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It's Dom here from Airtel. Alright. Let me just open up this site. I'm just waiting for a security code to come through because it's all these new compliances now. Yep. And what is the address? Yep. Ah, yeah. That's Super Networks. Yeah. Yeah. Yeah. Yeah. Yeah. No problems. Alright. So what sort of business are you running? Are you gonna run? Oh, that's the second one we got this this week. No. No. We got one medical one here in Melbourne, and now we there's another one that you guys are in I think you're you're in Canberra. Yeah. Yeah. Because we do we do a lot of a lot of work also for India India side groups and many and yeah. So you you you guys have, like, first aid kits and stuff like that. Yeah? Okay. I've got a well, I've got a I've got a I've got what about for optometrists and stuff like that? Okay. Just GP. Okay. Okay. So it's 11 Launchester Street, Philip. Yeah? And the unit number you said was 5 C or G 5 C or G 05 C? Yeah. Because 5 C doesn't come up straight away, so it'll be probably yeah. So it'd be G 5 C. Let's see if it's G5C. No. G 0. No. No G0. G O5. See no. This I love I love the way they did this. So you're on the Ground 4 and the unit number is 5 C. Right? Okay. Unit 10 let me just have a look. Hang on. Let me just go through it. So you got Unit 1001102345. That's yep. Uh-huh. C, 00, 5. That sounds more like it. Yep. That's the one. So Unit C, 005, Manchester. Very good. Alright. So with that, apart from the Internet, will you need any, like, landline, the handsets, and stuff like that? Okay. Now I'm just asking because we do all that as well. Alright. So how many people will be using the Internet inside the the establishment? One gig down, one gig up. Oh, you're talking about the FiberBoost. The FiberBoost 1,000, that's the one you that's what you're talking about. Yeah. Yeah. It's it's not it's yeah. It's it's a boost. What the FiberBoost needs, it's a bandwidth. So we we're so the so okay. So we've gotta give you the the transit, the 500. Okay. No worries. Yeah. I'll get that sorted for you. Now with that one there, do you have your own router? Do you need a router? I would probably suggest a Wi Fi 7 for that. Okay. Cool. Yeah. All I do is just access it through the Wi Fi, put the password, and that's it. It's not really it's not that high-tech. But I understand what you're saying. It's best in that because what I do then is they provide all the security walls and stuff like that that you need. Yeah. Okay. So we'll gonna put this down as a business. So let me just add you one as a customer. So in India, not in Australia. Well, it's not that good anymore because everybody that comes from India, they think we're the same company. They'll ring us up, and they'll say, our roaming is not working. And I said, sorry. I can't help you. Alright. So we're gonna put the the company name or your name. Yeah. Because, I mean, if you're gonna claim it on tax, you better open the company name. Yep. Yep. I need the comp well, let let let's fill out your details first, then I will need the company name and the company ABN number. And well, the actual address will be the same as the company, right, I'm I'm assuming. Well, depends on your it depends on your tax who who does your tax, whether whether you wanna put their interest down or yeah. Yeah. Yeah. Alright. Well, give it to me when I need it. Hang on. Let me just finish start this off for you first. 200511. Just done straight. Okay. We've got our data centers in Melbourne, but then we've also got the soft switch up there in Sydney. We'll be opening up a new data center there probably early next year as well. So we'll have two two in Melbourne and two in Sydney. But then, you know, our engineering people, they they're all over Australia. We've we gotta fly people. So let's say we got a big company that want might wanna install a 100 handsets or whatever. They want specific IT protections and stuff like that, and we need to send out our engineering because there's two levels of IT specialist. A tech technical level at and also engineering level. Yeah. Well, there you go, man. What the hell am I gonna say to you? Well, how come you left Telstra? What what department of Telstra were you in? Oh, yeah. Yeah. Yeah. So you would you would have named Crazy John? Well, Crazy John was one of the biggest resellers. They he actually took Dells Club to port. Yeah. John Hillhead. I used to I used to go to school with I used to go to school with him. Yeah. That's right. Correct. Yeah. What's what's the postcode out there where you are? O three or o two? I think it's 02. 0 06. Okay. And the actual city? I know it's Canberra, A C T, but what's the name of the area? Is it Greenway or Oh, Phillips. Okay. Phillip. Yep. Phillip. Phillip. Phillip. Okay. So I know your full name. Yep. Yep. Yep. Yep. Okay. So that's Dotipada. Oh, Dotipadi. Okay. Got it. Sorry. Okay. And what's the best email address? Okay. G o t t I p a t o, yep, dot Yep. Yeah. Yeah. Yeah. I was gonna say I was gonna say that, but that's alright. Yep. Gmail dot com. Now with the invoicing, you wanted to go to that email address or to your business, or do you have a business email address? Okay. So if you need any domains and stuff like that, we can do that as well. Okay? Okay. So and your best contact number is the one I have on screen, 0425 479606. And your date of birth, please? 1984. And form of ID can be a driver's license, passport, or a Medicare card. Oh, I think you have a driver's license. That's the one that we mostly have on our files, and the reason why we do that so if anybody rings up, we need to verify yeah. Yeah. Yeah. Yeah. No. I just need the number. Yep. Five two six three 637. Alright. Now I'm just gonna add this on. Okay. So you're added. Now I need okay. So this is gonna be business. Contact person is still gonna be you. Copy, paste. So I need the company ABN number. ABN number. Yeah. No. No. ABN. Yeah. ACN is for other stuff. ABN is, yeah, more of a company like okay. I could I could look that up for you. Hang on. Okay. Cool. Alright. Yeah. What's what's the business name? Farm as in f a r m? Oh, sorry. Palm, p a l m dot Okay. All one word? Yep. Yep. P p t y l t d. Yeah? I say palm health care, that's all one word, is it? No. No. I'm just for company ID for the company name. That's all. Yeah. I said, Pub Separate Healthcare, number four, p t y l t d. Yeah. N o four. Yep. Yep. Five two six nine three eight three five 513. Alright. Let me just update a few things here. Pays. Is this ABN registered for GST? Okay. Cool. It'll be the same anyway, so that's alright. So that's all good. Let's save that. Yep. Alright. That's all done. I'll just run everything back, alright, through making sure yeah. Yeah. I was gonna I'll get I'll get that from you in a second. Okay. So we've got Sarat Gautipati. That's G A, double T, I P A T I. Alright? So we got gautipati @sharatatgmail.com. Main contact. Yeah. Yeah. Dot dotypadi.@gmail.com. Sorry. Phone number, 0425479606. The physical address is Unit C 00511 Launcheson Street, Philip 2606 in Strand Capital City. It's a business. Palm Healthcare number four. That's n n o. Just hang on one second. Yep. Number four. PTY LTD and the IP engine sorry. The IP. I'm bloody hell, mate. I've got I'm thinking IP at the moment. The ID is 52693835513. The ABN number is 526 9 3835513. Yep. Alright. Now I need the address, the company physical address. Yep. C 05. Yep. Say that again. 11? Oh, so it's the same as the business then? Okay. Cool. Alright. No worries. Okay. Got it. Got it. Got it. That's too easy, that one. Okay. Paste. Yep. I've got that one there. PB IT. Public administration. No. No. Don't need any of that. Alright. That's done. Now your IT guy is gonna come there and do everything for you guys. Right? Okay. And the the connection will be live in about five minutes, so it doesn't take that long. The one gig, you said. Yeah? It'll be family well, same thing as as a business. Yeah. It's the same thing as yeah. Correct. Yes. We haven't at this stage, we don't have business plans for Super Network because they don't have a business like, NBN. Alright? So NBN, you you can go in with MBN. You can go, like, in, say, areas that are industrial areas and stuff like that. Whereas at this stage, Super Networks doesn't have that. So we we can only provide residential plans as a business plan even though business plans, you'll find that they are more expensive than a residential plan. But next year, there will be there will be some changes based on the IP transit and all that. There's two different types of IP transit. One is a high class IP protection at a standard rate, and then you got the high class ID protection video, which is a different level. But then that that's gonna be more for business than residential. So we've got all that with NBN and all that other stuff. But at this stage, we don't have it with Super Networks. But we need it's something something that needs to, yeah, something that needs to happen soon because you once the right now, the up and down is 500 down and 50 up. Okay. So once the boost kicks in, that could take a week or so. It'll be 1,000 down, 1,000 up up to that. It'll be up to that sort of speed depending on the network because it's got nothing to do with us, the boost. No. No. No. No. We're no. We're we're we're an official IP transit provider. So we provide the IP transit over the super networks. So net networks, they have the network. We have the IP transit. So we're we're we're members of the APNIC group here in Australia and only few yeah. Yeah. So we we are an official Internet service provider. So via the the network that's provided by Super Network, they provide the boost bandwidth. We we don't we can't do that. We can only say so if you got a bandwidth of 50, we'll say to the network, Verona, you need to put at least a bandwidth of 55 so we can send through that a 50 Mbps where there's no lagging or any latency and stuff like that. Because if the bandwidth is too small, it's gonna hit the walls. It's not gonna go properly. You know what I mean? Yeah. Yeah. Correct. Yeah. Okay. Now with the IT guys, if they need to give us a call regarding any information, they're more than happy to do so. I will give you a after hours or 247 number where they go directly to our tech support instead of going through the channels. So I point the number down. 0403. Yep. 0403 763 744. Because in that in that area, they're they're all techs tech people. And if for, let's say, argument's sake, you need to talk to an engineer and stuff like that, and I'll put it directly to them. It's just as I said, it all depends on the level of IT that you're going to have in your establishment. Obviously, being medical and stuff like that, you probably need a very high level. And you know the you know with the fax machines, you can't you you need to have proper fax machines so you can send documents back and forward. I think that's also one of the compliances when you're a doctor or something like that. I'm not sure, but but you're a medic you you supply all the stuff. Right? No. No. I'm sorry. For for the doctors, the medical, you you supply all the medical stuff and all that. Yeah? Okay. So I'm not sure how that works on the compliance level, but I know that if you're if you run a clinic, you have to physically send fax machine from fax machine to fax machine. Okay. Cool. Yeah. Yeah. Yeah. Because a lot of people don't know that, and it's and then they get themselves in a bit of But I oh, beautiful. Okay. That's excellent, mate. Well, if there's anything else we can help you with, if you need handsets and stuff like that, we only use Yealink. We don't use anything else for that type of business. These are the highest level handsets you'll find in Australia. They're better than Cisco. Although about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea. Alright. Anyway, up to that, if you that you got my direct number as well. If you need any hands or anything like that while the IT people are there, let us know. Alright? It it's already active. Yep. Yeah. I look. I'll get the accounts team to call you on Monday to settle that up for you. Yeah. Yeah. That's already active. Yeah. Mhmm. Oh, no. No. Do do you have WhatsApp? Okay. Let me text you on WhatsApp because that way I'll ask for some photos. Yeah. I'm already here, so it's a weekend, so I'll ask for it. No problems. Yep. Yeah. Yeah. Definitely. 100%. Not a problem. Why not? Okay. Let me just see. Yep. There we go. I got you. Alright. So I'm just gonna send you a hello. It's it's me, Dom. Okay. So send me a a photo of what you got, and I'll hang up, and I'll communicate with you via no. They're don't touch those. They're all optic cables, they are. So that your that your IT guy, you should have a a box there. Hang on a sec. Let me let me just check yourself. Can I just put you on hold for a sec? Sorry. You should have a black box on the wall, A black calyx calyx box. It's got four lights and stuff like that. Hang on. I'll I'll send you a photo of it. Hang on a sec. No. It's telling me there's one there, so you gotta have one. Hang on a sec. Let me just give me two secs. Okay. Here's one. Copy. It's gotta be something like this. I'll just send you the photo. You see it? No. No. That's the network terminal device. That's not a yes. That's not a router. Well, it's telling me it's there, so it's gotta be somewhere. So where you've got all those can you see where all those cables you've taken the photo off? Can you take a step back and just send me the whole frame of that? Yeah, please. Because that, what you're holding in your hand is the optic cable, and that's gonna be plugged into the optical box. Was that was that already loose, or did you pull that out of the box somewhere? I lied to me. Alright? So why they've got no. That's alright. Okay. So this is your main yeah. Commune yeah. Commune use box. That's inside your shop? Well, what the hell do you need all that for? No. All this con you you so you're inside this Unit C 005 and you see that? Yeah. Because you got one, 2345612Up to 24. Okay. So where there's gonna be an NTD box. Otherwise, it's not gonna work for you. Yeah. Okay. Let me just check something. 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morning, Airtel. Yep. One of the best Internet service providers. Hang on one second. Let me just pull out the Super Network site.\n\nAnd what was your name? Sir, and how are you, mate? It's Dom here from Airtel. Alright. Let me just open up this site.\n\nI'm just waiting for a security code to come through because it's all these new compliances now. Yep. And what is the address? Yep. Ah, yeah.\n\nThat's Super Networks. Yeah. Yeah. Yeah. Yeah.\n\nYeah. No problems. Alright. So what sort of business are you running? Are you gonna run?\n\nOh, that's the second one we got this this week. No. No. We got one medical one here in Melbourne, and now we there's another one that you guys are in I think you're you're in Canberra. Yeah.\n\nYeah. Because we do we do a lot of a lot of work also for India India side groups and many and yeah. So you you you guys have, like, first aid kits and stuff like that. Yeah? Okay.\n\nI've got a well, I've got a I've got a I've got what about for optometrists and stuff like that? Okay. Just GP. Okay. Okay.\n\nSo it's 11 Launchester Street, Philip. Yeah? And the unit number you said was 5 C or G 5 C or G 05 C? Yeah. Because 5 C doesn't come up straight away, so it'll be probably yeah.\n\nSo it'd be G 5 C. Let's see if it's G5C. No. G 0. No.\n\nNo G0. G O5. See no. This I love I love the way they did this. So you're on the Ground 4 and the unit number is 5 C.\n\nRight? Okay. Unit 10 let me just have a look. Hang on. Let me just go through it.\n\nSo you got Unit 1001102345. That's yep. Uh-huh. C, 00, 5. That sounds more like it.\n\nYep. That's the one. So Unit C, 005, Manchester. Very good. Alright.\n\nSo with that, apart from the Internet, will you need any, like, landline, the handsets, and stuff like that? Okay. Now I'm just asking because we do all that as well. Alright. So how many people will be using the Internet inside the the establishment?\n\nOne gig down, one gig up. Oh, you're talking about the FiberBoost. The FiberBoost 1,000, that's the one you that's what you're talking about. Yeah. Yeah.\n\nIt's it's not it's yeah. It's it's a boost. What the FiberBoost needs, it's a bandwidth. So we we're so the so okay. So we've gotta give you the the transit, the 500.\n\nOkay. No worries. Yeah. I'll get that sorted for you. Now with that one there, do you have your own router?\n\nDo you need a router? I would probably suggest a Wi Fi 7 for that. Okay. Cool. Yeah.\n\nAll I do is just access it through the Wi Fi, put the password, and that's it. It's not really it's not that high-tech. But I understand what you're saying. It's best in that because what I do then is they provide all the security walls and stuff like that that you need. Yeah.\n\nOkay. So we'll gonna put this down as a business. So let me just add you one as a customer. So in India, not in Australia. Well, it's not that good anymore because everybody that comes from India, they think we're the same company.\n\nThey'll ring us up, and they'll say, our roaming is not working. And I said, sorry. I can't help you. Alright. So we're gonna put the the company name or your name.\n\nYeah. Because, I mean, if you're gonna claim it on tax, you better open the company name. Yep. Yep. I need the comp well, let let let's fill out your details first, then I will need the company name and the company ABN number.\n\nAnd well, the actual address will be the same as the company, right, I'm I'm assuming. Well, depends on your it depends on your tax who who does your tax, whether whether you wanna put their interest down or yeah. Yeah. Yeah. Alright.\n\nWell, give it to me when I need it. Hang on. Let me just finish start this off for you first. 200511. Just done straight.\n\nOkay. We've got our data centers in Melbourne, but then we've also got the soft switch up there in Sydney. We'll be opening up a new data center there probably early next year as well. So we'll have two two in Melbourne and two in Sydney. But then, you know, our engineering people, they they're all over Australia.\n\nWe've we gotta fly people. So let's say we got a big company that want might wanna install a 100 handsets or whatever. They want specific IT protections and stuff like that, and we need to send out our engineering because there's two levels of IT specialist. A tech technical level at and also engineering level. Yeah.\n\nWell, there you go, man. What the hell am I gonna say to you? Well, how come you left Telstra? What what department of Telstra were you in? Oh, yeah.\n\nYeah. Yeah. So you would you would have named Crazy John? Well, Crazy John was one of the biggest resellers. They he actually took Dells Club to port.\n\nYeah. John Hillhead. I used to I used to go to school with I used to go to school with him. Yeah. That's right.\n\nCorrect. Yeah. What's what's the postcode out there where you are? O three or o two? I think it's 02.\n\n0 06. Okay. And the actual city? I know it's Canberra, A C T, but what's the name of the area? Is it Greenway or Oh, Phillips.\n\nOkay. Phillip. Yep. Phillip. Phillip.\n\nPhillip. Okay. So I know your full name. Yep. Yep.\n\nYep. Yep. Okay. So that's Dotipada. Oh, Dotipadi.\n\nOkay. Got it. Sorry. Okay. And what's the best email address?\n\nOkay. G o t t I p a t o, yep, dot Yep. Yeah. Yeah. Yeah.\n\nI was gonna say I was gonna say that, but that's alright. Yep. Gmail dot com. Now with the invoicing, you wanted to go to that email address or to your business, or do you have a business email address? Okay.\n\nSo if you need any domains and stuff like that, we can do that as well. Okay? Okay. So and your best contact number is the one I have on screen, 0425 479606. And your date of birth, please?\n\n1984. And form of ID can be a driver's license, passport, or a Medicare card. Oh, I think you have a driver's license. That's the one that we mostly have on our files, and the reason why we do that so if anybody rings up, we need to verify yeah. Yeah.\n\nYeah. Yeah. No. I just need the number. Yep.\n\nFive two six three 637. Alright. Now I'm just gonna add this on. Okay. So you're added.\n\nNow I need okay. So this is gonna be business. Contact person is still gonna be you. Copy, paste. So I need the company ABN number.\n\nABN number. Yeah. No. No. ABN.\n\nYeah. ACN is for other stuff. ABN is, yeah, more of a company like okay. I could I could look that up for you. Hang on.\n\nOkay. Cool. Alright. Yeah. What's what's the business name?\n\nFarm as in f a r m? Oh, sorry. Palm, p a l m dot Okay. All one word? Yep.\n\nYep. P p t y l t d. Yeah? I say palm health care, that's all one word, is it? No.\n\nNo. I'm just for company ID for the company name. That's all. Yeah. I said, Pub Separate Healthcare, number four, p t y l t d.\n\nYeah. N o four. Yep. Yep. Five two six nine three eight three five 513.\n\nAlright. Let me just update a few things here. Pays. Is this ABN registered for GST? Okay.\n\nCool. It'll be the same anyway, so that's alright. So that's all good. Let's save that. Yep.\n\nAlright. That's all done. I'll just run everything back, alright, through making sure yeah. Yeah. I was gonna I'll get I'll get that from you in a second.\n\nOkay. So we've got Sarat Gautipati. That's G A, double T, I P A T I. Alright? So we got gautipati @sharatatgmail.com.\n\nMain contact. Yeah. Yeah. Dot dotypadi.@gmail.com. Sorry.\n\nPhone number, 0425479606. The physical address is Unit C 00511 Launcheson Street, Philip 2606 in Strand Capital City. It's a business. Palm Healthcare number four. That's n n o.\n\nJust hang on one second. Yep. Number four. PTY LTD and the IP engine sorry. The IP.\n\nI'm bloody hell, mate. I've got I'm thinking IP at the moment. The ID is 52693835513. The ABN number is 526 9 3835513. Yep.\n\nAlright. Now I need the address, the company physical address. Yep. C 05. Yep.\n\nSay that again. 11? Oh, so it's the same as the business then? Okay. Cool.\n\nAlright. No worries. Okay. Got it. Got it.\n\nGot it. That's too easy, that one. Okay. Paste. Yep.\n\nI've got that one there. PB IT. Public administration. No. No.\n\nDon't need any of that. Alright. That's done. Now your IT guy is gonna come there and do everything for you guys. Right?\n\nOkay. And the the connection will be live in about five minutes, so it doesn't take that long. The one gig, you said. Yeah? It'll be family well, same thing as as a business.\n\nYeah. It's the same thing as yeah. Correct. Yes. We haven't at this stage, we don't have business plans for Super Network because they don't have a business like, NBN.\n\nAlright? So NBN, you you can go in with MBN. You can go, like, in, say, areas that are industrial areas and stuff like that. Whereas at this stage, Super Networks doesn't have that. So we we can only provide residential plans as a business plan even though business plans, you'll find that they are more expensive than a residential plan.