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In the interest of quality assurance, this call may be monitored or recorded for training purposes. To speak to the help desk team or to order supplies, press 1. For sales, press 2. For operations, press 3. For accounts, press 4, or for reception, press 5. Please hold the line, and your call will be answered by the first available operator. Thank you. This is Amin speaking. How can I help you? Yep. Oh, okay. You'll need to send him an email to to his email address. I can give it to you. It's Jim n. So jim, j I m n at oh, sorry. Give me a sec. I think he's got a few. Jim give you the Bang Check one. Yeah. So jimn@BangCheckGroup.com.au. Okay. K. I'm not sorry. We work from home. Yeah. Yeah. You can try him, but he he should be in the office. He works Monday to Friday. Yeah. Okay. Thank you. 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the Bank Tech Group. In the interest of quality assurance, this call may be monitored or recorded for training purposes. To speak to the help desk team or to order supplies, press 1. For sales, press 2. For operations, press 3.\n\nFor accounts, press 4, or for reception, press 5. Please hold the line, and your call will be answered by the first available operator. Thank you. This is Amin speaking. How can I help you?\n\nYep. Oh, okay. You'll need to send him an email to to his email address. I can give it to you. It's Jim n.\n\nSo jim, j I m n at oh, sorry. Give me a sec. I think he's got a few. Jim give you the Bang Check one. Yeah.\n\nSo jimn@BangCheckGroup.com.au. Okay. K. I'm not sorry. We work from home.\n\nYeah. Yeah. You can try him, but he he should be in the office. He works Monday to Friday. Yeah.\n\nOkay. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"To the Bank Tech Group.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.006111658504232764},{"text":"In the interest of quality assurance, this call may be monitored or recorded for training purposes.","start":2.08,"end":7.7,"sentiment":"neutral","sentiment_score":-0.0029042884707450867},{"text":"To speak to the help desk team or to order supplies, press 1.","start":8.72,"end":12.74,"sentiment":"neutral","sentiment_score":0.0038745753252162384},{"text":"For sales, press 2.","start":13.495,"end":15.115,"sentiment":"neutral","sentiment_score":0.004092592978850007},{"text":"For operations, press 3.","start":15.895,"end":17.835,"sentiment":"neutral","sentiment_score":0.005426464602351189}],"sentiment":"neutral","sentiment_score":0.0017270330129013885,"num_words":42,"start":0.24,"end":17.835},{"sentences":[{"text":"For accounts, press 4, or for reception, press 5.","start":18.535,"end":21.755,"sentiment":"neutral","sentiment_score":0.0028965544576446214},{"text":"Please hold the line, and your call will be answered by the first available operator.","start":25.75,"end":30.09,"sentiment":"neutral","sentiment_score":0.005246611560384432},{"text":"Thank you.","start":39.895,"end":41.975,"sentiment":"positive","sentiment_score":0.3886152505874634},{"text":"This is Amin speaking.","start":41.975,"end":43.175,"sentiment":"neutral","sentiment_score":0.29043613746762276},{"text":"How can I help you?","start":43.175,"end":44.395,"sentiment":"neutral","sentiment_score":0.22946465015411377}],"sentiment":"neutral","sentiment_score":0.0911733275811587,"num_words":35,"start":18.535,"end":44.395},{"sentences":[{"text":"Yep.","start":48.135,"end":48.635,"sentiment":"neutral","sentiment_score":0.029610244557261467},{"text":"Oh, okay.","start":54.71,"end":55.449997,"sentiment":"neutral","sentiment_score":0.00193721242249012},{"text":"You'll need to send him an email to to his email address.","start":55.67,"end":59.989998,"sentiment":"neutral","sentiment_score":-0.0036139057483524084},{"text":"I can give it to you.","start":59.989998,"end":61.21,"sentiment":"neutral","sentiment_score":0.012079037881145874},{"text":"It's