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Brad, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Brad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time coming week, maybe on third or fourth week of this month. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Alright. So, sir, about your current role, sir, you mentioned that you already moved to different company. Are you holding the same role, sir, as an IT manager or in a different position? Yes, sir. Got it. Alright. So is there any chance that we can meet you, sir, just to have an introductory meeting? Alright. When is the best time then, sir? Alright. Can I try to call mhmm? Alright. Can I call you back after six months, sir? Alright. Okay. That that will be fine. Alright. Thank you, Brad. Okay. Have a good day, sir. 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Good morning. Brad, it's Ronald from Cloud Solution IT. IT. How are you doing today?\n\nAlright. Okay. That's wonderful. Brad, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Brad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time coming week, maybe on third or fourth week of this month.\n\nMhmm. Mhmm. Mhmm. Mhmm. Mhmm.\n\nAlright. So, sir, about your current role, sir, you mentioned that you already moved to different company. Are you holding the same role, sir, as an IT manager or in a different position? Yes, sir. Got it.\n\nAlright. So is there any chance that we can meet you, sir, just to have an introductory meeting? Alright. When is the best time then, sir? Alright.\n\nCan I try to call mhmm? Alright. Can I call you back after six months, sir? Alright. Okay.\n\nThat that will be fine. Alright. Thank you, Brad. Okay. Have a good day, sir.\n\nAlright.","paragraphs":[{"sentences":[{"text":"Yes.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.1617964208126068},{"text":"Good morning.","start":11.28,"end":11.94,"sentiment":"positive","sentiment_score":0.3821110874414444},{"text":"Brad, it's Ronald from Cloud Solution IT.","start":12.24,"end":15.795,"sentiment":"neutral","sentiment_score":0.23026876151561737},{"text":"IT.","start":16.435,"end":16.755,"sentiment":"neutral","sentiment_score":0.17703214287757874},{"text":"How are you doing today?","start":16.755,"end":17.975,"sentiment":"neutral","sentiment_score":0.22212815284729004}],"sentiment":"neutral","sentiment_score":0.23909830208867788,"num_words":16,"start":10.32,"end":17.975},{"sentences":[{"text":"Alright.","start":20.195,"end":20.595,"sentiment":"neutral","sentiment_score":0.229983314871788},{"text":"Okay.","start":20.595,"end":20.835,"sentiment":"positive","sentiment_score":0.4877336621284485},{"text":"That's wonderful.","start":20.835,"end":21.494999,"sentiment":"positive","sentiment_score":0.7443913519382477},{"text":"Brad, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":22.435,"end":30.135,"sentiment":"neutral","sentiment_score":0.08893043796221416},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":30.609999,"end":40.949997,"sentiment":"neutral","sentiment_score":0.09798684550656213}],"sentiment":"neutral","sentiment_score":0.12702681855721906,"num_words":55,"start":20.195,"end":40.949997},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":41.89,"end":45.43,"sentiment":"neutral","sentiment_score":0.08908826940589482},{"text":"We are a managed service provider.","start":46.095,"end":48.355,"sentiment":"neutral","sentiment_score":0.09159331272045772},{"text":"We 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sir?","start":142.42894,"end":144.44893,"sentiment":"neutral","sentiment_score":-0.013534472530914677},{"text":"Alright.","start":146.26894,"end":146.66893,"sentiment":"neutral","sentiment_score":0.03669581189751625},{"text":"Okay.","start":146.66893,"end":147.14894,"sentiment":"neutral","sentiment_score":0.07563041150569916}],"sentiment":"neutral","sentiment_score":-0.014256043721818261,"num_words":18,"start":132.305,"end":147.14894},{"sentences":[{"text":"That that will be fine.","start":147.14894,"end":148.60893,"sentiment":"neutral","sentiment_score":0.17725484371185302},{"text":"Alright.","start":148.98894,"end":149.48894,"sentiment":"neutral","sentiment_score":0.29840025305747986},{"text":"Thank