{"metadata":{"transaction_key":"deprecated","request_id":"019fef41-e198-70f3-80d4-5b934eecdcdb","sha256":"6ef7081bc86e658301845dbef3703f8901791cbd8bed19ab3261d6bd25415519","created":"2026-08-11T05:18:20.757Z","duration":6.4079375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Narelle McMahon. Please leave a message, and I'll get back to you as soon as I can. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":1.68,"end":1.92,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1811148226261139},{"word":"you've","start":1.92,"end":2.24,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.14489802718162537},{"word":"reached","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.14711405336856842},{"word":"narelle","start":2.48,"end":2.8,"confidence":0.6142578,"punctuated_word":"Narelle","sentiment":"neutral","sentiment_score":0.08980786800384521},{"word":"mcmahon","start":2.8,"end":3.28,"confidence":0.7282715,"punctuated_word":"McMahon.","sentiment":"neutral","sentiment_score":0.1558573842048645},{"word":"please","start":3.28,"end":3.6,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.011938750743865969},{"word":"leave","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03479228913784027},{"word":"a","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05199209600687027},{"word":"message","start":3.84,"end":4.08,"confidence":0.92700195,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.027911223471164703},{"word":"and","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10493476688861848},{"word":"i'll","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1467529982328415},{"word":"get","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.058781057596206665},{"word":"back","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04709291458129883},{"word":"to","start":4.56,"end":4.72,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1660817563533783},{"word":"you","start":4.72,"end":4.7999997,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2482490837574005},{"word":"as","start":4.7999997,"end":4.88,"confidence":0.9658203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12052848935127258},{"word":"soon","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1348496526479721},{"word":"as","start":5.12,"end":5.2,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11780442297458649},{"word":"i","start":5.2,"end":5.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2900191843509674},{"word":"can","start":5.2799997,"end":5.68,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.22309748828411105},{"word":"thanks","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4870228469371796}],"paragraphs":{"transcript":"\nHi. You've reached Narelle McMahon. Please leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.1811148226261139},{"text":"You've reached Narelle McMahon.","start":1.92,"end":3.28,"sentiment":"neutral","sentiment_score":0.13441933318972588},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.28,"end":5.68,"sentiment":"neutral","sentiment_score":0.10741716027259826},{"text":"Thanks.","start":5.68,"end":6.18,"sentiment":"positive","sentiment_score":0.4870228469371796}],"sentiment":"neutral","sentiment_score":0.13414630506719863,"num_words":21,"start":1.68,"end":6.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Narelle McMahon. Please leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.1811148226261139},{"text":"You've reached Narelle McMahon.","start":1.92,"end":3.28,"sentiment":"neutral","sentiment_score":0.13441933318972588},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.28,"end":5.68,"sentiment":"neutral","sentiment_score":0.10741716027259826},{"text":"Thanks.","start":5.68,"end":6.18,"sentiment":"positive","sentiment_score":0.4870228469371796}],"sentiment":"neutral","sentiment_score":0.13414630506719863,"channel":1,"num_words":21,"start":1.68,"end":6.18}]},"summary":{"result":"success","short":"Hi. You've reached Narelle McMahon. Please leave a message, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":20,"end_word":20,"intents":[{"intent":"Leave a message","confidence_score":0.08619266}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Narelle McMahon. Please leave a message, and I'll get back to you as soon as I can.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.1224287524819374},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.73088538646698}],"average":{"sentiment":"neutral","sentiment_score":0.15623190667894152}}}}