Jim n.","start":65.35,"end":66.729996,"sentiment":"neutral","sentiment_score":0.059993731478850044}],"sentiment":"neutral","sentiment_score":0.010107217589393258,"num_words":24,"start":48.135,"end":66.729996},{"sentences":[{"text":"So jim, j I m n at oh, sorry.","start":67.064995,"end":73.145,"sentiment":"neutral","sentiment_score":0.02440047895328866},{"text":"Give me a sec.","start":73.145,"end":73.784996,"sentiment":"neutral","sentiment_score":0.009731760947033763},{"text":"I think he's got a few.","start":73.784996,"end":75.325,"sentiment":"neutral","sentiment_score":0.025332761617998283},{"text":"Jim give you the Bang Check one.","start":75.625,"end":81.399994,"sentiment":"neutral","sentiment_score":0.03510108616735254},{"text":"Yeah.","start":81.399994,"end":81.899994,"sentiment":"neutral","sentiment_score":0.034710101783275604}],"sentiment":"neutral","sentiment_score":0.025590578852980224,"num_words":27,"start":67.064995,"end":81.899994},{"sentences":[{"text":"So jimn@BangCheckGroup.com.au.","start":82.03999,"end":88.78,"sentiment":"neutral","sentiment_score":0.027275526896119118},{"text":"Okay.","start":94.775,"end":95.275,"sentiment":"neutral","sentiment_score":0.09064752608537674},{"text":"K.","start":98.375,"end":98.695,"sentiment":"neutral","sentiment_score":-0.018464211374521255},{"text":"I'm not sorry.","start":98.695,"end":99.595,"sentiment":"neutral","sentiment_score":-0.05779145658016205},{"text":"We work from home.","start":100.055,"end":101.115005,"sentiment":"neutral","sentiment_score":-0.04186642449349165}],"sentiment":"neutral","sentiment_score":-0.01946415447375991,"num_words":11,"start":82.03999,"end":101.115005},{"sentences":[{"text":"Yeah.","start":103.495,"end":103.815,"sentiment":"neutral","sentiment_score":0.03007236495614052},{"text":"Yeah.","start":103.815,"end":104.315,"sentiment":"neutral","sentiment_score":0.02910122647881508},{"text":"You can try him, but he he should be in the office.","start":105.420006,"end":107.98,"sentiment":"neutral","sentiment_score":0.0046436369108657045},{"text":"He works Monday to Friday.","start":107.98,"end":109.520004,"sentiment":"neutral","sentiment_score":0.014023321494460107},{"text":"Yeah.","start":109.58,"end":110.08,"sentiment":"neutral","sentiment_score":0.05184775963425636}],"sentiment":"neutral","sentiment_score":0.011843080073595047,"num_words":20,"start":103.495,"end":110.08},{"sentences":[{"text":"Okay.","start":113.18,"end":113.66,"sentiment":"positive","sentiment_score":0.3422103524208069},{"text":"Thank you.","start":113.66,"end":114.4,"sentiment":"positive","sentiment_score":0.40731802582740784},{"text":"Bye bye.","start":114.78,"end":115.44,"sentiment":"neutral","sentiment_score":0.20702147483825684}],"sentiment":"neutral","sentiment_score":0.31417787075042725,"num_words":5,"start":113.18,"end":115.44}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To the Bank Tech Group. In the interest of quality assurance, this call may be monitored or recorded for training purposes. To speak to the help desk team or to order supplies, press 1. For sales, press 2. For operations, press 3.\n\nFor accounts, press 4, or for reception, press 5. Please hold the line, and your call will be answered by the first available operator. Thank you. This is Amin speaking. How can I help you?\n\nChannel 0: Oh, yes. Hi. Good day. I was, actually\n\nChannel 1: Yep.\n\nChannel 0: calling I'm trying to get to Jim, in the IT department.\n\nChannel 1: Oh, okay. You'll need to send him an email to to his email address. I can give it to you.\n\nChannel 0: Oh, yes. If it's okay. Thank you.\n\nChannel 1: It's Jim n. So jim, j I m n at oh, sorry. Give me a sec. I think he's got a few. Jim give you the Bang Check one.\n\nYeah. So jimn@BangCheckGroup.com.au.\n\nChannel 0: Oh, right. Alright. Got it. Well, I really appreciate that. So\n\nChannel 1: Okay.