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Do you still have a couple of minutes and some time for me? Yep. Perfect. Now just before I do go any further, I need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Perfect. And just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please? Yep. Yep. Yep. Beautiful. Thank you so much for that. Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago. So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11. Because, obviously, I know a few things has happened for you since we had that conversation. So are you currently still off work? Okay. And I can see from some notes here that you had a shoulder ligament surgery. Was that the March 16? March 16. Perfect. And when did you stop working exactly? Okay. Perfect. Well, that matched what I have here from Larissa saying it was around the thirteenth. So that will be about three days before. That's correct? Yep. Okay. So '13. And how did everything go after the surgery? Yeah. Yep. Yeah. No. That's all good. And did the doctor say anything about recovery time frames or or anything like that? Okay. Mhmm. Okay. Yeah. Which is obviously tough. Right? And yeah. Yeah. Mhmm. Yeah. Of course. Yeah. And I'm and I'm yeah. And I'm very sorry to hear that, and you definitely don't. Yeah. And can I ask yes? No. Not not many. Yep. And I completely understand that. Yeah. I do remember that. Yeah. Yeah. Yeah. Yeah. And I I yeah. And yeah. Thank you. And can I ask that who told you that you had to have all the suits sorted fast? Because that's not Caden? Okay. Okay. Because that's not usually something that we have to do, which is obviously why I didn't tell you that because we we don't we could definitely sort the insurances. Yeah. Yep. Yeah. Yeah. Yeah. I get that. Yeah. Yeah. And I yeah. Yeah. Yeah. Yeah. Which obviously is a massive massive difference, and I completely understand what the financial yeah. Yeah. And I I get your frustration. Yeah. Yeah. Yeah. No. I I I get it. Yeah. Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review everything for you. Mhmm. Yeah. Okay. Yes. Yes. Yes. Oh, yeah. I got you. Yeah. Well, what I will yeah. What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information. And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once we've kind of had a look through everything. Yeah. Yeah. Yes. No. And I and I get that. Yep. Yep. Yeah. Yeah. It lapsed. But we're also here to help you through that process because it can be hard. You know? So I'll I'll get that. And I just wanna make sure I have all the right information because, obviously, when we spoke so when I spoke to you last was on the February 11, and, obviously, a lot of that has been traded since then. And, obviously, back in February, you were working. Everything was good. Yes. Yes. Yeah. And we were yes. Yeah. Yeah. Yep. Yep. Yeah. And I do remember that. Yeah. And I think as well when we did speak work in February, we did consider different insurances for you, and I did make a recommendation on life and total permanent disability. Obviously, for one part so so your is an income protection. So that's a bit different, obviously, to your so so your is a income protection. So that is if you are temporarily unable to work. But, yes, it goes all the way up to the age of 65 if you're eligible for it. And that would that's like an income payment. So your was about three thousand. And that's a pretty long yeah. And that Yes. So let me have a look at this here for you. When we talked about it, yeah. Let me yeah. Because we were looking at reducing. Let me have a look at that for you. Yes. We were looking at reducing. So yes. But you are exactly right. When we spoke in in February, we did discuss because the monthly premium is quite expensive. It was so keeping, obviously, the monthly amount the same, the only thing we were looking at doing was to reduce the benefit period, So how long you get paid, and that would reduce your monthly premium from that 200 and sorry. 429 to 226. You're exactly right. That's almost half, which obviously makes a massive difference. Now because yeah. I will go and speak to the the team because they've been you've obviously spoken to a couple of people in between when we spoke just so that I have all the right information. So I will go and speak to the implementation team just to make sure where everything is up to. If that got sorted and the superannuations, and then I will go and speak to senior management for you as well and look into that conversation you did have with Caden as well just so that we can try and get a bit more clarity on everything for you and, obviously, try to get you through an income. Okay. Do you remember roughly when that was? Just so that I can then because like you said as well, you said, obviously, calls are yeah. Do you remember roughly when that conversation would have been? Okay. Last Thursday. Yes. Yes. Okay. Yep. Okay. Okay. Well, Mhmm. Okay. Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can try to get you a bit of a bit of an outcome and try to get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for the time frame and everything that has taken for you for all of this and everything that you are going through. I understand, obviously, being off work for more than three months is a massive financial strain. So I completely understand that, and I do, yeah, really apologize that you are going through all of this. So I will go and speak to senior management. And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you. Are you quite flexible with time frames, or would you is there any particular time? Okay. Yep. We can make it or not. Yep. Okay. Beautiful. Well, leave it with me, Rod. I will kinda have an answer to you as soon as possible. And, again, I do really apologize that you're going through all of this. Yeah. No problem at all. But if you need anything in the meantime, just give me a call. Okay? And you can just ask to speak to me directly if you would like, but I will go and speak to management as well. Okay? Okay. No worries. We'll speak soon, Rod. 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afternoon, Brad. This is Veronica from Financial. How are you? That's great. I had you booked in for a little bit of a cut up after you searched for my colleague, Caden, last week.\n\nDo you still have a couple of minutes and some time for me? Yep. Perfect. Now just before I do go any further, I need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Perfect.\n\nAnd just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please? Yep. Yep. Yep. Beautiful.\n\nThank you so much for that. Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago. So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11. Because, obviously, I know a few things has happened for you since we had that conversation. So are you currently still off work?\n\nOkay. And I can see from some notes here that you had a shoulder ligament surgery. Was that the March 16? March 16. Perfect.\n\nAnd when did you stop working exactly? Okay. Perfect. Well, that matched what I have here from Larissa saying it was around the thirteenth. So that will be about three days before.\n\nThat's correct? Yep. Okay. So '13. And how did everything go after the surgery?\n\nYeah. Yep. Yeah. No. That's all good.\n\nAnd did the doctor say anything about recovery time frames or or anything like that? Okay. Mhmm. Okay. Yeah.\n\nWhich is obviously tough. Right? And yeah. Yeah. Mhmm.\n\nYeah. Of course. Yeah. And I'm and I'm yeah. And I'm very sorry to hear that, and you definitely don't.\n\nYeah. And can I ask yes? No. Not not many. Yep.\n\nAnd I completely understand that. Yeah. I do remember that. Yeah. Yeah.\n\nYeah. Yeah. And I I yeah. And yeah. Thank you.\n\nAnd can I ask that who told you that you had to have all the suits sorted fast? Because that's not Caden? Okay. Okay. Because that's not usually something that we have to do, which is obviously why I didn't tell you that because we we don't we could definitely sort the insurances.\n\nYeah. Yep. Yeah. Yeah. Yeah.\n\nI get that. Yeah. Yeah. And I yeah. Yeah.\n\nYeah. Yeah. Which obviously is a massive massive difference, and I completely understand what the financial yeah. Yeah. And I I get your frustration.\n\nYeah. Yeah. Yeah. No. I I I get it.\n\nYeah. Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review everything for you. Mhmm. Yeah. Okay.\n\nYes. Yes. Yes. Oh, yeah. I got you.\n\nYeah. Well, what I will yeah. What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information. And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once we've kind of had a look through everything. Yeah.\n\nYeah. Yes. No. And I and I get that. Yep.\n\nYep. Yeah. Yeah. It lapsed. But we're also here to help you through that process because it can be hard.\n\nYou know? So I'll I'll get that. And I just wanna make sure I have all the right information because, obviously, when we spoke so when I spoke to you last was on the February 11, and, obviously, a lot of that has been traded since then. And, obviously, back in February, you were working. Everything was good.\n\nYes. Yes. Yeah. And we were yes. Yeah.\n\nYeah. Yep. Yep. Yeah. And I do remember that.\n\nYeah. And I think as well when we did speak work in February, we did consider different insurances for you, and I did make a recommendation on life and total permanent disability. Obviously, for one part so so your is an income protection. So that's a bit different, obviously, to your so so your is a income protection. So that is if you are temporarily unable to work.\n\nBut, yes, it goes all the way up to the age of 65 if you're eligible for it. And that would that's like an income payment. So your was about three thousand. And that's a pretty long yeah. And that Yes.\n\nSo let me have a look at this here for you. When we talked about it, yeah. Let me yeah. Because we were looking at reducing. Let me have a look at that for you.\n\nYes. We were looking at reducing. So yes. But you are exactly right. When we spoke in in February, we did discuss because the monthly premium is quite expensive.\n\nIt was so keeping, obviously, the monthly amount the same, the only thing we were looking at doing was to reduce the benefit period, So how long you get paid, and that would reduce your monthly premium from that 200 and sorry. 429 to 226. You're exactly right. That's almost half, which obviously makes a massive difference. Now because yeah.\n\nI will go and speak to the the team because they've been you've obviously spoken to a couple of people in between when we spoke just so that I have all the right information. So I will go and speak to the implementation team just to make sure where everything is up to. If that got sorted and the superannuations, and then I will go and speak to senior management for you as well and look into that conversation you did have with Caden as well just so that we can try and get a bit more clarity on everything for you and, obviously, try to get you through an income. Okay. Do you remember roughly when that was?\n\nJust so that I can then because like you said as well, you said, obviously, calls are yeah. Do you remember roughly when that conversation would have been? Okay. Last Thursday. Yes.\n\nYes. Okay. Yep. Okay. Okay.\n\nWell, Mhmm. Okay. Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can try to get you a bit of a bit of an outcome and try to get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for the time frame and everything that has taken for you for all of this and everything that you are going through. I understand, obviously, being off work for more than three months is a massive financial strain. So I completely understand that, and I do, yeah, really apologize that you are going through all of this.\n\nSo I will go and speak to senior management. And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you. Are you quite flexible with time frames, or would you is there any particular time? Okay. Yep.\n\nWe can make it or not. Yep. Okay. Beautiful. Well, leave it with me, Rod.\n\nI will kinda have an answer to you as soon as possible. And, again, I do really apologize that you're going through all of this. Yeah. No problem at all. But if you need anything in the meantime, just give me a call.\n\nOkay? And you can just ask to speak to me directly if you would like, but I will go and speak to management as well. Okay? Okay. No worries.\n\nWe'll speak soon, Rod. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Brad.","start":3.6799998,"end":4.56,"sentiment":"neutral","sentiment_score":0.1991566171248754},{"text":"This is Veronica from Financial.","start":4.56,"end":6.02,"sentiment":"neutral","sentiment_score":0.17373917996883392},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.14776474237442017},{"text":"That's great.","start":9.76,"end":10.74,"sentiment":"positive","sentiment_score":0.6421302258968353},{"text":"I had you booked in for a little bit of a cut up after you searched for my colleague, Caden, last week.","start":11.679999,"end":16.775,"sentiment":"neutral","sentiment_score":0.050421773456037045}],"sentiment":"neutral","sentiment_score":0.1229428413191012,"num_words":35,"start":3.6799998,"end":16.775},{"sentences":[{"text":"Do you still have a couple of minutes and some time for me?","start":16.775,"end":19.994999,"sentiment":"neutral","sentiment_score":0.029977762498534642},{"text":"Yep.","start":21.095,"end":21.595,"sentiment":"neutral","sentiment_score":0.10331335663795473},{"text":"Perfect.","start":21.735,"end":22.235,"sentiment":"positive","sentiment_score":0.3414897322654724},{"text":"Now just before I do go any further, I need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.","start":22.695,"end":30.06,"sentiment":"neutral","sentiment_score":0.04017583597451448},{"text":"Perfect.","start":32.54,"end":33.04,"sentiment":"neutral","sentiment_score":0.23412172496318817}],"sentiment":"neutral","sentiment_score":0.04943284359963044,"num_words":46,"start":16.775,"end":33.04},{"sentences":[{"text":"And just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please?","start":33.1,"end":40.559998,"sentiment":"neutral","sentiment_score":0.07446036128593343},{"text":"Yep.","start":43.835,"end":44.335,"sentiment":"neutral","sentiment_score":0.01338739600032568},{"text":"Yep.","start":50.155,"end":50.655,"sentiment":"neutral","sentiment_score":0.013901307247579098},{"text":"Yep.","start":57.37,"end":57.77,"sentiment":"neutral","sentiment_score":0.10241375863552094},{"text":"Beautiful.","start":57.77,"end":58.27,"sentiment":"positive","sentiment_score":0.4460466802120209}],"sentiment":"neutral","sentiment_score":0.08314497681567445,"num_words":32,"start":33.1,"end":58.27},{"sentences":[{"text":"Thank you so much for that.","start":58.41,"end":60.11,"sentiment":"positive","sentiment_score":0.48578078548113507},{"text":"Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago.","start":60.489998,"end":69.63,"sentiment":"neutral","sentiment_score":-0.05416683838976657},{"text":"So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11.","start":70.145004,"end":78.805,"sentiment":"neutral","sentiment_score":-0.01017592182116849},{"text":"Because, obviously, I know a few things has happened for you since we had that conversation.","start":78.865005,"end":82.885,"sentiment":"neutral","sentiment_score":-0.0603994547855109},{"text":"So are you currently still off work?","start":85.03001,"end":87.61,"sentiment":"neutral","sentiment_score":-0.05044775828719139}],"sentiment":"neutral","sentiment_score":-0.005478663514146493,"num_words":84,"start":58.41,"end":87.61},{"sentences":[{"text":"Okay.","start":89.350006,"end":89.850006,"sentiment":"neutral","sentiment_score":-0.01832805760204792},{"text":"And I can see from some notes here that you had a shoulder ligament surgery.","start":90.23,"end":95.53001,"sentiment":"neutral","sentiment_score":-0.0226264163851738},{"text":"Was that the March 16?","start":95.91,"end":97.770004,"sentiment":"neutral","sentiment_score":-0.01631557010114193},{"text":"March 16.","start":100.125,"end":101.58499,"sentiment":"neutral","sentiment_score":-0.0032523293048143387},{"text":"Perfect.","start":102.205,"end":102.705,"sentiment":"neutral","sentiment_score":-0.006842698901891708}],"sentiment":"neutral","sentiment_score":-0.018860396308203537,"num_words":24,"start":89.350006,"end":102.705},{"sentences":[{"text":"And