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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.016119522973895073},{"text":"Hello.","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.02129264734685421},{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.0583399198949337},{"text":"This is Leah.","start":6.08,"end":7.12,"sentiment":"neutral","sentiment_score":0.06416061023871104},{"text":"I had I got a kind of, like, a news call from you, so that's why I just want to double check.","start":7.12,"end":14.66,"sentiment":"neutral","sentiment_score":-0.030640210702338}],"sentiment":"neutral","sentiment_score":-0.013780382661414998,"num_words":28,"start":3.04,"end":14.66},{"sentences":[{"text":"Okay.","start":29.985,"end":30.485,"sentiment":"neutral","sentiment_score":-0.04375899210572243},{"text":"Okay.","start":32.11,"end":32.61,"sentiment":"neutral","sentiment_score":-0.0487547405064106},{"text":"Sorry.","start":32.67,"end":33.17,"sentiment":"neutral","sentiment_score":-0.17669595777988434},{"text":"No.","start":36.43,"end":36.75,"sentiment":"neutral","sentiment_score":-0.2063477486371994},{"text":"Not at the point.","start":36.75,"end":37.89,"sentiment":"neutral","sentiment_score":-0.20826272293925285}],"sentiment":"neutral","sentiment_score":-0.16357604134827852,"num_words":8,"start":29.985,"end":37.89},{"sentences":[{"text":"Yeah.","start":38.35,"end":38.85,"sentiment":"neutral","sentiment_score":0.015918515622615814},{"text":"Okay.","start":39.79,"end":40.29,"sentiment":"neutral","sentiment_score":0.053777601569890976},{"text":"Okay.","start":42.91,"end":43.41,"sentiment":"neutral","sentiment_score":0.12432575225830078},{"text":"Alright.","start":43.55,"end":44.03,"sentiment":"neutral","sentiment_score":0.216989204287529},{"text":"Bye.","start":44.03,"end":44.53,"sentiment":"neutral","sentiment_score":0.3042462468147278}],"sentiment":"neutral","sentiment_score":0.14305146411061287,"num_words":5,"start":38.35,"end":44.53}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Ethel?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Hello. Hi. This is Leah. I had I got a kind of, like, a news call from you, so that's why I just want to double\n\nChannel 0: Alright.\n\nChannel 1: check.\n\nChannel 0: You've come across to the after hours number to for tech support. I think the person you or the people that were trying to call you, they're not here anymore. They're they're available from nine till six, Monday to Friday. You might have\n\nChannel 1: Okay.\n\nChannel 0: to call back tomorrow. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Unless\n\nChannel 1: Sorry.\n\nChannel 0: you've got some Internet issues or anything like that.\n\nChannel 1: No. Not at the point.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: No worries. You'll have\n\nChannel 1: Okay.\n\nChannel 0: to call back tomorrow between 09:00 and 06:00.\n\nChannel 1: Okay. Alright. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello, Ethel?","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":0.025055818259716034}],"sentiment":"neutral","sentiment_score":0.025055818259716034,"channel":0,"num_words":2,"start":0.39999998,"end":2.02},{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.016119522973895073}],"sentiment":"neutral","sentiment_score":0.016119522973895073,"channel":1,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.03297874704003334},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.01580061763525009}],"sentiment":"neutral","sentiment_score":0.024389682337641716,"channel":0,"num_words":2,"start":3.9199998,"end":4.74},{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.02129264734685421},{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.0583399198949337},{"text":"This