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And thank you so much for calling Airtel. You've dialed the best Internet service provider. May I have your name, please? Is it Lou? Dave, thank you so much, Dave. For us to move forward, let me let me check first with your address, if your address is serviceable with our partnered partnered network. Could you provide, please, your service address? 45. Okay. Sorry? Okay. What's next? Days. Yes. Hello. I have 45 Cultural I'm sorry. I lost you after mhmm. Mhmm. T U S. Could you spell it out for me phonetically, please? Can you spell it for me phonetically? CO3HG. And what's what's next after that? Okay. Yeah. Cultural Street. 45 Cultural Street. What's next? Can you provide your complete address, please? I have 45 Cottrell Street, Ost Austral. Yes. Okay. Yes. I got it. And it's in New South Wales. Correct? How about the postal code, please? Perfect. Thank you so much, Dave. Can you provide me your last name? Thank you so much. Please stay on the line, and let me just check which network is serviceable to your location. Please stay on the line. I'll get back to you soon. Okay? Thank you. Hello, Dave? Is it the only number is 45. Does it have a unit number, a lot number? Any lot number available? None. I mean, lot number? L o g? There's no lot number? Okay. So I have Lot 15, Apartment Number 45, Cottrell Street, Austrell, New South Wales. Correct? Alright. I checked on your account and the serve I mean, address and their serviceable network will be the NBN. Let me go ahead and discuss over the prices to the plan. We will going to check it if if because since it's going to be a new building, it's a new property, we yeah. It's normally customer or the landlord pays for the new development fee, but we're gonna check on that as well. Okay. Let me check now with your with the plans. Just give me one moment. Oh, Yeah. It's NBN connection in your area. It's I'm sorry? Yeah. Your address is serviceable. So since it's serviceable with NBN, it is ready to you are ready to be connected to Internet once we activate your service on our end. So do you have a Hold on one moment. Okay. So how many users do we discuss the plan? Three users. And how do you usually use the Internet? Do you use it normally in streaming, browsing? Do you work at home? Do you also use it gaming? Okay. I'll take note of that. Just give me one moment. Okay. So for the basic plan, the basic plan is $67 per month. And do you have a router? David Dave. Okay. You have your own router. And we want to make sure that your router is serviceable with our I mean, compatible with the network. So if you could give me the brand name and also the model number of the router, please, so that we can check it. Yes. So, again, for now, we will need to check with the new development fee. We're gonna I I'll go ahead and reach out to technical team and give you information later because right now, I have limited option and checking the Sorry? I'm sorry? 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you for calling Airtel. My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nHow are you doing today? Mhmm. Mhmm. Okay. Sure.\n\nNo worries. And thank you so much for calling Airtel. You've dialed the best Internet service provider. May I have your name, please? Is it Lou?\n\nDave, thank you so much, Dave. For us to move forward, let me let me check first with your address, if your address is serviceable with our partnered partnered network. Could you provide, please, your service address? 45. Okay.\n\nSorry? Okay. What's next? Days. Yes.\n\nHello. I have 45 Cultural I'm sorry. I lost you after mhmm. Mhmm. T U S.\n\nCould you spell it out for me phonetically, please? Can you spell it for me phonetically? CO3HG. And what's what's next after that? Okay.\n\nYeah. Cultural Street. 45 Cultural Street. What's next? Can you provide your complete address, please?\n\nI have 45 Cottrell Street, Ost Austral. Yes. Okay. Yes. I got it.\n\nAnd it's in New South Wales. Correct? How about the postal code, please? Perfect. Thank you so much, Dave.\n\nCan you provide me your last name? Thank you so much. Please stay on the line, and let me just check which network is serviceable to your location. Please stay on the line. I'll get back to you soon.\n\nOkay? Thank you. Hello, Dave? Is it the only number is 45. Does it have a unit number, a lot number?\n\nAny lot number available? None. I mean, lot number? L o g? There's no lot number?\n\nOkay. So I have Lot 15, Apartment Number 45, Cottrell Street, Austrell, New South Wales. Correct? Alright. I checked on your account and the serve I mean, address and their serviceable network will be the NBN.\n\nLet me go ahead and discuss over the prices to the plan. We will going to check it if if because since it's going to be a new building, it's a new property, we yeah. It's normally customer or the landlord pays for the new development fee, but we're gonna check on that as well. Okay. Let me check now with your with the plans.\n\nJust give me one moment. Oh, Yeah. It's NBN connection in your area. It's I'm sorry? Yeah.\n\nYour address is serviceable. So since it's serviceable with NBN, it is ready to you are ready to be connected to Internet once we activate your service on our end. So do you have a Hold on one moment. Okay. So how many users do we discuss the plan?\n\nThree users. And how do you usually use the Internet? Do you use it normally in streaming, browsing? Do you work at home? Do you also use it gaming?\n\nOkay. I'll take note of that. Just give me one moment. Okay. So for the basic plan, the basic plan is $67 per month.\n\nAnd do you have a router? David Dave. Okay. You have your own router. And we want to make sure that your router is serviceable with our I mean, compatible with the network.\n\nSo if you could give me the brand name and also the model number of the router, please, so that we can check it. Yes. So, again, for now, we will need to check with the new development fee. We're gonna I I'll go ahead and reach out to technical team and give you information later because right now, I have limited option and checking the Sorry? I'm sorry?