{"metadata":{"transaction_key":"deprecated","request_id":"01a05b09-53fd-7762-b594-d94d1994c556","sha256":"5283b354dbd230873dd3757bd11420dce049d5785bafca0c12ce2e619386ffc3","created":"2026-09-01T03:35:34.869Z","duration":675.28796,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1485,"output_tokens":92},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1596,"output_tokens":1600},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1596,"output_tokens":145}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from Ertol tech support. Yeah. Am I speaking with Shuangsha? Yeah. It was noted here that you're asking for an upgrade regarding your Internet service. Yeah. Just wanted to ask when do you want us to active sorry, upgrade the service? Do you have a effective date for it? Mhmm. Yeah. May I know the reason for the upgrade? Mhmm. Mhmm. Okay. I see. May I know the reason for the upgrade? Is your Internet speed slow? Mhmm. Mhmm. May I know how many of you are using the Internet? Two people already. That's for a regular use? Okay. Okay. Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100. You for the standard? Standard fee. 100 MBPS. Mhmm. But mhmm. Let me just check. Okay. I see. Actually, the discount period has ended since you already utilized the discount for three months. We're just giving the discount for a new customer, like, new activation only, not for existing customer. Yeah. The discount is only for three months. Yeah. But so since the discount has been ended because you've been given a discount for May 1 up until July 31. Yeah. That's already three months, so we cannot give you a discount anymore. Yeah. If ever For your contract, it's twenty four month contract. So this will end yeah. This will end on you started March 24. This will end on 03/24/2028. You may make it shorter? Let me check here. Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45. If you want it yeah. You can see you can also see this on our website. But for the discount, we can no longer give it since you already used the 15% discount for three months. But we can make the contract shorter. Yes. That's already been used. You've been given a discount for the month of May up until July. Let me just check the cancellation fee. Did you are you been given a free router or you're using the wrong one. Yeah. Let me just check the cancellation fee. Is it okay if I put you on hold? You mean the plans available? Let me just check here. For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service. Yeah. That Yeah. You can upgrade today. May I know the plan that you want us to upgrade? Is it the standard or a Linham standard or Linham fast? Linham Standard is $79.95, while the Linham Fast is $89.95 per month. 79.95 and 89.95. You mean your current plan? Your current plan is Lindham Basic, which is $69.95 per month. Yep. I think you're on the wrong website. Can you click networks above the website? Then Linham Networks. Yeah. Yeah. Linham. Lindham First. Mhmm. We can try the standard first. And if it's still slow, we can upgrade to 100. Oh, okay. So we're going to the Lindenhofast, NBN 100. Unfortunately, no. We don't have a discount anymore for this. Yeah. So just continue with the contract, the twenty four month. Or do you want to change the contract? That's it. Yeah. It's contract in twenty four months. No. We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router for it for the upgrade to take effect on your end. So do you want us to upgrade this today or tomorrow? Okay. Today. Okay then. Okay. I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done. Okay then. I'll give you a callback again. Thank you. Bye.","confidence":0.9970703,"words":[{"word":"yes","start":4.08,"end":4.4,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13173775374889374},{"word":"hello","start":4.4,"end":4.9,"confidence":0.9926758,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1623026430606842},{"word":"good","start":5.12,"end":5.3599997,"confidence":0.5019531,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4277517795562744},{"word":"afternoon","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3547082543373108},{"word":"this","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.24689753353595736},{"word":"is","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.24018821120262143},{"word":"maureen","start":6.3199997,"end":6.8199997,"confidence":0.91259766,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.3077388405799866},{"word":"from","start":7.2799997,"end":7.68,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1931850016117096},{"word":"ertol","start":7.68,"end":8.16,"confidence":0.6182454,"punctuated_word":"Ertol","sentiment":"neutral","sentiment_score":0.10810814797878264},{"word":"tech","start":8.16,"end":8.4,"confidence":0.9448242,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.12437095493078232},{"word":"support","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.09427502751350404},{"word":"yeah","start":9.2,"end":9.36,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05941850692033768},{"word":"am","start":9.36,"end":9.5199995,"confidence":0.99609375,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.033823709934949875},{"word":"i","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.046748995780944824},{"word":"speaking","start":9.679999,"end":10.0,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.03149339556694031},{"word":"with","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03561369702219963},{"word":"shuangsha","start":10.24,"end":10.74,"confidence":0.7007446,"punctuated_word":"Shuangsha?","sentiment":"neutral","sentiment_score":0.06232720613479614},{"word":"yeah","start":13.36,"end":13.86,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06218572705984115},{"word":"it","start":14.16,"end":14.32,"confidence":0.94970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03722486272454262},{"word":"was","start":14.32,"end":14.559999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02857549674808979},{"word":"noted","start":14.559999,"end":15.04,"confidence":1.0,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.0395394004881382},{"word":"here","start":15.04,"end":15.36,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.03968530148267746},{"word":"that","start":15.36,"end":15.86,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019203778356313705},{"word":"you're","start":16.025,"end":16.345,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.017423387616872787},{"word":"asking","start":16.345,"end":16.664999,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.04123925417661667},{"word":"for","start":16.664999,"end":16.985,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03791780769824982},{"word":"an","start":16.985,"end":17.145,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05678127706050873},{"word":"upgrade","start":17.145,"end":17.645,"confidence":0.9980469,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.05604730173945427},{"word":"regarding","start":18.105,"end":18.585,"confidence":0.9902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.045108988881111145},{"word":"your","start":18.585,"end":18.824999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0692995935678482},{"word":"internet","start":18.824999,"end":19.225,"confidence":0.98095703,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08434432744979858},{"word":"service","start":19.225,"end":19.725,"confidence":0.9921875,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.04574647918343544},{"word":"yeah","start":20.265,"end":20.765,"confidence":0.9091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02190414071083069},{"word":"just","start":21.385,"end":21.625,"confidence":0.95947266,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0070661380887031555},{"word":"wanted","start":21.625,"end":22.025,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.005191940814256668},{"word":"to","start":22.025,"end":22.105,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012929316610097883},{"word":"ask","start":22.105,"end":22.605,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.01801559701561928},{"word":"when","start":24.025,"end":24.265,"confidence":0.62353516,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.011301513761281967},{"word":"do","start":24.265,"end":24.425,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01480286940932274},{"word":"you","start":24.425,"end":24.505,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008407354354858398},{"word":"want","start":24.505,"end":24.744999,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.01809501275420189},{"word":"us","start":24.744999,"end":24.904999,"confidence":0.9951172,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.030982013791799545},{"word":"to","start":24.904999,"end":25.404999,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014727968722581863},{"word":"active","start":26.185,"end":26.664999,"confidence":0.96875,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.03863760083913803},{"word":"sorry","start":26.904999,"end":27.305,"confidence":0.7373047,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":0.010063253343105316},{"word":"upgrade","start":27.305,"end":27.785,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.048617199063301086},{"word":"the","start":27.785,"end":27.945,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026493731886148453},{"word":"service","start":27.945,"end":28.445,"confidence":0.8894043,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.02290709875524044},{"word":"do","start":29.119999,"end":29.279999,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.02075106650590897},{"word":"you","start":29.279999,"end":29.439999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0024929381906986237},{"word":"have","start":29.439999,"end":29.759998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.005251135677099228},{"word":"a","start":29.759998,"end":30.0,"confidence":0.77978516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012594310566782951},{"word":"effective","start":30.0,"end":30.4,"confidence":0.97509766,"punctuated_word":"effective","sentiment":"neutral","sentiment_score":0.021055646240711212},{"word":"date","start":30.4,"end":30.64,"confidence":0.9951172,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.02427150681614876},{"word":"for","start":30.64,"end":30.88,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004768244922161102},{"word":"it","start":30.88,"end":31.38,"confidence":0.7775879,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.012342233210802078},{"word":"mhmm","start":35.84,"end":36.34,"confidence":0.95288086,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.023965777829289436},{"word":"yeah","start":36.8,"end":37.04,"confidence":0.9628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02722450904548168},{"word":"may","start":37.04,"end":37.199997,"confidence":0.99609375,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.025864414870738983},{"word":"i","start":37.199997,"end":37.28,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005598630756139755},{"word":"know","start":37.28,"end":37.44,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.010815877467393877},{"word":"the","start":37.44,"end":37.52,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007645413279533386},{"word":"reason","start":37.52,"end":37.92,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.006331600248813629},{"word":"for","start":37.92,"end":38.079998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03062056005001068},{"word":"the","start":38.079998,"end":38.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.032413069158792496},{"word":"upgrade","start":38.32,"end":38.82,"confidence":0.99609375,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":0.04347790777683258},{"word":"mhmm","start":57.12,"end":57.62,"confidence":0.91796875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.006441956385970116},{"word":"mhmm","start":66.479996,"end":66.979996,"confidence":0.9013672,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010463440790772438},{"word":"okay","start":67.44,"end":67.759995,"confidence":0.84350586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00251678004860878},{"word":"i","start":67.759995,"end":67.92,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027896752581000328},{"word":"see","start":67.92,"end":68.42,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.019451409578323364},{"word":"may","start":68.64,"end":68.88,"confidence":0.8989258,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.03548499941825867},{"word":"i","start":68.88,"end":68.96,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03768389672040939},{"word":"know","start":68.96,"end":69.2,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.029978331178426743},{"word":"the","start":69.2,"end":69.6,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05571841076016426},{"word":"reason","start":69.6,"end":70.1,"confidence":0.9970703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.05963163822889328},{"word":"for","start":70.645004,"end":70.965004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04787984490394592},{"word":"the","start":70.965004,"end":71.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03829793632030487},{"word":"upgrade","start":71.125,"end":71.625,"confidence":0.8918457,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":-0.04253070056438446},{"word":"is","start":71.925,"end":72.085,"confidence":0.98291016,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.19350436329841617},{"word":"your","start":72.085,"end":72.405,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.20763956010341644},{"word":"internet","start":72.405,"end":72.885,"confidence":0.96533203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.186763659119606},{"word":"speed","start":72.885,"end":73.205,"confidence":0.9716797,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.20376519858837128},{"word":"slow","start":73.205,"end":73.705,"confidence":0.96533203,"punctuated_word":"slow?","sentiment":"neutral","sentiment_score":-0.1997554451227188},{"word":"mhmm","start":82.005,"end":82.5,"confidence":0.9141846,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.15140387415885925},{"word":"mhmm","start":92.26,"end":92.76,"confidence":0.991333,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.046662770211696625},{"word":"may","start":93.38,"end":93.62,"confidence":0.7480469,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.041032399982213974},{"word":"i","start":93.62,"end":93.7,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044352561235427856},{"word":"know","start":93.7,"end":93.94,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03796733543276787},{"word":"how","start":93.94,"end":94.18,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.040184274315834045},{"word":"many","start":94.18,"end":94.5,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.03320913016796112},{"word":"of","start":94.5,"end":94.66,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.030091995373368263},{"word":"you","start":94.66,"end":94.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02392018958926201},{"word":"are","start":94.9,"end":95.06,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.017952408641576767},{"word":"using","start":95.06,"end":95.56,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.008173547685146332},{"word":"the","start":95.62,"end":95.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026662060990929604},{"word":"internet","start":95.86,"end":96.36,"confidence":0.98999023,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.02818373590707779},{"word":"two","start":99.784996,"end":100.025,"confidence":0.94189453,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.02864016592502594},{"word":"people","start":100.025,"end":100.424995,"confidence":0.9921875,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.020534485578536987},{"word":"already","start":100.424995,"end":100.924995,"confidence":0.62939453,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.03192877024412155},{"word":"that's","start":105.145,"end":105.465,"confidence":0.98999023,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03576341271400452},{"word":"for","start":105.465,"end":105.784996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05019056051969528},{"word":"a","start":105.784996,"end":105.865,"confidence":0.8041992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03571154177188873},{"word":"regular","start":105.865,"end":106.365,"confidence":1.0,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":-0.04340825229883194},{"word":"use","start":106.505,"end":107.005,"confidence":0.91796875,"punctuated_word":"use?","sentiment":"neutral","sentiment_score":-0.04032520204782486},{"word":"okay","start":115.28,"end":115.78,"confidence":0.7369385,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015799380838871002},{"word":"okay","start":115.92,"end":116.42,"confidence":0.9108887,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011639850214123726},{"word":"do","start":117.12,"end":117.28,"confidence":0.91015625,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04134517535567283},{"word":"you","start":117.28,"end":117.44,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.036056999117136},{"word":"want","start":117.44,"end":117.68,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03020455315709114},{"word":"us","start":117.68,"end":117.92,"confidence":0.9970703,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.027872934937477112},{"word":"to","start":117.92,"end":118.42,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.027428850531578064},{"word":"upgrade","start":118.48,"end":118.98,"confidence":0.9892578,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.008575789630413055},{"word":"it","start":120.72,"end":121.12,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03610709309577942},{"word":"for","start":121.12,"end":121.6,"confidence":0.96435547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04871305078268051},{"word":"standard","start":121.6,"end":122.1,"confidence":0.7836914,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.010581135749816896},{"word":"instead","start":122.16,"end":122.66,"confidence":0.9951172,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.04438994824886322},{"word":"instead","start":122.72,"end":123.2,"confidence":0.7348633,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.03966753184795379},{"word":"of","start":123.2,"end":123.44,"confidence":0.9863281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03365436568856239},{"word":"going","start":123.44,"end":123.840004,"confidence":0.97314453,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.03866732865571976},{"word":"to","start":123.840004,"end":124.0,"confidence":0.9716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04684801399707794},{"word":"lindham","start":124.0,"end":124.5,"confidence":0.41784668,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":-0.04703445732593536},{"word":"fast","start":125.175,"end":125.655,"confidence":0.6789551,"punctuated_word":"fast,","sentiment":"neutral","sentiment_score":-0.033358342945575714},{"word":"then","start":125.655,"end":126.155,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.004796244204044342},{"word":"if","start":126.215,"end":126.534996,"confidence":0.9453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008405692875385284},{"word":"still","start":126.534996,"end":126.854996,"confidence":0.9667969,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04200570285320282},{"word":"this","start":126.854996,"end":127.354996,"confidence":0.61083984,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06138028576970101},{"word":"lindham","start":127.575,"end":128.075,"confidence":0.86328125,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":-0.06042895466089249},{"word":"standard","start":128.135,"end":128.635,"confidence":0.9333496,"punctuated_word":"standard,","sentiment":"neutral","sentiment_score":-0.03898992761969566},{"word":"which","start":129.095,"end":129.335,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.07563658803701401},{"word":"is","start":129.335,"end":129.415,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.046617958694696426},{"word":"the","start":129.415,"end":129.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.058716706931591034},{"word":"50","start":129.655,"end":129.975,"confidence":0.9921875,"punctuated_word":"50","sentiment":"neutral","sentiment_score":-0.0548241063952446},{"word":"mbps","start":129.975,"end":130.475,"confidence":0.50634766,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":-0.05968413129448891},{"word":"is","start":130.695,"end":130.855,"confidence":0.69091797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09809285402297974},{"word":"still","start":130.855,"end":131.095,"confidence":0.97265625,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1734035313129425},{"word":"slow","start":131.095,"end":131.595,"confidence":0.9892578,"punctuated_word":"slow,","sentiment":"neutral","sentiment_score":-0.10616853833198547},{"word":"we","start":131.735,"end":131.895,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06657184660434723},{"word":"can","start":131.895,"end":132.135,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.025314152240753177},{"word":"bring","start":132.135,"end":132.295,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.1146332174539566},{"word":"it","start":132.295,"end":132.535,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14107239246368408},{"word":"to","start":132.535,"end":132.695,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10239852219820024},{"word":"100","start":132.695,"end":133.435,"confidence":0.998291,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.09314066171646118},{"word":"you","start":144.37,"end":144.68999,"confidence":0.8642578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09993160516023636},{"word":"for","start":144.84999,"end":145.09,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07719004154205322},{"word":"the","start":145.09,"end":145.32999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0781363993883133},{"word":"standard","start":145.32999,"end":145.82999,"confidence":0.98168945,"punctuated_word":"standard?","sentiment":"neutral","sentiment_score":-0.06886792927980423},{"word":"standard","start":147.48999,"end":147.97,"confidence":0.92333984,"punctuated_word":"Standard","sentiment":"neutral","sentiment_score":0.026613065972924232},{"word":"fee","start":147.97,"end":148.47,"confidence":0.8701172,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.10675998777151108},{"word":"100","start":152.745,"end":153.485,"confidence":0.82836914,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.16617214679718018},{"word":"mbps","start":153.625,"end":154.125,"confidence":0.80159503,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.15454484522342682},{"word":"mhmm","start":165.43001,"end":165.93001,"confidence":0.9650879,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008789841085672379},{"word":"but","start":167.43001,"end":167.83,"confidence":0.87841797,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010999051854014397},{"word":"mhmm","start":168.39,"end":168.89,"confidence":0.9868164,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.012275307439267635},{"word":"let","start":169.43001,"end":169.67,"confidence":0.99316406,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.014907605946063995},{"word":"me","start":169.67,"end":169.83,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004206432029604912},{"word":"just","start":169.83,"end":170.33,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007447302341461182},{"word":"check","start":170.39,"end":170.89,"confidence":0.9975586,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.001307913102209568},{"word":"okay","start":185.885,"end":186.125,"confidence":0.80029297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0053942035883665085},{"word":"i","start":186.125,"end":186.365,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003980524837970734},{"word":"see","start":186.365,"end":186.865,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.007365916855633259},{"word":"actually","start":187.885,"end":188.385,"confidence":0.8293457,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.06951288133859634},{"word":"the","start":188.605,"end":189.08499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1404814571142197},{"word":"discount","start":189.08499,"end":189.565,"confidence":0.99902344,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.04835761338472366},{"word":"period","start":189.565,"end":190.045,"confidence":1.0,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.09618814289569856},{"word":"has","start":190.045,"end":190.285,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.22865551710128784},{"word":"ended","start":190.285,"end":190.785,"confidence":1.0,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.2466069459915161},{"word":"since","start":191.84,"end":192.15999,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.1964675337076187},{"word":"you","start":192.15999,"end":192.65999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14603596925735474},{"word":"already","start":192.87999,"end":193.37999,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.15223273634910583},{"word":"utilized","start":193.76,"end":194.26,"confidence":0.8613281,"punctuated_word":"utilized","sentiment":"neutral","sentiment_score":-0.0430237278342247},{"word":"the","start":194.48,"end":194.79999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12112659215927124},{"word":"discount","start":194.79999,"end":195.29999,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.060229577124118805},{"word":"for","start":195.35999,"end":195.59999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10527558624744417},{"word":"three","start":195.59999,"end":195.84,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.08831268548965454},{"word":"months","start":195.84,"end":196.34,"confidence":0.9980469,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.0713268369436264},{"word":"we're","start":198.23999,"end":198.56,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.03371084854006767},{"word":"just","start":198.56,"end":198.87999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02960818260908127},{"word":"giving","start":198.87999,"end":199.35999,"confidence":0.9970703,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.00649714469909668},{"word":"the","start":199.35999,"end":199.85999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06152768433094025},{"word":"discount","start":200.0,"end":200.5,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.12736976146697998},{"word":"for","start":200.56,"end":200.87999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04361051321029663},{"word":"a","start":200.87999,"end":201.04,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06827526539564133},{"word":"new","start":201.04,"end":201.35999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0680076852440834},{"word":"customer","start":201.35999,"end":201.85999,"confidence":0.87890625,"punctuated_word":"customer,","sentiment":"neutral","sentiment_score":0.04103022441267967},{"word":"like","start":202.79999,"end":203.12,"confidence":0.7631836,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.011212944984436035},{"word":"new","start":203.12,"end":203.35999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.04609544575214386},{"word":"activation","start":203.35999,"end":203.85999,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.10283074527978896},{"word":"only","start":204.07999,"end":204.57999,"confidence":0.9675293,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.031335730105638504},{"word":"not","start":205.26501,"end":205.425,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04001620039343834},{"word":"for","start":205.425,"end":205.925,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04293259233236313},{"word":"existing","start":205.985,"end":206.485,"confidence":0.9980469,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.03378999978303909},{"word":"customer","start":214.945,"end":215.445,"confidence":0.9946289,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":-0.03996611759066582},{"word":"yeah","start":215.66501,"end":216.16501,"confidence":0.8161621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06460084021091461},{"word":"the","start":216.225,"end":216.46501,"confidence":0.9658203,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.12023691087961196},{"word":"discount","start":216.46501,"end":216.865,"confidence":0.99902344,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.0602586530148983},{"word":"is","start":216.865,"end":217.10501,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09702014923095705},{"word":"only","start":217.10501,"end":217.345,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.1093752309679985},{"word":"for","start":217.345,"end":217.585,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08796130865812302},{"word":"three","start":217.585,"end":217.82501,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.085913747549057},{"word":"months","start":217.82501,"end":218.32501,"confidence":0.9975586,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.06992294639348984},{"word":"yeah","start":221.04001,"end":221.54001,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07506738603115082},{"word":"but","start":221.84,"end":222.2,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10616246610879898},{"word":"so","start":222.56,"end":223.04001,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1084183305501938},{"word":"since","start":223.04001,"end":223.54001,"confidence":0.9941406,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.14640791714191437},{"word":"the","start":223.6,"end":224.0,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1022602915763855},{"word":"discount","start":224.0,"end":224.5,"confidence":0.9980469,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.09224753081798552},{"word":"has","start":224.56,"end":224.8,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.18120796978473663},{"word":"been","start":224.8,"end":225.12,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.19247311353683472},{"word":"ended","start":225.12,"end":225.6,"confidence":1.0,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.21414273977279663},{"word":"because","start":225.76001,"end":226.08,"confidence":0.99609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15159153938293457},{"word":"you've","start":226.08,"end":226.48,"confidence":1.0,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.10635998100042345},{"word":"been","start":226.48,"end":226.72,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.14396414160728457},{"word":"given","start":226.72,"end":227.2,"confidence":0.99902344,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.1121942698955536},{"word":"a","start":227.2,"end":227.44,"confidence":0.921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1004330962896347},{"word":"discount","start":227.44,"end":227.94,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.08391714841127396},{"word":"for","start":228.16,"end":228.66,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1708196997642517},{"word":"may","start":229.36,"end":229.81,"confidence":0.9980469,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.09990690648555756},{"word":"1","start":229.81,"end":230.26001,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.12688928842544556},{"word":"up","start":230.56,"end":230.8,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1565191149711609},{"word":"until","start":230.8,"end":231.3,"confidence":0.9980469,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.19179438054561615},{"word":"july","start":231.76001,"end":232.45001,"confidence":0.9880371,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.1143542155623436},{"word":"31","start":232.45001,"end":233.14001,"confidence":0.9880371,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":-0.1327633261680603},{"word":"yeah","start":234.64,"end":235.04001,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2435126155614853},{"word":"that's","start":235.04001,"end":235.44,"confidence":0.98999023,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.3413846492767334},{"word":"already","start":235.44,"end":235.94,"confidence":0.984375,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.37339848279953},{"word":"three","start":236.0,"end":236.24,"confidence":0.99121094,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.3575509488582611},{"word":"months","start":236.24,"end":236.74,"confidence":0.74853516,"punctuated_word":"months,","sentiment":"negative","sentiment_score":-0.36067402362823486},{"word":"so","start":237.97499,"end":238.215,"confidence":1.0,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.4090805649757385},{"word":"we","start":238.215,"end":238.45499,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4636748731136322},{"word":"cannot","start":238.45499,"end":238.855,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4309156537055969},{"word":"give","start":238.855,"end":239.095,"confidence":1.0,"punctuated_word":"give","sentiment":"negative","sentiment_score":-0.4128327965736389},{"word":"you","start":239.095,"end":239.415,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4163314700126648},{"word":"a","start":239.415,"end":239.655,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3930246233940125},{"word":"discount","start":239.655