you, Brad.","start":149.70894,"end":150.42894,"sentiment":"positive","sentiment_score":0.506351500749588},{"text":"Okay.","start":150.42894,"end":150.66893,"sentiment":"positive","sentiment_score":0.43617093563079834},{"text":"Have a good day, 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I'm call assist by Google. Record Thanks. Connecting you now. Hello. It's Brad. Alright. Well, if you spoke to me in February, I wasn't even working then. So I don't recall that. So there would be no meeting to have. And I'm now employed, and we already have a managed service agreement with the provider under a contract. So there's nothing's gonna change there. So, yep, No need. It's staying wrong. Nope. I don't have time. I don't know. I don't have time right now because I'm flat out. So and I said, I'm already I'm already under a contract, and I don't need cold calls about work that I don't have to issue out. 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I'm call assist by Google. Record Thanks. Connecting you now. Hello.\n\nIt's Brad. Alright. Well, if you spoke to me in February, I wasn't even working then. So I don't recall that. So there would be no meeting to have.\n\nAnd I'm now employed, and we already have a managed service agreement with the provider under a contract. So there's nothing's gonna change there. So, yep, No need. It's staying wrong. Nope.\n\nI don't have time. I don't know. I don't have time right now because I'm flat out. So and I said, I'm already I'm already under a contract, and I don't need cold calls about work that I don't have to issue out. So no.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.05377110093832016},{"text":"I'm call assist by Google.","start":1.4399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.05959802344441414},{"text":"Record Thanks.","start":3.04,"end":4.66,"sentiment":"neutral","sentiment_score":0.24430271238088608},{"text":"Connecting you now.","start":5.44,"end":6.58,"sentiment":"neutral","sentiment_score":0.25948502620061237},{"text":"Hello.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.08212718367576599}],"sentiment":"neutral","sentiment_score":0.1417457420999805,"num_words":12,"start":1.04,"end":8.24},{"sentences":[{"text":"It's Brad.","start":8.24,"end":8.9,"sentiment":"neutral","sentiment_score":0.07448053359985352},{"text":"Alright.","start":18.855,"end":19.355,"sentiment":"neutral","sentiment_score":0.22271093726158145},{"text":"Well, if you spoke to me in February, I wasn't even working then.","start":79.375,"end":83.235,"sentiment":"negative","sentiment_score":-0.3486865506722377},{"text":"So I don't recall that.","start":83.295,"end":86.46999,"sentiment":"neutral","sentiment_score":-0.22068185210227967},{"text":"So there would be no meeting to have.","start":86.46999,"end":88.25,"sentiment":"neutral","sentiment_score":-0.28251437842845917}],"sentiment":"neutral","sentiment_score":-0.25947508421437493,"num_words":29,"start":8.24,"end":88.25},{"sentences":[{"text":"And I'm now employed, and we already have a managed service agreement with the provider under a contract.","start":88.63,"end":95.27,"sentiment":"neutral","sentiment_score":-0.024715336091402505},{"text":"So there's nothing's gonna change there.","start":95.27,"end":97.28999,"sentiment":"neutral","sentiment_score":-0.1797850076109171},{"text":"So, yep, No need.","start":97.75,"end":100.235,"sentiment":"neutral","sentiment_score":-0.14362281188368797},{"text":"It's staying wrong.","start":113.54,"end":119.69333,"sentiment":"neutral","sentiment_score":0.012267867724100748},{"text":"Nope.","start":122.02,"end":122.52,"sentiment":"neutral","sentiment_score":-0.10691845417022704}],"sentiment":"neutral","sentiment_score":-0.06775600605760701,"num_words":32,"start":88.63,"end":122.52},{"sentences":[{"text":"I don't have time.","start":123.14,"end":124.295,"sentiment":"neutral","sentiment_score":-0.2575146406888962},{"text":"I don't know.","start":128.595,"end":129.155,"sentiment":"neutral","sentiment_score":-0.2221092184384664},{"text":"I don't have time right now because I'm flat out.","start":129.155,"end":131.395,"sentiment":"negative","sentiment_score":-0.36240616738796233},{"text":"So and I said, I'm already I'm already under a contract, and I don't need cold calls about work that I don't have to issue out.","start":131.395,"end":139.395,"sentiment":"neutral","sentiment_score":-0.10352125248083702},{"text":"So no.","start":139.395,"end":144.97,"sentiment":"neutral","sentiment_score":-0.06183822825551033}],"sentiment":"neutral","sentiment_score":-0.18079282028807533,"num_words":45,"start":123.14,"end":144.97}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm call assist by Google. Record Thanks. Connecting you now. Hello.