\n\nPardon?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.48,"sentiment":"positive","sentiment_score":0.43473768830299375},{"text":"My name is Mary.","start":2.48,"end":3.52,"sentiment":"positive","sentiment_score":0.3486853614449501},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.20983034123977026},{"text":"I'm doing great.","start":8.16,"end":8.96,"sentiment":"positive","sentiment_score":0.6717071533203125},{"text":"Thank you so much for asking.","start":8.96,"end":10.24,"sentiment":"positive","sentiment_score":0.7131354908148447}],"sentiment":"positive","sentiment_score":0.4633894308159749,"num_words":24,"start":1.1999999,"end":10.24},{"sentences":[{"text":"How are you doing 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next?","start":84.42999,"end":85.25,"sentiment":"neutral","sentiment_score":-0.011999125592410564},{"text":"Days.","start":94.10999,"end":94.60999,"sentiment":"neutral","sentiment_score":-0.008191293105483055},{"text":"Yes.","start":99.195,"end":99.435005,"sentiment":"neutral","sentiment_score":0.005193168297410011}],"sentiment":"neutral","sentiment_score":-0.015641697371999424,"num_words":6,"start":76.895,"end":99.435005},{"sentences":[{"text":"Hello.","start":99.435005,"end":99.935005,"sentiment":"neutral","sentiment_score":0.0007594730705022812},{"text":"I have 45 Cultural I'm sorry.","start":103.835,"end":108.235,"sentiment":"neutral","sentiment_score":-0.0675963032990694},{"text":"I lost you after mhmm.","start":108.235,"end":114.28,"sentiment":"neutral","sentiment_score":-0.1325294092297554},{"text":"Mhmm.","start":114.78,"end":115.28,"sentiment":"neutral","sentiment_score":-0.021720396354794506},{"text":"T U 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that?","start":143.43999,"end":145.78,"sentiment":"neutral","sentiment_score":-0.020707574672996998},{"text":"Okay.","start":150.87999,"end":151.37999,"sentiment":"neutral","sentiment_score":-0.0063890693709254265}],"sentiment":"neutral","sentiment_score":-0.027143706994441647,"num_words":24,"start":123.82,"end":151.37999},{"sentences":[{"text":"Yeah.","start":153.35501,"end":153.755,"sentiment":"neutral","sentiment_score":-0.00407608924433589},{"text":"Cultural Street.","start":153.755,"end":154.71501,"sentiment":"neutral","sentiment_score":-0.0028630865272134542},{"text":"45 Cultural Street.","start":154.71501,"end":156.49501,"sentiment":"neutral","sentiment_score":0.0016778802188734214},{"text":"What's next?","start":162.955,"end":163.77501,"sentiment":"neutral","sentiment_score":0.0018424666486680508},{"text":"Can you provide your complete address, please?","start":168.19,"end":170.37001,"sentiment":"neutral","sentiment_score":0.0036172085840787205}],"sentiment":"neutral","sentiment_score":0.0016157847829163074,"num_words":15,"start":153.35501,"end":170.37001},{"sentences":[{"text":"I have 45 Cottrell Street, Ost Austral.","start":192.71501,"end":199.95,"sentiment":"neutral","sentiment_score":0.005419972219637462},{"text":"Yes.","start":202.73,"end":203.23,"sentiment":"neutral","sentiment_score":0.007644677069038153},{"text":"Okay.","start":203.76999,"end":204.17,"sentiment":"neutral","sentiment_score":0.006777870934456587},{"text":"Yes.","start":204.17,"end":204.48999,"sentiment":"neutral","sentiment_score":0.005353156011551619},{"text":"I got it.","start":204.48999,"end":205.31,"sentiment":"neutral","sentiment_score":0.005065918589631717}],"sentiment":"neutral","sentiment_score":0.005608712717031057,"num_words":13,"start":192.71501,"end":205.31},{"sentences":[{"text":"And it's in New South Wales.","start":205.45,"end":207.12999,"sentiment":"neutral","sentiment_score":0.003124995312343041},{"text":"Correct?","start":207.12999,"end":207.62999,"sentiment":"neutral","sentiment_score":0.00863699708133936},{"text":"How about the postal code, please?","start":209.435,"end":211.215,"sentiment":"neutral","sentiment_score":-0.002837091451510787},{"text":"Perfect.","start":213.515,"end":213.835,"sentiment":"positive","sentiment_score":0.6613700985908508},{"text":"Thank you so much, Dave.","start":213.835,"end":215.035,"sentiment":"positive","sentiment_score":0.6638508558273315}],"sentiment":"neutral","sentiment_score":0.21005204199862323,"num_words":19,"start":205.45,"end":215.035},{"sentences":[{"text":"Can you provide me your last name?","start":215.035,"end":216.655,"sentiment":"neutral","sentiment_score":0.1147732926266534},{"text":"Thank you so much.","start":221.92001,"end":222.72,"sentiment":"positive","sentiment_score":0.5443617850542068},{"text":"Please stay on the line, and let me just check which network is serviceable to your location.","start":222.72,"end":228.32,"sentiment":"neutral","sentiment_score":0.12255145258763257},{"text":"Please stay on the line.","start":228.32,"end":229.04001,"sentiment":"neutral","sentiment_score":0.07846647053956986},{"text":"I'll get back to you soon.","start":229.04001,"end":230.0,"sentiment":"neutral","sentiment_score":0.1313315120836099}],"sentiment":"neutral","sentiment_score":0.1601168284049401,"num_words":39,"start":215.035,"end":230.0},{"sentences":[{"text":"Okay?","start":230.0,"end":230.5,"sentiment":"neutral","sentiment_score":0.11482828855514526},{"text":"Thank you.","start":231.84001,"end":232.58,"sentiment":"positive","sentiment_score":0.3867889493703842},{"text":"Hello, Dave?","start":467.825,"end":468.80502,"sentiment":"neutral","sentiment_score":0.04080731421709061},{"text":"Is it the only number is 45.","start":470.4,"end":473.68,"sentiment":"neutral","sentiment_score":0.011380695471806186},{"text":"Does it have a unit number, a lot number?","start":473.68,"end":476.34,"sentiment":"neutral","sentiment_score":0.008762904598067204}],"sentiment":"neutral","sentiment_score":0.053740563115016335,"num_words":21,"start":230.0,"end":476.34},{"sentences":[{"text":"Any lot number available?","start":482.4,"end":483.86,"sentiment":"neutral","sentiment_score":0.003628929262049496},{"text":"None.","start":486.0,"end":486.375,"sentiment":"neutral","sentiment_score":-0.01964506506919861},{"text":"I mean, lot