\n\nBut next year, there will be there will be some changes based on the IP transit and all that. There's two different types of IP transit. One is a high class IP protection at a standard rate, and then you got the high class ID protection video, which is a different level. But then that that's gonna be more for business than residential. So we've got all that with NBN and all that other stuff.\n\nBut at this stage, we don't have it with Super Networks. But we need it's something something that needs to, yeah, something that needs to happen soon because you once the right now, the up and down is 500 down and 50 up. Okay. So once the boost kicks in, that could take a week or so. It'll be 1,000 down, 1,000 up up to that.\n\nIt'll be up to that sort of speed depending on the network because it's got nothing to do with us, the boost. No. No. No. No.\n\nWe're no. We're we're we're an official IP transit provider. So we provide the IP transit over the super networks. So net networks, they have the network. We have the IP transit.\n\nSo we're we're we're members of the APNIC group here in Australia and only few yeah. Yeah. So we we are an official Internet service provider. So via the the network that's provided by Super Network, they provide the boost bandwidth. We we don't we can't do that.\n\nWe can only say so if you got a bandwidth of 50, we'll say to the network, Verona, you need to put at least a bandwidth of 55 so we can send through that a 50 Mbps where there's no lagging or any latency and stuff like that. Because if the bandwidth is too small, it's gonna hit the walls. It's not gonna go properly. You know what I mean? Yeah.\n\nYeah. Correct. Yeah. Okay. Now with the IT guys, if they need to give us a call regarding any information, they're more than happy to do so.\n\nI will give you a after hours or 247 number where they go directly to our tech support instead of going through the channels. So I point the number down. 0403. Yep. 0403 763 744.\n\nBecause in that in that area, they're they're all techs tech people. And if for, let's say, argument's sake, you need to talk to an engineer and stuff like that, and I'll put it directly to them. It's just as I said, it all depends on the level of IT that you're going to have in your establishment. Obviously, being medical and stuff like that, you probably need a very high level. And you know the you know with the fax machines, you can't you you need to have proper fax machines so you can send documents back and forward.\n\nI think that's also one of the compliances when you're a doctor or something like that. I'm not sure, but but you're a medic you you supply all the stuff. Right? No. No.\n\nI'm sorry. For for the doctors, the medical, you you supply all the medical stuff and all that. Yeah? Okay. So I'm not sure how that works on the compliance level, but I know that if you're if you run a clinic, you have to physically send fax machine from fax machine to fax machine.\n\nOkay. Cool. Yeah. Yeah. Yeah.\n\nBecause a lot of people don't know that, and it's and then they get themselves in a bit of But I oh, beautiful. Okay. That's excellent, mate. Well, if there's anything else we can help you with, if you need handsets and stuff like that, we only use Yealink. We don't use anything else for that type of business.\n\nThese are the highest level handsets you'll find in Australia. They're better than Cisco. Although about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea. Alright. Anyway, up to that, if you that you got my direct number as well.\n\nIf you need any hands or anything like that while the IT people are there, let us know. Alright? It it's already active. Yep. Yeah.\n\nI look. I'll get the accounts team to call you on Monday to settle that up for you. Yeah. Yeah. That's already active.\n\nYeah. Mhmm. Oh, no. No. Do do you have WhatsApp?\n\nOkay. Let me text you on WhatsApp because that way I'll ask for some photos. Yeah. I'm already here, so it's a weekend, so I'll ask for it. No problems.\n\nYep. Yeah. Yeah. Definitely. 100%.\n\nNot a problem. Why not? Okay. Let me just see. Yep.\n\nThere we go. I got you. Alright. So I'm just gonna send you a hello. It's it's me, Dom.\n\nOkay. So send me a a photo of what you got, and I'll hang up, and I'll communicate with you via no. They're don't touch those. They're all optic cables, they are. So that your that your IT guy, you should have a a box there.\n\nHang on a sec. Let me let me just check yourself. Can I just put you on hold for a sec? Sorry. You should have a black box on the wall, A black calyx calyx box.\n\nIt's got four lights and stuff like that. Hang on. I'll I'll send you a photo of it. Hang on a sec. No.\n\nIt's telling me there's one there, so you gotta have one. Hang on a sec. Let me just give me two secs. Okay. Here's one.\n\nCopy. It's gotta be something like this. I'll just send you the photo. You see it? No.\n\nNo. That's the network terminal device. That's not a yes. That's not a router. Well, it's telling me it's there, so it's gotta be somewhere.\n\nSo where you've got all those can you see where all those cables you've taken the photo off? Can you take a step back and just send me the whole frame of that? Yeah, please. Because that, what you're holding in your hand is the optic cable, and that's gonna be plugged into the optical box. Was that was that already loose, or did you pull that out of the box somewhere?\n\nI lied to me. Alright? So why they've got no. That's alright. Okay.\n\nSo this is your main yeah. Commune yeah. Commune use box. That's inside your shop? Well, what the hell do you need all that for?\n\nNo. All this con you you so you're inside this Unit C 005 and you see that? Yeah. Because you got one, 2345612Up to 24. Okay.\n\nSo where there's gonna be an NTD box. Otherwise, it's not gonna work for you. Yeah. Okay. Let me just check something.\n\nHang on a sec.","paragraphs":[{"sentences":[{"text":"Good morning, Airtel.","start":0.0,"end":0.98,"sentiment":"positive","sentiment_score":0.4222371478875478},{"text":"Yep.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11366820335388184},{"text":"One of the best Internet service providers.","start":13.544999,"end":16.044998,"sentiment":"neutral","sentiment_score":0.18840921350887843},{"text":"Hang on one second.","start":19.945,"end":20.904999,"sentiment":"neutral","sentiment_score":0.06270824186503887},{"text":"Let me just pull out the Super Network site.","start":20.904999,"end":24.044998,"sentiment":"neutral","sentiment_score":0.08603147996796502}],"sentiment":"neutral","sentiment_score":0.15518168453127146,"num_words":24,"start":0.0,"end":24.044998},{"sentences":[{"text":"And what was your name?","start":25.064999,"end":26.445,"sentiment":"neutral","sentiment_score":0.04494653269648552},{"text":"Sir, and how are you, mate?","start":27.83,"end":28.789999,"sentiment":"neutral","sentiment_score":0.11241180698076884},{"text":"It's Dom here from Airtel.","start":28.789999,"end":30.09,"sentiment":"neutral","sentiment_score":0.23111128509044648},{"text":"Alright.","start":32.07,"end":32.39,"sentiment":"neutral","sentiment_score":0.23416876792907715},{"text":"Let me just open up this site.","start":32.39,"end":33.75,"sentiment":"neutral","sentiment_score":0.1236219619001661}],"sentiment":"neutral","sentiment_score":0.1314284346687297,"num_words":24,"start":25.064999,"end":33.75},{"sentences":[{"text":"I'm just waiting for a security code to come through because it's all these new compliances now.","start":33.75,"end":38.41,"sentiment":"neutral","sentiment_score":0.10053373237743098},{"text":"Yep.","start":39.51,"end":39.91,"sentiment":"neutral","sentiment_score":0.018859097734093663},{"text":"And what is the address?","start":39.91,"end":43.375,"sentiment":"neutral","sentiment_score":0.0037696430459618568},{"text":"Yep.","start":46.555,"end":47.055,"sentiment":"neutral","sentiment_score":0.013638502918183804},{"text":"Ah, yeah.","start":50.875,"end":51.195,"sentiment":"neutral","sentiment_score":0.04513107240200043}],"sentiment":"neutral","sentiment_score":0.07118005427316977,"num_words":26,"start":33.75,"end":51.195},{"sentences":[{"text":"That's Super Networks.","start":51.195,"end":52.155,"sentiment":"neutral","sentiment_score":0.07463539143403371},{"text":"Yeah.","start":52.155,"end":52.655,"sentiment":"neutral","sentiment_score":0.0302412249147892},{"text":"Yeah.","start":53.675,"end":54.175,"sentiment":"neutral","sentiment_score":-0.013165627606213093},{"text":"Yeah.","start":55.78,"end":55.94,"sentiment":"neutral","sentiment_score":-0.015390170738101006},{"text":"Yeah.","start":55.94,"end":56.1,"sentiment":"neutral","sentiment_score":0.010112015530467032}],"sentiment":"neutral","sentiment_score":0.033671945200434754,"num_words":7,"start":51.195,"end":56.1},{"sentences":[{"text":"Yeah.","start":56.1,"end":56.5,"sentiment":"neutral","sentiment_score":0.015836359933018684},{"text":"No problems.","start":56.5,"end":57.4,"sentiment":"neutral","sentiment_score":0.07733789831399918},{"text":"Alright.","start":57.46,"end":57.96,"sentiment":"neutral","sentiment_score":0.061787962913513184},{"text":"So what sort of business are you running?","start":58.98,"end":60.58,"sentiment":"neutral","sentiment_score":0.003934520995244384},{"text":"Are you gonna run?","start":60.58,"end":61.64,"sentiment":"neutral","sentiment_score":-0.016011972445994616}],"sentiment":"neutral","sentiment_score":0.012483024853281677,"num_words":16,"start":56.1,"end":61.64},{"sentences":[{"text":"Oh, that's the second one we got this this week.","start":65.46,"end":68.115,"sentiment":"neutral","sentiment_score":0.010768782231025398},{"text":"No.","start":69.954994,"end":70.115,"sentiment":"neutral","sentiment_score":-0.09223656356334686},{"text":"No.","start":70.115,"end":70.354996,"sentiment":"neutral","sentiment_score":-0.0930897295475006},{"text":"We got one medical one here in Melbourne, and now we there's another one that you guys are in I think you're you're in Canberra.","start":70.354996,"end":81.155,"sentiment":"neutral","sentiment_score":-0.008275244813412429},{"text":"Yeah.","start":81.155,"end":81.395,"sentiment":"neutral","sentiment_score":0.01472468487918377}],"sentiment":"neutral","sentiment_score":-0.007099865954124222,"num_words":38,"start":65.46,"end":81.395},{"sentences":[{"text":"Yeah.","start":81.395,"end":81.895,"sentiment":"neutral","sentiment_score":0.01625492051243782},{"text":"Because we do we do a lot of a lot of work also for India India side groups and many and yeah.","start":83.21,"end":92.189995,"sentiment":"neutral","sentiment_score":0.029996573671021244},{"text":"So you you you guys have, like, first aid kits and stuff like that.","start":93.45,"end":99.835,"sentiment":"neutral","sentiment_score":0.04306317200618131},{"text":"Yeah?","start":99.835,"end":100.335,"sentiment":"neutral","sentiment_score":0.03971368819475174},{"text":"Okay.","start":106.555,"end":107.055,"sentiment":"neutral","sentiment_score":0.023852132260799408}],"sentiment":"neutral","sentiment_score":0.03442640435428192,"num_words":39,"start":81.395,"end":107.055},{"sentences":[{"text":"I've got a well, I've got a I've got a I've got what about for optometrists and stuff like that?","start":109.035,"end":116.97,"sentiment":"neutral","sentiment_score":0.02308298638090491},{"text":"Okay.","start":120.87,"end":121.11,"sentiment":"neutral","sentiment_score":-0.00989549607038498},{"text":"Just GP.","start":121.11,"end":121.93,"sentiment":"neutral","sentiment_score":-0.0029545638826675713},{"text":"Okay.","start":122.71,"end":123.21,"sentiment":"neutral","sentiment_score":0.02393159456551075},{"text":"Okay.","start":124.87,"end":125.270004,"sentiment":"neutral","sentiment_score":0.02215206623077393}],"sentiment":"neutral","sentiment_score":0.019677550583146512,"num_words":25,"start":109.035,"end":125.270004},{"sentences":[{"text":"So it's 11 Launchester Street, Philip.","start":125.270004,"end":127.99,"sentiment":"neutral","sentiment_score":0.024549602375676233},{"text":"Yeah?","start":127.99,"end":128.48999,"sentiment":"neutral","sentiment_score":0.02668992057442665},{"text":"And the unit number you said was 5 C or G 5 C or G 05 C?","start":130.125,"end":134.94499,"sentiment":"neutral","sentiment_score":0.008822673493448426},{"text":"Yeah.","start":138.685,"end":138.92499,"sentiment":"neutral","sentiment_score":0.01001843623816967},{"text":"Because 5 C doesn't come up straight away, so it'll be probably yeah.","start":138.92499,"end":143.34499,"sentiment":"neutral","sentiment_score":-0.002916427329182625}],"sentiment":"neutral","sentiment_score":0.007791522767786917,"num_words":38,"start":125.270004,"end":143.34499},{"sentences":[{"text":"So it'd be G 5 C.","start":145.18,"end":148.38,"sentiment":"neutral","sentiment_score":0.0200605527497828},{"text":"Let's see if it's G5C.","start":148.38,"end":150.16,"sentiment":"neutral","sentiment_score":0.003986418806016445},{"text":"No.","start":150.54,"end":151.04,"sentiment":"neutral","sentiment_score":-0.048605721443891525},{"text":"G 0.","start":152.94,"end":154.0,"sentiment":"neutral","sentiment_score":-0.030398906208574772},{"text":"No.","start":156.3,"end":156.62,"sentiment":"neutral","sentiment_score":-0.05495703220367432}],"sentiment":"neutral","sentiment_score":-0.0016043437023957573,"num_words":15,"start":145.18,"end":156.62},{"sentences":[{"text":"No G0.","start":156.62,"end":157.68,"sentiment":"neutral","sentiment_score":-0.054859459400177},{"text":"G O5.","start":163.035,"end":164.97499,"sentiment":"neutral","sentiment_score":-0.008926943875849247},{"text":"See no.","start":167.11499,"end":168.015,"sentiment":"neutral","sentiment_score":-0.04312792420387268},{"text":"This I love I love the way they did this.","start":169.355,"end":171.45,"sentiment":"positive","sentiment_score":0.5607390701770782},{"text":"So you're on the Ground 4 and the unit number is 5 C.","start":171.45,"end":174.97,"sentiment":"neutral","sentiment_score":0.08360807568981098}],"sentiment":"neutral","sentiment_score":0.22346438037167335,"num_words":29,"start":156.62,"end":174.97},{"sentences":[{"text":"Right?","start":174.97,"end":175.47,"sentiment":"neutral","sentiment_score":0.059522323310375214},{"text":"Okay.","start":181.93,"end":182.33,"sentiment":"neutral","sentiment_score":0.04599275067448616},{"text":"Unit 10 let me just have a look.","start":182.33,"end":184.41,"sentiment":"neutral","sentiment_score":0.04017668263986707},{"text":"Hang on.","start":184.41,"end":184.89,"sentiment":"neutral","sentiment_score":0.02568674273788929},{"text":"Let me just go through it.","start":184.89,"end":187.965,"sentiment":"neutral","sentiment_score":0.03557158758242925}],"sentiment":"neutral","sentiment_score":0.03842953033745289,"num_words":18,"start":174.97,"end":187.965},{"sentences":[{"text":"So you got Unit 1001102345.","start":187.965,"end":192.685,"sentiment":"neutral","sentiment_score":0.02480490244925022},{"text":"That's yep.","start":192.685,"end":200.06499,"sentiment":"neutral","sentiment_score":0.021237281151115894},{"text":"Uh-huh.","start":209.86,"end":210.36,"sentiment":"neutral","sentiment_score":0.007013977970927954},{"text":"C, 00, 5.","start":210.98,"end":212.18001,"sentiment":"neutral","sentiment_score":0.01302816936125358},{"text":"That sounds more like it.","start":212.18001,"end":213.8,"sentiment":"neutral","sentiment_score":0.018774520605802536}],"sentiment":"neutral","sentiment_score":0.019154385227011517,"num_words":16,"start":187.965,"end":213.8},{"sentences":[{"text":"Yep.","start":215.475,"end":215.715,"sentiment":"neutral","sentiment_score":0.047736428678035736},{"text":"That's the one.","start":215.715,"end":216.675,"sentiment":"neutral","sentiment_score":0.059952616691589355},{"text":"So Unit C, 005, Manchester.","start":216.675,"end":219.735,"sentiment":"neutral","sentiment_score":0.05501892119646072},{"text":"Very good.","start":219.875,"end":220.615,"sentiment":"positive","sentiment_score":0.5062732994556427},{"text":"Alright.","start":221.075,"end":221.475,"sentiment":"neutral","sentiment_score":0.13750290870666504}],"sentiment":"neutral","sentiment_score":0.13772819936275482,"num_words":12,"start":215.475,"end":221.475},{"sentences":[{"text":"So with that, apart from the Internet, will you need any, like, landline, the handsets, and stuff like that?","start":221.475,"end":229.655,"sentiment":"neutral","sentiment_score":0.025206088529605614},{"text":"Okay.","start":233.33,"end":233.73,"sentiment":"neutral","sentiment_score":0.01564735919237137},{"text":"Now I'm just asking because we do all that as well.","start":233.73,"end":237.33,"sentiment":"neutral","sentiment_score":0.06617851584980433},{"text":"Alright.","start":237.33,"end":237.83,"sentiment":"neutral","sentiment_score":0.016621839255094528},{"text":"So how many people will be using the Internet inside the the establishment?","start":238.29,"end":243.26999,"sentiment":"neutral","sentiment_score":0.05015534277145679}],"sentiment":"neutral","sentiment_score":0.04202595579748352,"num_words":45,"start":221.475,"end":243.26999},{"sentences":[{"text":"One gig down, one gig up.","start":248.655,"end":250.515,"sentiment":"neutral","sentiment_score":0.05686723627150059},{"text":"Oh, you're talking about the FiberBoost.","start":252.735,"end":254.35501,"sentiment":"neutral","sentiment_score":0.07954341173171997},{"text":"The FiberBoost 1,000, that's the one you that's what you're talking about.","start":254.735,"end":258.72,"sentiment":"neutral","sentiment_score":0.09523936314508319},{"text":"Yeah.","start":259.84,"end":260.08,"sentiment":"neutral","sentiment_score":0.03372696414589882},{"text":"Yeah.","start":260.08,"end":260.4,"sentiment":"neutral","sentiment_score":0.06491021811962128}],"sentiment":"neutral","sentiment_score":0.07922974723176314,"num_words":26,"start":248.655,"end":260.4},{"sentences":[{"text":"It's it's not it's yeah.","start":260.4,"end":262.08,"sentiment":"neutral","sentiment_score":0.031614990904927254},{"text":"It's it's a boost.","start":262.08,"end":263.38,"sentiment":"neutral","sentiment_score":0.05849154107272625},{"text":"What the FiberBoost needs, it's a bandwidth.","start":263.84,"end":266.1,"sentiment":"neutral","sentiment_score":0.08154522201844625},{"text":"So we we're so the so okay.","start":266.96,"end":268.64,"sentiment":"neutral","sentiment_score":0.13008601112025125},{"text":"So we've gotta give you the the transit, the 500.","start":268.64,"end":272.26,"sentiment":"neutral","sentiment_score":0.1005322776734829}],"sentiment":"neutral","sentiment_score":0.08723583416731069,"num_words":33,"start":260.4,"end":272.26},{"sentences":[{"text":"Okay.","start":272.545,"end":272.785,"sentiment":"neutral","sentiment_score":0.12887072563171387},{"text":"No worries.","start":272.785,"end":273.345,"sentiment":"neutral","sentiment_score":0.19249338656663895},{"text":"Yeah.","start":273.345,"end":273.58502,"sentiment":"neutral","sentiment_score":0.2525264024734497},{"text":"I'll get that sorted for you.","start":273.58502,"end":275.125,"sentiment":"neutral","sentiment_score":0.31672483682632446},{"text":"Now with that one there, do you have your own router?","start":277.02502,"end":279.665,"sentiment":"neutral","sentiment_score":0.02307867512784221}],"sentiment":"neutral","sentiment_score":0.13907611183822155,"num_words":21,"start":272.545,"end":279.665},{"sentences":[{"text":"Do you need a router?","start":279.665,"end":280.885,"sentiment":"neutral","sentiment_score":0.0021249689161777496},{"text":"I would probably suggest a Wi Fi 7 for that.","start":281.105,"end":284.245,"sentiment":"neutral","sentiment_score":0.05231174044311047},{"text":"Okay.","start":291.1,"end":291.5,"sentiment":"neutral","sentiment_score":0.1097150593996048},{"text":"Cool.","start":291.5,"end":292.0,"sentiment":"neutral","sentiment_score":0.23298758268356323},{"text":"Yeah.","start":303.445,"end":303.765,"sentiment":"neutral","sentiment_score":0.08165823668241501}],"sentiment":"neutral","sentiment_score":0.05322795154319869,"num_words":18,"start":279.665,"end":303.765},{"sentences":[{"text":"All I do is just access it through the Wi Fi, put the password, and that's it.","start":303.765,"end":308.665,"sentiment":"neutral","sentiment_score":0.08758163890417885},{"text":"It's not really it's not that high-tech.","start":309.125,"end":311.14502,"sentiment":"neutral","sentiment_score":-0.1427791974108134},{"text":"But I understand what you're saying.","start":312.46,"end":314.22,"sentiment":"neutral","sentiment_score":0.0025078843658169108},{"text":"It's best in that because what I do then is they provide all the security walls and stuff like that that you need.","start":314.22,"end":322.37997,"sentiment":"neutral","sentiment_score":0.17623831372222173},{"text":"Yeah.","start":322.37997,"end":322.87997,"sentiment":"neutral","sentiment_score":0.13821056485176086}],"sentiment":"neutral","sentiment_score":0.08696615863246498,"num_words":54,"start":303.765,"end":322.87997},{"sentences":[{"text":"Okay.","start":325.915,"end":326.23502,"sentiment":"neutral","sentiment_score":0.18182381987571716},{"text":"So we'll gonna put this down as a business.","start":326.23502,"end":328.555,"sentiment":"neutral","sentiment_score":0.2462530384461085},{"text":"So let me just add you one as a customer.","start":328.555,"end":330.815,"sentiment":"neutral","sentiment_score":0.23195985108613967},{"text":"So in India, not in Australia.","start":335.355,"end":337.615,"sentiment":"neutral","sentiment_score":0.004560115902374188},{"text":"Well, it's not that good anymore because everybody that comes from India, they think we're the same company.","start":351.35,"end":355.79498,"sentiment":"negative","sentiment_score":-0.3852427394853698}],"sentiment":"neutral","sentiment_score":-0.04975702133114365,"num_words":44,"start":325.915,"end":355.79498},{"sentences":[{"text":"They'll ring us up, and they'll say, our roaming is not working.","start":355.79498,"end":359.315,"sentiment":"negative","sentiment_score":-0.3463142588734627},{"text":"And I said, sorry.","start":359.315,"end":360.53497,"sentiment":"neutral","sentiment_score":-0.2559889554977417},{"text":"I can't help you.","start":361.155,"end":362.455,"sentiment":"negative","sentiment_score":-0.3753482699394226},{"text":"Alright.","start":363.875,"end":364.115,"sentiment":"neutral","sentiment_score":0.06102471798658371},{"text":"So we're gonna put the the company name or your name.","start":364.115,"end":367.175,"sentiment":"neutral","sentiment_score":0.05883970111608505}],"sentiment":"neutral","sentiment_score":-0.18665183056145906,"num_words":32,"start":355.79498,"end":367.175},{"sentences":[{"text":"Yeah.","start":369.12003,"end":369.36002,"sentiment":"neutral","sentiment_score":0.046507157385349274},{"text":"Because, I mean, if you're gonna claim it on tax, you better open the company name.","start":369.36002,"end":372.98,"sentiment":"neutral","sentiment_score":0.019169786130078137},{"text":"Yep.","start":377.6,"end":378.1,"sentiment":"neutral","sentiment_score":0.05387910455465317},{"text":"Yep.","start":381.52002,"end":382.02002,"sentiment":"neutral","sentiment_score":0.03888072073459625},{"text":"I need the comp well, let let let's fill out your details first, then I will need the company name and the company ABN