,"end":240.155,"confidence":1.0,"punctuated_word":"discount","sentiment":"negative","sentiment_score":-0.3724415898323059},{"word":"anymore","start":240.215,"end":240.715,"confidence":0.99902344,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.4174194931983948},{"word":"yeah","start":243.97499,"end":244.47499,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07688990235328674},{"word":"if","start":244.935,"end":245.25499,"confidence":0.98535156,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07282638549804688},{"word":"ever","start":245.25499,"end":245.75499,"confidence":0.99609375,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.06280586123466492},{"word":"for","start":252.93,"end":253.17,"confidence":0.98535156,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.07119208574295044},{"word":"your","start":253.17,"end":253.65,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07659962773323059},{"word":"contract","start":253.65,"end":254.15,"confidence":0.9941406,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.06493903696537018},{"word":"it's","start":254.20999,"end":254.61,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0712013766169548},{"word":"twenty","start":254.61,"end":254.93,"confidence":0.9951172,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0651700347661972},{"word":"four","start":254.93,"end":255.25,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.07539087533950806},{"word":"month","start":255.25,"end":255.65,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.05357329547405243},{"word":"contract","start":255.65,"end":256.15,"confidence":0.9848633,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.05795973539352417},{"word":"so","start":259.33,"end":259.83,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08259347081184387},{"word":"this","start":259.97,"end":260.37,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08702775090932846},{"word":"will","start":260.37,"end":260.77,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.10757756978273392},{"word":"end","start":260.77,"end":261.01,"confidence":0.98828125,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.09451119601726532},{"word":"yeah","start":261.49,"end":261.99,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08117185533046722},{"word":"this","start":263.09,"end":263.33,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10972194373607635},{"word":"will","start":263.33,"end":263.57,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11523514986038208},{"word":"end","start":263.57,"end":263.97,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.1136467456817627},{"word":"on","start":263.97,"end":264.21,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10088186711072922},{"word":"you","start":264.37,"end":264.53,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09486950933933258},{"word":"started","start":264.53,"end":265.03,"confidence":1.0,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.07919028401374817},{"word":"march","start":265.25,"end":265.97998,"confidence":0.9888509,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.07340962439775467},{"word":"24","start":265.97998,"end":266.70996,"confidence":0.9888509,"punctuated_word":"24.","sentiment":"neutral","sentiment_score":-0.08115670084953308},{"word":"this","start":267.485,"end":267.88498,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.11415930837392808},{"word":"will","start":267.88498,"end":268.125,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12623469531536102},{"word":"end","start":268.125,"end":268.525,"confidence":0.99902344,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.13332217931747437},{"word":"on","start":268.525,"end":268.925,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13129127025604248},{"word":"03/24/2028","start":268.925,"end":271.745,"confidence":0.97998047,"punctuated_word":"03/24/2028.","sentiment":"neutral","sentiment_score":-0.11575031280517578},{"word":"you","start":283.06,"end":283.22,"confidence":0.97998047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10180890560150146},{"word":"may","start":283.22,"end":283.38,"confidence":0.99316406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1056644842028618},{"word":"make","start":283.38,"end":283.69998,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.08504663407802582},{"word":"it","start":283.69998,"end":283.86,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09989923238754272},{"word":"shorter","start":283.86,"end":284.36,"confidence":0.98535156,"punctuated_word":"shorter?","sentiment":"neutral","sentiment_score":-0.08566218614578247},{"word":"let","start":288.18,"end":288.58,"confidence":0.75097656,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.009831998497247696},{"word":"me","start":288.58,"end":288.97998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00008526444435119629},{"word":"check","start":288.97998,"end":289.47998,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.003046039491891861},{"word":"here","start":289.62,"end":290.12,"confidence":0.9621582,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.002004459500312805},{"word":"because","start":294.02,"end":294.52,"confidence":0.9716797,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.023935042321681976},{"word":"for","start":294.74,"end":295.06,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.046724725514650345},{"word":"your","start":295.06,"end":295.38,"confidence":0.4724121,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.027735672891139984},{"word":"twelve","start":295.38,"end":295.88,"confidence":0.9980469,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.013685017824172974},{"word":"month","start":296.02,"end":296.52,"confidence":0.9316406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.027792900800704956},{"word":"for","start":298.355,"end":298.67502,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03084055706858635},{"word":"twelve","start":298.67502,"end":299.075,"confidence":0.90478516,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.02482716739177704},{"word":"month","start":299.075,"end":299.575,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02474607154726982},{"word":"contract","start":299.635,"end":300.135,"confidence":0.9941406,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.028267065063118935},{"word":"we","start":301.555,"end":301.715,"confidence":0.8510742,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04635268822312355},{"word":"do","start":301.715,"end":301.95502,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.044204093515872955},{"word":"have","start":301.95502,"end":302.195,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.022174596786499023},{"word":"a","start":302.195,"end":302.355,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05059458687901497},{"word":"connection","start":302.355,"end":302.855,"confidence":0.99609375,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.017724648118019104},{"word":"fee","start":302.915,"end":303.155,"confidence":0.9980469,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.022026054561138153},{"word":"for","start":303.155,"end":303.395,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03791193664073944},{"word":"that","start":303.395,"end":303.555,"confidence":0.88842773,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.012365153059363363},{"word":"which","start":303.555,"end":303.875,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.0320492759346962},{"word":"is","start":303.875,"end":304.035,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.039548154920339584},{"word":"$45","start":304.035,"end":305.415,"confidence":0.88952637,"punctuated_word":"$45.","sentiment":"neutral","sentiment_score":-0.0014125853776931765},{"word":"if","start":309.555,"end":309.795,"confidence":0.9716797,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.005866445600986481},{"word":"you","start":309.795,"end":309.95502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016467101871967316},{"word":"want","start":309.95502,"end":310.275,"confidence":0.7060547,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.016535449773073196},{"word":"it","start":310.275,"end":310.775,"confidence":0.9135742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003257568925619126},{"word":"yeah","start":312.115,"end":312.615,"confidence":0.9001465,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.014400336891412737},{"word":"you","start":313.075,"end":313.23502,"confidence":0.9838867,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.01367637887597084},{"word":"can","start":313.23502,"end":313.62,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.032382283359766006},{"word":"see","start":313.62,"end":313.9,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.057877421379089355},{"word":"you","start":314.18,"end":314.41998,"confidence":0.86865234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035940125584602356},{"word":"can","start":314.41998,"end":314.66,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04132796078920365},{"word":"also","start":314.66,"end":314.97998,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04170111566781998},{"word":"see","start":314.97998,"end":315.13998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0497850626707077},{"word":"this","start":315.13998,"end":315.38,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.031698647886514664},{"word":"on","start":315.38,"end":315.54,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04454481974244118},{"word":"our","start":315.54,"end":315.78,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02431659400463104},{"word":"website","start":315.78,"end":316.28,"confidence":0.984375,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.027227649465203285},{"word":"but","start":320.9,"end":321.4,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02936333790421486},{"word":"for","start":323.3,"end":323.62,"confidence":0.9267578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1052226424217224},{"word":"the","start":323.62,"end":323.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10986350476741792},{"word":"discount","start":323.86,"end":324.36,"confidence":0.9980469,"punctuated_word":"discount,","sentiment":"neutral","sentiment_score":-0.10889990627765656},{"word":"we","start":324.41998,"end":324.66,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16656668484210968},{"word":"can","start":324.66,"end":324.9,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16651377081871033},{"word":"no","start":324.9,"end":325.06,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20053419470787048},{"word":"longer","start":325.06,"end":325.54,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.18649254739284515},{"word":"give","start":325.54,"end":325.78,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.12494835257530212},{"word":"it","start":325.78,"end":326.26,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12055245041847228},{"word":"since","start":326.26,"end":326.66,"confidence":0.98095703,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.16051079332828522},{"word":"you","start":326.66,"end":326.97998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1891847401857376},{"word":"already","start":326.97998,"end":327.47998,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.16694489121437073},{"word":"used","start":327.54,"end":327.86,"confidence":0.90283203,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.1067599505186081},{"word":"the","start":327.86,"end":328.36,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13813656568527222},{"word":"15%","start":329.57498,"end":330.47498,"confidence":0.99609375,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":-0.02485749125480652},{"word":"discount","start":330.53497,"end":331.01498,"confidence":0.99609375,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.07559274882078171},{"word":"for","start":331.01498,"end":331.335,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13767483830451965},{"word":"three","start":331.335,"end":331.57498,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.09490454941987991},{"word":"months","start":331.57498,"end":332.07498,"confidence":0.81469727,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.08573229610919952},{"word":"but","start":332.85498,"end":333.175,"confidence":0.99316406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09639116376638412},{"word":"we","start":333.175,"end":333.335,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16562806069850922},{"word":"can","start":333.335,"end":333.57498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.12660185992717743},{"word":"make","start":333.57498,"end":333.895,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.1136353388428688},{"word":"the","start":333.895,"end":334.395,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16715887188911438},{"word":"contract","start":334.53497,"end":335.03497,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.13106636703014374},{"word":"shorter","start":335.095,"end":335.595,"confidence":0.9741211,"punctuated_word":"shorter.","sentiment":"neutral","sentiment_score":-0.08830685913562775},{"word":"yes","start":354.51,"end":355.01,"confidence":0.8742676,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06510689854621887},{"word":"that's","start":356.19,"end":356.51,"confidence":0.87890625,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03035111352801323},{"word":"already","start":356.51,"end":357.01,"confidence":0.99316406,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.041866734623909},{"word":"been","start":357.15,"end":357.47,"confidence":0.97314453,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.025425545871257785},{"word":"used","start":357.47,"end":357.825,"confidence":0.9638672,"punctuated_word":"used.","sentiment":"neutral","sentiment_score":0.01722262054681778},{"word":"you've","start":359.185,"end":359.58502,"confidence":0.99609375,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.17259302735328674},{"word":"been","start":359.58502,"end":359.825,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.25251075625419617},{"word":"given","start":359.825,"end":360.30502,"confidence":0.9951172,"punctuated_word":"given","sentiment":"positive","sentiment_score":0.34843164682388306},{"word":"a","start":360.30502,"end":360.545,"confidence":0.85839844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25884026288986206},{"word":"discount","start":360.545,"end":361.045,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.27631258964538574},{"word":"for","start":361.105,"end":361.605,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.31903061270713806},{"word":"the","start":361.98502,"end":362.225,"confidence":0.8232422,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3615976572036743},{"word":"month","start":362.225,"end":362.545,"confidence":0.99902344,"punctuated_word":"month","sentiment":"positive","sentiment_score":0.3432163596153259},{"word":"of","start":362.545,"end":362.70502,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.27386829257011414},{"word":"may","start":362.70502,"end":363.105,"confidence":0.99902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.28895053267478943},{"word":"up","start":363.105,"end":363.265,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.21249839663505551},{"word":"until","start":363.265,"end":363.74503,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.15044407546520233},{"word":"july","start":363.74503,"end":364.24503,"confidence":0.9890137,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.19221949577331543},{"word":"let","start":375.52,"end":375.68,"confidence":0.9589844,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.08319976925849915},{"word":"me","start":375.68,"end":375.91998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07173841446638107},{"word":"just","start":375.91998,"end":376.31998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0738227590918541},{"word":"check","start":376.31998,"end":376.63998,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.08453886955976486},{"word":"the","start":376.63998,"end":377.12,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09885196387767792},{"word":"cancellation","start":377.12,"end":377.62,"confidence":0.96972656,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.15447932481765747},{"word":"fee","start":378.08,"end":378.58,"confidence":1.0,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.10351115465164185},{"word":"did","start":380.16,"end":380.47998,"confidence":0.9980469,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.05801202356815338},{"word":"you","start":380.47998,"end":380.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06058622524142265},{"word":"are","start":381.59998,"end":381.84,"confidence":0.9770508,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07295097410678864},{"word":"you","start":381.84,"end":382.34,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07299293577671051},{"word":"been","start":382.63998,"end":382.88,"confidence":0.78759766,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.06772419810295105},{"word":"given","start":382.88,"end":383.28,"confidence":0.99902344,"punctuated_word":"given","sentiment":"neutral","sentiment_score":-0.03287942335009575},{"word":"a","start":383.28,"end":383.44,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04323140159249306},{"word":"free","start":383.44,"end":383.68,"confidence":0.9951172,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.05030038207769394},{"word":"router","start":383.68,"end":384.08,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.01424260437488556},{"word":"or","start":384.08,"end":384.58,"confidence":0.4260254,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06669700145721436},{"word":"you're","start":386.095,"end":386.335,"confidence":0.517334,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2237725704908371},{"word":"using","start":386.335,"end":386.815,"confidence":0.43603516,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.1715419739484787},{"word":"the","start":386.815,"end":386.89502,"confidence":0.23815918,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.330902099609375},{"word":"wrong","start":386.89502,"end":387.295,"confidence":0.6088867,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.34593823552131653},{"word":"one","start":387.295,"end":387.795,"confidence":0.91748047,"punctuated_word":"one.","sentiment":"negative","sentiment_score":-0.3445665240287781},{"word":"yeah","start":398.19,"end":398.69,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05855097621679306},{"word":"let","start":399.23,"end":399.47,"confidence":0.8310547,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.08327225595712662},{"word":"me","start":399.47,"end":399.71002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08504489809274673},{"word":"just","start":399.71002,"end":400.19,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07952228933572769},{"word":"check","start":400.19,"end":400.59003,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.058415450155735016},{"word":"the","start":400.59003,"end":401.09003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.045985788106918335},{"word":"cancellation","start":402.35,"end":402.85,"confidence":0.94970703,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.0008607581257820129},{"word":"fee","start":402.99002,"end":403.15002,"confidence":0.97436523,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.03811211511492729},{"word":"is","start":403.15002,"end":403.31,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07161131501197815},{"word":"it","start":403.31,"end":403.47,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11412163823843002},{"word":"okay","start":403.47,"end":403.71002,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.06917645037174225},{"word":"if","start":403.71002,"end":403.83002,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06058153137564659},{"word":"i","start":403.83002,"end":403.95,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021023422479629517},{"word":"put","start":403.95,"end":404.19,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.011817723512649536},{"word":"you","start":404.19,"end":404.27002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.032888270914554596},{"word":"on","start":404.27002,"end":404.43002,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.005876660346984863},{"word":"hold","start":404.43002,"end":404.93002,"confidence":0.9995117,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.0014545731246471405},{"word":"you","start":415.21503,"end":415.45502,"confidence":0.9819336,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.004378888756036758},{"word":"mean","start":415.45502,"end":415.95502,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.0015909988433122637},{"word":"the","start":416.655,"end":416.975,"confidence":0.8769531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009248247370123863},{"word":"plans","start":416.975,"end":417.475,"confidence":0.9604492,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.001504063606262207},{"word":"available","start":417.61502,"end":418.11502,"confidence":0.8293457,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.013263709843158722},{"word":"let","start":429.73,"end":429.89,"confidence":0.9165039,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.038100939244031906},{"word":"me","start":429.89,"end":430.05002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.037510305643081665},{"word":"just","start":430.05002,"end":430.37,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031118173152208328},{"word":"check","start":430.37,"end":430.69,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04030504450201988},{"word":"here","start":430.69,"end":431.19,"confidence":0.99902344,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03605697676539421},{"word":"for","start":431.49,"end":431.73,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.001172393560409546},{"word":"the","start":431.73,"end":432.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006428807973861694},{"word":"cancellation","start":432.29,"end":432.79,"confidence":0.9819336,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.027140770107507706},{"word":"fee","start":433.33002,"end":433.83002,"confidence":0.9980469,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.0186530277132988},{"word":"it's","start":434.45,"end":434.93,"confidence":0.94555664,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.030650343745946884},{"word":"$132","start":434.93,"end":436.63,"confidence":0.9996338,"punctuated_word":"$132","sentiment":"neutral","sentiment_score":-0.006985172629356384},{"word":"if","start":437.25,"end":437.49,"confidence":0.86035156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.025922760367393497},{"word":"you're","start":437.49,"end":437.89,"confidence":0.86157227,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.02788211777806282},{"word":"canceling","start":437.89,"end":438.39,"confidence":0.9003906,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.05208535119891167},{"word":"within","start":438.69,"end":439.09,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.06145963817834854},{"word":"the","start":439.09,"end":439.33002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016827858984470367},{"word":"contract","start":439.33002,"end":439.81,"confidence":0.98095703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.017503172159194946},{"word":"term","start":439.81,"end":440.31,"confidence":0.9941406,"punctuated_word":"term","sentiment":"neutral","sentiment_score":0.04932456463575363},{"word":"and","start":441.01,"end":441.51,"confidence":0.77734375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013064265251159668},{"word":"a","start":441.65,"end":441.81,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01867813616991043},{"word":"thirty","start":441.81,"end":442.21,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.01890472322702408},{"word":"day","start":442.21,"end":442.45,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.04673547297716141},{"word":"notice","start":442.45,"end":442.95,"confidence":0.9736328,"punctuated_word":"notice,","sentiment":"neutral","sentiment_score":0.005126524716615677},{"word":"which","start":443.985,"end":444.225,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.013807639479637146},{"word":"means","start":444.225,"end":444.725,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.004612848162651062},{"word":"you'll","start":444.785,"end":445.185,"confidence":0.97314453,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.025744816288352013},{"word":"be","start":445.185,"end":445.425,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.006207004189491272},{"word":"billed","start":445.425,"end":445.905,"confidence":1.0,"punctuated_word":"billed","sentiment":"neutral","sentiment_score":0.020932167768478394},{"word":"for","start":445.905,"end":446.145,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02471964806318283},{"word":"the","start":446.145,"end":446.38498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018466390669345856},{"word":"final","start":446.38498,"end":446.865,"confidence":1.0,"punctuated_word":"final","sentiment":"neutral","sentiment_score":0.016130313277244568},{"word":"month","start":446.865,"end":447.365,"confidence":0.9902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0670243352651596},{"word":"of","start":447.425,"end":447.665,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08035434782505035},{"word":"service","start":447.665,"end":448.165,"confidence":0.99902344,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.006625141948461533},{"word":"yeah","start":451.425,"end":451.925,"confidence":0.9445801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0711379200220108},{"word":"that","start":452.225,"end":452.465,"confidence":0.28515625,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1003919243812561},{"word":"yeah","start":457.49002,"end":457.99002,"confidence":0.7421875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13459795713424683},{"word":"you","start":458.29,"end":458.45,"confidence":0.91748047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1615152657032013},{"word":"can","start":458.45,"end":458.69,"confidence":0.8886719,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1683284342288971},{"word":"upgrade","start":458.69,"end":459.09003,"confidence":0.9980469,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.1387869119644165},{"word":"today","start":459.09003,"end":459.59003,"confidence":0.8120117,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.17376437783241272},{"word":"may","start":460.53,"end":460.77002,"confidence":0.7915039,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.14319992065429688},{"word":"i","start":460.77002,"end":460.85,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11387686431407928},{"word":"know","start":460.85,"end":461.17,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.10292302817106248},{"word":"the","start":461.17,"end":461.49002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.087733693420887},{"word":"plan","start":461.49002,"end":461.97,"confidence":0.99902344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.12066147476434708},{"word":"that","start":461.97,"end":462.21002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09304429590702055},{"word":"you","start":462.21002,"end":462.37003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08629380911588669},{"word":"want","start":462.37003,"end":462.53,"confidence":0.99609375,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.08658786118030548},{"word":"us","start":462.53,"end":462.77002,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11913254857063292},{"word":"to","start":462.77002,"end":462.93002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09243951737880708},{"word":"upgrade","start":462.93002,"end":463.43002,"confidence":0.9909668,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":0.09462961554527284},{"word":"is","start":463.65002,"end":463.89,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02886033058166504},{"word":"it","start":463.89,"end":464.05002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03810416162014008},{"word":"the","start":464.05002,"end":464.29,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03156198188662529},{"word":"standard","start":464.29,"end":464.79,"confidence":0.9316406,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.04186514392495155},{"word":"or","start":465.01,"end":465.51,"confidence":0.8730469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.035055480897426605},{"word":"a","start":466.13,"end":466.21002,"confidence":0.32983398,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03430669754743576},{"word":"linham","start":466.21002,"end":466.61002,"confidence":0.7381592,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.04082800820469856},{"word":"standard","start":466.61002,"end":467.09003,"confidence":0.7783203,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.03924386203289032},{"word":"or","start":467.09003,"end":467.33002,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.036845140159130096},{"word":"linham","start":467.33002,"end":467.83002,"confidence":0.9970703,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.047714993357658386},{"word":"fast","start":467.97,"end":468.47,"confidence":0.94555664,"punctuated_word":"fast?","sentiment":"neutral","sentiment_score":0.058639492839574814},{"word":"linham","start":468.91498,"end":469.41498,"confidence":0.99902344,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.040085773915052414},{"word":"standard","start":469.47498,"end":469.97498,"confidence":0.92333984,"punctuated_word":"Standard","sentiment":"neutral","sentiment_score":0.024234000593423843},{"word":"is","start":470.19498,"end":470.51498,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01631440967321396},{"word":"$79.95","start":470.51498,"end":472.935,"confidence":0.9263428,"punctuated_word":"$79.95,","sentiment":"neutral","sentiment_score":0.02953523024916649},{"word":"while","start":474.35498,"end":474.675,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.03240079805254936},{"word":"the","start":474.675,"end":474.91498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08658167719841003},{"word":"linham","start":474.91498,"end":475.41498,"confidence":1.0,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.05591094121336937},{"word":"fast","start":475.555,"end":476.03497,"confidence":0.9980469,"punctuated_word":"Fast","sentiment":"neutral","sentiment_score":0.09328418970108032},{"word":"is","start":476.03497,"end":476.53497,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.036474935710430145},{"word":"$89.95","start":476.675,"end":478.775,"confidence":0.9994141,"punctuated_word":"$89.95","sentiment":"neutral","sentiment_score":0.03419667109847069},{"word":"per","start":478.835,"end":479.07498,"confidence":0.99902344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.030420497059822083},{"word":"month","start":479.07498,"end":479.57498,"confidence":0.99902344,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.03754279762506485},{"word":"79.95","start":487.49,"end":489.59,"confidence":0.9945801,"punctuated_word":"79.95","sentiment":"neutral","sentiment_score":0.027636829763650898},{"word":"and","start":490.13,"end":490.63,"confidence":0.9550781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10365155339241028},{"word":"89.95","start":490.69,"end":492.63,"confidence":0.99794924,"punctuated_word":"89.95.","sentiment":"neutral","sentiment_score":0.140845388174057},{"word":"you","start":505.055,"end":505.215,"confidence":0.9267578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.028040241450071335},{"word":"mean","start":505.215,"end":505.455,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.026232387870550156},{"word":"your","start":505.455,"end":505.615,"confidence":0.7998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.016417356207966805},{"word":"current","start":505.615,"end":506.01498,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.02485327050089836},{"word":"plan","start":506.01498,"end":506.51498,"confidence":0.9995117,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":-0.01122324913740158},{"word":"your","start":508.15,"end":508.38998,"confidence":0.9892578,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.041458092629909515},{"word":"current","start":508.38998,"end":508.78998,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.0317731574177742},{"word":"plan","start":508.78998,"end":509.19,"confidence":0.99902344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.01299196481704712},{"word":"is","start":509.19,"end":509.66998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017869826406240463},{"word":"lindham","start":509.66998,"end":510.16998,"confidence":0.6130371,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":0.01068655215203762},{"word":"basic","start":510.22998,"end":510.72998,"confidence":0.76000977,"punctuated_word":"Basic,","sentiment":"neutral","sentiment_score":0.010340871289372444},{"word":"which","start":511.75,"end":511.99,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.016891665756702423},{"word":"is","start":511.99,"end":512.49,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004415731877088547},{"word":"$69.95","start":512.63,"end":515.13,"confidence":0.99121094,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.018082555383443832},{"word":"per","start":515.27,"end":515.51,"confidence":0.99902344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.007408861070871353},{"word":"month","start":515.51,"end":516.01,"confidence":0.99853516,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.0012951288372278214},{"word":"yep","start":520.07,"end":520.57,"confidence":0.84765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.020959142595529556},{"word":"i","start":525.555,"end":525.795,"confidence":0.60498047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4745319783687592},{"word":"think","start":525.795,"end":526.115,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5190231800079346},{"word":"you're","start":526.115,"end":526.435,"confidence":0.9975586,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4679329991340637},{"word":"on","start":526.435,"end":526.835,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5097015500068665},{"word":"the","start":526.835,"end":526.995,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.43616729974746704},{"word":"wrong","start":526.995,"end":527.395,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5086377859115601},{"word":"website","start":527.395,"end":527.895,"confidence":1.0,"punctuated_word":"website.","sentiment":"negative","sentiment_score":-0.4045515656471253},{"word":"can","start":529.155,"end":529.395,"confidence":0.97998047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.20235490798950195},{"word":"you","start":529.395,"end":529.