when did you stop working exactly?","start":103.485,"end":107.345,"sentiment":"neutral","sentiment_score":-0.0623904929629394},{"text":"Okay.","start":113.26,"end":113.66,"sentiment":"neutral","sentiment_score":0.021074526011943817},{"text":"Perfect.","start":113.66,"end":114.14,"sentiment":"neutral","sentiment_score":0.05246586352586746},{"text":"Well, that matched what I have here from Larissa saying it was around the thirteenth.","start":114.14,"end":118.48,"sentiment":"neutral","sentiment_score":0.004964091815054417},{"text":"So that will be about three days before.","start":118.62,"end":120.62,"sentiment":"neutral","sentiment_score":-0.0009767980081960559}],"sentiment":"neutral","sentiment_score":-0.009267064626328647,"num_words":32,"start":103.485,"end":120.62},{"sentences":[{"text":"That's correct?","start":120.62,"end":121.520004,"sentiment":"neutral","sentiment_score":0.010805258993059397},{"text":"Yep.","start":123.035,"end":123.275,"sentiment":"neutral","sentiment_score":0.01823842152953148},{"text":"Okay.","start":123.275,"end":123.755,"sentiment":"neutral","sentiment_score":0.010342768393456936},{"text":"So '13.","start":123.755,"end":124.655,"sentiment":"neutral","sentiment_score":0.0064068620558828115},{"text":"And how did everything go after the surgery?","start":125.355,"end":128.015,"sentiment":"neutral","sentiment_score":0.012662099674344063}],"sentiment":"neutral","sentiment_score":0.011735873529687524,"num_words":14,"start":120.62,"end":128.015},{"sentences":[{"text":"Yeah.","start":130.955,"end":131.455,"sentiment":"neutral","sentiment_score":0.020583469420671463},{"text":"Yep.","start":136.01,"end":136.51,"sentiment":"neutral","sentiment_score":-0.0057659875601530075},{"text":"Yeah.","start":142.73,"end":142.89,"sentiment":"neutral","sentiment_score":0.0046445950865745544},{"text":"No.","start":142.89,"end":143.13,"sentiment":"neutral","sentiment_score":-0.012304037809371948},{"text":"That's all good.","start":143.13,"end":144.19,"sentiment":"neutral","sentiment_score":0.07292232910792033}],"sentiment":"neutral","sentiment_score":0.03227500378021172,"num_words":7,"start":130.955,"end":144.19},{"sentences":[{"text":"And did the doctor say anything about recovery time frames or or anything like that?","start":144.33,"end":151.125,"sentiment":"neutral","sentiment_score":-0.02686366451283296},{"text":"Okay.","start":153.82501,"end":154.32501,"sentiment":"neutral","sentiment_score":-0.030257325619459152},{"text":"Mhmm.","start":184.015,"end":184.41501,"sentiment":"neutral","sentiment_score":-0.0776364728808403},{"text":"Okay.","start":184.41501,"end":184.91501,"sentiment":"neutral","sentiment_score":-0.08191077411174774},{"text":"Yeah.","start":191.79001,"end":192.29001,"sentiment":"neutral","sentiment_score":-0.13956290483474731}],"sentiment":"neutral","sentiment_score":-0.03854328658627836,"num_words":19,"start":144.33,"end":192.29001},{"sentences":[{"text":"Which is obviously tough.","start":192.59001,"end":193.87001,"sentiment":"neutral","sentiment_score":-0.26854757219552994},{"text":"Right?","start":193.87001,"end":194.37001,"sentiment":"neutral","sentiment_score":-0.1213773861527443},{"text":"And yeah.","start":195.71,"end":198.53,"sentiment":"negative","sentiment_score":-0.40601667761802673},{"text":"Yeah.","start":200.845,"end":201.345,"sentiment":"neutral","sentiment_score":-0.306100070476532},{"text":"Mhmm.","start":202.765,"end":203.265,"sentiment":"neutral","sentiment_score":-0.259769082069397}],"sentiment":"neutral","sentiment_score":-0.28594113141298294,"num_words":9,"start":192.59001,"end":203.265},{"sentences":[{"text":"Yeah.","start":220.54001,"end":221.02,"sentiment":"neutral","sentiment_score":-0.02568431943655014},{"text":"Of course.","start":221.02,"end":221.76001,"sentiment":"neutral","sentiment_score":0.006578037515282631},{"text":"Yeah.","start":224.875,"end":225.375,"sentiment":"neutral","sentiment_score":-0.1306767463684082},{"text":"And I'm and I'm yeah.","start":225.91501,"end":228.475,"sentiment":"negative","sentiment_score":-0.3392897605895996},{"text":"And I'm very sorry to hear that, and you definitely don't.","start":228.475,"end":232.255,"sentiment":"negative","sentiment_score":-0.3613191016695716}],"sentiment":"neutral","sentiment_score":-0.29070819560438393,"num_words":20,"start":220.54001,"end":232.255},{"sentences":[{"text":"Yeah.","start":243.69,"end":244.19,"sentiment":"neutral","sentiment_score":-0.1896171122789383},{"text":"And can I ask yes?","start":244.41,"end":259.005,"sentiment":"neutral","sentiment_score":-0.18740722686052322},{"text":"No.","start":259.145,"end":259.385,"sentiment":"neutral","sentiment_score":-0.17107491195201874},{"text":"Not not many.","start":259.385,"end":260.525,"sentiment":"neutral","sentiment_score":-0.2964167296886444},{"text":"Yep.","start":262.44998,"end":262.61,"sentiment":"neutral","sentiment_score":-0.07907336950302124}],"sentiment":"neutral","sentiment_score":-0.20600470155477524,"num_words":11,"start":243.69,"end":262.61},{"sentences":[{"text":"And I completely understand that.","start":262.61,"end":264.78998,"sentiment":"neutral","sentiment_score":-0.11575673818588257},{"text":"Yeah.","start":281.585,"end":281.905,"sentiment":"neutral","sentiment_score":-0.06227352097630501},{"text":"I do remember that.","start":281.905,"end":283.285,"sentiment":"neutral","sentiment_score":-0.05639760568737984},{"text":"Yeah.","start":283.665,"end":284.165,"sentiment":"neutral","sentiment_score":-0.0480862595140934},{"text":"Yeah.","start":289.44,"end":289.76,"sentiment":"neutral","sentiment_score":-0.04656776040792465}],"sentiment":"neutral","sentiment_score":-0.08010847121477127,"num_words":12,"start":262.61,"end":289.76},{"sentences":[{"text":"Yeah.","start":289.76,"end":290.26,"sentiment":"neutral","sentiment_score":-0.08084151148796082},{"text":"Yeah.","start":299.615,"end":300.115,"sentiment":"neutral","sentiment_score":-0.27428099513053894},{"text":"And I I yeah.","start":300.335,"end":303.315,"sentiment":"neutral","sentiment_score":-0.1776583231985569},{"text":"And yeah.","start":308.495,"end":314.19,"sentiment":"neutral","sentiment_score":-0.0768282525241375},{"text":"Thank you.","start":315.13,"end":317.22998,"sentiment":"neutral","sentiment_score":0.050389599055051804}],"sentiment":"neutral","sentiment_score":-0.11186331063508988,"num_words":10,"start":289.76,"end":317.22998},{"sentences":[{"text":"And can I ask that who told you that you had to have all the suits sorted fast?","start":320.88998,"end":328.80502,"sentiment":"neutral","sentiment_score":-0.08497505904071861},{"text":"Because that's not Caden?","start":328.945,"end":331.285,"sentiment":"neutral","sentiment_score":-0.04178736638277769},{"text":"Okay.","start":331.98502,"end":332.48502,"sentiment":"neutral","sentiment_score":-0.011702045798301697},{"text":"Okay.","start":333.42502,"end":333.825,"sentiment":"neutral","sentiment_score":-0.013355488888919352},{"text":"Because that's not usually something that we have to do, which is obviously why I didn't tell you that because we we don't we could definitely sort the insurances.","start":333.825,"end":340.99002,"sentiment":"neutral","sentiment_score":-0.11346184282467284}],"sentiment":"neutral","sentiment_score":-0.09456889631824111,"num_words":53,"start":320.88998,"end":340.99002},{"sentences":[{"text":"Yeah.","start":349.93002,"end":350.43002,"sentiment":"neutral","sentiment_score":-0.03243521973490715},{"text":"Yep.","start":350.65002,"end":351.15002,"sentiment":"neutral","sentiment_score":-0.030871978029608727},{"text":"Yeah.","start":353.095,"end":353.595,"sentiment":"neutral","sentiment_score":-0.04830145090818405},{"text":"Yeah.","start":355.415,"end":355.915,"sentiment":"neutral","sentiment_score":-0.053573623299598694},{"text":"Yeah.","start":358.45502,"end":358.95502,"sentiment":"neutral","sentiment_score":-0.06341943144798279}],"sentiment":"neutral","sentiment_score":-0.04572034068405628,"num_words":5,"start":349.93002,"end":358.95502},{"sentences":[{"text":"I get that.","start":359.335,"end":360.39502,"sentiment":"neutral","sentiment_score":-0.10585642357667287},{"text":"Yeah.","start":367.34998,"end":367.84998,"sentiment":"neutral","sentiment_score":-0.05285864323377609},{"text":"Yeah.","start":370.31,"end":370.81,"sentiment":"neutral","sentiment_score":-0.018910884857177734},{"text":"And I yeah.","start":372.38998,"end":379.20502,"sentiment":"neutral","sentiment_score":0.007933943532407284},{"text":"Yeah.","start":379.20502,"end":379.70502,"sentiment":"neutral","sentiment_score":-0.01699739694595337}],"sentiment":"neutral","sentiment_score":-0.04250381835218933,"num_words":9,"start":359.335,"end":379.70502},{"sentences":[{"text":"Yeah.","start":384.805,"end":385.305,"sentiment":"neutral","sentiment_score":-0.07192711532115936},{"text":"Yeah.","start":391.3,"end":391.8,"sentiment":"neutral","sentiment_score":-0.028430087491869926},{"text":"Which obviously is a massive massive difference, and I completely understand what the financial yeah.","start":391.94,"end":397.72,"sentiment":"neutral","sentiment_score":-0.0529357761144638},{"text":"Yeah.","start":399.475,"end":399.975,"sentiment":"neutral","sentiment_score":-0.03336519002914429},{"text":"And I I get your frustration.","start":402.435,"end":404.295,"sentiment":"neutral","sentiment_score":-0.13334718843301138}],"sentiment":"neutral","sentiment_score":-0.07199342354821663,"num_words":24,"start":384.805,"end":404.295},{"sentences":[{"text":"Yeah.","start":405.475,"end":405.975,"sentiment":"neutral","sentiment_score":-0.03401623293757439},{"text":"Yeah.","start":408.995,"end":409.495,"sentiment":"neutral","sentiment_score":-0.04928179830312729},{"text":"Yeah.","start":411.88998,"end":412.38998,"sentiment":"neutral","sentiment_score":-0.1397068202495575},{"text":"No.","start":413.25,"end":413.56998,"sentiment":"negative","sentiment_score":-0.36447980999946594},{"text":"I I I get it.","start":413.56998,"end":415.59,"sentiment":"negative","sentiment_score":-0.7146752953529358}],"sentiment":"negative","sentiment_score":-0.46231790425048935,"num_words":9,"start":405.475,"end":415.59},{"sentences":[{"text":"Yeah.","start":416.68997,"end":417.18997,"sentiment":"neutral","sentiment_score":0.07629333436489105},{"text":"Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review everything for you.","start":417.72998,"end":440.91,"sentiment":"neutral","sentiment_score":-0.07007423173962977},{"text":"Mhmm.","start":440.91,"end":441.41,"sentiment":"neutral","sentiment_score":-0.11666324734687804},{"text":"Yeah.","start":443.07,"end":443.57,"sentiment":"neutral","sentiment_score":-0.1391763687133789},{"text":"Okay.","start":445.23,"end":445.73,"sentiment":"neutral","sentiment_score":-0.17153245210647583}],"sentiment":"neutral","sentiment_score":-0.07123458922886458,"num_words":61,"start":416.68997,"end":445.73},{"sentences":[{"text":"Yes.","start":458.04498,"end":458.54498,"sentiment":"neutral","sentiment_score":-0.1518925130367279},{"text":"Yes.","start":459.245,"end":459.405,"sentiment":"neutral","sentiment_score":-0.1460316777229309},{"text":"Yes.","start":459.405,"end":459.905,"sentiment":"neutral","sentiment_score":-0.18887551128864288},{"text":"Oh, yeah.","start":460.94,"end":470.86002,"sentiment":"neutral","sentiment_score":-0.3067368343472481},{"text":"I got you.","start":470.86002,"end":471.74,"sentiment":"neutral","sentiment_score":-0.23616009950637817}],"sentiment":"neutral","sentiment_score":-0.22609420865774155,"num_words":8,"start":458.04498,"end":471.74},{"sentences":[{"text":"Yeah.","start":471.74,"end":472.24,"sentiment":"neutral","sentiment_score":-0.20755663514137268},{"text":"Well, what I will yeah.","start":474.33502,"end":480.035,"sentiment":"negative","sentiment_score":-0.4206566631793976},{"text":"What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information.","start":480.655,"end":492.74002,"sentiment":"neutral","sentiment_score":0.016454388144547524},{"text":"And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once we've kind of had a look through everything.","start":494.40002,"end":504.79498,"sentiment":"neutral","sentiment_score":0.006414711156061717},{"text":"Yeah.","start":505.655,"end":506.155,"sentiment":"neutral","sentiment_score":-0.06587629020214081}],"sentiment":"neutral","sentiment_score":-0.01585567609237676,"num_words":88,"start":471.74,"end":506.155},{"sentences":[{"text":"Yeah.","start":507.97498,"end":508.47498,"sentiment":"neutral","sentiment_score":-0.08303967118263245},{"text":"Yes.","start":516.87,"end":517.27,"sentiment":"neutral","sentiment_score":-0.09621167182922365},{"text":"No.","start":517.27,"end":517.77,"sentiment":"neutral","sentiment_score":-0.21936458349227905},{"text":"And I and I get that.","start":517.99,"end":519.69,"sentiment":"neutral","sentiment_score":-0.2709112614393234},{"text":"Yep.","start":521.19,"end":521.69,"sentiment":"neutral","sentiment_score":-0.21782581508159635}],"sentiment":"neutral","sentiment_score":-0.2241909310221672,"num_words":10,"start":507.97498,"end":521.69},{"sentences":[{"text":"Yep.","start":535.265,"end":535.765,"sentiment":"neutral","sentiment_score":-0.293056845664978},{"text":"Yeah.","start":537.76,"end":538.26,"sentiment":"neutral","sentiment_score":-0.14776402711868286},{"text":"Yeah.","start":541.12,"end":541.62,"sentiment":"neutral","sentiment_score":-0.2402464747428894},{"text":"It lapsed.","start":541.83997,"end":542.57996,"sentiment":"negative","sentiment_score":-0.3934725522994995},{"text":"But we're also here to help you through that process because it can be hard.","start":556.975,"end":560.335,"sentiment":"neutral","sentiment_score":-0.07490945532917977}],"sentiment":"neutral","sentiment_score":-0.1295827141031623,"num_words":20,"start":535.265,"end":560.335},{"sentences":[{"text":"You know?","start":560.335,"end":560.97,"sentiment":"neutral","sentiment_score":-0.09156949445605278},{"text":"So I'll I'll get that.","start":561.05,"end":562.81,"sentiment":"neutral","sentiment_score":0.009071448445320129},{"text":"And I just wanna make sure I have all the right information because, obviously, when we spoke so when I spoke to you last was on the February 11, and, obviously, a lot of that has been traded since then.","start":562.81,"end":572.43,"sentiment":"neutral","sentiment_score":0.006162355095148087},{"text":"And, obviously, back in February, you were working.","start":572.49,"end":574.88995,"sentiment":"neutral","sentiment_score":0.07278080098330975},{"text":"Everything was good.","start":574.88995,"end":576.18994,"sentiment":"neutral","sentiment_score":0.2347590277592341}],"sentiment":"neutral","sentiment_score":0.0240557922114586,"num_words":58,"start":560.335,"end":576.18994},{"sentences":[{"text":"Yes.","start":580.495,"end":580.975,"sentiment":"neutral","sentiment_score":-0.0671517625451088},{"text":"Yes.","start":580.975,"end":581.475,"sentiment":"neutral","sentiment_score":-0.07772637158632278},{"text":"Yeah.","start":583.77496,"end":584.255,"sentiment":"neutral","sentiment_score":-0.09703582525253296},{"text":"And we were 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that.","start":600.03,"end":601.57,"sentiment":"neutral","sentiment_score":-0.1352871686220169}],"sentiment":"neutral","sentiment_score":-0.0974458936187956,"num_words":9,"start":589.63,"end":601.57},{"sentences":[{"text":"Yeah.","start":603.885,"end":604.385,"sentiment":"neutral","sentiment_score":-0.09502701461315156},{"text":"And I think as well when we did speak work in February, we did consider different insurances for you, and I did make a recommendation on life and total permanent disability.","start":604.60504,"end":615.825,"sentiment":"neutral","sentiment_score":-0.037118775349470876},{"text":"Obviously, for one part so so your is an income protection.","start":617.11,"end":628.41,"sentiment":"neutral","sentiment_score":-0.05795395086434754},{"text":"So that's a bit different, obviously, to your so so your is a income protection.","start":628.55,"end":638.725,"sentiment":"neutral","sentiment_score":-0.06199882949392001},{"text":"So that is if you are temporarily unable to work.","start":638.725,"end":641.845,"sentiment":"neutral","sentiment_score":-0.09854827225208282}],"sentiment":"neutral","sentiment_score":-0.05586275992476765,"num_words":68,"start":603.885,"end":641.845},{"sentences":[{"text":"But, yes, it