{"metadata":{"transaction_key":"deprecated","request_id":"01a1137f-3141-7892-b3cd-cd5484f69833","sha256":"04e9a01aed3614685691618f0e16d33043dc69dedb61837d95d2d8331c4d9fdd","created":"2026-10-06T23:14:26.216Z","duration":36.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":72,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":81,"output_tokens":81},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":81,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, dear. Good morning. I'm looking for Patrick Graham. I see. No worries. Maybe I'll just drop an email to him. Thank you. Mhmm.","confidence":0.9995117,"words":[{"word":"yes","start":11.84,"end":12.08,"confidence":0.8996582,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.18961074948310852},{"word":"dear","start":12.08,"end":12.32,"confidence":0.97998047,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.2713800072669983},{"word":"good","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4098868370056152},{"word":"morning","start":12.48,"end":12.799999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3936505615711212},{"word":"i'm","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1654765009880066},{"word":"looking","start":12.96,"end":13.28,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.16279259324073792},{"word":"for","start":13.28,"end":13.599999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1312231719493866},{"word":"patrick","start":13.599999,"end":14.099999,"confidence":0.9980469,"punctuated_word":"Patrick","sentiment":"neutral","sentiment_score":0.10837221145629884},{"word":"graham","start":14.16,"end":14.66,"confidence":0.96606445,"punctuated_word":"Graham.","sentiment":"neutral","sentiment_score":0.08698679506778717},{"word":"i","start":23.035,"end":23.275,"confidence":0.56591797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004587765783071518},{"word":"see","start":23.275,"end":23.755001,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.007437974214553833},{"word":"no","start":23.755001,"end":23.994999,"confidence":0.79833984,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07029160112142563},{"word":"worries","start":23.994999,"end":24.395,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.041629791259765625},{"word":"maybe","start":24.395,"end":24.715,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.04170747846364975},{"word":"i'll","start":24.715,"end":24.955,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07786735892295837},{"word":"just","start":24.955,"end":25.195,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09304004907608032},{"word":"drop","start":25.195,"end":25.595001,"confidence":0.9980469,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.06988486647605896},{"word":"an","start":25.595001,"end":25.835,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.037968095391988754},{"word":"email","start":25.835,"end":26.075,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.10002297163009644},{"word":"to","start":26.075,"end":26.314999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.086109459400177},{"word":"him","start":26.314999,"end":26.635,"confidence":1.0,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.08552123606204987},{"word":"thank","start":26.635,"end":26.955,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.600898265838623},{"word":"you","start":26.955,"end":27.455,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44771379232406616},{"word":"mhmm","start":29.755001,"end":30.255001,"confidence":0.8423462,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030673230066895485}],"paragraphs":{"transcript":"\nYes, dear. Good morning. I'm looking for Patrick Graham. I see. No worries.\n\nMaybe I'll just drop an email to him. Thank you. Mhmm.","paragraphs":[{"sentences":[{"text":"Yes, dear.","start":11.84,"end":12.32,"sentiment":"neutral","sentiment_score":0.2304953783750534},{"text":"Good morning.","start":12.32,"end":12.799999,"sentiment":"positive","sentiment_score":0.4017686992883682},{"text":"I'm looking for Patrick Graham.","start":12.799999,"end":14.66,"sentiment":"neutral","sentiment_score":0.13097025454044342},{"text":"I see.","start":23.035,"end":23.755001,"sentiment":"neutral","sentiment_score":0.0060128699988126755},{"text":"No worries.","start":23.755001,"end":24.395,"sentiment":"neutral","sentiment_score":0.05596069619059563}],"sentiment":"neutral","sentiment_score":0.1571789661852213,"num_words":13,"start":11.84,"end":24.395},{"sentences":[{"text":"Maybe I'll just drop an email to him.","start":24.395,"end":26.635,"sentiment":"neutral","sentiment_score":0.07401518942788243},{"text":"Thank you.","start":26.635,"end":27.455,"sentiment":"positive","sentiment_score":0.5243060290813446},{"text":"Mhmm.","start":29.755001,"end":30.255001,"sentiment":"neutral","sentiment_score":0.030673230066895485}],"sentiment":"neutral","sentiment_score":0.15194607305933128,"num_words":11,"start":24.395,"end":30.255001}]}}]},{"alternatives":[{"transcript":"For calling Casada. Lisa speaking. How may I help you? I do apologize. Patrick is not available. Would you like to arrange a callback? Okay. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"for","start":7.44,"end":7.6,"confidence":0.8442383,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.070743627846241},{"word":"calling","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.056850217282772064},{"word":"casada","start":7.9199996,"end":8.42,"confidence":0.68636066,"punctuated_word":"Casada.","sentiment":"neutral","sentiment_score":0.08505892008543015},{"word":"lisa","start":8.48,"end":8.96,"confidence":0.98291016,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":0.1063799411058426},{"word":"speaking","start":8.96,"end":9.36,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.07235629856586456},{"word":"how","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18329419195652008},{"word":"may","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.21767453849315643},{"word":"i","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15525636076927185},{"word":"help","start":9.92,"end":10.24,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.17563632130622864},{"word":"you","start":10.24,"end":10.74,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1514166295528412},{"word":"i","start":16.975,"end":17.215,"confidence":0.7915039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09968353807926178},{"word":"do","start":17.215,"end":17.535,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10750331729650496},{"word":"apologize","start":17.535,"end":18.035,"confidence":0.98535156,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":-0.15141654014587402},{"word":"patrick","start":18.175,"end":18.675,"confidence":1.0,"punctuated_word":"Patrick","sentiment":"neutral","sentiment_score":-0.1763571798801422},{"word":"is","start":18.735,"end":18.895,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2691395580768585},{"word":"not","start":18.895,"end":19.215,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.265627384185791},{"word":"available","start":19.215,"end":19.715,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.24278956651687625},{"word":"would","start":20.175,"end":20.415,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.055531565099954605},{"word":"you","start":20.415,"end":20.494999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03938652575016022},{"word":"like","start":20.494999,"end":20.735,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.029120657593011856},{"word":"to","start":20.735,"end":20.895,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05743928253650665},{"word":"arrange","start":20.895,"end":21.215,"confidence":0.9951172,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":-0.07521659135818481},{"word":"a","start":21.215,"end":21.295,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05285361036658287},{"word":"callback","start":21.295,"end":21.795,"confidence":0.8964844,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":-0.052062638103961945},{"word":"okay","start":27.455,"end":27.84,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2852395176887512},{"word":"thank","start":27.92,"end":28.24,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5579810738563538},{"word":"you","start":28.24,"end":28.48,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4657597243785858},{"word":"bye","start":28.48,"end":28.98,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2320983409881592}],"paragraphs":{"transcript":"\nFor calling Casada. Lisa speaking. How may I help you? I do apologize. Patrick is not available.\n\nWould you like to arrange a callback? Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"For calling Casada.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.07088425507148106},{"text":"Lisa speaking.","start":8.48,"end":9.36,"sentiment":"neutral","sentiment_score":0.08936811983585358},{"text":"How may I help you?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.17665560841560363},{"text":"I do apologize.","start":16.975,"end":18.035,"sentiment":"neutral","sentiment_score":-0.11953446517388026},{"text":"Patrick is not available.","start":18.175,"end":19.715,"sentiment":"neutral","sentiment_score":-0.238478422164917}],"sentiment":"neutral","sentiment_score":-0.0022264727774788367,"num_words":17,"start":7.44,"end":19.715},{"sentences":[{"text":"Would you like to arrange a callback?","start":20.175,"end":21.795,"sentiment":"neutral","sentiment_score":-0.051658695829766135},{"text":"Okay.","start":27.455,"end":27.84,"sentiment":"neutral","sentiment_score":0.2852395176887512},{"text":"Thank you.","start":27.92,"end":28.48,"sentiment":"positive","sentiment_score":0.5118703991174698},{"text":"Bye.","start":28.48,"end":28.98,"sentiment":"neutral","sentiment_score":0.2320983409881592}],"sentiment":"neutral","sentiment_score":0.10722434419122609,"num_words":11,"start":20.175,"end":28.