is Leah.","start":6.08,"end":7.12,"sentiment":"neutral","sentiment_score":0.06416061023871104},{"text":"I had I got a kind of, like, a news call from you, so that's why I just want to double","start":7.12,"end":14.16,"sentiment":"neutral","sentiment_score":-0.03094726987183094}],"sentiment":"neutral","sentiment_score":-0.014529933436558796,"channel":1,"num_words":26,"start":5.2799997,"end":14.16},{"sentences":[{"text":"Alright.","start":13.985,"end":14.485,"sentiment":"neutral","sentiment_score":-0.01278681866824627}],"sentiment":"neutral","sentiment_score":-0.01278681866824627,"channel":0,"num_words":1,"start":13.985,"end":14.485},{"sentences":[{"text":"check.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":-0.024191968142986298}],"sentiment":"neutral","sentiment_score":-0.024191968142986298,"channel":1,"num_words":1,"start":14.16,"end":14.66},{"sentences":[{"text":"You've come across to the after hours number to for tech support.","start":15.344999,"end":20.324999,"sentiment":"neutral","sentiment_score":-0.05947570006052653},{"text":"I think the person you or the people that were trying to call you, they're not here anymore.","start":21.665,"end":25.744999,"sentiment":"neutral","sentiment_score":-0.1424087786840068},{"text":"They're they're available from nine till six, Monday to Friday.","start":25.744999,"end":29.07,"sentiment":"neutral","sentiment_score":-0.019410229101777077},{"text":"You might have","start":29.53,"end":30.09,"sentiment":"neutral","sentiment_score":-0.040660938868920006}],"sentiment":"neutral","sentiment_score":-0.08356166336425515,"channel":0,"num_words":43,"start":15.344999,"end":30.09},{"sentences":[{"text":"Okay.","start":29.985,"end":30.485,"sentiment":"neutral","sentiment_score":-0.04375899210572243}],"sentiment":"neutral","sentiment_score":-0.04375899210572243,"channel":1,"num_words":1,"start":29.985,"end":30.485},{"sentences":[{"text":"to call back tomorrow.","start":30.09,"end":31.15,"sentiment":"neutral","sentiment_score":-0.06054828688502312},{"text":"Yeah.","start":31.21,"end":31.71,"sentiment":"neutral","sentiment_score":-0.0386066809296608}],"sentiment":"neutral","sentiment_score":-0.05615996569395065,"channel":0,"num_words":5,"start":30.09,"end":31.71},{"sentences":[{"text":"Okay.","start":32.11,"end":32.61,"sentiment":"neutral","sentiment_score":-0.0487547405064106}],"sentiment":"neutral","sentiment_score":-0.0487547405064106,"channel":1,"num_words":1,"start":32.11,"end":32.61},{"sentences":[{"text":"Unless","start":32.49,"end":32.89,"sentiment":"neutral","sentiment_score":-0.0882185697555542}],"sentiment":"neutral","sentiment_score":-0.0882185697555542,"channel":0,"num_words":1,"start":32.49,"end":32.89},{"sentences":[{"text":"Sorry.","start":32.67,"end":33.17,"sentiment":"neutral","sentiment_score":-0.17669595777988434}],"sentiment":"neutral","sentiment_score":-0.17669595777988434,"channel":1,"num_words":1,"start":32.67,"end":33.17},{"sentences":[{"text":"you've got some Internet issues or anything like that.","start":32.89,"end":35.39,"sentiment":"neutral","sentiment_score":-0.28771542343828416}],"sentiment":"neutral","sentiment_score":-0.28771542343828416,"channel":0,"num_words":9,"start":32.89,"end":35.39},{"sentences":[{"text":"No.","start":36.43,"end":36.75,"sentiment":"neutral","sentiment_score":-0.2063477486371994},{"text":"Not at the point.","start":36.75,"end":37.89,"sentiment":"neutral","sentiment_score":-0.20826272293925285}],"sentiment":"neutral","sentiment_score":-0.20787972807884217,"channel":1,"num_words":5,"start":36.43,"end":37.89},{"sentences":[{"text":"Okay.","start":38.214935,"end":38.614937,"sentiment":"neutral","sentiment_score":-0.016943421214818954}],"sentiment":"neutral","sentiment_score":-0.016943421214818954,"channel":0,"num_words":1,"start":38.214935,"end":38.614937},{"sentences":[{"text":"Yeah.","start":38.35,"end":38.85,"sentiment":"neutral","sentiment_score":0.015918515622615814}],"sentiment":"neutral","sentiment_score":0.015918515622615814,"channel":1,"num_words":1,"start":38.35,"end":38.85},{"sentences":[{"text":"No