{"metadata":{"transaction_key":"deprecated","request_id":"c9d8baf5-bbed-484e-9fc2-7765fd395802","sha256":"de323d45556a55b35e9da45887002c0d72407501532c3a2a324a79e92d9eeb46","created":"2026-04-02T00:03:12.893Z","duration":23.687937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":72,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":83},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":83,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Gareth. It's Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, mate. Our number is 130160796. I'll send you a text and hopefully talk to you soon. Thank you so much.","confidence":0.99936956,"words":[{"word":"good","start":6.8799996,"end":7.04,"confidence":0.48782367,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6209714412689209},{"word":"morning","start":7.04,"end":7.2,"confidence":0.9918958,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.6124604344367981},{"word":"gareth","start":7.2,"end":7.52,"confidence":0.9576339,"punctuated_word":"Gareth.","sentiment":"positive","sentiment_score":0.501798689365387},{"word":"it's","start":7.52,"end":7.8399997,"confidence":0.9735396,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2828020453453064},{"word":"tommy","start":7.8399997,"end":8.16,"confidence":0.76341385,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.2655232548713684},{"word":"here","start":8.16,"end":8.4,"confidence":0.9750949,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.30612966418266296},{"word":"senior","start":8.4,"end":8.72,"confidence":0.98360944,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.2801551818847656},{"word":"adviser","start":8.72,"end":9.12,"confidence":0.94747156,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.297370970249176},{"word":"from","start":9.12,"end":9.36,"confidence":0.9080975,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3415074944496155},{"word":"oakview","start":9.36,"end":9.76,"confidence":0.73213995,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.29474490880966187},{"word":"financial","start":9.76,"end":10.26,"confidence":0.9241566,"punctuated_word":"Financial.","sentiment":"positive","sentiment_score":0.3346100151538849},{"word":"just","start":10.4,"end":10.559999,"confidence":0.9985013,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.45664992928504944},{"word":"giving","start":10.559999,"end":10.88,"confidence":0.99755573,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.4132787585258484},{"word":"you","start":10.88,"end":10.96,"confidence":0.99953496,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47777697443962097},{"word":"a","start":10.96,"end":11.04,"confidence":0.9995277,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4044703543186188},{"word":"call","start":11.04,"end":11.28,"confidence":0.99969864,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.4921718835830689},{"word":"to","start":11.28,"end":11.44,"confidence":0.999608,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4805152416229248},{"word":"go","start":11.44,"end":11.679999,"confidence":0.9998555,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.4907871186733246},{"word":"through","start":11.679999,"end":11.92,"confidence":0.99977964,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.5069286823272705},{"word":"your","start":11.92,"end":12.24,"confidence":0.9997465,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5104835629463196},{"word":"annual","start":12.24,"end":12.559999,"confidence":0.9995474,"punctuated_word":"annual","sentiment":"positive","sentiment_score":0.41298484802246094},{"word":"review","start":12.559999,"end":12.88,"confidence":0.9987623,"punctuated_word":"review,","sentiment":"positive","sentiment_score":0.4191033244132995},{"word":"mate","start":12.88,"end":13.292875,"confidence":0.9981581,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.38220271468162537},{"word":"our","start":13.372875,"end":13.612875,"confidence":0.997561,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.10237062722444534},{"word":"number","start":13.612875,"end":13.772875,"confidence":0.99924135,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.11816194653511047},{"word":"is","start":13.772875,"end":13.932876,"confidence":0.9188506,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12362677603960036},{"word":"130160796","start":13.932876,"end":16.812876,"confidence":0.9997209,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.17806994915008545},{"word":"i'll","start":16.812876,"end":16.972876,"confidence":0.9997314,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