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What are you after? One moment. Let me check. CM9681N. Right? Mhmm. K. One sec. So are you after just single unit? Are you after just a single unit? A connection module with an Android. Okay. Alright. Actually, I just found it is currently out of stock. And the ETA is nineteenth August 18. What is today? August 19. Expected to arrive. Yep. Nineteenth of August. Along with that, we have got an alternative, which is same. It's in stock. One is in stock in Sydney. If you want, I can share you the details of the items with the pricing. Mhmm. Like like. Yep. Like like. CM9682. Yep. CM9680. Nope. Just CM9680. Check it if it's the, like, would it work for you? Yep. Sorry. Come again? $3.68.79 x GST. $3.68.7 9 x GST. Yeah. Sure. No worries. The email I got here here is john.e@supershock.com. Alright. No worries. We'll send you the details for the part you are after and the alternative as well. Ross from Tech Home Systems. Yep. Sorry. Come again? Yeah. You can. Like, you can pay via card, bank transfer. I can share you the link. You can. Yep. You can do it over. Alright. So what I'll do once, I'll just share you the details of the product. Once you confirm, I'll share you the invoice with the details. So if you interested to yeah. If you're interested to proceed, you can just pay, and I'll place order for that. Alright? Yep. No worries. Uh-huh. Yep. We can why where's the location? Which party you're looking at? Adelaide. Oh, okay. Alright. Yep. It can be done. I need to check the free charges. Maximum maximum, it goes up to 20 $5. Yep. I'll let you know. Maximum it goes up to 20 $5. Yep. Alright. No worries. We'll share you all the details over the email, and do let me know. I'll share your invoice from them. Alright. Thank you. Yes. 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Yes. Okay. Alright. Hello?\n\nYep. Hey. Hi, John. This is Ross from Techcom. How are you, ma'am?\n\nGreat. Thank you, buddy. Yeah. Tell me, how can I assist you? Okay.\n\nAlright. What are you after? One moment. Let me check. CM9681N.\n\nRight? Mhmm. K. One sec. So are you after just single unit?\n\nAre you after just a single unit? A connection module with an Android. Okay. Alright. Actually, I just found it is currently out of stock.\n\nAnd the ETA is nineteenth August 18. What is today? August 19. Expected to arrive. Yep.\n\nNineteenth of August. Along with that, we have got an alternative, which is same. It's in stock. One is in stock in Sydney. If you want, I can share you the details of the items with the pricing.\n\nMhmm. Like like. Yep. Like like. CM9682.\n\nYep. CM9680. Nope. Just CM9680. Check it if it's the, like, would it work for you?\n\nYep. Sorry. Come again? $3.68.79 x GST. $3.68.7 9 x GST.\n\nYeah. Sure. No worries. The email I got here here is john.e@supershock.com. Alright.\n\nNo worries. We'll send you the details for the part you are after and the alternative as well. Ross from Tech Home Systems. Yep. Sorry.\n\nCome again? Yeah. You can. Like, you can pay via card, bank transfer. I can share you the link.\n\nYou can. Yep. You can do it over. Alright. So what I'll do once, I'll just share you the details of the product.\n\nOnce you confirm, I'll share you the invoice with the details. So if you interested to yeah. If you're interested to proceed, you can just pay, and I'll place order for that. Alright? Yep.\n\nNo worries. Uh-huh. Yep. We can why where's the location? Which party you're looking at?\n\nAdelaide. Oh, okay. Alright. Yep. It can be done.\n\nI need to check the free charges. Maximum maximum, it goes up to 20 $5. Yep. I'll let you know. Maximum it goes up to 20 $5.\n\nYep. Alright. No worries. We'll share you all the details over the email, and do let me know. I'll share your invoice from them.\n\nAlright. Thank you. Yes. 