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16715140640735626},{"word":"click","start":529.555,"end":529.955,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.1085190325975418},{"word":"networks","start":529.955,"end":530.455,"confidence":0.97802734,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":-0.09407790005207062},{"word":"above","start":531.155,"end":531.655,"confidence":0.95410156,"punctuated_word":"above","sentiment":"neutral","sentiment_score":-0.09146228432655334},{"word":"the","start":532.275,"end":532.435,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1259651631116867},{"word":"website","start":532.435,"end":532.935,"confidence":0.9477539,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.0983038693666458},{"word":"then","start":534.03503,"end":534.355,"confidence":0.5566406,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.021189339458942413},{"word":"linham","start":534.355,"end":534.855,"confidence":0.6087036,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.0161876417696476},{"word":"networks","start":534.995,"end":535.495,"confidence":0.7470703,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.014798378571867945},{"word":"yeah","start":538.19,"end":538.69,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01840478926897049},{"word":"yeah","start":539.63,"end":540.03,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03219837695360184},{"word":"linham","start":540.03,"end":540.53,"confidence":0.9860026,"punctuated_word":"Linham.","sentiment":"neutral","sentiment_score":0.02535560354590416},{"word":"lindham","start":557.40497,"end":557.90497,"confidence":0.37097168,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":0.028993574902415276},{"word":"first","start":558.125,"end":558.625,"confidence":0.5878906,"punctuated_word":"First.","sentiment":"neutral","sentiment_score":0.03509047254920006},{"word":"mhmm","start":567.12,"end":567.62,"confidence":0.95861816,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013824133202433586},{"word":"we","start":570.88,"end":571.04,"confidence":0.97509766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.025674909353256226},{"word":"can","start":571.04,"end":571.36,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0605463907122612},{"word":"try","start":571.36,"end":571.76,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.04409734904766083},{"word":"the","start":571.76,"end":572.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05079065263271332},{"word":"standard","start":572.16,"end":572.66,"confidence":0.9970703,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.06444506347179413},{"word":"first","start":572.88,"end":573.38,"confidence":0.7631836,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.05371862277388573},{"word":"and","start":573.855,"end":574.095,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04598965123295784},{"word":"if","start":574.095,"end":574.33496,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0053750816732645035},{"word":"it's","start":574.33496,"end":574.65497,"confidence":0.9909668,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07183048874139786},{"word":"still","start":574.65497,"end":574.975,"confidence":0.96533203,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14369451999664307},{"word":"slow","start":574.975,"end":575.475,"confidence":0.98046875,"punctuated_word":"slow,","sentiment":"neutral","sentiment_score":-0.09600412845611572},{"word":"we","start":575.615,"end":575.935,"confidence":0.6899414,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01780160516500473},{"word":"can","start":575.935,"end":576.175,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.027891628444194794},{"word":"upgrade","start":576.175,"end":576.65497,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.04532357305288315},{"word":"to","start":576.65497,"end":576.815,"confidence":0.85839844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03054342418909073},{"word":"100","start":576.815,"end":577.475,"confidence":0.99975586,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.03276948630809784},{"word":"oh","start":582.815,"end":582.975,"confidence":0.78881836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02697736769914627},{"word":"okay","start":582.975,"end":583.475,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02670341171324253},{"word":"so","start":583.535,"end":583.77496,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01732650026679039},{"word":"we're","start":583.77496,"end":583.935,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.03093961626291275},{"word":"going","start":583.935,"end":584.175,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.03970673680305481},{"word":"to","start":584.175,"end":584.33496,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02769266441464424},{"word":"the","start":584.33496,"end":584.495,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03584396839141846},{"word":"lindenhofast","start":584.495,"end":584.995,"confidence":0.6311035,"punctuated_word":"Lindenhofast,","sentiment":"neutral","sentiment_score":0.03162738308310509},{"word":"nbn","start":586.095,"end":586.575,"confidence":0.5307617,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.017327308654785156},{"word":"100","start":586.575,"end":587.315,"confidence":0.8820801,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":0.01401340402662754},{"word":"unfortunately","start":592.2,"end":592.7,"confidence":0.8676758,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.3831073343753814},{"word":"no","start":593.16,"end":593.39996,"confidence":0.9501953,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.478007435798645},{"word":"we","start":593.39996,"end":593.56,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.46436819434165955},{"word":"don't","start":593.56,"end":593.8,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4288824200630188},{"word":"have","start":593.8,"end":594.2,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.311429888010025},{"word":"a","start":594.2,"end":594.27997,"confidence":0.6010742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3109400272369385},{"word":"discount","start":594.27997,"end":594.76,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.26668256521224976},{"word":"anymore","start":594.76,"end":595.26,"confidence":0.9980469,"punctuated_word":"anymore","sentiment":"negative","sentiment_score":-0.39272594451904297},{"word":"for","start":595.32,"end":595.56,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.41234245896339417},{"word":"this","start":595.56,"end":596.06,"confidence":0.9995117,"punctuated_word":"this.","sentiment":"negative","sentiment_score":-0.4419514536857605},{"word":"yeah","start":604.945,"end":605.445,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004847116768360138},{"word":"so","start":605.505,"end":605.74506,"confidence":0.54589844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0000968724489212036},{"word":"just","start":605.74506,"end":605.98505,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006364906206727028},{"word":"continue","start":605.98505,"end":606.385,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.010833561420440674},{"word":"with","start":606.385,"end":606.705,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0023408401757478714},{"word":"the","start":606.705,"end":606.86505,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0031937826424837112},{"word":"contract","start":606.86505,"end":607.36505,"confidence":0.73999023,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.005281949415802956},{"word":"the","start":608.065,"end":608.385,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0031341370195150375},{"word":"twenty","start":608.385,"end":608.78503,"confidence":0.99316406,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0017378628253936768},{"word":"four","start":608.78503,"end":609.025,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.007315071299672127},{"word":"month","start":609.025,"end":609.525,"confidence":0.65527344,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.008336239494383335},{"word":"or","start":609.74506,"end":609.98505,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.008392423391342163},{"word":"do","start":609.98505,"end":610.145,"confidence":0.9921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.018842732533812523},{"word":"you","start":610.145,"end":610.22504,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016673577949404716},{"word":"want","start":610.22504,"end":610.385,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.023633385077118874},{"word":"to","start":610.385,"end":610.54504,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02092576026916504},{"word":"change","start":610.54504,"end":610.945,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.028904777020215988},{"word":"the","start":610.945,"end":611.18506,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031224433332681656},{"word":"contract","start":611.18506,"end":611.68506,"confidence":0.8017578,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.029509279876947403},{"word":"that's","start":613.265,"end":613.505,"confidence":0.6489258,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.10808144509792328},{"word":"it","start":613.505,"end":614.005,"confidence":0.70874023,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08899880945682526},{"word":"yeah","start":616.385,"end":616.885,"confidence":0.953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05951884761452675},{"word":"it's","start":617.29004,"end":617.77,"confidence":0.49884033,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04594014212489128},{"word":"contract","start":617.77,"end":618.25,"confidence":0.8691406,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.023303085938096046},{"word":"in","start":618.25,"end":618.49,"confidence":0.9448242,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.020442519336938855},{"word":"twenty","start":618.49,"end":618.81,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03156724199652672},{"word":"four","start":618.81,"end":619.13,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.009558632969856262},{"word":"months","start":619.13,"end":619.63,"confidence":0.9790039,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.010071232914924622},{"word":"no","start":622.01,"end":622.51,"confidence":0.9379883,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05924827605485916},{"word":"we","start":622.97003,"end":623.21,"confidence":0.9970703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02885635569691658},{"word":"just","start":623.21,"end":623.45,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012047939002513884},{"word":"need","start":623.45,"end":623.95,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.015287183225154877},{"word":"to","start":625.45,"end":625.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007243596017360687},{"word":"change","start":625.61,"end":626.01,"confidence":0.9892578,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.003375336527824402},{"word":"the","start":626.01,"end":626.17004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033087801188230515},{"word":"configuration","start":626.17004,"end":626.67004,"confidence":1.0,"punctuated_word":"configuration","sentiment":"neutral","sentiment_score":-0.01195567101240158},{"word":"on","start":627.05,"end":627.21,"confidence":0.9316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.003907144069671631},{"word":"our","start":627.21,"end":627.37,"confidence":0.9873047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.005228295922279358},{"word":"end","start":627.37,"end":627.69,"confidence":0.9645996,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.012488067150115969},{"word":"upgrade","start":627.69,"end":628.17004,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.023735802620649334},{"word":"the","start":628.17004,"end":628.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007504776120185852},{"word":"plan","start":628.33,"end":628.83,"confidence":0.80908203,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.003889519721269607},{"word":"then","start":629.22504,"end":629.54504,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008662313222885132},{"word":"you'll","start":629.54504,"end":630.025,"confidence":0.88134766,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.009912597946822643},{"word":"just","start":630.025,"end":630.42505,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00639110803604126},{"word":"need","start":630.42505,"end":630.66504,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01570143550634384},{"word":"to","start":630.66504,"end":630.98505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.027628377079963684},{"word":"reboot","start":630.98505,"end":631.465,"confidence":0.8718262,"punctuated_word":"reboot,","sentiment":"neutral","sentiment_score":-0.020355969667434692},{"word":"like","start":631.465,"end":631.965,"confidence":0.87109375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.027422701939940453},{"word":"turn","start":632.18506,"end":632.505,"confidence":1.0,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.017748702317476273},{"word":"off","start":632.505,"end":632.74506,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0100417360663414},{"word":"and","start":632.74506,"end":632.98505,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.035972584038972855},{"word":"turn","start":632.98505,"end":633.30505,"confidence":1.0,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.008517812937498093},{"word":"on","start":633.30505,"end":633.465,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0047169215977191925},{"word":"the","start":633.465,"end":633.705,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025568868964910507},{"word":"router","start":633.705,"end":634.205,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.03847221285104752},{"word":"for","start":635.30505,"end":635.54504,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031565770506858826},{"word":"it","start":635.54504,"end":635.705,"confidence":0.93408203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04667462408542633},{"word":"for","start":635.945,"end":636.265,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.041673969477415085},{"word":"the","start":636.265,"end":636.66504,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06499846279621124},{"word":"upgrade","start":636.66504,"end":637.16504,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.07723192125558853},{"word":"to","start":637.22504,"end":637.30505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07643593102693558},{"word":"take","start":637.30505,"end":637.54504,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.07993334531784058},{"word":"effect","start":637.54504,"end":638.04504,"confidence":0.99902344,"punctuated_word":"effect","sentiment":"neutral","sentiment_score":0.09371472895145416},{"word":"on","start":638.265,"end":638.505,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0769173726439476},{"word":"your","start":638.505,"end":638.74506,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06261886656284332},{"word":"end","start":638.74506,"end":639.24506,"confidence":0.99902344,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.06509667634963989},{"word":"so","start":641.61,"end":641.85,"confidence":0.671875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04420899972319603},{"word":"do","start":641.85,"end":642.08997,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.030529096722602844},{"word":"you","start":642.08997,"end":642.17,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04491502791643143},{"word":"want","start":642.17,"end":642.41,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.03579294681549072},{"word":"us","start":642.41,"end":642.57,"confidence":0.9902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06681843101978302},{"word":"to","start":642.57,"end":643.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05646234005689621},{"word":"upgrade","start":643.29,"end":643.77,"confidence":0.9482422,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.05739128217101097},{"word":"this","start":643.77,"end":644.27,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.059969235211610794},{"word":"today","start":644.49,"end":644.99,"confidence":0.96533203,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.055418919771909714},{"word":"or","start":646.65,"end":646.97,"confidence":0.96240234,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03036302514374256},{"word":"tomorrow","start":646.97,"end":647.47,"confidence":0.9995117,"punctuated_word":"tomorrow?","sentiment":"neutral","sentiment_score":0.03164992853999138},{"word":"okay","start":652.49,"end":652.81,"confidence":0.91674805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06653054058551788},{"word":"today","start":652.81,"end":653.31,"confidence":0.97875977,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":0.07019896805286407},{"word":"okay","start":653.465,"end":653.78503,"confidence":0.9970703,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.07636545598506927},{"word":"then","start":653.78503,"end":654.28503,"confidence":0.76293945,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07188953459262848},{"word":"okay","start":658.185,"end":658.685,"confidence":0.7369385,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14260151982307434},{"word":"i'll","start":659.145,"end":659.645,"confidence":0.9916992,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15435990691184998},{"word":"coordinate","start":660.185,"end":660.685,"confidence":0.9375,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.147993803024292},{"word":"this","start":660.825,"end":661.065,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1662143915891647},{"word":"first","start":661.065,"end":661.385,"confidence":0.8964844,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.12925373017787933},{"word":"work","start":661.385,"end":661.705,"confidence":0.53271484,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.13250207901000977},{"word":"hours","start":661.705,"end":662.025,"confidence":0.32788086,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.09991857409477234},{"word":"department","start":662.025,"end":662.525,"confidence":0.8383789,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":0.13423576951026917},{"word":"then","start":663.385,"end":663.78503,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1613841950893402},{"word":"i'll","start":663.78503,"end":664.025,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14793628454208374},{"word":"get","start":664.025,"end":664.185,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1314614713191986},{"word":"back","start":664.185,"end":664.425,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.12211615592241289},{"word":"to","start":664.425,"end":664.585,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12152977287769318},{"word":"you","start":664.585,"end":664.745,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1571260690689087},{"word":"once","start":664.745,"end":665.065,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.13190597295761108},{"word":"the","start":665.065,"end":665.305,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12104128301143646},{"word":"upgrade","start":665.305,"end":665.78503,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.11939427256584167},{"word":"has","start":665.78503,"end":666.025,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1051073670387268},{"word":"been","start":666.025,"end":666.185,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.12790018320083618},{"word":"done","start":666.185,"end":666.685,"confidence":1.0,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.08622200787067413},{"word":"okay","start":668.37286,"end":668.61285,"confidence":0.7944336,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.10673440247774124},{"word":"then","start":668.61285,"end":669.0129,"confidence":0.7171631,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.13174088299274445},{"word":"i'll","start":669.0129,"end":669.17285,"confidence":0.9836426,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1494472622871399},{"word":"give","start":669.17285,"end":669.41284,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1344238817691803},{"word":"you","start":669.41284,"end":669.49286,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14996828138828278},{"word":"a","start":669.49286,"end":669.6529,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12551212310791016},{"word":"callback","start":669.6529,"end":669.9729,"confidence":0.99121094,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.11873792111873628},{"word":"again","start":669.9729,"end":670.4729,"confidence":0.9980469,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.11751404404640198},{"word":"thank","start":671.9729,"end":672.2129,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8257580995559692},{"word":"you","start":672.2129,"end":672.61285,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7735508680343628},{"word":"bye","start":672.61285,"end":673.11285,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4698374271392822}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from Ertol tech support. Yeah.\n\nAm I speaking with Shuangsha? Yeah. It was noted here that you're asking for an upgrade regarding your Internet service. Yeah. Just wanted to ask when do you want us to active sorry, upgrade the service?\n\nDo you have a effective date for it? Mhmm. Yeah. May I know the reason for the upgrade? Mhmm.\n\nMhmm. Okay. I see. May I know the reason for the upgrade? Is your Internet speed slow?\n\nMhmm. Mhmm. May I know how many of you are using the Internet? Two people already. That's for a regular use?\n\nOkay. Okay. Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100. You for the standard? Standard fee.\n\n100 MBPS. Mhmm. But mhmm. Let me just check. Okay.\n\nI see. Actually, the discount period has ended since you already utilized the discount for three months. We're just giving the discount for a new customer, like, new activation only, not for existing customer. Yeah. The discount is only for three months.\n\nYeah. But so since the discount has been ended because you've been given a discount for May 1 up until July 31. Yeah. That's already three months, so we cannot give you a discount anymore. Yeah.\n\nIf ever For your contract, it's twenty four month contract. So this will end yeah. This will end on you started March 24. This will end on 03/24/2028. You may make it shorter?\n\nLet me check here. Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45. If you want it yeah. You can see you can also see this on our website. But for the discount, we can no longer give it since you already used the 15% discount for three months.\n\nBut we can make the contract shorter. Yes. That's already been used. You've been given a discount for the month of May up until July. Let me just check the cancellation fee.\n\nDid you are you been given a free router or you're using the wrong one. Yeah. Let me just check the cancellation fee. Is it okay if I put you on hold? You mean the plans available?\n\nLet me just check here. For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service. Yeah. That Yeah. You can upgrade today.\n\nMay I know the plan that you want us to upgrade? Is it the standard or a Linham standard or Linham fast? Linham Standard is $79.95, while the Linham Fast is $89.95 per month. 79.95 and 89.95. You mean your current plan?\n\nYour current plan is Lindham Basic, which is $69.95 per month. Yep. I think you're on the wrong website. Can you click networks above the website? Then Linham Networks.\n\nYeah. Yeah. Linham. Lindham First. Mhmm.\n\nWe can try the standard first. And if it's still slow, we can upgrade to 100. Oh, okay. So we're going to the Lindenhofast, NBN 100. Unfortunately, no.\n\nWe don't have a discount anymore for this. Yeah. So just continue with the contract, the twenty four month. Or do you want to change the contract? That's it.\n\nYeah. It's contract in twenty four months. No. We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router for it for the upgrade to take effect on your end. So do you want us to upgrade this today or tomorrow?\n\nOkay. Today. Okay then. Okay. I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done.\n\nOkay then. I'll give you a callback again. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.13173775374889374},{"text":"Hello.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.1623026430606842},{"text":"Good afternoon.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3912300169467926},{"text":"This is Maureen from Ertol tech support.","start":5.92,"end":8.9,"sentiment":"neutral","sentiment_score":0.18782338819333486},{"text":"Yeah.","start":9.2,"end":9.36,"sentiment":"neutral","sentiment_score":0.05941850692033768}],"sentiment":"neutral","sentiment_score":0.20422355458140373,"num_words":12,"start":4.08,"end":9.36},{"sentences":[{"text":"Am I speaking with Shuangsha?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.04200140088796615},{"text":"Yeah.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":0.06218572705984115},{"text":"It was noted here that you're asking for an upgrade regarding your Internet service.","start":14.16,"end":19.725,"sentiment":"neutral","sentiment_score":0.044152661226689816},{"text":"Yeah.","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":0.02190414071083069},{"text":"Just wanted to ask when do you want us to active sorry, upgrade the service?","start":21.385,"end":28.445,"sentiment":"neutral","sentiment_score":0.01724219135940075}],"sentiment":"neutral","sentiment_score":0.03252408332708809,"num_words":36,"start":9.36,"end":28.445},{"sentences":[{"text":"Do you have a effective date for it?","start":29.119999,"end":31.38,"sentiment":"neutral","sentiment_score":0.0077531186398118734},{"text":"Mhmm.","start":35.84,"end":36.34,"sentiment":"neutral","sentiment_score":0.023965777829289436},{"text":"Yeah.","start":36.8,"end":37.04,"sentiment":"neutral","sentiment_score":0.02722450904548168},{"text":"May I know the reason for the upgrade?","start":37.04,"end":38.82,"sentiment":"neutral","sentiment_score":0.020345934201031923},{"text":"Mhmm.","start":57.12,"end":57.62,"sentiment":"neutral","sentiment_score":-0.006441956385970116}],"sentiment":"neutral","sentiment_score":0.01418635543239744,"num_words":19,"start":29.119999,"end":57.62},{"sentences":[{"text":"Mhmm.","start":66.479996,"end":66.979996,"sentiment":"neutral","sentiment_score":0.010463440790772438},{"text":"Okay.","start":67.44,"end":67.759995,"sentiment":"neutral","sentiment_score":-0.00251678004860878},{"text":"I see.","start":67.759995,"end":68.42,"sentiment":"neutral","sentiment_score":-0.023674081079661846},{"text":"May I know the reason for the upgrade?","start":68.64,"end":71.625,"sentiment":"neutral","sentiment_score":-0.04340071976184845},{"text":"Is your Internet speed slow?","start":71.925,"end":73.705,"sentiment":"neutral","sentiment_score":-0.19828564524650574}],"sentiment":"neutral","sentiment_score":-0.08106091092614566,"num_words":17,"start":66.479996,"end":73.705},{"sentences":[{"text":"Mhmm.","start":82.005,"end":82.5,"sentiment":"neutral","sentiment_score":-0.15140387415885925},{"text":"Mhmm.","start":92.26,"end":92.76,"sentiment":"neutral","sentiment_score":-0.046662770211696625},{"text":"May I know how many of you are using the Internet?","start":93.38,"end":96.36,"sentiment":"neutral","sentiment_score":-0.030157239938324146},{"text":"Two people already.","start":99.784996,"end":100.924995,"sentiment":"neutral","sentiment_score":-0.027034473915894825},{"text":"That's for a regular use?","start":105.145,"end":107.005,"sentiment":"neutral","sentiment_score":-0.04107979387044906}],"sentiment":"neutral","sentiment_score":-0.03887136546628816,"num_words":21,"start":82.005,"end":107.005},{"sentences":[{"text":"Okay.","start":115.28,"end":115.78,"sentiment":"neutral","sentiment_score":-0.015799380838871002},{"text":"Okay.","start":115.92,"end":116.42,"sentiment":"neutral","sentiment_score":-0.011639850214123726},{"text":"Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100.","start":117.12,"end":133.435,"sentiment":"neutral","sentiment_score":-0.054334542196657926},{"text":"You for the standard?","start":144.37,"end":145.82999,"sentiment":"neutral","sentiment_score":-0.08103149384260178},{"text":"Standard fee.","start":147.48999,"end":148.47,"sentiment":"neutral","sentiment_score":0.06668652687221766}],"sentiment":"neutral","sentiment_score":-0.049414447085423904,"num_words":44,"start":115.28,"end":148.47},{"sentences":[{"text":"100 MBPS.","start":152.745,"end":154.125,"sentiment":"neutral","sentiment_score":0.1603584960103035},{"text":"Mhmm.","start":165.43001,"end":165.93001,"sentiment":"neutral","sentiment_score":0.008789841085672379},{"text":"But mhmm.","start":167.43001,"end":168.89,"sentiment":"neutral","sentiment_score":-0.011637179646641016},{"text":"Let me just check.","start":169.43001,"end":170.89,"sentiment":"neutral","sentiment_score":-0.006967313354834914},{"text":"Okay.","start":185.885,"end":186.125,"sentiment":"neutral","sentiment_score":0.0053942035883665085}],"sentiment":"neutral","sentiment_score":0.028375742398202418,"num_words":10,"start":152.745,"end":186.125},{"sentences":[{"text":"I see.","start":186.125,"end":186.865,"sentiment":"neutral","sentiment_score":0.005673220846801996},{"text":"Actually, the discount period has ended since you already utilized the discount for three months.","start":187.885,"end":196.34,"sentiment":"neutral","sentiment_score":-0.12092225352923075},{"text":"We're just giving the discount for a new customer, like, new activation only, not for existing customer.","start":198.23999,"end":215.445,"sentiment":"neutral","sentiment_score":0.018359026707270566},{"text":"Yeah.","start":215.66501,"end":216.16501,"sentiment":"neutral","sentiment_score":-0.06460084021091461},{"text":"The discount is only for three months.","start":216.225,"end":218.32501,"sentiment":"neutral","sentiment_score":-0.09009842095630509}],"sentiment":"neutral","sentiment_score":-0.052039849860150186,"num_words":42,"start":186.125,"end":218.32501},{"sentences":[{"text":"Yeah.","start":221.04001,"end":221.54001,"sentiment":"neutral","sentiment_score":-0.07506738603115082},{"text":"But so since the discount has been ended because you've been given a discount for May 1 up until July 31.","start":221.84,"end":233.14001,"sentiment":"neutral","sentiment_score":-0.13499178418091365},{"text":"Yeah.","start":234.64,"end":235.04001,"sentiment":"neutral","sentiment_score":-0.2435126155614853},{"text":"That's already three months, so we cannot give you a discount anymore.","start":235.04001,"end":240.715,"sentiment":"negative","sentiment_score":-0.39572743078072864},{"text":"Yeah.","start":243.97499,"end":244.47499,"sentiment":"neutral","sentiment_score":-0.07688990235328674}],"sentiment":"neutral","sentiment_score":-0.2216396261420515,"num_words":36,"start":221.04001,"end":244.47499},{"sentences":[{"text":"If ever For your contract, it's twenty four month contract.","start":244.935,"end":256.15,"sentiment":"neutral","sentiment_score":-0.06716583147644997},{"text":"So this will end yeah.","start":259.33,"end":261.99,"sentiment":"neutral","sentiment_score":-0.09057636857032776},{"text":"This will end on you started March 24.","start":263.09,"end":266.70996,"sentiment":"neutral","sentiment_score":-0.09601397812366486},{"text":"This will end on 03/24/2028.","start":267.485,"end":271.745,"sentiment":"neutral","sentiment_score":-0.12415155321359635},{"text":"You may make it shorter?","start":283.06,"end":284.36,"sentiment":"neutral","sentiment_score":-0.09561628848314285}],"sentiment":"neutral","sentiment_score":-0.09065124821482283,"num_words":33,"start":244.935,"end":284.36},{"sentences":[{"text":"Let me check here.","start":288.18,"end":290.12,"sentiment":"neutral","sentiment_score":-0.0012166909873485565},{"text":"Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45.","start":294.02,"end":305.415,"sentiment":"neutral","sentiment_score":-0.028745899721980096},{"text":"If you want it