.24554769694805145},{"word":"send","start":16.972876,"end":17.212875,"confidence":0.9999099,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.26201069355010986},{"word":"you","start":17.212875,"end":17.292875,"confidence":0.99920875,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3504627048969269},{"word":"a","start":17.292875,"end":17.372875,"confidence":0.997804,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3137255012989044},{"word":"text","start":17.372875,"end":17.612875,"confidence":0.99995816,"punctuated_word":"text","sentiment":"positive","sentiment_score":0.46160921454429626},{"word":"and","start":17.612875,"end":17.932875,"confidence":0.5150179,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.316249281167984},{"word":"hopefully","start":17.932875,"end":18.252876,"confidence":0.7158126,"punctuated_word":"hopefully","sentiment":"positive","sentiment_score":0.37237322330474854},{"word":"talk","start":18.252876,"end":18.412876,"confidence":0.9663739,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.35498666763305664},{"word":"to","start":18.412876,"end":18.572876,"confidence":0.99384624,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4229760766029358},{"word":"you","start":18.572876,"end":18.652874,"confidence":0.99959964,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.38610950112342834},{"word":"soon","start":18.652874,"end":18.972876,"confidence":0.9997824,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.3601306080818176},{"word":"thank","start":18.972876,"end":19.132875,"confidence":0.9998872,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8170804381370544},{"word":"you","start":19.132875,"end":19.292875,"confidence":0.999948,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8307105898857117},{"word":"so","start":19.292875,"end":19.452875,"confidence":0.99974674,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8308930993080139},{"word":"much","start":19.452875,"end":19.952875,"confidence":0.999825,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5158576965332031}],"paragraphs":{"transcript":"\nGood morning, Gareth. It's Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, mate. Our number is 130160796. I'll send you a text and hopefully talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Good morning, Gareth.","start":6.8799996,"end":7.52,"sentiment":"positive","sentiment_score":0.5784101883570353},{"text":"It's Tommy here, senior adviser from Oakview Financial.","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":0.3003554418683052},{"text":"Just giving you a call to go through your annual review, mate.","start":10.4,"end":13.292875,"sentiment":"positive","sentiment_score":0.45394611606995267},{"text":"Our number is 130160796.","start":13.372875,"end":16.812876,"sentiment":"neutral","sentiment_score":0.1305573247373104},{"text":"I'll send you a text and hopefully talk to you soon.","start":16.812876,"end":18.972876,"sentiment":"positive","sentiment_score":0.3496528335592963}],"sentiment":"positive","sentiment_score":0.36720626213048635,"num_words":38,"start":6.8799996,"end":18.972876},{"sentences":[{"text":"Thank you so much.","start":18.972876,"end":19.952875,"sentiment":"positive","sentiment_score":0.7486354559659958}],"sentiment":"positive","sentiment_score":0.7486354559659958,"num_words":4,"start":18.972876,"end":19.952875}]}}]},{"alternatives":[{"transcript":"Got it. I'd like to message you if you want to. Thank you.","confidence":0.96723425,"words":[{"word":"got","start":1.4399999,"end":1.76,"confidence":0.28273228,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.27022919058799744},{"word":"it","start":1.76,"end":2.0,"confidence":0.6647715,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1866290718317032},{"word":"i'd","start":2.0,"end":2.24,"confidence":0.5050825,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.15683947503566742},{"word":"like","start":2.24,"end":2.3999999,"confidence":0.65933144,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.14727428555488586},{"word":"to","start":2.3999999,"end":2.48,"confidence":0.85273707,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15104380249977112},{"word":"message","start":2.48,"end":2.96,"confidence":0.96723425,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.15462297201156616},{"word":"you","start":2.96,"end":3.12,"confidence":0.9713317,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13738442957401276},{"word":"if","start":3.12,"end":3.1999998,"confidence":0.949848,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.13217759132385254},{"word":"