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The voice messaging service has not","paragraphs":[{"sentences":[{"text":"Thank you for calling RFI Technology Solutions.","start":0.08,"end":2.74,"sentiment":"positive","sentiment_score":0.4436781832150051},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":3.04,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.25517165462176006},{"text":"Thank you for calling RFI.","start":17.255,"end":18.715,"sentiment":"positive","sentiment_score":0.38965063691139223},{"text":"This is Ruth.","start":18.775,"end":19.595,"sentiment":"positive","sentiment_score":0.3341807921727498},{"text":"Mark.","start":30.38,"end":30.88,"sentiment":"neutral","sentiment_score":0.017015298828482628}],"sentiment":"neutral","sentiment_score":0.31939138586242355,"num_words":31,"start":0.08,"end":30.88},{"sentences":[{"text":"Have you got a surname?","start":36.059998,"end":37.28,"sentiment":"neutral","sentiment_score":0.0067152388393878935},{"text":"Or okay.","start":37.5,"end":41.5,"sentiment":"neutral","sentiment_score":0.04512264300137758},{"text":"Sure.","start":41.5,"end":42.0,"sentiment":"neutral","sentiment_score":0.1485688090324402},{"text":"I'll try his extension for you.","start":42.524998,"end":43.964996,"sentiment":"neutral","sentiment_score":0.14187542969981828},{"text":"One moment, please.","start":43.964996,"end":44.844997,"sentiment":"neutral","sentiment_score":0.07832480470339458}],"sentiment":"neutral","sentiment_score":0.07991866362007226,"num_words":17,"start":36.059998,"end":44.844997},{"sentences":[{"text":"Thank you.","start":44.844997,"end":45.585,"sentiment":"positive","sentiment_score":0.3430522233247757},{"text":"The person you are trying to reach is not available to take your call.","start":64.06,"end":68.479996,"sentiment":"negative","sentiment_score":-0.4844130107334682},{"text":"Please leave a message after the tone.","start":69.01501,"end":71.19501,"sentiment":"neutral","sentiment_score":-0.3108654405389513},{"text":"Press the hash key to end recording.","start":71.735,"end":73.995,"sentiment":"neutral","sentiment_score":-0.22073469417435782},{"text":"The voice messaging service has not","start":77.975006,"end":80.063934,"sentiment":"negative","sentiment_score":-0.4437483350435893}],"sentiment":"negative","sentiment_score":-0.34664912935760284,"num_words":36,"start":44.844997,"end":80.063934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling RFI Technology Solutions. Please hold the line, and one of our team members will be with you shortly. Thank you for calling RFI. This is Ruth.\n\nChannel 0: Oh, hi. Good day, Ruth. I was actually trying to reach Mark from the IT department.\n\nChannel 1: Mark. Have you got a surname? Or\n\nChannel 0: Oh, Mark Mesapeka.\n\nChannel 1: okay. Sure. I'll try his extension for you. One moment, please. Thank you.\n\nChannel 0: Oh, thank you.\n\nChannel 1: The person you are trying to reach is not available to take your call. Please leave a message after the tone. Press the hash key to end recording. The voice messaging service has not","paragraphs":[{"sentences":[{"text":"Thank you for calling RFI Technology Solutions.","start":0.08,"end":2.74,"sentiment":"positive","sentiment_score":0.4436781832150051},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":3.04,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.25517165462176006},{"text":"Thank you for calling RFI.","start":17.255,"end":18.715,"sentiment":"positive","sentiment_score":0.38965063691139223},{"text":"This is Ruth.","start":18.775,"end":19.595,"sentiment":"positive","sentiment_score":0.3341807921727498}],"sentiment":"neutral","sentiment_score":0.3294705887635549,"channel":1,"num_words":30,"start":0.08,"end":19.595},{"sentences":[{"text":"Oh, hi.","start":20.735,"end":21.215,"sentiment":"neutral","sentiment_score":0.2043571025133133},{"text":"Good day, Ruth.","start":21.215,"end":22.595001,"sentiment":"positive","sentiment_score":0.3723863363265991},{"text":"I was actually trying to reach Mark from the IT department.","start":22.975,"end":27.315,"sentiment":"neutral","sentiment_score":0.0694070766595277}],"sentiment":"neutral","sentiment_score":0.14308444107882679,"channel":0,"num_words":16,"start":20.735,"end":27.315},{"sentences":[{"text":"Mark.","start":30.38,"end":30.88,"sentiment":"neutral","sentiment_score":0.017015298828482628},{"text":"Have you got a