goes all the way up to the age of 65 if you're eligible for it.","start":641.845,"end":646.02,"sentiment":"neutral","sentiment_score":-0.06360726141267353},{"text":"And that would that's like an income payment.","start":647.06,"end":649.88,"sentiment":"neutral","sentiment_score":-0.14233272150158882},{"text":"So your was about three thousand.","start":650.02,"end":653.16003,"sentiment":"neutral","sentiment_score":-0.1996973529458046},{"text":"And that's a pretty long yeah.","start":659.795,"end":662.83496,"sentiment":"neutral","sentiment_score":-0.08579178480431437},{"text":"And that Yes.","start":662.83496,"end":671.64996,"sentiment":"neutral","sentiment_score":-0.007556727156043053}],"sentiment":"neutral","sentiment_score":-0.09802920696121163,"num_words":41,"start":641.845,"end":671.64996},{"sentences":[{"text":"So let me have a look at this here for you.","start":671.64996,"end":675.51,"sentiment":"neutral","sentiment_score":-0.020128764720125633},{"text":"When we talked about it, yeah.","start":681.73,"end":683.17,"sentiment":"neutral","sentiment_score":-0.016633044462651014},{"text":"Let me yeah.","start":683.17,"end":691.495,"sentiment":"neutral","sentiment_score":-0.001889124512672425},{"text":"Because we were looking at reducing.","start":691.495,"end":693.35504,"sentiment":"neutral","sentiment_score":-0.04677119975288709},{"text":"Let me have a look at that for you.","start":693.41504,"end":695.335,"sentiment":"neutral","sentiment_score":0.012494432636433177}],"sentiment":"neutral","sentiment_score":-0.014144553057849407,"num_words":35,"start":671.64996,"end":695.335},{"sentences":[{"text":"Yes.","start":695.335,"end":695.835,"sentiment":"neutral","sentiment_score":0.07197029888629913},{"text":"We were looking at reducing.","start":695.895,"end":697.255,"sentiment":"neutral","sentiment_score":0.02785620428621769},{"text":"So yes.","start":697.255,"end":697.655,"sentiment":"neutral","sentiment_score":0.09311402589082718},{"text":"But you are exactly right.","start":697.655,"end":699.515,"sentiment":"neutral","sentiment_score":0.18008845150470734},{"text":"When we spoke in in February, we did discuss because the monthly premium is quite expensive.","start":700.11,"end":705.57,"sentiment":"neutral","sentiment_score":-0.06861908035352826}],"sentiment":"neutral","sentiment_score":0.006897115309176774,"num_words":29,"start":695.335,"end":705.57},{"sentences":[{"text":"It was so keeping, obviously, the monthly amount the same, the only thing we were looking at doing was to reduce the benefit period, So how long you get paid, and that would reduce your monthly premium from that 200 and sorry.","start":706.11,"end":719.365,"sentiment":"neutral","sentiment_score":0.005511536795113768},{"text":"429 to 226.","start":719.365,"end":722.265,"sentiment":"neutral","sentiment_score":0.014863574877381325},{"text":"You're exactly right.","start":722.325,"end":723.205,"sentiment":"positive","sentiment_score":0.42582687735557556},{"text":"That's almost half, which obviously makes a massive difference.","start":723.205,"end":727.305,"sentiment":"positive","sentiment_score":0.4223899841308594},{"text":"Now because yeah.","start":728.7,"end":735.58,"sentiment":"neutral","sentiment_score":0.008625575651725134}],"sentiment":"neutral","sentiment_score":0.08968237477044265,"num_words":60,"start":706.11,"end":735.58},{"sentences":[{"text":"I will go and speak to the the team because they've been you've obviously spoken to a couple of people in between when we spoke just so that I have all the right information.","start":735.58,"end":743.695,"sentiment":"neutral","sentiment_score":0.03586334932376357},{"text":"So I will go and speak to the implementation team just to make sure where everything is up to.","start":743.695,"end":748.51495,"sentiment":"neutral","sentiment_score":0.08107510326724303},{"text":"If that got sorted and the superannuations, and then I will go and speak to senior management for you as well and look into that conversation you did have with Caden as well just so that we can try and get a bit more clarity on everything for you and, obviously, try to get you through an income.","start":749.135,"end":767.16,"sentiment":"neutral","sentiment_score":0.058676453917447864},{"text":"Okay.","start":771.145,"end":771.645,"sentiment":"neutral","sentiment_score":0.017174944281578064},{"text":"Do you remember roughly when that was?","start":773.705,"end":775.865,"sentiment":"neutral","sentiment_score":0.0015700571238994598}],"sentiment":"neutral","sentiment_score":0.052026726978541424,"num_words":119,"start":735.58,"end":775.865},{"sentences":[{"text":"Just so that I can then because like you said as well, you said, obviously, calls are yeah.","start":775.865,"end":779.545,"sentiment":"neutral","sentiment_score":0.019265328689167898},{"text":"Do you remember roughly when that conversation would have been?","start":779.545,"end":782.605,"sentiment":"neutral","sentiment_score":-0.0007265398278832435},{"text":"Okay.","start":783.23,"end":783.73,"sentiment":"neutral","sentiment_score":-0.002729528583586216},{"text":"Last Thursday.","start":786.43,"end":787.25,"sentiment":"neutral","sentiment_score":-0.018380158580839634},{"text":"Yes.","start":792.02997,"end":792.52997,"sentiment":"neutral","sentiment_score":-0.0046479227021336555}],"sentiment":"neutral","sentiment_score":0.009230398427462205,"num_words":32,"start":775.865,"end":792.52997},{"sentences":[{"text":"Yes.","start":793.38995,"end":793.88995,"sentiment":"neutral","sentiment_score":0.007562675978988409},{"text":"Okay.","start":796.075,"end":796.575,"sentiment":"neutral","sentiment_score":0.0044895499013364315},{"text":"Yep.","start":801.115,"end":801.275,"sentiment":"neutral","sentiment_score":-0.001582608325406909},{"text":"Okay.","start":801.275,"end":801.775,"sentiment":"neutral","sentiment_score":-0.002449567429721355},{"text":"Okay.","start":803.515,"end":803.675,"sentiment":"neutral","sentiment_score":-0.01215810514986515}],"sentiment":"neutral","sentiment_score":-0.0008276110049337149,"num_words":5,"start":793.38995,"end":803.675},{"sentences":[{"text":"Well, Mhmm.","start":803.675,"end":808.91003,"sentiment":"neutral","sentiment_score":-0.07821737602353096},{"text":"Okay.","start":811.21,"end":811.71,"sentiment":"neutral","sentiment_score":-0.028698358684778217},{"text":"Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can try to get you a bit of a bit of an outcome and try to get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for the time frame and everything that has taken for you for all of this and everything that you are going through.","start":812.57,"end":834.71497,"sentiment":"neutral","sentiment_score":-0.004888789355754852},{"text":"I understand, obviously, being off work for more than three months is a massive financial strain.","start":834.95,"end":839.61,"sentiment":"negative","sentiment_score":-0.47673662565648556},{"text":"So I completely understand that, and I do, yeah, really apologize that you are going through all of this.","start":839.83,"end":844.55,"sentiment":"neutral","sentiment_score":-0.2965666330174396}],"sentiment":"neutral","sentiment_score":-0.10849747023894452,"num_words":128,"start":803.675,"end":844.55},{"sentences":[{"text":"So I will go and speak to senior management.","start":844.55,"end":846.95,"sentiment":"neutral","sentiment_score":-0.026048284851842456},{"text":"And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you.","start":846.95,"end":857.825,"sentiment":"neutral","sentiment_score":0.05598255800637039},{"text":"Are you quite flexible with time frames, or would you is there any particular time?","start":859.085,"end":865.185,"sentiment":"neutral","sentiment_score":0.026182666855553784},{"text":"Okay.","start":865.86,"end":866.36,"sentiment":"neutral","sentiment_score":0.03435620665550232},{"text":"Yep.","start":867.22003,"end":867.72003,"sentiment":"neutral","sentiment_score":0.028656071051955223}],"sentiment":"neutral","sentiment_score":0.03639162481126804,"num_words":63,"start":844.55,"end":867.72003},{"sentences":[{"text":"We can make it or not.","start":868.98,"end":870.36,"sentiment":"neutral","sentiment_score":-0.01436959362278382},{"text":"Yep.","start":870.98,"end":871.48,"sentiment":"neutral","sentiment_score":0.04359183833003044},{"text":"Okay.","start":871.54,"end":872.04,"sentiment":"neutral","sentiment_score":0.1535203754901886},{"text":"Beautiful.","start":872.18,"end":872.66003,"sentiment":"neutral","sentiment_score":0.2976091504096985},{"text":"Well, leave it with me, Rod.","start":872.66003,"end":874.04,"sentiment":"neutral","sentiment_score":0.1456758975982666}],"sentiment":"neutral","sentiment_score":0.08550394587218761,"num_words":15,"start":868.98,"end":874.04},{"sentences":[{"text":"I will kinda have an answer to you as soon as possible.","start":874.26,"end":877.08,"sentiment":"neutral","sentiment_score":0.12449985928833485},{"text":"And, again, I do really apologize that you're going through all of this.","start":877.7,"end":880.84,"sentiment":"neutral","sentiment_score":-0.15931178715366584},{"text":"Yeah.","start":882.795,"end":883.295,"sentiment":"neutral","sentiment_score":0.20098473131656647},{"text":"No problem at all.","start":883.355,"end":884.235,"sentiment":"neutral","sentiment_score":0.21079787239432335},{"text":"But if you need anything in the meantime, just give me a call.","start":884.235,"end":887.035,"sentiment":"neutral","sentiment_score":0.1074120534154085}],"sentiment":"neutral","sentiment_score":0.04333669752922169,"num_words":43,"start":874.26,"end":887.035},{"sentences":[{"text":"Okay?","start":887.035,"end":887.275,"sentiment":"neutral","sentiment_score":0.1046501100063324},{"text":"And you can just ask to speak to me directly if you would like, but I will go and speak to management as well.","start":887.275,"end":891.755,"sentiment":"neutral","sentiment_score":0.10170490512003501},{"text":"Okay?","start":891.755,"end":892.20294,"sentiment":"neutral","sentiment_score":0.07553822547197342},{"text":"Okay.","start":893.16296,"end":893.66296,"sentiment":"neutral","sentiment_score":0.14963296055793762},{"text":"No worries.","start":893.96295,"end":894.6829,"sentiment":"neutral","sentiment_score":0.10697757452726364}],"sentiment":"neutral","sentiment_score":0.1029204885507452,"num_words":29,"start":887.035,"end":894.6829},{"sentences":[{"text":"We'll speak soon, Rod.","start":894.6829,"end":895.90295,"sentiment":"neutral","sentiment_score":0.21347158029675484},{"text":"Bye.","start":897.16296,"end":897.66296,"sentiment":"neutral","sentiment_score":-0.08515714108943939}],"sentiment":"neutral","sentiment_score":0.153745836019516,"num_words":5,"start":894.6829,"end":897.66296}]}}]},{"alternatives":[{"transcript":"Hello. Rod speaking. Hello. Not too bad. Yep. Yep. No worries. Rod Leslie Quinn. Seventeenth to the third nineteen sixty nine. And 55 Forbes Road, Quilong Bar 4503 Queensland. Yep. Yep. Yes. I am. Yeah. March 16. Yes. It was about three or four days prior to that date. Yes. Yes. It was. Yeah. Yeah. Good. Yeah. Yeah. I've only I haven't long started physio. I've still gotta go. But yeah. So not much else I can say. So Mhmm. Yeah. Three months. But now I'm over three months. And initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one. And then I find out last Thursday that we didn't get to keep it. So I'm down on insurance. I'm trying to do it all off my own on my own. So but which I'm I will tell you, I'm extremely disappointed. I wasn't told that I had to have all the supers together before we could start getting insurances, which that has really disappointed me. No one has ever told me that since I've since I've asked way back before Christmas, which I didn't know then I wasn't getting in operation. So I'm far from impressed on Oakview at the moment. Really, really disappointed. But no one told me that we had to get the supers together before we could do insurances. I should've went somewhere else and found something that just would've covered me for some sort of other insurance that would've covered my you know? But now I've done nothing. I've been gonna be off four months. I'm probably gonna be another month before I go back to work. Four months. How many of you could survive four months without sufficient income? And you all tell me it's recorded. And I know I've had insurance that's probably longer than most of you are old. And then I accidentally, about four years ago, dropped one of my insurances, which I'd had since I was 18, which is coming forty years. When it was my own fault, I didn't realize they'd changed their name. So at the moment, I'm not interested in insurances. I'm still deciding whether I stay with you because I'm really pissed about it all, Severely. No one told me that I had to have all the papers together to have the insurances. So I'm probably best not talking to at the moment, but I needed to stipulate that because it's like it was top secret that you needed to have all the supers together, and then you didn't say anything. Jayden. It's not Jayden. Jayden. But we you didn't. I've been telling you, if we're already nearly at the seventh month, and I've been asking since before Christmas last year about some sort of insurance that would have just had something. You know, even if I fell over in the street, that covered me. I you know, I've had I've had people look for insurance to cover. They can't even cover the income that I I do. But I'd gone ninety days with this, Hester. And for the sake of $3,000, that would have really helped me in the mail, really. You know? I pay about $2,000 a month to support my elderly parents, and I'm down about 2 and a half thousand a a week in my income. Huge. Well, it's 10,000 a month. How many are you? Earn 10,000 a month. So and I'm trying I got three vehicles two vehicles and five trailers for registration for a start before I buy fuel. So I'm really disappointed in at the moment. Well, it's, you know, it's obviously Caden doesn't know the insurance side of it. I'm not gonna make an official plate because these are all all young. You're saying no. But, you know, there's somebody there of older authority that must be training you. So I think it needs to be taken back to them. I'm not gonna I'm disappointed because I'm I'm probably down a lot of money. You know? Enough to oh, I'm not after Fortune, but I need you know? I'm probably less off now than I was because I'm out of action, and I'm trying to trying to survive without an insurance. Yeah. Because I was asking I was always asking for an insurance, but, you know, I I wasn't asking for someone that would cover me because I'm in contact with horses. I didn't know my shoulder was gonna be operated But, you know, it was just a worn out thing. It was just something that that's happened. And and now I've paid all that whatever it's cost me for the premiums for an insurance that I was gonna get nothing out of. And now it's gone because it's it didn't have any, you know, significance and and no wasn't being paid into, which was part of my fault. I'll take that. Trying to put all the papers together, I I have a lot of trouble doing this signing online, but but yeah. It yep. Yep. Yep. Yep. Yep. Yep. But I was wanting an insurance thing too. I wasn't just you know, I I you're not gonna cover you're not gonna cover my wage. Like, my my income would be for my wages. You know? And now I'm I'm paying somebody to do my job, which is 2,000 to 2 and a half thousand a week. So it's I didn't expect an insurance to cover that, but yeah. But I already had that. I have that through an Astron thing after two years. But it's a full disability. It's a full disability outside of two years. Yep. Yep. Well, it's it's becoming it's becoming useless too because I'm only eight years off that. So it's probably something I'm gonna have to look at too. And the other thing is how what is my Ashram premium worth? I thought we it was gonna be halved the payment. I'm not real sure whether it's halved yet or not. That was back in February or or March or whenever we were talking that was it was gonna be it it was gonna be half the premium to match what it was because of my age. Yes. But is it half? I actually haven't taken that any notice of what the direct debit is. But as for Kaiden the other day, like, we discussed we were gonna hang on to the Hester back. Who's that? Caden? It was only last Thursday. Yeah. That was only last Thursday, but but he told me that the only one was was the Astron one, not the hairstyle. But I thought we discussed that regarding, late mid February that we were gonna hang on to the Hester. But he said we hadn't done any contributing, and the hesser had been stopped. Yep. Yep. Right. Yep. Yep. Alright then. Yeah. Just just give me a call when you whenever you can, and then I'll let you know whether I can I got time to to listen? Alright then. Thank you. Alright then. Thank you. 