{"metadata":{"transaction_key":"deprecated","request_id":"019fef4c-e8fd-71f3-bffd-0bb68f426aad","sha256":"a52eb6e39469f8aa478613d6542401f07436d02455269c8958730384610af293","created":"2026-08-11T05:30:24.331Z","duration":3.8159375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":19},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this","confidence":0.9987503,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.99762386,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.30299657583236694},{"word":"if","start":0.48,"end":0.79999995,"confidence":0.99916196,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06886734068393707},{"word":"you","start":0.79999995,"end":0.96,"confidence":0.99989843,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09802097082138062},{"word":"record","start":0.96,"end":1.36,"confidence":0.99601185,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.11714591085910796},{"word":"your","start":1.36,"end":1.52,"confidence":0.9998374,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0634365975856781},{"word":"name","start":1.52,"end":1.8399999,"confidence":0.99995196,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1278104931116104},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.9924737,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10632365942001344},{"word":"reason","start":2.0,"end":2.3999999,"confidence":0.9973048,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.23882238566875455},{"word":"for","start":2.3999999,"end":2.56,"confidence":0.9987503,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16273371875286102},{"word":"calling","start":2.56,"end":3.04,"confidence":0.9988448,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.14299431443214417},{"word":"i'll","start":3.04,"end":3.1999998,"confidence":0.99961376,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10084374994039536},{"word":"see","start":3.1999998,"end":3.4399998,"confidence":0.99862957,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1445658951997757},{"word":"if","start":3.4399998,"end":3.6,"confidence":0.9973815,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10782838612794876},{"word":"this","start":3.6,"end":3.8159375,"confidence":0.9217845,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04888392612338066}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.30299657583236694},{"text":"If you record your name and reason for calling, I'll see if this","start":0.48,"end":3.8159375,"sentiment":"neutral","sentiment_score":-0.10696482056608567}],"sentiment":"neutral","sentiment_score":-0.07768186368048191,"num_words":14,"start":0.16,"end":3.8159375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.30299657583236694},{"text":"If you record your name and reason for calling, I'll see if this","start":0.48,"end":3.8159375,"sentiment":"neutral","sentiment_score":-0.10696482056608567}],"sentiment":"neutral","sentiment_score":-0.07768186368048191,"channel":1,"num_words":14,"start":0.16,"end":3.8159375}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this"},"intents":{"segments":[{"text":"Hi.","start_word":1,"end_word":1,"intents":[{"intent":"Record caller information","confidence_score":0.38528425}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.06709799915552139}],"average":{"sentiment":"neutral","sentiment_score":-0.06709799641057064}}}}