number?","start":487.575,"end":488.955,"sentiment":"neutral","sentiment_score":-0.01470791338942945},{"text":"L o g?","start":489.255,"end":490.295,"sentiment":"neutral","sentiment_score":-0.010392364114522934},{"text":"There's no lot number?","start":490.295,"end":491.755,"sentiment":"neutral","sentiment_score":-0.024081047624349594}],"sentiment":"neutral","sentiment_score":-0.01196639277623035,"num_words":16,"start":482.4,"end":491.755},{"sentences":[{"text":"Okay.","start":492.935,"end":493.435,"sentiment":"neutral","sentiment_score":0.0043385946191847324},{"text":"So I have Lot 15, Apartment Number 45, Cottrell Street, Austrell, New South Wales.","start":493.735,"end":501.19,"sentiment":"neutral","sentiment_score":0.010023872501083783},{"text":"Correct?","start":501.19,"end":501.69,"sentiment":"neutral","sentiment_score":0.02567792311310768},{"text":"Alright.","start":513.11,"end":513.61,"sentiment":"neutral","sentiment_score":0.05107695981860161},{"text":"I checked on your account and the serve I mean, address and their serviceable network will be the NBN.","start":514.365,"end":520.145,"sentiment":"neutral","sentiment_score":0.036982083987248573}],"sentiment":"neutral","sentiment_score":0.025669091342327494,"num_words":36,"start":492.935,"end":520.145},{"sentences":[{"text":"Let me go ahead and discuss over the prices to the plan.","start":520.525,"end":525.505,"sentiment":"neutral","sentiment_score":0.010535612857590118},{"text":"We will going to check it if if because since it's going to be a new building, it's a new property, we yeah.","start":537.51,"end":552.27496,"sentiment":"neutral","sentiment_score":0.004011966935966326},{"text":"It's normally customer or the landlord pays for the new development fee, but we're gonna check on that as well.","start":552.89496,"end":559.43005,"sentiment":"neutral","sentiment_score":0.015349406469613313},{"text":"Okay.","start":560.85004,"end":561.35004,"sentiment":"neutral","sentiment_score":0.030914491042494777},{"text":"Let me check now with your with the plans.","start":562.69,"end":565.97003,"sentiment":"neutral","sentiment_score":0.03624887474709087}],"sentiment":"neutral","sentiment_score":0.013582232107336705,"num_words":65,"start":520.525,"end":565.97003},{"sentences":[{"text":"Just give me one moment.","start":565.97003,"end":567.015,"sentiment":"neutral","sentiment_score":0.038022463023662564},{"text":"Oh, Yeah.","start":593.27,"end":597.495,"sentiment":"neutral","sentiment_score":0.001703358720988036},{"text":"It's NBN connection in your area.","start":597.495,"end":599.515,"sentiment":"neutral","sentiment_score":0.051782215014100075},{"text":"It's I'm sorry?","start":601.335,"end":604.795,"sentiment":"neutral","sentiment_score":-0.014035718515515327},{"text":"Yeah.","start":614.59,"end":614.91003,"sentiment":"neutral","sentiment_score":0.27858325839042664}],"sentiment":"neutral","sentiment_score":0.043569907381692356,"num_words":17,"start":565.97003,"end":614.91003},{"sentences":[{"text":"Your address is serviceable.","start":614.91003,"end":616.37006,"sentiment":"positive","sentiment_score":0.40927548706531525},{"text":"So since it's serviceable with NBN, it is ready to you are ready to be connected to Internet once we activate your service on our end.","start":616.51,"end":631.555,"sentiment":"positive","sentiment_score":0.4824128540662619},{"text":"So do you have a Hold on one moment.","start":635.935,"end":645.92004,"sentiment":"neutral","sentiment_score":0.050577898199359574},{"text":"Okay.","start":656.525,"end":657.025,"sentiment":"neutral","sentiment_score":0.030448853969573975},{"text":"So how many users do we discuss the plan?","start":657.40497,"end":662.145,"sentiment":"neutral","sentiment_score":0.023338300589885976}],"sentiment":"neutral","sentiment_score":0.3035822611644256,"num_words":49,"start":614.91003,"end":662.145},{"sentences":[{"text":"Three users.","start":662.525,"end":663.345,"sentiment":"neutral","sentiment_score":0.0198528366163373},{"text":"And how do you usually use the Internet?","start":665.7,"end":668.02,"sentiment":"neutral","sentiment_score":0.02845238707959652},{"text":"Do you use it normally in streaming, browsing?","start":668.02,"end":670.52,"sentiment":"neutral","sentiment_score":0.029202225618064404},{"text":"Do you work at home?","start":670.58,"end":671.88,"sentiment":"neutral","sentiment_score":0.010453530959784985},{"text":"Do you also use it gaming?","start":672.10004,"end":674.44,"sentiment":"neutral","sentiment_score":-0.018376988048354786}],"sentiment":"neutral","sentiment_score":0.01527407935595718,"num_words":29,"start":662.525,"end":674.44},{"sentences":[{"text":"Okay.","start":684.925,"end":685.425,"sentiment":"neutral","sentiment_score":0.06507916748523712},{"text":"I'll take note of that.","start":685.485,"end":686.865,"sentiment":"neutral","sentiment_score":0.0726656012237072},{"text":"Just give me one moment.","start":687.245,"end":688.785,"sentiment":"neutral","sentiment_score":0.062391497939825055},{"text":"Okay.","start":696.13,"end":696.45,"sentiment":"neutral","sentiment_score":0.03905219957232475},{"text":"So for the basic plan, the basic plan is $67 per month.","start":696.45,"end":701.91003,"sentiment":"neutral","sentiment_score":0.04249375003079573}],"sentiment":"neutral","sentiment_score":0.05372257763519883,"num_words":24,"start":684.925,"end":701.91003},{"sentences":[{"text":"And do you have a router?","start":702.77,"end":705.43,"sentiment":"neutral","sentiment_score":0.023686233597497146},{"text":"David Dave.","start":706.37,"end":707.325,"sentiment":"neutral","sentiment_score":0.017558569088578224},{"text":"Okay.","start":709.485,"end":709.885,"sentiment":"neutral","sentiment_score":0.06262826174497604},{"text":"You have your own router.","start":709.885,"end":711.265,"sentiment":"neutral","sentiment_score":0.05804160758852959},{"text":"And we want to make sure that your router is serviceable with our I mean, compatible with the network.","start":711.805,"end":719.585,"sentiment":"neutral","sentiment_score":0.11524393958480735}],"sentiment":"neutral","sentiment_score":0.08241532398670008,"num_words":33,"start":702.77,"end":719.585},{"sentences":[{"text":"So