number.","start":383.455,"end":392.51498,"sentiment":"neutral","sentiment_score":0.036559236869215965}],"sentiment":"neutral","sentiment_score":0.030908283692869274,"num_words":44,"start":369.12003,"end":392.51498},{"sentences":[{"text":"And well, the actual address will be the same as the company, right, I'm I'm assuming.","start":393.535,"end":397.715,"sentiment":"neutral","sentiment_score":0.029141366365365684},{"text":"Well, depends on your it depends on your tax who who does your tax, whether whether you wanna put their interest down or yeah.","start":403.6,"end":415.115,"sentiment":"neutral","sentiment_score":0.00963482183093826},{"text":"Yeah.","start":424.055,"end":424.215,"sentiment":"neutral","sentiment_score":0.05955098569393158},{"text":"Yeah.","start":424.215,"end":424.455,"sentiment":"neutral","sentiment_score":0.07303467392921448},{"text":"Alright.","start":424.455,"end":424.775,"sentiment":"neutral","sentiment_score":0.10833100974559784}],"sentiment":"neutral","sentiment_score":0.021823587329235186,"num_words":43,"start":393.535,"end":424.775},{"sentences":[{"text":"Well, give it to me when I need it.","start":424.775,"end":426.055,"sentiment":"neutral","sentiment_score":0.12519241124391556},{"text":"Hang on.","start":426.055,"end":426.455,"sentiment":"neutral","sentiment_score":0.09881876409053802},{"text":"Let me just finish start this off for you first.","start":426.455,"end":429.03,"sentiment":"neutral","sentiment_score":0.10733159482479096},{"text":"200511.","start":431.49,"end":436.39,"sentiment":"neutral","sentiment_score":0.05510561168193817},{"text":"Just done straight.","start":440.41498,"end":443.155,"sentiment":"neutral","sentiment_score":0.08893006543318431}],"sentiment":"neutral","sentiment_score":0.10878323942422867,"num_words":25,"start":424.775,"end":443.155},{"sentences":[{"text":"Okay.","start":444.81497,"end":445.31497,"sentiment":"neutral","sentiment_score":0.05716453492641449},{"text":"We've got our data centers in Melbourne, but then we've also got the soft switch up there in Sydney.","start":447.215,"end":451.79498,"sentiment":"neutral","sentiment_score":0.06872495655950747},{"text":"We'll be opening up a new data center there probably early next year as well.","start":452.77,"end":456.71,"sentiment":"neutral","sentiment_score":0.20271854400634765},{"text":"So we'll have two two in Melbourne and two in Sydney.","start":456.84998,"end":459.66998,"sentiment":"neutral","sentiment_score":0.19887297532775186},{"text":"But then, you know, our engineering people, they they're all over Australia.","start":459.88998,"end":463.59,"sentiment":"neutral","sentiment_score":0.041383443089822926}],"sentiment":"neutral","sentiment_score":0.12220553302302442,"num_words":58,"start":444.81497,"end":463.59},{"sentences":[{"text":"We've we gotta fly people.","start":463.72998,"end":465.015,"sentiment":"neutral","sentiment_score":0.0414158571511507},{"text":"So let's say we got a big company that want might wanna install a 100 handsets or whatever.","start":465.095,"end":469.17502,"sentiment":"neutral","sentiment_score":0.044858194784157805},{"text":"They want specific IT protections and stuff like that, and we need to send out our engineering because there's two levels of IT specialist.","start":469.17502,"end":478.15503,"sentiment":"neutral","sentiment_score":-0.0018916629633167759},{"text":"A tech technical level at and also engineering level.","start":479.17,"end":482.79,"sentiment":"neutral","sentiment_score":0.11364602049191792},{"text":"Yeah.","start":485.49002,"end":485.73,"sentiment":"neutral","sentiment_score":0.011707236990332603}],"sentiment":"neutral","sentiment_score":0.03515172459944887,"num_words":57,"start":463.72998,"end":485.73},{"sentences":[{"text":"Well, there you go, man.","start":485.73,"end":486.61002,"sentiment":"neutral","sentiment_score":-0.030980721488595007},{"text":"What the hell am I gonna say to you?","start":486.61002,"end":488.55002,"sentiment":"neutral","sentiment_score":-0.10794424017270406},{"text":"Well, how come you left Telstra?","start":488.69,"end":490.13,"sentiment":"neutral","sentiment_score":-0.07173659342030685},{"text":"What what department of Telstra were you in?","start":490.13,"end":492.23,"sentiment":"neutral","sentiment_score":-0.04770049639046192},{"text":"Oh, yeah.","start":495.335,"end":495.655,"sentiment":"neutral","sentiment_score":-0.009849322494119406}],"sentiment":"neutral","sentiment_score":-0.0652707981877029,"num_words":30,"start":485.73,"end":495.655},{"sentences":[{"text":"Yeah.","start":495.655,"end":496.155,"sentiment":"neutral","sentiment_score":-0.005498534068465233},{"text":"Yeah.","start":498.29498,"end":498.79498,"sentiment":"neutral","sentiment_score":-0.005900470539927483},{"text":"So you would you would have named Crazy John?","start":501.175,"end":503.835,"sentiment":"neutral","sentiment_score":-0.0057633670253886115},{"text":"Well, Crazy John was one of the biggest resellers.","start":507.97,"end":513.02997,"sentiment":"neutral","sentiment_score":-0.03050674394600921},{"text":"They he actually took Dells Club to 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right.","start":527.05505,"end":527.53503,"sentiment":"neutral","sentiment_score":0.06798945367336273}],"sentiment":"neutral","sentiment_score":0.011491796428648135,"num_words":24,"start":516.69,"end":527.53503},{"sentences":[{"text":"Correct.","start":527.53503,"end":527.935,"sentiment":"neutral","sentiment_score":0.07368394732475281},{"text":"Yeah.","start":527.935,"end":528.435,"sentiment":"neutral","sentiment_score":0.034860361367464066},{"text":"What's what's the postcode out there where you are?","start":528.815,"end":531.23505,"sentiment":"neutral","sentiment_score":0.006414342775113053},{"text":"O three or o two?","start":535.455,"end":537.135,"sentiment":"neutral","sentiment_score":0.000015115272253751754},{"text":"I think it's 02.","start":537.135,"end":538.41,"sentiment":"neutral","sentiment_score":-0.0015535218990407884}],"sentiment":"neutral","sentiment_score":0.008006744121666997,"num_words":20,"start":527.53503,"end":538.41},{"sentences":[{"text":"0 06.","start":538.41,"end":540.81,"sentiment":"neutral","sentiment_score":0.0016501874197274446},{"text":"Okay.","start":540.81,"end":541.31,"sentiment":"neutral","sentiment_score":0.013596652075648308},{"text":"And the actual city?","start":541.93,"end":543.38995,"sentiment":"neutral","sentiment_score":-0.0031921714544296265},{"text":"I know it's Canberra, A C T, but what's the name of the area?","start":543.69,"end":548.88995,"sentiment":"neutral","sentiment_score":-0.002916739322245121},{"text":"Is it Greenway or Oh, Phillips.","start":548.88995,"end":552.02496,"sentiment":"neutral","sentiment_score":0.004490608737493555}],"sentiment":"neutral","sentiment_score":-0.0003615687773735435,"num_words":27,"start":538.41,"end":552.02496},{"sentences":[{"text":"Okay.","start":552.02496,"end":552.265,"sentiment":"neutral","sentiment_score":0.022883210331201553},{"text":"Phillip.","start":552.265,"end":552.745,"sentiment":"neutral","sentiment_score":0.02204640954732895},{"text":"Yep.","start":552.745,"end":553.245,"sentiment":"neutral","sentiment_score":0.029988527297973633},{"text":"Phillip.","start":555.14496,"end":555.545,"sentiment":"neutral","sentiment_score":0.027218341827392575},{"text":"Phillip.","start":555.545,"end":556.045,"sentiment":"neutral","sentiment_score":0.024817120283842087}],"sentiment":"neutral","sentiment_score":0.02539072185754776,"num_words":5,"start":552.02496,"end":556.045},{"sentences":[{"text":"Phillip.","start":556.825,"end":556.90497,"sentiment":"neutral","sentiment_score":0.027592770755290985},{"text":"Okay.","start":556.90497,"end":557.305,"sentiment":"neutral","sentiment_score":0.04380666464567184},{"text":"So I know your full name.","start":557.305,"end":558.845,"sentiment":"neutral","sentiment_score":0.0537202600389719},{"text":"Yep.","start":562.985,"end":563.485,"sentiment":"neutral","sentiment_score":0.024985522031784058},{"text":"Yep.","start":566.79004,"end":567.29004,"sentiment":"neutral","sentiment_score":0.024278102442622185}],"sentiment":"neutral","sentiment_score":0.044298462010920046,"num_words":10,"start":556.825,"end":567.29004},{"sentences":[{"text":"Yep.","start":569.99,"end":570.49,"sentiment":"neutral","sentiment_score":0.02123701199889183},{"text":"Yep.","start":576.39,"end":576.89,"sentiment":"neutral","sentiment_score":0.019952936097979546},{"text":"Okay.","start":578.635,"end":579.035,"sentiment":"neutral","sentiment_score":0.0426250696182251},{"text":"So that's Dotipada.","start":579.035,"end":580.415,"sentiment":"neutral","sentiment_score":0.0518053782482942},{"text":"Oh, Dotipadi.","start":586.15497,"end":586.975,"sentiment":"neutral","sentiment_score":0.027000836096704006}],"sentiment":"neutral","sentiment_score":0.036654103081673384,"num_words":8,"start":569.99,"end":586.975},{"sentences":[{"text":"Okay.","start":587.195,"end":587.355,"sentiment":"neutral","sentiment_score":0.06228004023432731},{"text":"Got it.","start":587.355,"end":587.675,"sentiment":"neutral","sentiment_score":0.07310996018350124},{"text":"Sorry.","start":587.675,"end":588.175,"sentiment":"neutral","sentiment_score":0.02080933563411236},{"text":"Okay.","start":588.71497,"end":589.115,"sentiment":"neutral","sentiment_score":0.20180347561836243},{"text":"And what's the best email address?","start":589.115,"end":591.055,"sentiment":"neutral","sentiment_score":0.14939485241969427}],"sentiment":"neutral","sentiment_score":0.12068017148836092,"num_words":11,"start":587.195,"end":591.055},{"sentences":[{"text":"Okay.","start":595.0,"end":595.4,"sentiment":"neutral","sentiment_score":0.05651763826608658},{"text":"G o t t I p a t o, yep, dot Yep.","start":595.4,"end":616.935,"sentiment":"neutral","sentiment_score":0.042423118061075606},{"text":"Yeah.","start":616.935,"end":617.175,"sentiment":"neutral","sentiment_score":0.03777219355106354},{"text":"Yeah.","start":617.175,"end":617.33496,"sentiment":"neutral","sentiment_score":0.034865349531173706},{"text":"Yeah.","start":617.33496,"end":617.415,"sentiment":"neutral","sentiment_score":-0.00555446557700634}],"sentiment":"neutral","sentiment_score":0.03954238328151405,"num_words":16,"start":595.0,"end":617.415},{"sentences":[{"text":"I was gonna say I was gonna say that, but that's alright.","start":617.415,"end":620.13495,"sentiment":"neutral","sentiment_score":-0.03430279565509409},{"text":"Yep.","start":620.13495,"end":620.63495,"sentiment":"neutral","sentiment_score":0.054442912340164185},{"text":"Gmail dot com.","start":625.51,"end":626.15,"sentiment":"neutral","sentiment_score":0.03529126817981402},{"text":"Now with the invoicing, you wanted to go to that email address or to your business, or do you have a business email address?","start":626.15,"end":631.77,"sentiment":"neutral","sentiment_score":0.03011164259320746},{"text":"Okay.","start":639.27496,"end":639.51495,"sentiment":"neutral","sentiment_score":0.12854349613189697}],"sentiment":"neutral","sentiment_score":0.014631855789935443,"num_words":41,"start":617.415,"end":639.51495},{"sentences":[{"text":"So if you need any domains and stuff like that, we can do that as well.","start":639.51495,"end":643.195,"sentiment":"neutral","sentiment_score":0.15433247573673725},{"text":"Okay?","start":643.195,"end":643.695,"sentiment":"neutral","sentiment_score":0.0919346958398819},{"text":"Okay.","start":645.995,"end":646.39496,"sentiment":"neutral","sentiment_score":0.22981306910514832},{"text":"So and your best contact number is the one I have on screen, 0425 479606.","start":646.39496,"end":657.80005,"sentiment":"neutral","sentiment_score":0.17203963231295347},{"text":"And your date of birth, please?","start":658.58,"end":660.52,"sentiment":"neutral","sentiment_score":0.0027964406569177904}],"sentiment":"neutral","sentiment_score":0.13816514116329834,"num_words":39,"start":639.51495,"end":660.52},{"sentences":[{"text":"1984.","start":664.795,"end":666.415,"sentiment":"neutral","sentiment_score":0.005009258631616831},{"text":"And form of ID can be a driver's license, passport, or a Medicare card.","start":667.035,"end":672.495,"sentiment":"neutral","sentiment_score":0.0024023792772953},{"text":"Oh, I think you have a driver's license.","start":675.45,"end":677.13,"sentiment":"neutral","sentiment_score":0.014517353672999889},{"text":"That's the one that we mostly have on our files, and the reason why we do that so if anybody rings up, we need to verify yeah.","start":677.13,"end":685.93,"sentiment":"neutral","sentiment_score":0.005943623267942005},{"text":"Yeah.","start":685.93,"end":686.17,"sentiment":"neutral","sentiment_score":0.030833378434181213}],"sentiment":"neutral","sentiment_score":0.006786129501301284,"num_words":51,"start":664.795,"end":686.17},{"sentences":[{"text":"Yeah.","start":686.17,"end":686.41,"sentiment":"neutral","sentiment_score":0.042350247502326965},{"text":"Yeah.","start":686.41,"end":686.91,"sentiment":"neutral","sentiment_score":0.04926130175590515},{"text":"No.","start":687.535,"end":687.775,"sentiment":"neutral","sentiment_score":-0.14815886318683624},{"text":"I just need the 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added.","start":704.14,"end":705.2,"sentiment":"neutral","sentiment_score":0.02320566587150097}],"sentiment":"neutral","sentiment_score":0.01980267749989734,"num_words":17,"start":692.015,"end":705.2},{"sentences":[{"text":"Now I need okay.","start":705.5,"end":707.26,"sentiment":"neutral","sentiment_score":0.013694509863853455},{"text":"So this is gonna be business.","start":707.26,"end":708.96,"sentiment":"neutral","sentiment_score":0.06324675182501475},{"text":"Contact person is still gonna be you.","start":710.54004,"end":712.96,"sentiment":"neutral","sentiment_score":0.022271578333207538},{"text":"Copy, paste.","start":713.26,"end":714.56,"sentiment":"neutral","sentiment_score":0.01139401039108634},{"text":"So I need the company ABN number.","start":715.79504,"end":720.375,"sentiment":"neutral","sentiment_score":0.005950923210808209}],"sentiment":"neutral","sentiment_score":0.02517708007676097,"num_words":26,"start":705.5,"end":720.375},{"sentences":[{"text":"ABN number.","start":723.715,"end":724.515,"sentiment":"neutral","sentiment_score":0.0073212021961808205},{"text":"Yeah.","start":724.515,"end":725.015,"sentiment":"neutral","sentiment_score":0.010310512967407703},{"text":"No.","start":727.315,"end":727.47504,"sentiment":"neutral","sentiment_score":-0.0394982285797596},{"text":"No.","start":727.47504,"end":727.79504,"sentiment":"neutral","sentiment_score":-0.03939732909202576},{"text":"ABN.","start":727.79504,"end":728.29504,"sentiment":"neutral","sentiment_score":-0.014136409386992456}],"sentiment":"neutral","sentiment_score":-0.011346508283168077,"num_words":6,"start":723.715,"end":728.29504},{"sentences":[{"text":"Yeah.","start":729.39,"end":729.89,"sentiment":"neutral","sentiment_score":-0.00010422617197036745},{"text":"ACN is for other stuff.","start":729.95,"end":731.47003,"sentiment":"neutral","sentiment_score":-0.016163345798850058},{"text":"ABN is, yeah, more of a company like okay.","start":731.47003,"end":737.65,"sentiment":"neutral","sentiment_score":0.0027384518956144652},{"text":"I could I could look that up for you.","start":738.19,"end":739.63,"sentiment":"neutral","sentiment_score":0.030955178042252857},{"text":"Hang on.","start":739.63,"end":740.37,"sentiment":"neutral","sentiment_score":0.03480677306652069}],"sentiment":"neutral","sentiment_score":0.011228279246447178,"num_words":26,"start":729.39,"end":740.37},{"sentences":[{"text":"Okay.","start":743.675,"end":744.175,"sentiment":"neutral","sentiment_score":0.03521129488945007},{"text":"Cool.","start":744.235,"end":744.555,"sentiment":"neutral","sentiment_score":0.08791157603263855},{"text":"Alright.","start":744.555,"end":745.055,"sentiment":"neutral","sentiment_score":0.043315425515174866},{"text":"Yeah.","start":767.25995,"end":767.42,"sentiment":"neutral","sentiment_score":0.006096977740526199},{"text":"What's what's the business name?","start":767.42,"end":769.04,"sentiment":"neutral","sentiment_score":0.0011501708388095722}],"sentiment":"neutral","sentiment_score":0.01980956981909306,"num_words":9,"start":743.675,"end":769.04},{"sentences":[{"text":"Farm as in f a r m?","start":772.08496,"end":774.02496,"sentiment":"neutral","sentiment_score":-0.0022665609971487095},{"text":"Oh, sorry.","start":776.725,"end":777.285,"sentiment":"neutral","sentiment_score":-0.00981483468785882},{"text":"Palm, p a l m dot Okay.","start":777.285,"end":783.01996,"sentiment":"neutral","sentiment_score":-0.005623580887913704},{"text":"All one word?","start":783.07996,"end":784.13995,"sentiment":"neutral","sentiment_score":-0.011162688334782919},{"text":"Yep.","start":786.75995,"end":787.25995,"sentiment":"neutral","sentiment_score":0.012875771149992945}],"sentiment":"neutral","sentiment_score":-0.004773647821275517,"num_words":20,"start":772.08496,"end":787.25995},{"sentences":[{"text":"Yep.","start":793.24,"end":793.74,"sentiment":"neutral","sentiment_score":0.008792173117399216},{"text":"P p t y l t d.","start":796.77496,"end":798.375,"sentiment":"neutral","sentiment_score":0.0003739992223147835},{"text":"Yeah?","start":798.375,"end":798.875,"sentiment":"neutral","sentiment_score":0.008670108392834663},{"text":"I say palm health care, that's all one word, is it?","start":800.295,"end":803.035,"sentiment":"neutral","sentiment_score":-0.012728504836559296},{"text":"No.","start":808.01,"end":808.17,"sentiment":"neutral","sentiment_score":-0.1847108006477356}],"sentiment":"neutral","sentiment_score":-0.014506860846830975,"num_words":21,"start":793.24,"end":808.17},{"sentences":[{"text":"No.","start":808.17,"end":808.25,"sentiment":"neutral","sentiment_score":-0.19559037685394287},{"text":"I'm just for company ID for the company name.","start":808.25,"end":811.45,"sentiment":"neutral","sentiment_score":-0.0944198543826739},{"text":"That's all.","start":811.45,"end":812.17,"sentiment":"neutral","sentiment_score":-0.073950856924057},{"text":"Yeah.","start":812.17,"end":812.67,"sentiment":"neutral","sentiment_score":-0.017307674512267113},{"text":"I said, Pub Separate Healthcare, number four, p t y l t d.","start":815.37,"end":819.21,"sentiment":"neutral","sentiment_score":-0.0005430725152389362}],"sentiment":"neutral","sentiment_score":-0.04683224605217289,"num_words":26,"start":808.17,"end":819.21},{"sentences":[{"text":"Yeah.","start":819.21,"end":819.45,"sentiment":"neutral","sentiment_score":0.008601900190114975},{"text":"N o four.","start":819.45,"end":820.08997,"sentiment":"neutral","sentiment_score":0.0049949088133871555},{"text":"Yep.","start":820.08997,"end":820.58997,"sentiment":"neutral","sentiment_score":0.048398129642009735},{"text":"Yep.","start":823.05,"end":823.55,"sentiment":"neutral","sentiment_score":0.02618989907205105},{"text":"Five two six nine three eight three five 513.","start":826.515,"end":842.14,"sentiment":"neutral","sentiment_score":0.010520520206126902}],"sentiment":"neutral","sentiment_score":0.012857289146631956,"num_words":15,"start":819.21,"end":842.14},{"sentences":[{"text":"Alright.","start":842.14,"end":842.46,"sentiment":"neutral","sentiment_score":0.06171971186995506},{"text":"Let me just update a few things here.","start":842.46,"end":845.44,"sentiment":"neutral","sentiment_score":0.05951638147234917},{"text":"Pays.","start":849.26,"end":849.76,"sentiment":"neutral","sentiment_score":0.02118675410747528},{"text":"Is this ABN registered for GST?","start":853.745,"end":856.245,"sentiment":"neutral","sentiment_score":0.026002550808091957},{"text":"Okay.","start":858.065,"end":858.465,"sentiment":"neutral","sentiment_score":0.19350239634513855}],"sentiment":"neutral","sentiment_score":0.05344442464411259,"num_words":17,"start":842.14,"end":858.465},{"sentences":[{"text":"Cool.","start":858.465,"end":858.965,"sentiment":"positive","sentiment_score":0.3833051323890686},{"text":"It'll be the same anyway, so that's alright.","start":860.465,"end":863.585,"sentiment":"positive","sentiment_score":0.34748642332851887},{"text":"So that's all good.","start":863.585,"end":864.725,"sentiment":"positive","sentiment_score":0.584616020321846},{"text":"Let's save that.","start":865.745,"end":867.045,"sentiment":"neutral","sentiment_score":0.311283012231191},{"text":"Yep.","start":870.09,"end":870.41003,"sentiment":"neutral","sentiment_score":0.15405243635177612}],"sentiment":"positive","sentiment_score":0.38762129843235016,"num_words":17,"start":858.465,"end":870.41003},{"sentences":[{"text":"Alright.","start":870.41003,"end":870.65,"sentiment":"neutral","sentiment_score":0.20223085582256317},{"text":"That's all done.","start":870.65,"end":871.63,"sentiment":"neutral","sentiment_score":0.24588272968928018},{"text":"I'll just run everything back, alright, through making sure yeah.","start":871.85004,"end":879.77,"sentiment":"neutral","sentiment_score":0.067007489874959},{"text":"Yeah.","start":879.77,"end":879.93,"sentiment":"neutral","sentiment_score":0.03117174282670021},{"text":"I was gonna I'll get I'll get that from you in a second.","start":879.93,"end":882.43,"sentiment":"neutral","sentiment_score":0.03154682869521471}],"sentiment":"neutral","sentiment_score":0.07325837355373162,"num_words":28,"start":870.41003,"end":882.43},{"sentences":[{"text":"Okay.","start":884.575,"end":884.975,"sentiment":"neutral","sentiment_score":0.024007631465792656},{"text":"So we've got Sarat Gautipati.","start":884.975,"end":888.355,"sentiment":"neutral","sentiment_score":0.019851557910442352},{"text":"That's G A, double T, I P A T I.","start":888.735,"end":891.615,"sentiment":"neutral","sentiment_score":0.0025829670950770376},{"text":"Alright?","start":891.615,"end":892.115,"sentiment":"neutral","sentiment_score":0.015091488137841225},{"text":"So we got gautipati @sharatatgmail.com.","start":892.175,"end":896.115,"sentiment":"neutral","sentiment_score":0.010200360789895058}],"sentiment":"neutral","sentiment_score":0.009781290184367786,"num_words":22,"start":884.575,"end":896.115},{"sentences":[{"text":"Main contact.","start":896.65497,"end":897.555,"sentiment":"neutral","sentiment_score":0.003172110766172409},{"text":"Yeah.","start":899.35,"end":899.67,"sentiment":"neutral","sentiment_score":0.008619570173323154},{"text":"Yeah.","start":899.67,"end":900.17,"sentiment":"neutral","sentiment_score":0.007012672256678343},{"text":"Dot dotypadi.