{"metadata":{"transaction_key":"deprecated","request_id":"ab1390e7-0a3a-434e-a1d8-7bfdffb4d496","sha256":"4d883d362b9de2dbfbdf787fc6caa7f769efefec5ed191ec8bfea16f043fba59","created":"2026-03-24T07:04:13.791Z","duration":22.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":71,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":77},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Jason. It's Carl calling from Financial in regards to our scheduled booking. Can you please return my call on 1300160796? Thanks, Jason.","confidence":0.9973348,"words":[{"word":"good","start":11.246875,"end":11.486875,"confidence":0.9975555,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.15533962845802307},{"word":"afternoon","start":11.486875,"end":11.806875,"confidence":0.9954009,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.25578856468200684},{"word":"jason","start":11.806875,"end":12.126875,"confidence":0.9995336,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.2736353576183319},{"word":"it's","start":12.126875,"end":12.366875,"confidence":0.9994734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.17177113890647888},{"word":"carl","start":12.366875,"end":12.606874,"confidence":0.75265765,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.1453891098499298},{"word":"calling","start":12.606874,"end":12.846875,"confidence":0.9862335,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.11020483821630478},{"word":"from","start":12.846875,"end":13.006875,"confidence":0.967092,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14696700870990753},{"word":"financial","start":13.006875,"end":13.506875,"confidence":0.40426466,"punctuated_word":"Financial","sentiment":"neutral","sentiment_score":0.14729398488998413},{"word":"in","start":13.646875,"end":13.806875,"confidence":0.99105597,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06388227641582489},{"word":"regards","start":13.806875,"end":14.046875,"confidence":0.99887663,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.10370227694511414},{"word":"to","start":14.046875,"end":14.206875,"confidence":0.9410519,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14189955592155457},{"word":"our","start":14.206875,"end":14.286875,"confidence":0.6646227,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08798307180404663},{"word":"scheduled","start":14.286875,"end":14.606874,"confidence":0.9554992,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.11347520351409912},{"word":"booking","start":14.606874,"end":14.846874,"confidence":0.9992399,"punctuated_word":"booking.","sentiment":"neutral","sentiment_score":0.05087379738688469},{"word":"can","start":14.846874,"end":15.086875,"confidence":0.33564854,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04555541276931763},{"word":"you","start":15.086875,"end":15.326875,"confidence":0.97833395,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0298871248960495},{"word":"please","start":15.326875,"end":15.566875,"confidence":0.9956007,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.00996840000152588},{"word":"return","start":15.566875,"end":15.806875,"confidence":0.99628973,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.019028380513191223},{"word":"my","start":15.806875,"end":15.966875,"confidence":0.9959776,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.027768224477767944},{"word":"call","start":15.966875,"end":16.126875,"confidence":0.99974364,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.022420495748519897},{"word":"on","start":16.126875,"end":16.286875,"confidence":0.9484064,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.068901926279068},{"word":"1300160796","start":16.286875,"end":18.526875,"confidence":0.99582976,"punctuated_word":"1300160796?","sentiment":"neutral","sentiment_score":0.13866932690143585},{"word":"thanks","start":18.526875,"end":18.846874,"confidence":0.9977212,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5044621229171753},{"word":"jason","start":18.846874,"end":19.346874,"confidence":0.9992667,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.3265119194984436}],"paragraphs":{"transcript":"\nGood afternoon, Jason. It's Carl calling from Financial in regards to our scheduled booking. Can you please return my call on 1300160796? Thanks, Jason.","paragraphs":[{"sentences":[{"text":"Good afternoon, Jason.","start":11.246875,"end":12.126875,"sentiment":"neutral","sentiment_score":0.22825451691945395},{"text":"It's Carl calling from Financial in regards to our scheduled booking.","start":12.126875,"end":14.846874,"sentiment":"neutral","sentiment_score":0.1166765693236481},{"text":"Can you please return my call on 1300160796?","start":14.846874,"end":18.526875,"sentiment":"neutral","sentiment_score":0.04527491144835949},{"text":"Thanks, Jason.","start":18.526875,"end":19.346874,"sentiment":"positive","sentiment_score":0.41548702120780945}],"sentiment":"neutral","sentiment_score":0.13172413113837442,"num_words":24,"start":11.246875,"end":19.346874}]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":0.9999131,"words":[{"word":"call","start":0.16,"end":0.39999998,"confidence":0.9891255,"punctuated_word":"Call","sentiment":"negative","sentiment_score":-0.5825061798095703},{"word":"has","start":0.39999998,"end":0.48,"confidence":0.9988348,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5874750018119812},{"word":"been","start":0.48,"end":0.79999995,"confidence":0.999948,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.6407620310783386},{"word":"forwarded","start":0.79999995,"end":1.1999999,"confidence":0.9996119,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6109129190444946},{"word":"to","start":1.1999999,"end":1.4399999,"confidence":0.9999335,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5492953658103943},{"word":"voice","start":1.4399999,"end":1.76,"confidence":0.99361163,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6502193212509155},{"word":"mail","start":1.76,"end":2.26,"confidence":0.9998095,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6050201654434204},{"word":"the","start":2.48,"end":2.6399999,"confidence":0.99989605,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.625067412853241},{"word":"person","start":2.6399999,"end":2.96,"confidence":0.9999918,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6186890602111816},{"word":"you're","start":2.96,"end":3.1999998,"confidence":0.999039,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