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August.","start":190.61499,"end":191.675,"sentiment":"neutral","sentiment_score":-0.021901049340764683},{"text":"Along with that, we have got an alternative, which is same.","start":193.78,"end":200.36,"sentiment":"neutral","sentiment_score":-0.010025425560095093},{"text":"It's in stock.","start":202.34,"end":203.40001,"sentiment":"neutral","sentiment_score":0.13230977207422256},{"text":"One is in stock in Sydney.","start":203.46,"end":205.32,"sentiment":"neutral","sentiment_score":0.11238034193714459},{"text":"If you want, I can share you the details of the items with the pricing.","start":209.05501,"end":214.755,"sentiment":"neutral","sentiment_score":0.07858524446686109}],"sentiment":"neutral","sentiment_score":0.05457913699118715,"num_words":38,"start":190.61499,"end":214.755},{"sentences":[{"text":"Mhmm.","start":216.575,"end":217.075,"sentiment":"neutral","sentiment_score":0.009746898896992208},{"text":"Like 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the, like, would it work for you?","start":258.12,"end":262.665,"sentiment":"neutral","sentiment_score":0.07824242927811363}],"sentiment":"neutral","sentiment_score":0.05988437094492838,"num_words":16,"start":241.315,"end":262.665},{"sentences":[{"text":"Yep.","start":270.80502,"end":271.30502,"sentiment":"neutral","sentiment_score":0.061252884566783905},{"text":"Sorry.","start":276.94,"end":277.26,"sentiment":"neutral","sentiment_score":-0.04292406886816025},{"text":"Come again?","start":277.26,"end":278.0,"sentiment":"neutral","sentiment_score":-0.03581361472606659},{"text":"$3.68.79 x GST.","start":282.30002,"end":285.52002,"sentiment":"neutral","sentiment_score":0.006396883943428596},{"text":"$3.68.7 9 x 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This is the transfer service. I just have John who's the operations manager from Super Shock calling inquiring about a part CM 9681In100. Yep. Okay. Thank you. Transferring now. Hello? Good. How are you? I'm just wondering if you got a part in stock that we're after. It's AACM9681DashN100. CM so CForCatMForMary9681DashNForNovember100. Then it needs to be cleaned tonight. Yeah. You can do it. So After our last clean, get a couple of glasses set back and dump it. I'll be there in a sec. Sorry. Say it again? Yeah. Just one. You're getting them back in stock on the nineteenth? Shouldn't be in the week. So what this alternative, is it like for like? Like, does it operate exactly the same? What what's what's the part number on that one? Oh, so it's made by the same people. So it's just an 80 instead of an 81. Is it still N100? Okay. And So it's it's the same functionality, everything? Okay. What's what's the price on one of those? What is the price on it? Yep. Okay. Could you email me those details, and I can get back to you once I confirm with our IT department? Yes. If you can send that what was your name again? What was your name again? Ross. Okay. Alright. If you can email me that through straight away, that'd be great, and I can get back to you. And what are the payment methods? What payment methods do you have? Okay. If you can put those details on an email, that'd be great. That'd be great. That'd be great. Yep. Is it can we have a airbag over, like, air freighted over? How what what's the delivery schedule on those? Can we have it air freighted over from Sydney? Adelaide. Can you check that for yep. That'd be great. Yep. That's fine. Thank you so much. Okay. Thanks, Ross. Cheers. 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This is the transfer service. I just have John who's the operations manager from Super Shock calling inquiring about a part CM 9681In100. Yep. Okay.\n\nThank you. Transferring now. Hello? Good. How are you?\n\nI'm just wondering if you got a part in stock that we're after. It's AACM9681DashN100. CM so CForCatMForMary9681DashNForNovember100. Then it needs to be cleaned tonight. Yeah.\n\nYou can do it. So After our last clean, get a couple of glasses set back and dump it. I'll be there in a sec. Sorry. Say it again?\n\nYeah. Just one. You're getting them back in stock on the nineteenth? Shouldn't be in the week. So what this alternative, is it like for like?\n\nLike, does it operate exactly the same? What what's what's the part number on that one? Oh, so it's made by the same people. So it's just an 80 instead of an 81. Is it still N100?\n\nOkay. And So it's it's the same functionality, everything? Okay. What's what's the price on one of those? What is the price on it?