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Rod speaking. Hello. Not too bad. Yep.\n\nYep. No worries. Rod Leslie Quinn. Seventeenth to the third nineteen sixty nine. And 55 Forbes Road, Quilong Bar 4503 Queensland.\n\nYep. Yep. Yes. I am. Yeah.\n\nMarch 16. Yes. It was about three or four days prior to that date. Yes. Yes.\n\nIt was. Yeah. Yeah. Good. Yeah.\n\nYeah. I've only I haven't long started physio. I've still gotta go. But yeah. So not much else I can say.\n\nSo Mhmm. Yeah. Three months. But now I'm over three months. And initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one.\n\nAnd then I find out last Thursday that we didn't get to keep it. So I'm down on insurance. I'm trying to do it all off my own on my own. So but which I'm I will tell you, I'm extremely disappointed. I wasn't told that I had to have all the supers together before we could start getting insurances, which that has really disappointed me.\n\nNo one has ever told me that since I've since I've asked way back before Christmas, which I didn't know then I wasn't getting in operation. So I'm far from impressed on Oakview at the moment. Really, really disappointed. But no one told me that we had to get the supers together before we could do insurances. I should've went somewhere else and found something that just would've covered me for some sort of other insurance that would've covered my you know?\n\nBut now I've done nothing. I've been gonna be off four months. I'm probably gonna be another month before I go back to work. Four months. How many of you could survive four months without sufficient income?\n\nAnd you all tell me it's recorded. And I know I've had insurance that's probably longer than most of you are old. And then I accidentally, about four years ago, dropped one of my insurances, which I'd had since I was 18, which is coming forty years. When it was my own fault, I didn't realize they'd changed their name. So at the moment, I'm not interested in insurances.\n\nI'm still deciding whether I stay with you because I'm really pissed about it all, Severely. No one told me that I had to have all the papers together to have the insurances. So I'm probably best not talking to at the moment, but I needed to stipulate that because it's like it was top secret that you needed to have all the supers together, and then you didn't say anything. Jayden. It's not Jayden.\n\nJayden. But we you didn't. I've been telling you, if we're already nearly at the seventh month, and I've been asking since before Christmas last year about some sort of insurance that would have just had something. You know, even if I fell over in the street, that covered me. I you know, I've had I've had people look for insurance to cover.\n\nThey can't even cover the income that I I do. But I'd gone ninety days with this, Hester. And for the sake of $3,000, that would have really helped me in the mail, really. You know? I pay about $2,000 a month to support my elderly parents, and I'm down about 2 and a half thousand a a week in my income.\n\nHuge. Well, it's 10,000 a month. How many are you? Earn 10,000 a month. So and I'm trying I got three vehicles two vehicles and five trailers for registration for a start before I buy fuel.\n\nSo I'm really disappointed in at the moment. Well, it's, you know, it's obviously Caden doesn't know the insurance side of it. I'm not gonna make an official plate because these are all all young. You're saying no. But, you know, there's somebody there of older authority that must be training you.\n\nSo I think it needs to be taken back to them. I'm not gonna I'm disappointed because I'm I'm probably down a lot of money. You know? Enough to oh, I'm not after Fortune, but I need you know? I'm probably less off now than I was because I'm out of action, and I'm trying to trying to survive without an insurance.\n\nYeah. Because I was asking I was always asking for an insurance, but, you know, I I wasn't asking for someone that would cover me because I'm in contact with horses. I didn't know my shoulder was gonna be operated But, you know, it was just a worn out thing. It was just something that that's happened. And and now I've paid all that whatever it's cost me for the premiums for an insurance that I was gonna get nothing out of.\n\nAnd now it's gone because it's it didn't have any, you know, significance and and no wasn't being paid into, which was part of my fault. I'll take that. Trying to put all the papers together, I I have a lot of trouble doing this signing online, but but yeah. It yep. Yep.\n\nYep. Yep. Yep. Yep. But I was wanting an insurance thing too.\n\nI wasn't just you know, I I you're not gonna cover you're not gonna cover my wage. Like, my my income would be for my wages. You know? And now I'm I'm paying somebody to do my job, which is 2,000 to 2 and a half thousand a week. So it's I didn't expect an insurance to cover that, but yeah.\n\nBut I already had that. I have that through an Astron thing after two years. But it's a full disability. It's a full disability outside of two years. Yep.\n\nYep. Well, it's it's becoming it's becoming useless too because I'm only eight years off that. So it's probably something I'm gonna have to look at too. And the other thing is how what is my Ashram premium worth? I thought we it was gonna be halved the payment.\n\nI'm not real sure whether it's halved yet or not. That was back in February or or March or whenever we were talking that was it was gonna be it it was gonna be half the premium to match what it was because of my age. Yes. But is it half? I actually haven't taken that any notice of what the direct debit is.\n\nBut as for Kaiden the other day, like, we discussed we were gonna hang on to the Hester back. Who's that? Caden? It was only last Thursday. Yeah.\n\nThat was only last Thursday, but but he told me that the only one was was the Astron one, not the hairstyle. But I thought we discussed that regarding, late mid February that we were gonna hang on to the Hester. But he said we hadn't done any contributing, and the hesser had been stopped. Yep. Yep.\n\nRight. Yep. Yep. Alright then. Yeah.\n\nJust just give me a call when you whenever you can, and then I'll let you know whether I can I got time to to listen? Alright then. Thank you. Alright then. Thank you.\n\nBye now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.01924915425479412},{"text":"Rod speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.023840583860874176},{"text":"Hello.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.21116849780082703},{"text":"Not too bad.","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.2878420352935791},{"text":"Yep.","start":20.315,"end":20.815,"sentiment":"neutral","sentiment_score":0.048932865262031555}],"sentiment":"neutral","sentiment_score":0.1488197238650173,"num_words":8,"start":1.68,"end":20.815},{"sentences":[{"text":"Yep.","start":30.7,"end":31.1,"sentiment":"neutral","sentiment_score":0.05806341767311096},{"text":"No worries.","start":31.1,"end":31.84,"sentiment":"neutral","sentiment_score":0.10211213305592537},{"text":"Rod Leslie Quinn.","start":41.66,"end":43.28,"sentiment":"neutral","sentiment_score":0.009057087202866873},{"text":"Seventeenth to the third nineteen sixty nine.","start":45.995003,"end":49.615,"sentiment":"neutral","sentiment_score":0.014973374216684274},{"text":"And 55 Forbes Road, Quilong Bar 4503 Queensland.","start":52.475002,"end":56.735,"sentiment":"neutral","sentiment_score":0.01863783784210682}],"sentiment":"neutral","sentiment_score":0.025875012745105085,"num_words":21,"start":30.7,"end":56.735},{"sentences":[{"text":"Yep.","start":81.915,"end":82.415,"sentiment":"neutral","sentiment_score":-0.026439130306243896},{"text":"Yep.","start":84.315,"end":84.815,"sentiment":"neutral","sentiment_score":-0.025300562381744385},{"text":"Yes.","start":87.77,"end":88.09,"sentiment":"neutral","sentiment_score":-0.033478185534477234},{"text":"I am.","start":88.09,"end":88.829994,"sentiment":"neutral","sentiment_score":-0.03755684569478035},{"text":"Yeah.","start":98.25,"end":98.49,"sentiment":"neutral","sentiment_score":-0.015931155532598495}],"sentiment":"neutral","sentiment_score":-0.02937712085743745,"num_words":6,"start":81.915,"end":98.49},{"sentences":[{"text":"March 16.","start":98.49,"end":99.61,"sentiment":"neutral","sentiment_score":-0.009483064990490675},{"text":"Yes.","start":99.61,"end":100.11,"sentiment":"neutral","sentiment_score":-0.007194045465439558},{"text":"It was about three or four days prior to that 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go.","start":134.825,"end":135.965,"sentiment":"neutral","sentiment_score":-0.08286415599286556},{"text":"But yeah.","start":136.58499,"end":138.925,"sentiment":"neutral","sentiment_score":-0.019190864637494087},{"text":"So not much else I can say.","start":138.985,"end":141.645,"sentiment":"neutral","sentiment_score":-0.05855053716472217}],"sentiment":"neutral","sentiment_score":-0.06015250530271303,"num_words":21,"start":131.625,"end":141.645},{"sentences":[{"text":"So Mhmm.","start":141.94499,"end":144.285,"sentiment":"neutral","sentiment_score":-0.004623129963874816},{"text":"Yeah.","start":149.98001,"end":150.46,"sentiment":"neutral","sentiment_score":-0.00759888906031847},{"text":"Three months.","start":150.46,"end":151.18001,"sentiment":"neutral","sentiment_score":-0.03825243562459946},{"text":"But now I'm over three months.","start":151.18001,"end":153.1,"sentiment":"neutral","sentiment_score":-0.028804101049900055},{"text":"And initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one.","start":153.1,"end":175.54,"sentiment":"neutral","sentiment_score":-0.12504296866245568}],"sentiment":"neutral","sentiment_score":-0.10624130715821255,"num_words":59,"start":141.94499,"end":175.54},{"sentences":[{"text":"And then I find out last Thursday that we didn't get to keep it.","start":178.08,"end":183.7,"sentiment":"neutral","sentiment_score":-0.21697396146399633},{"text":"So I'm down on insurance.","start":185.685,"end":188.025,"sentiment":"neutral","sentiment_score":-0.20222610235214233},{"text":"I'm trying to do it all off my own on my own.","start":188.08499,"end":191.385,"sentiment":"neutral","sentiment_score":-0.21558855970700583},{"text":"So but which I'm I will tell you, I'm extremely disappointed.","start":192.165,"end":199.96999,"sentiment":"negative","sentiment_score":-0.38460568677295337},{"text":"I wasn't told that I had to have all the supers together before we could start getting insurances, which that has really disappointed me.","start":200.59,"end":209.70999,"sentiment":"negative","sentiment_score":-0.4709923565387726}],"sentiment":"negative","sentiment_score":-0.33591375454808725,"num_words":66,"start":178.08,"end":209.70999},{"sentences":[{"text":"No one has ever told me that since I've since I've asked way back before Christmas, which I didn't know then I wasn't getting in operation.","start":209.70999,"end":219.465,"sentiment":"negative","sentiment_score":-0.4473415326613646},{"text":"So I'm far from impressed on Oakview at the moment.","start":219.765,"end":224.105,"sentiment":"neutral","sentiment_score":0.05425267219543457},{"text":"Really, really disappointed.","start":224.485,"end":227.0,"sentiment":"neutral","sentiment_score":-0.25076060990492505},{"text":"But no one told me that we had to get the supers together before we could do insurances.","start":230.66,"end":235.16,"sentiment":"negative","sentiment_score":-0.3990902768241035},{"text":"I should've went somewhere else and found something that just would've covered me for some sort of other insurance that would've covered my you know?","start":235.3,"end":246.47499,"sentiment":"negative","sentiment_score":-0.40610868275165557}],"sentiment":"negative","sentiment_score":-0.35581679278757516,"num_words":82,"start":209.70999,"end":246.47499},{"sentences":[{"text":"But now I've done nothing.","start":246.855,"end":248.375,"sentiment":"negative","sentiment_score":-0.3588185429573059},{"text":"I've been gonna be off four months.","start":248.375,"end":249.97499,"sentiment":"negative","sentiment_score":-0.39969430225236074},{"text":"I'm probably gonna be another month before I go back to work.","start":249.97499,"end":253.83499,"sentiment":"neutral","sentiment_score":-0.2932471384604772},{"text":"Four months.","start":254.55,"end":255.11,"sentiment":"neutral","sentiment_score":-0.12095504999160767},{"text":"How many of you could survive four months without sufficient income?","start":255.11,"end":261.13,"sentiment":"neutral","sentiment_score":-0.1264583644541827}],"sentiment":"neutral","sentiment_score":-0.2633478540826488,"num_words":37,"start":246.855,"end":261.13},{"sentences":[{"text":"And you all tell me it's recorded.","start":263.03,"end":264.89,"sentiment":"neutral","sentiment_score":-0.13740206296954835},{"text":"And I know I've had insurance that's probably longer than most of you are old.","start":266.15,"end":271.105,"sentiment":"neutral","sentiment_score":-0.19307882636785506},{"text":"And then I accidentally, about four years ago, dropped one of my insurances, which I'd had since I was 18, which is coming forty years.","start":272.52502,"end":284.30502,"sentiment":"neutral","sentiment_score":-0.15344032526016235},{"text":"When it was my own fault, I didn't realize they'd changed their name.","start":285.41,"end":289.19,"sentiment":"neutral","sentiment_score":-0.16625988769989747},{"text":"So at the moment, I'm not interested in insurances.","start":290.13,"end":294.63,"sentiment":"negative","sentiment_score":-0.453691550427013}],"sentiment":"neutral","sentiment_score":-0.20200880379348563,"num_words":69,"start":263.03,"end":294.63},{"sentences":[{"text":"I'm still deciding whether I stay with you because I'm really pissed about it all, Severely.","start":294.77002,"end":300.44498,"sentiment":"negative","sentiment_score":-0.4922939967364073},{"text":"No one told me that I had to have all the papers together to have the insurances.","start":301.065,"end":306.04498,"sentiment":"neutral","sentiment_score":-0.21463920000721426},{"text":"So I'm probably best not talking to at the moment, but I needed to stipulate that because it's like it was top secret that you needed to have all the supers together, and then you didn't say anything.","start":306.585,"end":323.31,"sentiment":"neutral","sentiment_score":-0.06270562832880962},{"text":"Jayden.","start":329.35498,"end":329.85498,"sentiment":"neutral","sentiment_score":-0.03458439186215401},{"text":"It's not Jayden.","start":330.395,"end":331.29498,"sentiment":"neutral","sentiment_score":-0.03662386226157347}],"sentiment":"neutral","sentiment_score":-0.18737120270729066,"num_words":75,"start":294.77002,"end":331.29498},{"sentences":[{"text":"Jayden.","start":331.75497,"end":332.25497,"sentiment":"neutral","sentiment_score":-0.014602906070649624},{"text":"But we you didn't.","start":341.07,"end":342.35,"sentiment":"neutral","sentiment_score":-0.1277929749339819},{"text":"I've been telling you, if we're already nearly at the seventh month, and I've been asking since before Christmas last year about some sort of insurance that would have just had something.","start":342.35,"end":354.635,"sentiment":"neutral","sentiment_score":-0.0728667841758579},{"text":"You know, even if I fell over in the street, that covered me.","start":355.095,"end":358.155,"sentiment":"neutral","sentiment_score":-0.09667900090034191},{"text":"I you know, I've had I've had people look for insurance to cover.","start":358.33502,"end":362.775,"sentiment":"neutral","sentiment_score":-0.13640277431561396}],"sentiment":"neutral","sentiment_score":-0.0934535710673247,"num_words":63,"start":331.75497,"end":362.775},{"sentences":[{"text":"They