5810508728027344},{"word":"trying","start":3.1999998,"end":3.4399998,"confidence":0.99996316,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5918473601341248},{"word":"to","start":3.4399998,"end":3.6,"confidence":0.99977773,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6227779984474182},{"word":"reach","start":3.6,"end":4.0,"confidence":0.9999856,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6452418565750122},{"word":"is","start":4.0,"end":4.16,"confidence":0.99997723,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6785417795181274},{"word":"not","start":4.16,"end":4.4,"confidence":0.9999714,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6861162781715393},{"word":"available","start":4.4,"end":4.9,"confidence":0.9997505,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6426249146461487},{"word":"at","start":5.3599997,"end":5.52,"confidence":0.9999341,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.29492828249931335},{"word":"the","start":5.52,"end":5.6,"confidence":0.9999583,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2436438947916031},{"word":"tone","start":5.6,"end":6.1,"confidence":0.9997188,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.22928400337696075},{"word":"please","start":6.16,"end":6.48,"confidence":0.9999504,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26636555790901184},{"word":"record","start":6.48,"end":6.7999997,"confidence":0.9999019,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.3208080232143402},{"word":"your","start":6.7999997,"end":6.96,"confidence":0.99996364,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.27166908979415894},{"word":"message","start":6.96,"end":7.46,"confidence":0.9997003,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2814538776874542},{"word":"when","start":7.68,"end":7.9199996,"confidence":0.9999317,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.18877679109573364},{"word":"you","start":7.9199996,"end":8.0,"confidence":0.99997175,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22369076311588287},{"word":"have","start":8.0,"end":8.24,"confidence":0.9999076,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19735212624073029},{"word":"finished","start":8.24,"end":8.639999,"confidence":0.9997844,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1670701801776886},{"word":"recording","start":8.639999,"end":9.139999,"confidence":0.99963206,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.24195972084999084},{"word":"you","start":9.2,"end":9.36,"confidence":0.9999131,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2666524648666382},{"word":"may","start":9.36,"end":9.599999,"confidence":0.9999789,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.29518747329711914},{"word":"hang","start":9.599999,"end":9.76,"confidence":0.9999566,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.28191500902175903},{"word":"up","start":9.76,"end":10.26,"confidence":0.9997757,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.31605738401412964}],"paragraphs":{"transcript":"\nCall has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.26,"sentiment":"negative","sentiment_score":-0.603741569178445},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.9,"sentiment":"negative","sentiment_score":-0.6324397259288363},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":-0.27259324703897747},{"text":"When you have finished recording, you may hang up.","start":7.68,"end":10.26,"sentiment":"neutral","sentiment_score":-0.2420735458532969}],"sentiment":"negative","sentiment_score":-0.43765509873628616,"num_words":32,"start":0.16,"end":10.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Good afternoon, Jason. It's Carl calling from Financial in regards to our scheduled booking. Can you please return my call on 1300160796? Thanks, Jason.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.26,"sentiment":"negative","sentiment_score":-0.603741569178445},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.9,"sentiment":"negative","sentiment_score":-0.6324397259288363},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":-0.27259324703897747},{"text":"When you have finished recording, you may hang up.","start":7.68,"end":10.26,"sentiment":"neutral","sentiment_score":-0.2420735458532969}],"sentiment":"negative","sentiment_score":-0.43765509873628616,"channel":1,"num_words":32,"start":0.16,"end":10.26},{"sentences":[{"text":"Good afternoon, Jason.","start":11.246875,"end":12.126875,"sentiment":"neutral","sentiment_score":0.22825451691945395},{"text":"It's Carl calling from Financial in regards to our scheduled booking.","start":12.126875,"end":14.846874,"sentiment":"neutral","sentiment_score":0.1166765693236481},{"text":"Can you please return my call on 1300160796?","start":14.846874,"end":18.526875,"sentiment":"neutral","sentiment_score":0.04527491144835949},{"text":"Thanks, Jason.","start":18.526875,"end":19.346874,"sentiment":"positive","sentiment_score":0.41548702120780945}],"sentiment":"neutral","sentiment_score":0.13172413113837442,"channel":0,"num_words":24,"start":11.246875,"end":19.346874}]},"summary":{"result":"success","short":"The customer, Carl, is calling the agent, Jason, to follow up on a scheduled booking. Carl leaves a message asking Jason to return his call regarding the booking and provides a phone number for him to call back."},"intents":{"segments":[{"text":"It's Carl calling from Financial in regards to our scheduled booking. Can you please return my call on 1300160796? Thanks, Jason.","start_word":35,"end_word":55,"intents":[{"intent":"Call financial","confidence_score":0.019119198}]},{"text":"Can you please return my call on 1300160796? Thanks, Jason.","start_word":46,"end_word":55,"intents":[{"intent":"Return call","confidence_score":0.028660167}]},{"text":"Thanks, Jason.","start_word":54,"end_word":55,"intents":[{"intent":"Record message","confidence_score":0.099641345}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.6161337494850159},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Good afternoon, Jason. It's Carl calling from Financial in regards to our scheduled booking. Can you please return my call on 1300160796?","start_word":16,"end_word":53,"sentiment":"neutral","sentiment_score":-0.023230349645018578},{"text":"Thanks, Jason.","start_word":54,"end_word":55,"sentiment":"positive","sentiment_score":0.4981338083744049}],"average":{"sentiment":"neutral","sentiment_score":-0.1578474168653612}}}}