\n\nChannel 0: do you know if he's in the office right now?\n\nChannel 1: K. I'm not sorry. We work from home.\n\nChannel 0: Oh, oh, it's alright.\n\nChannel 1: Yeah.\n\nChannel 0: I understand.\n\nChannel 1: Yeah. You can\n\nChannel 0: Okay.\n\nChannel 1: try\n\nChannel 0: Well,\n\nChannel 1: him,\n\nChannel 0: that\n\nChannel 1: but he he should be in the office. He works Monday to Friday. Yeah.\n\nChannel 0: mhmm. Gotcha. Well, you have a great day. Take care. Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"To the Bank Tech Group.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.006111658504232764},{"text":"In the interest of quality assurance, this call may be monitored or recorded for training purposes.","start":2.08,"end":7.7,"sentiment":"neutral","sentiment_score":-0.0029042884707450867},{"text":"To speak to the help desk team or to order supplies, press 1.","start":8.72,"end":12.74,"sentiment":"neutral","sentiment_score":0.0038745753252162384},{"text":"For sales, press 2.","start":13.495,"end":15.115,"sentiment":"neutral","sentiment_score":0.004092592978850007},{"text":"For operations, press 3.","start":15.895,"end":17.835,"sentiment":"neutral","sentiment_score":0.005426464602351189}],"sentiment":"neutral","sentiment_score":0.0017270330129013885,"channel":1,"num_words":42,"start":0.24,"end":17.835},{"sentences":[{"text":"For accounts, press 4, or for reception, press 5.","start":18.535,"end":21.755,"sentiment":"neutral","sentiment_score":0.0028965544576446214},{"text":"Please hold the line, and your call will be answered by the first available operator.","start":25.75,"end":30.09,"sentiment":"neutral","sentiment_score":0.005246611560384432},{"text":"Thank you.","start":39.895,"end":41.975,"sentiment":"positive","sentiment_score":0.3886152505874634},{"text":"This is Amin speaking.","start":41.975,"end":43.175,"sentiment":"neutral","sentiment_score":0.29043613746762276},{"text":"How can I help you?","start":43.175,"end":44.395,"sentiment":"neutral","sentiment_score":0.22946465015411377}],"sentiment":"neutral","sentiment_score":0.0911733275811587,"channel":1,"num_words":35,"start":18.535,"end":44.395},{"sentences":[{"text":"Oh, yes.","start":44.915,"end":45.235,"sentiment":"neutral","sentiment_score":0.05420018546283245},{"text":"Hi.","start":45.235,"end":45.735,"sentiment":"neutral","sentiment_score":0.13675811886787417},{"text":"Good 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to send him an email to to his email address.","start":55.67,"end":59.989998,"sentiment":"neutral","sentiment_score":-0.0036139057483524084},{"text":"I can give it to you.","start":59.989998,"end":61.21,"sentiment":"neutral","sentiment_score":0.012079037881145874}],"sentiment":"neutral","sentiment_score":0.0016490891575813293,"channel":1,"num_words":20,"start":54.71,"end":61.21},{"sentences":[{"text":"Oh, yes.","start":62.67,"end":63.41,"sentiment":"neutral","sentiment_score":0.04968659020960331},{"text":"If it's okay.","start":63.95,"end":64.93,"sentiment":"neutral","sentiment_score":0.08604072531064351},{"text":"Thank you.","start":64.99,"end":65.729996,"sentiment":"neutral","sentiment_score":0.3029600977897644}],"sentiment":"neutral","sentiment_score":0.1376307931329523,"channel":0,"num_words":7,"start":62.67,"end":65.729996},{"sentences":[{"text":"It's Jim n.","start":65.35,"end":66.729996,"sentiment":"neutral","sentiment_score":0.059993731478850044},{"text":"So jim, j I m n at oh, sorry.","start":67.064995,"end":73.145,"sentiment":"neutral","sentiment_score":0.02440047895328866},{"text":"Give me a sec.","start":73.145,"end":73.784996,"sentiment":"neutral","sentiment_score":0.009731760947033763},{"text":"I think he's got a few.","start":73.784996,"end":75.325,"sentiment":"neutral","sentiment_score":0.025332761617998283},{"text":"Jim give you the Bang Check