you","start":3.1999998,"end":3.28,"confidence":0.99809355,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10697349905967712},{"word":"want","start":3.28,"end":3.52,"confidence":0.9918982,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.09780747443437576},{"word":"to","start":3.52,"end":3.84,"confidence":0.9955437,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.18868902325630188},{"word":"thank","start":3.84,"end":4.0,"confidence":0.9977246,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7685198187828064},{"word":"you","start":4.0,"end":4.5,"confidence":0.9986603,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6441680192947388}],"paragraphs":{"transcript":"\nGot it. I'd like to message you if you want to. Thank you.","paragraphs":[{"sentences":[{"text":"Got it.","start":1.4399999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2284291312098503},{"text":"I'd like to message you if you want to.","start":2.0,"end":3.84,"sentiment":"neutral","sentiment_score":0.14142361697223452},{"text":"Thank you.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.7063439190387726}],"sentiment":"neutral","sentiment_score":0.2417198964036428,"num_words":13,"start":1.4399999,"end":4.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Got it. I'd like to message you if you want to. Thank you.\n\nChannel 0: Good morning, Gareth. It's Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, mate. Our number is 130160796. I'll send you a text and hopefully talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Got it.","start":1.4399999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2284291312098503},{"text":"I'd like to message you if you want to.","start":2.0,"end":3.84,"sentiment":"neutral","sentiment_score":0.14142361697223452},{"text":"Thank you.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.7063439190387726}],"sentiment":"neutral","sentiment_score":0.2417198964036428,"channel":1,"num_words":13,"start":1.4399999,"end":4.5},{"sentences":[{"text":"Good morning, Gareth.","start":6.8799996,"end":7.52,"sentiment":"positive","sentiment_score":0.5784101883570353},{"text":"It's Tommy here, senior adviser from Oakview Financial.","start":7.52,"end":10.26,"sentiment":"neutral","sentiment_score":0.3003554418683052},{"text":"Just giving you a call to go through your annual review, mate.","start":10.4,"end":13.292875,"sentiment":"positive","sentiment_score":0.45394611606995267},{"text":"Our number is 130160796.","start":13.372875,"end":16.812876,"sentiment":"neutral","sentiment_score":0.1305573247373104},{"text":"I'll send you a text and hopefully talk to you soon.","start":16.812876,"end":18.972876,"sentiment":"positive","sentiment_score":0.3496528335592963}],"sentiment":"positive","sentiment_score":0.36720626213048635,"channel":0,"num_words":38,"start":6.8799996,"end":18.972876},{"sentences":[{"text":"Thank you so much.","start":18.972876,"end":19.952875,"sentiment":"positive","sentiment_score":0.7486354559659958}],"sentiment":"positive","sentiment_score":0.7486354559659958,"channel":0,"num_words":4,"start":18.972876,"end":19.952875}]},"summary":{"result":"success","short":"An agent from Oakview Financial, Tommy, calls a customer named developers to go through their annual review. He provides the company's phone number and will send a text message. Tommy also mentions that he is a senior adviser from the company and will follow up with the customer soon."},"intents":{"segments":[{"text":"I'll send you a text and hopefully talk to you soon. Thank you so much.","start_word":40,"end_word":54,"intents":[{"intent":"Request call","confidence_score":0.010669063}]}]},"sentiments":{"segments":[{"text":"Got it. I'd like to message you if you want to.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.15942785143852234},{"text":"Thank you. Good morning, Gareth.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.5909942984580994},{"text":"It's Tommy here, senior adviser from Oakview Financial.","start_word":16,"end_word":23,"sentiment":"neutral","sentiment_score":0.3003024756908417},{"text":"Just giving you a call to go through your annual review, mate.","start_word":24,"end_word":35,"sentiment":"positive","sentiment_score":0.43970829248428345},{"text":"Our number is 130160796.","start_word":36,"end_word":39,"sentiment":"neutral","sentiment_score":0.15431362390518188},{"text":"I'll send you a text and hopefully talk to you soon. Thank you so much.","start_word":40,"end_word":54,"sentiment":"positive","sentiment_score":0.45181161165237427}],"average":{"sentiment":"positive","sentiment_score":0.3574794401605445}}}}