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to Strathfield Council. Your calls may be recorded for record keeping purposes. The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app. Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions. Press 1 to pay your rates via automated service.\n\nPress 2 for planning matters. Press 3 to speak to a ranger about a compliance issue. Press 4 for venue hire, sports field bookings, or wet weather updates. Or for all other inquiries, please hold to speak to a customer service team member. Sheffield Council.\n\nThis is Natalie speaking. Sorry. The bill doesn't work here at Sheffield Council. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Strathfield Council.","start":1.1999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.27434586361050606},{"text":"Your calls may be recorded for record keeping purposes.","start":4.0,"end":7.06,"sentiment":"neutral","sentiment_score":0.11992357008987004},{"text":"The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app.","start":8.16,"end":16.265,"sentiment":"neutral","sentiment_score":0.23471597457925478},{"text":"Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions.","start":16.885,"end":30.07,"sentiment":"neutral","sentiment_score":0.15824628053676515},{"text":"Press 1 to pay your rates via automated service.","start":31.41,"end":34.39,"sentiment":"neutral","sentiment_score":0.06855536955926153}],"sentiment":"neutral","sentiment_score":0.1753738685441551,"num_words":67,"start":1.1999999,"end":34.39},{"sentences":[{"text":"Press 2 for planning matters.","start":35.33,"end":37.03,"sentiment":"neutral","sentiment_score":0.05218504965305328},{"text":"Press 3 to speak to a ranger about a compliance issue.","start":37.97,"end":41.11,"sentiment":"neutral","sentiment_score":0.061968672681938515},{"text":"Press 4 for venue hire, sports field bookings, or wet weather updates.","start":42.055,"end":46.475,"sentiment":"neutral","sentiment_score":0.0674318429082632},{"text":"Or for all other inquiries, please hold to speak to a customer service team member.","start":47.415,"end":52.475,"sentiment":"neutral","sentiment_score":0.049108616262674334},{"text":"Sheffield Council.","start":63.909996,"end":64.71,"sentiment":"neutral","sentiment_score":0.03388998098671436}],"sentiment":"neutral","sentiment_score":0.05680382152398427,"num_words":45,"start":35.33,"end":64.71},{"sentences":[{"text":"This is Natalie speaking.","start":64.71,"end":66.09,"sentiment":"neutral","sentiment_score":0.03174940310418606},{"text":"Sorry.","start":71.765,"end":72.244995,"sentiment":"neutral","sentiment_score":-0.29564446210861206},{"text":"The bill doesn't work here at Sheffield Council.","start":72.244995,"end":74.665,"sentiment":"negative","sentiment_score":-0.4850006550550461},{"text":"Thank you.","start":79.445,"end":79.924995,"sentiment":"positive","sentiment_score":0.3595134913921356},{"text":"Bye bye.","start":79.924995,"end":80.665,"sentiment":"neutral","sentiment_score":0.155950129032135}],"sentiment":"neutral","sentiment_score":-0.17751322642845266,"num_words":17,"start":64.71,"end":80.665}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Strathfield Council. Your calls may be recorded for record keeping purposes. The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app. Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions. Press 1 to pay your rates via automated service.\n\nPress 2 for planning matters. Press 3 to speak to a ranger about a compliance issue. Press 4 for venue hire, sports field bookings, or wet weather updates. Or for all other inquiries, please hold to speak to a customer service team member. Sheffield Council.\n\nThis is Natalie speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Nabil.\n\nChannel 1: Sorry. The bill doesn't work here at Sheffield Council.\n\nChannel 0: Oh, I see. Okay then. I'll make a note. Thank you.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Strathfield Council.","start":1.1999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.27434586361050606},{"text":"Your calls may be recorded for record keeping purposes.","start":4.0,"end":7.06,"sentiment":"neutral","sentiment_score":0.11992357008987004},{"text":"The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app.","start":8.16,"end":16.265,"sentiment":"neutral","sentiment_score":0.23471597457925478},{"text":"Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions.","start":16.885,"end":30.07,"sentiment":"neutral","sentiment_score":0.15824628053676515},{"text":"Press 1 to pay your rates via automated service.","start":31.41,"end":34.39,"sentiment":"neutral","sentiment_score":0.06855536955926153}],"sentiment":"neutral","sentiment_score":0.1753738685441551,"channel":1,"num_words":67,"start":1.1999999,"end":34.39},{"sentences":[{"text":"Press 2 for planning matters.","start":35.33,"end":37.03,"sentiment":"neutral","sentiment_score":0.05218504965305328},{"text":"Press 3 to speak