can't even cover the income that I I do.","start":362.775,"end":366.475,"sentiment":"neutral","sentiment_score":-0.18177325874567032},{"text":"But I'd gone ninety days with this, Hester.","start":367.15,"end":369.73,"sentiment":"neutral","sentiment_score":-0.07188475783914328},{"text":"And for the sake of $3,000, that would have really helped me in the mail, really.","start":371.87,"end":377.73,"sentiment":"neutral","sentiment_score":0.04812026955187321},{"text":"You know?","start":377.95,"end":378.61,"sentiment":"neutral","sentiment_score":-0.0219807093963027},{"text":"I pay about $2,000 a month to support my elderly parents, and I'm down about 2 and a half thousand a a week in my income.","start":378.75,"end":390.415,"sentiment":"neutral","sentiment_score":-0.10246925994467276}],"sentiment":"neutral","sentiment_score":-0.06985562120474154,"num_words":62,"start":362.775,"end":390.415},{"sentences":[{"text":"Huge.","start":394.69,"end":395.16998,"sentiment":"neutral","sentiment_score":-0.010934695601463318},{"text":"Well, it's 10,000 a month.","start":395.16998,"end":396.69,"sentiment":"neutral","sentiment_score":-0.031242506206035615},{"text":"How many are you?","start":396.69,"end":397.65,"sentiment":"neutral","sentiment_score":-0.013201892375946045},{"text":"Earn 10,000 a month.","start":397.65,"end":399.11,"sentiment":"neutral","sentiment_score":-0.01763183018192649},{"text":"So and I'm trying I got three vehicles two vehicles and five trailers for registration for a start before I buy fuel.","start":400.85,"end":411.35498,"sentiment":"neutral","sentiment_score":-0.07722968218678777}],"sentiment":"neutral","sentiment_score":-0.05526486458256841,"num_words":36,"start":394.69,"end":411.35498},{"sentences":[{"text":"So I'm really disappointed in at the moment.","start":413.335,"end":416.155,"sentiment":"negative","sentiment_score":-0.5720300450921059},{"text":"Well, it's, you know, it's obviously Caden doesn't know the insurance side of it.","start":435.54498,"end":442.44498,"sentiment":"neutral","sentiment_score":-0.18914822755115374},{"text":"I'm not gonna make an official plate because these are all all young.","start":442.50497,"end":446.28497,"sentiment":"neutral","sentiment_score":-0.1866185458806845},{"text":"You're saying no.","start":446.34497,"end":447.485,"sentiment":"neutral","sentiment_score":-0.24409550925095877},{"text":"But, you know, there's somebody there of older authority that must be training you.","start":447.54498,"end":455.31,"sentiment":"neutral","sentiment_score":-0.2451238419328417}],"sentiment":"neutral","sentiment_score":-0.26566109534066457,"num_words":52,"start":413.335,"end":455.31},{"sentences":[{"text":"So I think it needs to be taken back to them.","start":456.00998,"end":458.49,"sentiment":"neutral","sentiment_score":-0.3086067573590712},{"text":"I'm not gonna I'm disappointed because I'm I'm probably down a lot of money.","start":458.49,"end":465.255,"sentiment":"negative","sentiment_score":-0.4396067368132727},{"text":"You know?","start":465.255,"end":465.89502,"sentiment":"neutral","sentiment_score":-0.27385324239730835},{"text":"Enough to oh, I'm not after Fortune, but I need you know?","start":465.89502,"end":470.075,"sentiment":"neutral","sentiment_score":-0.27561857427159947},{"text":"I'm probably less off now than I was because I'm out of action, and I'm trying to trying to survive without an insurance.","start":470.77502,"end":478.83,"sentiment":"negative","sentiment_score":-0.39968485223210376}],"sentiment":"negative","sentiment_score":-0.3644685423181903,"num_words":62,"start":456.00998,"end":478.83},{"sentences":[{"text":"Yeah.","start":502.92,"end":503.16,"sentiment":"neutral","sentiment_score":0.0035115303471684456},{"text":"Because I was asking I was always asking for an insurance, but, you know, I I wasn't asking for someone that would cover me because I'm in contact with horses.","start":503.16,"end":514.06,"sentiment":"neutral","sentiment_score":-0.16031730622053147},{"text":"I didn't know my shoulder was gonna be operated But, you know, it was just a worn out thing.","start":514.44,"end":520.695,"sentiment":"neutral","sentiment_score":-0.27090464846083995},{"text":"It was just something that that's happened.","start":521.63495,"end":524.055,"sentiment":"neutral","sentiment_score":-0.32861365165029255},{"text":"And and now I've paid all that whatever it's cost me for the premiums for an insurance that I was gonna get nothing out of.","start":524.595,"end":535.64996,"sentiment":"negative","sentiment_score":-0.5076111209392548}],"sentiment":"neutral","sentiment_score":-0.30419231173241645,"num_words":82,"start":502.92,"end":535.64996},{"sentences":[{"text":"And now it's gone because it's it didn't have any, you know, significance and and no wasn't being paid into, which was part of my fault.","start":535.64996,"end":547.27496,"sentiment":"negative","sentiment_score":-0.3937558772472235},{"text":"I'll take that.","start":547.27496,"end":548.255,"sentiment":"neutral","sentiment_score":-0.19028421739737192},{"text":"Trying to put all the papers together, I I have a lot of trouble doing this signing online, but but yeah.","start":548.795,"end":557.91003,"sentiment":"neutral","sentiment_score":-0.17091371509290876},{"text":"It yep.","start":557.91003,"end":560.41003,"sentiment":"neutral","sentiment_score":-0.11928783543407917},{"text":"Yep.","start":561.35004,"end":561.85004,"sentiment":"neutral","sentiment_score":-0.02874970436096191}],"sentiment":"neutral","sentiment_score":-0.27669846892075717,"num_words":53,"start":535.64996,"end":561.85004},{"sentences":[{"text":"Yep.","start":572.77496,"end":573.27496,"sentiment":"neutral","sentiment_score":0.04578917473554611},{"text":"Yep.","start":574.055,"end":574.555,"sentiment":"neutral","sentiment_score":0.08410085737705231},{"text":"Yep.","start":575.495,"end":575.995,"sentiment":"neutral","sentiment_score":0.20518317818641665},{"text":"Yep.","start":576.935,"end":577.095,"sentiment":"neutral","sentiment_score":0.05472513288259506},{"text":"But I was wanting an insurance thing too.","start":577.095,"end":580.15497,"sentiment":"neutral","sentiment_score":-0.07526375586166978}],"sentiment":"neutral","sentiment_score":-0.01769264197597901,"num_words":12,"start":572.77496,"end":580.15497},{"sentences":[{"text":"I wasn't just you know, I I you're not gonna cover you're not gonna cover my wage.","start":580.615,"end":586.535,"sentiment":"neutral","sentiment_score":-0.14823812071014852},{"text":"Like, my my income would be for my wages.","start":586.535,"end":590.41,"sentiment":"neutral","sentiment_score":-0.07084155289663209},{"text":"You know?","start":590.79,"end":591.19,"sentiment":"neutral","sentiment_score":-0.0582660548388958},{"text":"And now I'm I'm paying somebody to do my job, which is 2,000 to 2 and a half thousand a week.","start":591.19,"end":597.77,"sentiment":"neutral","sentiment_score":-0.08774146810173988},{"text":"So it's I didn't expect an insurance to cover that, but yeah.","start":598.39,"end":604.915,"sentiment":"neutral","sentiment_score":-0.1303231092169881}],"sentiment":"neutral","sentiment_score":-0.10951807014033442,"num_words":61,"start":580.615,"end":604.915},{"sentences":[{"text":"But I already had that.","start":617.21,"end":618.75,"sentiment":"neutral","sentiment_score":-0.07706431970000267},{"text":"I have that through an Astron thing after two years.","start":618.81,"end":622.59,"sentiment":"neutral","sentiment_score":-0.048890355974435806},{"text":"But it's a full disability.","start":629.245,"end":630.705,"sentiment":"neutral","sentiment_score":-0.09810715317726135},{"text":"It's a full disability outside of two years.","start":631.085,"end":633.745,"sentiment":"neutral","sentiment_score":-0.09932825714349747},{"text":"Yep.","start":646.0,"end":646.5,"sentiment":"neutral","sentiment_score":-0.04554843530058861}],"sentiment":"neutral","sentiment_score":-0.07603225574411195,"num_words":29,"start":617.21,"end":646.5},{"sentences":[{"text":"Yep.","start":650.48,"end":650.98,"sentiment":"neutral","sentiment_score":-0.1376120299100876},{"text":"Well, it's it's becoming it's becoming useless too because I'm only eight years off that.","start":651.68,"end":657.955,"sentiment":"negative","sentiment_score":-0.4184333115816116},{"text":"So it's probably something I'm gonna have to look at too.","start":658.815,"end":662.03503,"sentiment":"neutral","sentiment_score":-0.08776022349907593},{"text":"And the other thing is how what is my Ashram premium worth?","start":662.255,"end":667.7,"sentiment":"neutral","sentiment_score":-0.014801453022907177},{"text":"I thought we it was gonna be halved the 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Thursday.","start":780.85,"end":782.31,"sentiment":"neutral","sentiment_score":0.0010968290967866778},{"text":"Yeah.","start":783.57,"end":783.97,"sentiment":"neutral","sentiment_score":-0.006431041285395622}],"sentiment":"neutral","sentiment_score":0.01291709442739375,"num_words":28,"start":765.055,"end":783.97},{"sentences":[{"text":"That was only last Thursday, but but he told me that the only one was was the Astron one, not the hairstyle.","start":783.97,"end":792.14996,"sentiment":"neutral","sentiment_score":-0.03934078456156633},{"text":"But I thought we discussed that regarding, late mid February that we were gonna hang on to the Hester.","start":793.32495,"end":802.865,"sentiment":"neutral","sentiment_score":-0.0022492206067238982},{"text":"But he said we hadn't done any contributing, and the hesser had been stopped.","start":804.285,"end":810.43,"sentiment":"neutral","sentiment_score":-0.16295105405151844},{"text":"Yep.","start":819.13,"end":819.63,"sentiment":"neutral","sentiment_score":0.168256938457489},{"text":"Yep.","start":823.205,"end":823.705,"sentiment":"neutral","sentiment_score":0.14893856644630432}],"sentiment":"neutral","sentiment_score":-0.05039213515262593,"num_words":57,"start":783.97,"end":823.705},{"sentences":[{"text":"Right.","start":828.005,"end":828.505,"sentiment":"neutral","sentiment_score":-0.14886489510536194},{"text":"Yep.","start":831.84503,"end":832.34503,"sentiment":"neutral","sentiment_score":-0.20427191257476807},{"text":"Yep.","start":844.7,"end":845.2,"sentiment":"neutral","sentiment_score":-0.03012944385409355},{"text":"Alright then.","start":858.125,"end":859.18506,"sentiment":"neutral","sentiment_score":0.041687071323394775},{"text":"Yeah.","start":863.13,"end":863.53,"sentiment":"neutral","sentiment_score":0.027004703879356384}],"sentiment":"neutral","sentiment_score":-0.04548123416801294,"num_words":6,"start":828.005,"end":863.53},{"sentences":[{"text":"Just just give me a call when you whenever you can, and then I'll let you know whether I can I got time to to listen?","start":863.53,"end":870.75,"sentiment":"neutral","sentiment_score":0.01753856435131568},{"text":"Alright then.","start":881.335,"end":882.215,"sentiment":"neutral","sentiment_score":0.12438707798719406},{"text":"Thank you.","start":882.215,"end":891.575,"sentiment":"neutral","sentiment_score":0.15911562368273735},{"text":"Alright then.","start":891.575,"end":892.395,"sentiment":"neutral","sentiment_score":0.09071219712495804},{"text":"Thank you.","start":893.3129,"end":894.13293,"sentiment":"positive","sentiment_score":0.3472956568002701}],"sentiment":"neutral","sentiment_score":0.055853640715427255,"num_words":34,"start":863.53,"end":894.13293},{"sentences":[{"text":"Bye now.","start":895.95294,"end":896.69293,"sentiment":"neutral","sentiment_score":0.15701676160097122}],"sentiment":"neutral","sentiment_score":0.15701676160097122,"num_words":2,"start":895.95294,"end":896.69293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Rod speaking.\n\nChannel 0: Good\n\nChannel 1: Hello.\n\nChannel 0: afternoon, Brad. This is Veronica from Financial. How are you?\n\nChannel 1: Not too bad.\n\nChannel 0: That's great. I had you booked in for a little bit of a cut up after you searched for my colleague, Caden, last week. Do you still have a couple of minutes and some time for me?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. Now just before I do go any further, I need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Perfect. And just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Rod Leslie Quinn.\n\nChannel 0: Yep.\n\nChannel 1: Seventeenth to the third nineteen sixty nine.\n\nChannel 0: Yep.\n\nChannel 1: And 55 Forbes Road, Quilong Bar 4503 Queensland.\n\nChannel 0: Yep. Beautiful. Thank you so much for that. Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago. So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11.\n\nBecause, obviously, I know a few things has happened for you since we had\n\nChannel 1: Yep.\n\nChannel 0: that conversation.\n\nChannel 1: Yep.\n\nChannel 0: So are you currently still off work?\n\nChannel 1: Yes. I am.\n\nChannel 0: Okay. And I can see from some notes here that you had a shoulder ligament surgery. Was that the March 16?\n\nChannel 1: Yeah. March 16. Yes.\n\nChannel 0: March 16. Perfect. And when did you stop working exactly?\n\nChannel 1: It was about three or four days prior to that date.\n\nChannel 0: Okay. Perfect. Well, that matched what I have here from Larissa saying it was around the thirteenth. So that will be about\n\nChannel 1: Yes.\n\nChannel 0: three days before. That's correct?\n\nChannel 1: Yes. It was. Yeah.\n\nChannel 0: Yep. Okay. So '13. And how did everything go after the surgery?\n\nChannel 1: Yeah. Good.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. I've only I haven't long started physio. I've still gotta go.\n\nChannel 0: Yep.\n\nChannel 1: But yeah. So not much else I can say. So\n\nChannel 0: Yeah. No. That's all good.\n\nChannel 1: Mhmm.\n\nChannel 0: And did the doctor say anything about recovery time frames or\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Three\n\nChannel 0: anything like that?\n\nChannel 1: months. But now I'm over three months. And\n\nChannel 0: Okay.\n\nChannel 1: initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one. And then I find out last Thursday that we didn't get to keep it.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: So I'm down on insurance. I'm trying to do it all off my own on my own.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Which is obviously tough.\n\nChannel 1: but\n\nChannel 0: Right?\n\nChannel 1: which I'm\n\nChannel 0: And\n\nChannel 1: I will tell you, I'm\n\nChannel 0: yeah.\n\nChannel 1: extremely disappointed. I wasn't\n\nChannel 0: Yeah.\n\nChannel 1: told that\n\nChannel 0: Mhmm.\n\nChannel 1: I had to have all the supers together before we could start getting insurances, which that has really disappointed me. No one has ever told me that since I've since I've asked way back before Christmas, which I didn't know then I wasn't getting in operation. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Of\n\nChannel 1: far\n\nChannel 0: course.\n\nChannel 1: from impressed on Oakview at the moment. Really,\n\nChannel 0: Yeah.\n\nChannel 1: really\n\nChannel 0: And I'm\n\nChannel 1: disappointed.\n\nChannel 0: and I'm yeah. And I'm very sorry to hear that, and\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: no\n\nChannel 0: definitely\n\nChannel 1: one told me\n\nChannel 0: don't.\n\nChannel 1: that we had to get the supers together before we could do insurances. I should've went somewhere else and found something that just would've covered me for some sort of other insurance\n\nChannel 0: Yeah. And\n\nChannel 1: that\n\nChannel 0: can\n\nChannel 1: would've\n\nChannel 0: I\n\nChannel 1: covered\n\nChannel 0: ask\n\nChannel 1: my you know? But now I've done nothing. I've been gonna be off four months. I'm probably gonna be another month before I go back to work. Four months.\n\nHow many of you could survive four months\n\nChannel 0: yes?\n\nChannel 1: without\n\nChannel 0: No. Not not\n\nChannel 1: sufficient\n\nChannel 0: many.\n\nChannel 1: income?\n\nChannel 0: Yep. And I completely\n\nChannel 1: And you all\n\nChannel 0: understand\n\nChannel 1: tell me it's\n\nChannel 0: that.\n\nChannel 1: recorded. And I know I've had insurance that's probably longer than most of you are old. And then I accidentally, about four years ago, dropped one of my insurances, which I'd had since I was 18, which\n\nChannel 0: Yeah.