@gmail.com.","start":900.62994,"end":903.50995,"sentiment":"neutral","sentiment_score":-0.002521962160244584},{"text":"Sorry.","start":903.50995,"end":904.00995,"sentiment":"neutral","sentiment_score":-0.06484387069940567}],"sentiment":"neutral","sentiment_score":-0.006844475865364075,"num_words":7,"start":896.65497,"end":904.00995},{"sentences":[{"text":"Phone number, 0425479606.","start":904.70996,"end":908.25,"sentiment":"neutral","sentiment_score":-0.008998541665884355},{"text":"The physical address is Unit C 00511 Launcheson Street, Philip 2606 in Strand Capital City.","start":909.82996,"end":919.035,"sentiment":"neutral","sentiment_score":0.001380795892328024},{"text":"It's a business.","start":919.035,"end":919.855,"sentiment":"neutral","sentiment_score":0.001419264047096173},{"text":"Palm Healthcare number four.","start":920.475,"end":922.895,"sentiment":"neutral","sentiment_score":-0.004005128750577569},{"text":"That's n n o.","start":923.675,"end":925.295,"sentiment":"neutral","sentiment_score":-0.018783617299050093}],"sentiment":"neutral","sentiment_score":-0.003213133747239822,"num_words":29,"start":904.70996,"end":925.295},{"sentences":[{"text":"Just hang on one second.","start":925.435,"end":926.895,"sentiment":"neutral","sentiment_score":-0.032957325130701064},{"text":"Yep.","start":928.37,"end":928.77,"sentiment":"neutral","sentiment_score":-0.003848117310553789},{"text":"Number four.","start":928.77,"end":929.59,"sentiment":"neutral","sentiment_score":-0.01281037600710988},{"text":"PTY LTD and the IP engine sorry.","start":930.53,"end":934.37,"sentiment":"neutral","sentiment_score":-0.035027852548020225},{"text":"The IP.","start":934.37,"end":934.93,"sentiment":"neutral","sentiment_score":-0.08571959659457207}],"sentiment":"neutral","sentiment_score":-0.035934685647268504,"num_words":17,"start":925.435,"end":934.93},{"sentences":[{"text":"I'm bloody hell, mate.","start":934.93,"end":935.81,"sentiment":"neutral","sentiment_score":-0.24758771061897278},{"text":"I've got I'm thinking IP at the moment.","start":935.81,"end":937.51,"sentiment":"neutral","sentiment_score":-0.06983036082237959},{"text":"The ID is 52693835513.","start":937.97003,"end":942.55,"sentiment":"neutral","sentiment_score":-0.0242473091930151},{"text":"The ABN number is 526 9 3835513.","start":944.98505,"end":950.60504,"sentiment":"neutral","sentiment_score":-0.0024109957739710808},{"text":"Yep.","start":955.91003,"end":956.41003,"sentiment":"neutral","sentiment_score":0.01804359070956707}],"sentiment":"neutral","sentiment_score":-0.06853401439730078,"num_words":24,"start":934.93,"end":956.41003},{"sentences":[{"text":"Alright.","start":956.47003,"end":956.87,"sentiment":"neutral","sentiment_score":0.03842201828956604},{"text":"Now I need the address, the company physical address.","start":956.87,"end":963.13,"sentiment":"neutral","sentiment_score":0.0175762792221374},{"text":"Yep.","start":968.39,"end":968.89,"sentiment":"neutral","sentiment_score":0.014130706898868084},{"text":"C 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then?","start":985.79,"end":987.81,"sentiment":"neutral","sentiment_score":0.006098133718801869},{"text":"Okay.","start":989.38995,"end":989.70996,"sentiment":"neutral","sentiment_score":0.13398970663547516},{"text":"Cool.","start":989.70996,"end":989.94995,"sentiment":"neutral","sentiment_score":0.2359289228916168}],"sentiment":"neutral","sentiment_score":0.030269284608463447,"num_words":15,"start":981.655,"end":989.94995},{"sentences":[{"text":"Alright.","start":989.94995,"end":990.26996,"sentiment":"neutral","sentiment_score":0.17205309867858887},{"text":"No worries.","start":990.26996,"end":991.00995,"sentiment":"neutral","sentiment_score":0.15047206729650497},{"text":"Okay.","start":991.70996,"end":992.20996,"sentiment":"neutral","sentiment_score":0.13640359044075012},{"text":"Got it.","start":992.26996,"end":992.50995,"sentiment":"neutral","sentiment_score":0.1927857995033264},{"text":"Got 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there.","start":999.55,"end":1000.93,"sentiment":"neutral","sentiment_score":0.03501025028526783},{"text":"PB IT.","start":1003.495,"end":1004.475,"sentiment":"neutral","sentiment_score":-0.004696291638538241},{"text":"Public administration.","start":1006.695,"end":1007.675,"sentiment":"neutral","sentiment_score":-0.016705723479390148},{"text":"No.","start":1008.215,"end":1008.455,"sentiment":"neutral","sentiment_score":-0.1723354309797287},{"text":"No.","start":1008.455,"end":1008.615,"sentiment":"neutral","sentiment_score":-0.2289633750915527}],"sentiment":"neutral","sentiment_score":-0.02445923498916355,"num_words":11,"start":999.55,"end":1008.615},{"sentences":[{"text":"Don't need any of that.","start":1008.615,"end":1009.755,"sentiment":"neutral","sentiment_score":-0.19086637794971467},{"text":"Alright.","start":1010.215,"end":1010.615,"sentiment":"neutral","sentiment_score":0.11497583240270616},{"text":"That's done.","start":1010.615,"end":1011.515,"sentiment":"neutral","sentiment_score":0.15786829590797424},{"text":"Now your IT guy is gonna come there and do everything for you guys.","start":1012.055,"end":1017.52,"sentiment":"neutral","sentiment_score":0.18063933295863016},{"text":"Right?","start":1017.52,"end":1018.02,"sentiment":"neutral","sentiment_score":0.10067608952522278}],"sentiment":"neutral","sentiment_score":0.09156553414852722,"num_words":23,"start":1008.615,"end":1018.02},{"sentences":[{"text":"Okay.","start":1020.88,"end":1021.2,"sentiment":"neutral","sentiment_score":0.17167334258556366},{"text":"And the the connection will be live in about five minutes, so it doesn't take that long.","start":1021.2,"end":1026.98,"sentiment":"neutral","sentiment_score":0.2678017414668027},{"text":"The one gig, you said.","start":1037.255,"end":1038.5349,"sentiment":"neutral","sentiment_score":0.004947272129356861},{"text":"Yeah?","start":1038.5349,"end":1039.0349,"sentiment":"neutral","sentiment_score":0.01919308677315712},{"text":"It'll be family well, same thing as as a business.","start":1042.43,"end":1047.65,"sentiment":"neutral","sentiment_score":0.0036092222668230533}],"sentiment":"neutral","sentiment_score":0.14130366522380533,"num_words":34,"start":1020.88,"end":1047.65},{"sentences":[{"text":"Yeah.","start":1048.35,"end":1048.85,"sentiment":"neutral","sentiment_score":0.005882054567337036},{"text":"It's the same thing as yeah.","start":1049.47,"end":1053.31,"sentiment":"neutral","sentiment_score":-0.0027079502566872784},{"text":"Correct.","start":1053.31,"end":1053.71,"sentiment":"neutral","sentiment_score":-0.0027600275352597237},{"text":"Yes.","start":1053.71,"end":1054.21,"sentiment":"neutral","sentiment_score":-0.031350698322057724},{"text":"We haven't at this stage, we don't have business plans for Super Network because they don't have a business like, NBN.","start":1054.7749,"end":1065.4149,"sentiment":"neutral","sentiment_score":-0.12441669191632952}],"sentiment":"neutral","sentiment_score":-0.08857423010243413,"num_words":30,"start":1048.35,"end":1065.4149},{"sentences":[{"text":"Alright?","start":1065.4149,"end":1065.735,"sentiment":"neutral","sentiment_score":-0.05699954554438591},{"text":"So NBN, you you can go in with MBN.","start":1065.735,"end":1068.09,"sentiment":"neutral","sentiment_score":-0.04638821507493655},{"text":"You can go, like, in, say, areas that are industrial areas and stuff like that.","start":1068.09,"end":1075.39,"sentiment":"neutral","sentiment_score":-0.04869674270351728},{"text":"Whereas at this stage, Super Networks doesn't have that.","start":1075.69,"end":1078.33,"sentiment":"neutral","sentiment_score":-0.16852927870220608},{"text":"So we we can only provide residential plans as a business plan even though business plans, you'll find that they are more expensive than a residential plan.","start":1078.33,"end":1088.535,"sentiment":"neutral","sentiment_score":-0.2168493657200425}],"sentiment":"neutral","sentiment_score":-0.14060067220545205,"num_words":61,"start":1065.4149,"end":1088.535},{"sentences":[{"text":"But next year, there will be there will be some changes based on the IP transit and all that.","start":1088.995,"end":1097.58,"sentiment":"neutral","sentiment_score":0.0664296648220012},{"text":"There's two different types of IP transit.","start":1097.58,"end":1099.76,"sentiment":"neutral","sentiment_score":0.0423214781497206},{"text":"One is a high class IP protection at a standard rate, and then you got the high class ID protection video, which is a different level.","start":1100.62,"end":1112.8151,"sentiment":"neutral","sentiment_score":0.07742973417043686},{"text":"But then that that's gonna be more for business than residential.","start":1112.955,"end":1116.415,"sentiment":"neutral","sentiment_score":0.06915008615363728},{"text":"So we've got all that with NBN and all that other stuff.","start":1118.52,"end":1122.2201,"sentiment":"neutral","sentiment_score":0.08157715480774641}],"sentiment":"neutral","sentiment_score":0.07081551829973856,"num_words":75,"start":1088.995,"end":1122.2201},{"sentences":[{"text":"But at this stage, we don't have it with Super Networks.","start":1122.28,"end":1125.0,"sentiment":"neutral","sentiment_score":-0.022488800216127525},{"text":"But we need it's something something that needs to, yeah, something that needs to happen soon because you once the right now, the up and down is 500 down and 50 up.","start":1125.0,"end":1142.915,"sentiment":"neutral","sentiment_score":0.02940107643371448},{"text":"Okay.","start":1144.2201,"end":1144.4601,"sentiment":"neutral","sentiment_score":-0.0033747944980859756},{"text":"So once the boost kicks in, that could take a week or so.","start":1144.4601,"end":1147.92,"sentiment":"neutral","sentiment_score":-0.00491078828389828},{"text":"It'll be 1,000 down, 1,000 up up to that.","start":1147.98,"end":1152.0,"sentiment":"neutral","sentiment_score":0.012454630186160406}],"sentiment":"neutral","sentiment_score":0.011186882924062738,"num_words":66,"start":1122.28,"end":1152.0},{"sentences":[{"text":"It'll be up to that sort of speed depending on the network because it's got nothing to do with us, the boost.","start":1152.14,"end":1156.88,"sentiment":"neutral","sentiment_score":-0.03264810009436174},{"text":"No.","start":1159.305,"end":1159.545,"sentiment":"neutral","sentiment_score":-0.08987124264240265},{"text":"No.","start":1159.545,"end":1159.7051,"sentiment":"neutral","sentiment_score":-0.10075793415308},{"text":"No.","start":1159.7051,"end":1159.865,"sentiment":"neutral","sentiment_score":-0.14270296692848206},{"text":"No.","start":1159.865,"end":1160.105,"sentiment":"neutral","sentiment_score":-0.16276922821998596}],"sentiment":"neutral","sentiment_score":-0.04670613746230419,"num_words":26,"start":1152.14,"end":1160.105},{"sentences":[{"text":"We're no.","start":1160.105,"end":1160.585,"sentiment":"neutral","sentiment_score":-0.10406878218054771},{"text":"We're we're we're an official IP transit provider.","start":1160.585,"end":1164.765,"sentiment":"neutral","sentiment_score":-0.005605766855296679},{"text":"So we provide the IP transit over the super networks.","start":1165.145,"end":1168.525,"sentiment":"neutral","sentiment_score":0.03139077071100473},{"text":"So net networks, they have the network.","start":1169.7,"end":1171.86,"sentiment":"neutral","sentiment_score":0.09366037270852498},{"text":"We have the IP transit.","start":1171.86,"end":1173.4,"sentiment":"neutral","sentiment_score":0.09723964482545852}],"sentiment":"neutral","sentiment_score":0.03758577628104831,"num_words":32,"start":1160.105,"end":1173.4},{"sentences":[{"text":"So we're we're we're members of the APNIC group here in Australia and only few yeah.","start":1173.78,"end":1178.1,"sentiment":"neutral","sentiment_score":0.10895350901409984},{"text":"Yeah.","start":1178.1,"end":1178.58,"sentiment":"neutral","sentiment_score":0.08373047411441803},{"text":"So we we are an official Internet service provider.","start":1178.58,"end":1182.28,"sentiment":"neutral","sentiment_score":0.07110326116283734},{"text":"So via the the network that's provided by Super Network, they provide the boost bandwidth.","start":1182.58,"end":1190.745,"sentiment":"neutral","sentiment_score":0.07509207352995872},{"text":"We we don't we can't do that.","start":1191.445,"end":1193.445,"sentiment":"neutral","sentiment_score":-0.18558611241834505}],"sentiment":"neutral","sentiment_score":0.047795714267219104,"num_words":48,"start":1173.78,"end":1193.445},{"sentences":[{"text":"We can only say so if you got a bandwidth of 50, we'll say to the network, Verona, you need to put at least a bandwidth of 55 so we can send through that a 50 Mbps where there's no lagging or any latency and stuff like that.","start":1193.445,"end":1206.6599,"sentiment":"neutral","sentiment_score":0.04190579557325691},{"text":"Because if the bandwidth is too small, it's gonna hit the walls.","start":1206.6599,"end":1209.62,"sentiment":"neutral","sentiment_score":-0.14099090918898582},{"text":"It's not gonna go properly.","start":1209.62,"end":1210.74,"sentiment":"negative","sentiment_score":-0.4173474371433258},{"text":"You know what I mean?","start":1210.74,"end":1211.72,"sentiment":"neutral","sentiment_score":-0.03083086498081684},{"text":"Yeah.","start":1220.2351,"end":1220.7351,"sentiment":"neutral","sentiment_score":0.2122325599193573}],"sentiment":"neutral","sentiment_score":-0.024071432020462736,"num_words":71,"start":1193.445,"end":1220.7351},{"sentences":[{"text":"Yeah.","start":1225.675,"end":1226.155,"sentiment":"neutral","sentiment_score":0.11527132242918016},{"text":"Correct.","start":1226.155,"end":1226.555,"sentiment":"neutral","sentiment_score":0.15810687839984894},{"text":"Yeah.","start":1226.555,"end":1227.055,"sentiment":"neutral","sentiment_score":0.13907238841056824},{"text":"Okay.","start":1230.18,"end":1230.68,"sentiment":"neutral","sentiment_score":0.19661475718021393},{"text":"Now with the IT guys, if they need to give us a call regarding any information, they're more than happy to do so.","start":1231.86,"end":1239.72,"sentiment":"neutral","sentiment_score":0.3036770256965057}],"sentiment":"neutral","sentiment_score":0.2812458124977571,"num_words":27,"start":1225.675,"end":1239.72},{"sentences":[{"text":"I will give you a after hours or 247 number where they go directly to our tech support instead of going through the channels.","start":1240.02,"end":1247.745,"sentiment":"neutral","sentiment_score":0.12209141704564293},{"text":"So I point the number down.","start":1248.925,"end":1250.4451,"sentiment":"neutral","sentiment_score":0.04172085225582123},{"text":"0403.","start":1250.4451,"end":1252.145,"sentiment":"neutral","sentiment_score":0.01709265261888504},{"text":"Yep.","start":1253.805,"end":1254.305,"sentiment":"neutral","sentiment_score":0.02361176908016205},{"text":"0403 763 744.","start":1258.63,"end":1265.13,"sentiment":"neutral","sentiment_score":0.009989206368724505}],"sentiment":"neutral","sentiment_score":0.09289117609815938,"num_words":35,"start":1240.02,"end":1265.13},{"sentences":[{"text":"Because in that in that area, they're they're all techs tech people.","start":1266.47,"end":1271.2899,"sentiment":"neutral","sentiment_score":-0.038288590808709465},{"text":"And if for, let's say, argument's sake, you need to talk to an engineer and stuff like that, and I'll put it directly to them.","start":1272.465,"end":1280.005,"sentiment":"neutral","sentiment_score":-0.0489412759244442},{"text":"It's just as I said, it all depends on the level of IT that you're going to have in your establishment.","start":1280.385,"end":1288.6,"sentiment":"neutral","sentiment_score":-0.021049812879590762},{"text":"Obviously, being medical and stuff like that, you probably need a very high level.","start":1288.82,"end":1293.22,"sentiment":"neutral","sentiment_score":-0.09230601468256541},{"text":"And you know the you know with the fax machines, you can't you you need to have proper fax machines so you can send documents back and forward.","start":1293.22,"end":1304.065,"sentiment":"neutral","sentiment_score":-0.06261645144383822}],"sentiment":"neutral","sentiment_score":-0.051705859042704104,"num_words":100,"start":1266.47,"end":1304.065},{"sentences":[{"text":"I think that's also one of the compliances when you're a doctor or something like that.","start":1304.445,"end":1308.0449,"sentiment":"neutral","sentiment_score":-0.048777334624901414},{"text":"I'm not sure, but but you're a medic you you supply all the stuff.","start":1308.0449,"end":1311.485,"sentiment":"neutral","sentiment_score":-0.06779721938073635},{"text":"Right?","start":1311.485,"end":1311.985,"sentiment":"neutral","sentiment_score":-0.007405096665024757},{"text":"No.","start":1317.36,"end":1317.52,"sentiment":"neutral","sentiment_score":-0.11975669115781784},{"text":"No.","start":1317.52,"end":1317.76,"sentiment":"neutral","sentiment_score":-0.15708602964878082}],"sentiment":"neutral","sentiment_score":-0.06102564372122288,"num_words":33,"start":1304.445,"end":1317.76},{"sentences":[{"text":"I'm sorry.","start":1317.76,"end":1318.16,"sentiment":"neutral","sentiment_score":-0.1851523146033287},{"text":"For for the doctors, the medical, you you supply all the medical stuff and all that.","start":1318.16,"end":1322.0801,"sentiment":"neutral","sentiment_score":-0.06450675148516893},{"text":"Yeah?","start":1322.0801,"end":1322.5801,"sentiment":"neutral","sentiment_score":-0.01784622110426426},{"text":"Okay.","start":1323.68,"end":1324.0,"sentiment":"neutral","sentiment_score":0.006249076686799526},{"text":"So I'm not sure how that works on the compliance level, but I know that if you're if you run a clinic, you have to physically send fax machine from fax machine to fax machine.","start":1324.0,"end":1334.6951,"sentiment":"neutral","sentiment_score":-0.05633783351097788}],"sentiment":"neutral","sentiment_score":-0.06156061764129184,"num_words":55,"start":1317.76,"end":1334.6951},{"sentences":[{"text":"Okay.","start":1335.3151,"end":1335.8151,"sentiment":"neutral","sentiment_score":0.076163649559021},{"text":"Cool.","start":1336.995,"end":1337.2351,"sentiment":"neutral","sentiment_score":0.09151434898376463},{"text":"Yeah.","start":1337.2351,"end":1337.395,"sentiment":"neutral","sentiment_score":0.03028891608119011},{"text":"Yeah.","start":1337.395,"end":1337.635,"sentiment":"neutral","sentiment_score":0.032171446830034256},{"text":"Yeah.","start":1337.635,"end":1337.795,"sentiment":"neutral","sentiment_score":0.026747319847345352}],"sentiment":"neutral","sentiment_score":0.05137713626027107,"num_words":5,"start":1335.3151,"end":1337.795},{"sentences":[{"text":"Because a lot of people don't know that, and it's and then they get themselves in a bit of But I oh, beautiful.","start":1337.795,"end":1349.1599,"sentiment":"neutral","sentiment_score":0.07076065871945542},{"text":"Okay.","start":1349.1599,"end":1349.48,"sentiment":"positive","sentiment_score":0.3706130981445313},{"text":"That's excellent, mate.","start":1349.48,"end":1350.44,"sentiment":"positive","sentiment_score":0.761589785416921},{"text":"Well, if there's anything else we can help you with, if you need handsets and stuff like that, we only use Yealink.","start":1350.44,"end":1356.345,"sentiment":"neutral","sentiment_score":0.0389919432557442},{"text":"We don't use anything else for that type of business.","start":1356.405,"end":1359.225,"sentiment":"neutral","sentiment_score":-0.016316990833729506}],"sentiment":"neutral","sentiment_score":0.08436492285138722,"num_words":59,"start":1337.795,"end":1359.225},{"sentences":[{"text":"These are the highest level handsets you'll find in Australia.","start":1359.605,"end":1362.905,"sentiment":"neutral","sentiment_score":0.10433741547167301},{"text":"They're better than Cisco.","start":1363.845,"end":1365.225,"sentiment":"neutral","sentiment_score":0.1705754306167364},{"text":"Although about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea.","start":1366.085,"end":1374.1101,"sentiment":"neutral","sentiment_score":0.058731298645337424},{"text":"Alright.","start":1375.13,"end":1375.4501,"sentiment":"neutral","sentiment_score":0.044418834149837494},{"text":"Anyway, up to that, if you that you got my direct number as well.","start":1375.4501,"end":1378.9901,"sentiment":"neutral","sentiment_score":0.038580505310424736}],"sentiment":"neutral","sentiment_score":0.06901967364473868,"num_words":59,"start":1359.605,"end":1378.9901},{"sentences":[{"text":"If you need any hands or anything like that while the IT people are there, let us know.","start":1379.77,"end":1384.305,"sentiment":"neutral","sentiment_score":0.015919258404109213},{"text":"Alright?","start":1384.305,"end":1384.805,"sentiment":"neutral","sentiment_score":0.023133834823966023},{"text":"It it's already active.","start":1391.745,"end":1393.125,"sentiment":"neutral","sentiment_score":-0.05158272385597229},{"text":"Yep.","start":1394.9451,"end":1395.36,"sentiment":"neutral","sentiment_score":0.011682364158332348},{"text":"Yeah.","start":1397.36,"end":1397.86,"sentiment":"neutral","sentiment_score":-0.0014787493273615835}],"sentiment":"neutral","sentiment_score":0.004542128220200539,"num_words":25,"start":1379.77,"end":1397.86},{"sentences":[{"text":"I look.","start":1401.76,"end":1402.5599,"sentiment":"neutral","sentiment_score":-0.00004670023918151769},{"text":"I'll get the accounts team to call you on Monday to settle that up for you.","start":1402.5599,"end":1406.1799,"sentiment":"neutral","sentiment_score":0.04056504264008254},{"text":"Yeah.","start":1408.96,"end":1409.12,"sentiment":"neutral","sentiment_score":0.009690308943390846},{"text":"Yeah.","start":1409.12,"end":1409.36,"sentiment":"neutral","sentiment_score":0.009789112024009228},{"text":"That's already active.","start":1409.36,"end":1410.24,"sentiment":"neutral","sentiment_score":0.020591266453266144}],"sentiment":"neutral","sentiment_score":0.03174784791696331,"num_words":23,"start":1401.76,"end":1410.24},{"sentences":[{"text":"Yeah.","start":1410.24,"end":1410.74,"sentiment":"neutral","sentiment_score":0.020939022302627563},{"text":"Mhmm.","start":1416.765,"end":1417.265,"sentiment":"neutral","sentiment_score":-0.0046267700381577015},{"text":"Oh, no.","start":1423.885,"end":1424.205,"sentiment":"neutral","sentiment_score":-0.05262564495205879},{"text":"No.","start":1424.205,"end":1424.4451,"sentiment":"neutral","sentiment_score":-0.07982835173606873},{"text":"Do do you have WhatsApp?","start":1424.4451,"end":1425.665,"sentiment":"neutral","sentiment_score":-0.03260131925344467}],"sentiment":"neutral","sentiment_score":-0.03317739856429398,"num_words":10,"start":1410.24,"end":1425.665},{"sentences":[{"text":"Okay.","start":1427.51,"end":1427.83,"sentiment":"neutral","sentiment_score":0.013860320672392843},{"text":"Let me text you on WhatsApp because that way I'll ask for some photos.","start":1427.83,"end":1431.5299,"sentiment":"neutral","sentiment_score":0.02821343545136707},{"text":"Yeah.","start":1435.9099,"end":1436.1499,"sentiment":"neutral","sentiment_score":0.010293240658938885},{"text":"I'm already here, so it's a weekend, so I'll ask for it.","start":1436.1499,"end":1438.63,"sentiment":"neutral","sentiment_score":0.03376613842556253},{"text":"No problems.","start":1438.63,"end":1439.2899,"sentiment":"neutral","sentiment_score":0.25036920607089996}],"sentiment":"neutral","sentiment_score":0.0441691243633007,"num_words":30,"start":1427.51,"end":1439.2899},{"sentences":[{"text":"Yep.","start":1443.5651,"end":1444.045,"sentiment":"neutral","sentiment_score":0.08509603142738342},{"text":"Yeah.","start":1444.045,"end":1444.285,"sentiment":"neutral","sentiment_score":0.09912000596523284},{"text":"Yeah.","start":1444.285,"end":1444.525,"sentiment":"neutral","sentiment_score":0.12249045819044112},{"text":"Definitely.","start":1444.525,"end":1444.925,"sentiment":"neutral","sentiment_score":0.21455129981040957},{"text":"100%.","start":1444.925,"end":1445.4851,"sentiment":"neutral","sentiment_score":0.1980075836181641}],"sentiment":"neutral","sentiment_score":0.1438530758023262,"num_words":5,"start":1443.5651,"end":1445.4851},{"sentences":[{"text":"Not