if you could give me the brand name and also the model number of the router, please, so that we can check it.","start":719.645,"end":727.05005,"sentiment":"neutral","sentiment_score":0.06886092092220981},{"text":"Yes.","start":736.875,"end":737.375,"sentiment":"neutral","sentiment_score":-0.11048266291618349},{"text":"So, again, for now, we will need to check with the new development fee.","start":737.435,"end":743.295,"sentiment":"neutral","sentiment_score":-0.17582538670727185},{"text":"We're gonna I I'll go ahead and reach out to technical team and give you information later because right now, I have limited option and checking the Sorry?","start":743.435,"end":768.895,"sentiment":"neutral","sentiment_score":-0.09309744196278709},{"text":"I'm sorry?","start":769.995,"end":770.735,"sentiment":"negative","sentiment_score":-0.5235242247581482}],"sentiment":"neutral","sentiment_score":-0.06627757679940997,"num_words":69,"start":719.645,"end":770.735},{"sentences":[{"text":"Pardon?","start":771.195,"end":771.695,"sentiment":"neutral","sentiment_score":-0.0644272044301033}],"sentiment":"neutral","sentiment_score":-0.0644272044301033,"num_words":1,"start":771.195,"end":771.695}]}}]},{"alternatives":[{"transcript":"Hi, Mary. Good afternoon. How are you? Very well. Thanks for asking. Actually, I wanna check. I bought the property. I think it's a build a new property, and NBN is forwarded, the 100. But I need to take your service or what other connection? I don't know because it's first time. Yeah. Dave. Yeah. 45 Cultural Street. Kocheral Street. 31. Austral. Sir, go me out. Austral. Hello? Yeah. So you got it? 45 Cultural Street, Austrel, A U S T R A L. Sorry? Yeah. COCHERELLE. A U S T R A L. You got it? Yeah. New South Wales. 2179. Yeah. Rajput, r a j b u t. Yeah. Yes. Yeah. You both are playing. Okay? Four Winnie. 15. Not 20. Oh, good boy. Quickly. Yeah. 45, the house number. I'm on 45 now. What last number? 15. 15. Yeah. Yeah. It's a new new property. So what I need, I have to take directly your connection, or I have to pay for any service or anything? I like the phone. Yeah. Can you check? Don't hit hard. Otherwise, it's coming out, this one. Yeah. I I wanna just check the basic thing because it's only what I have to pay in front up front or not or modem and all the things. Because NBN connection is over there in my garage. Yeah. In my house. Yeah. It's already NBN connection over there. I need to your pro your service. Yeah. So connection. Yep. So let me know. Yeah. Tell me. Please. No. It's browsing. So I need a basic plan, but only I wanna check because it's new property and I need ASAP. So I can upgrade it this one after. Yeah. I'd I I'll you don't get me. I need to just I do it this one later. Please just tell me what expensive I got expense I got it. So it's I need to just let me know. So connection is there already. So if it's I started started from maybe when your modem or anything is coming, Then transfer it away. 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Good afternoon. How are you? Very well. Thanks for asking.\n\nActually, I wanna check. I bought the property. I think it's a build a new property, and NBN is forwarded, the 100. But I need to take your service or what other connection? I don't know because it's first time.\n\nYeah. Dave. Yeah. 45 Cultural Street. Kocheral Street.\n\n31. Austral. Sir, go me out. Austral. Hello?\n\nYeah. So you got it? 45 Cultural Street, Austrel, A U S T R A L. Sorry? Yeah.\n\nCOCHERELLE. A U S T R A L. You got it? Yeah. New South Wales.\n\n2179. Yeah. Rajput, r a j b u t. Yeah. Yes.\n\nYeah. You both are playing. Okay? Four Winnie. 15.\n\nNot 20. Oh, good boy. Quickly. Yeah. 45, the house number.\n\nI'm on 45 now. What last number? 15. 15. Yeah.\n\nYeah. It's a new new property. So what I need, I have to take directly your connection, or I have to pay for any service or anything? I like the phone. Yeah.\n\nCan you check? Don't hit hard. Otherwise, it's coming out, this one. Yeah. 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the phone.","start":536.97,"end":538.11,"sentiment":"neutral","sentiment_score":0.07481390424072742},{"text":"Yeah.","start":540.17,"end":540.49,"sentiment":"neutral","sentiment_score":0.017369206994771957}],"sentiment":"neutral","sentiment_score":0.014226351719116792,"num_words":32,"start":522.835,"end":540.49},{"sentences":[{"text":"Can you check?","start":540.49,"end":541.31,"sentiment":"neutral","sentiment_score":0.0014538054044047992},{"text":"Don't hit hard.","start":549.26495,"end":550.305,"sentiment":"neutral","sentiment_score":-0.05166364461183548},{"text":"Otherwise, it's coming out, this one.","start":550.305,"end":552.485,"sentiment":"neutral","sentiment_score":-0.0034266274111966286},{"text":"Yeah.","start":559.745,"end":560.245,"sentiment":"neutral","sentiment_score":0.029259659349918365},{"text":"I I wanna just check the basic thing because it's only what I have to pay in front up front or not or modem and all the things.","start":578.265,"end":592.125,"sentiment":"neutral","sentiment_score":0.016895045459802662}],"sentiment":"neutral","sentiment_score":0.008076381710607832,"num_words":41,"start":540.49,"end":592.125},{"sentences":[{"text":"Because NBN connection is over there in my garage.","start":592.56995,"end":595.14996,"sentiment":"neutral","sentiment_score":0.003324477622906367},{"text":"Yeah.","start":595.52997,"end":596.02997,"sentiment":"neutral","sentiment_score":0.02070779539644718},{"text":"In my house.","start":600.81,"end":602.35,"sentiment":"neutral","sentiment_score":0.022054006656010944},{"text":"Yeah.","start":602.41,"end":602.91,"sentiment":"neutral","sentiment_score":0.0332181453704834},{"text":"It's already NBN connection over there.","start":605.445,"end":607.525,"sentiment":"neutral","sentiment_score":-0.0208876496180892}],"sentiment":"neutral","sentiment_score":0.001234118081629276,"num_words":20,"start":592.56995,"end":607.525},{"sentences":[{"text":"I need to your pro your