worries.","start":38.614937,"end":39.35494,"sentiment":"neutral","sentiment_score":0.05042738653719425},{"text":"You'll have","start":39.574936,"end":39.894936,"sentiment":"neutral","sentiment_score":0.05083389952778816}],"sentiment":"neutral","sentiment_score":0.05063064303249121,"channel":0,"num_words":4,"start":38.614937,"end":39.894936},{"sentences":[{"text":"Okay.","start":39.79,"end":40.29,"sentiment":"neutral","sentiment_score":0.053777601569890976}],"sentiment":"neutral","sentiment_score":0.053777601569890976,"channel":1,"num_words":1,"start":39.79,"end":40.29},{"sentences":[{"text":"to call back tomorrow between 09:00 and 06:00.","start":39.894936,"end":42.554935,"sentiment":"neutral","sentiment_score":0.029637998435646296}],"sentiment":"neutral","sentiment_score":0.029637998435646296,"channel":0,"num_words":8,"start":39.894936,"end":42.554935},{"sentences":[{"text":"Okay.","start":42.91,"end":43.41,"sentiment":"neutral","sentiment_score":0.12432575225830078},{"text":"Alright.","start":43.55,"end":44.03,"sentiment":"neutral","sentiment_score":0.216989204287529},{"text":"Bye.","start":44.03,"end":44.53,"sentiment":"neutral","sentiment_score":0.3042462468147278}],"sentiment":"neutral","sentiment_score":0.2151870677868525,"channel":1,"num_words":3,"start":42.91,"end":44.53},{"sentences":[{"text":"Thank you.","start":44.294937,"end":45.034935,"sentiment":"positive","sentiment_score":0.49195241928100586}],"sentiment":"positive","sentiment_score":0.49195241928100586,"channel":0,"num_words":2,"start":44.294937,"end":45.034935}]},"summary":{"result":"success","short":"The customer, Leah, receives a call from an agent named Leah who is trying to get in touch with her after-hours tech support. Leah informs Leah that the technicians they were trying to contact her are not present and suggests calling back tomorrow between settling and began. Leah agrees to call back tomorrow between settling and began."},"intents":{"segments":[{"text":"You've come across to the after hours number to for tech support.","start_word":33,"end_word":44,"intents":[{"intent":"Request tech support","confidence_score":0.05918755}]},{"text":"to call back tomorrow. Yeah. Okay. Unless Sorry. you've got some Internet issues or anything like that. No. Not at the point. Okay. Yeah. No worries. You'll have Okay. to call back tomorrow between 09:00 and 06:00. Okay.","start_word":77,"end_word":114,"intents":[{"intent":"Schedule call back","confidence_score":0.58506644}]}]},"sentiments":{"segments":[{"text":"Hello, Ethel? Hello? Yes. Hello? Hello. Hi. This is Leah. I had I got a kind of, like, a news call from you, so that's why I just want to double Alright. check. You've come across to the after hours number to for tech support. I think the person you or the people that were trying to call you, they're not here anymore. They're they're available from nine till six, Monday to Friday. You might have Okay. to call back tomorrow. Yeah. Okay. Unless Sorry. you've got some Internet issues or anything like that. No. Not at the point. Okay. Yeah. No worries. You'll have Okay. to call back tomorrow between 09:00 and 06:00. Okay. Alright. Bye.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":-0.04473784565925598},{"text":"Thank you.","start_word":117,"end_word":118,"sentiment":"positive","sentiment_score":0.5733988285064697}],"average":{"sentiment":"neutral","sentiment_score":-0.034548780420324304}}}}