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Good morning. This is Maureen from Airtel\n\nChannel 1: Hello?\n\nChannel 0: tech support. Yeah. How\n\nChannel 1: Hello.\n\nChannel 0: can I assist\n\nChannel 1: Good\n\nChannel 0: you\n\nChannel 1: morning.\n\nChannel 0: today?\n\nChannel 1: I'm Parrish. Actually, I have my ITIL number, which is from India. I don't know whether it is actual or not. I have recharged it, but I can't able to find any active status in my application. Can you please check it for me?\n\nChannel 0: Okay. Thank you for telling me that.\n\nChannel 1: Okay.\n\nChannel 0: Since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Unfortunately, yeah, we're unable to resolve\n\nChannel 1: Okay. Oh,\n\nChannel 0: this\n\nChannel 1: that's\n\nChannel 0: issue.\n\nChannel 1: okay. That's fine. That's fine.\n\nChannel 0: Yeah. 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He provides his ITIL number and explains that he cannot find any active status in his application. The agent, named Maureen, checks the application and informsbound that they only service Australian phone numbers."},"intents":{"segments":[{"text":"Actually, I have my ITIL number, which is from India. I don't know whether it is actual or not. I have recharged it, but I can't able to find any active status in my application. Can you please check it for me? Okay.","start_word":23,"end_word":65,"intents":[{"intent":"Check application status","confidence_score":0.22561891}]},{"text":"I have recharged it, but I can't able to find any active status in my application. Can you please check it for me? Okay.","start_word":42,"end_word":65,"intents":[{"intent":"Resolve issue","confidence_score":0.38830936}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel Hello? tech support. Yeah. How Hello. can I assist Good you today? morning. I'm Parrish. Actually, I have my ITIL number, which is from India. I don't know whether it is actual or not. I have recharged it, but I can't able to find any active status in my application. Can you please check it for me? Okay. Thank you for telling me that. Okay. Since we are Airtel Australia, we only service Australian phone numbers. Okay. Yeah. Okay. Unfortunately, yeah, we're unable to resolve Okay. Oh, this that's issue. okay. That's fine. That's fine. Yeah. As we're Okay. not Thank you. affiliated with Airtel India. K. Okay. Thank you. Okay. Good. Thank Bye. you. Bye bye.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":-0.005789721850305796},{"text":"Have a nice day.","start_word":125,"end_word":128,"sentiment":"positive","sentiment_score":0.4539883136749267},{"text":"You too. Bye.","start_word":129,"end_word":131,"sentiment":"neutral","sentiment_score":0.1380431354045868}],"average":{"sentiment":"neutral","sentiment_score":0.01137456622733889}}}}