yeah.","start":309.555,"end":312.615,"sentiment":"neutral","sentiment_score":0.01130538061261177},{"text":"You can see you can also see this on our website.","start":313.075,"end":316.28,"sentiment":"neutral","sentiment_score":0.036407096311450005},{"text":"But for the discount, we can no longer give it since you already used the 15% discount for three months.","start":320.9,"end":332.07498,"sentiment":"neutral","sentiment_score":-0.12496281284838914}],"sentiment":"neutral","sentiment_score":-0.0437006008811295,"num_words":60,"start":288.18,"end":332.07498},{"sentences":[{"text":"But we can make the contract shorter.","start":332.85498,"end":335.595,"sentiment":"neutral","sentiment_score":-0.12696978875568934},{"text":"Yes.","start":354.51,"end":355.01,"sentiment":"neutral","sentiment_score":0.06510689854621887},{"text":"That's already been used.","start":356.19,"end":357.825,"sentiment":"neutral","sentiment_score":0.028716503642499447},{"text":"You've been given a discount for the month of May up until July.","start":359.185,"end":364.24503,"sentiment":"neutral","sentiment_score":0.2654241312008638},{"text":"Let me just check the cancellation fee.","start":375.52,"end":378.58,"sentiment":"neutral","sentiment_score":-0.09573460796049663}],"sentiment":"neutral","sentiment_score":0.06473612005356699,"num_words":32,"start":332.85498,"end":378.58},{"sentences":[{"text":"Did you are you been given a free router or you're using the wrong one.","start":380.16,"end":387.795,"sentiment":"neutral","sentiment_score":-0.13042257154981296},{"text":"Yeah.","start":398.19,"end":398.69,"sentiment":"neutral","sentiment_score":0.05855097621679306},{"text":"Let me just check the cancellation fee.","start":399.23,"end":403.15002,"sentiment":"neutral","sentiment_score":0.055887650698423386},{"text":"Is it okay if I put you on hold?","start":403.15002,"end":404.93002,"sentiment":"neutral","sentiment_score":0.043172398375140295},{"text":"You mean the plans available?","start":415.21503,"end":418.11502,"sentiment":"neutral","sentiment_score":0.005997181683778763}],"sentiment":"neutral","sentiment_score":-0.029406393198548136,"num_words":37,"start":380.16,"end":418.11502},{"sentences":[{"text":"Let me just check here.","start":429.73,"end":431.19,"sentiment":"neutral","sentiment_score":0.0366182878613472},{"text":"For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service.","start":431.49,"end":448.165,"sentiment":"neutral","sentiment_score":0.0029849429968102224},{"text":"Yeah.","start":451.425,"end":451.925,"sentiment":"neutral","sentiment_score":0.0711379200220108},{"text":"That Yeah.","start":452.225,"end":457.99002,"sentiment":"neutral","sentiment_score":0.11749494075775146},{"text":"You can upgrade today.","start":458.29,"end":459.59003,"sentiment":"neutral","sentiment_score":0.1605987474322319}],"sentiment":"neutral","sentiment_score":0.029711648231235947,"num_words":41,"start":429.73,"end":459.59003},{"sentences":[{"text":"May I know the plan that you want us to upgrade?","start":460.53,"end":463.43002,"sentiment":"neutral","sentiment_score":0.10368387536569075},{"text":"Is it the standard or a Linham standard or Linham fast?","start":463.65002,"end":468.47,"sentiment":"neutral","sentiment_score":0.03936593573201786},{"text":"Linham Standard is $79.95, while the Linham Fast is $89.95 per month.","start":468.91498,"end":479.57498,"sentiment":"neutral","sentiment_score":0.0430818268408378},{"text":"79.95 and 89.95.","start":487.49,"end":492.63,"sentiment":"neutral","sentiment_score":0.0907112571100394},{"text":"You mean your current plan?","start":505.055,"end":506.51498,"sentiment":"neutral","sentiment_score":-0.021353301033377646}],"sentiment":"neutral","sentiment_score":0.05371183596019234,"num_words":42,"start":460.53,"end":506.51498},{"sentences":[{"text":"Your current plan is Lindham Basic, which is $69.95 per month.","start":508.15,"end":516.01,"sentiment":"neutral","sentiment_score":-0.0047617867927659645},{"text":"Yep.","start":520.07,"end":520.57,"sentiment":"neutral","sentiment_score":-0.020959142595529556},{"text":"I think you're on the wrong website.","start":525.555,"end":527.895,"sentiment":"negative","sentiment_score":-0.47436376554625376},{"text":"Can you click networks above the website?","start":529.155,"end":532.935,"sentiment":"neutral","sentiment_score":-0.12683350912162236},{"text":"Then Linham Networks.","start":534.03503,"end":535.495,"sentiment":"neutral","sentiment_score":0.017391786600152653}],"sentiment":"neutral","sentiment_score":-0.14584635724795275,"num_words":29,"start":508.15,"end":535.495},{"sentences":[{"text":"Yeah.","start":538.19,"end":538.69,"sentiment":"neutral","sentiment_score":0.01840478926897049},{"text":"Yeah.","start":539.63,"end":540.03,"sentiment":"neutral","sentiment_score":0.03219837695360184},{"text":"Linham.","start":540.03,"end":540.53,"sentiment":"neutral","sentiment_score":0.02535560354590416},{"text":"Lindham First.","start":557.40497,"end":558.625,"sentiment":"neutral","sentiment_score":0.03204202372580767},{"text":"Mhmm.","start":567.12,"end":567.62,"sentiment":"neutral","sentiment_score":0.013824133202433586}],"sentiment":"neutral","sentiment_score":0.025644491737087566,"num_words":6,"start":538.19,"end":567.62},{"sentences":[{"text":"We can try the standard first.","start":570.88,"end":573.38,"sentiment":"neutral","sentiment_score":0.04987883133192857},{"text":"And if it's still slow, we can upgrade to 100.","start":573.855,"end":577.475,"sentiment":"neutral","sentiment_score":-0.04144941214472055},{"text":"Oh, okay.","start":582.815,"end":583.475,"sentiment":"neutral","sentiment_score":0.0268403897061944},{"text":"So we're going to the Lindenhofast, NBN 100.","start":583.535,"end":587.315,"sentiment":"neutral","sentiment_score":0.026809697737917304},{"text":"Unfortunately, no.","start":592.2,"end":593.39996,"sentiment":"negative","sentiment_score":-0.43055738508701324}],"sentiment":"neutral","sentiment_score":-0.02529205508264048,"num_words":28,"start":570.88,"end":593.39996},{"sentences":[{"text":"We don't have a discount anymore for this.","start":593.39996,"end":596.06,"sentiment":"negative","sentiment_score":-0.37866536900401115},{"text":"Yeah.","start":604.945,"end":605.445,"sentiment":"neutral","sentiment_score":0.004847116768360138},{"text":"So just continue with the contract, the twenty four month.","start":605.505,"end":609.525,"sentiment":"neutral","sentiment_score":-0.002352635283023119},{"text":"Or do you want to change the contract?","start":609.74506,"end":611.68506,"sentiment":"neutral","sentiment_score":-0.022263296181336045},{"text":"That's it.","start":613.265,"end":614.005,"sentiment":"neutral","sentiment_score":-0.09854012727737427}],"sentiment":"neutral","sentiment_score":-0.11804099352066887,"num_words":29,"start":593.39996,"end":614.005},{"sentences":[{"text":"Yeah.","start":616.385,"end":616.885,"sentiment":"neutral","sentiment_score":0.05951884761452675},{"text":"It's contract in twenty four months.","start":617.29004,"end":619.63,"sentiment":"neutral","sentiment_score":0.02348047588020563},{"text":"No.","start":622.01,"end":622.51,"sentiment":"neutral","sentiment_score":-0.05924827605485916},{"text":"We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router for it for the upgrade to take effect on your end.","start":622.97003,"end":639.24506,"sentiment":"neutral","sentiment_score":0.010786314127280525},{"text":"So do you want us to upgrade this today or tomorrow?","start":641.61,"end":647.47,"sentiment":"neutral","sentiment_score":0.04668356664478779}],"sentiment":"neutral","sentiment_score":0.018676361346846086,"num_words":57,"start":616.385,"end":647.47},{"sentences":[{"text":"Okay.","start":652.49,"end":652.81,"sentiment":"neutral","sentiment_score":0.06653054058551788},{"text":"Today.","start":652.81,"end":653.31,"sentiment":"neutral","sentiment_score":0.07019896805286407},{"text":"Okay then.","start":653.465,"end":654.28503,"sentiment":"neutral","sentiment_score":0.07412749528884888},{"text":"Okay.","start":658.185,"end":658.685,"sentiment":"neutral","sentiment_score":0.14260151982307434},{"text":"I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done.","start":659.145,"end":666.685,"sentiment":"neutral","sentiment_score":0.1314528047254211}],"sentiment":"neutral","sentiment_score":0.12188288786758979,"num_words":24,"start":652.49,"end":666.685},{"sentences":[{"text":"Okay then.","start":668.37286,"end":669.0129,"sentiment":"neutral","sentiment_score":0.11923764273524284},{"text":"I'll give you a callback again.","start":669.0129,"end":670.4729,"sentiment":"neutral","sentiment_score":0.13260058561960855},{"text":"Thank you.","start":671.9729,"end":672.61285,"sentiment":"positive","sentiment_score":0.799654483795166},{"text":"Bye.","start":672.61285,"end":673.11285,"sentiment":"positive","sentiment_score":0.4698374271392822}],"sentiment":"neutral","sentiment_score":0.2821113812652501,"num_words":11,"start":668.37286,"end":673.11285}]}}]},{"alternatives":[{"transcript":"Hello. This is Rose speaking. Yes. Hi. Yep. Yes. This is Rose. If you can, you can upgrade today or tomorrow. Yeah. If you would like yeah. If you can. If if you can, you can upgrade today today or tomorrow. Yeah. So if not, maybe I can pay I can pay this month and upgrade next month. Yes. But prefer can upgrade today. Mhmm. Yeah. Yeah. Because my mom visits have a trip here, so we have two people already now. So when I playing a game or is see some video is quite full. Two people and maybe three devices. Divest the devices. And we yeah. Yeah. The regular used, but I'm playing the game. So I need to more faster. 100, but last people said they can do you $89. Is that after discount? Yeah. No. No. And I think the $100 was the fast I think the fast one. Yeah. Yeah. So this one, do you have because I see all the apps that have 15% discounts. Yeah. So coming yeah. Because the last I only used the last it three months four months. How about my contract? Is this twelve month contract or six? It's too long time. How about if we can change the contract? Yeah. Double check the Okay. Yeah. Because the website now, the voucher plus 15 percent off for first six months. But for my now contract, it's twenty four months, just a three months discount. So this one is yeah. How many how much if I break the contract I need to pay? How much I need to pay? If I can't get any good price, I will change to another company. So I will make the plan. Could you please give me the plan to to my email? Yeah. Yeah. The upgrade or and cancel cancel plan. Okay. So upgrade so can I can I upgrade today, or I need you waiting for the next month? $89.95 dollar and $99.95 dollars. Right? Oh, thank you. $8,989.95. So this one which plan I use for this one? 89? Yeah. Yeah. Yeah. Is that a fat? One oh, okay. Let me double check. I've is that a Superboost? No. Oh, yeah. Networks in mhmm. Lincoln. Networking. I understand that. So the $89 is $89.95 for Lindenhurst. Okay. Maybe this one. I think just to go through the first one. Mhmm. Yes. Lindham first. So any discount? Yeah. So how about the contract? Is that continue the contract for upgrade, or I need to get the new contract? Mhmm. No. No. That that's all good. Yes. To continue the contract, that's fine. So so any new any new router I need to change? Mhmm. Mhmm. Okay. Yep. Maybe maybe today. Oh, okay. Maybe start maybe start tomorrow. That's fine. Yeah. Okay. Mhmm. Okay. Okay. Thank you. Bye.","confidence":0.9760742,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.90893555,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04447655379772186},{"word":"this","start":2.08,"end":2.32,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05060482025146485},{"word":"is","start":2.32,"end":2.3999999,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05182291194796562},{"word":"rose","start":2.3999999,"end":2.72,"confidence":0.14086914,"punctuated_word":"Rose","sentiment":"neutral","sentiment_score":0.06779974699020386},{"word":"speaking","start":2.72,"end":3.22,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.06292958557605743},{"word":"yes","start":7.6,"end":8.0,"confidence":0.71899414,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.18390345573425293},{"word":"hi","start":8.0,"end":8.5,"confidence":0.9765625,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11963875591754912},{"word":"yep","start":11.12,"end":11.5199995,"confidence":0.79833984,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06815038621425629},{"word":"yes","start":11.5199995,"end":12.0,"confidence":0.9572754,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1028994917869568},{"word":"this","start":12.0,"end":12.24,"confidence":0.9790039,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09598463773727416},{"word":"is","start":12.24,"end":12.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09092753380537032},{"word":"rose","start":12.48,"end":12.98,"confidence":0.9206543,"punctuated_word":"Rose.","sentiment":"neutral","sentiment_score":0.11684567481279372},{"word":"if","start":30.27,"end":30.59,"confidence":0.7441406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.028673656284809113},{"word":"you","start":30.59,"end":30.83,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00554250180721283},{"word":"can","start":30.83,"end":31.23,"confidence":0.91381836,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.0164081621915102},{"word":"you","start":31.23,"end":31.47,"confidence":0.7915039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006915729492902756},{"word":"can","start":31.47,"end":31.97,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.028919100761413578},{"word":"upgrade","start":32.19,"end":32.67,"confidence":0.9770508,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.042159851640462875},{"word":"today","start":32.67,"end":33.15,"confidence":0.9941406,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.05223836377263069},{"word":"or","start":33.15,"end":33.39,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05140591412782669},{"word":"tomorrow","start":33.39,"end":33.89,"confidence":0.9807129,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.03716595470905304},{"word":"yeah","start":40.19,"end":40.69,"confidence":0.9345703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06818538904190063},{"word":"if","start":42.414997,"end":42.655,"confidence":0.9921875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.08252820372581482},{"word":"you","start":42.655,"end":42.975,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06426853686571121},{"word":"would","start":42.975,"end":43.135,"confidence":0.38354492,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08769743889570236},{"word":"like","start":43.135,"end":43.295,"confidence":0.8354492,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09266173839569092},{"word":"yeah","start":43.454998,"end":43.774998,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.16249775886535645},{"word":"if","start":43.774998,"end":44.015,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.20464131236076355},{"word":"you","start":44.015,"end":44.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15257573127746582},{"word":"can","start":44.175,"end":44.655,"confidence":0.7426758,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.17061284184455872},{"word":"if","start":44.655,"end":44.975,"confidence":0.9790039,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.17033332586288452},{"word":"if","start":44.975,"end":45.295,"confidence":0.87158203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.19176384806632996},{"word":"you","start":45.295,"end":45.454998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16978980600833893},{"word":"can","start":45.454998,"end":45.855,"confidence":0.94628906,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.19894561171531677},{"word":"you","start":45.855,"end":46.094997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1961430013179779},{"word":"can","start":46.094997,"end":46.335,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17712979018688202},{"word":"upgrade","start":46.335,"end":46.735,"confidence":0.9951172,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.15303297340869904},{"word":"today","start":46.735,"end":47.235,"confidence":0.67333984,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.20141811668872833},{"word":"today","start":47.695,"end":48.195,"confidence":0.74658203,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.2096015512943268},{"word":"or","start":48.734997,"end":49.055,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2014432996511459},{"word":"tomorrow","start":49.055,"end":49.555,"confidence":0.9980469,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.1421353965997696},{"word":"yeah","start":49.934998,"end":50.434998,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05983612686395645},{"word":"so","start":51.295,"end":51.695,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02688749134540558},{"word":"if","start":51.695,"end":51.934998,"confidence":0.97998047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004900671541690826},{"word":"not","start":51.934998,"end":52.434998,"confidence":0.9951172,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.025746718049049377},{"word":"maybe","start":53.614998,"end":54.114998,"confidence":0.7915039,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.004911556839942932},{"word":"i","start":54.175,"end":54.254997,"confidence":0.9326172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021644748747348785},{"word":"can","start":54.254997,"end":54.495,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00027000904083251953},{"word":"pay","start":54.495,"end":54.995,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.013521410524845123},{"word":"i","start":56.66,"end":56.82,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019049108028411865},{"word":"can","start":56.82,"end":57.059998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.006262972950935364},{"word":"pay","start":57.059998,"end":57.379997,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.0027952492237091064},{"word":"this","start":57.379997,"end":57.879997,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01487673446536064},{"word":"month","start":58.18,"end":58.68,"confidence":0.98828125,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.0010504834353923798},{"word":"and","start":59.219997,"end":59.62,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004851058125495911},{"word":"upgrade","start":59.62,"end":60.12,"confidence":0.9921875,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.038489941507577896},{"word":"next","start":60.18,"end":60.5,"confidence":0.99316406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.00978776067495346},{"word":"month","start":60.5,"end":61.0,"confidence":0.8984375,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.014663301408290865},{"word":"yes","start":61.3,"end":61.8,"confidence":0.78759766,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06977086514234543},{"word":"but","start":61.94,"end":62.44,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04361671954393387},{"word":"prefer","start":62.899998,"end":63.399998,"confidence":0.97802734,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":0.08167426288127899},{"word":"can","start":64.58,"end":64.82,"confidence":0.97265625,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10486771911382677},{"word":"upgrade","start":64.82,"end":65.299995,"confidence":0.9838867,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.11069495975971222},{"word":"today","start":65.299995,"end":65.799995,"confidence":0.9885254,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.09530464559793472},{"word":"mhmm","start":69.075,"end":69.575,"confidence":0.90405273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03057983890175819},{"word":"yeah","start":75.075,"end":75.395,"confidence":0.9580078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16222818195819855},{"word":"yeah","start":75.395,"end":75.875,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.18492482602596283},{"word":"because","start":75.875,"end":76.375,"confidence":0.9970703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.26126629114151},{"word":"my","start":77.715,"end":78.034996,"confidence":0.88183594,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2695556581020355},{"word":"mom","start":78.034996,"end":78.435,"confidence":0.9980469,"punctuated_word":"mom","sentiment":"neutral","sentiment_score":-0.24644507467746735},{"word":"visits","start":78.435,"end":78.935,"confidence":0.98535156,"punctuated_word":"visits","sentiment":"neutral","sentiment_score":-0.17575471103191376},{"word":"have","start":79.475,"end":79.715,"confidence":0.94140625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.21282711625099185},{"word":"a","start":79.715,"end":79.875,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2437007427215576},{"word":"trip","start":79.875,"end":80.195,"confidence":0.9980469,"punctuated_word":"trip","sentiment":"neutral","sentiment_score":-0.18689242005348208},{"word":"here","start":80.195,"end":80.515,"confidence":0.83251953,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.19429804384708405},{"word":"so","start":80.515,"end":81.015,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17879195511341095},{"word":"we","start":81.68,"end":82.16,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18787452578544617},{"word":"have","start":82.16,"end":82.4,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.23603834211826324},{"word":"two","start":82.4,"end":82.64,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.20414742827415464},{"word":"people","start":82.64,"end":83.14,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.20285548269748688},{"word":"already","start":83.36,"end":83.86,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.29104891419410706},{"word":"now","start":83.92,"end":84.24,"confidence":0.9921875,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2774263620376587},{"word":"so","start":84.24,"end":84.74,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2589007616043091},{"word":"when","start":86.08,"end":86.32,"confidence":0.9038086,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.32770413160324097},{"word":"i","start":86.32,"end":86.56,"confidence":0.9536133,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3363083600997925},{"word":"playing","start":86.56,"end":86.96,"confidence":0.37353516,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":-0.2905609905719757},{"word":"a","start":86.96,"end":87.12,"confidence":0.90283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32047784328460693},{"word":"game","start":87.12,"end":87.44,"confidence":1.0,"punctuated_word":"game","sentiment":"neutral","sentiment_score":-0.31978511810302734},{"word":"or","start":87.44,"end":87.94,"confidence":0.78564453,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.35273459553718567},{"word":"is","start":88.32,"end":88.4,"confidence":0.6191406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.32765448093414307},{"word":"see","start":88.56,"end":88.8,"confidence":0.28442383,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.32036036252975464},{"word":"some","start":88.8,"end":89.04,"confidence":0.5961914,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.42316293716430664},{"word":"video","start":89.04,"end":89.54,"confidence":0.9873047,"punctuated_word":"video","sentiment":"negative","sentiment_score":-0.3586791157722473},{"word":"is","start":89.6,"end":90.1,"confidence":0.8613281,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.49624454975128174},{"word":"quite","start":90.32,"end":90.72,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.4230494797229767},{"word":"full","start":90.72,"end":91.22,"confidence":0.7171631,"punctuated_word":"full.","sentiment":"negative","sentiment_score":-0.3670409917831421},{"word":"two","start":97.244995,"end":97.565,"confidence":0.80126953,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.018062090501189232},{"word":"people","start":97.565,"end":98.065,"confidence":0.99902344,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.011947397142648695},{"word":"and","start":99.005,"end":99.505,"confidence":0.70654297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01804586686193943},{"word":"maybe","start":99.885,"end":100.385,"confidence":0.99316406,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.033525802195072174},{"word":"three","start":100.445,"end":100.945,"confidence":0.9770508,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.02460246719419956},{"word":"devices","start":101.005,"end":101.505,"confidence":0.6102295,"punctuated_word":"devices.","sentiment":"neutral","sentiment_score":-0.04049001634120941},{"word":"divest","start":101.885,"end":102.284996,"confidence":0.24700928,"punctuated_word":"Divest","sentiment":"neutral","sentiment_score":-0.05181511119008064},{"word":"the","start":102.365,"end":102.445,"confidence":0.59277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0490020215511322},{"word":"devices","start":102.445,"end":102.945,"confidence":0.7282715,"punctuated_word":"devices.","sentiment":"neutral","sentiment_score":-0.04772049188613891},{"word":"and","start":104.205,"end":104.705,"confidence":0.98535156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.025792289525270466},{"word":"we","start":105.005,"end":105.244995,"confidence":0.6352539,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01929951086640358},{"word":"yeah","start":107.325,"end":107.645,"confidence":0.9790039,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04496780410408974},{"word":"yeah","start":107.645,"end":107.965,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.058218471705913544},{"word":"the","start":107.965,"end":108.125,"confidence":0.9760742,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.11189181357622148},{"word":"regular","start":108.125,"end":108.604996,"confidence":0.9863281,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":-0.09345220029354095},{"word":"used","start":108.604996,"end":109.104996,"confidence":0.5390625,"punctuated_word":"used,","sentiment":"neutral","sentiment_score":-0.093576580286026},{"word":"but","start":109.46,"end":109.96,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09668676555156708},{"word":"i'm","start":110.259995,"end":110.34,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13750256597995758},{"word":"playing","start":110.34,"end":110.579994,"confidence":0.99609375,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":-0.11380523443222046},{"word":"the","start":110.579994,"end":110.74,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12285825610160828},{"word":"game","start":110.74,"end":111.24,"confidence":0.74487305,"punctuated_word":"game.","sentiment":"neutral","sentiment_score":-0.1294374316930771},{"word":"so","start":111.299995,"end":111.799995,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1499505341053009},{"word":"i","start":112.899994,"end":113.06,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20125529170036316},{"word":"need","start":113.06,"end":113.38,"confidence":0.96435547,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.18822486698627472},{"word":"to","start":113.38,"end":113.46,"confidence":0.4416504,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1774841845035553},{"word":"more","start":113.46,"end":113.86,"confidence":0.42236328,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1693073213100433},{"word":"faster","start":113.86,"end":114.36,"confidence":0.9848633,"punctuated_word":"faster.","sentiment":"neutral","sentiment_score":-0.1283615529537201},{"word":"100","start":134.615,"end":135.415,"confidence":0.65808105,"punctuated_word":"100,","sentiment":"neutral","sentiment_score":-0.06096905842423439},{"word":"but","start":135.415,"end":135.895,"confidence":0.99609375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05715835094451904},{"word":"last","start":135.895,"end":136.215,"confidence":0.89453125,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1087266057729721},{"word":"people","start":136.215,"end":136.715,"confidence":0.8852539,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.10269573330879211},{"word":"said","start":136.775,"end":137.175,"confidence":0.98291016,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.09822696447372437},{"word":"they","start":137.175,"end":137.335,"confidence":0.96972656,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13414418697357178},{"word":"can","start":137.335,"end":137.735,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09793267399072648},{"word":"do","start":137.735,"end":138.135,"confidence":0.97314453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12277494370937347},{"word":"you","start":138.135,"end":138.375,"confidence":0.6088867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11635754257440568},{"word":"$89","start":138.375,"end":139.515,"confidence":0.95983887,"punctuated_word":"$89.","sentiment":"neutral","sentiment_score":-0.06683257967233658},{"word":"is","start":139.92,"end":140.04,"confidence":0.83984375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.07737313956022263},{"word":"that","start":140.04,"end":140.15999,"confidence":0.6801758,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07941263914108276},{"word":"after","start":140.15999,"end":140.65999,"confidence":0.98095703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08509118109941483},{"word":"discount","start":140.71999,"end":141.21999,"confidence":0.9223633,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":-0.08537934720516205},{"word":"yeah","start":146.56,"end":147.06,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09706366062164308},{"word":"no","start":147.12,"end":147.35999,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25308459997177124},{"word":"no","start":147.35999,"end":147.59999,"confidence":0.9921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13497011363506317},{"word":"and","start":147.59999,"end":147.76,"confidence":0.46044922,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.029476184397935867},{"word":"i","start":147.76,"end":147.92,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044289566576480865},{"word":"think","start":147.92,"end":148.15999,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.044277485460042953},{"word":"the","start":148.15999,"end":148.4,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2139258086681366},{"word":"$100","start":148.4,"end":149.45999,"confidence":0.9992676,"punctuated_word":"$100","sentiment":"neutral","sentiment_score":0.31372153759002686},{"word":"was","start":150.87999,"end":151.12,"confidence":0.62597656,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.3944474160671234},{"word":"the","start":151.12,"end":151.28,"confidence":0.9658203,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.43628013134002686},{"word":"fast","start":151.28,"end":151.43999,"confidence":0.8803711,"punctuated_word":"fast","sentiment":"positive","sentiment_score":0.5312517285346985},{"word":"i","start":151.68,"end":151.76,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.44187578558921814},{"word":"think","start":151.76,"end":152.07999,"confidence":1.0,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.49197718501091},{"word":"the","start":152.07999,"end":152.23999,"confidence":0.9819336,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5312695503234863},{"word":"fast","start":152.23999,"end":152.56,"confidence":0.59814453,"punctuated_word":"fast","sentiment":"positive","sentiment_score":0.5639510154724121},{"word":"one","start":152.56,"end":153.06,"confidence":0.8222656,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.38496071100234985},{"word":"yeah","start":154.545,"end":155.045,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11402584612369536},{"word":"yeah","start":155.58499,"end":156.08499,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10407529771327972},{"word":"so","start":156.22499,"end":156.465,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0958283394575119},{"word":"this","start":156.465,"end":156.625,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12828807532787323},{"word":"one","start":156.625,"end":157.125,"confidence":0.7196045,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.1247292459011078},{"word":"do","start":158.545,"end":158.665,"confidence":0.8105469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07341981679201126},{"word":"you","start":158.665,"end":158.78499,"confidence":0.6958008,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0817684754729271},{"word":"have","start":158.78499,"end":159.28499,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08130013197660446},{"word":"because","start":160.22499,"end":160.625,"confidence":0.9970703,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08784234523773193},{"word":"i","start":160.625,"end":160.78499,"confidence":0.8510742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11453339457511902},{"word":"see","start":160.78499,"end":161.025,"confidence":0.53466797,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.11201533675193788},{"word":"all","start":161.025,"end":161.185,"confidence":0.76416016,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.10192206501960754},{"word":"the","start":161.185,"end":161.34499,"confidence":0.94189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09299957752227785},{"word":"apps","start":161.34499,"end":161.58499,"confidence":0.4580078,"punctuated_word":"apps","sentiment":"neutral","sentiment_score":0.1211894303560257},{"word":"that","start":161.58499,"end":161.745,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10865642130374908},{"word":"have","start":161