\n\nIt's Brad.\n\nChannel 0: Yes. Good morning. Brad, it's Ronald from Cloud Solution IT. IT. How are you doing today?\n\nChannel 1: Alright.\n\nChannel 0: Alright. Okay. That's wonderful. Brad, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Brad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time coming week, maybe on third or fourth week of this month.\n\nChannel 1: Well, if you spoke to me in February, I wasn't even working\n\nChannel 0: Mhmm.\n\nChannel 1: then. So I don't recall\n\nChannel 0: Mhmm.\n\nChannel 1: that. So there would be no meeting to have. And\n\nChannel 0: Mhmm.\n\nChannel 1: I'm\n\nChannel 0: Mhmm.\n\nChannel 1: now employed, and we already have a managed service agreement with the provider under a contract. So there's\n\nChannel 0: Mhmm.\n\nChannel 1: nothing's gonna change there. So, yep, No need.\n\nChannel 0: Alright. So, sir, about your current role, sir, you mentioned that you already moved to different company. Are you holding the same role, sir, as an IT manager or in a different position?\n\nChannel 1: It's\n\nChannel 0: Yes, sir.\n\nChannel 1: staying\n\nChannel 0: Got it. Alright.\n\nChannel 1: wrong.\n\nChannel 0: So is there any chance that we can meet you, sir, just to\n\nChannel 1: Nope.\n\nChannel 0: have an introductory meeting?\n\nChannel 1: I don't have time.\n\nChannel 0: Alright. When is the best time then, sir?\n\nChannel 1: I don't know. I don't have time right now because I'm flat out. So\n\nChannel 0: Alright.\n\nChannel 1: and\n\nChannel 0: Can\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: said,\n\nChannel 0: try to\n\nChannel 1: I'm\n\nChannel 0: call\n\nChannel 1: already I'm already under a contract, and I don't need cold calls about work that I don't have to issue out. So\n\nChannel 0: mhmm? Alright. Can I call you back after six months, sir?\n\nChannel 1: no.\n\nChannel 0: Alright. Okay. That that will be fine. Alright. Thank you, Brad.\n\nOkay. Have a good day, sir. Alright.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.05377110093832016},{"text":"I'm call assist by Google.","start":1.4399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.05959802344441414},{"text":"Record Thanks.","start":3.04,"end":4.66,"sentiment":"neutral","sentiment_score":0.24430271238088608},{"text":"Connecting you now.","start":5.44,"end":6.58,"sentiment":"neutral","sentiment_score":0.25948502620061237},{"text":"Hello.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.08212718367576599}],"sentiment":"neutral","sentiment_score":0.1417457420999805,"channel":1,"num_words":12,"start":1.04,"end":8.24},{"sentences":[{"text":"It's 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sir?","start":142.42894,"end":144.44893,"sentiment":"neutral","sentiment_score":-0.013534472530914677}],"sentiment":"neutral","sentiment_score":-0.011577376164495945,"channel":0,"num_words":11,"start":140.545,"end":144.44893},{"sentences":[{"text":"no.","start":144.47,"end":144.97,"sentiment":"neutral","sentiment_score":-0.09139243513345718}],"sentiment":"neutral","sentiment_score":-0.09139243513345718,"channel":1,"num_words":1,"start":144.47,"end":144.97},{"sentences":[{"text":"Alright.","start":146.26894,"end":146.66893,"sentiment":"neutral","sentiment_score":0.03669581189751625},{"text":"Okay.","start":146.66893,"end":147.14894,"sentiment":"neutral","sentiment_score":0.07563041150569916},{"text":"That that will be fine.","start":147.14894,"end":148.60893,"sentiment":"neutral","sentiment_score":0.17725484371185302},{"text":"Alright.","start":148.98894,"end":149.48894,"sentiment":"neutral","sentiment_score":0.29840025305747986},{"text":"Thank you, Brad.","start":149.70894,"end":150.42894,"sentiment":"positive","sentiment_score":0.506351500749588}],"sentiment":"neutral","sentiment_score":0.25600501793352043,"channel":0,"num_words":11,"start":146.26894,"end":150.42894},{"sentences":[{"text":"Okay.","start":150.42894,"end":150.66893,"sentiment":"positive","sentiment_score":0.43617093563079834},{"text":"Have a good