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I was just giving you a quick call to see if I could get you booked in for your annual review. Or if now is a good time, I can always do it as well depending on how much time you have. That's okay. Are you happy for me to get you booked in, or would you like us to give you a callback? Yeah. Perfect. Now just before I go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yeah. Perfect. And just to confirm I am speaking with the right person, could I just get your full name, date of birth, and address, please? Yep. Great. Perfect. Now when is a good time for yourself? Do you have some time next week or the week after? Yeah. And do you typically prefer mornings or afternoon? No? Okay. Perfect. Let me have a look here. At the moment, I have availability on let me see here. I can either do Monday, the sixteenth. So Tuesday? Okay. I can do Wednesday, the eighteenth in the afternoon, or Thursday, the nineteenth, more in the morning. Which day would work better? Thursday? Okay. Perfect. Now let me have a look here. I can do 11AM our time, time, which is 9AM your time. Would that be Yep. Okay. Perfect. So that is Thursday, February 19 at 9AM your time, and I'll give you a bit of a call then to run through you on your review. No problem at all, Tim. I look forward to speaking with you then. Yep. 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Is this Timothy? This is Veronica from Okeydee Financial. How are you this afternoon? That's good.\n\nI was just giving you a quick call to see if I could get you booked in for your annual review. Or if now is a good time, I can always do it as well depending on how much time you have. That's okay. Are you happy for me to get you booked in, or would you like us to give you a callback? Yeah.\n\nPerfect. Now just before I go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yeah. Perfect. And just to confirm I am speaking with the right person, could I just get your full name, date of birth, and address, please?\n\nYep. Great. Perfect. Now when is a good time for yourself? Do you have some time next week or the week after?\n\nYeah. And do you typically prefer mornings or afternoon? No? Okay. Perfect.\n\nLet me have a look here. At the moment, I have availability on let me see here. I can either do Monday, the sixteenth. So Tuesday? Okay.\n\nI can do Wednesday, the eighteenth in the afternoon, or Thursday, the nineteenth, more in the morning. Which day would work better? Thursday? Okay. Perfect.\n\nNow let me have a look here. I can do 11AM our time, time, which is 9AM your time. Would that be Yep. Okay. Perfect.\n\nSo that is Thursday, February 19 at 9AM your time, and I'll give you a bit of a call then to run through you on your review. No problem at all, Tim. I look forward to speaking with you then. Yep. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.92,"end":2.56,"sentiment":"neutral","sentiment_score":0.21833202987909317},{"text":"Is this Timothy?","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1253695214788119},{"text":"This is Veronica from Okeydee Financial.","start":5.12,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.18271485467751822},{"text":"How are you this afternoon?","start":7.2799997,"end":8.34,"sentiment":"neutral","sentiment_score":0.20602788925170898},{"text":"That's good.","start":9.76,"end":10.66,"sentiment":"positive","sentiment_score":0.6875314116477966}],"sentiment":"neutral","sentiment_score":0.23968133454521498,"num_words":18,"start":1.92,"end":10.66},{"sentences":[{"text":"I was just giving you a quick call to see if I could get you booked in for your annual review.","start":11.36,"end":16.505,"sentiment":"neutral","sentiment_score":0.2959369442292622},{"text":"Or if now is a good time, I can always do it 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They confirm Timothy's personal information and arrange a call for the following week. The representative reminds Timothy that the call is being recorded and confirms the date and time of the call."},"intents":{"segments":[{"text":"I was just giving you a quick call to see if I could get you booked in for your annual review. Or if now is a good time, I can always do it as well depending on how much time you have. No.","start_word":22,"end_word":64,"intents":[{"intent":"Schedule review","confidence_score":0.061726883}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Timothy? Yes. Speaking. This is Veronica from Okeydee Financial. How are you this afternoon?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.16529369354248047},{"text":"Good. That's good.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.6518892049789429},{"text":"I was just giving you a quick call to see if I could get you booked in for your annual review. Or if now is a good time, I can always do it as well depending on how much time you have. No. Not at the moment. That's okay. Are you happy for me to get you booked in, or would you like us to Yes. give That's you a fine. callback? Yeah. Perfect. Now just before I go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay with you. Yeah. That's fine. Yeah. Perfect. And just to confirm I am speaking with the right person, could I just get your full name, date of birth, and address, please? It's Connecticut. 29121973. That's 80 Yep. 7 Anderson Street, Webberton, WA.","start_word":22,"end_word":165,"sentiment":"neutral","sentiment_score":0.11489877104759216},{"text":"Great. Perfect.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.4397872686386109},{"text":"Now when is a good time for yourself? Do you have some time next week or the week after? Yeah. Next week would be great. Yeah. And do you typically Yeah. prefer mornings or afternoon? Doesn't really matter. No? Okay. Perfect. Let me have a look here. At the moment, I have availability on let me see here. I can either do Monday, the sixteenth. I'm not actually home till till Tuesday. So Tuesday? Okay. I can do Wednesday, the eighteenth in the afternoon, or Thursday, the nineteenth, more in the morning. Yes. Which It's day Thursday. would work better? Thursday? Okay. Thursday, Perfect. the nineteenth. Yep. Now let me have a look here. I can do 11AM our time, time, which is 9AM your time. Would Yeah. that That's be fine. Yep. Okay. Yep. Perfect. 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