.745,"end":162.245,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11355163902044296},{"word":"15%","start":162.94499,"end":163.92499,"confidence":0.9741211,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.1700195074081421},{"word":"discounts","start":163.98499,"end":164.48499,"confidence":0.69677734,"punctuated_word":"discounts.","sentiment":"neutral","sentiment_score":0.07646973431110382},{"word":"yeah","start":166.465,"end":166.94499,"confidence":0.89941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01037292368710041},{"word":"so","start":166.94499,"end":167.44499,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0010962747037410736},{"word":"coming","start":169.86,"end":170.26,"confidence":0.5366211,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.009297015145421028},{"word":"yeah","start":170.5,"end":171.0,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.004017584957182407},{"word":"because","start":208.67,"end":209.17,"confidence":0.5629883,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08926276862621307},{"word":"the","start":209.39,"end":209.47,"confidence":0.6953125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13868512213230133},{"word":"last","start":209.47,"end":209.70999,"confidence":0.9951172,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10006310045719148},{"word":"i","start":209.95,"end":210.11,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12284954637289049},{"word":"only","start":210.11,"end":210.43,"confidence":0.9951172,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.11517003923654556},{"word":"used","start":210.43,"end":210.75,"confidence":0.5576172,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.08551028370857239},{"word":"the","start":210.75,"end":210.90999,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10833510756492616},{"word":"last","start":210.90999,"end":211.40999,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1100274920463562},{"word":"it","start":212.785,"end":212.905,"confidence":0.6176758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06376056373119354},{"word":"three","start":212.905,"end":213.025,"confidence":0.5722656,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.089634008705616},{"word":"months","start":213.025,"end":213.525,"confidence":0.97314453,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.05983367934823036},{"word":"four","start":214.145,"end":214.385,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.08172641694545746},{"word":"months","start":214.385,"end":214.885,"confidence":0.9812012,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.06983046233654022},{"word":"how","start":245.375,"end":245.535,"confidence":0.5498047,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0659332349896431},{"word":"about","start":245.535,"end":246.015,"confidence":0.9941406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.06279397010803223},{"word":"my","start":246.015,"end":246.255,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07395055145025253},{"word":"contract","start":246.255,"end":246.755,"confidence":0.98706055,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.05144352838397026},{"word":"is","start":246.975,"end":247.215,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03370198234915733},{"word":"this","start":247.215,"end":247.715,"confidence":0.6347656,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.042133744806051254},{"word":"twelve","start":248.335,"end":248.735,"confidence":0.98828125,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.04500225558876991},{"word":"month","start":248.735,"end":249.135,"confidence":0.8017578,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.039522286504507065},{"word":"contract","start":249.135,"end":249.635,"confidence":0.9970703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.03733772039413452},{"word":"or","start":250.655,"end":250.895,"confidence":0.6660156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03272944688796997},{"word":"six","start":250.895,"end":251.395,"confidence":0.6887207,"punctuated_word":"six?","sentiment":"neutral","sentiment_score":-0.03891216963529587},{"word":"it's","start":273.115,"end":273.51498,"confidence":0.98999023,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3527396321296692},{"word":"too","start":273.51498,"end":273.835,"confidence":0.98291016,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.42079511284828186},{"word":"long","start":273.835,"end":274.315,"confidence":0.984375,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.289385586977005},{"word":"time","start":274.315,"end":274.815,"confidence":0.9880371,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.31220296025276184},{"word":"how","start":276.79498,"end":277.03497,"confidence":0.93115234,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.14882530272006989},{"word":"about","start":277.03497,"end":277.53497,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.15103581547737122},{"word":"if","start":277.595,"end":277.835,"confidence":0.94970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14235544204711914},{"word":"we","start":277.835,"end":277.995,"confidence":0.56689453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13937154412269592},{"word":"can","start":277.995,"end":278.495,"confidence":0.9760742,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.16060464084148407},{"word":"change","start":279.19498,"end":279.51498,"confidence":0.9863281,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.14935681223869324},{"word":"the","start":279.51498,"end":279.75497,"confidence":0.92089844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15349328517913818},{"word":"contract","start":279.75497,"end":280.25497,"confidence":0.9946289,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.10195861011743546},{"word":"yeah","start":285.38,"end":285.88,"confidence":0.845459,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021847719326615337},{"word":"double","start":309.69,"end":310.01,"confidence":0.6430664,"punctuated_word":"Double","sentiment":"neutral","sentiment_score":-0.003165915608406067},{"word":"check","start":310.01,"end":310.41,"confidence":0.79052734,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03304857388138771},{"word":"the","start":310.41,"end":310.91,"confidence":0.6230469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0017993971705436709},{"word":"okay","start":337.14,"end":337.22,"confidence":0.81274414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.050115104764699936},{"word":"yeah","start":337.22,"end":337.62,"confidence":0.9819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06986299157142639},{"word":"because","start":337.62,"end":338.12,"confidence":0.72558594,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.064215287566185},{"word":"the","start":338.18002,"end":338.26,"confidence":0.59375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08719615638256073},{"word":"website","start":338.26,"end":338.76,"confidence":0.8774414,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.10864286124706268},{"word":"now","start":338.82,"end":339.14,"confidence":0.6113281,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.1194167360663414},{"word":"the","start":339.14,"end":339.30002,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13857363164424896},{"word":"voucher","start":339.30002,"end":339.80002,"confidence":0.4267578,"punctuated_word":"voucher","sentiment":"neutral","sentiment_score":0.128035306930542},{"word":"plus","start":339.94,"end":340.44,"confidence":0.89501953,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.13997109234333038},{"word":"15","start":341.46002,"end":341.94,"confidence":0.7680664,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.2313923537731171},{"word":"percent","start":341.94,"end":342.42,"confidence":1.0,"punctuated_word":"percent","sentiment":"neutral","sentiment_score":0.2016511857509613},{"word":"off","start":342.42,"end":342.92,"confidence":0.96875,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.21148070693016052},{"word":"for","start":342.98,"end":343.48,"confidence":0.98095703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12292073667049408},{"word":"first","start":344.1,"end":344.6,"confidence":0.86035156,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.08605413138866425},{"word":"six","start":344.66,"end":344.98,"confidence":0.5527344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.12548348307609558},{"word":"months","start":344.98,"end":345.48,"confidence":0.76171875,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.10884258151054382},{"word":"but","start":345.78,"end":346.1,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.053168512880802155},{"word":"for","start":346.1,"end":346.42,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.010250814259052277},{"word":"my","start":346.42,"end":346.92,"confidence":0.9375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.010818861424922945},{"word":"now","start":347.62,"end":347.94,"confidence":0.5234375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.002145439386367798},{"word":"contract","start":347.94,"end":348.34,"confidence":0.8261719,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.01309322938323021},{"word":"it's","start":348.34,"end":348.66,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03937454894185066},{"word":"twenty","start":348.66,"end":349.14,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0937519297003746},{"word":"four","start":349.14,"end":349.38,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04814087972044945},{"word":"months","start":349.38,"end":349.88,"confidence":0.829834,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.06136174872517586},{"word":"just","start":350.79498,"end":351.115,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.022368215024471283},{"word":"a","start":351.115,"end":351.275,"confidence":0.5004883,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.058152034878730774},{"word":"three","start":351.275,"end":351.51498,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.031239353120326996},{"word":"months","start":351.51498,"end":352.01498,"confidence":0.8442383,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.045776933431625366},{"word":"discount","start":352.155,"end":352.655,"confidence":0.98657227,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.05919292196631432},{"word":"so","start":352.875,"end":353.375,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0557156503200531},{"word":"this","start":355.59497,"end":355.75497,"confidence":0.98535156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0442550852894783},{"word":"one","start":355.75497,"end":355.995,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.045504987239837646},{"word":"is","start":355.995,"end":356.235,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.025177963078022003},{"word":"yeah","start":358.955,"end":359.455,"confidence":0.9316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.006968686822801828},{"word":"how","start":365.73,"end":366.05002,"confidence":0.96240234,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.03412298485636711},{"word":"many","start":366.05002,"end":366.55002,"confidence":0.9404297,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.07117672264575958},{"word":"how","start":367.33002,"end":367.49002,"confidence":0.7841797,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.07687819004058838},{"word":"much","start":367.49002,"end":367.97,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.11828070878982544},{"word":"if","start":367.97,"end":368.21002,"confidence":0.6513672,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1356960088014603},{"word":"i","start":368.21002,"end":368.37,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21489469707012177},{"word":"break","start":368.37,"end":368.77002,"confidence":0.9970703,"punctuated_word":"break","sentiment":"neutral","sentiment_score":-0.1262371391057968},{"word":"the","start":368.77002,"end":369.01,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16564927995204926},{"word":"contract","start":369.01,"end":369.51,"confidence":0.92578125,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.22980959713459015},{"word":"i","start":370.69,"end":370.93002,"confidence":0.74072266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22145523130893707},{"word":"need","start":370.93002,"end":371.09,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1922569125890732},{"word":"to","start":371.09,"end":371.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21647366881370544},{"word":"pay","start":371.25,"end":371.75,"confidence":0.97143555,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.17243143916130066},{"word":"how","start":372.13,"end":372.37,"confidence":0.9428711,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.09891562163829803},{"word":"much","start":372.37,"end":372.61002,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.1241244226694107},{"word":"i","start":372.61002,"end":372.77002,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15249864757061005},{"word":"need","start":372.77002,"end":372.93,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10404101759195328},{"word":"to","start":372.93,"end":373.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11192236095666884},{"word":"pay","start":373.09,"end":373.59,"confidence":0.9975586,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.08596901595592499},{"word":"if","start":386.055,"end":386.555,"confidence":0.89990234,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1498725563287735},{"word":"i","start":387.095,"end":387.33502,"confidence":0.9902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3777702748775482},{"word":"can't","start":387.33502,"end":387.655,"confidence":0.96484375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6613630652427673},{"word":"get","start":387.655,"end":387.975,"confidence":0.9560547,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6046016216278076},{"word":"any","start":387.975,"end":388.475,"confidence":0.99902344,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.7100880146026611},{"word":"good","start":389.78998,"end":390.03,"confidence":0.9892578,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.5992720723152161},{"word":"price","start":390.03,"end":390.50998,"confidence":0.98657227,"punctuated_word":"price,","sentiment":"negative","sentiment_score":-0.6265977621078491},{"word":"i","start":390.50998,"end":390.59,"confidence":0.9941406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6922900080680847},{"word":"will","start":390.59,"end":390.83,"confidence":0.9873047,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.6450478434562683},{"word":"change","start":390.83,"end":391.33,"confidence":1.0,"punctuated_word":"change","sentiment":"negative","sentiment_score":-0.6406195163726807},{"word":"to","start":391.87,"end":392.11,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5919791460037231},{"word":"another","start":392.11,"end":392.43,"confidence":1.0,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.6251503229141235},{"word":"company","start":392.43,"end":392.93,"confidence":0.842041,"punctuated_word":"company.","sentiment":"negative","sentiment_score":-0.4290909171104431},{"word":"so","start":393.31,"end":393.81,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0389915332198143},{"word":"i","start":398.34998,"end":398.50998,"confidence":0.8613281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08358146995306015},{"word":"will","start":398.50998,"end":398.75,"confidence":0.50390625,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08437050133943558},{"word":"make","start":398.75,"end":398.99,"confidence":0.984375,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1000615730881691},{"word":"the","start":398.99,"end":399.22998,"confidence":0.76660156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1126273274421692},{"word":"plan","start":399.22998,"end":399.72998,"confidence":0.7286377,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.12243138253688812},{"word":"could","start":407.165,"end":407.32498,"confidence":0.8364258,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.013528965413570404},{"word":"you","start":407.32498,"end":407.485,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016387317329645157},{"word":"please","start":407.485,"end":407.805,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.024782154709100723},{"word":"give","start":407.805,"end":407.965,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.034220773726701736},{"word":"me","start":407.965,"end":408.125,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.034951645880937576},{"word":"the","start":408.125,"end":408.285,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0452459342777729},{"word":"plan","start":408.285,"end":408.785,"confidence":0.99609375,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.05462062358856201},{"word":"to","start":409.805,"end":410.04498,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0452590174973011},{"word":"to","start":410.04498,"end":410.285,"confidence":0.9589844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03552057221531868},{"word":"my","start":410.285,"end":410.525,"confidence":0.9951172,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.027524009346961975},{"word":"email","start":410.525,"end":411.025,"confidence":0.99902344,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.025073204189538956},{"word":"yeah","start":417.34,"end":417.84,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03028704598546028},{"word":"yeah","start":417.98,"end":418.3,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034237708896398544},{"word":"the","start":418.3,"end":418.7,"confidence":0.6230469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.021732147783041},{"word":"upgrade","start":418.7,"end":419.2,"confidence":0.78222656,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.04688575491309166},{"word":"or","start":419.58002,"end":419.86002,"confidence":0.9604492,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02139933407306671},{"word":"and","start":420.14,"end":420.64,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.002441573888063431},{"word":"cancel","start":423.1,"end":423.6,"confidence":0.64404297,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.012246668338775637},{"word":"cancel","start":423.98,"end":424.48,"confidence":0.9350586,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.0007729977369308472},{"word":"plan","start":424.62,"end":425.12,"confidence":0.97094727,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.04325196146965027},{"word":"okay","start":449.49,"end":449.99,"confidence":0.939209,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07136302441358566},{"word":"so","start":451.57,"end":452.05,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0569496788084507},{"word":"upgrade","start":452.05,"end":452.40997,"confidence":0.8886719,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.08751092851161957},{"word":"so","start":452.77,"end":453.27,"confidence":0.9633789,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.125973641872406},{"word":"can","start":453.41,"end":453.57,"confidence":0.9819336,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13332849740982056},{"word":"i","start":453.57,"end":453.89,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1385333240032196},{"word":"can","start":453.89,"end":454.29,"confidence":0.6621094,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13857415318489075},{"word":"i","start":454.29,"end":454.45,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1525660753250122},{"word":"upgrade","start":454.45,"end":454.85,"confidence":0.9970703,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.13178938627243042},{"word":"today","start":454.85,"end":455.33002,"confidence":0.76953125,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.17795124650001526},{"word":"or","start":455.33002,"end":455.81,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1455833464860916},{"word":"i","start":455.81,"end":455.97,"confidence":0.8935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1110762059688568},{"word":"need","start":455.97,"end":456.13,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.11069485545158386},{"word":"you","start":456.13,"end":456.29,"confidence":0.4663086,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10814094543457033},{"word":"waiting","start":456.29,"end":456.69,"confidence":0.9370117,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.07824714481830597},{"word":"for","start":456.69,"end":456.93,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0766334980726242},{"word":"the","start":456.93,"end":457.01,"confidence":0.93115234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08720289170742035},{"word":"next","start":457.01,"end":457.33002,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.06709311157464981},{"word":"month","start":457.33002,"end":457.83002,"confidence":0.9946289,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.08896804600954056},{"word":"$89.95","start":480.02,"end":481.86,"confidence":0.92974854,"punctuated_word":"$89.95","sentiment":"neutral","sentiment_score":0.0330304354429245},{"word":"dollar","start":481.86,"end":482.25998,"confidence":0.9194336,"punctuated_word":"dollar","sentiment":"neutral","sentiment_score":0.044619038701057434},{"word":"and","start":482.25998,"end":482.65997,"confidence":0.64501953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.030309999361634254},{"word":"$99.95","start":482.65997,"end":484.65997,"confidence":0.95654297,"punctuated_word":"$99.95","sentiment":"neutral","sentiment_score":0.03287120163440704},{"word":"dollars","start":484.65997,"end":485.13998,"confidence":0.99365234,"punctuated_word":"dollars.","sentiment":"neutral","sentiment_score":0.032098665833473206},{"word":"right","start":485.13998,"end":485.63998,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03221236169338226},{"word":"oh","start":490.125,"end":490.445,"confidence":0.83862305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0918581411242485},{"word":"thank","start":490.445,"end":490.945,"confidence":0.5097656,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.2251420766115189},{"word":"you","start":493.08502,"end":493.24503,"confidence":0.97802734,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07580322027206421},{"word":"$8,989.95","start":493.24503,"end":496.605,"confidence":0.89849854,"punctuated_word":"$8,989.95.","sentiment":"neutral","sentiment_score":0.025666525587439537},{"word":"so","start":496.605,"end":496.92502,"confidence":0.8276367,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0010778866708278656},{"word":"this","start":496.92502,"end":497.165,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.005255045369267464},{"word":"one","start":497.165,"end":497.665,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008963141590356827},{"word":"which","start":499.64502,"end":500.045,"confidence":0.9760742,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.007360558956861496},{"word":"plan","start":500.045,"end":500.36502,"confidence":0.79541016,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.024211309850215912},{"word":"i","start":500.36502,"end":500.52502,"confidence":0.81933594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0033426880836486816},{"word":"use","start":500.52502,"end":500.765,"confidence":0.6928711,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.017003048211336136},{"word":"for","start":500.765,"end":501.005,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01788622885942459},{"word":"this","start":501.005,"end":501.24503,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021869655698537827},{"word":"one","start":501.24503,"end":501.57,"confidence":0.9421387,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.019517844542860985},{"word":"89","start":501.81,"end":502.55002,"confidence":0.8964844,"punctuated_word":"89?","sentiment":"neutral","sentiment_score":-0.005199158098548651},{"word":"yeah","start":506.45,"end":506.69,"confidence":0.92822266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006822357885539532},{"word":"yeah","start":506.69,"end":506.93,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0046872328966856},{"word":"yeah","start":506.93,"end":507.43,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005766141228377819},{"word":"is","start":507.57,"end":507.81,"confidence":0.6381836,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.009118998423218729},{"word":"that","start":507.81,"end":508.05002,"confidence":0.83251953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001344241201877594},{"word":"a","start":508.05002,"end":508.21002,"confidence":0.8276367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010780703276395798},{"word":"fat","start":508.21002,"end":508.71002,"confidence":0.69140625,"punctuated_word":"fat?","sentiment":"neutral","sentiment_score":-0.01388322003185749},{"word":"one","start":511.89,"end":512.13,"confidence":0.5229492,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0229288712143898},{"word":"oh","start":515.765,"end":516.245,"confidence":0.9567871,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.033070337027311325},{"word":"okay","start":516.245,"end":516.745,"confidence":0.99609375,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.02579176053404808},{"word":"let","start":517.045,"end":517.365,"confidence":0.47973633,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.028184879571199417},{"word":"me","start":517.365,"end":517.525,"confidence":0.9873047,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03408723324537277},{"word":"double","start":517.525,"end":517.925,"confidence":0.8701172,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.043332528322935104},{"word":"check","start":517.925,"end":518.425,"confidence":0.99121094,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.024650083854794506},{"word":"i've","start":519.765,"end":520.165,"confidence":0.6357422,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.031346797943115234},{"word":"is","start":520.645,"end":520.805,"confidence":0.86328125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03626738488674164},{"word":"that","start":520.805,"end":520.965,"confidence":0.6982422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023947108536958694},{"word":"a","start":520.965,"end":521.125,"confidence":0.90283203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032035309821367264},{"word":"superboost","start":521.125,"end":521.625,"confidence":0.6861165,"punctuated_word":"Superboost?","sentiment":"neutral","sentiment_score":-0.006497927010059357},{"word":"no","start":524.805,"end":525.305,"confidence":0.9782715,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4154978096485138},{"word":"oh","start":531.7,"end":532.18,"confidence":0.5633545,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13292786478996277},{"word":"yeah","start":532.18,"end":532.5,"confidence":0.6245117,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.11367283016443253},{"word":"networks","start":532.5,"end":533.0,"confidence":0.6801758,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":0.024343881756067276},{"word":"in","start":533.86,"end":534.36,"confidence":0.60009766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.019465748220682144},{"word":"mhmm","start":536.66003,"end":537.16003,"confidence":0.9875488,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.005332880187779665},{"word":"lincoln","start":538.42004,"end":538.92004,"confidence":0.6879883,"punctuated_word":"Lincoln.","sentiment":"neutral","sentiment_score":0.01768321730196476},{"word":"networking","start":545.05505,"end":545.55505,"confidence":0.33703613,"punctuated_word":"Networking.","sentiment":"neutral","sentiment_score":0.03161472827196121},{"word":"i","start":549.375,"end":549.53503,"confidence":0.32910156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.037095896899700165},{"word":"understand","start":549.53503,"end":550.03503,"confidence":0.82714844,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.051919374614953995},{"word":"that","start":550.17505,"end":550.67505,"confidence":0.9614258,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03443819284439087},{"word":"so","start":551.61505,"end":552.11505,"confidence":0.8798828,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03255947306752205},{"word":"the","start":552.41504,"end":552.655,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03602376580238342},{"word":"$89","start":552.655,"end":553.715,"confidence":0.994751,"punctuated_word":"$89","sentiment":"neutral","sentiment_score":0.0309818796813488},{"word":"is","start":553.775,"end":554.275,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.024479249492287636},{"word":"$89.95","start":562.04,"end":563.72,"confidence":0.89835614,"punctuated_word":"$89.95","sentiment":"neutral","sentiment_score":0.024430591613054276},{"word":"for","start":563.72,"end":564.22,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027568984776735302},{"word":"lindenhurst","start":564.83997,"end":565.33997,"confidence":0.5837097,"punctuated_word":"Lindenhurst.","sentiment":"neutral","sentiment_score":0.029891237616539},{"word":"okay","start":569.39996,"end":569.89996,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021147595718503},{"word":"maybe","start":569.95996,"end":570.27997,"confidence":0.99902344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.011043600738048552},{"word":"this","start":570.27997,"end":570.51996,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.016200391575694084},{"word":"one","start":570.51996,"end":570.765,"confidence":0.99316406,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.010568076744675636},{"word":"i","start":579.325,"end":579.485,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008757509291172028},{"word":"think","start":579.485,"end":579.805,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.00329415500164032},{"word":"just","start":579.805,"end":580.125,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.005486868321895599},{"word":"to","start":580.125,"end":580.445,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0149700865149498},{"word":"go","start":580.445,"end":580.685,"confidence":0.9453125,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.011881709098815918},{"word":"through","start":580.685,"end":580.925,"confidence":0.63134766,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.007014323025941849},{"word":"the","start":580.925,"end":581.085,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015331137925386429},{"word":"first","start":581.085,"end":581.405,"confidence":0.8833008,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.008214335888624191},{"word":"one","start":581.405,"end":581.905,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.015279829502105711},{"word":"mhmm","start":583.94,"end":584.44,"confidence":0.98742676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02551470324397087},{"word":"yes","start":585.94,"end":586.44,"confidence":0.86816406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02931772917509079},{"word":"lindham","start":587.22003,"end":587.72003,"confidence":0.35424805,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":0.00991920940577984},{"word":"first","start":587.78,"end":588.28,"confidence":0.57543945,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.01068071462213993},{"word":"so","start":588.5,"end":588.82,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0005183443427085876},{"word":"any","start":588.82,"end":589.14,"confidence":0.9873047,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.003797071054577827},{"word":"discount","start":589.14,"end":589.64,"confidence":0.99072266,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":-0.033291250467300415},{"word":"yeah","start":595.635,"end":596.135,"confidence":0.81933594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06442851573228836},{"word":"so","start":596.435,"end":596.755,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.041809238493442535},{"word":"how","start":596.755,"end":596.91504,"confidence":0.97314453,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03038802742958069},{"word":"about","start":596.91504,"end":597.315,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04677628725767136},{"word":"the","start":597.315,"end":597.635,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045828238129615784},{"word":"contract","start":597.635,"end":598.115,"confidence":0.9519043,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.02410491555929184},{"word":"is","start":598.115,"end":598.35504,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.00968600995838642},{"word":"that","start":598.35504,"end":598.755,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014246487990021706},{"word":"continue","start":598.755,"end":599.23505,"confidence":0.65527344,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.021205326542258263},{"word":"the","start":599.23505,"end":599.395,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025765303522348404},{"word":"contract","start":599.395,"end":599.895,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.021948298439383507},{"word":"for","start":600.195,"end":600.59503,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.040168508887290955},{"word":"upgrade","start":600.59503,"end":601.09503,"confidence":0.59765625,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":-0.03624267503619194},{"word":"or","start":601.155,"end":601.655,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03833318501710892},{"word":"i","start":601.79504,"end":601.955,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05241076275706291},{"word":"need","start":601.955,"end":602.195,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.053159743547439575},{"word":"to","start":602.195,"end":602.