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So we are happy to let you know that we can provide you a services under Supa Network. And currently, if you visit our site yes. It is serviceable. Yes. Under Supa Network. And currently, we have, like, a promo. If you sign up for any contract, twelve month or twenty four month contract, you will be eligible to get a free router and then a 15% discount that for six months, including the first month free. And our ordering process should be done through our site, which is airtel.net.au. In that way, you could be able to to choose which plan you would like to get, your preferred plan. Mhmm. The standard price for this is $79.95. Yes. Yes. CIPA. Without the discount. And if you will be locked in for contract, you will be getting around $67.45 for six months. And then after six months, that will be the time that it will be on a standard price. It's an open contract. The services will continue after you fulfill your contract unless we got a a call or confirmation from you that you're wanting to, terminate the services. Yes. That's correct. For twelve month contract, you will be getting a free router. Yeah. You the router is free. However, you have to pay the delivery charge. So you have an option for standard delivery. It will be $20, Then it could take three to five business days for you to get it. And then for express, $30, one to three business days to get the router. Yes. Definitely. Once you are under with the ordering process, you will be able to put in your shipping address. Yeah. You have to visit our website and process the order there. Our website is airtel.net.au. Sure. Thank you. Because there are some critical details that you have to know in reference with the lock in contract and everything. Mhmm. You're welcome, Phyllis. If you need any assistance, just let us know. Thank you. Have a good one. 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Phyllis. I'm so sorry the line was disconnected, but our technical team confirmed that your address is serviceable by Supa Network. So we are happy to let you know that we can provide you a services under Supa Network. And currently, if you visit our site yes. It is serviceable.\n\nYes. Under Supa Network. And currently, we have, like, a promo. If you sign up for any contract, twelve month or twenty four month contract, you will be eligible to get a free router and then a 15% discount that for six months, including the first month free. And our ordering process should be done through our site, which is airtel.net.au.\n\nIn that way, you could be able to to choose which plan you would like to get, your preferred plan. Mhmm. The standard price for this is $79.95. Yes. Yes.\n\nCIPA. Without the discount. And if you will be locked in for contract, you will be getting around $67.45 for six months. And then after six months, that will be the time that it will be on a standard price. It's an open contract.\n\nThe services will continue after you fulfill your contract unless we got a a call or confirmation from you that you're wanting to, terminate the services. Yes. That's correct. For twelve month contract, you will be getting a free router. Yeah.\n\nYou the router is free. However, you have to pay the delivery charge. So you have an option for standard delivery. It will be $20, Then it could take three to five business days for you to get it. And then for express, $30, one to three business days to get the router.\n\nYes. Definitely. Once you are under with the ordering process, you will be able to put in your shipping address. Yeah. You have to visit our website and process the order there.\n\nOur website is airtel.net.au. Sure. Thank you. Because there are some critical details that you have to know in reference with the lock in contract and everything. Mhmm.\n\nYou're welcome, Phyllis. If you need any assistance, just let us know. Thank you. Have a good one. 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Yeah. It's okay. Yep. So sorry. Just to just to so did you say it is serviceable or not serviceable? It is. Oh, okay. Okay. I think the there's a fifty twenty plan. How much do you have that one for? 79, and that's for the 50 20? Is that with the discount or without the discount? Okay. Yep. Okay. And and and after the twelve months, then is it just an open contract, or do you have to lock in again? Yep. Yep. Okay. And then and that comes with the modem or router. Does it? Yep. Yep. Okay. So and how long does the does it take for the router to for us to get the router? Like mhmm. Mhmm. Okay. I'm can I can I get it sent to a different address, though, the router? Yep. Okay. Alright. No. That's fine. And can we do that over the phone, or do I have to log in somewhere? Okay. Alright then. Okay. I'll go through and I'll do that now. Okay. Yep. Yep. Not a problem. Okay. Alright. Thank you. Thanks for your time. Yep. Not a problem. Thank you. Thanks. Bye. Same to you. Okay. Bye. 