service.","start":607.525,"end":610.185,"sentiment":"neutral","sentiment_score":-0.00890835587467466},{"text":"Yeah.","start":610.245,"end":610.745,"sentiment":"neutral","sentiment_score":0.07526804506778717},{"text":"So connection.","start":611.125,"end":611.945,"sentiment":"neutral","sentiment_score":0.09626791626214981},{"text":"Yep.","start":634.37,"end":634.845,"sentiment":"neutral","sentiment_score":0.13176491856575012},{"text":"So let me know.","start":635.805,"end":637.02496,"sentiment":"neutral","sentiment_score":0.06793803069740534}],"sentiment":"neutral","sentiment_score":0.04059749518831571,"num_words":15,"start":607.525,"end":637.02496},{"sentences":[{"text":"Yeah.","start":642.045,"end":642.44495,"sentiment":"neutral","sentiment_score":0.03798260912299156},{"text":"Tell me.","start":642.44495,"end":643.185,"sentiment":"neutral","sentiment_score":0.03639120236039162},{"text":"Please.","start":660.85004,"end":661.35004,"sentiment":"neutral","sentiment_score":0.018727168440818787},{"text":"No.","start":672.765,"end":673.085,"sentiment":"neutral","sentiment_score":-0.05926695466041565},{"text":"It's browsing.","start":673.085,"end":674.145,"sentiment":"neutral","sentiment_score":-0.06794735416769981}],"sentiment":"neutral","sentiment_score":-0.009381354387317384,"num_words":7,"start":642.045,"end":674.145},{"sentences":[{"text":"So I need a basic plan, but only I wanna check because it's new property and I need ASAP.","start":675.53,"end":681.55,"sentiment":"neutral","sentiment_score":-0.021182154942499965},{"text":"So I can upgrade it this one after.","start":681.77,"end":684.11,"sentiment":"neutral","sentiment_score":0.07039898820221424},{"text":"Yeah.","start":708.07996,"end":708.57996,"sentiment":"neutral","sentiment_score":0.04986190423369408},{"text":"I'd I I'll you don't get me.","start":725.705,"end":728.025,"sentiment":"neutral","sentiment_score":-0.12879593989678792},{"text":"I need to just I do it this one later.","start":728.025,"end":730.63,"sentiment":"neutral","sentiment_score":-0.21622826159000397}],"sentiment":"neutral","sentiment_score":-0.06340580731630326,"num_words":45,"start":675.53,"end":730.63},{"sentences":[{"text":"Please just tell me what expensive I got expense I got it.","start":730.63,"end":735.93,"sentiment":"neutral","sentiment_score":-0.3170872355500857},{"text":"So it's I need to just let me know.","start":754.125,"end":758.19,"sentiment":"neutral","sentiment_score":-0.1163202209605111},{"text":"So connection is there already.","start":758.51,"end":760.53,"sentiment":"neutral","sentiment_score":-0.0812741369009018},{"text":"So if it's I started started from maybe when your modem or anything is coming, Then transfer it away.","start":760.67,"end":768.9329,"sentiment":"neutral","sentiment_score":-0.09006848872492187},{"text":"Yeah?","start":768.9329,"end":769.4329,"sentiment":"neutral","sentiment_score":-0.06840535253286362}],"sentiment":"neutral","sentiment_score":-0.15300013343601124,"num_words":46,"start":730.63,"end":769.4329}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. Good afternoon. How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are you doing today?\n\nChannel 1: Very well. Thanks for asking.\n\nChannel 0: Mhmm.\n\nChannel 1: Actually, I wanna check. I bought the property. I think it's a\n\nChannel 0: Mhmm.\n\nChannel 1: build a new property, and\n\nChannel 0: Okay.\n\nChannel 1: NBN is forwarded, the 100. But I need to take your service or what other connection? I don't know because it's first time.\n\nChannel 0: Sure. No worries. And thank you so much for calling Airtel. You've dialed the best Internet service provider. May I have your name, please?\n\nChannel 1: Yeah. Dave.\n\nChannel 0: Is it Lou? Dave, thank you so much, Dave. For us to move forward, let me let me check first with your address, if your address is serviceable with our partnered partnered network. Could you provide, please, your service address?\n\nChannel 1: Yeah. 45 Cultural Street.\n\nChannel 0: 45.\n\nChannel 1: Kocheral Street. 31.\n\nChannel 0: Okay.\n\nChannel 1: Austral. Sir, go me out.\n\nChannel 0: Sorry?\n\nChannel 1: Austral.\n\nChannel 0: Okay. What's next? Days.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello.\n\nChannel 1: Yeah. So you got it?\n\nChannel 0: I have 45 Cultural I'm sorry. I lost you after\n\nChannel 1: 45 Cultural Street,\n\nChannel 0: mhmm.\n\nChannel 1: Austrel,\n\nChannel 0: Mhmm.\n\nChannel 1: A U S T R A L.\n\nChannel 0: T U S. Could you spell it out for me phonetically, please?\n\nChannel 1: Sorry?\n\nChannel 0: Can you spell it for me phonetically?\n\nChannel 1: Yeah. COCHERELLE.\n\nChannel 0: CO3HG. And what's what's next after that? Okay. Yeah. Cultural Street.\n\n45 Cultural Street. What's next? Can you provide your complete address, please? I have 45 Cottrell Street, Ost Austral.\n\nChannel 1: A U S T R A\n\nChannel 0: Yes.\n\nChannel 1: L. You\n\nChannel 0: Okay.\n\nChannel 1: got\n\nChannel 0: Yes.\n\nChannel 1: it?\n\nChannel 0: I got it. And it's in New South Wales. Correct?\n\nChannel 1: Yeah. New South Wales.\n\nChannel 0: How about the postal code, please?\n\nChannel 1: 2179.\n\nChannel 0: Perfect. Thank you so much, Dave. Can you provide me your last name?\n\nChannel 1: Yeah. Rajput, r a j b u t.\n\nChannel 0: Thank you so much. Please stay on the line, and let me just check which network is serviceable to your location. Please\n\nChannel 1: Yeah.\n\nChannel 0: stay on the line. I'll get back to you soon. Okay?\n\nChannel 1: Yes.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah. You both are playing. Okay? Four Winnie. 15.\n\nNot 20. Oh, good boy. Quickly.\n\nChannel 0: Hello, Dave?\n\nChannel 1: Yeah.\n\nChannel 0: Is it the only number is 45. Does it have a unit number, a lot number?\n\nChannel 1: 45, the house number. I'm on 45\n\nChannel 0: Any\n\nChannel 1: now.\n\nChannel 0: lot number available?\n\nChannel 1: What\n\nChannel 0: None.\n\nChannel 1: last number?\n\nChannel 0: I mean, lot number? L o g? There's no lot number?\n\nChannel 1: 15. 15.\n\nChannel 0: Okay. So I have Lot 15, Apartment Number 45, Cottrell Street, Austrell, New South Wales. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. I checked on your account and the serve I mean, address and their serviceable network will be the NBN. Let me go ahead and discuss over\n\nChannel 1: Yeah. It's\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: prices\n\nChannel 1: new new property.\n\nChannel 0: to the plan.\n\nChannel 1: So what I need, I have to take directly your connection, or I have to pay for any service or anything? I like the\n\nChannel 0: We\n\nChannel 1: phone.\n\nChannel 0: will going to check it\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Can you check?\n\nChannel 0: if because since it's going to be a new building, it's a new property,\n\nChannel 1: Don't hit hard.\n\nChannel 0: we\n\nChannel 1: Otherwise, it's coming out, this\n\nChannel 0: yeah.\n\nChannel 1: one.\n\nChannel 0: It's normally customer or the landlord pays for the new development fee, but we're gonna check on that as well.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me check now with your with the plans. Just give me one moment.\n\nChannel 1: I I wanna just check the basic thing because it's only what I have to pay in front up front or not or modem and all the things. Because NBN\n\nChannel 0: Oh,\n\nChannel 1: connection is over there in my garage. Yeah.\n\nChannel 0: Yeah. It's NBN connection in your area.\n\nChannel 1: In my\n\nChannel 0: It's\n\nChannel 1: house. Yeah.\n\nChannel 0: I'm sorry?\n\nChannel 1: It's already NBN connection over there. I need to your pro your service. Yeah. So connection.\n\nChannel 0: Yeah. Your address is serviceable. So since it's serviceable with NBN, it is ready to you are ready to be connected to Internet once we activate your service on our end.\n\nChannel 1: Yep. So\n\nChannel 0: So\n\nChannel 1: let\n\nChannel 0: do you\n\nChannel 1: me\n\nChannel 0: have\n\nChannel 1: know.\n\nChannel 0: a\n\nChannel 1: Yeah. Tell me.\n\nChannel 0: Hold on one moment. Okay. So how many users do we\n\nChannel 1: Please.\n\nChannel 0: discuss the plan? Three users. And how do you usually use the Internet? Do you use it normally in streaming, browsing? Do you work at home?\n\nDo you also use\n\nChannel 1: No.\n\nChannel 0: it\n\nChannel 1: It's browsing.\n\nChannel 0: gaming?\n\nChannel 1: So I need a basic plan, but only I wanna check because it's new property and I need ASAP. So I can upgrade it this one after.\n\nChannel 0: Okay. I'll take note of that. Just give me one moment. Okay. So for the basic plan, the basic plan is $67 per month.\n\nAnd do you have a router? David Dave.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. You have your own router. And we want to make sure that your router is serviceable with our I mean, compatible with the network. So if you could give me the brand name and also the model number of the router, please, so\n\nChannel 1: I'd\n\nChannel 0: that we can\n\nChannel 1: I\n\nChannel 0: check\n\nChannel 1: I'll\n\nChannel 0: it.\n\nChannel 1: you don't get me. I need to just I do it this one later. Please just tell me what expensive I got expense I got it.\n\nChannel 0: Yes. So, again, for now, we will need to check with the new development fee. We're gonna I I'll go ahead and reach out to technical team and give you information later because right now, I have limited option and checking\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: it's I need to just let me know. So connection is there already. So if it's I started started from maybe when your modem or anything is coming, Then transfer\n\nChannel 0: Sorry?\n\nChannel 1: it away. Yeah?\n\nChannel 0: I'm sorry? Pardon?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.48,"sentiment":"positive","sentiment_score":0.43473768830299375},{"text":"My name is Mary.","start":2.48,"end":3.52,"sentiment":"positive","sentiment_score":0.3486853614449501},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.20983034123977026}],"sentiment":"neutral","sentiment_score":0.32182746231555937,"channel":0,"num_words":15,"start":1.1999999,"end":4.8199997},{"sentences":[{"text":"Hi, Mary.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.21461662650108337},{"text":"Good afternoon.","start":5.7599998,"end":6.48,"sentiment":"positive","sentiment_score":0.42645086348056793},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.4143359363079071}],"sentiment":"positive","sentiment_score":0.3607346841267177,"channel":1,"num_words":7,"start":5.04,"end":7.2999997},{"sentences":[{"text":"I'm doing great.","start":8.16,"end":8.96,"sentiment":"positive","sentiment_score":0.6717071533203125},{"text":"Thank you so much for asking.","start":8.96,"end":10.24,"sentiment":"positive","sentiment_score":0.7131354908148447},{"text":"How are you doing today?","start":10.24,"end":11.46,"sentiment":"positive","sentiment_score":0.4404333055019379}],"sentiment":"positive","sentiment_score":0.6068643523114068,"channel":0,"num_words":14,"start":8.16,"end":11.46},{"sentences":[{"text":"Very well.","start":11.84,"end":12.4,"sentiment":"positive","sentiment_score":0.4489281624555588},{"text":"Thanks for asking.","start":12.4,"end":13.38,"sentiment":"positive","sentiment_score":0.4436219334602356}],"sentiment":"positive","sentiment_score":0.44574442505836487,"channel":1,"num_words":5,"start":11.84,"end":13.38},{"sentences":[{"text":"Mhmm.","start":14.24,"end":14.685,"sentiment":"neutral","sentiment_score":0.04017135873436928}],"sentiment":"neutral","sentiment_score":0.04017135873436928,"channel":0,"num_words":1,"start":14.24,"end":14.685},{"sentences":[{"text":"Actually, I wanna check.","start":14.465,"end":15.764999,"sentiment":"neutral","sentiment_score":0.0012199652846902605},{"text":"I bought the property.","start":15.905,"end":17.205,"sentiment":"neutral","sentiment_score":-0.0044298184802755705},{"text":"I think it's a","start":17.585,"end":18.465,"sentiment":"neutral","sentiment_score":-0.012293398031033576}],"sentiment":"neutral","sentiment_score":-0.005167750408872962,"channel":1,"num_words":12,"start":14.465,"end":18.465},{"sentences":[{"text":"Mhmm.","start":18.445,"end":18.945,"sentiment":"neutral","sentiment_score":-0.005793904419988394}],"sentiment":"neutral","sentiment_score":-0.005793904419988394,"channel":0,"num_words":1,"start":18.445,"end":18.945},{"sentences":[{"text":"build