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05285138636827469},{"word":"get","start":602.835,"end":603.075,"confidence":0.9951172,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.060423269867897034},{"word":"the","start":603.075,"end":603.315,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06508447229862213},{"word":"new","start":603.315,"end":603.555,"confidence":0.9951172,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06231734901666641},{"word":"contract","start":603.555,"end":604.055,"confidence":0.8432617,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.03363394737243652},{"word":"mhmm","start":607.79504,"end":608.29504,"confidence":0.9659424,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004663441330194473},{"word":"no","start":612.77,"end":613.08997,"confidence":0.96875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14144647121429443},{"word":"no","start":613.08997,"end":613.25,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11392094194889069},{"word":"that","start":613.25,"end":613.32996,"confidence":0.9453125,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.08229563385248184},{"word":"that's","start":613.41,"end":613.65,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.11808892339468002},{"word":"all","start":613.65,"end":613.81,"confidence":0.88964844,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.19928960502147677},{"word":"good","start":613.81,"end":613.97,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1199011653661728},{"word":"yes","start":613.97,"end":614.29,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1106243059039116},{"word":"to","start":614.29,"end":614.45,"confidence":0.6464844,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.10511596500873566},{"word":"continue","start":614.45,"end":614.85,"confidence":1.0,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":0.16062083840370178},{"word":"the","start":614.85,"end":614.93,"confidence":0.5253906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18881449103355408},{"word":"contract","start":614.93,"end":615.33,"confidence":0.62719727,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.1753222644329071},{"word":"that's","start":615.33,"end":615.65,"confidence":0.9946289,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.2223513126373291},{"word":"fine","start":615.65,"end":616.13,"confidence":0.99658203,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.15425756573677063},{"word":"so","start":616.13,"end":616.63,"confidence":0.5239258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07982774078845978},{"word":"so","start":617.41,"end":617.89,"confidence":0.50683594,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.031110219657421112},{"word":"any","start":617.89,"end":618.21,"confidence":0.5551758,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.020116116851568226},{"word":"new","start":618.21,"end":618.45,"confidence":0.25708008,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.006808936595916748},{"word":"any","start":618.61,"end":618.93,"confidence":0.93847656,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01456449180841446},{"word":"new","start":618.93,"end":619.08997,"confidence":0.65185547,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.00848221406340599},{"word":"router","start":619.08997,"end":619.41,"confidence":0.83984375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.006083883345127106},{"word":"i","start":619.41,"end":619.65,"confidence":0.9248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005464926362037659},{"word":"need","start":619.65,"end":619.81,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0016290582716464996},{"word":"to","start":619.81,"end":620.05,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0019046403467655184},{"word":"change","start":620.05,"end":620.55,"confidence":0.9797363,"punctuated_word":"change?","sentiment":"neutral","sentiment_score":-0.005289563909173012},{"word":"mhmm","start":622.815,"end":623.315,"confidence":0.881958,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03123805671930313},{"word":"mhmm","start":634.815,"end":634.975,"confidence":0.9466553,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004411142319440842},{"word":"okay","start":634.975,"end":635.475,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04498644545674324},{"word":"yep","start":646.14,"end":646.64,"confidence":0.9067383,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03182333707809448},{"word":"maybe","start":649.18,"end":649.665,"confidence":0.90625,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.02445472963154316},{"word":"maybe","start":650.14496,"end":650.545,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.024375397711992264},{"word":"today","start":650.545,"end":651.045,"confidence":0.9946289,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.034985631704330444},{"word":"oh","start":652.865,"end":653.105,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0840839371085167},{"word":"okay","start":653.105,"end":653.425,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08033782243728638},{"word":"maybe","start":653.425,"end":653.90497,"confidence":0.99902344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.07366166263818741},{"word":"start","start":653.90497,"end":654.40497,"confidence":0.63916016,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.06692488491535187},{"word":"maybe","start":654.46497,"end":654.785,"confidence":0.9819336,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.06710625439882278},{"word":"start","start":654.785,"end":655.185,"confidence":0.9921875,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.0704960823059082},{"word":"tomorrow","start":655.185,"end":655.685,"confidence":0.99853516,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.09095008671283722},{"word":"that's","start":655.90497,"end":656.225,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.192757710814476},{"word":"fine","start":656.225,"end":656.545,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1878376603126526},{"word":"yeah","start":656.545,"end":657.045,"confidence":0.9633789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.124859020113945},{"word":"okay","start":658.14496,"end":658.64496,"confidence":0.9511719,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12569811940193176},{"word":"mhmm","start":667.01,"end":667.51,"confidence":0.9016113,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06557822227478027},{"word":"okay","start":667.89,"end":668.39,"confidence":0.97314453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09434879571199416},{"word":"okay","start":670.45,"end":670.85004,"confidence":0.89501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21201945841312408},{"word":"thank","start":670.85004,"end":671.17004,"confidence":0.93359375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4487771987915039},{"word":"you","start":671.17004,"end":671.67004,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2641133666038513},{"word":"bye","start":673.25,"end":673.75,"confidence":0.83251953,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08633316308259964}],"paragraphs":{"transcript":"\nHello. This is Rose speaking. Yes. Hi. Yep.\n\nYes. This is Rose. If you can, you can upgrade today or tomorrow. Yeah. If you would like yeah.\n\nIf you can. If if you can, you can upgrade today today or tomorrow. Yeah. So if not, maybe I can pay I can pay this month and upgrade next month. Yes.\n\nBut prefer can upgrade today. Mhmm. Yeah. Yeah. Because my mom visits have a trip here, so we have two people already now.\n\nSo when I playing a game or is see some video is quite full. Two people and maybe three devices. Divest the devices. And we yeah. Yeah.\n\nThe regular used, but I'm playing the game. So I need to more faster. 100, but last people said they can do you $89. Is that after discount? Yeah.\n\nNo. No. And I think the $100 was the fast I think the fast one. Yeah. Yeah.\n\nSo this one, do you have because I see all the apps that have 15% discounts. Yeah. So coming yeah. Because the last I only used the last it three months four months. How about my contract?\n\nIs this twelve month contract or six? It's too long time. How about if we can change the contract? Yeah. Double check the Okay.\n\nYeah. Because the website now, the voucher plus 15 percent off for first six months. But for my now contract, it's twenty four months, just a three months discount. So this one is yeah. How many how much if I break the contract I need to pay?\n\nHow much I need to pay? If I can't get any good price, I will change to another company. So I will make the plan. Could you please give me the plan to to my email? Yeah.\n\nYeah. The upgrade or and cancel cancel plan. Okay. So upgrade so can I can I upgrade today, or I need you waiting for the next month? $89.95 dollar and $99.95 dollars.\n\nRight? Oh, thank you. $8,989.95. So this one which plan I use for this one? 89?\n\nYeah. Yeah. Yeah. Is that a fat? One oh, okay.\n\nLet me double check. I've is that a Superboost? No. Oh, yeah. Networks in mhmm.\n\nLincoln. Networking. I understand that. So the $89 is $89.95 for Lindenhurst. Okay.\n\nMaybe this one. I think just to go through the first one. Mhmm. Yes. Lindham first.\n\nSo any discount? Yeah. So how about the contract? Is that continue the contract for upgrade, or I need to get the new contract? Mhmm.\n\nNo. No. That that's all good. Yes. To continue the contract, that's fine.\n\nSo so any new any new router I need to change? Mhmm. Mhmm. Okay. Yep.\n\nMaybe maybe today. Oh, okay. Maybe start maybe start tomorrow. That's fine. Yeah.\n\nOkay. Mhmm. Okay. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.04447655379772186},{"text":"This is Rose speaking.","start":2.08,"end":3.22,"sentiment":"neutral","sentiment_score":0.05828926619142294},{"text":"Yes.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.18390345573425293},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.11963875591754912},{"text":"Yep.","start":11.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.06815038621425629}],"sentiment":"neutral","sentiment_score":0.081165777053684,"num_words":8,"start":1.68,"end":11.5199995},{"sentences":[{"text":"Yes.","start":11.5199995,"end":12.0,"sentiment":"neutral","sentiment_score":0.1028994917869568},{"text":"This is Rose.","start":12.0,"end":12.98,"sentiment":"neutral","sentiment_score":0.10125261545181273},{"text":"If you can, you can upgrade today or tomorrow.","start":30.27,"end":33.89,"sentiment":"neutral","sentiment_score":0.02870491457482179},{"text":"Yeah.","start":40.19,"end":40.69,"sentiment":"neutral","sentiment_score":0.06818538904190063},{"text":"If you would like yeah.","start":42.414997,"end":43.774998,"sentiment":"neutral","sentiment_score":0.09793073534965516}],"sentiment":"neutral","sentiment_score":0.06436003342662987,"num_words":19,"start":11.5199995,"end":43.774998},{"sentences":[{"text":"If you can.","start":43.774998,"end":44.655,"sentiment":"neutral","sentiment_score":0.17594329516092935},{"text":"If if you can, you can upgrade today today or tomorrow.","start":44.655,"end":49.555,"sentiment":"neutral","sentiment_score":0.1828851564364},{"text":"Yeah.","start":49.934998,"end":50.434998,"sentiment":"neutral","sentiment_score":0.05983612686395645},{"text":"So if not, maybe I can pay I can pay this month and upgrade next month.","start":51.295,"end":61.0,"sentiment":"neutral","sentiment_score":-0.00009965128265321244},{"text":"Yes.","start":61.3,"end":61.8,"sentiment":"neutral","sentiment_score":0.06977086514234543}],"sentiment":"neutral","sentiment_score":0.08336184930521995,"num_words":32,"start":43.774998,"end":61.8},{"sentences":[{"text":"But prefer can upgrade today.","start":61.94,"end":65.799995,"sentiment":"neutral","sentiment_score":0.08723166137933731},{"text":"Mhmm.","start":69.075,"end":69.575,"sentiment":"neutral","sentiment_score":-0.03057983890175819},{"text":"Yeah.","start":75.075,"end":75.395,"sentiment":"neutral","sentiment_score":-0.16222818195819855},{"text":"Yeah.","start":75.395,"end":75.875,"sentiment":"neutral","sentiment_score":-0.18492482602596283},{"text":"Because my mom visits have a trip here, so we have two people already now.","start":75.875,"end":84.24,"sentiment":"neutral","sentiment_score":-0.22459487120310465}],"sentiment":"neutral","sentiment_score":-0.1439346786102523,"num_words":23,"start":61.94,"end":84.24},{"sentences":[{"text":"So when I playing a game or is see some video is quite full.","start":84.24,"end":91.22,"sentiment":"negative","sentiment_score":-0.3516188370329993},{"text":"Two people and maybe three devices.","start":97.244995,"end":101.505,"sentiment":"neutral","sentiment_score":-0.024445606706043083},{"text":"Divest the devices.","start":101.885,"end":102.945,"sentiment":"neutral","sentiment_score":-0.049512541542450585},{"text":"And we yeah.","start":104.205,"end":107.645,"sentiment":"neutral","sentiment_score":-0.030019868165254593},{"text":"Yeah.","start":107.645,"end":107.965,"sentiment":"neutral","sentiment_score":-0.058218471705913544}],"sentiment":"neutral","sentiment_score":-0.1987464096121214,"num_words":27,"start":84.24,"end":107.965},{"sentences":[{"text":"The regular used, but I'm playing the game.","start":107.965,"end":111.24,"sentiment":"neutral","sentiment_score":-0.11240135598927736},{"text":"So I need to more faster.","start":111.299995,"end":114.36,"sentiment":"neutral","sentiment_score":-0.1690972919265429},{"text":"100, but last people said they can do you $89.","start":134.615,"end":139.515,"sentiment":"neutral","sentiment_score":-0.0965818639844656},{"text":"Is that after discount?","start":139.92,"end":141.21999,"sentiment":"neutral","sentiment_score":-0.08181407675147057},{"text":"Yeah.","start":146.56,"end":147.06,"sentiment":"neutral","sentiment_score":-0.09706366062164308}],"sentiment":"neutral","sentiment_score":-0.1139287312739882,"num_words":29,"start":107.965,"end":147.06},{"sentences":[{"text":"No.","start":147.12,"end":147.35999,"sentiment":"neutral","sentiment_score":-0.25308459997177124},{"text":"No.","start":147.35999,"end":147.59999,"sentiment":"neutral","sentiment_score":-0.13497011363506317},{"text":"And I think the $100 was the fast I think the fast one.","start":147.59999,"end":153.06,"sentiment":"positive","sentiment_score":0.3401310850794499},{"text":"Yeah.","start":154.545,"end":155.045,"sentiment":"neutral","sentiment_score":0.11402584612369536},{"text":"Yeah.","start":155.58499,"end":156.08499,"sentiment":"neutral","sentiment_score":0.10407529771327972}],"sentiment":"neutral","sentiment_score":0.2501029727213523,"num_words":17,"start":147.12,"end":156.08499},{"sentences":[{"text":"So this one, do you have because I see all the apps that have 15% discounts.","start":156.22499,"end":164.48499,"sentiment":"neutral","sentiment_score":0.10528334602713585},{"text":"Yeah.","start":166.465,"end":166.94499,"sentiment":"neutral","sentiment_score":0.01037292368710041},{"text":"So coming yeah.","start":166.94499,"end":171.0,"sentiment":"neutral","sentiment_score":-0.0021252349639932313},{"text":"Because the last I only used the last it three months four months.","start":208.67,"end":214.885,"sentiment":"neutral","sentiment_score":-0.09497604547784878},{"text":"How about my contract?","start":245.375,"end":246.755,"sentiment":"neutral","sentiment_score":-0.06353032123297453}],"sentiment":"neutral","sentiment_score":0.005397861596901674,"num_words":37,"start":156.22499,"end":246.755},{"sentences":[{"text":"Is this twelve month contract or six?","start":246.975,"end":251.395,"sentiment":"neutral","sentiment_score":-0.03847708659512656},{"text":"It's too long time.","start":273.115,"end":274.815,"sentiment":"negative","sentiment_score":-0.3437808230519295},{"text":"How about if we can change the contract?","start":276.79498,"end":280.25497,"sentiment":"neutral","sentiment_score":-0.1433751815930009},{"text":"Yeah.","start":285.38,"end":285.88,"sentiment":"neutral","sentiment_score":-0.021847719326615337},{"text":"Double check the Okay.","start":309.69,"end":337.22,"sentiment":"neutral","sentiment_score":0.020449290052056313}],"sentiment":"neutral","sentiment_score":-0.11381312125983338,"num_words":24,"start":246.975,"end":337.22},{"sentences":[{"text":"Yeah.","start":337.22,"end":337.62,"sentiment":"neutral","sentiment_score":0.06986299157142639},{"text":"Because the website now, the voucher plus 15 percent off for first six months.","start":337.62,"end":345.48,"sentiment":"neutral","sentiment_score":0.13384830366287911},{"text":"But for my now contract, it's twenty four months, just a three months discount.","start":345.78,"end":352.655,"sentiment":"neutral","sentiment_score":0.037738128166113584},{"text":"So this one is yeah.","start":352.875,"end":359.455,"sentiment":"neutral","sentiment_score":0.03552447455003858},{"text":"How many how much if I break the contract I need to pay?","start":365.73,"end":371.75,"sentiment":"neutral","sentiment_score":-0.15195096771304423}],"sentiment":"neutral","sentiment_score":0.014347507013998766,"num_words":47,"start":337.22,"end":371.75},{"sentences":[{"text":"How much I need to pay?","start":372.13,"end":373.59,"sentiment":"neutral","sentiment_score":-0.11291184773047765},{"text":"If I can't get any good price, I will change to another company.","start":386.055,"end":392.93,"sentiment":"negative","sentiment_score":-0.5656725477713805},{"text":"So I will make the plan.","start":393.31,"end":399.72998,"sentiment":"neutral","sentiment_score":0.0773467868566513},{"text":"Could you please give me the plan to to my email?","start":407.165,"end":411.025,"sentiment":"neutral","sentiment_score":0.032464928925037384},{"text":"Yeah.","start":417.34,"end":417.84,"sentiment":"neutral","sentiment_score":0.03028704598546028}],"sentiment":"neutral","sentiment_score":-0.1940468168137847,"num_words":37,"start":372.13,"end":417.84},{"sentences":[{"text":"Yeah.","start":417.98,"end":418.3,"sentiment":"neutral","sentiment_score":0.034237708896398544},{"text":"The upgrade or and cancel cancel plan.","start":418.3,"end":425.12,"sentiment":"neutral","sentiment_score":0.017527300864458084},{"text":"Okay.","start":449.49,"end":449.99,"sentiment":"neutral","sentiment_score":0.07136302441358566},{"text":"So upgrade so can I can I upgrade today, or I need you waiting for the next month?","start":451.57,"end":457.83002,"sentiment":"neutral","sentiment_score":0.1120453876339727},{"text":"$89.95 dollar and $99.95 dollars.","start":480.02,"end":485.13998,"sentiment":"neutral","sentiment_score":0.03458586819469929}],"sentiment":"neutral","sentiment_score":0.07556369242956862,"num_words":32,"start":417.98,"end":485.13998},{"sentences":[{"text":"Right?","start":485.13998,"end":485.63998,"sentiment":"neutral","sentiment_score":0.03221236169338226},{"text":"Oh, thank you.","start":490.125,"end":493.24503,"sentiment":"neutral","sentiment_score":0.13093447933594385},{"text":"$8,989.95.","start":493.24503,"end":496.605,"sentiment":"neutral","sentiment_score":0.025666525587439537},{"text":"So this one which plan I use for this one?","start":496.605,"end":501.57,"sentiment":"neutral","sentiment_score":0.010713616758584977},{"text":"89?","start":501.81,"end":502.55002,"sentiment":"neutral","sentiment_score":-0.005199158098548651}],"sentiment":"neutral","sentiment_score":0.034538708423497155,"num_words":16,"start":485.13998,"end":502.55002},{"sentences":[{"text":"Yeah.","start":506.45,"end":506.69,"sentiment":"neutral","sentiment_score":-0.006822357885539532},{"text":"Yeah.","start":506.69,"end":506.93,"sentiment":"neutral","sentiment_score":-0.0046872328966856},{"text":"Yeah.","start":506.93,"end":507.43,"sentiment":"neutral","sentiment_score":-0.005766141228377819},{"text":"Is that a fat?","start":507.57,"end":508.71002,"sentiment":"neutral","sentiment_score":-0.008781790733337402},{"text":"One oh, okay.","start":511.89,"end":516.745,"sentiment":"neutral","sentiment_score":-0.011977742115656534}],"sentiment":"neutral","sentiment_score":-0.008833612129092217,"num_words":10,"start":506.45,"end":516.745},{"sentences":[{"text":"Let me double check.","start":517.045,"end":518.425,"sentiment":"neutral","sentiment_score":-0.03256368124857545},{"text":"I've is that a Superboost?","start":519.765,"end":521.625,"sentiment":"neutral","sentiment_score":-0.026018905639648437},{"text":"No.","start":524.805,"end":525.305,"sentiment":"negative","sentiment_score":-0.4154978096485138},{"text":"Oh, yeah.","start":531.7,"end":532.5,"sentiment":"neutral","sentiment_score":-0.12330034747719765},{"text":"Networks in mhmm.","start":532.5,"end":537.16003,"sentiment":"neutral","sentiment_score":0.016380836721509695}],"sentiment":"neutral","sentiment_score":-0.0582203498420616,"num_words":15,"start":517.045,"end":537.16003},{"sentences":[{"text":"Lincoln.","start":538.42004,"end":538.92004,"sentiment":"neutral","sentiment_score":0.01768321730196476},{"text":"Networking.","start":545.05505,"end":545.55505,"sentiment":"neutral","sentiment_score":0.03161472827196121},{"text":"I understand that.","start":549.375,"end":550.67505,"sentiment":"neutral","sentiment_score":0.04115115478634834},{"text":"So the $89 is $89.95 for Lindenhurst.","start":551.61505,"end":565.33997,"sentiment":"neutral","sentiment_score":0.02941931172141007},{"text":"Okay.","start":569.39996,"end":569.89996,"sentiment":"neutral","sentiment_score":0.021147595718503}],"sentiment":"neutral","sentiment_score":0.0307564759770265,"num_words":13,"start":538.42004,"end":569.89996},{"sentences":[{"text":"Maybe this one.","start":569.95996,"end":570.765,"sentiment":"neutral","sentiment_score":0.012604023019472757},{"text":"I think just to go through the first one.","start":579.325,"end":581.905,"sentiment":"neutral","sentiment_score":-0.010025550507836871},{"text":"Mhmm.","start":583.94,"end":584.44,"sentiment":"neutral","sentiment_score":0.02551470324397087},{"text":"Yes.","start":585.94,"end":586.44,"sentiment":"neutral","sentiment_score":0.02931772917509079},{"text":"Lindham first.","start":587.22003,"end":588.28,"sentiment":"neutral","sentiment_score":0.010299962013959885}],"sentiment":"neutral","sentiment_score":0.0014384044334292412,"num_words":16,"start":569.95996,"end":588.28},{"sentences":[{"text":"So any discount?","start":588.5,"end":589.64,"sentiment":"neutral","sentiment_score":-0.009658611690004667},{"text":"Yeah.","start":595.635,"end":596.135,"sentiment":"neutral","sentiment_score":-0.06442851573228836},{"text":"So how about the contract?","start":596.435,"end":598.115,"sentiment":"neutral","sentiment_score":-0.03778134137392044},{"text":"Is that continue the contract for upgrade, or I need to get the new contract?","start":598.115,"end":604.055,"sentiment":"neutral","sentiment_score":-0.039165115108092625},{"text":"Mhmm.","start":607.79504,"end":608.29504,"sentiment":"neutral","sentiment_score":0.004663441330194473}],"sentiment":"neutral","sentiment_score":-0.03460497371852398,"num_words":25,"start":588.5,"end":608.29504},{"sentences":[{"text":"No.","start":612.77,"end":613.08997,"sentiment":"neutral","sentiment_score":-0.14144647121429443},{"text":"No.","start":613.08997,"end":613.25,"sentiment":"neutral","sentiment_score":-0.11392094194889069},{"text":"That that's all good.","start":613.25,"end":613.97,"sentiment":"neutral","sentiment_score":0.029701553285121928},{"text":"Yes.","start":613.97,"end":614.29,"sentiment":"neutral","sentiment_score":0.1106243059039116},{"text":"To continue the contract, that's fine.","start":614.29,"end":616.13,"sentiment":"neutral","sentiment_score":0.16774707287549973}],"sentiment":"neutral","sentiment_score":0.07542658024109326,"num_words":13,"start":612.77,"end":616.13},{"sentences":[{"text":"So so any new any new router I need to change?","start":616.13,"end":620.55,"sentiment":"neutral","sentiment_score":0.013882310383699158},{"text":"Mhmm.","start":622.815,"end":623.315,"sentiment":"neutral","sentiment_score":-0.03123805671930313},{"text":"Mhmm.","start":634.815,"end":634.975,"sentiment":"neutral","sentiment_score":0.004411142319440842},{"text":"Okay.","start":634.975,"end":635.475,"sentiment":"neutral","sentiment_score":0.04498644545674324},{"text":"Yep.","start":646.14,"end":646.64,"sentiment":"neutral","sentiment_score":0.03182333707809448}],"sentiment":"neutral","sentiment_score":0.013512552157044411,"num_words":15,"start":616.13,"end":646.64},{"sentences":[{"text":"Maybe maybe today.","start":649.18,"end":651.045,"sentiment":"neutral","sentiment_score":0.027938586349288624},{"text":"Oh, okay.","start":652.865,"end":653.425,"sentiment":"neutral","sentiment_score":0.08221087977290154},{"text":"Maybe start maybe start tomorrow.","start":653.425,"end":655.685,"sentiment":"neutral","sentiment_score":0.0738277941942215},{"text":"That's fine.","start":655.90497,"end":656.545,"sentiment":"neutral","sentiment_score":0.1902976855635643},{"text":"Yeah.","start":656.545,"end":657.045,"sentiment":"neutral","sentiment_score":0.124859020113945}],"sentiment":"neutral","sentiment_score":0.08637160621583462,"num_words":13,"start":649.18,"end":657.045},{"sentences":[{"text":"Okay.","start":658.14496,"end":658.64496,"sentiment":"neutral","sentiment_score":0.12569811940193176},{"text":"Mhmm.","start":667.01,"end":667.51,"sentiment":"neutral","sentiment_score":0.06557822227478027},{"text":"Okay.","start":667.89,"end":668.39,"sentiment":"neutral","sentiment_score":0.09434879571199416},{"text":"Okay.","start":670.45,"end":670.85004,"sentiment":"neutral","sentiment_score":0.21201945841312408},{"text":"Thank you.","start":670.85004,"end":671.67004,"sentiment":"positive","sentiment_score":0.3564452826976776}],"sentiment":"neutral","sentiment_score":0.20175586019953093,"num_words":6,"start":658.14496,"end":671.67004},{"sentences":[{"text":"Bye.","start":673.25,"end":673.75,"sentiment":"neutral","sentiment_score":-0.08633316308259964}],"sentiment":"neutral","sentiment_score":-0.08633316308259964,"num_words":1,"start":673.25,"end":673.75}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Rose speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from\n\nChannel 1: Yes.\n\nChannel 0: Ertol\n\nChannel 1: Hi.\n\nChannel 0: tech support. Yeah. Am I speaking with Shuangsha?\n\nChannel 1: Yep. Yes. This is Rose.\n\nChannel 0: Yeah. It was noted here that you're asking for an upgrade regarding your Internet service. Yeah. Just wanted to ask when do you want us to active sorry, upgrade the service? Do you have a effective\n\nChannel 1: If\n\nChannel 0: date\n\nChannel 1: you\n\nChannel 0: for\n\nChannel 1: can,\n\nChannel 0: it?\n\nChannel 1: you can upgrade today or tomorrow.\n\nChannel 0: Mhmm. Yeah. May I know the reason for the upgrade?\n\nChannel 1: Yeah. If you would like yeah. If you can. If if you can, you can upgrade today today or tomorrow. Yeah.\n\nSo if not, maybe I can pay I can pay\n\nChannel 0: Mhmm.\n\nChannel 1: this month and upgrade next month. Yes. But prefer can upgrade today.\n\nChannel 0: Mhmm. Okay. I see. May I know\n\nChannel 1: Mhmm.\n\nChannel 0: the reason for the upgrade? Is your Internet speed slow?\n\nChannel 1: Yeah. Yeah. Because my mom visits have a trip here, so we\n\nChannel 0: Mhmm.\n\nChannel 1: have two people already now. So when I playing a game or is see some video is quite full.\n\nChannel 0: Mhmm. May I know how many of you are using the Internet?\n\nChannel 1: Two people and\n\nChannel 0: Two\n\nChannel 1: maybe\n\nChannel 0: people already.\n\nChannel 1: three devices. Divest the devices. And we\n\nChannel 0: That's for a regular use?\n\nChannel 1: yeah. Yeah. The regular used, but I'm playing the game. So I need to more faster.\n\nChannel 0: Okay. Okay. Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100.\n\nChannel 1: 100, but last people said they can do you $89. Is that after discount?\n\nChannel 0: You for the standard?\n\nChannel 1: Yeah. No. No.\n\nChannel 0: Standard\n\nChannel 1: And I think\n\nChannel 0: fee.\n\nChannel 1: the $100 was the fast I think the fast one.\n\nChannel 0: 100 MBPS.\n\nChannel 1: Yeah. Yeah. So this one, do you have because I see all the apps that have 15% discounts.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So\n\nChannel 0: But mhmm. Let me just\n\nChannel 1: coming\n\nChannel 0: check.\n\nChannel 1: yeah.\n\nChannel 0: Okay. I see. Actually, the discount period has ended since you already utilized the discount for three months. We're just giving the discount for a new customer, like, new activation only, not for existing\n\nChannel 1: Because the last I only used the last it three months four months.\n\nChannel 0: customer. Yeah. The discount is only for three months. Yeah. But so since the discount has been ended because you've been given a discount for May 1 up until July 31.\n\nYeah. That's already three months, so we cannot give you a discount anymore. Yeah. If ever\n\nChannel 1: How about my contract? Is this twelve month contract or six?\n\nChannel 0: For your contract, it's twenty four month contract. So this will end yeah. This will end on you started March 24. This will end on 03/24/2028.\n\nChannel 1: It's too long time. How about if we can change the contract?\n\nChannel 0: You may make it shorter?\n\nChannel 1: Yeah.\n\nChannel 0: Let me check here. Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45. If\n\nChannel 1: Double\n\nChannel 0: you want\n\nChannel 1: check\n\nChannel 0: it\n\nChannel 1: the\n\nChannel 0: yeah. You can see you can also see this on our website. But for the discount, we can no longer give it since you already used the 15% discount for three months. But we can make the contract shorter.\n\nChannel 1: Okay. Yeah. Because the website now, the voucher plus 15 percent off for first six months. But for my now contract, it's twenty four months, just a three months discount. So\n\nChannel 0: Yes.\n\nChannel 1: this one is\n\nChannel 0: That's already been used.\n\nChannel 1: yeah.\n\nChannel 0: You've been given a discount for the month of May up until July.\n\nChannel 1: How many how much if I break the contract I need to pay? How much I need to pay?\n\nChannel 0: Let me just check the cancellation fee. Did you are you been given a free router or\n\nChannel 1: If\n\nChannel 0: you're using the wrong\n\nChannel 1: I\n\nChannel 0: one.\n\nChannel 1: can't get any good price, I will change to another company. So\n\nChannel 0: Yeah.\n\nChannel 1: I will make the plan.\n\nChannel 0: Let me just check the cancellation fee. Is it okay if I put you on hold?\n\nChannel 1: Could you please give me the plan to to my email?\n\nChannel 0: You mean the plans\n\nChannel 1: Yeah.\n\nChannel 0: available?\n\nChannel 1: Yeah. The upgrade or and cancel cancel plan.\n\nChannel 0: Let me just check here. For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So upgrade\n\nChannel 0: That\n\nChannel 1: so can I can I upgrade today, or I need you waiting for the next month?\n\nChannel 0: Yeah. You can upgrade today. May I know the plan that you want us to upgrade? Is it the standard or a Linham standard or Linham fast? Linham Standard is $79.95, while the Linham Fast is $89.95 per month.\n\nChannel 1: $89.95 dollar and $99.95 dollars. Right?\n\nChannel 0: 79.95\n\nChannel 1: Oh,\n\nChannel 0: and\n\nChannel 1: thank\n\nChannel 0: 89.95.\n\nChannel 1: you. $8,989.95. So this one which plan I use for this one? 89?\n\nChannel 0: You mean your current plan?\n\nChannel 1: Yeah. Yeah. Yeah. Is that a\n\nChannel 0: Your\n\nChannel 1: fat?\n\nChannel 0: current plan is Lindham Basic, which\n\nChannel 1: One\n\nChannel 0: is $69.95 per month.\n\nChannel 1: oh, okay. Let me double check. I've\n\nChannel 0: Yep.\n\nChannel 1: is that a Superboost? No.\n\nChannel 0: I think you're on the wrong website. Can you click networks above\n\nChannel 1: Oh, yeah.\n\nChannel 0: the website?\n\nChannel 1: Networks in\n\nChannel 0: Then Linham Networks.\n\nChannel 1: mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: Lincoln.\n\nChannel 0: Yeah. Linham.\n\nChannel 1: Networking. I understand that. So the $89 is\n\nChannel 0: Lindham First.\n\nChannel 1: $89.95 for Lindenhurst.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Maybe this one.\n\nChannel 0: We can try the standard first. And if it's still slow, we can upgrade to 100.\n\nChannel 1: I think just to go through the first one.\n\nChannel 0: Oh, okay. So we're going\n\nChannel 1: Mhmm.\n\nChannel 0: to the Lindenhofast,\n\nChannel 1: Yes.\n\nChannel 0: NBN 100.\n\nChannel 1: Lindham first. So any discount?\n\nChannel 0: Unfortunately, no. We don't have a discount anymore for this.\n\nChannel 1: Yeah. So how about the contract? Is that continue the contract for upgrade, or I need to get the new contract?\n\nChannel 0: Yeah. So just continue with the contract,\n\nChannel 1: Mhmm.\n\nChannel 0: the twenty four month. Or do you want to change the contract?\n\nChannel 1: No. No. That\n\nChannel 0: That's\n\nChannel 1: that's\n\nChannel 0: it.\n\nChannel 1: all good. Yes. To continue the contract, that's fine. So\n\nChannel 0: Yeah. It's\n\nChannel 1: so\n\nChannel 0: contract\n\nChannel 1: any new\n\nChannel 0: in twenty\n\nChannel 1: any\n\nChannel 0: four\n\nChannel 1: new router\n\nChannel 0: months.\n\nChannel 1: I need to change?\n\nChannel 0: No.\n\nChannel 1: Mhmm.\n\nChannel 0: We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: for it for the upgrade to take effect on your end. So do you want us to upgrade this today\n\nChannel 1: Yep.\n\nChannel 0: or tomorrow?\n\nChannel 1: Maybe maybe today.