\n\nYep. Okay. Could you email me those details, and I can get back to you once I confirm with our IT department? Yes. If you can send that what was your name again?\n\nWhat was your name again? Ross. Okay. Alright. If you can email me that through straight away, that'd be great, and I can get back to you.\n\nAnd what are the payment methods? What payment methods do you have? Okay. If you can put those details on an email, that'd be great. That'd be great.\n\nThat'd be great. Yep. Is it can we have a airbag over, like, air freighted over? How what what's the delivery schedule on those? Can we have it air freighted over from Sydney?\n\nAdelaide. Can you check that for yep. That'd be great. Yep. That's fine.\n\nThank you so much. Okay. Thanks, Ross. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.042986659333109856},{"text":"This is the transfer service.","start":6.0,"end":7.2,"sentiment":"neutral","sentiment_score":0.04152899608016014},{"text":"I just have John who's the operations manager from Super Shock calling inquiring about a part CM 9681In100.","start":7.2,"end":18.035,"sentiment":"neutral","sentiment_score":0.02492228409068452},{"text":"Yep.","start":19.295,"end":19.795,"sentiment":"neutral","sentiment_score":0.11774170398712158},{"text":"Okay.","start":21.055,"end":21.375,"sentiment":"neutral","sentiment_score":0.2789812386035919}],"sentiment":"neutral","sentiment_score":0.042183050195927975,"num_words":27,"start":4.24,"end":21.375},{"sentences":[{"text":"Thank you.","start":21.375,"end":21.855,"sentiment":"positive","sentiment_score":0.5616401433944702},{"text":"Transferring 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needs to be cleaned tonight.","start":135.445,"end":136.80501,"sentiment":"neutral","sentiment_score":-0.05024860852531025},{"text":"Yeah.","start":136.80501,"end":137.30501,"sentiment":"neutral","sentiment_score":0.0449800118803978}],"sentiment":"neutral","sentiment_score":-0.024784991562438127,"num_words":26,"start":51.774998,"end":137.30501},{"sentences":[{"text":"You can do it.","start":137.52501,"end":139.64502,"sentiment":"neutral","sentiment_score":0.049924480728805065},{"text":"So After our last clean, get a couple of glasses set back and dump it.","start":139.68501,"end":143.785,"sentiment":"neutral","sentiment_score":-0.01527546209593614},{"text":"I'll be there in a sec.","start":145.04501,"end":146.13,"sentiment":"neutral","sentiment_score":-0.01756445396070679},{"text":"Sorry.","start":156.53,"end":156.93001,"sentiment":"neutral","sentiment_score":-0.0636686310172081},{"text":"Say it again?","start":156.93001,"end":157.75,"sentiment":"neutral","sentiment_score":-0.04810341944297155}],"sentiment":"neutral","sentiment_score":-0.011820676608075356,"num_words":29,"start":137.52501,"end":157.75},{"sentences":[{"text":"Yeah.","start":162.575,"end":162.895,"sentiment":"neutral","sentiment_score":-0.012334508821368216},{"text":"Just one.","start":162.895,"end":163.635,"sentiment":"neutral","sentiment_score":-0.01501255389302969},{"text":"You're getting them back in stock on the nineteenth?","start":187.185,"end":189.045,"sentiment":"neutral","sentiment_score":-0.02282373710638947},{"text":"Shouldn't be in the week.","start":190.705,"end":191.925,"sentiment":"neutral","sentiment_score":-0.02497270256280899},{"text":"So what this alternative, is it like for like?","start":213.69499,"end":219.235,"sentiment":"neutral","sentiment_score":0.001783525985148218}],"sentiment":"neutral","sentiment_score":-0.013714808827409377,"num_words":26,"start":162.575,"end":219.235},{"sentences":[{"text":"Like, does it operate exactly the same?","start":219.455,"end":221.635,"sentiment":"neutral","sentiment_score":-0.002386434269802911},{"text":"What what's what's the part number on that one?","start":225.23,"end":227.56999,"sentiment":"neutral","sentiment_score":0.02596723847091198},{"text":"Oh, so it's made by the same people.","start":237.55501,"end":239.255,"sentiment":"neutral","sentiment_score":0.029477349948138},{"text":"So it's just an 80 instead of an 81.","start":242.115,"end":245.655,"sentiment":"neutral","sentiment_score":0.01900413766917255},{"text":"Is it still