a new property, and","start":18.465,"end":21.045,"sentiment":"neutral","sentiment_score":-0.0007575321942567825}],"sentiment":"neutral","sentiment_score":-0.0007575321942567825,"channel":1,"num_words":5,"start":18.465,"end":21.045},{"sentences":[{"text":"Okay.","start":20.845001,"end":21.345001,"sentiment":"neutral","sentiment_score":0.0025564050301909447}],"sentiment":"neutral","sentiment_score":0.0025564050301909447,"channel":0,"num_words":1,"start":20.845001,"end":21.345001},{"sentences":[{"text":"NBN is forwarded, the 100.","start":21.825,"end":24.244999,"sentiment":"neutral","sentiment_score":-0.003147281613200903},{"text":"But I need to take your service or what other connection?","start":24.865,"end":30.31,"sentiment":"neutral","sentiment_score":-0.0406110594895753},{"text":"I don't know because it's first time.","start":30.37,"end":32.39,"sentiment":"neutral","sentiment_score":-0.11941928948674883}],"sentiment":"neutral","sentiment_score":-0.05645187342863368,"channel":1,"num_words":23,"start":21.825,"end":32.39},{"sentences":[{"text":"Sure.","start":33.55,"end":33.95,"sentiment":"neutral","sentiment_score":0.07171189039945602},{"text":"No worries.","start":33.95,"end":34.350002,"sentiment":"neutral","sentiment_score":0.13396339118480682},{"text":"And thank you so much for calling Airtel.","start":34.350002,"end":36.190002,"sentiment":"positive","sentiment_score":0.359245203435421},{"text":"You've dialed the best Internet service provider.","start":36.190002,"end":40.690002,"sentiment":"neutral","sentiment_score":0.22453339397907257},{"text":"May I have your name, please?","start":40.83,"end":41.865,"sentiment":"neutral","sentiment_score":0.09309380998214085}],"sentiment":"neutral","sentiment_score":0.22266237158328295,"channel":0,"num_words":24,"start":33.55,"end":41.865},{"sentences":[{"text":"Yeah.","start":42.45,"end":42.85,"sentiment":"neutral","sentiment_score":0.030973752960562703},{"text":"Dave.","start":42.85,"end":43.35,"sentiment":"neutral","sentiment_score":0.017366215586662292}],"sentiment":"neutral","sentiment_score":0.0241699842736125,"channel":1,"num_words":2,"start":42.45,"end":43.35},{"sentences":[{"text":"Is it Lou?","start":44.425003,"end":45.405003,"sentiment":"neutral","sentiment_score":0.018587619066238403},{"text":"Dave, thank you so much, Dave.","start":47.625,"end":49.245003,"sentiment":"neutral","sentiment_score":0.22694877038399378},{"text":"For us to move forward, let me let me check first with your address, if your address is serviceable with our partnered partnered network.","start":50.425003,"end":60.04,"sentiment":"neutral","sentiment_score":0.09037505323067307},{"text":"Could you provide, please, your service address?","start":60.04,"end":62.86,"sentiment":"neutral","sentiment_score":0.026931438062872206}],"sentiment":"neutral","sentiment_score":0.09437442058697343,"channel":0,"num_words":40,"start":44.425003,"end":62.86},{"sentences":[{"text":"Yeah.","start":63.329998,"end":63.73,"sentiment":"neutral","sentiment_score":0.006692598573863506},{"text":"45 Cultural 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next?","start":84.42999,"end":85.25,"sentiment":"neutral","sentiment_score":-0.011999125592410564},{"text":"Days.","start":94.10999,"end":94.60999,"sentiment":"neutral","sentiment_score":-0.008191293105483055}],"sentiment":"neutral","sentiment_score":-0.01144153205677867,"channel":0,"num_words":4,"start":84.03,"end":94.60999},{"sentences":[{"text":"Hello?","start":97.715,"end":98.215,"sentiment":"neutral","sentiment_score":-0.0049513038247823715}],"sentiment":"neutral","sentiment_score":-0.0049513038247823715,"channel":1,"num_words":1,"start":97.715,"end":98.215},{"sentences":[{"text":"Yes.","start":99.195,"end":99.435005,"sentiment":"neutral","sentiment_score":0.005193168297410011},{"text":"Hello.","start":99.435005,"end":99.935005,"sentiment":"neutral","sentiment_score":0.0007594730705022812}],"sentiment":"neutral","sentiment_score":0.0029763206839561462,"channel":0,"num_words":2,"start":99.195,"end":99.935005},{"sentences":[{"text":"Yeah.","start":101.715,"end":102.034996,"sentiment":"neutral","sentiment_score":-0.0004928261041641235},{"text":"So 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The representative asked for the customer's name and address, and then informed them that their internet service is available through NBN. The representative also asked about the customer's plan and if they have a router, and the customer said they need to check with the new development fee and technical team."},"intents":{"segments":[{"text":"I bought the property. I think it's a Mhmm. build a new property, and Okay.","start_word":46,"end_word":60,"intents":[{"intent":"Check property purchase","confidence_score":0.13834338}]},{"text":"Could you provide, please, your service address? Yeah. 45 Cultural Street.","start_word":143,"end_word":153,"intents":[{"intent":"Confirm service address","confidence_score":0.010075214},{"intent":"Provide service address","confidence_score":0.16679719},{"intent":"Provide service address","confidence_score":0.011900953}]},{"text":"Please stay on the line, and let me just check which network is serviceable to your location. Please Yeah.","start_word":312,"end_word":330,"intents":[{"intent":"Connect with network","confidence_score":0.0035051713}]},{"text":"So I can upgrade it this one after. Okay.","start_word":739,"end_word":747,"intents":[{"intent":"Upgrade router","confidence_score":0.012124405}]},{"text":"You have your own router. And we want to make sure that your router is serviceable with our I mean, compatible with the network.","start_word":781,"end_word":804,"intents":[{"intent":"Check network compatibility","confidence_score":0.0674279}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.39930862188339233},{"text":"May I have your name, please? Hi, Mary.","start_word":9,"end_word":16,"sentiment":"neutral","sentiment_score":0.21065151691436768},{"text":"Good afternoon. How are you? I'm doing great. Thank you so much