\n\nChannel 0: Okay. Today.\n\nChannel 1: Oh, okay. Maybe\n\nChannel 0: Okay then.\n\nChannel 1: start maybe start tomorrow. That's fine. Yeah. Okay.\n\nChannel 0: Okay. I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Okay then. I'll give you a callback again.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.04447655379772186},{"text":"This is Rose speaking.","start":2.08,"end":3.22,"sentiment":"neutral","sentiment_score":0.05828926619142294}],"sentiment":"neutral","sentiment_score":0.055526723712682725,"channel":1,"num_words":5,"start":1.68,"end":3.22},{"sentences":[{"text":"Yes.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.13173775374889374},{"text":"Hello.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.1623026430606842},{"text":"Good afternoon.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3912300169467926},{"text":"This is Maureen from","start":5.92,"end":7.68,"sentiment":"neutral","sentiment_score":0.24700239673256874}],"sentiment":"neutral","sentiment_score":0.25806375220417976,"channel":0,"num_words":8,"start":4.08,"end":7.68},{"sentences":[{"text":"Yes.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.18390345573425293}],"sentiment":"neutral","sentiment_score":0.18390345573425293,"channel":1,"num_words":1,"start":7.6,"end":8.0},{"sentences":[{"text":"Ertol","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.10810814797878264}],"sentiment":"neutral","sentiment_score":0.10810814797878264,"channel":0,"num_words":1,"start":7.68,"end":8.16},{"sentences":[{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.11963875591754912}],"sentiment":"neutral","sentiment_score":0.11963875591754912,"channel":1,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"tech support.","start":8.16,"end":8.9,"sentiment":"neutral","sentiment_score":0.10932299122214317},{"text":"Yeah.","start":9.2,"end":9.36,"sentiment":"neutral","sentiment_score":0.05941850692033768},{"text":"Am I speaking with Shuangsha?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.04200140088796615}],"sentiment":"neutral","sentiment_score":0.06100893672555685,"channel":0,"num_words":8,"start":8.16,"end":10.74},{"sentences":[{"text":"Yep.","start":11.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.06815038621425629},{"text":"Yes.","start":11.5199995,"end":12.0,"sentiment":"neutral","sentiment_score":0.1028994917869568},{"text":"This is Rose.","start":12.0,"end":12.98,"sentiment":"neutral","sentiment_score":0.10125261545181273}],"sentiment":"neutral","sentiment_score":0.09496154487133027,"channel":1,"num_words":5,"start":11.12,"end":12.98},{"sentences":[{"text":"Yeah.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":0.06218572705984115},{"text":"It was noted here that you're asking for an upgrade regarding your Internet service.","start":14.16,"end":19.725,"sentiment":"neutral","sentiment_score":0.044152661226689816},{"text":"Yeah.","start":20.265,"end":20.765,"sentiment":"neutral","sentiment_score":0.02190414071083069},{"text":"Just wanted to ask when do you want us to active sorry, upgrade the service?","start":21.385,"end":28.445,"sentiment":"neutral","sentiment_score":0.01724219135940075},{"text":"Do you have a effective","start":29.119999,"end":30.4,"sentiment":"neutral","sentiment_score":0.004128592833876609}],"sentiment":"neutral","sentiment_score":0.027263971097353432,"channel":0,"num_words":36,"start":13.36,"end":30.4},{"sentences":[{"text":"If","start":30.27,"end":30.59,"sentiment":"neutral","sentiment_score":0.028673656284809113}],"sentiment":"neutral","sentiment_score":0.028673656284809113,"channel":1,"num_words":1,"start":30.27,"end":30.59},{"sentences":[{"text":"date","start":30.4,"end":30.64,"sentiment":"neutral","sentiment_score":0.02427150681614876}],"sentiment":"neutral","sentiment_score":0.02427150681614876,"channel":0,"num_words":1,"start":30.4,"end":30.64},{"sentences":[{"text":"you","start":30.59,"end":30.83,"sentiment":"neutral","sentiment_score":-0.00554250180721283}],"sentiment":"neutral","sentiment_score":-0.00554250180721283,"channel":1,"num_words":1,"start":30.59,"end":30.83},{"sentences":[{"text":"for","start":30.64,"end":30.88,"sentiment":"neutral","sentiment_score":0.004768244922161102}],"sentiment":"neutral","sentiment_score":0.004768244922161102,"channel":0,"num_words":1,"start":30.64,"end":30.88},{"sentences":[{"text":"can,","start":30.83,"end":31.23,"sentiment":"neutral","sentiment_score":0.0164081621915102}],"sentiment":"neutral","sentiment_score":0.0164081621915102,"channel":1,"num_words":1,"start":30.83,"end":31.23},{"sentences":[{"text":"it?","start":30.88,"end":31.38,"sentiment":"neutral","sentiment_score":0.012342233210802078}],"sentiment":"neutral","sentiment_score":0.012342233210802078,"channel":0,"num_words":1,"start":30.88,"end":31.38},{"sentences":[{"text":"you can upgrade today or tomorrow.","start":31.23,"end":33.89,"sentiment":"neutral","sentiment_score":0.036467485750714936}],"sentiment":"neutral","sentiment_score":0.036467485750714936,"channel":1,"num_words":6,"start":31.23,"end":33.89},{"sentences":[{"text":"Mhmm.","start":35.84,"end":36.34,"sentiment":"neutral","sentiment_score":0.023965777829289436},{"text":"Yeah.","start":36.8,"end":37.04,"sentiment":"neutral","sentiment_score":0.02722450904548168},{"text":"May I know the reason for the upgrade?","start":37.04,"end":38.82,"sentiment":"neutral","sentiment_score":0.020345934201031923}],"sentiment":"neutral","sentiment_score":0.021395776048302652,"channel":0,"num_words":10,"start":35.84,"end":38.82},{"sentences":[{"text":"Yeah.","start":40.19,"end":40.69,"sentiment":"neutral","sentiment_score":0.06818538904190063},{"text":"If you would like yeah.","start":42.414997,"end":43.774998,"sentiment":"neutral","sentiment_score":0.09793073534965516},{"text":"If you can.","start":43.774998,"end":44.655,"sentiment":"neutral","sentiment_score":0.17594329516092935},{"text":"If if you can, you can upgrade today today or tomorrow.","start":44.655,"end":49.555,"sentiment":"neutral","sentiment_score":0.1828851564364},{"text":"Yeah.","start":49.934998,"end":50.434998,"sentiment":"neutral","sentiment_score":0.05983612686395645}],"sentiment":"neutral","sentiment_score":0.15034484756844385,"channel":1,"num_words":21,"start":40.19,"end":50.434998},{"sentences":[{"text":"So if not, maybe I can pay I can pay","start":51.295,"end":57.379997,"sentiment":"neutral","sentiment_score":-0.004375714808702469}],"sentiment":"neutral","sentiment_score":-0.004375714808702469,"channel":1,"num_words":10,"start":51.295,"end":57.379997},{"sentences":[{"text":"Mhmm.","start":57.12,"end":57.62,"sentiment":"neutral","sentiment_score":-0.006441956385970116}],"sentiment":"neutral","sentiment_score":-0.006441956385970116,"channel":0,"num_words":1,"start":57.12,"end":57.62},{"sentences":[{"text":"this month and upgrade next month.","start":57.379997,"end":61.0,"sentiment":"neutral","sentiment_score":0.007027121260762215},{"text":"Yes.","start":61.3,"end":61.8,"sentiment":"neutral","sentiment_score":0.06977086514234543},{"text":"But prefer can upgrade today.","start":61.94,"end":65.799995,"sentiment":"neutral","sentiment_score":0.08723166137933731}],"sentiment":"neutral","sentiment_score":0.045674324966967106,"channel":1,"num_words":12,"start":57.379997,"end":65.799995},{"sentences":[{"text":"Mhmm.","start":66.479996,"end":66.979996,"sentiment":"neutral","sentiment_score":0.010463440790772438},{"text":"Okay.","start":67.44,"end":67.759995,"sentiment":"neutral","sentiment_score":-0.00251678004860878},{"text":"I see.","start":67.759995,"end":68.42,"sentiment":"neutral","sentiment_score":-0.023674081079661846},{"text":"May I know","start":68.64,"end":69.2,"sentiment":"neutral","sentiment_score":-0.034382409105698265}],"sentiment":"neutral","sentiment_score":-0.02036410410489355,"channel":0,"num_words":7,"start":66.479996,"end":69.2},{"sentences":[{"text":"Mhmm.","start":69.075,"end":69.575,"sentiment":"neutral","sentiment_score":-0.03057983890175819}],"sentiment":"neutral","sentiment_score":-0.03057983890175819,"channel":1,"num_words":1,"start":69.075,"end":69.575},{"sentences":[{"text":"the reason for the upgrade?","start":69.2,"end":71.625,"sentiment":"neutral","sentiment_score":-0.04881170615553856},{"text":"Is your Internet speed slow?","start":71.925,"end":73.705,"sentiment":"neutral","sentiment_score":-0.19828564524650574}],"sentiment":"neutral","sentiment_score":-0.12354867570102215,"channel":0,"num_words":10,"start":69.2,"end":73.705},{"sentences":[{"text":"Yeah.","start":75.075,"end":75.395,"sentiment":"neutral","sentiment_score":-0.16222818195819855},{"text":"Yeah.","start":75.395,"end":75.875,"sentiment":"neutral","sentiment_score":-0.18492482602596283},{"text":"Because my mom visits have a trip here, so we","start":75.875,"end":82.16,"sentiment":"neutral","sentiment_score":-0.21574065387248992}],"sentiment":"neutral","sentiment_score":-0.20871329555908838,"channel":1,"num_words":12,"start":75.075,"end":82.16},{"sentences":[{"text":"Mhmm.","start":82.005,"end":82.5,"sentiment":"neutral","sentiment_score":-0.15140387415885925}],"sentiment":"neutral","sentiment_score":-0.15140387415885925,"channel":0,"num_words":1,"start":82.005,"end":82.5},{"sentences":[{"text":"have two people already now.","start":82.16,"end":84.24,"sentiment":"neutral","sentiment_score":-0.2423033058643341},{"text":"So when I playing a game or is see some video is quite full.","start":84.24,"end":91.22,"sentiment":"negative","sentiment_score":-0.3516188370329993}],"sentiment":"neutral","sentiment_score":-0.32285159198861374,"channel":1,"num_words":19,"start":82.16,"end":91.22},{"sentences":[{"text":"Mhmm.","start":92.26,"end":92.76,"sentiment":"neutral","sentiment_score":-0.046662770211696625},{"text":"May I know how many of you are using the Internet?","start":93.38,"end":96.36,"sentiment":"neutral","sentiment_score":-0.030157239938324146}],"sentiment":"neutral","sentiment_score":-0.03153270079443852,"channel":0,"num_words":12,"start":92.26,"end":96.36},{"sentences":[{"text":"Two people and","start":97.244995,"end":99.505,"sentiment":"neutral","sentiment_score":-0.016018451501925785}],"sentiment":"neutral","sentiment_score":-0.016018451501925785,"channel":1,"num_words":3,"start":97.244995,"end":99.505},{"sentences":[{"text":"Two","start":99.784996,"end":100.025,"sentiment":"neutral","sentiment_score":-0.02864016592502594}],"sentiment":"neutral","sentiment_score":-0.02864016592502594,"channel":0,"num_words":1,"start":99.784996,"end":100.025},{"sentences":[{"text":"maybe","start":99.885,"end":100.385,"sentiment":"neutral","sentiment_score":-0.033525802195072174}],"sentiment":"neutral","sentiment_score":-0.033525802195072174,"channel":1,"num_words":1,"start":99.885,"end":100.385},{"sentences":[{"text":"people already.","start":100.025,"end":100.924995,"sentiment":"neutral","sentiment_score":-0.02623162791132927}],"sentiment":"neutral","sentiment_score":-0.02623162791132927,"channel":0,"num_words":2,"start":100.025,"end":100.924995},{"sentences":[{"text":"three devices.","start":100.445,"end":101.505,"sentiment":"neutral","sentiment_score":-0.03254624176770449},{"text":"Divest the devices.","start":101.885,"end":102.945,"sentiment":"neutral","sentiment_score":-0.049512541542450585},{"text":"And we","start":104.205,"end":105.244995,"sentiment":"neutral","sentiment_score":-0.02254590019583702}],"sentiment":"neutral","sentiment_score":-0.03696027265063354,"channel":1,"num_words":7,"start":100.445,"end":105.244995},{"sentences":[{"text":"That's for a regular use?","start":105.145,"end":107.005,"sentiment":"neutral","sentiment_score":-0.04107979387044906}],"sentiment":"neutral","sentiment_score":-0.04107979387044906,"channel":0,"num_words":5,"start":105.145,"end":107.005},{"sentences":[{"text":"yeah.","start":107.325,"end":107.645,"sentiment":"neutral","sentiment_score":-0.04496780410408974},{"text":"Yeah.","start":107.645,"end":107.965,"sentiment":"neutral","sentiment_score":-0.058218471705913544},{"text":"The regular used, but I'm playing the game.","start":107.965,"end":111.24,"sentiment":"neutral","sentiment_score":-0.11240135598927736},{"text":"So I need to more faster.","start":111.299995,"end":114.36,"sentiment":"neutral","sentiment_score":-0.1690972919265429}],"sentiment":"neutral","sentiment_score":-0.12606130470521748,"channel":1,"num_words":16,"start":107.325,"end":114.36},{"sentences":[{"text":"Okay.","start":115.28,"end":115.78,"sentiment":"neutral","sentiment_score":-0.015799380838871002},{"text":"Okay.","start":115.92,"end":116.42,"sentiment":"neutral","sentiment_score":-0.011639850214123726},{"text":"Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100.","start":117.12,"end":133.435,"sentiment":"neutral","sentiment_score":-0.054334542196657926}],"sentiment":"neutral","sentiment_score":-0.05219691447717579,"channel":0,"num_words":38,"start":115.28,"end":133.435},{"sentences":[{"text":"100, but last people said they can do you $89.","start":134.615,"end":139.515,"sentiment":"neutral","sentiment_score":-0.0965818639844656},{"text":"Is that after discount?","start":139.92,"end":141.21999,"sentiment":"neutral","sentiment_score":-0.08181407675147057}],"sentiment":"neutral","sentiment_score":-0.09236249620360988,"channel":1,"num_words":14,"start":134.615,"end":141.21999},{"sentences":[{"text":"You for the standard?","start":144.37,"end":145.82999,"sentiment":"neutral","sentiment_score":-0.08103149384260178}],"sentiment":"neutral","sentiment_score":-0.08103149384260178,"channel":0,"num_words":4,"start":144.37,"end":145.82999},{"sentences":[{"text":"Yeah.","start":146.56,"end":147.06,"sentiment":"neutral","sentiment_score":-0.09706366062164308},{"text":"No.","start":147.12,"end":147.35999,"sentiment":"neutral","sentiment_score":-0.25308459997177124},{"text":"No.","start":147.35999,"end":147.59999,"sentiment":"neutral","sentiment_score":-0.13497011363506317}],"sentiment":"neutral","sentiment_score":-0.16170612474282584,"channel":1,"num_words":3,"start":146.56,"end":147.59999},{"sentences":[{"text":"Standard","start":147.48999,"end":147.97,"sentiment":"neutral","sentiment_score":0.026613065972924232}],"sentiment":"neutral","sentiment_score":0.026613065972924232,"channel":0,"num_words":1,"start":147.48999,"end":147.97},{"sentences":[{"text":"And I think","start":147.59999,"end":148.15999,"sentiment":"neutral","sentiment_score":0.03934774547815323}],"sentiment":"neutral","sentiment_score":0.03934774547815323,"channel":1,"num_words":3,"start":147.59999,"end":148.15999},{"sentences":[{"text":"fee.","start":147.97,"end":148.47,"sentiment":"neutral","sentiment_score":0.10675998777151108}],"sentiment":"neutral","sentiment_score":0.10675998777151108,"channel":0,"num_words":1,"start":147.97,"end":148.47},{"sentences":[{"text":"the $100 was the fast I think the fast one.","start":148.15999,"end":153.06,"sentiment":"positive","sentiment_score":0.43036608695983886}],"sentiment":"positive","sentiment_score":0.43036608695983886,"channel":1,"num_words":10,"start":148.15999,"end":153.06},{"sentences":[{"text":"100 MBPS.","start":152.745,"end":154.125,"sentiment":"neutral","sentiment_score":0.1603584960103035}],"sentiment":"neutral","sentiment_score":0.1603584960103035,"channel":0,"num_words":2,"start":152.745,"end":154.125},{"sentences":[{"text":"Yeah.","start":154.545,"end":155.045,"sentiment":"neutral","sentiment_score":0.11402584612369536},{"text":"Yeah.","start":155.58499,"end":156.08499,"sentiment":"neutral","sentiment_score":0.10407529771327972},{"text":"So this one, do you have because I see all the apps that have 15% discounts.","start":156.22499,"end":164.48499,"sentiment":"neutral","sentiment_score":0.10528334602713585}],"sentiment":"neutral","sentiment_score":0.10570192668173048,"channel":1,"num_words":18,"start":154.545,"end":164.48499},{"sentences":[{"text":"Mhmm.","start":165.43001,"end":165.93001,"sentiment":"neutral","sentiment_score":0.008789841085672379}],"sentiment":"neutral","sentiment_score":0.008789841085672379,"channel":0,"num_words":1,"start":165.43001,"end":165.93001},{"sentences":[{"text":"Yeah.","start":166.465,"end":166.94499,"sentiment":"neutral","sentiment_score":0.01037292368710041},{"text":"So","start":166.94499,"end":167.44499,"sentiment":"neutral","sentiment_score":-0.0010962747037410736}],"sentiment":"neutral","sentiment_score":0.004638324491679668,"channel":1,"num_words":2,"start":166.465,"end":167.44499},{"sentences":[{"text":"But mhmm.","start":167.43001,"end":168.89,"sentiment":"neutral","sentiment_score":-0.011637179646641016},{"text":"Let me just","start":169.43001,"end":170.33,"sentiment":"neutral","sentiment_score":-0.00885378010571003}],"sentiment":"neutral","sentiment_score":-0.009967139922082424,"channel":0,"num_words":5,"start":167.43001,"end":170.33},{"sentences":[{"text":"coming","start":169.86,"end":170.26,"sentiment":"neutral","sentiment_score":-0.009297015145421028}],"sentiment":"neutral","sentiment_score":-0.009297015145421028,"channel":1,"num_words":1,"start":169.86,"end":170.26},{"sentences":[{"text":"check.","start":170.39,"end":170.89,"sentiment":"neutral","sentiment_score":-0.001307913102209568}],"sentiment":"neutral","sentiment_score":-0.001307913102209568,"channel":0,"num_words":1,"start":170.39,"end":170.89},{"sentences":[{"text":"yeah.","start":170.5,"end":171.0,"sentiment":"neutral","sentiment_score":0.004017584957182407}],"sentiment":"neutral","sentiment_score":0.004017584957182407,"channel":1,"num_words":1,"start":170.5,"end":171.0},{"sentences":[{"text":"Okay.","start":185.885,"end":186.125,"sentiment":"neutral","sentiment_score":0.0053942035883665085},{"text":"I see.","start":186.125,"end":186.865,"sentiment":"neutral","sentiment_score":0.005673220846801996},{"text":"Actually, the discount period has ended since you already utilized the discount for three months.","start":187.885,"end":196.34,"sentiment":"neutral","sentiment_score":-0.12092225352923075},{"text":"We're just giving the discount for a new customer, like, new activation only, not for existing","start":198.23999,"end":206.485,"sentiment":"neutral","sentiment_score":0.02200434822589159}],"sentiment":"neutral","sentiment_score":-0.042500693707124275,"channel":0,"num_words":34,"start":185.885,"end":206.485},{"sentences":[{"text":"Because the last I only used the last it three months four months.","start":208.67,"end":214.885,"sentiment":"neutral","sentiment_score":-0.09497604547784878}],"sentiment":"neutral","sentiment_score":-0.09497604547784878,"channel":1,"num_words":13,"start":208.67,"end":214.885},{"sentences":[{"text":"customer.","start":214.945,"end":215.445,"sentiment":"neutral","sentiment_score":-0.03996611759066582},{"text":"Yeah.","start":215.66501,"end":216.16501,"sentiment":"neutral","sentiment_score":-0.06460084021091461},{"text":"The discount is only for three months.","start":216.225,"end":218.32501,"sentiment":"neutral","sentiment_score":-0.09009842095630509},{"text":"Yeah.","start":221.04001,"end":221.54001,"sentiment":"neutral","sentiment_score":-0.07506738603115082},{"text":"But so since the discount has been ended because you've been given a discount for May 1 up until July 31.","start":221.84,"end":233.14001,"sentiment":"neutral","sentiment_score":-0.13499178418091365}],"sentiment":"neutral","sentiment_score":-0.1175855083330985,"channel":0,"num_words":31,"start":214.945,"end":233.14001},{"sentences":[{"text":"Yeah.","start":234.64,"end":235.04001,"sentiment":"neutral","sentiment_score":-0.2435126155614853},{"text":"That's already three months, so we cannot give you a discount anymore.","start":235.04001,"end":240.715,"sentiment":"negative","sentiment_score":-0.39572743078072864},{"text":"Yeah.","start":243.97499,"end":244.47499,"sentiment":"neutral","sentiment_score":-0.07688990235328674},{"text":"If ever","start":244.935,"end":245.75499,"sentiment":"neutral","sentiment_score":-0.0678161233663559}],"sentiment":"neutral","sentiment_score":-0.32529774587601423,"channel":0,"num_words":16,"start":234.64,"end":245.75499},{"sentences":[{"text":"How about my contract?","start":245.375,"end":246.755,"sentiment":"neutral","sentiment_score":-0.06353032123297453},{"text":"Is this twelve month contract or six?","start":246.975,"end":251.395,"sentiment":"neutral","sentiment_score":-0.03847708659512656}],"sentiment":"neutral","sentiment_score":-0.047587353736162186,"channel":1,"num_words":11,"start":245.375,"end":251.395},{"sentences":[{"text":"For your contract, it's twenty four month contract.","start":252.93,"end":256.15,"sentiment":"neutral","sentiment_score":-0.06700325850397348},{"text":"So this will end yeah.","start":259.33,"end":261.99,"sentiment":"neutral","sentiment_score":-0.09057636857032776},{"text":"This will end on you started March 24.","start":263.09,"end":266.70996,"sentiment":"neutral","sentiment_score":-0.09601397812366486},{"text":"This will end on 03/24/2028.","start":267.485,"end":271.745,"sentiment":"neutral","sentiment_score":-0.12415155321359635}],"sentiment":"neutral","sentiment_score":-0.09145298084387413,"channel":0,"num_words":26,"start":252.93,"end":271.745},{"sentences":[{"text":"It's too long time.","start":273.115,"end":274.815,"sentiment":"negative","sentiment_score":-0.3437808230519295},{"text":"How about if we can change the contract?","start":276.79498,"end":280.25497,"sentiment":"neutral","sentiment_score":-0.1433751815930009}],"sentiment":"neutral","sentiment_score":-0.21017706207931042,"channel":1,"num_words":12,"start":273.115,"end":280.25497},{"sentences":[{"text":"You may make it shorter?","start":283.06,"end":284.36,"sentiment":"neutral","sentiment_score":-0.09561628848314285}],"sentiment":"neutral","sentiment_score":-0.09561628848314285,"channel":0,"num_words":5,"start":283.06,"end":284.36},{"sentences":[{"text":"Yeah.","start":285.38,"end":285.88,"sentiment":"neutral","sentiment_score":-0.021847719326615337}],"sentiment":"neutral","sentiment_score":-0.021847719326615337,"channel":1,"num_words":1,"start":285.38,"end":285.88},{"sentences":[{"text":"Let me check here.","start":288.18,"end":290.12,"sentiment":"neutral","sentiment_score":-0.0012166909873485565},{"text":"Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45.","start":294.02,"end":305.415,"sentiment":"neutral","sentiment_score":-0.028745899721980096},{"text":"If","start":309.555,"end":309.795,"sentiment":"neutral","sentiment_score":0.005866445600986481}],"sentiment":"neutral","sentiment_score":-0.022956732511520386,"channel":0,"num_words":25,"start":288.18,"end":309.795},{"sentences":[{"text":"Double","start":309.69,"end":310.01,"sentiment":"neutral","sentiment_score":-0.003165915608406067}],"sentiment":"neutral","sentiment_score":-0.003165915608406067,"channel":1,"num_words":1,"start":309.69,"end":310.01},{"sentences":[{"text":"you want","start":309.795,"end":310.275,"sentiment":"neutral","sentiment_score":0.016501275822520256}],"sentiment":"neutral","sentiment_score":0.016501275822520256,"channel":0,"num_words":2,"start":309.795,"end":310.275},{"sentences":[{"text":"check","start":310.01,"end":310.41,"sentiment":"neutral","sentiment_score":0.03304857388138771}],"sentiment":"neutral","sentiment_score":0.03304857388138771,"channel":1,"num_words":1,"start":310.01,"end":310.41},{"sentences":[{"text":"it","start":310.275,"end":310.775,"sentiment":"neutral","sentiment_score":0.003257568925619126}],"sentiment":"neutral","sentiment_score":0.003257568925619126,"channel":0,"num_words":1,"start":310.275,"end":310.775},{"sentences":[{"text":"the","start":310.41,"end":310.91,"sentiment":"neutral","sentiment_score":0.0017993971705436709}],"sentiment":"neutral","sentiment_score":0.0017993971705436709,"channel":1,"num_words":1,"start":310.41,"end":310.91},{"sentences":[{"text":"yeah.","start":312.115,"end":312.615,"sentiment":"neutral","sentiment_score":0.014400336891412737},{"text":"You can see you can also see this on our website.","start":313.075,"end":316.28,"sentiment":"neutral","sentiment_score":0.036407096311450005},{"text":"But for the discount, we can no longer give it since you already used the 15% discount for three months.","start":320.9,"end":332.07498,"sentiment":"neutral","sentiment_score":-0.12496281284838914},{"text":"But we can make the contract shorter.","start":332.85498,"end":335.595,"sentiment":"neutral","sentiment_score":-0.12696978875568934}],"sentiment":"neutral","sentiment_score":-0.07623503543436527,"channel":0,"num_words":39,"start":312.115,"end":335.595},{"sentences":[{"text":"Okay.","start":337.14,"end":337.22,"sentiment":"neutral","sentiment_score":0.050115104764699936},{"text":"Yeah.","start":337.22,"end":337.62,"sentiment":"neutral","sentiment_score":0.06986299157142639},{"text":"Because the website now, the voucher plus 15 percent off for first six months.","start":337.62,"end":345.48,"sentiment":"neutral","sentiment_score":0.13384830366287911},{"text":"But for my now contract, it's twenty four months, just a three months discount.","start":345.78,"end":352.655,"sentiment":"neutral","sentiment_score":0.037738128166113584},{"text":"So","start":352.875,"end":353.375,"sentiment":"neutral","sentiment_score":0.0557156503200531}],"sentiment":"neutral","sentiment_score":0.08315818684716378,"channel":1,"num_words":31,"start":337.14,"end":353.375},{"sentences":[{"text":"Yes.","start":354.51,"end":355.01,"sentiment":"neutral","sentiment_score":0.06510689854621887}],"sentiment":"neutral","sentiment_score":0.06510689854621887,"channel":0,"num_words":1,"start":354.51,"end":355.01},{"sentences":[{"text":"this one is","start":355.59497,"end":356.235,"sentiment":"neutral","sentiment_score":0.03831267853577932}],"sentiment":"neutral","sentiment_score":0.03831267853577932,"channel":1,"num_words":3,"start":355.59497,"end":356.235},{"sentences":[{"text":"That's already been used.","start":356.19,"end":357.825,"sentiment":"neutral","sentiment_score":0.028716503642499447}],"sentiment":"neutral","sentiment_score":0.028716503642499447,"channel":0,"num_words":4,"start":356.19,"end":357.825},{"sentences":[{"text":"yeah.","start":358.955,"end":359.455,"sentiment":"neutral","sentiment_score":0.006968686822801828}],"sentiment":"neutral","sentiment_score":0.006968686822801828,"channel":1,"num_words":1,"start":358.955,"end":359.455},{"sentences":[{"text":"You've been given a discount for the month of May up until July.","start":359.185,"end":364.24503,"sentiment":"neutral","sentiment_score":0.2654241312008638}],"sentiment":"neutral","sentiment_score":0.2654241312008638,"channel":0,"num_words":13,"start":359.185,"end":364.24503},{"sentences":[{"text":"How many how much if I break the contract I need to pay?","start":365.73,"end":371.75,"sentiment":"neutral","sentiment_score":-0.15195096771304423},{"text":"How much I need to pay?","start":372.13,"end":373.59,"sentiment":"neutral","sentiment_score":-0.11291184773047765}],"sentiment":"neutral","sentiment_score":-0.13962282456065478,"channel":1,"num_words":19,"start":365.73,"end":373.59},{"sentences":[{"text":"Let me just check the cancellation fee.","start":375.52,"end":378.58,"sentiment":"neutral","sentiment_score":-0.09573460796049663},{"text":"Did you are you been given a free router or","start":380.16,"end":384.58,"sentiment":"neutral","sentiment_score":-0.05396171696484089}],"sentiment":"neutral","sentiment_score":-0.07116231913952266,"channel":0,"num_words":17,"start":375.52,"end":384.58},{"sentences":[{"text":"If","start":386.055,"end":386.555,"sentiment":"neutral","sentiment_score":-0.1498725563287735}],"sentiment":"neutral","sentiment_score":-0.1498725563287735,"channel":1,"num_words":1,"start":386.055,"end":386.555},{"sentences":[{"text":"you're using the wrong","start":386.095,"end":387.295,"sentiment":"neutral","sentiment_score":-0.26803871989250183}],"sentiment":"neutral","sentiment_score":-0.26803871989250183,"channel":0,"num_words":4,"start":386.095,"end":387.295},{"sentences":[{"text":"I","start":387.095,"end":387.33502,"sentiment":"negative","sentiment_score":-0.3777702748775482}],"sentiment":"negative","sentiment_score":-0.3777702748775482,"channel":1,"num_words":1,"start":387.095,"end":387.33502},{"sentences":[{"text":"one.","start":387.295,"end":387.795,"sentiment":"negative","sentiment_score":-0.3445665240287781}],"sentiment":"negative","sentiment_score":-0.3445665240287781,"channel":0,"num_words":1,"start":387.295,"end":387.795},{"sentences":[{"text":"can't get any good price, I will change to another company.","start":387.33502,"end":392.93,"sentiment":"negative","sentiment_score":-0.6205545718019659},{"text":"So","start":393.31,"end":393.81,"sentiment":"neutral","sentiment_score":-0.0389915332198143}],"sentiment":"negative","sentiment_score":-0.5720909852534533,"channel":1,"num_words":12,"start":387.33502,"end":393.81},{"sentences":[{"text":"Yeah.","start":398.19,"end":398.69,"sentiment":"neutral","sentiment_score":0.05855097621679306}],"sentiment":"neutral","sentiment_score":0.05855097621679306,"channel":0,"num_words":1,"start":398.19,"end":398.69},{"sentences":[{"text":"I will make the plan.","start":398.34998,"end":399.72998,"sentiment":"neutral","sentiment_score":0.10061445087194443}],"sentiment":"neutral","sentiment_score":0.10061445087194443,"channel":1,"num_words":5,"start":398.34998,"end":399.72998},{"sentences":[{"text":"Let me just check the cancellation fee.","start":399.23,"end":403.15002,"sentiment":"neutral","sentiment_score":0.055887650698423386},{"text":"Is it okay if I put you on hold?","start":403.15002,"end":404.93002,"sentiment":"neutral","sentiment_score":0.043172398375140295}],"sentiment":"neutral","sentiment_score":0.04873532126657665,"channel":0,"num_words":16,"start":399.23,"end":404.93002},{"sentences":[{"text":"Could you please give me the plan to to my email?","start":407.165,"end":411.025,"sentiment":"neutral","sentiment_score":0.032464928925037384}],"sentiment":"neutral","sentiment_score":0.032464928925037384,"channel":1,"num_words":11,"start":407.165,"end":411.025},{"sentences":[{"text":"You mean the plans","start":415.21503,"end":417.475,"sentiment":"neutral","sentiment_score":0.004180549643933773}],"sentiment":"neutral","sentiment_score":0.004180549643933773,"channel":0,"num_words":4,"start":415.21503,"end":417.475},{"sentences":[{"text":"Yeah.","start":417.34,"end":417.84,"sentiment":"neutral","sentiment_score":0.03028704598546028}],"sentiment":"neutral","sentiment_score":0.03028704598546028,"channel":1,"num_words":1,"start":417.34,"end":417.84},{"sentences":[{"text":"available?","start":417.61502,"end":418.11502,"sentiment":"neutral","sentiment_score":0.013263709843158722}],"sentiment":"neutral","sentiment_score":0.013263709843158722,"channel":0,"num_words":1,"start":417.61502,"end":418.11502},{"sentences":[{"text":"Yeah.","start":417.98,"end":418.3,"sentiment":"neutral","sentiment_score":0.034237708896398544},{"text":"The upgrade or and cancel cancel plan.","start":418.3,"end":425.12,"sentiment":"neutral","sentiment_score":0.017527300864458084}],"sentiment":"neutral","sentiment_score":0.01961610186845064,"channel":1,"num_words":8,"start":417.98,"end":425.12},{"sentences":[{"text":"Let me just check here.","start":429.73,"end":431.19,"sentiment":"neutral","sentiment_score":0.0366182878613472},{"text":"For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service.","start":431.49,"end":448.165,"sentiment":"neutral","sentiment_score":0.0029849429968102224}],"sentiment":"neutral","sentiment_score":0.007931023123948014,"channel":0,"num_words":34,"start":429.73,"end":448.165},{"sentences":[{"text":"Okay.","start":449.49,"end":449.99,"sentiment":"neutral","sentiment_score":0.07136302441358566}],"sentiment":"neutral","sentiment_score":0.07136302441358566,"channel":1,"num_words":1,"start":449.49,"end":449.99},{"sentences":[{"text":"Yeah.","start":451.425,"end":451.925,"sentiment":"neutral","sentiment_score":0.0711379200220108}],"sentiment":"neutral","sentiment_score":0.0711379200220108,"channel":0,"num_words":1,"start":451.425,"end":451.925},{"sentences":[{"text":"So upgrade","start":451.57,"end":452.40997,"sentiment":"neutral","sentiment_score":0.07223030366003513}],"sentiment":"neutral","sentiment_score":0.07223030366003513,"channel":1,"num_words":2,"start":451.57,"end":452.40997},{"sentences":[{"text":"That","start":452.225,"end":452.465,"sentiment":"neutral","sentiment_score":0.1003919243812561}],"sentiment":"neutral","sentiment_score":0.1003919243812561,"channel":0,"num_words":1,"start":452.225,"end":452.465},{"sentences":[{"text":"so can I can I upgrade today, or I need you waiting for the next month?","start":452.77,"end":457.83002,"sentiment":"neutral","sentiment_score":0.1170222731307149}],"sentiment":"neutral","sentiment_score":0.1170222731307149,"channel":1,"num_words":16,"start":452.77,"end":457.83002},{"sentences":[{"text":"Yeah.","start":457.49002,"end":457.99002,"sentiment":"neutral","sentiment_score":0.13459795713424683},{"text":"You can upgrade today.","start":458.29,"end":459.59003,"sentiment":"neutral","sentiment_score":0.1605987474322319},{"text":"May I know the plan that you want us to upgrade?","start":460.53,"end":463.43002,"sentiment":"neutral","sentiment_score":0.10368387536569075},{"text":"Is it the standard or a Linham standard or Linham fast?","start":463.65002,"end":468.47,"sentiment":"neutral","sentiment_score":0.03936593573201786},{"text":"Linham Standard is $79.95, while the Linham Fast is $89.95 per month.","start":468.91498,"end":479.57498,"sentiment":"neutral","sentiment_score":0.0430818268408378}],"sentiment":"neutral","sentiment_score":0.07352622541097495,"channel":0,"num_words":39,"start":457.49002,"end":479.57498},{"sentences":[{"text":"$89.95 dollar and $99.95 