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Yeah. It's okay. Yep. So sorry.\n\nJust to just to so did you say it is serviceable or not serviceable? It is. Oh, okay. Okay. I think the there's a fifty twenty plan.\n\nHow much do you have that one for? 79, and that's for the 50 20? Is that with the discount or without the discount? Okay. Yep.\n\nOkay. And and and after the twelve months, then is it just an open contract, or do you have to lock in again? Yep. Yep. Okay.\n\nAnd then and that comes with the modem or router. Does it? Yep. Yep. Okay.\n\nSo and how long does the does it take for the router to for us to get the router? Like mhmm. Mhmm. Okay. I'm can I can I get it sent to a different address, though, the router?\n\nYep. Okay. Alright. No. That's fine.\n\nAnd can we do that over the phone, or do I have to log in somewhere? Okay. Alright then. Okay. I'll go through and I'll do that now.\n\nOkay. Yep. Yep. Not a problem. Okay.\n\nAlright. Thank you. Thanks for your time. Yep. Not a problem.\n\nThank you. Thanks. Bye. Same to you. Okay.\n\nBye. 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I'm so sorry the line was disconnected, but\n\nChannel 1: Yeah. It's okay. Yep.\n\nChannel 0: our technical team confirmed that your address is serviceable by Supa Network. So we are happy to let you know that we can provide you a services under Supa Network. And currently, if you visit\n\nChannel 1: So\n\nChannel 0: our\n\nChannel 1: sorry.\n\nChannel 0: site\n\nChannel 1: Just to just to so did you say it is serviceable or not serviceable?\n\nChannel 0: yes. It is\n\nChannel 1: It\n\nChannel 0: serviceable.\n\nChannel 1: is.\n\nChannel 0: Yes.\n\nChannel 1: Oh, okay.\n\nChannel 0: Under Supa Network. And currently, we have, like, a promo. If you sign up for any contract, twelve month or twenty four month contract, you will be eligible to get a free router and then a 15% discount that for six months, including the first month free. And our ordering process should be done through our site, which is airtel.net.au. In that way, you could be able to to choose which plan you would like to get, your preferred\n\nChannel 1: Okay.\n\nChannel 0: plan.\n\nChannel 1: I think the there's a fifty twenty plan.\n\nChannel 0: Mhmm.\n\nChannel 1: How much do you have that one for?\n\nChannel 0: The standard price for this is $79.95.\n\nChannel 1: 79, and that's for the 50\n\nChannel 0: Yes.\n\nChannel 1: 20?\n\nChannel 0: Yes.\n\nChannel 1: Is that\n\nChannel 0: CIPA.\n\nChannel 1: with the discount or without the discount?\n\nChannel 0: Without the discount. And if you will\n\nChannel 1: Okay.\n\nChannel 0: be locked in for contract, you will be getting around $67.45 for six months. And then after six months,\n\nChannel 1: Yep.\n\nChannel 0: that will be the time that it will\n\nChannel 1: Okay. And\n\nChannel 0: be on\n\nChannel 1: and\n\nChannel 0: a standard price.\n\nChannel 1: and after the twelve months, then is it just an open contract, or do you have to lock in again?\n\nChannel 0: It's an open contract. The services will continue after you fulfill your contract unless we got a a call or confirmation from\n\nChannel 1: Yep.\n\nChannel 0: you that you're wanting to, terminate the services.\n\nChannel 1: Yep. Okay. And then and that comes with the modem or router. Does it?\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Yep.\n\nChannel 0: For twelve month contract, you will be getting a free router.\n\nChannel 1: Yep. Okay. So and how long does the does it take for the router to for us to get the router? Like\n\nChannel 0: Yeah. You the router is free. However, you have to pay the delivery charge. So you have an option for standard delivery. It will be $20,\n\nChannel 1: mhmm.\n\nChannel 0: Then it\n\nChannel 1: Mhmm.\n\nChannel 0: could take three to five business days for you to get it. And then for express, $30, one to three business days to get the router.\n\nChannel 1: Okay. I'm can I can I get it sent to a different address, though, the router?\n\nChannel 0: Yes. Definitely. Once you are under with the ordering process, you will be able to put in your shipping address.