a problem.","start":1445.4851,"end":1446.125,"sentiment":"neutral","sentiment_score":0.12852614869674048},{"text":"Why not?","start":1446.125,"end":1446.785,"sentiment":"neutral","sentiment_score":0.03464958816766739},{"text":"Okay.","start":1447.9651,"end":1448.285,"sentiment":"neutral","sentiment_score":0.04834399372339249},{"text":"Let me just see.","start":1448.285,"end":1449.425,"sentiment":"neutral","sentiment_score":0.03443919401615858},{"text":"Yep.","start":1449.4851,"end":1449.805,"sentiment":"neutral","sentiment_score":0.04981189966201782}],"sentiment":"neutral","sentiment_score":0.06279911744323644,"num_words":11,"start":1445.4851,"end":1449.805},{"sentences":[{"text":"There we go.","start":1449.805,"end":1450.3651,"sentiment":"neutral","sentiment_score":0.07457411040862401},{"text":"I got you.","start":1450.3651,"end":1451.185,"sentiment":"neutral","sentiment_score":0.0699146365125974},{"text":"Alright.","start":1451.645,"end":1452.045,"sentiment":"neutral","sentiment_score":0.08820196986198425},{"text":"So I'm just gonna send you a hello.","start":1452.045,"end":1455.185,"sentiment":"neutral","sentiment_score":0.07925370242446661},{"text":"It's it's me, Dom.","start":1456.08,"end":1458.1799,"sentiment":"neutral","sentiment_score":0.04115274827927351}],"sentiment":"neutral","sentiment_score":0.06948993805991976,"num_words":19,"start":1449.805,"end":1458.1799},{"sentences":[{"text":"Okay.","start":1460.0,"end":1460.32,"sentiment":"neutral","sentiment_score":0.031178046017885208},{"text":"So send me a a photo of what you got, and I'll hang up, and I'll communicate with you via no.","start":1460.32,"end":1473.395,"sentiment":"neutral","sentiment_score":0.02145413389163358},{"text":"They're don't touch those.","start":1473.395,"end":1474.435,"sentiment":"neutral","sentiment_score":-0.20439418405294418},{"text":"They're all optic cables, they are.","start":1474.435,"end":1476.295,"sentiment":"neutral","sentiment_score":-0.13498617460330328},{"text":"So that your that your IT guy, you should have a a box there.","start":1478.115,"end":1483.8301,"sentiment":"neutral","sentiment_score":-0.07082429953983851}],"sentiment":"neutral","sentiment_score":-0.04646345912276403,"num_words":46,"start":1460.0,"end":1483.8301},{"sentences":[{"text":"Hang on a sec.","start":1483.8301,"end":1484.55,"sentiment":"neutral","sentiment_score":-0.027699853759258986},{"text":"Let me let me just check yourself.","start":1484.55,"end":1486.15,"sentiment":"neutral","sentiment_score":-0.009880602359771729},{"text":"Can I just put you on hold for a sec?","start":1486.15,"end":1487.8501,"sentiment":"neutral","sentiment_score":-0.021556729823350905},{"text":"Sorry.","start":1525.715,"end":1526.215,"sentiment":"neutral","sentiment_score":-0.04600437730550766},{"text":"You should have a black box on the wall, A black calyx calyx box.","start":1526.6749,"end":1532.13,"sentiment":"neutral","sentiment_score":-0.027283071274203912}],"sentiment":"neutral","sentiment_score":-0.022874952914814155,"num_words":36,"start":1483.8301,"end":1532.13},{"sentences":[{"text":"It's got four lights and stuff like that.","start":1532.13,"end":1534.53,"sentiment":"neutral","sentiment_score":-0.017140523064881563},{"text":"Hang on.","start":1534.53,"end":1534.85,"sentiment":"neutral","sentiment_score":-0.0014338861219584942},{"text":"I'll I'll send you a photo of it.","start":1534.85,"end":1536.21,"sentiment":"neutral","sentiment_score":0.011231242096982896},{"text":"Hang on a sec.","start":1536.21,"end":1537.27,"sentiment":"neutral","sentiment_score":-0.023485673125833273},{"text":"No.","start":1540.69,"end":1540.85,"sentiment":"neutral","sentiment_score":-0.0974491536617279}],"sentiment":"neutral","sentiment_score":-0.010501472441398579,"num_words":23,"start":1532.13,"end":1540.85},{"sentences":[{"text":"It's telling me there's one there, so you gotta have one.","start":1540.85,"end":1543.845,"sentiment":"neutral","sentiment_score":-0.0886243236335841},{"text":"Hang on a sec.","start":1544.725,"end":1545.525,"sentiment":"neutral","sentiment_score":-0.03567532915621996},{"text":"Let me just give me two secs.","start":1545.525,"end":1547.065,"sentiment":"neutral","sentiment_score":-0.022148422098585537},{"text":"Okay.","start":1553.6849,"end":1554.005,"sentiment":"neutral","sentiment_score":-0.005225038155913353},{"text":"Here's one.","start":1554.005,"end":1554.825,"sentiment":"neutral","sentiment_score":-0.008533154614269733}],"sentiment":"neutral","sentiment_score":-0.05179596714675427,"num_words":25,"start":1540.85,"end":1554.825},{"sentences":[{"text":"Copy.","start":1555.2849,"end":1555.7849,"sentiment":"neutral","sentiment_score":-0.018999967724084858},{"text":"It's gotta be something like this.","start":1561.2001,"end":1562.9801,"sentiment":"neutral","sentiment_score":-0.037752485213180385},{"text":"I'll just send you the photo.","start":1564.0801,"end":1565.3601,"sentiment":"neutral","sentiment_score":-0.0025438953501482806},{"text":"You see it?","start":1565.3601,"end":1566.18,"sentiment":"neutral","sentiment_score":-0.018950606385866802},{"text":"No.","start":1571.6001,"end":1571.76,"sentiment":"negative","sentiment_score":-0.4173588752746582}],"sentiment":"neutral","sentiment_score":-0.04323464385507738,"num_words":17,"start":1555.2849,"end":1571.76},{"sentences":[{"text":"No.","start":1571.76,"end":1572.0,"sentiment":"negative","sentiment_score":-0.3608960807323456},{"text":"That's the network terminal device.","start":1572.0,"end":1574.42,"sentiment":"neutral","sentiment_score":-0.21028546392917633},{"text":"That's not a yes.","start":1575.0651,"end":1576.665,"sentiment":"neutral","sentiment_score":-0.25212059542536736},{"text":"That's not a router.","start":1576.665,"end":1577.805,"sentiment":"neutral","sentiment_score":-0.1970592886209488},{"text":"Well, it's telling me it's there, so it's gotta be somewhere.","start":1584.185,"end":1587.165,"sentiment":"neutral","sentiment_score":-0.15583743900060654}],"sentiment":"neutral","sentiment_score":-0.19693019062280656,"num_words":25,"start":1571.76,"end":1587.165},{"sentences":[{"text":"So where you've got all those can you see where all those cables you've taken the photo off?","start":1589.64,"end":1594.36,"sentiment":"neutral","sentiment_score":-0.043975321369038686},{"text":"Can you take a step back and just send me the whole frame of that?","start":1594.36,"end":1598.62,"sentiment":"neutral","sentiment_score":-0.020389168336987496},{"text":"Yeah, please.","start":1599.64,"end":1600.2,"sentiment":"neutral","sentiment_score":0.08393887430429459},{"text":"Because that, what you're holding in your hand is the optic cable, and that's gonna be plugged into the optical box.","start":1600.2,"end":1609.495,"sentiment":"neutral","sentiment_score":0.04402642147172065},{"text":"Was that was that already loose, or did you pull that out of the box somewhere?","start":1610.515,"end":1614.135,"sentiment":"neutral","sentiment_score":-0.0478875144617632}],"sentiment":"neutral","sentiment_score":-0.010710568632930517,"num_words":72,"start":1589.64,"end":1614.135},{"sentences":[{"text":"I lied to me.","start":1615.32,"end":1616.38,"sentiment":"negative","sentiment_score":-0.4099522680044174},{"text":"Alright?","start":1619.08,"end":1619.58,"sentiment":"neutral","sentiment_score":-0.09601064026355743},{"text":"So why they've got no.","start":1633.275,"end":1639.035,"sentiment":"neutral","sentiment_score":-0.12224473357200623},{"text":"That's alright.","start":1639.035,"end":1639.775,"sentiment":"neutral","sentiment_score":-0.2352108731865883},{"text":"Okay.","start":1646.95,"end":1647.45,"sentiment":"neutral","sentiment_score":-0.011774485930800438}],"sentiment":"neutral","sentiment_score":-0.21763381634194118,"num_words":13,"start":1615.32,"end":1647.45},{"sentences":[{"text":"So this is your main yeah.","start":1647.51,"end":1653.11,"sentiment":"neutral","sentiment_score":0.0012577132632335026},{"text":"Commune yeah.","start":1653.11,"end":1653.75,"sentiment":"neutral","sentiment_score":0.013689168263226748},{"text":"Commune use box.","start":1653.75,"end":1654.47,"sentiment":"neutral","sentiment_score":0.01098249697436889},{"text":"That's inside your shop?","start":1654.47,"end":1656.01,"sentiment":"neutral","sentiment_score":0.004592255689203739},{"text":"Well, what the hell do you need all that for?","start":1669.2,"end":1671.62,"sentiment":"neutral","sentiment_score":-0.10126224979758262}],"sentiment":"neutral","sentiment_score":-0.037055254727602,"num_words":25,"start":1647.51,"end":1671.62},{"sentences":[{"text":"No.","start":1675.6,"end":1675.84,"sentiment":"neutral","sentiment_score":-0.10644544661045074},{"text":"All this con you you so you're inside this Unit C 005 and you see that?","start":1675.84,"end":1682.74,"sentiment":"neutral","sentiment_score":-0.05564450228121132},{"text":"Yeah.","start":1694.225,"end":1694.385,"sentiment":"neutral","sentiment_score":0.020216211676597595},{"text":"Because you got one, 2345612Up to 24.","start":1694.385,"end":1698.45,"sentiment":"neutral","sentiment_score":0.00437174311705998},{"text":"Okay.","start":1701.8899,"end":1702.2899,"sentiment":"neutral","sentiment_score":-0.011531190946698189}],"sentiment":"neutral","sentiment_score":-0.036825779252327405,"num_words":26,"start":1675.6,"end":1702.2899},{"sentences":[{"text":"So where there's gonna be an NTD box.","start":1702.2899,"end":1705.1699,"sentiment":"neutral","sentiment_score":-0.09369289735332131},{"text":"Otherwise, it's not gonna work for 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I'm just trying. An Internet service for one of my business premises to it's I think the infrastructure is super networks, and you're listed as a a Are they? Alright. Okay. Yeah. Sarat, s a r a t. Good. Nice to meet you, Tom. You alright? It's Unit 5 C, 11 Launceston Street. Yeah. Yeah. Yeah. But it's a business premises. It's not one of the residential ones. It's it's a medical and skin GP and skin clinic. Oh, from here? Yeah. Right. Right. Right. Canberra. We're in yeah. We're in Canberra. Yeah. It's a Wowa building. Yeah. Right. Right. Right. Right. NDIS groups. Yeah. Right. Okay. First aid kits? Yeah. We're we're, like we'll have GPs here, primary health. General practitioners, doctors, and stuff. No. No. We we we are just GP, general practitioners. Yeah. Yeah. Yeah. Yeah. GP and skin, basically. Yep. So it's it's it's we're definitely on the ground. Is it I'm thinking it's what about GO5C? Yeah. Well well, yeah. According to our plan, it says 5 C. So we own both 4 C and 5 C. It says so on the when I look at the comms box where they put my comms box, it on the little white cable that's coming out, I'm I believe that's the Internet cable. It says COO5, if that helps. Does that ring a bell? No. No. No. Just the just the Internet service. We've we've got, like, a yeah. Yeah. Yeah. I looked at the plans. I want the one gig down and one gig up. Yeah. I'm pretty sure they've they offer that to you. Yeah. That thousand megabits down and thousand megabits up. Yeah. Yeah. That's the one. Yeah. Right. Yeah. Right. Right. Right. Mhmm. Yeah. Yeah. So so yeah. So we're getting a so there's a specialist IT mob that have to set this whole place up because it links to the Medicaid, it links to banking systems, it links to, you know, high CapEx machines and all that stuff. So there's there's a mob that'll come from Melbourne to do it all. So, yeah. That's it. So they they yeah. They'll connect the router. Yeah. Yeah. Exactly, sir. It's it's all cloud infrastructure that they have to set up and everything, sir. Yep. Uh-huh. Airtel, finally, is an Indian company. Yeah. Right. Right. I was wondering. Because I grew up in India till I was, like, 22 or something, and Airtel was a popular, you know, mobile network. Like, it was, like, the biggest mobile network in India. No. They sold up. They sold up. You're right. Right. I'm not the same guy. Yeah. Right. Right. That's fine. Do the company name. Yeah. Yeah. So it has to all be invoiced. So just quickly before we proceed, couple of questions. So if we put it under the company name, what details do you need? Okay. Mhmm. What what address do you usually put down for the company? So because, like yeah. Alright. So and so on the ASIC extract, which is the ASIC body that maintains all the company details. I will give you the address on that. How about that? Yep. And you're based in Melbourne, Tom. Is that right? Yeah. Right. Right. Right. Yeah. Cool. You're right. Yeah. Yeah. Yeah. Yeah. Yeah. Cool. Yeah. I worked for Telstra for fourteen years of my life. I used to be in corporate sales. So I started off in 2009 at a storefront, and then I moved to Telstra small and medium business. Oh, that Telstra is massive. Right? Like, back I was there. I left in '2 thousand seventeen. Oh, Crazy Jones. Yeah. Yeah. Yeah. Crazy Jones. Yeah. Yeah. Yeah. Crazy Jones, the mobile network. Yeah. Yeah. Oh, really? Yeah. Right. Right. Right. Right. Right. But we we we were Telstra direct director. Crazy Jones used to be a reseller of Telstra. Yeah. Yeah. Yeah. Yeah. 26O 2 6 0 6. Two six zero six. Yep. Philip. Philip. Philip. Yep. Yep. So it's Sarat, s a r a t, t g o t t as in tango, t t, I For Indigo, P For Peter, A For Apple, T For Tango, I For Indigo. Godipati. Godipati. So G O T T I P A T I. Yeah. You're right. Perfect. So it's my last name, g o t t I p a t I. Yep. Dot, s for Sam, h for hotel, a for alpha, r for Romeo, a for alpha, t for tango. So you'll see my first name different in my email address. Don't worry about it. Right? Yeah. Yeah. Yeah. @gmail.com. Probably, like, a different one, but we haven't set up our email address. So keep keep that for now, and I'll change it later. Yeah. We already purchased the domains. Oh, good. That's yeah. Yeah. Yeah. Yep. 479606. Thank you. 05/17/1984. Yeah. Driver's license and Medicare. Yep. It's for the ID check. Yeah. Yeah. Yeah. Yep. All good. Yeah. So it's 526-3637. Sorry? Yep. Yep. You need the a ABN or ACN? I can give you the ACN number, or do you do you need the ABN? Let me look it up quickly. Give me one second. ACN. Looks like I can do it. Give me one sec. Sorry. Just give me a sec. It's Palm Healthcare. Nanap. L m, palm. Yep. P l m. Health health care. Yeah. Health care, all one word, Number4AsInN, no, 4, the number four, p t y l t d. Yep. Try separate as well. I'm not sure if it's one give me one sec. Health care is one word. Yeah. I've got the ABN number for you. It is 52693835513. Yep. You probably need the you probably need the principal place of business address. Yeah. That's right. That's correct. Yeah. Thirty five dot .sherat@gmail.com. Yep. That's it. Yep. Yep. Yeah. Yeah. Mhmm. What's that, sir? Oh, yeah. Yeah. Yep. 52693835513. Yep. So it's a it it's a principal place of business, which is Unit C 05. Yep. 11 Launceston Street, Philip. Number 11. Yep. Launceston. Exactly. Yep. Yeah. Yeah. We just need the connection to be live. Perfect. This is the okay. So which one is the what's the plan you're putting me on? Yeah. Yeah. Yeah. And what's it called? As a same thing as a yeah. Yeah. Yeah. Yeah. Same thing as a residential, but, like, the invoice will be on the business. Yeah? That's alright. That's alright. Yeah. Yeah. Yeah. Yeah. Yes. So just yeah. Mhmm. Yep. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That's all good. Yeah. So what's the up up and down on this plan again? The uh-huh. Yeah. Okay. So what what no. No. That's fine. You're just a reset light. Alright. Yeah. Right. Right. Cool. Cool. Alright. Yeah. Cool. Alright. Right. Yep. Yep. Okay. Yep. Yep. Yeah. Yeah. Yeah. Yeah. Yes. Yeah. So it'll start so this plan is gonna start with 500 down and 50 up. And then in a week's time, the boost will kick in. And then the plan, the down and up will become thousand by thousand. Yeah? Okay. Yep. Mhmm. Yep. Give me a sec. 040 so 040 yep. Yep. Yep. Yeah. Yeah. That's Yep. Yep. We do. We do. Yeah. Yeah. Yeah. Yeah. Yeah. We supply everything. The router and everything. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That's all been set up by the IT provider. Yeah. Yeah. It's a it's a it's a decent IT investment, almost 30 k. So it's it's a big setup. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. So just quick question before we so the connection will be active when? Sorry? It's already active. So just before I let you go, what's what's the payment method? How do we pay? So you send an invoice? Okay. But but you reckon the connection is active? Okay. So last, before I let you go, the so I've seen the Internet cable. So it's a thin cable that comes out. It's got a label on it, a blue label that says COO5. So I'm I'm guessing that yeah. Yeah. Yeah. Yeah. Perfect. That's what I mean. Who last for you last for for some photos? Okay. Perfect. Perfect. I just wanna see if I've got the right connection there. Yes. Yep. Okay. Yeah. I've sent it. I've sent the photos. No. No, sir. That's yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I don't. It doesn't we don't have a black box there. Yeah. But that's a router right there. NTD. Right. What? No. We definitely don't have that. Yep. Yep. Yep. Are we there? No. No. No. It was already loose. It was no. No. It was it was already out. So he I'll here you go. This is the photo of the box. Entire box, it's that that that whole device is definitely not here. It's loading now. Sorry. The reception is a bit bad inside. The the that cable that's what I thought. Right? So the cable needs to be plugged into a box. Comes that's where that's the server. Right? Yeah. That's inside the yep. That's right. And then that white cable is hanging out. I thought yeah. Which one? The blue, yellow, and stuff? That's right. No. No. This is my unit. I I we bought the place. So that contract you see is where all our other medical servers and stuff will go. So all those cables, we need that. Yep. Yep. That's right. Now you can see see that white cable there that that's sitting aside? That that cable is just left free. That's the cable that I believe will plug into the NTD box. 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I'm just trying. An Internet service for one of my business premises to it's I think the infrastructure is super networks, and you're listed as a a Are they? Alright. Okay.\n\nYeah. Sarat, s a r a t. Good. Nice to meet you, Tom. You alright?\n\nIt's Unit 5 C, 11 Launceston Street. Yeah. Yeah. Yeah. But it's a business premises.\n\nIt's not one of the residential ones. It's it's a medical and skin GP and skin clinic. Oh, from here? Yeah. Right.\n\nRight. Right. Canberra. We're in yeah. We're in Canberra.\n\nYeah. It's a Wowa building. Yeah. Right. Right.\n\nRight. Right. NDIS groups. Yeah. Right.\n\nOkay. First aid kits? Yeah. We're we're, like we'll have GPs here, primary health. General practitioners, doctors, and stuff.\n\nNo. No. We we we are just GP, general practitioners. Yeah. Yeah.\n\nYeah. Yeah. GP and skin, basically. Yep. So it's it's it's we're definitely on the ground.\n\nIs it I'm thinking it's what about GO5C? Yeah. Well well, yeah. According to our plan, it says 5 C. So we own both 4 C and 5 C.\n\nIt says so on the when I look at the comms box where they put my comms box, it on the little white cable that's coming out, I'm I believe that's the Internet cable. It says COO5, if that helps. Does that ring a bell? No. No.\n\nNo. Just the just the Internet service. We've we've got, like, a yeah. Yeah. Yeah.\n\nI looked at the plans. I want the one gig down and one gig up. Yeah. I'm pretty sure they've they offer that to you. Yeah.\n\nThat thousand megabits down and thousand megabits up. Yeah. Yeah. That's the one. Yeah.\n\nRight. Yeah. Right. Right. Right.\n\nMhmm. Yeah. Yeah. So so yeah. So we're getting a so there's a specialist IT mob that have to set this whole place up because it links to the Medicaid, it links to banking systems, it links to, you know, high CapEx machines and all that stuff.\n\nSo there's there's a mob that'll come from Melbourne to do it all. So, yeah. That's it. So they they yeah. They'll connect the router.\n\nYeah. Yeah. Exactly, sir. It's it's all cloud infrastructure that they have to set up and everything, sir. Yep.\n\nUh-huh. Airtel, finally, is an Indian company. Yeah. Right. Right.\n\nI was wondering. Because I grew up in India till I was, like, 22 or something, and Airtel was a popular, you know, mobile network. Like, it was, like, the biggest mobile network in India. No. They sold up.\n\nThey sold up. You're right. Right. I'm not the same guy. Yeah.\n\nRight. Right. That's fine. Do the company name. Yeah.\n\nYeah. So it has to all be invoiced. So just quickly before we proceed, couple of questions. So if we put it under the company name, what details do you need? Okay.\n\nMhmm. What what address do you usually put down for the company? So because, like yeah. Alright. So and so on the ASIC extract, which is the ASIC body that maintains all the company details.\n\nI will give you the address on that. How about that? Yep. And you're based in Melbourne, Tom. Is that right?\n\nYeah. Right. Right. Right. Yeah.\n\nCool. You're right. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Cool. Yeah. I worked for Telstra for fourteen years of my life.\n\nI used to be in corporate sales. So I started off in 2009 at a storefront, and then I moved to Telstra small and medium business. Oh, that Telstra is massive. Right? Like, back I was there.\n\nI left in '2 thousand seventeen. Oh, Crazy Jones. Yeah. Yeah. Yeah.\n\nCrazy Jones. Yeah. Yeah. Yeah. Crazy Jones, the mobile network.\n\nYeah. Yeah. Oh, really? Yeah. Right.\n\nRight. Right. Right. Right. But we we we were Telstra direct director.\n\nCrazy Jones used to be a reseller of Telstra. Yeah. Yeah. Yeah. Yeah.\n\n26O 2 6 0 6. Two six zero six. Yep. Philip. Philip.\n\nPhilip. Yep. Yep. So it's Sarat, s a r a t, t g o t t as in tango, t t, I For Indigo, P For Peter, A For Apple, T For Tango, I For Indigo. Godipati.\n\nGodipati. So G O T T I P A T I. Yeah. You're right. Perfect.\n\nSo it's my last name, g o t t I p a t I. Yep. Dot, s for Sam, h for hotel, a for alpha, r for Romeo, a for alpha, t for tango. So you'll see my first name different in my email address. Don't worry about it.\n\nRight? Yeah. Yeah. Yeah. @gmail.com.\n\nProbably, like, a different one, but we haven't set up our email address. So keep keep that for now, and I'll change it later. Yeah. We already purchased the domains. Oh, good.\n\nThat's yeah. Yeah. Yeah. Yep. 479606.\n\nThank you. 05/17/1984. Yeah. Driver's license and Medicare. Yep.\n\nIt's for the ID check. Yeah. Yeah. Yeah. Yep.\n\nAll good. Yeah. So it's 526-3637. Sorry? Yep.\n\nYep. You need the a ABN or ACN? I can give you the ACN number, or do you do you need the ABN? Let me look it up quickly. Give me one second.\n\nACN. Looks like I can do it. Give me one sec. Sorry. Just give me a sec.\n\nIt's Palm Healthcare. Nanap. L m, palm. Yep. P l m.\n\nHealth health care. Yeah. Health care, all one word, Number4AsInN, no, 4, the number four, p t y l t d. Yep. Try separate as well.