dollars.","start":480.02,"end":485.13998,"sentiment":"neutral","sentiment_score":0.03458586819469929},{"text":"Right?","start":485.13998,"end":485.63998,"sentiment":"neutral","sentiment_score":0.03221236169338226}],"sentiment":"neutral","sentiment_score":0.034190283777813114,"channel":1,"num_words":6,"start":480.02,"end":485.63998},{"sentences":[{"text":"79.95","start":487.49,"end":489.59,"sentiment":"neutral","sentiment_score":0.027636829763650898}],"sentiment":"neutral","sentiment_score":0.027636829763650898,"channel":0,"num_words":1,"start":487.49,"end":489.59},{"sentences":[{"text":"Oh,","start":490.125,"end":490.445,"sentiment":"neutral","sentiment_score":0.0918581411242485}],"sentiment":"neutral","sentiment_score":0.0918581411242485,"channel":1,"num_words":1,"start":490.125,"end":490.445},{"sentences":[{"text":"and","start":490.13,"end":490.63,"sentiment":"neutral","sentiment_score":0.10365155339241028}],"sentiment":"neutral","sentiment_score":0.10365155339241028,"channel":0,"num_words":1,"start":490.13,"end":490.63},{"sentences":[{"text":"thank","start":490.445,"end":490.945,"sentiment":"neutral","sentiment_score":0.2251420766115189}],"sentiment":"neutral","sentiment_score":0.2251420766115189,"channel":1,"num_words":1,"start":490.445,"end":490.945},{"sentences":[{"text":"89.95.","start":490.69,"end":492.63,"sentiment":"neutral","sentiment_score":0.140845388174057}],"sentiment":"neutral","sentiment_score":0.140845388174057,"channel":0,"num_words":1,"start":490.69,"end":492.63},{"sentences":[{"text":"you.","start":493.08502,"end":493.24503,"sentiment":"neutral","sentiment_score":0.07580322027206421},{"text":"$8,989.95.","start":493.24503,"end":496.605,"sentiment":"neutral","sentiment_score":0.025666525587439537},{"text":"So this one which plan I use for this one?","start":496.605,"end":501.57,"sentiment":"neutral","sentiment_score":0.010713616758584977},{"text":"89?","start":501.81,"end":502.55002,"sentiment":"neutral","sentiment_score":-0.005199158098548651}],"sentiment":"neutral","sentiment_score":0.01564667348821576,"channel":1,"num_words":13,"start":493.08502,"end":502.55002},{"sentences":[{"text":"You mean your current plan?","start":505.055,"end":506.51498,"sentiment":"neutral","sentiment_score":-0.021353301033377646}],"sentiment":"neutral","sentiment_score":-0.021353301033377646,"channel":0,"num_words":5,"start":505.055,"end":506.51498},{"sentences":[{"text":"Yeah.","start":506.45,"end":506.69,"sentiment":"neutral","sentiment_score":-0.006822357885539532},{"text":"Yeah.","start":506.69,"end":506.93,"sentiment":"neutral","sentiment_score":-0.0046872328966856},{"text":"Yeah.","start":506.93,"end":507.43,"sentiment":"neutral","sentiment_score":-0.005766141228377819},{"text":"Is that a","start":507.57,"end":508.21002,"sentiment":"neutral","sentiment_score":-0.007081314300497373}],"sentiment":"neutral","sentiment_score":-0.006419945818682511,"channel":1,"num_words":6,"start":506.45,"end":508.21002},{"sentences":[{"text":"Your","start":508.15,"end":508.38998,"sentiment":"neutral","sentiment_score":-0.041458092629909515}],"sentiment":"neutral","sentiment_score":-0.041458092629909515,"channel":0,"num_words":1,"start":508.15,"end":508.38998},{"sentences":[{"text":"fat?","start":508.21002,"end":508.71002,"sentiment":"neutral","sentiment_score":-0.01388322003185749}],"sentiment":"neutral","sentiment_score":-0.01388322003185749,"channel":1,"num_words":1,"start":508.21002,"end":508.71002},{"sentences":[{"text":"current plan is Lindham Basic, which","start":508.38998,"end":511.99,"sentiment":"neutral","sentiment_score":-0.0041193099071582156}],"sentiment":"neutral","sentiment_score":-0.0041193099071582156,"channel":0,"num_words":6,"start":508.38998,"end":511.99},{"sentences":[{"text":"One","start":511.89,"end":512.13,"sentiment":"neutral","sentiment_score":0.0229288712143898}],"sentiment":"neutral","sentiment_score":0.0229288712143898,"channel":1,"num_words":1,"start":511.89,"end":512.13},{"sentences":[{"text":"is $69.95 per month.","start":511.99,"end":516.01,"sentiment":"neutral","sentiment_score":0.003448574338108301}],"sentiment":"neutral","sentiment_score":0.003448574338108301,"channel":0,"num_words":4,"start":511.99,"end":516.01},{"sentences":[{"text":"oh, okay.","start":515.765,"end":516.745,"sentiment":"neutral","sentiment_score":-0.029431048780679703},{"text":"Let me double check.","start":517.045,"end":518.425,"sentiment":"neutral","sentiment_score":-0.03256368124857545},{"text":"I've","start":519.765,"end":520.165,"sentiment":"neutral","sentiment_score":-0.031346797943115234}],"sentiment":"neutral","sentiment_score":-0.03149480292839663,"channel":1,"num_words":7,"start":515.765,"end":520.165},{"sentences":[{"text":"Yep.","start":520.07,"end":520.57,"sentiment":"neutral","sentiment_score":-0.020959142595529556}],"sentiment":"neutral","sentiment_score":-0.020959142595529556,"channel":0,"num_words":1,"start":520.07,"end":520.57},{"sentences":[{"text":"is that a Superboost?","start":520.645,"end":521.625,"sentiment":"neutral","sentiment_score":-0.02468693256378174},{"text":"No.","start":524.805,"end":525.305,"sentiment":"negative","sentiment_score":-0.4154978096485138}],"sentiment":"neutral","sentiment_score":-0.10284910798072815,"channel":1,"num_words":5,"start":520.645,"end":525.305},{"sentences":[{"text":"I think you're on the wrong website.","start":525.555,"end":527.895,"sentiment":"negative","sentiment_score":-0.47436376554625376},{"text":"Can you click networks above","start":529.155,"end":531.655,"sentiment":"neutral","sentiment_score":-0.1327131062746048}],"sentiment":"neutral","sentiment_score":-0.33200932418306667,"channel":0,"num_words":12,"start":525.555,"end":531.655},{"sentences":[{"text":"Oh, yeah.","start":531.7,"end":532.5,"sentiment":"neutral","sentiment_score":-0.12330034747719765}],"sentiment":"neutral","sentiment_score":-0.12330034747719765,"channel":1,"num_words":2,"start":531.7,"end":532.5},{"sentences":[{"text":"the website?","start":532.275,"end":532.935,"sentiment":"neutral","sentiment_score":-0.11213451623916626}],"sentiment":"neutral","sentiment_score":-0.11213451623916626,"channel":0,"num_words":2,"start":532.275,"end":532.935},{"sentences":[{"text":"Networks in","start":532.5,"end":534.36,"sentiment":"neutral","sentiment_score":0.02190481498837471}],"sentiment":"neutral","sentiment_score":0.02190481498837471,"channel":1,"num_words":2,"start":532.5,"end":534.36},{"sentences":[{"text":"Then Linham Networks.","start":534.03503,"end":535.495,"sentiment":"neutral","sentiment_score":0.017391786600152653}],"sentiment":"neutral","sentiment_score":0.017391786600152653,"channel":0,"num_words":3,"start":534.03503,"end":535.495},{"sentences":[{"text":"mhmm.","start":536.66003,"end":537.16003,"sentiment":"neutral","sentiment_score":0.005332880187779665}],"sentiment":"neutral","sentiment_score":0.005332880187779665,"channel":1,"num_words":1,"start":536.66003,"end":537.16003},{"sentences":[{"text":"Yeah.","start":538.19,"end":538.69,"sentiment":"neutral","sentiment_score":0.01840478926897049}],"sentiment":"neutral","sentiment_score":0.01840478926897049,"channel":0,"num_words":1,"start":538.19,"end":538.69},{"sentences":[{"text":"Lincoln.","start":538.42004,"end":538.92004,"sentiment":"neutral","sentiment_score":0.01768321730196476}],"sentiment":"neutral","sentiment_score":0.01768321730196476,"channel":1,"num_words":1,"start":538.42004,"end":538.92004},{"sentences":[{"text":"Yeah.","start":539.63,"end":540.03,"sentiment":"neutral","sentiment_score":0.03219837695360184},{"text":"Linham.","start":540.03,"end":540.53,"sentiment":"neutral","sentiment_score":0.02535560354590416}],"sentiment":"neutral","sentiment_score":0.028776990249753,"channel":0,"num_words":2,"start":539.63,"end":540.53},{"sentences":[{"text":"Networking.","start":545.05505,"end":545.55505,"sentiment":"neutral","sentiment_score":0.03161472827196121},{"text":"I understand that.","start":549.375,"end":550.67505,"sentiment":"neutral","sentiment_score":0.04115115478634834},{"text":"So the $89 is","start":551.61505,"end":554.275,"sentiment":"neutral","sentiment_score":0.031011092010885477}],"sentiment":"neutral","sentiment_score":0.03488907008431852,"channel":1,"num_words":8,"start":545.05505,"end":554.275},{"sentences":[{"text":"Lindham First.","start":557.40497,"end":558.625,"sentiment":"neutral","sentiment_score":0.03204202372580767}],"sentiment":"neutral","sentiment_score":0.03204202372580767,"channel":0,"num_words":2,"start":557.40497,"end":558.625},{"sentences":[{"text":"$89.95 for Lindenhurst.","start":562.04,"end":565.33997,"sentiment":"neutral","sentiment_score":0.027296938002109528}],"sentiment":"neutral","sentiment_score":0.027296938002109528,"channel":1,"num_words":3,"start":562.04,"end":565.33997},{"sentences":[{"text":"Mhmm.","start":567.12,"end":567.62,"sentiment":"neutral","sentiment_score":0.013824133202433586}],"sentiment":"neutral","sentiment_score":0.013824133202433586,"channel":0,"num_words":1,"start":567.12,"end":567.62},{"sentences":[{"text":"Okay.","start":569.39996,"end":569.89996,"sentiment":"neutral","sentiment_score":0.021147595718503},{"text":"Maybe this one.","start":569.95996,"end":570.765,"sentiment":"neutral","sentiment_score":0.012604023019472757}],"sentiment":"neutral","sentiment_score":0.014739916194230318,"channel":1,"num_words":4,"start":569.39996,"end":570.765},{"sentences":[{"text":"We can try the standard first.","start":570.88,"end":573.38,"sentiment":"neutral","sentiment_score":0.04987883133192857},{"text":"And if it's still slow, we can upgrade to 100.","start":573.855,"end":577.475,"sentiment":"neutral","sentiment_score":-0.04144941214472055}],"sentiment":"neutral","sentiment_score":-0.007201320840977132,"channel":0,"num_words":16,"start":570.88,"end":577.475},{"sentences":[{"text":"I think just to go through the first one.","start":579.325,"end":581.905,"sentiment":"neutral","sentiment_score":-0.010025550507836871}],"sentiment":"neutral","sentiment_score":-0.010025550507836871,"channel":1,"num_words":9,"start":579.325,"end":581.905},{"sentences":[{"text":"Oh, okay.","start":582.815,"end":583.475,"sentiment":"neutral","sentiment_score":0.0268403897061944},{"text":"So we're going","start":583.535,"end":584.175,"sentiment":"neutral","sentiment_score":0.02932428444425265}],"sentiment":"neutral","sentiment_score":0.02833072654902935,"channel":0,"num_words":5,"start":582.815,"end":584.175},{"sentences":[{"text":"Mhmm.","start":583.94,"end":584.44,"sentiment":"neutral","sentiment_score":0.02551470324397087}],"sentiment":"neutral","sentiment_score":0.02551470324397087,"channel":1,"num_words":1,"start":583.94,"end":584.44},{"sentences":[{"text":"to the Lindenhofast,","start":584.175,"end":584.995,"sentiment":"neutral","sentiment_score":0.031721338629722595}],"sentiment":"neutral","sentiment_score":0.031721338629722595,"channel":0,"num_words":3,"start":584.175,"end":584.995},{"sentences":[{"text":"Yes.","start":585.94,"end":586.44,"sentiment":"neutral","sentiment_score":0.02931772917509079}],"sentiment":"neutral","sentiment_score":0.02931772917509079,"channel":1,"num_words":1,"start":585.94,"end":586.44},{"sentences":[{"text":"NBN 100.","start":586.095,"end":587.315,"sentiment":"neutral","sentiment_score":0.01567035634070635}],"sentiment":"neutral","sentiment_score":0.01567035634070635,"channel":0,"num_words":2,"start":586.095,"end":587.315},{"sentences":[{"text":"Lindham first.","start":587.22003,"end":588.28,"sentiment":"neutral","sentiment_score":0.010299962013959885},{"text":"So any discount?","start":588.5,"end":589.64,"sentiment":"neutral","sentiment_score":-0.009658611690004667}],"sentiment":"neutral","sentiment_score":-0.001675182208418846,"channel":1,"num_words":5,"start":587.22003,"end":589.64},{"sentences":[{"text":"Unfortunately, no.","start":592.2,"end":593.39996,"sentiment":"negative","sentiment_score":-0.43055738508701324},{"text":"We don't have a discount anymore for this.","start":593.39996,"end":596.06,"sentiment":"negative","sentiment_score":-0.37866536900401115}],"sentiment":"negative","sentiment_score":-0.3890437722206116,"channel":0,"num_words":10,"start":592.2,"end":596.06},{"sentences":[{"text":"Yeah.","start":595.635,"end":596.135,"sentiment":"neutral","sentiment_score":-0.06442851573228836},{"text":"So how about the contract?","start":596.435,"end":598.115,"sentiment":"neutral","sentiment_score":-0.03778134137392044},{"text":"Is that continue the contract for upgrade, or I need to get the new contract?","start":598.115,"end":604.055,"sentiment":"neutral","sentiment_score":-0.039165115108092625}],"sentiment":"neutral","sentiment_score":-0.040038664248727616,"channel":1,"num_words":21,"start":595.635,"end":604.055},{"sentences":[{"text":"Yeah.","start":604.945,"end":605.445,"sentiment":"neutral","sentiment_score":0.004847116768360138},{"text":"So just continue with the contract,","start":605.505,"end":607.36505,"sentiment":"neutral","sentiment_score":-0.0010797946403423946}],"sentiment":"neutral","sentiment_score":-0.00023309301052774702,"channel":0,"num_words":7,"start":604.945,"end":607.36505},{"sentences":[{"text":"Mhmm.","start":607.79504,"end":608.29504,"sentiment":"neutral","sentiment_score":0.004663441330194473}],"sentiment":"neutral","sentiment_score":0.004663441330194473,"channel":1,"num_words":1,"start":607.79504,"end":608.29504},{"sentences":[{"text":"the twenty four month.","start":608.065,"end":609.525,"sentiment":"neutral","sentiment_score":-0.004261896247044206},{"text":"Or do you want to change the contract?","start":609.74506,"end":611.68506,"sentiment":"neutral","sentiment_score":-0.022263296181336045}],"sentiment":"neutral","sentiment_score":-0.0162628295365721,"channel":0,"num_words":12,"start":608.065,"end":611.68506},{"sentences":[{"text":"No.","start":612.77,"end":613.08997,"sentiment":"neutral","sentiment_score":-0.14144647121429443},{"text":"No.","start":613.08997,"end":613.25,"sentiment":"neutral","sentiment_score":-0.11392094194889069},{"text":"That","start":613.25,"end":613.32996,"sentiment":"neutral","sentiment_score":-0.08229563385248184}],"sentiment":"neutral","sentiment_score":-0.11255434900522232,"channel":1,"num_words":3,"start":612.77,"end":613.32996},{"sentences":[{"text":"That's","start":613.265,"end":613.505,"sentiment":"neutral","sentiment_score":-0.10808144509792328}],"sentiment":"neutral","sentiment_score":-0.10808144509792328,"channel":0,"num_words":1,"start":613.265,"end":613.505},{"sentences":[{"text":"that's","start":613.41,"end":613.65,"sentiment":"neutral","sentiment_score":-0.11808892339468002}],"sentiment":"neutral","sentiment_score":-0.11808892339468002,"channel":1,"num_words":1,"start":613.41,"end":613.65},{"sentences":[{"text":"it.","start":613.505,"end":614.005,"sentiment":"neutral","sentiment_score":-0.08899880945682526}],"sentiment":"neutral","sentiment_score":-0.08899880945682526,"channel":0,"num_words":1,"start":613.505,"end":614.005},{"sentences":[{"text":"all good.","start":613.65,"end":613.97,"sentiment":"neutral","sentiment_score":0.1595953851938248},{"text":"Yes.","start":613.97,"end":614.29,"sentiment":"neutral","sentiment_score":0.1106243059039116},{"text":"To continue the contract, that's fine.","start":614.29,"end":616.13,"sentiment":"neutral","sentiment_score":0.16774707287549973},{"text":"So","start":616.13,"end":616.63,"sentiment":"neutral","sentiment_score":0.07982774078845978}],"sentiment":"neutral","sentiment_score":0.15161252543330192,"channel":1,"num_words":10,"start":613.65,"end":616.63},{"sentences":[{"text":"Yeah.","start":616.385,"end":616.885,"sentiment":"neutral","sentiment_score":0.05951884761452675},{"text":"It's","start":617.29004,"end":617.77,"sentiment":"neutral","sentiment_score":0.04594014212489128}],"sentiment":"neutral","sentiment_score":0.052729494869709015,"channel":0,"num_words":2,"start":616.385,"end":617.77},{"sentences":[{"text":"so","start":617.41,"end":617.89,"sentiment":"neutral","sentiment_score":0.031110219657421112}],"sentiment":"neutral","sentiment_score":0.031110219657421112,"channel":1,"num_words":1,"start":617.41,"end":617.89},{"sentences":[{"text":"contract","start":617.77,"end":618.25,"sentiment":"neutral","sentiment_score":0.023303085938096046}],"sentiment":"neutral","sentiment_score":0.023303085938096046,"channel":0,"num_words":1,"start":617.77,"end":618.25},{"sentences":[{"text":"any new","start":617.89,"end":618.45,"sentiment":"neutral","sentiment_score":0.013462526723742487}],"sentiment":"neutral","sentiment_score":0.013462526723742487,"channel":1,"num_words":2,"start":617.89,"end":618.45},{"sentences":[{"text":"in twenty","start":618.25,"end":618.81,"sentiment":"neutral","sentiment_score":0.026004880666732788}],"sentiment":"neutral","sentiment_score":0.026004880666732788,"channel":0,"num_words":2,"start":618.25,"end":618.81},{"sentences":[{"text":"any","start":618.61,"end":618.93,"sentiment":"neutral","sentiment_score":0.01456449180841446}],"sentiment":"neutral","sentiment_score":0.01456449180841446,"channel":1,"num_words":1,"start":618.61,"end":618.93},{"sentences":[{"text":"four","start":618.81,"end":619.13,"sentiment":"neutral","sentiment_score":0.009558632969856262}],"sentiment":"neutral","sentiment_score":0.009558632969856262,"channel":0,"num_words":1,"start":618.81,"end":619.13},{"sentences":[{"text":"new router","start":618.93,"end":619.41,"sentiment":"neutral","sentiment_score":0.007283048704266548}],"sentiment":"neutral","sentiment_score":0.007283048704266548,"channel":1,"num_words":2,"start":618.93,"end":619.41},{"sentences":[{"text":"months.","start":619.13,"end":619.63,"sentiment":"neutral","sentiment_score":0.010071232914924622}],"sentiment":"neutral","sentiment_score":0.010071232914924622,"channel":0,"num_words":1,"start":619.13,"end":619.63},{"sentences":[{"text":"I need to change?","start":619.41,"end":620.55,"sentiment":"neutral","sentiment_score":-0.003572047222405672}],"sentiment":"neutral","sentiment_score":-0.003572047222405672,"channel":1,"num_words":4,"start":619.41,"end":620.55},{"sentences":[{"text":"No.","start":622.01,"end":622.51,"sentiment":"neutral","sentiment_score":-0.05924827605485916}],"sentiment":"neutral","sentiment_score":-0.05924827605485916,"channel":0,"num_words":1,"start":622.01,"end":622.51},{"sentences":[{"text":"Mhmm.","start":622.815,"end":623.315,"sentiment":"neutral","sentiment_score":-0.03123805671930313}],"sentiment":"neutral","sentiment_score":-0.03123805671930313,"channel":1,"num_words":1,"start":622.815,"end":623.315},{"sentences":[{"text":"We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router","start":622.97003,"end":634.205,"sentiment":"neutral","sentiment_score":-0.011369693782870416}],"sentiment":"neutral","sentiment_score":-0.011369693782870416,"channel":0,"num_words":27,"start":622.97003,"end":634.205},{"sentences":[{"text":"Mhmm.","start":634.815,"end":634.975,"sentiment":"neutral","sentiment_score":0.004411142319440842},{"text":"Okay.","start":634.975,"end":635.475,"sentiment":"neutral","sentiment_score":0.04498644545674324}],"sentiment":"neutral","sentiment_score":0.02469879388809204,"channel":1,"num_words":2,"start":634.815,"end":635.475},{"sentences":[{"text":"for it for the upgrade to take effect on your end.","start":635.30505,"end":639.24506,"sentiment":"neutral","sentiment_score":0.06516924263401465},{"text":"So do you want us to upgrade this today","start":641.61,"end":644.99,"sentiment":"neutral","sentiment_score":0.050167364378770195}],"sentiment":"neutral","sentiment_score":0.058418397419154645,"channel":0,"num_words":20,"start":635.30505,"end":644.99},{"sentences":[{"text":"Yep.","start":646.14,"end":646.64,"sentiment":"neutral","sentiment_score":0.03182333707809448}],"sentiment":"neutral","sentiment_score":0.03182333707809448,"channel":1,"num_words":1,"start":646.14,"end":646.64},{"sentences":[{"text":"or tomorrow?","start":646.65,"end":647.47,"sentiment":"neutral","sentiment_score":0.03100647684186697}],"sentiment":"neutral","sentiment_score":0.03100647684186697,"channel":0,"num_words":2,"start":646.65,"end":647.47},{"sentences":[{"text":"Maybe maybe today.","start":649.18,"end":651.045,"sentiment":"neutral","sentiment_score":0.027938586349288624}],"sentiment":"neutral","sentiment_score":0.027938586349288624,"channel":1,"num_words":3,"start":649.18,"end":651.045},{"sentences":[{"text":"Okay.","start":652.49,"end":652.81,"sentiment":"neutral","sentiment_score":0.06653054058551788},{"text":"Today.","start":652.81,"end":653.31,"sentiment":"neutral","sentiment_score":0.07019896805286407}],"sentiment":"neutral","sentiment_score":0.06836475431919098,"channel":0,"num_words":2,"start":652.49,"end":653.31},{"sentences":[{"text":"Oh, okay.","start":652.865,"end":653.425,"sentiment":"neutral","sentiment_score":0.08221087977290154},{"text":"Maybe","start":653.425,"end":653.90497,"sentiment":"neutral","sentiment_score":0.07366166263818741}],"sentiment":"neutral","sentiment_score":0.07936114072799683,"channel":1,"num_words":3,"start":652.865,"end":653.90497},{"sentences":[{"text":"Okay then.","start":653.465,"end":654.28503,"sentiment":"neutral","sentiment_score":0.07412749528884888}],"sentiment":"neutral","sentiment_score":0.07412749528884888,"channel":0,"num_words":2,"start":653.465,"end":654.28503},{"sentences":[{"text":"start maybe start tomorrow.","start":653.90497,"end":655.685,"sentiment":"neutral","sentiment_score":0.07386932708323002},{"text":"That's fine.","start":655.90497,"end":656.545,"sentiment":"neutral","sentiment_score":0.1902976855635643},{"text":"Yeah.","start":656.545,"end":657.045,"sentiment":"neutral","sentiment_score":0.124859020113945},{"text":"Okay.","start":658.14496,"end":658.64496,"sentiment":"neutral","sentiment_score":0.12569811940193176}],"sentiment":"neutral","sentiment_score":0.11582872737199068,"channel":1,"num_words":8,"start":653.90497,"end":658.64496},{"sentences":[{"text":"Okay.","start":658.185,"end":658.685,"sentiment":"neutral","sentiment_score":0.14260151982307434},{"text":"I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done.","start":659.145,"end":666.685,"sentiment":"neutral","sentiment_score":0.1314528047254211}],"sentiment":"neutral","sentiment_score":0.13201024048030377,"channel":0,"num_words":20,"start":658.185,"end":666.685},{"sentences":[{"text":"Mhmm.","start":667.01,"end":667.51,"sentiment":"neutral","sentiment_score":0.06557822227478027},{"text":"Okay.","start":667.89,"end":668.39,"sentiment":"neutral","sentiment_score":0.09434879571199416}],"sentiment":"neutral","sentiment_score":0.07996350899338722,"channel":1,"num_words":2,"start":667.01,"end":668.39},{"sentences":[{"text":"Okay then.","start":668.37286,"end":669.0129,"sentiment":"neutral","sentiment_score":0.11923764273524284},{"text":"I'll give you a callback again.","start":669.0129,"end":670.4729,"sentiment":"neutral","sentiment_score":0.13260058561960855}],"sentiment":"neutral","sentiment_score":0.12925984989851713,"channel":0,"num_words":8,"start":668.37286,"end":670.4729},{"sentences":[{"text":"Okay.","start":670.45,"end":670.85004,"sentiment":"neutral","sentiment_score":0.21201945841312408},{"text":"Thank you.","start":670.85004,"end":671.67004,"sentiment":"positive","sentiment_score":0.3564452826976776}],"sentiment":"neutral","sentiment_score":0.3083033412694931,"channel":1,"num_words":3,"start":670.45,"end":671.67004},{"sentences":[{"text":"Thank you.","start":671.9729,"end":672.61285,"sentiment":"positive","sentiment_score":0.799654483795166},{"text":"Bye.","start":672.61285,"end":673.11285,"sentiment":"positive","sentiment_score":0.4698374271392822}],"sentiment":"positive","sentiment_score":0.6897154649098715,"channel":0,"num_words":3,"start":671.9729,"end":673.11285},{"sentences":[{"text":"Bye.","start":673.25,"end":673.75,"sentiment":"neutral","sentiment_score":-0.08633316308259964}],"sentiment":"neutral","sentiment_score":-0.08633316308259964,"channel":1,"num_words":1,"start":673.25,"end":673.75}]},"summary":{"result":"success","short":"A customer called Yes. Er-- Er-- Er-- is inquiring about an upgrade to their internet service. The representative asks about the customer's internet speed and offers options for upgrading to a standard plan or a fast one. The customer is given a discount and the representative explains the process for canceling the current plan and upgrading to a new one. The customer is given a contract and the representative explains the process for canceling and upgrading to the new plan."},"intents":{"segments":[{"text":"It was noted here that you're asking for an upgrade regarding your Internet service. Yeah.","start_word":30,"end_word":44,"intents":[{"intent":"Upgrade internet service","confidence_score":0.33385313}]},{"text":"May I know the reason for the upgrade? Yeah.","start_word":79,"end_word":87,"intents":[{"intent":"Inquire about reason for upgrade","confidence_score":0.02007749}]},{"text":"But prefer can upgrade today.","start_word":126,"end_word":130,"intents":[{"intent":"Express preference for upgrade","confidence_score":0.00041059422}]},{"text":"But prefer can upgrade today. Mhmm. Okay.","start_word":126,"end_word":132,"intents":[{"intent":"Express preference for upgraded service","confidence_score":0.0007436984}]},{"text":"Is your Internet speed slow? Yeah.","start_word":144,"end_word":149,"intents":[{"intent":"Clarify internet speed","confidence_score":0.015647631}]},{"text":"How about if we can change the contract? You may make it shorter? Yeah.","start_word":468,"end_word":481,"intents":[{"intent":"Change contract","confidence_score":0.4670746},{"intent":"Change contract length","confidence_score":0.0023621453}]},{"text":"Let me just check the cancellation fee. Did you are you been given a free router or If you're using the wrong I one. can't get any good price, I will change to another company. So Yeah.","start_word":624,"end_word":660,"intents":[{"intent":"Check insurance coverage","confidence_score":0.000030511212}]},{"text":"We can try the standard first. And if it's still slow, we can upgrade to 100. I think just to go through the first one. Oh, okay.","start_word":906,"end_word":932,"intents":[{"intent":"Upgrade router plans","confidence_score":0.061013512}]}]},"sentiments":{"segments":[{"text":"Hello. This is Rose speaking. Yes. Hello.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.08846551179885864},{"text":"Good afternoon.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.3790560960769654},{"text":"This is Maureen from Yes. Ertol Hi. tech support. Yeah. Am I speaking with Shuangsha? Yep. Yes. This is Rose. Yeah. It was noted here that you're asking for an upgrade regarding your Internet service. Yeah. Just wanted to ask when do you want us to active sorry, upgrade the service? Do you have a effective If date you for can, it? you can upgrade today or tomorrow. Mhmm. Yeah. May I know the reason for the upgrade? Yeah. If you would like yeah. If you can. If if you can, you can upgrade today today or tomorrow. Yeah. So if not, maybe I can pay I can pay Mhmm. this month and upgrade next month. Yes. But prefer can upgrade today. Mhmm. Okay. I see. May I know Mhmm. the reason for the upgrade? Is your Internet speed slow? Yeah. Yeah. Because my mom visits have a trip here, so we Mhmm. have two people already now.","start_word":9,"end_word":166,"sentiment":"neutral","sentiment_score":0.01628776825964451},{"text":"So when I playing a game or is see some video is quite full.","start_word":167,"end_word":180,"sentiment":"negative","sentiment_score":-0.35063642263412476},{"text":"Mhmm. May I know how many of you are using the Internet? Two people and Two maybe people already. three devices. Divest the devices. And we That's for a regular use? yeah. Yeah. The regular used, but I'm playing the game. So I need to more faster. Okay. Okay. Do you want us to upgrade it for standard instead instead of going to Lindham fast, then if still this Lindham standard, which is the 50 Mbps is still slow, we can bring it to 100. 100, but last people said they can do you $89. Is that after discount? You for the standard? Yeah. No. No. Standard And I think fee.","start_word":181,"end_word":291,"sentiment":"neutral","sentiment_score":-0.0631510464994757},{"text":"the $100 was the fast I think the fast one.","start_word":292,"end_word":301,"sentiment":"positive","sentiment_score":0.4262383282184601},{"text":"100 MBPS. Yeah. Yeah. So this one, do you have because I see all the apps that have 15% discounts. Mhmm. Yeah. So But mhmm. Let me just coming check. yeah. Okay. I see. Actually, the discount period has ended since you already utilized the discount for three months. We're just giving the discount for a new customer, like, new activation only, not for existing Because the last I only used the last it three months four months. customer. Yeah. The discount is only for three months. Yeah. But so since the discount has been ended because you've been given a discount for May 1 up until July 31. Yeah.","start_word":302,"end_word":411,"sentiment":"neutral","sentiment_score":-0.030556753277778625},{"text":"That's already three months, so we cannot give you a discount anymore.","start_word":412,"end_word":423,"sentiment":"negative","sentiment_score":-0.3883892297744751},{"text":"Yeah. If ever How about my contract? Is this twelve month contract or six? For your contract, it's twenty four month contract. So this will end yeah. This will end on you started March 24. This will end on 03/24/2028.","start_word":424,"end_word":463,"sentiment":"neutral","sentiment_score":-0.07856526225805283},{"text":"It's too long time.","start_word":464,"end_word":467,"sentiment":"negative","sentiment_score":-0.341829389333725},{"text":"How about if we can change the contract? You may make it shorter? Yeah. Let me check here. Because for your twelve month for twelve month contract, we do have a connection fee for that, which is $45. If Double you want check it the yeah. You can see you can also see this on our website. But for the discount, we can no longer give it since you already used the 15% discount for three months. But we can make the contract shorter. Okay. Yeah. Because the website now, the voucher plus 15 percent off for first six months. But for my now contract, it's twenty four months, just a three months discount. So Yes. this one is That's already been used. yeah. You've been given a discount for the month of May up until July. How many how much if I break the contract I need to pay? How much I need to pay? Let me just check the cancellation fee. Did you are you been given a free router or If you're using the wrong I one.","start_word":468,"end_word":647,"sentiment":"neutral","sentiment_score":-0.022820541117754247},{"text":"can't get any good price, I will change to another company.","start_word":648,"end_word":658,"sentiment":"negative","sentiment_score":-0.6136344075202942},{"text":"So Yeah. I will make the plan. Let me just check the cancellation fee. Is it okay if I put you on hold? Could you please give me the plan to to my email? You mean the plans Yeah. available? Yeah. The upgrade or and cancel cancel plan. Let me just check here. For the cancellation fee, it's $132 if you're canceling within the contract term and a thirty day notice, which means you'll be billed for the final month of service. Okay. Yeah. So upgrade That so can I can I upgrade today, or I need you waiting for the next month? Yeah. You can upgrade today. May I know the plan that you want us to upgrade? Is it the standard or a Linham standard or Linham fast? Linham Standard is $79.95, while the Linham Fast is $89.95 per month. $89.95 dollar and $99.95 dollars. Right? 79.95 Oh, and thank 89.95. you. $8,989.95. So this one which plan I use for this one? 89? You mean your current plan? Yeah. Yeah. Yeah. Is that a Your fat? current plan is Lindham Basic, which One is $69.95 per month. oh, okay. Let me double check. I've Yep. is that a Superboost?","start_word":659,"end_word":860,"sentiment":"neutral","sentiment_score":0.03411617502570152},{"text":"No. I think you're on the wrong website.","start_word":861,"end_word":868,"sentiment":"negative","sentiment_score":-0.45766329765319824},{"text":"Can you click networks above Oh, yeah. the website? Networks in Then Linham Networks. mhmm. Yeah. Lincoln. Yeah. Linham. Networking. I understand that. So the $89 is Lindham First. $89.95 for Lindenhurst. Mhmm. Okay. Maybe this one. We can try the standard first. And if it's still slow, we can upgrade to 100. I think just to go through the first one. Oh, okay. So we're going Mhmm. to the Lindenhofast, Yes. NBN 100. Lindham first. So any discount?","start_word":869,"end_word":947,"sentiment":"neutral","sentiment_score":-0.003693283806684651},{"text":"Unfortunately, no. We don't have a discount anymore for this.","start_word":948,"end_word":957,"sentiment":"negative","sentiment_score":-0.3976380527019501},{"text":"Yeah. So how about the contract? Is that continue the contract for upgrade, or I need to get the new contract? Yeah. So just continue with the contract, Mhmm. the twenty four month. Or do you want to change the contract? No. No. That That's that's it. all good. Yes. To continue the contract, that's fine. So Yeah. It's so contract any new in twenty any four new router months. I need to change? No. Mhmm. We just need to change the configuration on our end, upgrade the plan, then you'll just need to reboot, like, turn off and turn on the router Mhmm. Okay. for it for the upgrade to take effect on your end. So do you want us to upgrade this today Yep. or tomorrow? Maybe maybe today. Okay. Today. Oh, okay. Maybe Okay then. start maybe start tomorrow. That's fine. Yeah. Okay. Okay. I'll coordinate this first work hours department, then I'll get back to you once the upgrade has been done. Mhmm. Okay. Okay then. I'll give you a callback again. Okay.","start_word":958,"end_word":1134,"sentiment":"neutral","sentiment_score":0.040677107870578766},{"text":"Thank you. Thank you. Bye.","start_word":1135,"end_word":1139,"sentiment":"positive","sentiment_score":0.5434505939483643},{"text":"Bye.","start_word":1140,"end_word":1140,"sentiment":"neutral","sentiment_score":0.2840222120285034}],"average":{"sentiment":"neutral","sentiment_score":-0.014078471660614014}}}}