surname?","start":36.059998,"end":37.28,"sentiment":"neutral","sentiment_score":0.0067152388393878935},{"text":"Or","start":37.5,"end":38.0,"sentiment":"neutral","sentiment_score":0.001153925433754921}],"sentiment":"neutral","sentiment_score":0.007392202637025288,"channel":1,"num_words":7,"start":30.38,"end":38.0},{"sentences":[{"text":"Oh, Mark Mesapeka.","start":38.6,"end":40.46,"sentiment":"neutral","sentiment_score":0.015560814024259647}],"sentiment":"neutral","sentiment_score":0.015560814024259647,"channel":0,"num_words":3,"start":38.6,"end":40.46},{"sentences":[{"text":"okay.","start":41.18,"end":41.5,"sentiment":"neutral","sentiment_score":0.08909136056900024},{"text":"Sure.","start":41.5,"end":42.0,"sentiment":"neutral","sentiment_score":0.1485688090324402},{"text":"I'll try his extension for you.","start":42.524998,"end":43.964996,"sentiment":"neutral","sentiment_score":0.14187542969981828},{"text":"One moment, please.","start":43.964996,"end":44.844997,"sentiment":"neutral","sentiment_score":0.07832480470339458},{"text":"Thank you.","start":44.844997,"end":45.585,"sentiment":"positive","sentiment_score":0.3430522233247757}],"sentiment":"neutral","sentiment_score":0.15461473912000656,"channel":1,"num_words":13,"start":41.18,"end":45.585},{"sentences":[{"text":"Oh, thank you.","start":45.505,"end":46.485,"sentiment":"neutral","sentiment_score":0.1428587113817533}],"sentiment":"neutral","sentiment_score":0.1428587113817533,"channel":0,"num_words":3,"start":45.505,"end":46.485},{"sentences":[{"text":"The person you are trying to reach is not available to take your call.","start":64.06,"end":68.479996,"sentiment":"negative","sentiment_score":-0.4844130107334682},{"text":"Please leave a message after the tone.","start":69.01501,"end":71.19501,"sentiment":"neutral","sentiment_score":-0.3108654405389513},{"text":"Press the hash key to end recording.","start":71.735,"end":73.995,"sentiment":"neutral","sentiment_score":-0.22073469417435782},{"text":"The voice messaging service has not","start":77.975006,"end":80.063934,"sentiment":"negative","sentiment_score":-0.4437483350435893}],"sentiment":"negative","sentiment_score":-0.38721979716244864,"channel":1,"num_words":34,"start":64.06,"end":80.063934}]},"summary":{"result":"success","short":"A customer calls RFI Technology Solutions and is put on hold by an agent. When the customer is connected to a representative named Ruth, she tries to reach Mark from the IT department but is informed that he is not available and is asked to leave a message after the tone. The customer is then instructed to press the hash key to end recording and is informed that the voice messaging service does not work."},"intents":{"segments":[{"text":"I was actually trying to reach Mark from the IT department. Mark.","start_word":35,"end_word":46,"intents":[{"intent":"Contact mark","confidence_score":0.04260646}]}]},"sentiments":{"segments":[{"text":"Thank you for calling RFI Technology Solutions.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4505673050880432},{"text":"Please hold the line, and one of our team members will be with you shortly.","start_word":7,"end_word":21,"sentiment":"neutral","sentiment_score":0.2552737593650818},{"text":"Thank you for calling RFI.","start_word":22,"end_word":26,"sentiment":"positive","sentiment_score":0.39314067363739014},{"text":"This is Ruth. Oh, hi.","start_word":27,"end_word":31,"sentiment":"neutral","sentiment_score":0.2641289532184601},{"text":"Good day, Ruth.","start_word":32,"end_word":34,"sentiment":"positive","sentiment_score":0.3681894838809967},{"text":"I was actually trying to reach Mark from the IT department. Mark. Have you got a surname? Or Oh, Mark Mesapeka. okay. Sure. I'll try his extension for you. One moment, please.","start_word":35,"end_word":66,"sentiment":"neutral","sentiment_score":0.06496283411979675},{"text":"Thank you.","start_word":67,"end_word":68,"sentiment":"positive","sentiment_score":0.34020671248435974},{"text":"Oh, thank you.","start_word":69,"end_word":71,"sentiment":"neutral","sentiment_score":0.13623809814453125},{"text":"The person you are trying to reach is not available to take your call.","start_word":72,"end_word":85,"sentiment":"negative","sentiment_score":-0.4876154065132141},{"text":"Please leave a message after the tone. Press the hash key to end recording.","start_word":86,"end_word":99,"sentiment":"neutral","sentiment_score":-0.26542285084724426},{"text":"The voice messaging service has not","start_word":100,"end_word":105,"sentiment":"negative","sentiment_score":-0.4734453856945038}],"average":{"sentiment":"neutral","sentiment_score":0.03558591385962258}}}}