\n\nI'm not sure if it's one give me one sec. Health care is one word. Yeah. I've got the ABN number for you. It is 52693835513.\n\nYep. You probably need the you probably need the principal place of business address. Yeah. That's right. That's correct.\n\nYeah. Thirty five dot .sherat@gmail.com. Yep. That's it. Yep.\n\nYep. Yeah. Yeah. Mhmm. What's that, sir?\n\nOh, yeah. Yeah. Yep. 52693835513. Yep.\n\nSo it's a it it's a principal place of business, which is Unit C 05. Yep. 11 Launceston Street, Philip. Number 11. Yep.\n\nLaunceston. Exactly. Yep. Yeah. Yeah.\n\nWe just need the connection to be live. Perfect. This is the okay. So which one is the what's the plan you're putting me on? Yeah.\n\nYeah. Yeah. And what's it called? As a same thing as a yeah. Yeah.\n\nYeah. Yeah. Same thing as a residential, but, like, the invoice will be on the business. Yeah? That's alright.\n\nThat's alright. Yeah. Yeah. Yeah. Yeah.\n\nYes. So just yeah. Mhmm. Yep. Yep.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. That's all good. Yeah. So what's the up up and down on this plan again? The uh-huh.\n\nYeah. Okay. So what what no. No. That's fine.\n\nYou're just a reset light. Alright. Yeah. Right. Right.\n\nCool. Cool. Alright. Yeah. Cool.\n\nAlright. Right. Yep. Yep. Okay.\n\nYep. Yep. Yeah. Yeah. Yeah.\n\nYeah. Yes. Yeah. So it'll start so this plan is gonna start with 500 down and 50 up. And then in a week's time, the boost will kick in.\n\nAnd then the plan, the down and up will become thousand by thousand. Yeah? Okay. Yep. Mhmm.\n\nYep. Give me a sec. 040 so 040 yep. Yep. Yep.\n\nYeah. Yeah. That's Yep. Yep. We do.\n\nWe do. Yeah. Yeah. Yeah. Yeah.\n\nYeah. We supply everything. The router and everything. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nThat's all been set up by the IT provider. Yeah. Yeah. It's a it's a it's a decent IT investment, almost 30 k. So it's it's a big setup.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. So just quick question before we so the connection will be active when?\n\nSorry? It's already active. So just before I let you go, what's what's the payment method? How do we pay? So you send an invoice?\n\nOkay. But but you reckon the connection is active? Okay. So last, before I let you go, the so I've seen the Internet cable. So it's a thin cable that comes out.\n\nIt's got a label on it, a blue label that says COO5. So I'm I'm guessing that yeah. Yeah. Yeah. Yeah.\n\nPerfect. That's what I mean. Who last for you last for for some photos? Okay. Perfect.\n\nPerfect. I just wanna see if I've got the right connection there. Yes. Yep. Okay.\n\nYeah. I've sent it. I've sent the photos. No. No, sir.\n\nThat's yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. I don't. It doesn't we don't have a black box there. Yeah.\n\nBut that's a router right there. NTD. Right. What? No.\n\nWe definitely don't have that. Yep. Yep. Yep. Are we there?\n\nNo. No. No. It was already loose. It was no.\n\nNo. It was it was already out. So he I'll here you go. This is the photo of the box. Entire box, it's that that that whole device is definitely not here.\n\nIt's loading now. Sorry. The reception is a bit bad inside. The the that cable that's what I thought. Right?\n\nSo the cable needs to be plugged into a box. Comes that's where that's the server. Right? Yeah. That's inside the yep.\n\nThat's right. And then that white cable is hanging out. I thought yeah. Which one? The blue, yellow, and stuff?\n\nThat's right. No. No. This is my unit. I I we bought the place.\n\nSo that contract you see is where all our other medical servers and stuff will go. So all those cables, we need that. Yep. Yep. That's right.\n\nNow you can see see that white cable there that that's sitting aside? That that cable is just left free. That's the cable that I believe will plug into the NTD box. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2200300395488739},{"text":"I'm just trying.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10900729149580002},{"text":"An Internet service for one of my business premises to it's I think the infrastructure is super networks, and you're listed as a a Are they?","start":3.6,"end":17.385,"sentiment":"neutral","sentiment_score":0.11297118262602733},{"text":"Alright.","start":17.385,"end":17.885,"sentiment":"neutral","sentiment_score":0.09624288976192474},{"text":"Okay.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":0.08983238786458969}],"sentiment":"neutral","sentiment_score":0.11469931062310934,"num_words":32,"start":1.8399999,"end":18.525},{"sentences":[{"text":"Yeah.","start":24.505001,"end":25.005001,"sentiment":"neutral","sentiment_score":0.06087782979011536},{"text":"Sarat, s a r a 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all been set up by the IT provider.","start":1335.25,"end":1337.8301,"sentiment":"neutral","sentiment_score":0.06923793132106464},{"text":"Yeah.","start":1337.89,"end":1338.05,"sentiment":"neutral","sentiment_score":0.024119030684232712},{"text":"Yeah.","start":1338.05,"end":1338.55,"sentiment":"neutral","sentiment_score":0.0239659883081913},{"text":"It's a it's a it's a decent IT investment, almost 30 k.","start":1341.7849,"end":1346.6649,"sentiment":"neutral","sentiment_score":0.17582181943968558},{"text":"So it's it's a big 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just quick question before we so the connection will be active when?","start":1385.7001,"end":1391.9401,"sentiment":"neutral","sentiment_score":-0.012811874540952535}],"sentiment":"neutral","sentiment_score":-0.004433630965650082,"num_words":17,"start":1373.855,"end":1391.9401},{"sentences":[{"text":"Sorry?","start":1391.9401,"end":1392.4401,"sentiment":"neutral","sentiment_score":-0.059258636087179184},{"text":"It's already active.","start":1393.635,"end":1394.775,"sentiment":"neutral","sentiment_score":-0.02323925370971362},{"text":"So just before I let you go, what's what's the payment method?","start":1395.0751,"end":1399.7151,"sentiment":"neutral","sentiment_score":-0.0014244206637764971},{"text":"How do we pay?","start":1399.7151,"end":1400.755,"sentiment":"neutral","sentiment_score":-0.005416926462203264},{"text":"So you send an 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plugged into a box.","start":1645.95,"end":1648.215,"sentiment":"neutral","sentiment_score":-0.026805604994297027},{"text":"Comes that's where that's the server.","start":1651.815,"end":1653.815,"sentiment":"neutral","sentiment_score":0.0063580053198772175},{"text":"Right?","start":1653.815,"end":1654.315,"sentiment":"neutral","sentiment_score":0.005252455361187458},{"text":"Yeah.","start":1656.9349,"end":1657.335,"sentiment":"neutral","sentiment_score":0.010220949538052082},{"text":"That's inside the yep.","start":1657.335,"end":1658.715,"sentiment":"neutral","sentiment_score":0.01279592071659863}],"sentiment":"neutral","sentiment_score":-0.007420496829912405,"num_words":22,"start":1645.95,"end":1658.715},{"sentences":[{"text":"That's right.","start":1659.975,"end":1660.715,"sentiment":"neutral","sentiment_score":0.04220237955451012},{"text":"And then that white cable is hanging out.","start":1662.0199,"end":1665.0,"sentiment":"neutral","sentiment_score":-0.01530660130083561},{"text":"I thought yeah.","start":1669.7,"end":1672.6799,"sentiment":"neutral","sentiment_score":-0.0743882271150748},{"text":"Which one?","start":1672.82,"end":1673.46,"sentiment":"neutral","sentiment_score":-0.018010513857007027},{"text":"The blue, yellow, and stuff?","start":1673.46,"end":1675.245,"sentiment":"neutral","sentiment_score":-0.02597460001707077}],"sentiment":"neutral","sentiment_score":-0.021355338022112848,"num_words":20,"start":1659.975,"end":1675.245},{"sentences":[{"text":"That's right.","start":1682.925,"end":1683.825,"sentiment":"neutral","sentiment_score":0.026917372830212116},{"text":"No.","start":1683.965,"end":1684.205,"sentiment":"neutral","sentiment_score":-0.13429465889930725},{"text":"No.","start":1684.205,"end":1684.365,"sentiment":"neutral","sentiment_score":-0.12925925850868225},{"text":"This is my unit.","start":1684.365,"end":1685.245,"sentiment":"neutral","sentiment_score":-0.06197326444089413},{"text":"I I we bought the place.","start":1685.245,"end":1686.705,"sentiment":"neutral","sentiment_score":-0.0035590616365273795}],"sentiment":"neutral","sentiment_score":-0.03421189995216472,"num_words":14,"start":1682.925,"end":1686.705},{"sentences":[{"text":"So that contract you see is where all our other medical servers and stuff will go.","start":1687.085,"end":1693.0599,"sentiment":"neutral","sentiment_score":-0.028423496056348085},{"text":"So all those cables, we need that.","start":1693.0599,"end":1695.24,"sentiment":"neutral","sentiment_score":-0.0005237420222588948},{"text":"Yep.","start":1695.2999,"end":1695.7999,"sentiment":"neutral","sentiment_score":0.02038754895329475},{"text":"Yep.","start":1699.0599,"end":1699.5599,"sentiment":"neutral","sentiment_score":0.06021881103515625},{"text":"That's right.","start":1699.7,"end":1700.44,"sentiment":"neutral","sentiment_score":0.10185633599758148}],"sentiment":"neutral","sentiment_score":-0.006449003669398802,"num_words":27,"start":1687.085,"end":1700.44},{"sentences":[{"text":"Now you can see see that white cable there that that's sitting aside?","start":1706.865,"end":1711.365,"sentiment":"neutral","sentiment_score":-0.0023809285261310064},{"text":"That that cable is just left free.","start":1712.225,"end":1714.965,"sentiment":"neutral","sentiment_score":0.16101140635354177},{"text":"That's the cable that I believe will plug into the NTD box.","start":1715.585,"end":1719.125,"sentiment":"neutral","sentiment_score":0.13628853422900042},{"text":"Thank you.","start":1722.55,"end":1723.4501,"sentiment":"positive","sentiment_score":0.5594034790992737}],"sentiment":"neutral","sentiment_score":0.11324697478181299,"num_words":34,"start":1706.865,"end":1723.4501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Airtel.\n\nChannel 1: Hey. I'm just trying. An Internet service for one of my business premises\n\nChannel 0: Yep.\n\nChannel 1: to it's I think the infrastructure is super networks, and you're listed as a\n\nChannel 0: One of the best\n\nChannel 1: a\n\nChannel 0: Internet service providers.\n\nChannel 1: Are they? Alright. Okay.\n\nChannel 0: Hang on one second. Let me just pull out the Super Network site.\n\nChannel 1: Yeah.\n\nChannel 0: And what was your name?\n\nChannel 1: Sarat, s a r\n\nChannel 0: Sir,\n\nChannel 1: a t.\n\nChannel 0: and how are you, mate? It's Dom here from\n\nChannel 1: Good.\n\nChannel 0: Airtel.\n\nChannel 1: Nice to meet you, Tom.\n\nChannel 0: Alright. Let me just open up this site. I'm just waiting for a security code to come through because it's all these new compliances now.\n\nChannel 1: You alright?\n\nChannel 0: Yep. And what is the address?\n\nChannel 1: It's Unit 5 C,\n\nChannel 0: Yep.\n\nChannel 1: 11 Launceston Street.\n\nChannel 0: Ah, yeah. That's Super Networks. Yeah.\n\nChannel 1: Yeah. Yeah. Yeah. But\n\nChannel 0: Yeah.\n\nChannel 1: it's a business premises. It's not one of the residential\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: ones.\n\nChannel 0: Yeah. No problems. Alright. So what sort of business are you running? Are you gonna run?\n\nChannel 1: It's it's a medical and skin GP and skin clinic.\n\nChannel 0: Oh, that's the second one we got this this week.\n\nChannel 1: Oh, from here?\n\nChannel 0: No. No. We got one medical one here in Melbourne,\n\nChannel 1: Yeah. Right. Right. Right.\n\nChannel 0: and now we there's another one that you guys are in I\n\nChannel 1: Canberra.\n\nChannel 0: think you're you're\n\nChannel 1: We're\n\nChannel 0: in\n\nChannel 1: in\n\nChannel 0: Canberra. Yeah. Yeah.\n\nChannel 1: yeah. We're in Canberra. Yeah. It's\n\nChannel 0: Because\n\nChannel 1: a\n\nChannel 0: we\n\nChannel 1: Wowa\n\nChannel 0: do we\n\nChannel 1: building.\n\nChannel 0: do a lot of a lot of work also for India India side groups and many\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Right. Right. Right. Right. NDIS groups.\n\nChannel 0: yeah.\n\nChannel 1: Yeah. Right. Okay.\n\nChannel 0: So you you you guys have, like, first aid kits and stuff like that. Yeah?\n\nChannel 1: First aid kits? Yeah. We're we're, like we'll have GPs here, primary health. General\n\nChannel 0: Okay.\n\nChannel 1: practitioners, doctors, and stuff.\n\nChannel 0: I've got a well, I've got a I've got a I've got what about for optometrists and stuff like that?\n\nChannel 1: No. No. We we we are just GP, general\n\nChannel 0: Okay.\n\nChannel 1: practitioners.\n\nChannel 0: Just GP.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. GP and skin, basically.\n\nChannel 0: Okay. So it's 11 Launchester Street, Philip. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: And the unit number you said was 5 C or G 5 C or G 05 C? Yeah. Because 5 C doesn't come up straight away, so it'll be probably\n\nChannel 1: So it's it's it's\n\nChannel 0: yeah.\n\nChannel 1: we're definitely on the ground.\n\nChannel 0: So it'd be G\n\nChannel 1: Is it\n\nChannel 0: 5 C. Let's see if it's G5C.\n\nChannel 1: I'm\n\nChannel 0: No.\n\nChannel 1: thinking it's\n\nChannel 0: G 0. No. No G0.\n\nChannel 1: what about GO5C?\n\nChannel 0: G O5. See no. This I love I love the way they did this. So you're on the Ground 4 and the unit number is 5 C.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Well well, yeah. According to our plan, it says 5 C. So we own both 4 C and 5\n\nChannel 0: Okay. Unit 10 let me just have a look. Hang on. Let me just go through it. So you got Unit 1001102345.\n\nThat's\n\nChannel 1: C. It says so on the when I look at the comms box where they put my comms box,\n\nChannel 0: yep.\n\nChannel 1: it on the little white cable that's coming out, I'm I believe that's the Internet cable. It says COO5, if that\n\nChannel 0: Uh-huh. C, 00,\n\nChannel 1: helps.\n\nChannel 0: 5. That sounds more like it.\n\nChannel 1: Does that ring a bell?\n\nChannel 0: Yep. That's the one. So Unit C, 005, Manchester. Very good. Alright.\n\nSo with that, apart from the Internet, will you need any, like, landline, the handsets, and stuff like that?\n\nChannel 1: No. No. No. Just the just the Internet service.\n\nChannel 0: Okay. Now I'm\n\nChannel 1: We've\n\nChannel 0: just asking\n\nChannel 1: we've\n\nChannel 0: because\n\nChannel 1: got, like, a yeah. Yeah. Yeah.\n\nChannel 0: we do all that as well. Alright. So how many people will be using the Internet inside the the establishment?\n\nChannel 1: I looked at the plans. I want the one gig down and one gig up.\n\nChannel 0: One gig down, one gig up.\n\nChannel 1: Yeah. I'm pretty sure they've they offer that\n\nChannel 0: Oh, you're talking about the FiberBoost. The FiberBoost 1,000,\n\nChannel 1: to\n\nChannel 0: that's the one you that's what\n\nChannel 1: you.\n\nChannel 0: you're\n\nChannel 1: Yeah.\n\nChannel 0: talking\n\nChannel 1: That\n\nChannel 0: about.\n\nChannel 1: thousand megabits down and thousand\n\nChannel 0: Yeah.\n\nChannel 1: megabits\n\nChannel 0: Yeah. It's\n\nChannel 1: up.\n\nChannel 0: it's\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: not\n\nChannel 1: That's the\n\nChannel 0: it's\n\nChannel 1: one.\n\nChannel 0: yeah. It's it's a boost. What\n\nChannel 1: Yeah.\n\nChannel 0: the FiberBoost\n\nChannel 1: Right.\n\nChannel 0: needs, it's a bandwidth.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Right.\n\nChannel 0: we we're\n\nChannel 1: Right.\n\nChannel 0: so\n\nChannel 1: Right.\n\nChannel 0: the so okay. So we've gotta give you the the transit, the 500. Okay. No worries. Yeah.\n\nI'll get that sorted for you.\n\nChannel 1: Mhmm.\n\nChannel 0: Now with that one there, do you have your own router? Do you need a router?\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: would probably suggest\n\nChannel 1: So\n\nChannel 0: a Wi Fi\n\nChannel 1: so\n\nChannel 0: 7 for that.\n\nChannel 1: yeah. So we're getting a so there's a specialist IT mob that have to set this whole place up\n\nChannel 0: Okay. Cool.\n\nChannel 1: because it links to the Medicaid, it links to banking systems, it links to, you know, high CapEx machines and all that stuff. So there's there's a mob that'll come from Melbourne\n\nChannel 0: Yeah.\n\nChannel 1: to do\n\nChannel 0: All\n\nChannel 1: it\n\nChannel 0: I\n\nChannel 1: all.\n\nChannel 0: do is\n\nChannel 1: So,\n\nChannel 0: just access it through the Wi Fi, put the password, and that's it.\n\nChannel 1: yeah.\n\nChannel 0: It's\n\nChannel 1: That's\n\nChannel 0: not\n\nChannel 1: it. So\n\nChannel 0: really\n\nChannel 1: they\n\nChannel 0: it's\n\nChannel 1: they\n\nChannel 0: not that high-tech.\n\nChannel 1: yeah. They'll\n\nChannel 0: But\n\nChannel 1: connect\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: understand\n\nChannel 1: router.\n\nChannel 0: what you're saying. It's\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: best in that because what I do then is they provide all the security walls and stuff like that\n\nChannel 1: Exactly,\n\nChannel 0: that you\n\nChannel 1: sir.\n\nChannel 0: need. Yeah.\n\nChannel 1: It's it's all cloud infrastructure that they have to set up and everything, sir.\n\nChannel 0: Okay. So we'll gonna put this down as a business. So let me\n\nChannel 1: Yep.\n\nChannel 0: just add you one as a customer.\n\nChannel 1: Uh-huh. Airtel, finally, is an Indian company.\n\nChannel 0: So in India, not in Australia.\n\nChannel 1: Yeah. Right. Right. I was wondering. Because I grew up in India till I was, like, 22 or something, and Airtel was a popular, you know, mobile network.\n\nLike, it was, like, the biggest mobile network in India.\n\nChannel 0: Well, it's not that good anymore because everybody that comes from India, they think we're the same company. They'll ring us\n\nChannel 1: No.\n\nChannel 0: up,\n\nChannel 1: They sold\n\nChannel 0: and\n\nChannel 1: up.\n\nChannel 0: they'll\n\nChannel 1: They\n\nChannel 0: say,\n\nChannel 1: sold\n\nChannel 0: our\n\nChannel 1: up.\n\nChannel 0: roaming is not working. And I said,\n\nChannel 1: You're right.\n\nChannel 0: sorry.\n\nChannel 1: Right.\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: can't\n\nChannel 1: not the\n\nChannel 0: help\n\nChannel 1: same\n\nChannel 0: you.\n\nChannel 1: guy. Yeah. Right.\n\nChannel 0: Alright. So\n\nChannel 1: Right.\n\nChannel 0: we're\n\nChannel 1: That's\n\nChannel 0: gonna put\n\nChannel 1: fine.\n\nChannel 0: the the company name or your name.\n\nChannel 1: Do the company name.\n\nChannel 0: Yeah. Because, I mean, if you're gonna claim it on tax, you better open the\n\nChannel 1: Yeah.\n\nChannel 0: company\n\nChannel 1: Yeah. So\n\nChannel 0: name.\n\nChannel 1: it has to all be invoiced. So just quickly before we proceed,\n\nChannel 0: Yep.\n\nChannel 1: couple of questions. So if we put it under the company name,\n\nChannel 0: Yep.\n\nChannel 1: what details do you need?\n\nChannel 0: I need the comp well, let let let's fill out your details first,\n\nChannel 1: Okay.\n\nChannel 0: then I will need the company name and the company ABN number. And well, the actual address will be the same as the company, right, I'm I'm assuming.\n\nChannel 1: Mhmm. What what address do you usually put down for the company?\n\nChannel 0: Well,\n\nChannel 1: So\n\nChannel 0: depends\n\nChannel 1: because,\n\nChannel 0: on\n\nChannel 1: like\n\nChannel 0: your\n\nChannel 1: yeah.\n\nChannel 0: it depends on your tax who who does your tax,\n\nChannel 1: Alright.\n\nChannel 0: whether\n\nChannel 1: So\n\nChannel 0: whether you wanna put their interest down or\n\nChannel 1: and so on the ASIC extract, which is\n\nChannel 0: yeah.\n\nChannel 1: the ASIC body that maintains all the company details. I will give you the address on that. How about that?\n\nChannel 0: Yeah. Yeah. Alright. Well, give it to me when I need it. Hang on.\n\nLet me just finish start this off for you first.\n\nChannel 1: Yep.\n\nChannel 0: 200511. Just done straight.\n\nChannel 1: And you're based in\n\nChannel 0: Okay.\n\nChannel 1: Melbourne, Tom. Is that right?\n\nChannel 0: We've got our data centers in Melbourne, but then we've also got the soft switch up there in Sydney.\n\nChannel 1: Yeah. Right. Right.\n\nChannel 0: We'll\n\nChannel 1: Right.\n\nChannel 0: be opening up a new data center there probably early next year as well. So\n\nChannel 1: Yeah.\n\nChannel 0: we'll\n\nChannel 1: Cool.\n\nChannel 0: have two two in Melbourne and two in Sydney. But\n\nChannel 1: You're\n\nChannel 0: then, you\n\nChannel 1: right.\n\nChannel 0: know, our engineering people, they they're all over Australia. We've we gotta fly people. So let's say we got a big company that want might wanna install a 100 handsets or whatever. They want specific IT protections and stuff like that, and\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Yeah.\n\nChannel 0: need to\n\nChannel 1: Yeah.\n\nChannel 0: send out our engineering because there's two levels of IT specialist.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: A\n\nChannel 1: Cool.\n\nChannel 0: tech technical level at and also engineering level.\n\nChannel 1: Yeah. I worked for Telstra for fourteen years of my life.\n\nChannel 0: Yeah. Well, there you go, man. What the hell am I gonna say to you? Well, how come you left Telstra? What what department of Telstra were you in?\n\nChannel 1: I used to be in corporate sales. So I started off\n\nChannel 0: Oh, yeah. Yeah.\n\nChannel 1: in 2009 at a storefront,\n\nChannel 0: Yeah.\n\nChannel 1: and then I moved to Telstra small and medium\n\nChannel 0: So\n\nChannel 1: business.\n\nChannel 0: you would you would have named Crazy John?\n\nChannel 1: Oh, that Telstra is massive. Right? Like, back I was there. I left in '2 thousand\n\nChannel 0: Well, Crazy\n\nChannel 1: seventeen.\n\nChannel 0: John was one of the biggest resellers. They he actually took\n\nChannel 1: Oh,\n\nChannel 0: Dells\n\nChannel 1: Crazy\n\nChannel 0: Club\n\nChannel 1: Jones.\n\nChannel 0: to port.\n\nChannel 1: Yeah. Yeah. Yeah. Crazy Jones. Yeah.\n\nYeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Crazy\n\nChannel 0: John Hillhead.\n\nChannel 1: Jones, the\n\nChannel 0: I\n\nChannel 1: mobile\n\nChannel 0: used to I\n\nChannel 1: network.\n\nChannel 0: used to go\n\nChannel 1: Yeah.\n\nChannel 0: to school\n\nChannel 1: Yeah.\n\nChannel 0: with I used to go to\n\nChannel 1: Oh,\n\nChannel 0: school\n\nChannel 1: really?\n\nChannel 0: with him.\n\nChannel 1: Yeah. Right. Right. Right. Right.\n\nRight. But we we we were Telstra direct director. Crazy Jones used to be a reseller of Telstra.\n\nChannel 0: Yeah. That's right. Correct.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: What's what's the postcode out there where you are?\n\nChannel 1: 26O\n\nChannel 0: O three or\n\nChannel 1: 2\n\nChannel 0: o two?\n\nChannel 1: 6\n\nChannel 0: I think\n\nChannel 1: 0\n\nChannel 0: it's\n\nChannel 1: 6.\n\nChannel 0: 02. 0\n\nChannel 1: Two six zero six.\n\nChannel 0: 06. Okay.\n\nChannel 1: Yep.\n\nChannel 0: And the actual city? I know it's Canberra, A C T, but what's the name of the area? Is it Greenway or\n\nChannel 1: Philip. Philip.