N100?","start":251.68001,"end":253.38,"sentiment":"neutral","sentiment_score":0.010319565422832966}],"sentiment":"neutral","sentiment_score":0.017976605585096655,"num_words":37,"start":219.455,"end":253.38},{"sentences":[{"text":"Okay.","start":259.44,"end":259.94,"sentiment":"neutral","sentiment_score":0.06889647245407104},{"text":"And So it's it's the same functionality, everything?","start":260.0,"end":269.275,"sentiment":"neutral","sentiment_score":0.08050664281472564},{"text":"Okay.","start":273.095,"end":273.575,"sentiment":"neutral","sentiment_score":0.0319310799241066},{"text":"What's what's the price on one of those?","start":273.575,"end":275.435,"sentiment":"neutral","sentiment_score":0.006714783376082778},{"text":"What is the price on it?","start":279.255,"end":280.68,"sentiment":"neutral","sentiment_score":-0.011500509300579628}],"sentiment":"neutral","sentiment_score":0.030399829420881968,"num_words":24,"start":259.44,"end":280.68},{"sentences":[{"text":"Yep.","start":293.24,"end":293.74,"sentiment":"neutral","sentiment_score":0.02128298208117485},{"text":"Okay.","start":296.195,"end":296.695,"sentiment":"neutral","sentiment_score":0.0375264510512352},{"text":"Could you email me those details, and I can get back to you once I confirm with our IT department?","start":297.39502,"end":302.535,"sentiment":"neutral","sentiment_score":0.06007635984569788},{"text":"Yes.","start":312.24002,"end":312.74002,"sentiment":"neutral","sentiment_score":0.1180332601070404},{"text":"If you can send that what was your name again?","start":318.88,"end":320.72,"sentiment":"neutral","sentiment_score":0.08449392803013325}],"sentiment":"neutral","sentiment_score":0.06737300516529517,"num_words":33,"start":293.24,"end":320.72},{"sentences":[{"text":"What was your name again?","start":320.72,"end":321.94,"sentiment":"neutral","sentiment_score":0.03841791525483131},{"text":"Ross.","start":332.44498,"end":332.94498,"sentiment":"neutral","sentiment_score":0.1622687578201294},{"text":"Okay.","start":333.88498,"end":334.38498,"sentiment":"neutral","sentiment_score":0.32278841733932495},{"text":"Alright.","start":336.24002,"end":336.64,"sentiment":"positive","sentiment_score":0.4365795850753784},{"text":"If you can email me that through straight away, that'd be great, and I can get back to you.","start":336.64,"end":340.80002,"sentiment":"positive","sentiment_score":0.5185551502202687}],"sentiment":"positive","sentiment_score":0.4061583033590405,"num_words":27,"start":320.72,"end":340.80002},{"sentences":[{"text":"And what are the payment methods?","start":340.80002,"end":342.66,"sentiment":"neutral","sentiment_score":0.03563688012460867},{"text":"What payment methods do you have?","start":347.92,"end":349.7,"sentiment":"neutral","sentiment_score":0.010159352095797658},{"text":"Okay.","start":359.335,"end":359.73502,"sentiment":"neutral","sentiment_score":0.306350976228714},{"text":"If you can put those details on an email, that'd be great.","start":359.73502,"end":362.795,"sentiment":"positive","sentiment_score":0.4178520714243253},{"text":"That'd be great.","start":377.44,"end":378.34,"sentiment":"positive","sentiment_score":0.40686092774073285}],"sentiment":"neutral","sentiment_score":0.24342628606661623,"num_words":28,"start":340.80002,"end":378.34},{"sentences":[{"text":"That'd be great.","start":384.19498,"end":384.995,"sentiment":"positive","sentiment_score":0.5712331533432007},{"text":"Yep.","start":384.995,"end":385.315,"sentiment":"neutral","sentiment_score":0.05353465676307678},{"text":"Is it can we have a airbag over, like, air freighted over?","start":385.315,"end":388.85498,"sentiment":"neutral","sentiment_score":0.007819317126025757},{"text":"How what what's the delivery schedule on those?","start":392.75,"end":395.31,"sentiment":"neutral","sentiment_score":0.0008679567836225035},{"text":"Can we have it air freighted over from Sydney?","start":395.31,"end":397.49,"sentiment":"neutral","sentiment_score":0.004312237517701255}],"sentiment":"neutral","sentiment_score":0.057782415582826645,"num_words":33,"start":384.19498,"end":397.49},{"sentences":[{"text":"Adelaide.","start":402.19,"end":402.69,"sentiment":"neutral","sentiment_score":0.001126207411289215},{"text":"Can you check that for yep.","start":410.965,"end":412.665,"sentiment":"neutral","sentiment_score":0.02434867061674595},{"text":"That'd be