ever I can what request what that is one. my name is mentioned, actually? Basically, John or Johnny? Johnny. Which one is good? Johnny. Right? In portal, I can see John only. That's Do you want me to request any a receipt? Yes. Yes, please.","start_word":791,"end_word":999,"sentiment":"neutral","sentiment_score":-0.049780796019084146},{"text":"Because I I'll don't have anything okay.","start_word":1000,"end_word":1006,"sentiment":"negative","sentiment_score":-0.39352917671203613},{"text":"as a proof. Right? Okay. I'll forward this to our accounts department for them to send you the receipt. Then just give us a callback if you run into any issues again. When I can get the receipt? I'll inform them first within this day. Okay. And you don't have to provide any welcome letter kind of things, actually. Yeah. Because In the contract, can I'll you please raise this add tour my back no. No. No. Can you please add in the contract my mhmm. home address and my name as well? Yeah. I'll request the one to the back end team. Let them do that because there is no contact otherwise. And I made a toll contract. This is a general contract only. Like, Yeah.","start_word":1007,"end_word":1133,"sentiment":"neutral","sentiment_score":-0.00856834463775158},{"text":"that won't work, actually.","start_word":1134,"end_word":1137,"sentiment":"negative","sentiment_score":-0.3869174122810364},{"text":"I what I did is something different, and you're putting my that's something different. Right? Okay. I'll request that one then. I'll get back to you once it's approved and confirmed. Please please do that immediately because I Okay. this is Adelaide.","start_word":1138,"end_word":1179,"sentiment":"neutral","sentiment_score":-0.06058260425925255},{"text":"I don't want any, like, general things, actually.","start_word":1180,"end_word":1187,"sentiment":"negative","sentiment_score":-0.5010945796966553},{"text":"I just need my my name and things need to be added. And kind of please put that one. Mhmm. Okay then. I'll update you once sort this is sorted out. Okay.","start_word":1188,"end_word":1219,"sentiment":"neutral","sentiment_score":-0.10770652908831836},{"text":"Fine. Thank you. Thank you. Bye.","start_word":1220,"end_word":1225,"sentiment":"positive","sentiment_score":0.6228559613227844},{"text":"Bye.","start_word":1226,"end_word":1226,"sentiment":"neutral","sentiment_score":0.26345202326774597}],"average":{"sentiment":"neutral","sentiment_score":-0.09112125228670036}}}}