\n\nChannel 1: Yep. Okay. Alright. No. That's fine.\n\nAnd can we do that over the phone, or do I have to log in somewhere?\n\nChannel 0: Yeah. You have to visit our website and process the order there. Our website is airtel.net.au.\n\nChannel 1: Okay. Alright then. Okay. I'll go through and I'll do that now.\n\nChannel 0: Sure. Thank you. Because there are\n\nChannel 1: Okay.\n\nChannel 0: some critical details that you have to know\n\nChannel 1: Yep.\n\nChannel 0: in reference with the lock in contract and everything.\n\nChannel 1: Yep. Not a problem. Okay. Alright. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: Thanks for your time.\n\nChannel 0: You're welcome, Phyllis. If you need any assistance, just let us\n\nChannel 1: Yep.\n\nChannel 0: know.\n\nChannel 1: Not a problem.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Thanks.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a good one. Be safe.\n\nChannel 1: Same to you. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.01272447220981121}],"sentiment":"neutral","sentiment_score":0.01272447220981121,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hello, Phyllis.","start":1.76,"end":2.48,"sentiment":"neutral","sentiment_score":0.025524156168103218},{"text":"I'm so sorry the line was disconnected, but","start":2.48,"end":5.22,"sentiment":"neutral","sentiment_score":-0.16483618691563606}],"sentiment":"neutral","sentiment_score":-0.1267641182988882,"channel":0,"num_words":10,"start":1.76,"end":5.22},{"sentences":[{"text":"Yeah.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.0004542469978332519},{"text":"It's 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The agent explains the process of signing up for a service plan and offers a promotion for a free router and discounts. The agent also provides information about the delivery process and the shipping address for the router. The customer is advised to visit the website to process the order and the call ends with the agent offering assistance if needed."},"intents":{"segments":[{"text":"our technical team confirmed that your address is serviceable by Supa Network.","start_word":15,"end_word":26,"intents":[{"intent":"Confirm address","confidence_score":0.8723675}]},{"text":"our technical team confirmed that your address is serviceable by Supa Network. So we are happy to let you know that we can provide you a services under Supa Network.","start_word":15,"end_word":44,"intents":[{"intent":"Offer services","confidence_score":0.042584267}]},{"text":"Under Supa Network. And currently, we have, like, a promo. If you sign up for any contract, twelve month or twenty four month contract, you will be eligible to get a free router and then a 15% discount that for six months, including the first month free.","start_word":77,"end_word":123,"intents":[{"intent":"Offer promo","confidence_score":0.3599823}]},{"text":"How much do you have that one for?","start_word":167,"end_word":174,"intents":[{"intent":"Determine pricing","confidence_score":0.05032035}]},{"text":"Is that CIPA. with the discount or without the discount? Without the discount. And if you will Okay. be locked in for contract, you will be getting around $67.45 for six months. And then after six months, Yep. that will be the time that it will Okay. And be on and a standard price. and after the twelve months, then is it just an open contract, or do you have to lock in again?","start_word":191,"end_word":264,"intents":[{"intent":"Clarify contract terms","confidence_score":0.0028896106}]},{"text":"For twelve month contract, you will be getting a free router. Yep.","start_word":314,"end_word":325,"intents":[{"intent":"Confirm contract","confidence_score":0.009047765}]},{"text":"So and how long does the does it take for the router to for us to get the router? Like Yeah.","start_word":327,"end_word":347,"intents":[{"intent":"Inquire about delivery time","confidence_score":0.23554789}]},{"text":"You the router is free. However, you have to pay the delivery charge. So you have an option for standard delivery. It will be $20, mhmm. Then it Mhmm. could take three to five business days for you to get it. And then for express, $30, one to three business days to get the router. Okay.","start_word":348,"end_word":403,"intents":[{"intent":"Explain payment options","confidence_score":0.00005199509}]},{"text":"I'm can I can I get it sent to a different address, though, the router? Yes. Definitely.","start_word":404,"end_word":420,"intents":[{"intent":"Inquire about email address","confidence_score":0.0012408225}]},{"text":"Once you are