great.","start":415.365,"end":416.425,"sentiment":"neutral","sentiment_score":0.2601585388183594},{"text":"Yep.","start":418.005,"end":418.245,"sentiment":"neutral","sentiment_score":0.1314208209514618},{"text":"That's fine.","start":418.245,"end":419.065,"sentiment":"neutral","sentiment_score":0.2181016355752945}],"sentiment":"neutral","sentiment_score":0.11502445689760722,"num_words":13,"start":402.19,"end":419.065},{"sentences":[{"text":"Thank you so much.","start":424.56998,"end":425.71,"sentiment":"positive","sentiment_score":0.503658764064312},{"text":"Okay.","start":426.00998,"end":426.50998,"sentiment":"neutral","sentiment_score":0.2593762278556824},{"text":"Thanks, Ross.","start":428.00998,"end":428.83,"sentiment":"positive","sentiment_score":0.5448523759841919},{"text":"Cheers.","start":428.97,"end":429.47,"sentiment":"positive","sentiment_score":0.5452978610992432},{"text":"Bye.","start":431.44998,"end":431.94998,"sentiment":"neutral","sentiment_score":-0.08853152394294739}],"sentiment":"positive","sentiment_score":0.4244980414708455,"num_words":9,"start":424.56998,"end":431.94998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi there. This is the transfer service. I just have John who's the operations manager from Super Shock calling inquiring about a part CM 9681In100.\n\nChannel 0: Yes. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Alright.\n\nChannel 1: Okay. Thank you. Transferring now.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yep. Hey. Hi, John. This is Ross from Techcom. How are you, ma'am?\n\nChannel 1: Good. How are you?\n\nChannel 0: Great. Thank you, buddy. Yeah. Tell me, how can I assist you?\n\nChannel 1: I'm just wondering if you got a part in stock that we're after.\n\nChannel 0: Okay. Alright. What are you after?\n\nChannel 1: It's AACM9681DashN100.\n\nChannel 0: One moment. Let me check. CM9681N. Right?\n\nChannel 1: CM so CForCatMForMary9681DashNForNovember100.\n\nChannel 0: Mhmm. K. One sec.\n\nChannel 1: Then it needs to be cleaned tonight. Yeah. You can do it. So After our last clean, get a couple of glasses set back and dump it. I'll be there in a sec.\n\nChannel 0: So are you after just single unit?\n\nChannel 1: Sorry. Say it again?\n\nChannel 0: Are you after just a single unit?\n\nChannel 1: Yeah. Just\n\nChannel 0: A connection\n\nChannel 1: one.\n\nChannel 0: module with an Android. Okay. Alright. Actually, I just found it is currently out of stock. And the ETA is nineteenth August 18.\n\nWhat is today? August 19. Expected to arrive.\n\nChannel 1: You're getting them back in stock on the nineteenth?\n\nChannel 0: Yep. Nineteenth\n\nChannel 1: Shouldn't be\n\nChannel 0: of August.\n\nChannel 1: in the week.\n\nChannel 0: Along with that, we have got an alternative, which is same. It's in stock. One is in stock in Sydney. If you want, I can share you the details of the items\n\nChannel 1: So\n\nChannel 0: with the\n\nChannel 1: what\n\nChannel 0: pricing.\n\nChannel 1: this alternative,\n\nChannel 0: Mhmm.\n\nChannel 1: is it like for like? Like, does it operate exactly the same?\n\nChannel 0: Like like. Yep. Like like.\n\nChannel 1: What what's what's the part number on that one?\n\nChannel 0: CM9682.\n\nChannel 1: Oh, so it's made by the same people.\n\nChannel 0: Yep.\n\nChannel 1: So it's just an 80 instead of an 81.\n\nChannel 0: CM9680.\n\nChannel 1: Is it still N100?\n\nChannel 0: Nope. Just CM9680. Check it if it's the,\n\nChannel 1: Okay. And\n\nChannel 0: like, would it work for you?\n\nChannel 1: So it's it's the same functionality, everything?\n\nChannel 0: Yep.\n\nChannel 1: Okay. What's what's the price on one of those?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: What is the price on it?\n\nChannel 0: $3.68.79 x GST. $3.68.7\n\nChannel 1: Yep.\n\nChannel 0: 9 x GST.\n\nChannel 1: Okay. Could you email me those details, and I can get back to you once I confirm with our IT department?\n\nChannel 0: Yeah. Sure. No worries. The email I got here here is john.e@supershock.com.\n\nChannel 1: Yes.\n\nChannel 0: Alright. No worries. We'll send you the details for the part\n\nChannel 1: If\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: are\n\nChannel 1: can\n\nChannel 0: after\n\nChannel 1: send that what\n\nChannel 0: and\n\nChannel 1: was\n\nChannel 0: the\n\nChannel 1: your\n\nChannel 0: alternative\n\nChannel 1: name again? What\n\nChannel 0: as\n\nChannel 1: was your\n\nChannel 0: well.