\n\nChannel 1: is coming\n\nChannel 0: I do remember that.\n\nChannel 1: forty\n\nChannel 0: Yeah.\n\nChannel 1: years. When it was my own fault, I didn't realize they'd changed their name.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: So at the moment, I'm not interested in insurances. I'm still deciding whether I stay with you because I'm really pissed about it all,\n\nChannel 0: Yeah.\n\nChannel 1: Severely.\n\nChannel 0: And I I\n\nChannel 1: No one told me that I had\n\nChannel 0: yeah.\n\nChannel 1: to have all the papers together to have the insurances. So I'm probably\n\nChannel 0: And\n\nChannel 1: best not talking to at the moment, but I needed to stipulate that\n\nChannel 0: yeah.\n\nChannel 1: because it's\n\nChannel 0: Thank\n\nChannel 1: like it was top secret\n\nChannel 0: you.\n\nChannel 1: that you needed to have all the supers together,\n\nChannel 0: And\n\nChannel 1: and\n\nChannel 0: can I ask\n\nChannel 1: then\n\nChannel 0: that\n\nChannel 1: you didn't say anything.\n\nChannel 0: who told you that you had to have all the suits sorted fast? Because that's\n\nChannel 1: Jayden.\n\nChannel 0: not\n\nChannel 1: It's not\n\nChannel 0: Caden?\n\nChannel 1: Jayden. Jayden.\n\nChannel 0: Okay. Okay. Because that's not usually something that we have to do, which is obviously why I didn't tell you that because we we don't we could definitely sort the insurances.\n\nChannel 1: But we you didn't. I've been telling you, if we're already nearly at the seventh month, and I've been asking since before Christmas last year\n\nChannel 0: Yeah.\n\nChannel 1: about\n\nChannel 0: Yep.\n\nChannel 1: some sort of insurance that would have just\n\nChannel 0: Yeah.\n\nChannel 1: had something. You know, even\n\nChannel 0: Yeah.\n\nChannel 1: if I fell over in the street, that covered me. I\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: know, I've\n\nChannel 0: get\n\nChannel 1: had\n\nChannel 0: that.\n\nChannel 1: I've had people look for insurance to cover. They can't even cover the income that I I do. But I'd\n\nChannel 0: Yeah.\n\nChannel 1: gone ninety days with this, Hester.\n\nChannel 0: Yeah.\n\nChannel 1: And for\n\nChannel 0: And\n\nChannel 1: the sake\n\nChannel 0: I\n\nChannel 1: of $3,000, that would have really helped me in the mail, really. You know? I\n\nChannel 0: yeah.\n\nChannel 1: pay about\n\nChannel 0: Yeah.\n\nChannel 1: $2,000 a month to support my elderly parents,\n\nChannel 0: Yeah.\n\nChannel 1: and I'm down about 2 and a half thousand a a week in my income.\n\nChannel 0: Yeah. Which obviously is a massive massive difference, and I completely\n\nChannel 1: Huge.\n\nChannel 0: understand\n\nChannel 1: Well,\n\nChannel 0: what the\n\nChannel 1: it's\n\nChannel 0: financial\n\nChannel 1: 10,000 a month. How many are you?\n\nChannel 0: yeah.\n\nChannel 1: Earn 10,000 a month.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: and\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: I get\n\nChannel 1: trying\n\nChannel 0: your\n\nChannel 1: I got\n\nChannel 0: frustration.\n\nChannel 1: three vehicles two vehicles\n\nChannel 0: Yeah.\n\nChannel 1: and five trailers for registration\n\nChannel 0: Yeah.\n\nChannel 1: for a start before I buy fuel.\n\nChannel 0: Yeah. No.\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: I'm really\n\nChannel 0: I\n\nChannel 1: disappointed\n\nChannel 0: I get\n\nChannel 1: in at\n\nChannel 0: it.\n\nChannel 1: the moment.\n\nChannel 0: Yeah. Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review\n\nChannel 1: Well, it's, you know,\n\nChannel 0: everything\n\nChannel 1: it's\n\nChannel 0: for\n\nChannel 1: obviously Caden doesn't know\n\nChannel 0: you.\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: insurance side of it. I'm not gonna\n\nChannel 0: Yeah.\n\nChannel 1: make an official plate because these are all\n\nChannel 0: Okay.\n\nChannel 1: all young. You're saying no. But, you know, there's somebody there of older authority that must be training you. So I think it needs to be taken back\n\nChannel 0: Yes.\n\nChannel 1: to them. I'm not gonna\n\nChannel 0: Yes. Yes.\n\nChannel 1: I'm disappointed\n\nChannel 0: Oh,\n\nChannel 1: because I'm I'm probably down a lot of money. You know? Enough to oh, I'm not after Fortune, but I need you know?\n\nChannel 0: yeah.\n\nChannel 1: I'm\n\nChannel 0: I\n\nChannel 1: probably\n\nChannel 0: got you.\n\nChannel 1: less off\n\nChannel 0: Yeah.\n\nChannel 1: now than I was because\n\nChannel 0: Well,\n\nChannel 1: I'm\n\nChannel 0: what I\n\nChannel 1: out\n\nChannel 0: will\n\nChannel 1: of action, and I'm trying to trying to survive without an insurance.\n\nChannel 0: yeah. What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information. And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once\n\nChannel 1: Yeah.\n\nChannel 0: we've\n\nChannel 1: Because\n\nChannel 0: kind of had\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: was\n\nChannel 0: look through\n\nChannel 1: asking\n\nChannel 0: everything.\n\nChannel 1: I was always\n\nChannel 0: Yeah.\n\nChannel 1: asking for an insurance,\n\nChannel 0: Yeah.\n\nChannel 1: but, you know, I I wasn't asking for someone that would cover me because I'm in contact with horses. I didn't know my shoulder was gonna be operated\n\nChannel 0: Yes. No.\n\nChannel 1: But,\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: know,\n\nChannel 0: and I\n\nChannel 1: it\n\nChannel 0: get\n\nChannel 1: was just\n\nChannel 0: that.\n\nChannel 1: a worn out thing.\n\nChannel 0: Yep.\n\nChannel 1: It was just something that that's happened. And and now I've paid all that whatever it's cost me for the premiums for an insurance that I was gonna get nothing out\n\nChannel 0: Yep.\n\nChannel 1: of. And now it's gone because it's\n\nChannel 0: Yeah.\n\nChannel 1: it didn't have any, you know, significance\n\nChannel 0: Yeah. It\n\nChannel 1: and\n\nChannel 0: lapsed.\n\nChannel 1: and no wasn't being paid into, which was part of my fault. I'll take that. Trying to put all the papers together, I I have a lot of trouble doing this signing online, but\n\nChannel 0: But we're\n\nChannel 1: but\n\nChannel 0: also here\n\nChannel 1: yeah.\n\nChannel 0: to help\n\nChannel 1: It\n\nChannel 0: you through that process because it can be\n\nChannel 1: yep.\n\nChannel 0: hard. You know? So\n\nChannel 1: Yep.\n\nChannel 0: I'll I'll get that. And I just wanna make sure I have all the right information because, obviously, when we spoke so when I spoke to you last was on the February 11, and, obviously, a lot of that has been traded since then. And, obviously,\n\nChannel 1: Yep.\n\nChannel 0: back in February, you\n\nChannel 1: Yep.\n\nChannel 0: were working. Everything was\n\nChannel 1: Yep.\n\nChannel 0: good.\n\nChannel 1: Yep. But I was wanting an insurance thing too.\n\nChannel 0: Yes.\n\nChannel 1: I wasn't\n\nChannel 0: Yes.\n\nChannel 1: just you know, I I you're\n\nChannel 0: Yeah.\n\nChannel 1: not gonna\n\nChannel 0: And\n\nChannel 1: cover\n\nChannel 0: we were\n\nChannel 1: you're not gonna cover my wage. Like, my\n\nChannel 0: yes.\n\nChannel 1: my income would\n\nChannel 0: Yeah.\n\nChannel 1: be for\n\nChannel 0: Yeah.\n\nChannel 1: my wages. You know? And now I'm I'm paying somebody to do my job,\n\nChannel 0: Yep. Yep.\n\nChannel 1: which is 2,000 to 2 and a half thousand a week.\n\nChannel 0: Yeah.\n\nChannel 1: So it's\n\nChannel 0: And I\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: didn't\n\nChannel 0: remember\n\nChannel 1: expect\n\nChannel 0: that.\n\nChannel 1: an insurance to cover that, but\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: And I think as well when we did speak work in February, we did consider different insurances for you, and I did make a recommendation on life and total permanent disability. Obviously,\n\nChannel 1: But I\n\nChannel 0: for\n\nChannel 1: already\n\nChannel 0: one\n\nChannel 1: had\n\nChannel 0: part\n\nChannel 1: that. I have that through an Astron thing after\n\nChannel 0: so\n\nChannel 1: two years.\n\nChannel 0: so your is an income protection. So that's a bit\n\nChannel 1: But\n\nChannel 0: different,\n\nChannel 1: it's a\n\nChannel 0: obviously,\n\nChannel 1: full disability.\n\nChannel 0: to your\n\nChannel 1: It's a full disability outside of two years.\n\nChannel 0: so so your is a income protection. So that is if you are temporarily unable to work. But, yes, it goes all the way up to the age of 65 if you're eligible for it.\n\nChannel 1: Yep.\n\nChannel 0: And that would that's like an income payment. So your\n\nChannel 1: Yep.\n\nChannel 0: was\n\nChannel 1: Well,\n\nChannel 0: about\n\nChannel 1: it's\n\nChannel 0: three\n\nChannel 1: it's\n\nChannel 0: thousand.\n\nChannel 1: becoming it's becoming useless too because I'm only eight years off that. So it's probably\n\nChannel 0: And\n\nChannel 1: something\n\nChannel 0: that's a\n\nChannel 1: I'm\n\nChannel 0: pretty\n\nChannel 1: gonna\n\nChannel 0: long\n\nChannel 1: have to look at too. And the\n\nChannel 0: yeah.\n\nChannel 1: other\n\nChannel 0: And\n\nChannel 1: thing\n\nChannel 0: that\n\nChannel 1: is how what is my Ashram premium worth? I thought we it was gonna be halved\n\nChannel 0: Yes. So let me\n\nChannel 1: the payment.\n\nChannel 0: have a look at this here\n\nChannel 1: I'm not real\n\nChannel 0: for\n\nChannel 1: sure\n\nChannel 0: you.\n\nChannel 1: whether it's halved yet or not. That was back in February or or March or whenever we were talking that was\n\nChannel 0: When we talked\n\nChannel 1: it\n\nChannel 0: about\n\nChannel 1: was\n\nChannel 0: it,\n\nChannel 1: gonna\n\nChannel 0: yeah.\n\nChannel 1: be\n\nChannel 0: Let me\n\nChannel 1: it it was gonna be half the premium to match what it was because of my age.\n\nChannel 0: yeah. Because we were looking at reducing. Let me have a look at that for you. Yes. We were looking at reducing.\n\nSo yes. But you are exactly right. When we spoke in in February, we did discuss because the monthly premium is quite expensive. It\n\nChannel 1: Yes.\n\nChannel 0: was so keeping, obviously, the monthly amount the same, the only thing we were looking at doing was to reduce the benefit period, So how long you get paid, and that would reduce your monthly premium from that 200 and sorry. 429 to 226. You're exactly right. That's almost half, which obviously makes a massive difference. Now\n\nChannel 1: But is\n\nChannel 0: because\n\nChannel 1: it half? I actually haven't taken that any notice of what the direct debit is.\n\nChannel 0: yeah. I will go and speak to the the team because they've been you've obviously spoken to a couple of people in between when we spoke just so that I have all the right information. So I will go and speak to the implementation team just to make sure where everything is up to. If that got sorted and the superannuations, and then I will go and speak to senior management for you as well and look into that conversation you did have with Caden as well just so that we can try and get a bit more clarity on everything for you and, obviously,\n\nChannel 1: But\n\nChannel 0: try\n\nChannel 1: as\n\nChannel 0: to get\n\nChannel 1: for\n\nChannel 0: you through\n\nChannel 1: Kaiden\n\nChannel 0: an income.\n\nChannel 1: the other day, like, we discussed we were gonna hang on to\n\nChannel 0: Okay.\n\nChannel 1: the Hester back.\n\nChannel 0: Do you remember roughly when that was? Just so that I can then because like you said as well,\n\nChannel 1: Who's\n\nChannel 0: you said, obviously,\n\nChannel 1: that? Caden?\n\nChannel 0: calls are yeah. Do you remember roughly when\n\nChannel 1: It\n\nChannel 0: that\n\nChannel 1: was\n\nChannel 0: conversation\n\nChannel 1: only last\n\nChannel 0: would\n\nChannel 1: Thursday.\n\nChannel 0: have been? Okay.\n\nChannel 1: Yeah. That was only last Thursday, but\n\nChannel 0: Last Thursday.\n\nChannel 1: but he told me that the only one was was the Astron one, not the hairstyle.\n\nChannel 0: Yes.\n\nChannel 1: But\n\nChannel 0: Yes.\n\nChannel 1: I thought we discussed that regarding,\n\nChannel 0: Okay.\n\nChannel 1: late mid February that we were\n\nChannel 0: Yep.\n\nChannel 1: gonna\n\nChannel 0: Okay.\n\nChannel 1: hang on to the Hester.\n\nChannel 0: Okay. Well,\n\nChannel 1: But he said we hadn't done any contributing, and the\n\nChannel 0: Mhmm.\n\nChannel 1: hesser had been stopped.\n\nChannel 0: Okay. Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can\n\nChannel 1: Yep.\n\nChannel 0: try to get you a bit of a bit of an outcome and try to\n\nChannel 1: Yep.\n\nChannel 0: get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for\n\nChannel 1: Right.\n\nChannel 0: the time frame and everything that has taken for\n\nChannel 1: Yep.\n\nChannel 0: you for all of this and everything that you are going through. I understand, obviously, being off work for more than three months is a massive financial strain. So I completely understand that, and I do, yeah, really apologize that you are going through all of this. So\n\nChannel 1: Yep.\n\nChannel 0: I will go and speak to senior management. And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you.\n\nChannel 1: Alright then.\n\nChannel 0: Are you quite flexible with time frames, or would you\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: Just\n\nChannel 0: there any\n\nChannel 1: just\n\nChannel 0: particular\n\nChannel 1: give me a\n\nChannel 0: time?\n\nChannel 1: call when you whenever\n\nChannel 0: Okay.\n\nChannel 1: you can, and then I'll let you know\n\nChannel 0: Yep.\n\nChannel 1: whether I can I got time\n\nChannel 0: We can\n\nChannel 1: to\n\nChannel 0: make\n\nChannel 1: to\n\nChannel 0: it or not.\n\nChannel 1: listen?\n\nChannel 0: Yep. Okay. Beautiful. Well, leave it with me, Rod. I will kinda have an answer to you as soon as possible.\n\nAnd, again, I do really apologize that you're going through all of this.\n\nChannel 1: Alright then. Thank\n\nChannel 0: Yeah. No problem at all. But if you need anything in the meantime, just give me a call. Okay? And you can just ask to speak to me directly if you would like, but I will go and speak to management\n\nChannel 1: you.\n\nChannel 0: as well.\n\nChannel 1: Alright\n\nChannel 0: Okay?\n\nChannel 1: then.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: No worries. We'll speak soon, Rod.\n\nChannel 1: Bye now.