day, sir.","start":150.66893,"end":151.72894,"sentiment":"positive","sentiment_score":0.5142021775245667},{"text":"Alright.","start":153.06894,"end":153.50394,"sentiment":"neutral","sentiment_score":-0.08419451862573624}],"sentiment":"positive","sentiment_score":0.4175696149468422,"channel":0,"num_words":7,"start":150.42894,"end":153.50394}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT is calling a customer named Brad to introduce their company and offer their services. The customer is unsure if they have a meeting with the company or if they will need an introductory meeting. The representative asks about the customer's current role and if they will need a meeting after six months. The customer asks if they can call back in six months to arrange a meeting."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":59,"end_word":85,"intents":[{"intent":"Schedule meeting","confidence_score":0.10755612}]},{"text":"So, sir, about your current role, sir, you mentioned that you already moved to different company. Are you holding the same role, sir, as an IT manager or in a different position?","start_word":237,"end_word":268,"intents":[{"intent":"Confirm position","confidence_score":0.04265504},{"intent":"Confirm position","confidence_score":0.040403586}]},{"text":"So is there any chance that we can meet you, sir, just to Nope. have an introductory meeting? I don't have time.","start_word":277,"end_word":298,"intents":[{"intent":"Schedule meeting with brad","confidence_score":0.00017366168}]},{"text":"Can I call you back after six months, sir? no.","start_word":355,"end_word":364,"intents":[{"intent":"Request callback","confidence_score":0.015118522}]}]},"sentiments":{"segments":[{"text":"Hi. I'm call assist by Google. Record Thanks. Connecting you now. Hello. It's Brad. Yes.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.13482122123241425},{"text":"Good morning.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.3771688938140869},{"text":"Brad, it's Ronald from Cloud Solution IT. IT. How are you doing today? Alright. Alright.","start_word":17,"end_word":31,"sentiment":"neutral","sentiment_score":0.22853095829486847},{"text":"Okay. That's wonderful.","start_word":32,"end_word":34,"sentiment":"positive","sentiment_score":0.6783480048179626},{"text":"Brad, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Brad, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time coming week, maybe on third or fourth week of this month.","start_word":35,"end_word":176,"sentiment":"neutral","sentiment_score":0.08676055818796158},{"text":"Well, if you spoke to me in February, I wasn't even working Mhmm.","start_word":177,"end_word":189,"sentiment":"negative","sentiment_score":-0.3529638946056366},{"text":"then. So I don't recall Mhmm. that. So there would be no meeting to have. And Mhmm. I'm Mhmm. now employed, and we already have a managed service agreement with the provider under a contract. So there's Mhmm. nothing's gonna change there. So, yep, No need. Alright. So, sir, about your current role, sir, you mentioned that you already moved to different company. Are you holding the same role, sir, as an IT manager or in a different position? It's Yes, sir. staying Got it. Alright. wrong. So is there any chance that we can meet you, sir, just to Nope. have an introductory meeting? I don't have time. Alright. When is the best time then, sir? I don't know.","start_word":190,"end_word":309,"sentiment":"neutral","sentiment_score":-0.07563257915899158},{"text":"I don't have time right now because I'm flat out.","start_word":310,"end_word":319,"sentiment":"negative","sentiment_score":-0.36390286684036255},{"text":"So Alright. and Can I I said, try to I'm call already I'm already under a contract, and I don't need cold calls about work that I don't have to issue out. So mhmm? Alright. Can I call you back after six months, sir? no. Alright. Okay. That that will be fine. Alright.","start_word":320,"end_word":372,"sentiment":"neutral","sentiment_score":-0.02477455697953701},{"text":"Thank you, Brad. Okay. Have a good day, sir.","start_word":373,"end_word":381,"sentiment":"positive","sentiment_score":0.5104351043701172},{"text":"Alright.","start_word":382,"end_word":382,"sentiment":"neutral","sentiment_score":0.1743006557226181}],"average":{"sentiment":"neutral","sentiment_score":0.01757168152171713}}}}