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wonderful.","start":43.41,"end":44.55,"sentiment":"positive","sentiment_score":0.5578731894493103}],"sentiment":"positive","sentiment_score":0.4507106138127191,"channel":0,"num_words":7,"start":42.69,"end":44.55},{"sentences":[{"text":"Yeah.","start":44.168938,"end":44.668938,"sentiment":"neutral","sentiment_score":0.2472544312477112}],"sentiment":"neutral","sentiment_score":0.2472544312477112,"channel":1,"num_words":1,"start":44.168938,"end":44.668938},{"sentences":[{"text":"Alright.","start":45.30894,"end":45.54894,"sentiment":"neutral","sentiment_score":0.2521438002586365}],"sentiment":"neutral","sentiment_score":0.2521438002586365,"channel":0,"num_words":1,"start":45.30894,"end":45.54894},{"sentences":[{"text":"Okay.","start":45.448936,"end":45.948936,"sentiment":"neutral","sentiment_score":0.288332998752594}],"sentiment":"neutral","sentiment_score":0.288332998752594,"channel":1,"num_words":1,"start":45.448936,"end":45.948936},{"sentences":[{"text":"Thank you, Steve, and enjoy your Friday, sir.","start":45.54894,"end":47.40894,"sentiment":"positive","sentiment_score":0.5986990109086037}],"sentiment":"positive","sentiment_score":0.5986990109086037,"channel":0,"num_words":8,"start":45.54894,"end":47.40894},{"sentences":[{"text":"Okay.","start":47.688934,"end":48.168938,"sentiment":"neutral","sentiment_score":0.3298582434654236},{"text":"Thank you.","start":48.168938,"end":48.568935,"sentiment":"positive","sentiment_score":0.5162919759750366},{"text":"Have a good day.","start":48.568935,"end":49.288937,"sentiment":"positive","sentiment_score":0.5342462956905365},{"text":"Bye.","start":49.288937,"end":49.788937,"sentiment":"neutral","sentiment_score":0.2860707938671112}],"sentiment":"positive","sentiment_score":0.47318727150559425,"channel":1,"num_words":8,"start":47.688934,"end":49.788937},{"sentences":[{"text":"Thank you.","start":49.62894,"end":50.348938,"sentiment":"positive","sentiment_score":0.4174710065126419},{"text":"Alright.","start":50.348938,"end":50.58894,"sentiment":"neutral","sentiment_score":0.2096167504787445},{"text":"Bye bye.","start":50.58894,"end":51.328938,"sentiment":"neutral","sentiment_score":0.13917484134435654}],"sentiment":"neutral","sentiment_score":0.2645816892385483,"channel":0,"num_words":5,"start":49.62894,"end":51.328938}]},"summary":{"result":"success","short":"The customer, Steve, is calling from Cloud Yeah. Solution IT to discuss a meeting that is scheduled for the following Monday. He explains that his CD is not currently available and asks the agent, Ronald, to send him a meeting variation so he can make the necessary changes. The call ends with Steve thanking Ronald and wishing him a good day."},"intents":{"segments":[{"text":"But still regarding the meeting this coming Monday, my CD is not available. He asked me if we can reschedule the meeting maybe on the nineteenth, same time, next week. Mhmm.","start_word":42,"end_word":72,"intents":[{"intent":"Reschedule meeting","confidence_score":0.14733179}]},{"text":"Possibly, I'm not actually at my desk right now. I'm sorry. I'm I'm out and about. But, yeah, just send me through a a meeting variation, and I'll take a look at it as soon as I get back. Alright.","start_word":74,"end_word":113,"intents":[{"intent":"Receive meeting variation","confidence_score":0.42527035}]}]},"sentiments":{"segments":[{"text":"Hi. This Yeah. Good morning. Sorry. is Good afternoon. Steve, it's Steve. me, Ronald, from Cloud Yeah. Solution IT.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.1272616684436798},{"text":"How Good, are you doing?","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.3693457543849945},{"text":"Ronald. How are you?","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":0.1967531442642212},{"text":"I'm doing good.","start_word":28,"end_word":30,"sentiment":"positive","sentiment_score":0.5079542994499207},{"text":"No complain. It's Friday, last day of work. Alright? Yep. Yes. But still regarding the meeting this coming Monday, my CD is not available. He asked me if we can reschedule the meeting maybe on the nineteenth, same time, next week. Mhmm. Right. Possibly, I'm not actually at my desk right now. I'm sorry. I'm I'm out and about. But, yeah, just send me through a a meeting variation, and I'll take a look at it as soon as I get back. Alright. Okay.","start_word":31,"end_word":114,"sentiment":"neutral","sentiment_score":-0.06579013913869858},{"text":"That that would be wonderful.","start_word":115,"end_word":119,"sentiment":"positive","sentiment_score":0.566963255405426},{"text":"Yeah. Alright. Okay.","start_word":120,"end_word":122,"sentiment":"neutral","sentiment_score":0.261086642742157},{"text":"Thank you, Steve, and enjoy your Friday, sir.","start_word":123,"end_word":130,"sentiment":"positive","sentiment_score":0.5909485816955566},{"text":"Okay.","start_word":131,"end_word":131,"sentiment":"neutral","sentiment_score":0.3298582434654236},{"text":"Thank you. Have a good day.","start_word":132,"end_word":137,"sentiment":"positive","sentiment_score":0.5213091373443604},{"text":"Bye.","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.2860707938671112},{"text":"Thank you.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.4071880280971527},{"text":"Alright. Bye bye.","start_word":141,"end_word":143,"sentiment":"neutral","sentiment_score":0.17485415935516355}],"average":{"sentiment":"neutral","sentiment_score":0.10089822542869438}}}}