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Casada. Lisa speaking. How may I help you?\n\nChannel 0: Yes, dear. Good morning. I'm looking for Patrick Graham.\n\nChannel 1: I do apologize. Patrick is not available. Would you like to arrange a callback?\n\nChannel 0: I see. No worries. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"For calling Casada.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.07088425507148106},{"text":"Lisa speaking.","start":8.48,"end":9.36,"sentiment":"neutral","sentiment_score":0.08936811983585358},{"text":"How may I help you?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.17665560841560363}],"sentiment":"neutral","sentiment_score":0.12746670469641685,"channel":1,"num_words":10,"start":7.44,"end":10.74},{"sentences":[{"text":"Yes, dear.","start":11.84,"end":12.32,"sentiment":"neutral","sentiment_score":0.2304953783750534},{"text":"Good morning.","start":12.32,"end":12.799999,"sentiment":"positive","sentiment_score":0.4017686992883682},{"text":"I'm looking for Patrick Graham.","start":12.799999,"end":14.66,"sentiment":"neutral","sentiment_score":0.13097025454044342}],"sentiment":"neutral","sentiment_score":0.21326438089211783,"channel":0,"num_words":9,"start":11.84,"end":14.66},{"sentences":[{"text":"I do apologize.","start":16.975,"end":18.035,"sentiment":"neutral","sentiment_score":-0.11953446517388026},{"text":"Patrick is not available.","start":18.175,"end":19.715,"sentiment":"neutral","sentiment_score":-0.238478422164917},{"text":"Would you like to arrange a callback?","start":20.175,"end":21.795,"sentiment":"neutral","sentiment_score":-0.051658695829766135}],"sentiment":"neutral","sentiment_score":-0.11958056821354798,"channel":1,"num_words":14,"start":16.975,"end":21.795},{"sentences":[{"text":"I see.","start":23.035,"end":23.755001,"sentiment":"neutral","sentiment_score":0.0060128699988126755},{"text":"No worries.","start":23.755001,"end":24.395,"sentiment":"neutral","sentiment_score":0.05596069619059563},{"text":"Maybe I'll just drop an email to him.","start":24.395,"end":26.635,"sentiment":"neutral","sentiment_score":0.07401518942788243},{"text":"Thank you.","start":26.635,"end":27.455,"sentiment":"positive","sentiment_score":0.5243060290813446}],"sentiment":"neutral","sentiment_score":0.1260486218546118,"channel":0,"num_words":14,"start":23.035,"end":27.455},{"sentences":[{"text":"Okay.","start":27.455,"end":27.84,"sentiment":"neutral","sentiment_score":0.2852395176887512},{"text":"Thank you.","start":27.92,"end":28.48,"sentiment":"positive","sentiment_score":0.5118703991174698},{"text":"Bye.","start":28.48,"end":28.98,"sentiment":"neutral","sentiment_score":0.2320983409881592}],"sentiment":"positive","sentiment_score":0.3852696642279625,"channel":1,"num_words":4,"start":27.455,"end":28.98},{"sentences":[{"text":"Mhmm.","start":29.755001,"end":30.255001,"sentiment":"neutral","sentiment_score":0.030673230066895485}],"sentiment":"neutral","sentiment_score":0.030673230066895485,"channel":0,"num_words":1,"start":29.755001,"end":30.255001}]},"summary":{"result":"success","short":"The customer calls Casada looking for Patrick Graham, but he is not available. The agent offers to arrange a callback and suggests dropping an email to him. The customer thanks the agent and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"For calling Casada. Lisa speaking. How may I help you? Yes, dear.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.1408209502696991},{"text":"Good morning.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.3990626335144043},{"text":"I'm looking for Patrick Graham. I do apologize. Patrick is not available. Would you like to arrange a callback? I see. No worries. Maybe I'll just drop an email to him.","start_word":14,"end_word":44,"sentiment":"neutral","sentiment_score":-0.003321124939247966},{"text":"Thank you.","start_word":45,"end_word":46,"sentiment":"positive","sentiment_score":0.4987753331661224},{"text":"Okay.","start_word":47,"end_word":47,"sentiment":"neutral","sentiment_score":0.2852395176887512},{"text":"Thank you.","start_word":48,"end_word":49,"sentiment":"positive","sentiment_score":0.4965001940727234},{"text":"Bye. Mhmm.","start_word":50,"end_word":51,"sentiment":"neutral","sentiment_score":0.12190720438957214}],"average":{"sentiment":"neutral","sentiment_score":0.10044830228075569}}}}