under with the ordering process, you will be able to put in your shipping address. Yep. Okay.","start_word":421,"end_word":440,"intents":[{"intent":"Inquire about shipping address","confidence_score":0.20879138}]},{"text":"You have to visit our website and process the order there. Our website is airtel.net.au. Okay.","start_word":462,"end_word":477,"intents":[{"intent":"Inquire about website access","confidence_score":0.031190382}]},{"text":"some critical details that you have to know Yep. in reference with the lock in contract and everything. Yep.","start_word":496,"end_word":514,"intents":[{"intent":"Provide router details","confidence_score":0.1566874}]},{"text":"Okay. Bye.","start_word":558,"end_word":559,"intents":[{"intent":"End conversation","confidence_score":0.17976235}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Phyllis. I'm so sorry the line was disconnected, but Yeah. It's okay. Yep. our technical team confirmed that your address is serviceable by Supa Network.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.1130058765411377},{"text":"So we are happy to let you know that we can provide you a services under Supa Network.","start_word":27,"end_word":44,"sentiment":"positive","sentiment_score":0.6255982518196106},{"text":"And currently, if you visit So our sorry. site Just to just to so did you say it is serviceable or not serviceable? yes. It is It serviceable. is. Yes. Oh, okay. Under Supa Network. And currently, we have, like, a promo. If you sign up for any contract, twelve month or twenty four month contract, you will be eligible to get a free router and then a 15% discount that for six months, including the first month free. And our ordering process should be done through our site, which is airtel.net.au. In that way, you could be able to to choose which plan you would like to get, your preferred Okay. plan. I think the there's a fifty twenty plan. Mhmm. How much do you have that one for? The standard price for this is $79.95. 79, and that's for the 50 Yes. 20? Yes. Is that CIPA. with the discount or without the discount? Without the discount. And if you will Okay. be locked in for contract, you will be getting around $67.45 for six months. And then after six months, Yep. that will be the time that it will Okay. And be on and a standard price. and after the twelve months, then is it just an open contract, or do you have to lock in again? It's an open contract. The services will continue after you fulfill your contract unless we got a a call or confirmation from Yep. you that you're wanting to, terminate the services. Yep. Okay. And then and that comes with the modem or router. Does it? Yes. That's correct. Yep. For twelve month contract, you will be getting a free router. Yep. Okay. So and how long does the does it take for the router to for us to get the router? Like Yeah. You the router is free. However, you have to pay the delivery charge. So you have an option for standard delivery. It will be $20, mhmm. Then it Mhmm. could take three to five business days for you to get it. And then for express, $30, one to three business days to get the router. Okay. I'm can I can I get it sent to a different address, though, the router? Yes. Definitely. Once you are under with the ordering process, you will be able to put in your shipping address. Yep. Okay. Alright. No. That's fine. And can we do that over the phone, or do I have to log in somewhere? Yeah. You have to visit our website and process the order there. Our website is airtel.net.au. Okay. Alright then. Okay. I'll go through and I'll do that now. Sure. Thank you. Because there are Okay. some critical details that you have to know Yep. in reference with the lock in contract and everything. Yep. Not a problem. Okay. Alright. Thank you. Mhmm.","start_word":45,"end_word":522,"sentiment":"neutral","sentiment_score":0.07922182760540411},{"text":"Thanks for your time. You're welcome, Phyllis.","start_word":523,"end_word":529,"sentiment":"positive","sentiment_score":0.43114638328552246},{"text":"If you need any assistance, just let us Yep. know. Not a problem.","start_word":530,"end_word":542,"sentiment":"neutral","sentiment_score":0.2054847925901413},{"text":"Thank Thank you. you. Thanks. Have Bye. a good one. Be safe.","start_word":543,"end_word":554,"sentiment":"positive","sentiment_score":0.4094663560390472},{"text":"Same to you. Okay. Bye. Bye.","start_word":555,"end_word":560,"sentiment":"neutral","sentiment_score":0.2004286174972852}],"average":{"sentiment":"neutral","sentiment_score":0.11537135991835056}}}}