\n\nChannel 0: Oh, Phillips.\n\nChannel 1: Philip.\n\nChannel 0: Okay. Phillip.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Phillip. Phillip. Phillip. Okay.\n\nSo I know your full name.\n\nChannel 1: Yep. So it's Sarat, s a r a t,\n\nChannel 0: Yep.\n\nChannel 1: t g o\n\nChannel 0: Yep.\n\nChannel 1: t t as in tango, t t,\n\nChannel 0: Yep.\n\nChannel 1: I For Indigo, P For Peter, A For Apple, T For Tango, I\n\nChannel 0: Yep.\n\nChannel 1: For Indigo.\n\nChannel 0: Okay.\n\nChannel 1: Godipati.\n\nChannel 0: So that's Dotipada.\n\nChannel 1: Godipati. So G O T T I P A T I.\n\nChannel 0: Oh, Dotipadi. Okay. Got it. Sorry.\n\nChannel 1: Yeah. You're\n\nChannel 0: Okay.\n\nChannel 1: right. Perfect.\n\nChannel 0: And what's the best email address?\n\nChannel 1: So it's my last name, g o t t I p a t I.\n\nChannel 0: Okay. G o t t I p a t o, yep,\n\nChannel 1: Yep. Dot,\n\nChannel 0: dot\n\nChannel 1: s for Sam, h for hotel, a for alpha, r for Romeo, a for alpha, t for tango. So you'll see my first name different in\n\nChannel 0: Yep.\n\nChannel 1: my email address.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Don't\n\nChannel 0: Yeah. I\n\nChannel 1: worry\n\nChannel 0: was\n\nChannel 1: about\n\nChannel 0: gonna\n\nChannel 1: it.\n\nChannel 0: say\n\nChannel 1: Right?\n\nChannel 0: I was\n\nChannel 1: Yeah.\n\nChannel 0: gonna\n\nChannel 1: Yeah.\n\nChannel 0: say that, but that's alright. Yep.\n\nChannel 1: Yeah. @gmail.com.\n\nChannel 0: Gmail dot com. Now with the invoicing, you wanted to go to that email address or to your business, or do you have a business email\n\nChannel 1: Probably,\n\nChannel 0: address?\n\nChannel 1: like, a different one, but we haven't set up our email address. So keep keep that for now, and I'll change it later.\n\nChannel 0: Okay. So if you need any domains and stuff like that, we can do that as well.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: We already purchased the domains. Oh, good.\n\nChannel 0: Okay.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: yeah. Yeah. Yeah.\n\nChannel 0: and your best contact number is the one I have on screen, 0425\n\nChannel 1: Yep. 479606. Thank you.\n\nChannel 0: 479606. And your date of birth, please?\n\nChannel 1: 05/17/1984.\n\nChannel 0: 1984. And form of ID can be a driver's license, passport, or a Medicare card.\n\nChannel 1: Yeah. Driver's license and Medicare.\n\nChannel 0: Oh, I think you have a driver's license. That's the one that we mostly\n\nChannel 1: Yep.\n\nChannel 0: have on our files, and the reason why we do that so if anybody rings up, we need\n\nChannel 1: It's\n\nChannel 0: to\n\nChannel 1: for\n\nChannel 0: verify\n\nChannel 1: the ID check. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yep. All\n\nChannel 0: No. I just need\n\nChannel 1: good.\n\nChannel 0: the number. Yep.\n\nChannel 1: Yeah. So it's 526-3637.\n\nChannel 0: Five two six three 637. Alright. Now I'm just gonna add this on.\n\nChannel 1: Sorry?\n\nChannel 0: Okay. So you're added. Now I need okay. So this is gonna be business.\n\nChannel 1: Yep.\n\nChannel 0: Contact person is still gonna be you. Copy,\n\nChannel 1: Yep.\n\nChannel 0: paste. So I need the company ABN number.\n\nChannel 1: You need the a\n\nChannel 0: ABN number. Yeah.\n\nChannel 1: ABN or ACN? I can give you the ACN number,\n\nChannel 0: No.\n\nChannel 1: or\n\nChannel 0: No.\n\nChannel 1: do you\n\nChannel 0: ABN.\n\nChannel 1: do you need\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: ACN is for other stuff.\n\nChannel 1: ABN?\n\nChannel 0: ABN is, yeah, more of a company\n\nChannel 1: Let\n\nChannel 0: like\n\nChannel 1: me look it up quickly. Give me one second.\n\nChannel 0: okay. I could\n\nChannel 1: ACN.\n\nChannel 0: I could look\n\nChannel 1: Looks\n\nChannel 0: that up\n\nChannel 1: like\n\nChannel 0: for you. Hang on.\n\nChannel 1: I can do it. Give me\n\nChannel 0: Okay.\n\nChannel 1: one sec.\n\nChannel 0: Cool. Alright.\n\nChannel 1: Sorry. Just give me a sec.\n\nChannel 0: Yeah. What's what's the business name?\n\nChannel 1: It's Palm Healthcare.\n\nChannel 0: Farm as in f a r m?\n\nChannel 1: Nanap. L m, palm.\n\nChannel 0: Oh, sorry. Palm, p a\n\nChannel 1: Yep.\n\nChannel 0: l m\n\nChannel 1: P l\n\nChannel 0: dot\n\nChannel 1: m. Health health care.\n\nChannel 0: Okay. All one word?\n\nChannel 1: Yeah. Health care, all one word,\n\nChannel 0: Yep.\n\nChannel 1: Number4AsInN, no, 4, the number four,\n\nChannel 0: Yep.\n\nChannel 1: p t y l t d.\n\nChannel 0: P p t y l t d. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: I say palm health care, that's all one word, is it?\n\nChannel 1: Try separate as well. I'm not sure if it's one\n\nChannel 0: No.\n\nChannel 1: give\n\nChannel 0: No. I'm\n\nChannel 1: me\n\nChannel 0: just\n\nChannel 1: one sec.\n\nChannel 0: for company ID for the company name. That's all. Yeah.\n\nChannel 1: Health care is one word. Yeah.\n\nChannel 0: I said, Pub Separate Healthcare, number four, p t y l t d. Yeah. N o four. Yep.\n\nChannel 1: I've got the ABN number for you.\n\nChannel 0: Yep.\n\nChannel 1: It is 52693835513.\n\nChannel 0: Five two six nine three eight three five 513. Alright. Let me just update a few things here. Pays. Is this ABN registered for GST?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Cool. It'll be the same anyway, so that's alright. So that's all good. Let's save that.\n\nYep. Alright. That's all done. I'll just run everything back, alright, through\n\nChannel 1: You\n\nChannel 0: making\n\nChannel 1: probably\n\nChannel 0: sure\n\nChannel 1: need the you probably need the principal place of business address.\n\nChannel 0: yeah. Yeah. I was gonna I'll get I'll get that from you in a second.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So we've got Sarat Gautipati. That's G A,\n\nChannel 1: That's\n\nChannel 0: double\n\nChannel 1: right.\n\nChannel 0: T, I P A T I. Alright?\n\nChannel 1: That's\n\nChannel 0: So we\n\nChannel 1: correct.\n\nChannel 0: got gautipati\n\nChannel 1: Yeah.\n\nChannel 0: @sharatatgmail.com.\n\nChannel 1: Thirty\n\nChannel 0: Main\n\nChannel 1: five dot\n\nChannel 0: contact.\n\nChannel 1: .sherat@gmail.com.\n\nChannel 0: Yeah. Yeah. Dot\n\nChannel 1: Yep.\n\nChannel 0: dotypadi.@gmail.com. Sorry.\n\nChannel 1: That's it. Yep.\n\nChannel 0: Phone number, 0425479606.\n\nChannel 1: Yep.\n\nChannel 0: The physical address is Unit C 00511 Launcheson Street, Philip 2606 in Strand Capital City. It's a business.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Palm Healthcare number four. That's\n\nChannel 1: Mhmm.\n\nChannel 0: n n o. Just hang on one second. Yep. Number four. PTY LTD and the IP engine sorry.\n\nThe IP. I'm bloody hell, mate. I've got I'm thinking IP at the moment. The ID is 52693835513.\n\nChannel 1: What's that, sir?\n\nChannel 0: The ABN number is 526\n\nChannel 1: Oh, yeah.\n\nChannel 0: 9\n\nChannel 1: Yeah. Yep.\n\nChannel 0: 3835513.\n\nChannel 1: 52693835513.\n\nChannel 0: Yep. Alright. Now\n\nChannel 1: Yep.\n\nChannel 0: I need the address, the company physical address.\n\nChannel 1: So it's a it it's a principal place of business,\n\nChannel 0: Yep.\n\nChannel 1: which is Unit C 05.\n\nChannel 0: C 05. Yep.\n\nChannel 1: Yep. 11 Launceston Street, Philip.\n\nChannel 0: Say that again. 11?\n\nChannel 1: Number 11. Yep.\n\nChannel 0: Oh, so it's\n\nChannel 1: Launceston.\n\nChannel 0: the same as the business then?\n\nChannel 1: Exactly. Yep.\n\nChannel 0: Okay. Cool. Alright. No worries. Okay.\n\nGot it. Got it. Got it. That's too easy, that one. Okay.\n\nPaste. Yep. I've got that one there. PB IT. Public administration.\n\nNo. No. Don't need any of that. Alright. That's done.\n\nNow your IT guy is gonna come there and do everything for you guys. Right?\n\nChannel 1: Yeah. Yeah. We just need the connection to be live.\n\nChannel 0: Okay. And the the connection will be live in about five minutes,\n\nChannel 1: Perfect.\n\nChannel 0: so it doesn't take that long.\n\nChannel 1: This is the okay. So which one is the what's the plan you're putting me on?\n\nChannel 0: The one gig, you said. Yeah?\n\nChannel 1: Yeah. Yeah. Yeah. And what's it called?\n\nChannel 0: It'll be family well, same thing as\n\nChannel 1: As\n\nChannel 0: as\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: same\n\nChannel 0: business.\n\nChannel 1: thing as a yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: It's\n\nChannel 1: Same\n\nChannel 0: the same\n\nChannel 1: thing\n\nChannel 0: thing\n\nChannel 1: as\n\nChannel 0: as\n\nChannel 1: a residential, but, like, the invoice will be on the business. Yeah?\n\nChannel 0: yeah. Correct. Yes. We haven't at this stage, we don't have business plans for Super Network\n\nChannel 1: That's alright. That's\n\nChannel 0: because\n\nChannel 1: alright.\n\nChannel 0: they don't have a business like, NBN. Alright? So NBN, you you can go in with MBN. You can go, like, in, say, areas that are industrial areas and stuff like that.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Whereas at this stage, Super Networks doesn't have that. So we we can only provide residential plans as a business plan even though\n\nChannel 1: Yeah.\n\nChannel 0: business plans, you'll find that they are more expensive than a residential plan.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Yes. So just\n\nChannel 0: next\n\nChannel 1: yeah.\n\nChannel 0: year, there will be there will be some changes based on the IP transit and all that. There's two different types of IP transit. One is a high class IP protection\n\nChannel 1: Mhmm.\n\nChannel 0: at\n\nChannel 1: Yep.\n\nChannel 0: a standard rate, and then you\n\nChannel 1: Yep.\n\nChannel 0: got the high class ID protection video, which is a different level. But then that that's gonna be more for business than residential.\n\nChannel 1: Yeah.\n\nChannel 0: So we've got all that with NBN and all that other stuff. But\n\nChannel 1: Yeah.\n\nChannel 0: at\n\nChannel 1: Yeah.\n\nChannel 0: this\n\nChannel 1: Yeah.\n\nChannel 0: stage, we don't have it with Super Networks. But we need\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it's\n\nChannel 1: That's\n\nChannel 0: something\n\nChannel 1: all good.\n\nChannel 0: something that needs to, yeah, something that needs to happen soon\n\nChannel 1: Yeah. So what's\n\nChannel 0: because\n\nChannel 1: the up up and down on\n\nChannel 0: you\n\nChannel 1: this plan again?\n\nChannel 0: once\n\nChannel 1: The\n\nChannel 0: the right now, the up and down is 500 down and 50 up.\n\nChannel 1: uh-huh.\n\nChannel 0: Okay. So once the boost kicks in, that could take a week or so. It'll\n\nChannel 1: Yeah.\n\nChannel 0: be 1,000 down, 1,000 up up to\n\nChannel 1: Okay.\n\nChannel 0: that. It'll be\n\nChannel 1: So\n\nChannel 0: up\n\nChannel 1: what\n\nChannel 0: to\n\nChannel 1: what\n\nChannel 0: that sort of speed depending on the network because it's got nothing to do with us, the boost.\n\nChannel 1: no. No. That's fine. You're just a reset light. Alright.\n\nChannel 0: No. No. No. No. We're no.\n\nWe're we're we're an official IP transit provider. So\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Right.\n\nChannel 0: provide\n\nChannel 1: Right.\n\nChannel 0: the IP transit over the super networks.\n\nChannel 1: Cool.\n\nChannel 0: So\n\nChannel 1: Cool.\n\nChannel 0: net\n\nChannel 1: Alright.\n\nChannel 0: networks, they have the network. We have the IP transit. So\n\nChannel 1: Yeah.\n\nChannel 0: we're\n\nChannel 1: Cool.\n\nChannel 0: we're we're members of the APNIC group here in Australia and only few\n\nChannel 1: Alright. Right.\n\nChannel 0: yeah. Yeah. So we we are an official Internet service provider. So via the the network that's provided by Super Network,\n\nChannel 1: Yep.\n\nChannel 0: they provide the boost bandwidth. We\n\nChannel 1: Yep.\n\nChannel 0: we don't we can't do that. We can only\n\nChannel 1: Okay.\n\nChannel 0: say so if you got a bandwidth of 50, we'll say to the network, Verona, you need to put at least a bandwidth of 55\n\nChannel 1: Yep.\n\nChannel 0: so we\n\nChannel 1: Yep.\n\nChannel 0: can send through that a 50 Mbps where there's no lagging or any latency and stuff like\n\nChannel 1: Yeah.\n\nChannel 0: that. Because\n\nChannel 1: Yeah.\n\nChannel 0: if the\n\nChannel 1: Yeah.\n\nChannel 0: bandwidth\n\nChannel 1: Yeah.\n\nChannel 0: is too small, it's gonna hit\n\nChannel 1: Yes.\n\nChannel 0: the walls. It's not gonna go properly. You know what\n\nChannel 1: Yeah.\n\nChannel 0: I mean?\n\nChannel 1: So it'll start so this plan is gonna start with 500 down and 50 up. And then in a week's time, the boost will kick in.\n\nChannel 0: Yeah.\n\nChannel 1: And then the plan, the down and up will become thousand by thousand. Yeah?\n\nChannel 0: Yeah. Correct. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Now with the IT guys, if they need to give us a call regarding any information, they're more than happy to do so. I\n\nChannel 1: Yep.\n\nChannel 0: will give you a after hours or 247 number where they\n\nChannel 1: Mhmm.\n\nChannel 0: go directly to our tech support instead of going through the channels.\n\nChannel 1: Yep.\n\nChannel 0: So I point the number down. 0403.\n\nChannel 1: Give me a sec.\n\nChannel 0: Yep.\n\nChannel 1: 040 so 040\n\nChannel 0: 0403\n\nChannel 1: yep.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744. Because in that in that area, they're they're all techs tech people.\n\nChannel 1: Yep.\n\nChannel 0: And if for, let's say, argument's sake, you need to talk to an engineer and stuff like that, and I'll put\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: Yeah.\n\nChannel 0: directly\n\nChannel 1: That's\n\nChannel 0: to them.\n\nChannel 1: Yep.\n\nChannel 0: It's just as I said, it all depends on the level\n\nChannel 1: Yep.\n\nChannel 0: of IT that you're going to have in your establishment. Obviously, being medical and stuff like that, you probably need a very high level. And\n\nChannel 1: We\n\nChannel 0: you\n\nChannel 1: do.\n\nChannel 0: know the\n\nChannel 1: We do.\n\nChannel 0: you know with the fax machines,\n\nChannel 1: Yeah.\n\nChannel 0: you can't you you need to have proper fax machines so you can send documents back and forward. I\n\nChannel 1: Yeah.\n\nChannel 0: think that's also one of the compliances when you're a doctor or something like that. I'm not sure, but but you're a medic you you supply all the stuff. Right?\n\nChannel 1: Yeah. Yeah. Yeah. We supply everything. The router and everything.\n\nChannel 0: No. No. I'm sorry. For for the doctors, the medical, you you supply all the medical stuff and all that. Yeah?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Okay. So I'm not sure how that works on the compliance level, but I know that if you're if you run a clinic, you have to physically send fax machine from fax machine to fax machine.\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: Okay.\n\nChannel 1: all been set up by the IT\n\nChannel 0: Cool. Yeah.\n\nChannel 1: provider.\n\nChannel 0: Yeah. Yeah. Because\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: a lot of people don't know that, and it's and then they get themselves in a bit of\n\nChannel 1: It's\n\nChannel 0: But\n\nChannel 1: a it's a it's a decent IT investment,\n\nChannel 0: I\n\nChannel 1: almost 30 k. So it's it's a big setup.\n\nChannel 0: oh, beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: That's excellent, mate. Well, if there's anything else we can help you with, if you need handsets and stuff like\n\nChannel 1: Yeah.\n\nChannel 0: that,\n\nChannel 1: Yeah.\n\nChannel 0: we only use Yealink. We don't use anything else for that\n\nChannel 1: Yeah.\n\nChannel 0: type of business. These\n\nChannel 1: Yeah.\n\nChannel 0: are the highest level handsets you'll find in Australia. They're better than Cisco. Although\n\nChannel 1: Yeah.\n\nChannel 0: about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Alright. Anyway, up to that, if you that you got my direct number as well. If you need any hands or anything like that while the IT people are there, let us know. Alright?\n\nChannel 1: Yeah. Yeah. So just quick question before we so the connection will be active when?\n\nChannel 0: It\n\nChannel 1: Sorry?\n\nChannel 0: it's already active.\n\nChannel 1: It's already active.\n\nChannel 0: Yep.\n\nChannel 1: So just before I let you go,\n\nChannel 0: Yeah.\n\nChannel 1: what's what's the payment method? How do we pay? So you send an\n\nChannel 0: I\n\nChannel 1: invoice?\n\nChannel 0: look. I'll get the accounts team to call you on Monday to settle that up for you.\n\nChannel 1: Okay. But but you reckon the connection is active?\n\nChannel 0: Yeah. Yeah. That's already active. Yeah.\n\nChannel 1: Okay. So last, before I let you go, the so I've seen the Internet cable.\n\nChannel 0: Mhmm.\n\nChannel 1: So it's a thin cable that comes out. It's got a label on it, a blue label that says COO5. So I'm\n\nChannel 0: Oh,\n\nChannel 1: I'm\n\nChannel 0: no.\n\nChannel 1: guessing\n\nChannel 0: No. Do\n\nChannel 1: that\n\nChannel 0: do you have WhatsApp?\n\nChannel 1: yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Okay. Let me text you on WhatsApp because that way I'll ask for some photos.\n\nChannel 1: Perfect. That's what I mean. Who last for you last for for some\n\nChannel 0: Yeah.\n\nChannel 1: photos?\n\nChannel 0: I'm already\n\nChannel 1: Okay.\n\nChannel 0: here, so it's a weekend, so I'll ask for it. No problems.\n\nChannel 1: Perfect. Perfect. I just wanna see if I've got the right connection there.\n\nChannel 0: Yep. Yeah. Yeah. Definitely. 100%.\n\nNot a problem. Why not?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Let me just see. Yep. There we go. I got you.\n\nAlright. So I'm just gonna send you a hello.\n\nChannel 1: Yep.\n\nChannel 0: It's it's me, Dom.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So send me a a\n\nChannel 1: Yeah.\n\nChannel 0: photo of what you got, and I'll hang up, and I'll communicate with you via\n\nChannel 1: I've sent it. I've sent the photos.\n\nChannel 0: no. They're don't touch those. They're all optic cables, they are.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: No,\n\nChannel 0: that\n\nChannel 1: sir. That's\n\nChannel 0: your that\n\nChannel 1: yeah.\n\nChannel 0: your IT guy, you should have a a box there. Hang on a sec. Let me let me just check\n\nChannel 1: Yeah.\n\nChannel 0: yourself. Can I just put you on hold for a sec?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Sorry. You should have a black box on the wall, A black calyx calyx box. It's got four lights and stuff like that. Hang on. I'll I'll send you a photo of it.\n\nHang on a sec.\n\nChannel 1: I don't. It doesn't we don't have a black box there.\n\nChannel 0: No. It's telling me there's one there, so you gotta have one. Hang on a sec. Let me just give me two secs. Okay.\n\nHere's one. Copy. It's gotta be something like this. I'll just send you the photo. You see it?\n\nChannel 1: Yeah. But that's a router right there.\n\nChannel 0: No. No. That's the network terminal device.\n\nChannel 1: NTD.\n\nChannel 0: That's not a yes. That's not a router.\n\nChannel 1: Right. What? No. We definitely don't have that.\n\nChannel 0: Well, it's telling me it's there, so it's gotta be somewhere. So where you've got all those can you see where all those cables you've taken the photo off? Can you take a step back and just send me the whole frame of that?\n\nChannel 1: Yep.\n\nChannel 0: Yeah, please. Because that, what you're holding in your hand is the optic cable, and that's\n\nChannel 1: Yep.\n\nChannel 0: gonna be plugged into the optical box. Was\n\nChannel 1: Yep.\n\nChannel 0: that\n\nChannel 1: Are\n\nChannel 0: was\n\nChannel 1: we\n\nChannel 0: that\n\nChannel 1: there?\n\nChannel 0: already loose, or did you pull that out of the box somewhere?\n\nChannel 1: No. No. No. It was already\n\nChannel 0: I\n\nChannel 1: loose.\n\nChannel 0: lied to me.\n\nChannel 1: It\n\nChannel 0: Alright?\n\nChannel 1: was no. No. It was it was already out. So he I'll here you go. This is the photo of the box.\n\nEntire box, it's that that that whole device is definitely not here.\n\nChannel 0: So why they've got\n\nChannel 1: It's loading now. Sorry. The\n\nChannel 0: no.\n\nChannel 1: reception\n\nChannel 0: That's alright.\n\nChannel 1: is a bit bad inside. The the that cable that's what I thought. Right? So the cable needs to be\n\nChannel 0: Okay.\n\nChannel 1: plugged into\n\nChannel 0: So\n\nChannel 1: a\n\nChannel 0: this\n\nChannel 1: box.\n\nChannel 0: is your main\n\nChannel 1: Comes that's where\n\nChannel 0: yeah.\n\nChannel 1: that's\n\nChannel 0: Commune\n\nChannel 1: the server.\n\nChannel 0: yeah. Commune\n\nChannel 1: Right?\n\nChannel 0: use box. That's inside your shop?\n\nChannel 1: Yeah. That's inside the yep. That's right. And then that white cable is hanging out.\n\nChannel 0: Well, what the hell\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: thought\n\nChannel 0: you need all that for?\n\nChannel 1: yeah. Which one? The blue, yellow, and stuff?\n\nChannel 0: No. All this con you you so you're inside this Unit C 005 and you see that?\n\nChannel 1: That's right. No. No. This is my unit. I I we bought the place.\n\nSo that contract you see is where all our other medical servers and stuff will go. So all those cables,\n\nChannel 0: Yeah.\n\nChannel 1: we\n\nChannel 0: Because\n\nChannel 1: need\n\nChannel 0: you\n\nChannel 1: that.\n\nChannel 0: got one,\n\nChannel 1: Yep.\n\nChannel 0: 2345612Up to 24.\n\nChannel 1: Yep. That's right.\n\nChannel 0: Okay. So where there's gonna be an NTD box. Otherwise, it's not gonna work for you.\n\nChannel 1: Now you can see see that white cable there that that's sitting aside?\n\nChannel 0: Yeah.\n\nChannel 1: That that cable is just left free. That's the cable that I believe will plug into the NTD box.\n\nChannel 0: Okay. Let me just check something. Hang on a sec.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Good morning, Airtel.","start":0.0,"end":0.98,"sentiment":"positive","sentiment_score":0.4222371478875478}],"sentiment":"positive","sentiment_score":0.4222371478875478,"channel":0,"num_words":3,"start":0.0,"end":0.98},{"sentences":[{"text":"Hey.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2200300395488739},{"text":"I'm just trying.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.10900729149580002},{"text":"An Internet service for one of my business premises","start":3.6,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.08134053813086616}],"sentiment":"neutral","sentiment_score":0.09839359670877457,"channel":1,"num_words":13,"start":1.8399999,"end":6.3399997},{"sentences":[{"text":"Yep.