one.","start":75.625,"end":81.399994,"sentiment":"neutral","sentiment_score":0.03510108616735254}],"sentiment":"neutral","sentiment_score":0.028835059368404848,"channel":1,"num_words":29,"start":65.35,"end":81.399994},{"sentences":[{"text":"Yeah.","start":81.399994,"end":81.899994,"sentiment":"neutral","sentiment_score":0.034710101783275604},{"text":"So jimn@BangCheckGroup.com.au.","start":82.03999,"end":88.78,"sentiment":"neutral","sentiment_score":0.027275526896119118}],"sentiment":"neutral","sentiment_score":0.02975371852517128,"channel":1,"num_words":3,"start":81.399994,"end":88.78},{"sentences":[{"text":"Oh, right.","start":89.98,"end":90.46,"sentiment":"neutral","sentiment_score":0.07548247277736664},{"text":"Alright.","start":90.46,"end":90.86,"sentiment":"neutral","sentiment_score":0.1486719399690628},{"text":"Got it.","start":90.86,"end":91.6,"sentiment":"neutral","sentiment_score":0.21765942871570587},{"text":"Well, I really appreciate that.","start":91.98,"end":93.840004,"sentiment":"positive","sentiment_score":0.5125873923301697},{"text":"So","start":94.380005,"end":94.880005,"sentiment":"neutral","sentiment_score":0.16761629283428192}],"sentiment":"neutral","sentiment_score":0.3150462724945762,"channel":0,"num_words":11,"start":89.98,"end":94.880005},{"sentences":[{"text":"Okay.","start":94.775,"end":95.275,"sentiment":"neutral","sentiment_score":0.09064752608537674}],"sentiment":"neutral","sentiment_score":0.09064752608537674,"channel":1,"num_words":1,"start":94.775,"end":95.275},{"sentences":[{"text":"do you know if he's in the office right now?","start":95.1,"end":97.44,"sentiment":"neutral","sentiment_score":0.004459047922864556}],"sentiment":"neutral","sentiment_score":0.004459047922864556,"channel":0,"num_words":10,"start":95.1,"end":97.44},{"sentences":[{"text":"K.","start":98.375,"end":98.695,"sentiment":"neutral","sentiment_score":-0.018464211374521255},{"text":"I'm not sorry.","start":98.695,"end":99.595,"sentiment":"neutral","sentiment_score":-0.05779145658016205},{"text":"We work from home.","start":100.055,"end":101.115005,"sentiment":"neutral","sentiment_score":-0.04186642449349165}],"sentiment":"neutral","sentiment_score":-0.04491303488612175,"channel":1,"num_words":8,"start":98.375,"end":101.115005},{"sentences":[{"text":"Oh, oh, it's alright.","start":102.265,"end":103.625,"sentiment":"neutral","sentiment_score":0.008835256099700928}],"sentiment":"neutral","sentiment_score":0.008835256099700928,"channel":0,"num_words":4,"start":102.265,"end":103.625},{"sentences":[{"text":"Yeah.","start":103.495,"end":103.815,"sentiment":"neutral","sentiment_score":0.03007236495614052}],"sentiment":"neutral","sentiment_score":0.03007236495614052,"channel":1,"num_words":1,"start":103.495,"end":103.815},{"sentences":[{"text":"I 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he he should be in the office.","start":106.3,"end":107.98,"sentiment":"neutral","sentiment_score":0.00242919591255486},{"text":"He works Monday to Friday.","start":107.98,"end":109.520004,"sentiment":"neutral","sentiment_score":0.014023321494460107},{"text":"Yeah.","start":109.58,"end":110.08,"sentiment":"neutral","sentiment_score":0.05184775963425636}],"sentiment":"neutral","sentiment_score":0.010099852457642555,"channel":1,"num_words":14,"start":106.3,"end":110.08},{"sentences":[{"text":"mhmm.","start":110.425,"end":110.585,"sentiment":"neutral","sentiment_score":0.06192886829376221},{"text":"Gotcha.","start":110.585,"end":111.085,"sentiment":"neutral","sentiment_score":0.18509899079799652},{"text":"Well, you have a great day.","start":111.225,"end":112.345,"sentiment":"positive","sentiment_score":0.5284810463587443},{"text":"Take