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.01924915425479412},{"text":"Rod speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.023840583860874176}],"sentiment":"neutral","sentiment_score":0.022310107325514156,"channel":1,"num_words":3,"start":1.68,"end":2.98},{"sentences":[{"text":"Good","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.20966558158397677}],"sentiment":"neutral","sentiment_score":0.20966558158397677,"channel":0,"num_words":1,"start":3.6799998,"end":3.9199998},{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.21116849780082703}],"sentiment":"neutral","sentiment_score":0.21116849780082703,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"afternoon, 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the","start":804.285,"end":808.65,"sentiment":"neutral","sentiment_score":-0.13671730272471905}],"sentiment":"neutral","sentiment_score":-0.13671730272471905,"channel":1,"num_words":10,"start":804.285,"end":808.65},{"sentences":[{"text":"Mhmm.","start":808.41003,"end":808.91003,"sentiment":"neutral","sentiment_score":-0.13297352194786072}],"sentiment":"neutral","sentiment_score":-0.13297352194786072,"channel":0,"num_words":1,"start":808.41003,"end":808.91003},{"sentences":[{"text":"hesser had been stopped.","start":808.65,"end":810.43,"sentiment":"neutral","sentiment_score":-0.22853543236851692}],"sentiment":"neutral","sentiment_score":-0.22853543236851692,"channel":1,"num_words":4,"start":808.65,"end":810.43},{"sentences":[{"text":"Okay.","start":811.21,"end":811.71,"sentiment":"neutral","sentiment_score":-0.028698358684778217},{"text":"Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can","start":812.57,"end":819.47003,"sentiment":"neutral","sentiment_score":0.12116544400200699}],"sentiment":"neutral","sentiment_score":0.11675768509945449,"channel":0,"num_words":34,"start":811.21,"end":819.47003},{"sentences":[{"text":"Yep.","start":819.13,"end":819.63,"sentiment":"neutral","sentiment_score":0.168256938457489}],"sentiment":"neutral","sentiment_score":0.168256938457489,"channel":1,"num_words":1,"start":819.13,"end":819.63},{"sentences":[{"text":"try to get you a bit of a bit of an outcome and try to","start":819.735,"end":823.255,"sentiment":"neutral","sentiment_score":0.21508641242980958}],"sentiment":"neutral","sentiment_score":0.21508641242980958,"channel":0,"num_words":15,"start":819.735,"end":823.255},{"sentences":[{"text":"Yep.","start":823.205,"end":823.705,"sentiment":"neutral","sentiment_score":0.14893856644630432}],"sentiment":"neutral","sentiment_score":0.14893856644630432,"channel":1,"num_words":1,"start":823.205,"end":823.705},{"sentences":[{"text":"get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for","start":823.255,"end":828.21497,"sentiment":"neutral","sentiment_score":-0.08731682172843389}],"sentiment":"neutral","sentiment_score":-0.08731682172843389,"channel":0,"num_words":21,"start":823.255,"end":828.21497},{"sentences":[{"text":"Right.","start":828.005,"end":828.505,"sentiment":"neutral","sentiment_score":-0.14886489510536194}],"sentiment":"neutral","sentiment_score":-0.14886489510536194,"channel":1,"num_words":1,"start":828.005,"end":828.505},{"sentences":[{"text":"the time frame and everything that has taken for","start":828.21497,"end":831.975,"sentiment":"neutral","sentiment_score":-0.23475528591208988}],"sentiment":"neutral","sentiment_score":-0.23475528591208988,"channel":0,"num_words":9,"start":828.21497,"end":831.975},{"sentences":[{"text":"Yep.","start":831.84503,"end":832.34503,"sentiment":"neutral","sentiment_score":-0.20427191257476807}],"sentiment":"neutral","sentiment_score":-0.20427191257476807,"channel":1,"num_words":1,"start":831.84503,"end":832.34503},{"sentences":[{"text":"you for all of this and everything that you are going through.","start":831.975,"end":834.71497,"sentiment":"neutral","sentiment_score":-0.3098580042521159},{"text":"I understand, obviously, being off work for more than three months is a massive financial strain.","start":834.95,"end":839.61,"sentiment":"negative","sentiment_score":-0.47673662565648556},{"text":"So I completely understand that, and I do, yeah, really apologize that you are going through all of this.","start":839.83,"end":844.55,"sentiment":"neutral","sentiment_score":-0.2965666330174396},{"text":"So","start":844.55,"end":845.05,"sentiment":"neutral","sentiment_score":-0.04249652475118637}],"sentiment":"negative","sentiment_score":-0.354653012783577,"channel":0,"num_words":48,"start":831.975,"end":845.05},{"sentences":[{"text":"Yep.","start":844.7,"end":845.2,"sentiment":"neutral","sentiment_score":-0.03012944385409355}],"sentiment":"neutral","sentiment_score":-0.03012944385409355,"channel":1,"num_words":1,"start":844.7,"end":845.2},{"sentences":[{"text":"I will go and speak to senior management.","start":845.11,"end":846.95,"sentiment":"neutral","sentiment_score":-0.023992254864424467},{"text":"And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you.","start":846.95,"end":857.825,"sentiment":"neutral","sentiment_score":0.05598255800637039}],"sentiment":"neutral","sentiment_score":0.04176481349600686,"channel":0,"num_words":45,"start":845.11,"end":857.825},{"sentences":[{"text":"Alright then.","start":858.125,"end":859.18506,"sentiment":"neutral","sentiment_score":0.041687071323394775}],"sentiment":"neutral","sentiment_score":0.041687071323394775,"channel":1,"num_words":2,"start":858.125,"end":859.18506},{"sentences":[{"text":"Are you quite flexible with time frames, or would you","start":859.085,"end":862.945,"sentiment":"neutral","sentiment_score":0.02930533643811941}],"sentiment":"neutral","sentiment_score":0.02930533643811941,"channel":0,"num_words":10,"start":859.085,"end":862.945},{"sentences":[{"text":"Yeah.","start":863.13,"end":863.53,"sentiment":"neutral","sentiment_score":0.027004703879356384}],"sentiment":"neutral","sentiment_score":0.027004703879356384,"channel":1,"num_words":1,"start":863.13,"end":863.53},{"sentences":[{"text":"is","start":863.405,"end":863.565,"sentiment":"neutral","sentiment_score":0.012847336940467358}],"sentiment":"neutral","sentiment_score":0.012847336940467358,"channel":0,"num_words":1,"start":863.405,"end":863.565},{"sentences":[{"text":"Just","start":863.53,"end":864.01,"sentiment":"neutral","sentiment_score":0.013633619993925096}],"sentiment":"neutral","sentiment_score":0.013633619993925096,"channel":1,"num_words":1,"start":863.53,"end":864.01},{"sentences":[{"text":"there 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a","start":864.33,"end":864.81,"sentiment":"neutral","sentiment_score":0.01458448109527429}],"sentiment":"neutral","sentiment_score":0.01458448109527429,"channel":1,"num_words":3,"start":864.33,"end":864.81},{"sentences":[{"text":"time?","start":864.685,"end":865.185,"sentiment":"neutral","sentiment_score":0.018077705055475235}],"sentiment":"neutral","sentiment_score":0.018077705055475235,"channel":0,"num_words":1,"start":864.685,"end":865.185},{"sentences":[{"text":"call when you whenever","start":864.81,"end":865.93,"sentiment":"neutral","sentiment_score":0.017773630563169718}],"sentiment":"neutral","sentiment_score":0.017773630563169718,"channel":1,"num_words":4,"start":864.81,"end":865.93},{"sentences":[{"text":"Okay.","start":865.86,"end":866.36,"sentiment":"neutral","sentiment_score":0.03435620665550232}],"sentiment":"neutral","sentiment_score":0.03435620665550232,"channel":0,"num_words":1,"start":865.86,"end":866.36},{"sentences":[{"text":"you can, and then I'll let you know","start":865.93,"end":867.45,"sentiment":"neutral","sentiment_score":0.03800395433790982}],"sentiment":"neutral","sentiment_score":0.03800395433790982,"channel":1,"num_words":8,"start":865.93,"end":867.45},{"sentences":[{"text":"Yep.","start":867.22003,"end":867.72003,"sentiment":"neutral","sentiment_score":0.028656071051955223}],"sentiment":"neutral","sentiment_score":0.028656071051955223,"channel":0,"num_words":1,"start":867.22003,"end":867.72003},{"sentences":[{"text":"whether I can I got time","start":867.45,"end":869.29004,"sentiment":"neutral","sentiment_score":0.0055245837817589445}],"sentiment":"neutral","sentiment_score":0.0055245837817589445,"channel":1,"num_words":6,"start":867.45,"end":869.29004},{"sentences":[{"text":"We can","start":868.98,"end":869.3,"sentiment":"neutral","sentiment_score":-0.009656896814703941}],"sentiment":"neutral","sentiment_score":-0.009656896814703941,"channel":0,"num_words":2,"start":868.98,"end":869.3},{"sentences":[{"text":"to","start":869.29004,"end":869.53,"sentiment":"neutral","sentiment_score":-0.010011645033955574}],"sentiment":"neutral","sentiment_score":-0.010011645033955574,"channel":1,"num_words":1,"start":869.29004,"end":869.53},{"sentences":[{"text":"make","start":869.3,"end":869.54,"sentiment":"neutral","sentiment_score":-0.005667202174663544}],"sentiment":"neutral","sentiment_score":-0.005667202174663544,"channel":0,"num_words":1,"start":869.3,"end":869.54},{"sentences":[{"text":"to","start":869.53,"end":870.03,"sentiment":"neutral","sentiment_score":-0.01585220731794834}],"sentiment":"neutral","sentiment_score":-0.01585220731794834,"channel":1,"num_words":1,"start":869.53,"end":870.03},{"sentences":[{"text":"it or not.","start":869.54,"end":870.36,"sentiment":"neutral","sentiment_score":-0.0204121886442105}],"sentiment":"neutral","sentiment_score":-0.0204121886442105,"channel":0,"num_words":3,"start":869.54,"end":870.36},{"sentences":[{"text":"listen?","start":870.25,"end":870.75,"sentiment":"neutral","sentiment_score":0.001878766342997551}],"sentiment":"neutral","sentiment_score":0.001878766342997551,"channel":1,"num_words":1,"start":870.25,"end":870.75},{"sentences":[{"text":"Yep.","start":870.98,"end":871.48,"sentiment":"neutral","sentiment_score":0.04359183833003044},{"text":"Okay.","start":871.54,"end":872.04,"sentiment":"neutral","sentiment_score":0.1535203754901886},{"text":"Beautiful.","start":872.18,"end":872.66003,"sentiment":"neutral","sentiment_score":0.2976091504096985},{"text":"Well, leave it with me, Rod.","start":872.66003,"end":874.04,"sentiment":"neutral","sentiment_score":0.1456758975982666},{"text":"I will kinda have an answer to you as soon as possible.","start":874.26,"end":877.08,"sentiment":"neutral","sentiment_score":0.12449985928833485}],"sentiment":"neutral","sentiment_score":0.13632262196569217,"channel":0,"num_words":21,"start":870.98,"end":877.08},{"sentences":[{"text":"And, again, I do really apologize that you're going through all of this.","start":877.7,"end":880.84,"sentiment":"neutral","sentiment_score":-0.15931178715366584}],"sentiment":"neutral","sentiment_score":-0.15931178715366584,"channel":0,"num_words":13,"start":877.7,"end":880.84},{"sentences":[{"text":"Alright then.","start":881.335,"end":882.215,"sentiment":"neutral","sentiment_score":0.12438707798719406},{"text":"Thank","start":882.215,"end":882.715,"sentiment":"neutral","sentiment_score":0.2094327211380005}],"sentiment":"neutral","sentiment_score":0.15273562570412955,"channel":1,"num_words":3,"start":881.335,"end":882.715},{"sentences":[{"text":"Yeah.","start":882.795,"end":883.295,"sentiment":"neutral","sentiment_score":0.20098473131656647},{"text":"No problem at all.","start":883.355,"end":884.235,"sentiment":"neutral","sentiment_score":0.21079787239432335},{"text":"But if you need anything in the meantime, just give me a call.","start":884.235,"end":887.035,"sentiment":"neutral","sentiment_score":0.1074120534154085},{"text":"Okay?","start":887.035,"end":887.275,"sentiment":"neutral","sentiment_score":0.1046501100063324},{"text":"And you can just ask to speak to me directly if you would like, but I will go and speak to management","start":887.275,"end":891.215,"sentiment":"neutral","sentiment_score":0.10317234153097327}],"sentiment":"neutral","sentiment_score":0.1174384033898028,"channel":0,"num_words":41,"start":882.795,"end":891.215},{"sentences":[{"text":"you.","start":891.325,"end":891.575,"sentiment":"neutral","sentiment_score":0.1087985262274742}],"sentiment":"neutral","sentiment_score":0.1087985262274742,"channel":1,"num_words":1,"start":891.325,"end":891.575},{"sentences":[{"text":"as 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you.","start":893.3129,"end":894.13293,"sentiment":"positive","sentiment_score":0.3472956568002701}],"sentiment":"positive","sentiment_score":0.3472956568002701,"channel":1,"num_words":2,"start":893.3129,"end":894.13293},{"sentences":[{"text":"No worries.","start":893.96295,"end":894.6829,"sentiment":"neutral","sentiment_score":0.10697757452726364},{"text":"We'll speak soon, Rod.","start":894.6829,"end":895.90295,"sentiment":"neutral","sentiment_score":0.21347158029675484}],"sentiment":"neutral","sentiment_score":0.1779735783735911,"channel":0,"num_words":6,"start":893.96295,"end":895.90295},{"sentences":[{"text":"Bye now.","start":895.95294,"end":896.69293,"sentiment":"neutral","sentiment_score":0.15701676160097122}],"sentiment":"neutral","sentiment_score":0.15701676160097122,"channel":1,"num_words":2,"start":895.95294,"end":896.69293},{"sentences":[{"text":"Bye.","start":897.16296,"end":897.66296,"sentiment":"neutral","sentiment_score":-0.08515714108943939}],"sentiment":"neutral","sentiment_score":-0.08515714108943939,"channel":0,"num_words":1,"start":897.16296,"end":897.66296}]},"summary":{"result":"success","short":"A representative from Financial calls Rod Leslie Quinn to check on their health after a shoulder ligament surgery and confirms their personal information. The customer expresses disappointment with their previous experience and desire to stay with the company. The representative apologizes for the misunderstanding and assures the customer that they won't be talking to anyone else. The customer expresses disappointment with their insurance coverage and their desire to stay with the company. The agent offers to escalate the complaint to senior management for review and review by a senior authority. The customer is also concerned about their premium and is reassured that they can call back if needed."},"intents":{"segments":[{"text":"And just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please? Rod Leslie Quinn.","start_word":92,"end_word":122,"intents":[{"intent":"Confirm identity","confidence_score":0.48238203},{"intent":"Confirm information","confidence_score":0.010700878},{"intent":"Provide information","confidence_score":0.028059337}]},{"text":"Thank you so much for that. Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago. So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11. Because, obviously, I know a few things has happened for you since we had Yep. that conversation. Yep.","start_word":142,"end_word":220,"intents":[{"intent":"Check progress","confidence_score":0.12324148}]},{"text":"But now I'm over three months. And Okay. initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one. And then I find out last Thursday that we didn't get to keep it.","start_word":372,"end_word":440,"intents":[{"intent":"Explain situation","confidence_score":0.009930795}]},{"text":"initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one. And then I find out last Thursday that we didn't get to keep it. Mhmm. Okay.","start_word":380,"end_word":442,"intents":[{"intent":"Disregard insurance coverage","confidence_score":0.000027524737}]},{"text":"So I'm down on insurance. I'm trying to do it all off my own on my own. Yeah.","start_word":443,"end_word":460,"intents":[{"intent":"Discuss insurance situation","confidence_score":0.04090609}]},{"text":"extremely disappointed. I wasn't Yeah.","start_word":477,"end_word":481,"intents":[{"intent":"Express dissatisfaction","confidence_score":0.11719684},{"intent":"Express dissatisfaction","confidence_score":0.17102978}]},{"text":"So at the moment, I'm not interested in insurances. I'm still deciding whether I stay with you because I'm really pissed about it all, Yeah. Severely.","start_word":728,"end_word":753,"intents":[{"intent":"Organize insurance meetings","confidence_score":0.00015663673}]},{"text":"Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review Well, it's, you know, everything it's for obviously Caden doesn't know you. the Mhmm.","start_word":1091,"end_word":1158,"intents":[{"intent":"Make a complaint","confidence_score":0.7553866},{"intent":"Escalate the complaint","confidence_score":0.08785882}]},{"text":"What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information. And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once Yeah.","start_word":1271,"end_word":1344,"intents":[{"intent":"Speak to senior management","confidence_score":0.18307345},{"intent":"Discuss the conversation with cadden","confidence_score":0.011060141}]},{"text":"So let me the payment.","start_word":1851,"end_word":1855,"intents":[{"intent":"Discuss payment plan","confidence_score":0.011405712}]}]},"sentiments":{"segments":[{"text":"Hello. Rod speaking. Good afternoon, Hello. Brad. This is Veronica from Financial. How are you? Not too bad.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.16635601222515106},{"text":"That's great.