\n\nChannel 1: name again?\n\nChannel 0: Ross from Tech Home Systems. Yep.\n\nChannel 1: Ross. Okay. Alright. If you can email me that through straight away, that'd be great, and I can get back to you. And what are the payment methods?\n\nChannel 0: Sorry. Come\n\nChannel 1: What payment methods do you have?\n\nChannel 0: again? Yeah. You can. Like, you can pay via card, bank transfer. I can share you the link.\n\nYou can. Yep. You can do it over.\n\nChannel 1: Okay. If you can put those details on an email, that'd be great.\n\nChannel 0: Alright. So what I'll do once, I'll just share you the details of the product. Once you confirm, I'll share you the invoice with the details. So if you\n\nChannel 1: That'd be great.\n\nChannel 0: interested to yeah. If you're interested to proceed, you can just pay, and I'll place order for that.\n\nChannel 1: That'd be great.\n\nChannel 0: Alright?\n\nChannel 1: Yep. Is it can we have a airbag\n\nChannel 0: Yep. No\n\nChannel 1: over,\n\nChannel 0: worries.\n\nChannel 1: like, air freighted over?\n\nChannel 0: Uh-huh.\n\nChannel 1: How what what's the delivery schedule on those? Can we have it air freighted over from Sydney?\n\nChannel 0: Yep. We can why where's the location? Which\n\nChannel 1: Adelaide.\n\nChannel 0: party you're looking at? Adelaide. Oh, okay. Alright. Yep.\n\nIt can be done. I need to check the free charges. Maximum\n\nChannel 1: Can\n\nChannel 0: maximum,\n\nChannel 1: you check\n\nChannel 0: it\n\nChannel 1: that\n\nChannel 0: goes\n\nChannel 1: for\n\nChannel 0: up to 20\n\nChannel 1: yep.\n\nChannel 0: $5. Yep. I'll let you know. Maximum it goes\n\nChannel 1: That'd\n\nChannel 0: up to\n\nChannel 1: be\n\nChannel 0: 20\n\nChannel 1: great.\n\nChannel 0: $5. Yep.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Alright. No worries. We'll share you all the details over the email, and do let me know. I'll share your invoice from\n\nChannel 1: Thank\n\nChannel 0: them.\n\nChannel 1: you so much. Okay.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thanks, Ross. Cheers.\n\nChannel 0: Yes. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.013776976615190506}],"sentiment":"neutral","sentiment_score":0.013776976615190506,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi there.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.042986659333109856},{"text":"This is the transfer service.","start":6.0,"end":7.2,"sentiment":"neutral","sentiment_score":0.04152899608016014},{"text":"I just have John who's the operations manager from Super Shock calling inquiring about a part CM 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John.","start":41.34,"end":41.9,"sentiment":"neutral","sentiment_score":0.19010549783706665},{"text":"This is Ross from Techcom.","start":41.9,"end":43.5,"sentiment":"neutral","sentiment_score":0.21438702046871186},{"text":"How are you, ma'am?","start":43.5,"end":44.175,"sentiment":"neutral","sentiment_score":0.2572387233376503}],"sentiment":"neutral","sentiment_score":0.20333850039885595,"channel":0,"num_words":13,"start":40.86,"end":44.175},{"sentences":[{"text":"Good.","start":45.375,"end":45.614998,"sentiment":"positive","sentiment_score":0.34459465742111206},{"text":"How are you?","start":45.614998,"end":46.434998,"sentiment":"neutral","sentiment_score":0.2506578912337621}],"sentiment":"neutral","sentiment_score":0.2741420827805996,"channel":1,"num_words":4,"start":45.375,"end":46.434998},{"sentences":[{"text":"Great.","start":46.655,"end":47.155,"sentiment":"positive","sentiment_score":0.6559371948242188},{"text":"Thank you, buddy.","start":47.535,"end":48.355,"sentiment":"positive","sentiment_score":0.6273351709047953},{"text":"Yeah.","start":48.735,"end":49.135,"sentiment":"neutral","sentiment_score":0.25115683674812317},{"text":"Tell me, how can I assist you?","start":49.135,"end":50.754997,"sentiment":"neutral","sentiment_score":0.1798648898090635}],"sentiment":"positive","sentiment_score":0.3373461477458477,"channel":0,"num_words":12,"start":46.655,"end":50.754997},{"sentences":[{"text":"I'm