care.","start":112.345,"end":112.985,"sentiment":"positive","sentiment_score":0.44168663024902344},{"text":"Thank","start":112.985,"end":113.225,"sentiment":"positive","sentiment_score":0.3710753619670868}],"sentiment":"positive","sentiment_score":0.42476025088266894,"channel":0,"num_words":11,"start":110.425,"end":113.225},{"sentences":[{"text":"Okay.","start":113.18,"end":113.66,"sentiment":"positive","sentiment_score":0.3422103524208069}],"sentiment":"positive","sentiment_score":0.3422103524208069,"channel":1,"num_words":1,"start":113.18,"end":113.66},{"sentences":[{"text":"you.","start":113.225,"end":113.69688,"sentiment":"neutral","sentiment_score":0.3103587329387665}],"sentiment":"neutral","sentiment_score":0.3103587329387665,"channel":0,"num_words":1,"start":113.225,"end":113.69688},{"sentences":[{"text":"Thank you.","start":113.66,"end":114.4,"sentiment":"positive","sentiment_score":0.40731802582740784},{"text":"Bye bye.","start":114.78,"end":115.44,"sentiment":"neutral","sentiment_score":0.20702147483825684}],"sentiment":"neutral","sentiment_score":0.30716975033283234,"channel":1,"num_words":4,"start":113.66,"end":115.44}]},"summary":{"result":"success","short":"A customer calls the Bank Tech Group and is directed to various options. They are then transferred to an operator who is unable to assist them at first but eventually gets their attention. The operator provides the customer with the email address for Jim in the IT department and the customer thanks them and ends the call."},"intents":{"segments":[{"text":"To speak to the help desk team or to order supplies, press 1. For sales, press 2. For operations, press 3. For accounts, press 4, or for reception, press 5. Please hold the line, and your call will be answered by the first available operator. Thank you.","start_word":21,"end_word":67,"intents":[{"intent":"Order supplies","confidence_score":0.06749199}]}]},"sentiments":{"segments":[{"text":"To the Bank Tech Group. In the interest of quality assurance, this call may be monitored or recorded for training purposes. To speak to the help desk team or to order supplies, press 1. For sales, press 2. For operations, press 3. For accounts, press 4, or for reception, press 5. Please hold the line, and your call will be answered by the first available operator.","start_word":0,"end_word":65,"sentiment":"neutral","sentiment_score":0.0028350341599434614},{"text":"Thank you.","start_word":66,"end_word":67,"sentiment":"positive","sentiment_score":0.3736899793148041},{"text":"This is Amin speaking. How can I help you? Oh, yes. Hi. Good day. I was, actually Yep. calling I'm trying to get to Jim, in the IT department. Oh, okay. You'll need to send him an email to to his email address. I can give it to you. Oh, yes. If it's okay. Thank you. It's Jim n. So jim, j I m n at oh, sorry. Give me a sec. I think he's got a few. Jim give you the Bang Check one. Yeah. So jimn@BangCheckGroup.com.au. Oh, right. Alright. Got it.","start_word":68,"end_word":160,"sentiment":"neutral","sentiment_score":0.06292400509119034},{"text":"Well, I really appreciate that.","start_word":161,"end_word":165,"sentiment":"positive","sentiment_score":0.5031013488769531},{"text":"So Okay. do you know if he's in the office right now? K. I'm not sorry. We work from home. Oh, oh, it's alright. Yeah. I understand. Yeah. You can Okay. try Well, him, that but he he should be in the office. He works Monday to Friday. Yeah. mhmm. Gotcha.","start_word":166,"end_word":216,"sentiment":"neutral","sentiment_score":0.014059442095458508},{"text":"Well, you have a great day. Take care. Thank Okay.","start_word":217,"end_word":226,"sentiment":"positive","sentiment_score":0.46857330203056335},{"text":"you.","start_word":227,"end_word":227,"sentiment":"neutral","sentiment_score":0.3103587329387665},{"text":"Thank you.","start_word":228,"end_word":229,"sentiment":"positive","sentiment_score":0.39992913603782654},{"text":"Bye bye.","start_word":230,"end_word":231,"sentiment":"neutral","sentiment_score":0.23353461921215057}],"average":{"sentiment":"neutral","sentiment_score":0.07308947707021703}}}}