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.6402804255485535},{"text":"I had you booked in for a little bit of a cut up after you searched for my colleague, Caden, last week. Do you still have a couple of minutes and some time for me? Yep. Yep.","start_word":20,"end_word":56,"sentiment":"neutral","sentiment_score":0.04551316797733307},{"text":"Perfect.","start_word":57,"end_word":57,"sentiment":"positive","sentiment_score":0.3414897322654724},{"text":"Now just before I do go any further, I need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yep. No worries. Perfect. And just to confirm I am speaking with the right person, could I please just get you to confirm your full name, date of birth, and address, please? Rod Leslie Quinn. Yep. Seventeenth to the third nineteen sixty nine. Yep. And 55 Forbes Road, Quilong Bar 4503 Queensland. Yep.","start_word":58,"end_word":140,"sentiment":"neutral","sentiment_score":0.04957689344882965},{"text":"Beautiful. Thank you so much for that.","start_word":141,"end_word":147,"sentiment":"positive","sentiment_score":0.4732695817947388},{"text":"Now I know you have spoken to a couple of people in regards to, obviously, you being off work and everything like that, and you spoke to my colleague, Larissa, a few months ago. So I also just wanted to check-in how everything is going, over since we last spoke in, on the February 11. Because, obviously, I know a few things has happened for you since we had Yep. that conversation. Yep. So are you currently still off work? Yes. I am. Okay. And I can see from some notes here that you had a shoulder ligament surgery. Was that the March 16? Yeah. March 16. Yes. March 16. Perfect. And when did you stop working exactly? It was about three or four days prior to that date. Okay. Perfect. Well, that matched what I have here from Larissa saying it was around the thirteenth. So that will be about Yes. three days before. That's correct? Yes. It was. Yeah. Yep. Okay. So '13. And how did everything go after the surgery? Yeah. Good. Yeah. Yeah. Yeah. I've only I haven't long started physio. I've still gotta go. Yep. But yeah. So not much else I can say. So Yeah. No. That's all good. Mhmm. And did the doctor say anything about recovery time frames or Yeah. or Three anything like that? months. But now I'm over three months. And Okay. initially, when I, like, prior to the prior to the operate getting my shoulder done, when I knew we didn't get we weren't gonna didn't weren't gonna get any insurances, I said, well, we better hang on to the ninety day one, which was the Hester one. And then I find out last Thursday that we didn't get to keep it. Mhmm. Okay. So I'm down on insurance. I'm trying to do it all off my own on my own. Yeah. So Which is obviously tough. but Right?","start_word":148,"end_word":467,"sentiment":"neutral","sentiment_score":-0.06264141018036753},{"text":"which I'm And I will tell you, I'm yeah. extremely disappointed. I wasn't Yeah.","start_word":468,"end_word":481,"sentiment":"negative","sentiment_score":-0.4213802218437195},{"text":"told that Mhmm.","start_word":482,"end_word":484,"sentiment":"neutral","sentiment_score":-0.28237423300743103},{"text":"I had to have all the supers together before we could start getting insurances, which that has really disappointed me. No one has ever told me that since I've since I've asked way back before Christmas, which I didn't know then I wasn't getting in operation.","start_word":485,"end_word":530,"sentiment":"negative","sentiment_score":-0.4573914408683777},{"text":"So Yeah. I'm Of far course. from impressed on Oakview at the moment. Really, Yeah.","start_word":531,"end_word":545,"sentiment":"neutral","sentiment_score":0.01886105351150036},{"text":"really And I'm disappointed.","start_word":546,"end_word":549,"sentiment":"negative","sentiment_score":-0.39422640204429626},{"text":"and I'm yeah.","start_word":550,"end_word":552,"sentiment":"neutral","sentiment_score":-0.33096545934677124},{"text":"And I'm very sorry to hear that, and But you no definitely one told me don't. that we had to get the supers together before we could do insurances. I should've went somewhere else and found something that just would've covered me for some sort of other insurance Yeah.","start_word":553,"end_word":601,"sentiment":"negative","sentiment_score":-0.40736010670661926},{"text":"And that can would've I covered ask my you know?","start_word":602,"end_word":611,"sentiment":"neutral","sentiment_score":-0.21128131449222565},{"text":"But now I've done nothing. I've been gonna be off four months.","start_word":612,"end_word":623,"sentiment":"negative","sentiment_score":-0.3847877085208893},{"text":"I'm probably gonna be another month before I go back to work. Four months. How many of you could survive four months yes? without No. Not not sufficient many. income? Yep. And I completely And you all understand tell me it's that. recorded. And I know I've had insurance that's probably longer than most of you are old. And then I accidentally, about four years ago, dropped one of my insurances, which I'd had since I was 18, which Yeah. is coming I do remember that. forty Yeah. years. When it was my own fault, I didn't realize they'd changed their name. Yeah. Yeah.","start_word":624,"end_word":727,"sentiment":"neutral","sentiment_score":-0.16464576096488878},{"text":"So at the moment, I'm not interested in insurances. I'm still deciding whether I stay with you because I'm really pissed about it all, Yeah.","start_word":728,"end_word":752,"sentiment":"negative","sentiment_score":-0.49645665287971497},{"text":"Severely. And I I No one told me that I had yeah. to have all the papers together to have the insurances. So I'm probably And best not talking to at the moment, but I needed to stipulate that yeah. because it's Thank like it was top secret you. that you needed to have all the supers together, And can and I ask then that you didn't say anything. who told you that you had to have all the suits sorted fast? Because that's Jayden. not It's not Caden? Jayden. Jayden. Okay. Okay. Because that's not usually something that we have to do, which is obviously why I didn't tell you that because we we don't we could definitely sort the insurances. But we you didn't. I've been telling you, if we're already nearly at the seventh month, and I've been asking since before Christmas last year Yeah. about Yep. some sort of insurance that would have just Yeah. had something. You know, Yeah. even if I fell over in the street, that covered me. I Yeah. you I know, get I've had that. I've had people look for insurance to cover. They can't even cover the income that I I do. But I'd Yeah. gone ninety days with this, Hester. Yeah. And for And the sake I of $3,000, that would have really helped me in the mail, really. You know? I yeah. pay about Yeah. $2,000 a month to support my elderly parents, Yeah. and I'm down about 2 and a half thousand a a week in my income. Yeah. Which obviously is a massive massive difference, and I completely Huge. understand Well, what the it's financial 10,000 a month. How many are you? yeah. Earn 10,000 a month. Yeah. So And and I I'm I get trying your I got frustration. three vehicles two vehicles Yeah. and five trailers for registration Yeah. for a start before I buy fuel. Yeah.","start_word":753,"end_word":1075,"sentiment":"neutral","sentiment_score":-0.08144795894622803},{"text":"No. So I I'm really I disappointed I get in at it. the moment.","start_word":1076,"end_word":1089,"sentiment":"negative","sentiment_score":-0.5970742106437683},{"text":"Yeah. Now what I can do, because I obviously understand everything there for you, is that what I can do, because, obviously, we don't want you to be unsatisfied or unhappy about anything, is that I can if you would like to make a a official complaint, I can escalate it to management to review Well, it's, you know, everything it's for obviously Caden doesn't know you. the Mhmm. insurance side of it. I'm not gonna Yeah. make an official plate because these are all Okay. all young. You're saying no. But, you know, there's somebody there of older authority that must be training you. So I think it needs to be taken back Yes. to them. I'm not gonna Yes. Yes.","start_word":1090,"end_word":1211,"sentiment":"neutral","sentiment_score":-0.1576875001192093},{"text":"I'm disappointed Oh, because I'm I'm probably down a lot of money.","start_word":1212,"end_word":1223,"sentiment":"negative","sentiment_score":-0.4796140789985657},{"text":"You know? Enough to oh, I'm not after Fortune, but I need you know? yeah. I'm I probably got you. less off Yeah.","start_word":1224,"end_word":1246,"sentiment":"neutral","sentiment_score":-0.255359023809433},{"text":"now than I was because Well, I'm what I out will of action, and I'm trying to trying to survive without an insurance.","start_word":1247,"end_word":1269,"sentiment":"negative","sentiment_score":-0.44115743041038513},{"text":"yeah. What I will do, what is I will go and speak to senior management for you in regards to this, and I'll also have a bit of a look at that conversation you did have with Caden as well just so we have all the information. And then I will, yeah, I will have a chat to them and either myself or one of the senior managers will give you a call once Yeah. we've Because kind of had I a was look through asking everything. I was always Yeah. asking for an insurance, Yeah. but, you know, I I wasn't asking for someone that would cover me because I'm in contact with horses. I didn't know my shoulder was gonna be operated Yes. No. But, And you I know, and I it get was just that.","start_word":1270,"end_word":1407,"sentiment":"neutral","sentiment_score":-0.07169739156961441},{"text":"a worn out thing.","start_word":1408,"end_word":1411,"sentiment":"negative","sentiment_score":-0.46674197912216187},{"text":"Yep.","start_word":1412,"end_word":1412,"sentiment":"neutral","sentiment_score":-0.21782581508159635},{"text":"It was just something that that's happened. And and now I've paid all that whatever it's cost me for the premiums for an insurance that I was gonna get nothing out Yep.","start_word":1413,"end_word":1444,"sentiment":"negative","sentiment_score":-0.4627231359481811},{"text":"of.","start_word":1445,"end_word":1445,"sentiment":"neutral","sentiment_score":-0.26469022035598755},{"text":"And now it's gone because it's Yeah.","start_word":1446,"end_word":1452,"sentiment":"negative","sentiment_score":-0.42018115520477295},{"text":"it didn't have any, you know, significance Yeah.","start_word":1453,"end_word":1460,"sentiment":"neutral","sentiment_score":-0.22516515851020813},{"text":"It and lapsed. and no wasn't being paid into, which was part of my fault.","start_word":1461,"end_word":1475,"sentiment":"negative","sentiment_score":-0.451318234205246},{"text":"I'll take that. Trying to put all the papers together, I I have a lot of trouble doing this signing online, but But we're but also here yeah. to help It you through that process because it can be yep. hard. You know? So Yep. I'll I'll get that. And I just wanna make sure I have all the right information because, obviously, when we spoke so when I spoke to you last was on the February 11, and, obviously, a lot of that has been traded since then. And, obviously, Yep. back in February, you Yep. were working. Everything was Yep. good. Yep. But I was wanting an insurance thing too. Yes. I wasn't Yes. just you know, I I you're Yeah. not gonna And cover we were you're not gonna cover my wage. Like, my yes. my income would Yeah. be for Yeah. my wages. You know? And now I'm I'm paying somebody to do my job, Yep. Yep. which is 2,000 to 2 and a half thousand a week. Yeah. So it's And I I do didn't remember expect that. an insurance to cover that, but Yeah. yeah. And I think as well when we did speak work in February, we did consider different insurances for you, and I did make a recommendation on life and total permanent disability. Obviously, But I for already one had part that. I have that through an Astron thing after so two years. so your is an income protection. So that's a bit But different, it's a obviously, full disability. to your It's a full disability outside of two years. so so your is a income protection. So that is if you are temporarily unable to work. But, yes, it goes all the way up to the age of 65 if you're eligible for it. Yep. And that would that's like an income payment. So your Yep. was Well, about it's three it's thousand.","start_word":1476,"end_word":1798,"sentiment":"neutral","sentiment_score":-0.07234683632850647},{"text":"becoming it's becoming useless too because I'm only eight years off that.","start_word":1799,"end_word":1810,"sentiment":"negative","sentiment_score":-0.4844299256801605},{"text":"So it's probably And something that's a I'm pretty gonna long have to look at too. And the yeah. other And thing that is how what is my Ashram premium worth? I thought we it was gonna be halved Yes. So let me the payment. have a look at this here I'm not real for sure you. whether it's halved yet or not. That was back in February or or March or whenever we were talking that was When we talked it about was it, gonna yeah. be Let me it it was gonna be half the premium to match what it was because of my age. yeah. Because we were looking at reducing. Let me have a look at that for you. Yes. We were looking at reducing. So yes. But you are exactly right. When we spoke in in February, we did discuss because the monthly premium is quite expensive. It Yes. was so keeping, obviously, the monthly amount the same, the only thing we were looking at doing was to reduce the benefit period, So how long you get paid, and that would reduce your monthly premium from that 200 and sorry. 429 to 226.","start_word":1811,"end_word":2008,"sentiment":"neutral","sentiment_score":-0.01892179064452648},{"text":"You're exactly right. That's almost half, which obviously makes a massive difference.","start_word":2009,"end_word":2020,"sentiment":"positive","sentiment_score":0.4197514057159424},{"text":"Now But is because it half? I actually haven't taken that any notice of what the direct debit is. yeah. I will go and speak to the the team because they've been you've obviously spoken to a couple of people in between when we spoke just so that I have all the right information. So I will go and speak to the implementation team just to make sure where everything is up to. If that got sorted and the superannuations, and then I will go and speak to senior management for you as well and look into that conversation you did have with Caden as well just so that we can try and get a bit more clarity on everything for you and, obviously, But try as to get for you through Kaiden an income. the other day, like, we discussed we were gonna hang on to Okay. the Hester back. Do you remember roughly when that was? Just so that I can then because like you said as well, Who's you said, obviously, that? Caden? calls are yeah. Do you remember roughly when It that was conversation only last would Thursday. have been? Okay. Yeah. That was only last Thursday, but Last Thursday. but he told me that the only one was was the Astron one, not the hairstyle. Yes. But Yes. I thought we discussed that regarding, Okay. late mid February that we were Yep. gonna Okay. hang on to the Hester. Okay. Well, But he said we hadn't done any contributing, and the Mhmm. hesser had been stopped. Okay. Well, what I will do is I like I said, I will go and investigate all of this for you just so that I have all the right information and that I can Yep. try to get you a bit of a bit of an outcome and try to Yep. get all of this sorted for you because, yeah, it is it's a bit messy, and I do really apologize for Right. the time frame and everything that has taken for Yep. you for all of this and everything that you are going through.","start_word":2021,"end_word":2376,"sentiment":"neutral","sentiment_score":-0.002470611312081305},{"text":"I understand, obviously, being off work for more than three months is a massive financial strain.","start_word":2377,"end_word":2392,"sentiment":"negative","sentiment_score":-0.47306329011917114},{"text":"So I completely understand that, and I do, yeah, really apologize that you are going through all of this. So Yep. I will go and speak to senior management. And like I said, I will either give you a call myself, or I will get one of the directors to give you a call in regards to everything and see what we can do for you. Alright then. Are you quite flexible with time frames, or would you Yeah. is Just there any just particular give me a time? call when you whenever Okay. you can, and then I'll let you know Yep. whether I can I got time We can to make to it or not. listen? Yep. Okay. Beautiful. Well, leave it with me, Rod. I will kinda have an answer to you as soon as possible. And, again, I do really apologize that you're going through all of this. Alright then. Thank Yeah. No problem at all. But if you need anything in the meantime, just give me a call. Okay? And you can just ask to speak to me directly if you would like, but I will go and speak to management you. as well. Alright Okay? then. Okay.","start_word":2393,"end_word":2595,"sentiment":"neutral","sentiment_score":0.022717073559761047},{"text":"Thank you.","start_word":2596,"end_word":2597,"sentiment":"positive","sentiment_score":0.3387918174266815},{"text":"No worries. We'll speak soon, Rod. Bye now. Bye.","start_word":2598,"end_word":2606,"sentiment":"neutral","sentiment_score":0.16886000831921896}],"average":{"sentiment":"neutral","sentiment_score":-0.09278904677105217}}}}