just wondering if you got a part in stock that we're after.","start":51.774998,"end":55.635,"sentiment":"neutral","sentiment_score":-0.02769521365945156}],"sentiment":"neutral","sentiment_score":-0.02769521365945156,"channel":1,"num_words":13,"start":51.774998,"end":55.635},{"sentences":[{"text":"Okay.","start":57.215,"end":57.695,"sentiment":"neutral","sentiment_score":0.015753988176584244},{"text":"Alright.","start":57.695,"end":58.195,"sentiment":"neutral","sentiment_score":0.02409285306930542},{"text":"What are you after?","start":59.46,"end":60.44,"sentiment":"neutral","sentiment_score":0.0072062062099576}],"sentiment":"neutral","sentiment_score":0.011445277680953344,"channel":0,"num_words":6,"start":57.215,"end":60.44},{"sentences":[{"text":"It's AACM9681DashN100.","start":60.730003,"end":69.79,"sentiment":"neutral","sentiment_score":0.007314697257243097}],"sentiment":"neutral","sentiment_score":0.007314697257243097,"channel":1,"num_words":2,"start":60.730003,"end":69.79},{"sentences":[{"text":"One moment.","start":73.299995,"end":74.04,"sentiment":"neutral","sentiment_score":0.006209266372025013},{"text":"Let me check.","start":74.555,"end":77.215004,"sentiment":"neutral","sentiment_score":0.006131468340754509},{"text":"CM9681N.","start":86.635,"end":89.115,"sentiment":"neutral","sentiment_score":0.0028497064486145973},{"text":"Right?","start":89.115,"end":89.49,"sentiment":"neutral","sentiment_score":0.004751813132315874}],"sentiment":"neutral","sentiment_score":0.005487779621034861,"channel":0,"num_words":7,"start":73.299995,"end":89.49},{"sentences":[{"text":"CM so CForCatMForMary9681DashNForNovember100.","start":91.8,"end":101.955,"sentiment":"neutral","sentiment_score":0.0025862834105889}],"sentiment":"neutral","sentiment_score":0.0025862834105889,"channel":1,"num_words":3,"start":91.8,"end":101.955},{"sentences":[{"text":"Mhmm.","start":101.97,"end":102.47,"sentiment":"neutral","sentiment_score":0.00014689168892800808},{"text":"K.","start":104.049995,"end":104.549995,"sentiment":"neutral","sentiment_score":-0.005461732391268015},{"text":"One 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Ross from Techcom tells John that the part is out of stock but they have an alternative, CM9680, which is similar to the CM 9 [Thet. The customer asks for the pricing and is given the details of the product. They agree to send the details via email and the call ends."},"intents":{"segments":[{"text":"I'm just wondering if you got a part in stock that we're after. Okay.","start_word":66,"end_word":79,"intents":[{"intent":"Inquire about part availability","confidence_score":0.24223827}]},{"text":"If you want, I can share you the details of the items So with the what pricing.","start_word":226,"end_word":242,"intents":[{"intent":"Share details","confidence_score":0.42834985}]},{"text":"What what's what's the part number on that one? CM9682.","start_word":263,"end_word":272,"intents":[{"intent":"Check part number","confidence_score":0.25100088}]},{"text":"So it's it's the same functionality, everything? Yep. 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I just have John who's the operations manager from Super Shock calling inquiring about a part CM Yes. 9681In100. Okay. Yep. Alright. Okay.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.05255686491727829},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.5502922534942627},{"text":"Transferring now. Hello? Hello? Yep. Hey. Hi, John. This is Ross from Techcom. How are you, ma'am?","start_word":33,"end_word":49,"sentiment":"neutral","sentiment_score":0.18959513306617737},{"text":"Good.