to a ranger about a compliance issue.","start":37.97,"end":41.11,"sentiment":"neutral","sentiment_score":0.061968672681938515},{"text":"Press 4 for venue hire, sports field bookings, or wet weather updates.","start":42.055,"end":46.475,"sentiment":"neutral","sentiment_score":0.0674318429082632},{"text":"Or for all other inquiries, please hold to speak to a customer service team member.","start":47.415,"end":52.475,"sentiment":"neutral","sentiment_score":0.049108616262674334},{"text":"Sheffield Council.","start":63.909996,"end":64.71,"sentiment":"neutral","sentiment_score":0.03388998098671436}],"sentiment":"neutral","sentiment_score":0.05680382152398427,"channel":1,"num_words":45,"start":35.33,"end":64.71},{"sentences":[{"text":"This is Natalie speaking.","start":64.71,"end":66.09,"sentiment":"neutral","sentiment_score":0.03174940310418606}],"sentiment":"neutral","sentiment_score":0.03174940310418606,"channel":1,"num_words":4,"start":64.71,"end":66.09},{"sentences":[{"text":"Yes, dear.","start":67.225006,"end":68.045006,"sentiment":"neutral","sentiment_score":0.19735409319400787},{"text":"Good morning.","start":68.105,"end":68.825005,"sentiment":"neutral","sentiment_score":0.29750385880470276},{"text":"I'm looking for Nabil.","start":68.825005,"end":70.365005,"sentiment":"neutral","sentiment_score":0.10184953548014164}],"sentiment":"neutral","sentiment_score":0.17463925573974848,"channel":0,"num_words":8,"start":67.225006,"end":70.365005},{"sentences":[{"text":"Sorry.","start":71.765,"end":72.244995,"sentiment":"neutral","sentiment_score":-0.29564446210861206},{"text":"The bill doesn't work here at Sheffield Council.","start":72.244995,"end":74.665,"sentiment":"negative","sentiment_score":-0.4850006550550461}],"sentiment":"negative","sentiment_score":-0.46396107806099784,"channel":1,"num_words":9,"start":71.765,"end":74.665},{"sentences":[{"text":"Oh, I see.","start":75.545,"end":76.665,"sentiment":"neutral","sentiment_score":-0.06998099014163017},{"text":"Okay then.","start":76.665,"end":77.465004,"sentiment":"neutral","sentiment_score":0.013962851837277412},{"text":"I'll make a note.","start":77.465004,"end":78.425,"sentiment":"neutral","sentiment_score":0.0936157125979662},{"text":"Thank you.","start":78.425,"end":79.165,"sentiment":"positive","sentiment_score":0.388688787817955}],"sentiment":"neutral","sentiment_score":0.08816574175249446,"channel":0,"num_words":11,"start":75.545,"end":79.165},{"sentences":[{"text":"Thank you.","start":79.445,"end":79.924995,"sentiment":"positive","sentiment_score":0.3595134913921356},{"text":"Bye bye.","start":79.924995,"end":80.665,"sentiment":"neutral","sentiment_score":0.155950129032135}],"sentiment":"neutral","sentiment_score":0.2577318102121353,"channel":1,"num_words":4,"start":79.445,"end":80.665}]},"summary":{"result":"success","short":"The customer calls the Sheffield Council and hears a recording about waste collection and service through their website. They are directed to various options including pressing 1 for payment and 2 for planning matters. When they speak to a representative, they are put on hold and receive a message that the person they are trying to reach is not available."},"intents":{"segments":[{"text":"The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app. Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions.","start_word":13,"end_word":57,"intents":[{"intent":"Inform customers about services","confidence_score":0.0010443837}]}]},"sentiments":{"segments":[{"text":"Welcome to Strathfield Council. Your calls may be recorded for record keeping purposes. The easiest and fastest way to request a service or book a waste collection day or night is by downloading our Strathfield Hub app. Please visit our website, www.strathfield.nsw.gov.au for more information about the app or council services, including opening hours and frequently asked questions. Press 1 to pay your rates via automated service. Press 2 for planning matters. Press 3 to speak to a ranger about a compliance issue. Press 4 for venue hire, sports field bookings, or wet weather updates. Or for all other inquiries, please hold to speak to a customer service team member. Sheffield Council. This is Natalie speaking. Yes, dear. Good morning. I'm looking for Nabil. Sorry.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":0.12339504808187483},{"text":"The bill doesn't work here at Sheffield Council.","start_word":125,"end_word":132,"sentiment":"negative","sentiment_score":-0.473530650138855},{"text":"Oh, I see. Okay then. I'll make a note.","start_word":133,"end_word":141,"sentiment":"neutral","sentiment_score":0.027040718123316765},{"text":"Thank you. Thank you.","start_word":142,"end_word":145,"sentiment":"positive","sentiment_score":0.3665428161621094},{"text":"Bye bye.","start_word":146,"end_word":147,"sentiment":"neutral","sentiment_score":0.17713437974452972}],"average":{"sentiment":"neutral","sentiment_score":0.09315681457519533}}}}