for asking. How are you doing today? Very well. Thanks for asking.","start_word":17,"end_word":40,"sentiment":"positive","sentiment_score":0.536250650882721},{"text":"Mhmm. Actually, I wanna check. I bought the property. I think it's a Mhmm. build a new property, and Okay. NBN is forwarded, the 100. But I need to take your service or what other connection? I don't know because it's first time. Sure. No worries.","start_word":41,"end_word":86,"sentiment":"neutral","sentiment_score":-0.017604133114218712},{"text":"And thank you so much for calling Airtel.","start_word":87,"end_word":94,"sentiment":"positive","sentiment_score":0.36588749289512634},{"text":"You've dialed the best Internet service provider. May I have your name, please? Yeah. Dave. Is it Lou? Dave, thank you so much, Dave. For us to move forward, let me let me check first with your address, if your address is serviceable with our partnered partnered network. Could you provide, please, your service address? Yeah. 45 Cultural Street. 45. Kocheral Street. 31. Okay. Austral. Sir, go me out. Sorry? Austral. Okay. What's next? Days. Hello? Yes. Hello. Yeah. So you got it? I have 45 Cultural I'm sorry. I lost you after 45 Cultural Street, mhmm. Austrel, Mhmm. A U S T R A L. T U S. Could you spell it out for me phonetically, please? Sorry? Can you spell it for me phonetically? Yeah. COCHERELLE. CO3HG. And what's what's next after that? Okay. Yeah. Cultural Street. 45 Cultural Street. What's next? Can you provide your complete address, please? I have 45 Cottrell Street, Ost Austral. A U S T R A Yes. L. You Okay. got Yes. it? I got it. And it's in New South Wales. Correct? Yeah. New South Wales. How about the postal code, please? 2179.","start_word":95,"end_word":286,"sentiment":"neutral","sentiment_score":0.015993386051074292},{"text":"Perfect. Thank you so much, Dave.","start_word":287,"end_word":292,"sentiment":"positive","sentiment_score":0.6561997532844543},{"text":"Can you provide me your last name? Yeah. Rajput, r a j b u t.","start_word":293,"end_word":307,"sentiment":"neutral","sentiment_score":0.07285541296005249},{"text":"Thank you so much.","start_word":308,"end_word":311,"sentiment":"positive","sentiment_score":0.5430223345756531},{"text":"Please stay on the line, and let me just check which network is serviceable to your location. Please Yeah. stay on the line. I'll get back to you soon. Okay? Yes.","start_word":312,"end_word":342,"sentiment":"neutral","sentiment_score":0.12162785232067108},{"text":"Thank you.","start_word":343,"end_word":344,"sentiment":"positive","sentiment_score":0.3637584149837494},{"text":"Yeah. You both are playing. Okay? Four Winnie. 15. Not 20. Oh, good boy. Quickly. Hello, Dave? Yeah. Is it the only number is 45. Does it have a unit number, a lot number? 45, the house number. I'm on 45 Any now. lot number available? What None. last number? I mean, lot number? L o g? There's no lot number? 15. 15. Okay. So I have Lot 15, Apartment Number 45, Cottrell Street, Austrell, New South Wales. Correct? Yeah. Alright. I checked on your account and the serve I mean, address and their serviceable network will be the NBN. Let me go ahead and discuss over Yeah. It's the a prices new new property. to the plan. So what I need, I have to take directly your connection, or I have to pay for any service or anything? I like the We phone. will going to check it Yeah. if Can you check? if because since it's going to be a new building, it's a new property, Don't hit hard. we Otherwise, it's coming out, this yeah. one. It's normally customer or the landlord pays for the new development fee, but we're gonna check on that as well. Yeah. Okay. Let me check now with your with the plans. Just give me one moment. I I wanna just check the basic thing because it's only what I have to pay in front up front or not or modem and all the things. Because NBN Oh, connection is over there in my garage. Yeah. Yeah. It's NBN connection in your area. In my It's house. Yeah. I'm sorry? It's already NBN connection over there. I need to your pro your service. Yeah. So connection. Yeah.","start_word":345,"end_word":629,"sentiment":"neutral","sentiment_score":0.01858477353265411},{"text":"Your address is serviceable. So since it's serviceable with NBN, it is ready to you are ready to be connected to Internet once we activate your service on our end.","start_word":630,"end_word":659,"sentiment":"positive","sentiment_score":0.4701802134513855},{"text":"Yep. So So let do you me have know. a Yeah. Tell me. Hold on one moment. Okay. So how many users do we Please. discuss the plan? Three users. And how do you usually use the Internet? Do you use it normally in streaming, browsing? Do you work at home? Do you also use No. it It's browsing. gaming? So I need a basic plan, but only I wanna check because it's new property and I need ASAP. So I can upgrade it this one after. Okay. I'll take note of that. Just give me one moment. Okay. So for the basic plan, the basic plan is $67 per month. And do you have a router? David Dave. Yeah. Okay. You have your own router. And we want to make sure that your router is serviceable with our I mean, compatible with the network. So if you could give me the brand name and also the model number of the router, please, so I'd that we can I check I'll it. you don't get me. I need to just I do it this one later. Please just tell me what expensive I got expense I got it. Yes. So, again, for now, we will need to check with the new development fee. We're gonna I I'll go ahead and reach out to technical team and give you information later because right now, I have limited option and checking So the it's I need to just let me know. So connection is there already. So if it's I started started from maybe when your modem or anything is coming, Then transfer Sorry? it away. Yeah?","start_word":660,"end_word":934,"sentiment":"neutral","sentiment_score":-0.027599254623055455},{"text":"I'm sorry? Pardon?","start_word":935,"end_word":937,"sentiment":"negative","sentiment_score":-0.498041957616806}],"average":{"sentiment":"neutral","sentiment_score":0.04493853072045555}}}}