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.34459465742111206},{"text":"How are you?","start_word":51,"end_word":53,"sentiment":"neutral","sentiment_score":0.25887155532836914},{"text":"Great. Thank you, buddy.","start_word":54,"end_word":57,"sentiment":"positive","sentiment_score":0.6319379806518555},{"text":"Yeah. Tell me, how can I assist you? I'm just wondering if you got a part in stock that we're after. Okay. Alright. What are you after? It's AACM9681DashN100. One moment. Let me check. CM9681N. Right? CM so CForCatMForMary9681DashNForNovember100. Mhmm. K. One sec. Then it needs to be cleaned tonight. Yeah. You can do it. So After our last clean, get a couple of glasses set back and dump it. I'll be there in a sec. So are you after just single unit? Sorry. Say it again? Are you after just a single unit? Yeah. Just A connection one. module with an Android. Okay. Alright. Actually, I just found it is currently out of stock. And the ETA is nineteenth August 18. What is today? August 19. Expected to arrive. You're getting them back in stock on the nineteenth? Yep. Nineteenth Shouldn't be of August. in the week. Along with that, we have got an alternative, which is same. It's in stock. One is in stock in Sydney. If you want, I can share you the details of the items So with the what pricing. this alternative, Mhmm. is it like for like? Like, does it operate exactly the same? Like like. Yep. Like like. What what's what's the part number on that one? CM9682. Oh, so it's made by the same people. Yep. So it's just an 80 instead of an 81. CM9680. Is it still N100? Nope. Just CM9680. Check it if it's the, Okay. And like, would it work for you? So it's it's the same functionality, everything? Yep. Okay. What's what's the price on one of those? Sorry. Come again? What is the price on it? $3.68.79 x GST. $3.68.7 Yep. 9 x GST. Okay. Could you email me those details, and I can get back to you once I confirm with our IT department? Yeah. Sure. No worries. The email I got here here is john.e@supershock.com. Yes. Alright. No worries. We'll send you the details for the part If you you are can after send that what and was the your alternative name again? What as was your well. name again? Ross from Tech Home Systems. Yep. Ross. Okay.","start_word":58,"end_word":421,"sentiment":"neutral","sentiment_score":0.027256540877355653},{"text":"Alright. If you can email me that through straight away, that'd be great, and I can get back to you.","start_word":422,"end_word":441,"sentiment":"positive","sentiment_score":0.5226213932037354},{"text":"And what are the payment methods? Sorry. Come What payment methods do you have? again? Yeah. You can. Like, you can pay via card, bank transfer. I can share you the link. You can. Yep. You can do it over. Okay.","start_word":442,"end_word":482,"sentiment":"neutral","sentiment_score":0.09387863013984228},{"text":"If you can put those details on an email, that'd be great.","start_word":483,"end_word":494,"sentiment":"positive","sentiment_score":0.4457222521305084},{"text":"Alright. So what I'll do once, I'll just share you the details of the product. Once you confirm, I'll share you the invoice with the details. So if you That'd be great. interested to yeah. If you're interested to proceed, you can just pay, and I'll place order for that.","start_word":495,"end_word":544,"sentiment":"neutral","sentiment_score":0.20716087520122528},{"text":"That'd be great.","start_word":545,"end_word":547,"sentiment":"positive","sentiment_score":0.5680566430091858},{"text":"Alright? Yep. Is it can we have a airbag Yep. No over, worries. like, air freighted over? Uh-huh. How what what's the delivery schedule on those? Can we have it air freighted over from Sydney? Yep. We can why where's the location? Which Adelaide. party you're looking at? Adelaide. Oh, okay. Alright. Yep. It can be done. I need to check the free charges. Maximum Can maximum, you check it that goes for up to 20 yep. $5. Yep. I'll let you know. Maximum it goes That'd up to be 20 great. $5. Yep. Yep. That's fine. Alright. No worries. We'll share you all the details over the email, and do let me know. I'll share your invoice from Thank them.","start_word":548,"end_word":668,"sentiment":"neutral","sentiment_score":0.07381951808929443},{"text":"you so much.","start_word":669,"end_word":671,"sentiment":"positive","sentiment_score":0.5385151505470276},{"text":"Okay. Alright.","start_word":672,"end_word":673,"sentiment":"neutral","sentiment_score":0.2989366948604584},{"text":"Thank you. Thanks, Ross. Cheers.","start_word":674,"end_word":678,"sentiment":"positive","sentiment_score":0.5269075036048889},{"text":"Yes. Bye. Bye.","start_word":679,"end_word":681,"sentiment":"neutral","sentiment_score":0.16497649749120075}],"average":{"sentiment":"neutral","sentiment_score":0.0940645068471882}}}}