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11366820335388184}],"sentiment":"neutral","sentiment_score":0.11366820335388184,"channel":0,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"to it's I think the infrastructure is super networks, and you're listed as a","start":7.8399997,"end":12.82,"sentiment":"neutral","sentiment_score":0.12980435628976142}],"sentiment":"neutral","sentiment_score":0.12980435628976142,"channel":1,"num_words":14,"start":7.8399997,"end":12.82},{"sentences":[{"text":"One of the best","start":13.544999,"end":14.525,"sentiment":"neutral","sentiment_score":0.21452929452061653}],"sentiment":"neutral","sentiment_score":0.21452929452061653,"channel":0,"num_words":4,"start":13.544999,"end":14.525},{"sentences":[{"text":"a","start":14.505,"end":15.005,"sentiment":"neutral","sentiment_score":0.25333794951438904}],"sentiment":"neutral","sentiment_score":0.25333794951438904,"channel":1,"num_words":1,"start":14.505,"end":15.005},{"sentences":[{"text":"Internet service providers.","start":14.664999,"end":16.044998,"sentiment":"neutral","sentiment_score":0.15358243882656097}],"sentiment":"neutral","sentiment_score":0.15358243882656097,"channel":0,"num_words":3,"start":14.664999,"end":16.044998},{"sentences":[{"text":"Are they?","start":16.905,"end":17.385,"sentiment":"neutral","sentiment_score":0.06729348376393318},{"text":"Alright.","start":17.385,"end":17.885,"sentiment":"neutral","sentiment_score":0.09624288976192474},{"text":"Okay.","start":18.025,"end":18.525,"sentiment":"neutral","sentiment_score":0.08983238786458969}],"sentiment":"neutral","sentiment_score":0.0801655612885952,"channel":1,"num_words":4,"start":16.905,"end":18.525},{"sentences":[{"text":"Hang on one second.","start":19.945,"end":20.904999,"sentiment":"neutral","sentiment_score":0.06270824186503887},{"text":"Let me just pull out the Super Network site.","start":20.904999,"end":24.044998,"sentiment":"neutral","sentiment_score":0.08603147996796502}],"sentiment":"neutral","sentiment_score":0.07885509901321851,"channel":0,"num_words":13,"start":19.945,"end":24.044998},{"sentences":[{"text":"Yeah.","start":24.505001,"end":25.005001,"sentiment":"neutral","sentiment_score":0.06087782979011536}],"sentiment":"neutral","sentiment_score":0.06087782979011536,"channel":1,"num_words":1,"start":24.505001,"end":25.005001},{"sentences":[{"text":"And what was your name?","start":25.064999,"end":26.445,"sentiment":"neutral","sentiment_score":0.04494653269648552}],"sentiment":"neutral","sentiment_score":0.04494653269648552,"channel":0,"num_words":5,"start":25.064999,"end":26.445},{"sentences":[{"text":"Sarat, s a 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The customer provides personal information and employment details for their business. The agent provides information about the employment history and location of the business. The customer and agent discuss the company ABN number and address, and the agent provides necessary information for their business plans. The customer is informed of the required bandwidth and the need for a computer password, and is advised to use a thin cable for their business plan. The agent sends photos and equipment to the customer, and provides a phone number for further information."},"intents":{"segments":[{"text":"An Internet service for one of my business premises Yep.","start_word":7,"end_word":16,"intents":[{"intent":"Provide internet service","confidence_score":0.02945326}]},{"text":"And what is the address? It's Unit 5 C, Yep. 11 Launceston Street. Ah, yeah.","start_word":113,"end_word":127,"intents":[{"intent":"Verify location","confidence_score":0.012742938}]},{"text":"It's Unit 5 C, Yep. 11 Launceston Street. Ah, yeah.","start_word":118,"end_word":127,"intents":[{"intent":"Provide address","confidence_score":0.14518239},{"intent":"Confirm location","confidence_score":0.07261283}]},{"text":"So what sort of business are you running? Are you gonna run?","start_word":154,"end_word":165,"intents":[{"intent":"Confirm business","confidence_score":0.07963408},{"intent":"Clarify work requirements","confidence_score":0.000050698858}]},{"text":"So you you you guys have, like, first aid kits and stuff like that. Yeah?","start_word":266,"end_word":280,"intents":[{"intent":"Inquire about first aid kits","confidence_score":0.011585752}]},{"text":"And the unit number you said was 5 C or G 5 C or G 05 C? 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C 05.","start_word":2465,"end_word":2490,"intents":[{"intent":"Provide address","confidence_score":0.24838226},{"intent":"Provide address","confidence_score":0.31179988}]},{"text":"We just need the connection to be live. Okay. And the the connection will be live in about five minutes, Perfect. so it doesn't take that long. This is the okay.","start_word":2572,"end_word":2602,"intents":[{"intent":"Explain connection","confidence_score":0.0037597704}]},{"text":"So which one is the what's the plan you're putting me on?","start_word":2603,"end_word":2614,"intents":[{"intent":"Confirm business plan","confidence_score":0.005052603},{"intent":"Describe business plan type","confidence_score":0.0003168581}]},{"text":"We haven't at this stage, we don't have business plans for Super Network That's alright.","start_word":2672,"end_word":2686,"intents":[{"intent":"Clarify business plan requirements","confidence_score":0.0041489666},{"intent":"Provide business plan options","confidence_score":0.08330055}]},{"text":"we only use Yealink. We don't use anything else for that Yeah. type of business. These Yeah. are the highest level handsets you'll find in Australia. They're better than Cisco. Although Yeah. about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea. Yeah.","start_word":3561,"end_word":3622,"intents":[{"intent":"Clarify technology implementation","confidence_score":3.0644205e-7}]},{"text":"That's the cable that I believe will plug into the NTD box. Okay.","start_word":4430,"end_word":4442,"intents":[{"intent":"Plug into ntd box","confidence_score":0.37056786}]},{"text":"Let me just check something. Hang on a sec. Thank you.","start_word":4443,"end_word":4453,"intents":[{"intent":"Check cable","confidence_score":0.036325447}]}]},"sentiments":{"segments":[{"text":"Good morning, Airtel.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3970264196395874},{"text":"Hey. I'm just trying. An Internet service for one of my business premises Yep. to it's I think the infrastructure is super networks, and you're listed as a One of the best a Internet service providers. Are they? Alright. Okay. Hang on one second. Let me just pull out the Super Network site. Yeah. And what was your name? Sarat, s a r Sir, a t. and how are you, mate? It's Dom here from Good. Airtel.","start_word":3,"end_word":79,"sentiment":"neutral","sentiment_score":0.11721774935722352},{"text":"Nice to meet you, Tom.","start_word":80,"end_word":84,"sentiment":"positive","sentiment_score":0.7474769949913025},{"text":"Alright. Let me just open up this site. I'm just waiting for a security code to come through because it's all these new compliances now. You alright? Yep. And what is the address? It's Unit 5 C, Yep. 11 Launceston Street. Ah, yeah. That's Super Networks. Yeah. Yeah. Yeah. Yeah. But Yeah. it's a business premises. It's not one of the residential Yeah. Yeah. Yeah. ones. No problems. Alright. So what sort of business are you running? Are you gonna run? It's it's a medical and skin GP and skin clinic. Oh, that's the second one we got this this week. Oh, from here? No. No. We got one medical one here in Melbourne, Yeah. Right. Right. Right. and now we there's another one that you guys are in I Canberra. think you're you're We're in in Canberra. Yeah. Yeah. yeah. We're in Canberra. Yeah. It's Because a we Wowa do we building. do a lot of a lot of work also for India India side groups and many Yeah. and Right. Right. Right. Right. NDIS groups. yeah. Yeah. Right. Okay. So you you you guys have, like, first aid kits and stuff like that. Yeah? First aid kits? Yeah. We're we're, like we'll have GPs here, primary health. General Okay. practitioners, doctors, and stuff. I've got a well, I've got a I've got a I've got what about for optometrists and stuff like that? No. No. We we we are just GP, general Okay. practitioners. Just GP. Yeah. Yeah. Yeah. Okay. Yeah. GP and skin, basically. Okay. So it's 11 Launchester Street, Philip. Yeah? Yep. And the unit number you said was 5 C or G 5 C or G 05 C? Yeah. Because 5 C doesn't come up straight away, so it'll be probably So it's it's it's yeah. we're definitely on the ground. So it'd be G Is it 5 C. Let's see if it's G5C. I'm No. thinking it's G 0. No. No G0. what about GO5C? G O5. See no.","start_word":85,"end_word":419,"sentiment":"neutral","sentiment_score":0.017903005648682368},{"text":"This I love I love the way they did this.","start_word":420,"end_word":429,"sentiment":"positive","sentiment_score":0.5666152834892273},{"text":"So you're on the Ground 4 and the unit number is 5 C. Yeah. Right? Well well, yeah. According to our plan, it says 5 C. So we own both 4 C and 5 Okay. Unit 10 let me just have a look. Hang on. Let me just go through it. So you got Unit 1001102345. That's C. It says so on the when I look at the comms box where they put my comms box, yep. it on the little white cable that's coming out, I'm I believe that's the Internet cable. It says COO5, if that Uh-huh. C, 00, helps. 5. That sounds more like it. Does that ring a bell? Yep. That's the one. So Unit C, 005, Manchester.","start_word":430,"end_word":551,"sentiment":"neutral","sentiment_score":0.03221755847334862},{"text":"Very good.","start_word":552,"end_word":553,"sentiment":"positive","sentiment_score":0.48388832807540894},{"text":"Alright. So with that, apart from the Internet, will you need any, like, landline, the handsets, and stuff like that? No. No. No. Just the just the Internet service. Okay. Now I'm We've just asking we've because got, like, a yeah. Yeah. Yeah. we do all that as well. Alright. So how many people will be using the Internet inside the the establishment? I looked at the plans. I want the one gig down and one gig up. One gig down, one gig up. Yeah. I'm pretty sure they've they offer that Oh, you're talking about the FiberBoost. The FiberBoost 1,000, to that's the one you that's what you. you're Yeah. talking That about. thousand megabits down and thousand Yeah. megabits Yeah. It's up. it's Yeah. Yeah. not That's the it's one. yeah. It's it's a boost. What Yeah. the FiberBoost Right. needs, it's a bandwidth. Yeah. So Right. we we're Right. so Right. the so okay. So we've gotta give you the the transit, the 500. Okay. No worries. Yeah. I'll get that sorted for you. Mhmm. Now with that one there, do you have your own router? Do you need a router? Yeah. I Yeah. would probably suggest So a Wi Fi so 7 for that. yeah. So we're getting a so there's a specialist IT mob that have to set this whole place up Okay. Cool. because it links to the Medicaid, it links to banking systems, it links to, you know, high CapEx machines and all that stuff. So there's there's a mob that'll come from Melbourne Yeah. to do All it I all. do is So, just access it through the Wi Fi, put the password, and that's it. yeah. It's That's not it. So really they it's they not that high-tech. yeah. They'll But connect I the understand router. what you're saying. It's Yeah. Yeah. best in that because what I do then is they provide all the security walls and stuff like that Exactly, that you sir. need. Yeah. It's it's all cloud infrastructure that they have to set up and everything, sir. Okay. So we'll gonna put this down as a business. So let me Yep. just add you one as a customer. Uh-huh. Airtel, finally, is an Indian company. So in India, not in Australia. Yeah. Right. Right. I was wondering. Because I grew up in India till I was, like, 22 or something, and Airtel was a popular, you know, mobile network. Like, it was, like, the biggest mobile network in India.","start_word":554,"end_word":975,"sentiment":"neutral","sentiment_score":0.07642057148730867},{"text":"Well, it's not that good anymore because everybody that comes from India, they think we're the same company.","start_word":976,"end_word":993,"sentiment":"negative","sentiment_score":-0.37884077429771423},{"text":"They'll ring us No. up, They sold and up. they'll They say, sold our up.","start_word":994,"end_word":1008,"sentiment":"neutral","sentiment_score":-0.2670319378376007},{"text":"roaming is not working.","start_word":1009,"end_word":1012,"sentiment":"negative","sentiment_score":-0.5335358381271362},{"text":"And I said, You're right. sorry. Right.","start_word":1013,"end_word":1019,"sentiment":"neutral","sentiment_score":-0.2722591757774353},{"text":"I I'm can't not the help same you.","start_word":1020,"end_word":1027,"sentiment":"negative","sentiment_score":-0.372086763381958},{"text":"guy. Yeah. Right. Alright. So Right. we're That's gonna put fine. the the company name or your name. Do the company name. Yeah. Because, I mean, if you're gonna claim it on tax, you better open the Yeah. company Yeah. So name. it has to all be invoiced. So just quickly before we proceed, Yep. couple of questions. So if we put it under the company name, Yep. what details do you need? I need the comp well, let let let's fill out your details first, Okay. then I will need the company name and the company ABN number. And well, the actual address will be the same as the company, right, I'm I'm assuming. Mhmm. What what address do you usually put down for the company? Well, So depends because, on like your yeah. it depends on your tax who who does your tax, Alright. whether So whether you wanna put their interest down or and so on the ASIC extract, which is yeah. the ASIC body that maintains all the company details. I will give you the address on that. How about that? Yeah. Yeah. Alright. Well, give it to me when I need it. Hang on. Let me just finish start this off for you first. Yep. 200511. Just done straight. And you're based in Okay. Melbourne, Tom. Is that right? We've got our data centers in Melbourne, but then we've also got the soft switch up there in Sydney. Yeah. Right. Right. We'll Right. be opening up a new data center there probably early next year as well. So Yeah.","start_word":1028,"end_word":1291,"sentiment":"neutral","sentiment_score":0.05614032754392335},{"text":"we'll Cool.","start_word":1292,"end_word":1293,"sentiment":"positive","sentiment_score":0.3575780391693115},{"text":"have two two in Melbourne and two in Sydney. But You're then, you right. know, our engineering people, they they're all over Australia. We've we gotta fly people. So let's say we got a big company that want might wanna install a 100 handsets or whatever. They want specific IT protections and stuff like that, and Yeah. we Yeah. need to Yeah. send out our engineering because there's two levels of IT specialist. Yeah. Yeah. A Cool. tech technical level at and also engineering level. Yeah. I worked for Telstra for fourteen years of my life. Yeah. Well, there you go, man. What the hell am I gonna say to you? Well, how come you left Telstra? What what department of Telstra were you in? I used to be in corporate sales. So I started off Oh, yeah. Yeah. in 2009 at a storefront, Yeah. and then I moved to Telstra small and medium So business. you would you would have named Crazy John? Oh, that Telstra is massive. Right? Like, back I was there. I left in '2 Well, thousand Crazy John seventeen. was one of the biggest resellers. They he actually took Dells Oh, Crazy Club to Jones. port. Yeah. Yeah. Yeah. Crazy Jones. Yeah. Yeah. Yeah. Yeah. Crazy John Hillhead. Jones, the I used mobile to I used network. to go Yeah. to school Yeah. with I used to go to Oh, school really? with him. Yeah. Right. Right. Right. Right. Right. But we we we were Telstra direct director. Crazy Jones used to be a reseller of Telstra. Yeah. That's right. Correct. Yeah. Yeah. Yeah. Yeah. Yeah. What's what's the postcode out there where you are? 26O O three or 2 o two? 6 I think 0 it's 6. 02. 0 Two six zero six. 06. Okay. Yep. And the actual city? I know it's Canberra, A C T, but what's the name of the area? Is it Greenway or Philip. Philip. Oh, Phillips. Philip. Okay. Phillip. Yep. Yep. Phillip. Phillip. Phillip. Okay. So I know your full name. Yep. So it's Sarat, s a r a t, Yep. t g o Yep. t t as in tango, t t, Yep. I For Indigo, P For Peter, A For Apple, T For Tango, I Yep. For Indigo. Okay. Godipati. So that's Dotipada. Godipati. So G O T T I P A T I. Oh, Dotipadi. Okay. Got it. Sorry. Yeah. You're Okay.","start_word":1294,"end_word":1699,"sentiment":"neutral","sentiment_score":0.012488609684511948},{"text":"right. Perfect.","start_word":1700,"end_word":1701,"sentiment":"positive","sentiment_score":0.4639389514923096},{"text":"And what's the best email address? So it's my last name, g o t t I p a t I. Okay. G o t t I p a t o, yep, Yep. Dot, dot s for Sam, h for hotel, a for alpha, r for Romeo, a for alpha, t for tango. So you'll see my first name different in Yep. my email address. Yeah. Yeah. Don't Yeah. I worry was about gonna it. say Right? I was Yeah. gonna Yeah. say that, but that's alright. Yep. Yeah. @gmail.com. Gmail dot com. Now with the invoicing, you wanted to go to that email address or to your business, or do you have a business email Probably, address? like, a different one, but we haven't set up our email address. So keep keep that for now, and I'll change it later. Okay. So if you need any domains and stuff like that, we can do that as well. Okay? Yeah. We already purchased the domains.","start_word":1702,"end_word":1865,"sentiment":"neutral","sentiment_score":0.04803600162267685},{"text":"Oh, good.","start_word":1866,"end_word":1867,"sentiment":"positive","sentiment_score":0.4317376911640167},{"text":"Okay. That's So yeah. Yeah. Yeah. and your best contact number is the one I have on screen, 0425 Yep.","start_word":1868,"end_word":1887,"sentiment":"neutral","sentiment_score":0.1818942278623581},{"text":"479606. Thank you.","start_word":1888,"end_word":1890,"sentiment":"positive","sentiment_score":0.34303730726242065},{"text":"479606. And your date of birth, please? 05/17/1984. 1984. And form of ID can be a driver's license, passport, or a Medicare card. Yeah. Driver's license and Medicare. Oh, I think you have a driver's license. That's the one that we mostly Yep. have on our files, and the reason why we do that so if anybody rings up, we need It's to for verify the ID check. Yeah. yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. All No. I just need good. the number. Yep. Yeah. So it's 526-3637. Five two six three 637. Alright. Now I'm just gonna add this on. Sorry? Okay. So you're added. Now I need okay. So this is gonna be business. Yep. Contact person is still gonna be you. Copy, Yep. paste. So I need the company ABN number. You need the a ABN number. Yeah. ABN or ACN? I can give you the ACN number, No. or No. do you ABN. do you need Yeah. the ACN is for other stuff. ABN? ABN is, yeah, more of a company Let like me look it up quickly. Give me one second. okay. I could ACN. I could look Looks that up like for you. Hang on. I can do it. Give me Okay. one sec. Cool. Alright. Sorry. Just give me a sec. Yeah. What's what's the business name? It's Palm Healthcare. Farm as in f a r m? Nanap. L m, palm. Oh, sorry. Palm, p a Yep. l m P l dot m. Health health care. Okay. All one word? Yeah. Health care, all one word, Yep. Number4AsInN, no, 4, the number four, Yep. p t y l t d. P p t y l t d. Yeah? Yep. I say palm health care, that's all one word, is it? Try separate as well. I'm not sure if it's one No. give No. I'm me just one sec. for company ID for the company name. That's all. Yeah. Health care is one word. Yeah. I said, Pub Separate Healthcare, number four, p t y l t d. Yeah. N o four. Yep. I've got the ABN number for you. Yep. It is 52693835513. Five two six nine three eight three five 513. Alright. Let me just update a few things here. Pays. Is this ABN registered for GST? Yep. Okay.","start_word":1891,"end_word":2278,"sentiment":"neutral","sentiment_score":0.002017058696136954},{"text":"Cool. It'll be the same anyway, so that's alright. So that's all good.","start_word":2279,"end_word":2291,"sentiment":"positive","sentiment_score":0.4233788847923279},{"text":"Let's save that. Yep. Alright. That's all done. I'll just run everything back, alright, through You making probably sure need the you probably need the principal place of business address. yeah. Yeah. I was gonna I'll get I'll get that from you in a second. Yeah. Okay. So we've got Sarat Gautipati. That's G A, That's double right. T, I P A T I. Alright? That's So we correct. got gautipati Yeah. @sharatatgmail.com. Thirty Main five dot contact. .sherat@gmail.com. Yeah. Yeah. Dot Yep. dotypadi.@gmail.com. Sorry. That's it. Yep. Phone number, 0425479606. Yep. The physical address is Unit C 00511 Launcheson Street, Philip 2606 in Strand Capital City. It's a business. Yeah. Yeah. Palm Healthcare number four. That's Mhmm. n n o. Just hang on one second. Yep. Number four. PTY LTD and the IP engine sorry. The IP. I'm bloody hell, mate. I've got I'm thinking IP at the moment. The ID is 52693835513. What's that, sir? The ABN number is 526 Oh, yeah. 9 Yeah. Yep. 3835513. 52693835513. Yep. Alright. Now Yep. I need the address, the company physical address. So it's a it it's a principal place of business, Yep. which is Unit C 05. C 05. Yep. Yep. 11 Launceston Street, Philip. Say that again. 11? Number 11. Yep. Oh, so it's Launceston. the same as the business then? Exactly. Yep. Okay. Cool. Alright. No worries. Okay. Got it. Got it. Got it. That's too easy, that one. Okay. Paste. Yep. I've got that one there. PB IT. Public administration. No. No. Don't need any of that. Alright. That's done. Now your IT guy is gonna come there and do everything for you guys. Right? Yeah. Yeah. We just need the connection to be live. Okay. And the the connection will be live in about five minutes, Perfect.","start_word":2292,"end_word":2592,"sentiment":"neutral","sentiment_score":0.033500928431749344},{"text":"so it doesn't take that long.","start_word":2593,"end_word":2598,"sentiment":"positive","sentiment_score":0.363234430551529},{"text":"This is the okay. So which one is the what's the plan you're putting me on? The one gig, you said. Yeah? Yeah. Yeah. Yeah. And what's it called? It'll be family well, same thing as As as a a same business. thing as a yeah. Yeah. Yeah. Yeah. Yeah. It's Same the same thing thing as as a residential, but, like, the invoice will be on the business. Yeah? yeah. Correct. Yes. We haven't at this stage, we don't have business plans for Super Network That's alright. That's because alright. they don't have a business like, NBN. Alright? So NBN, you you can go in with MBN. You can go, like, in, say, areas that are industrial areas and stuff like that. Yeah. Yeah. Whereas at this stage, Super Networks doesn't have that. So we we can only provide residential plans as a business plan even though Yeah. business plans, you'll find that they are more expensive than a residential plan. Yeah. But Yes. So just next yeah. year, there will be there will be some changes based on the IP transit and all that. There's two different types of IP transit. One is a high class IP protection Mhmm. at Yep. a standard rate, and then you Yep. got the high class ID protection video, which is a different level. But then that that's gonna be more for business than residential. Yeah. So we've got all that with NBN and all that other stuff. But Yeah. at Yeah. this Yeah. stage, we don't have it with Super Networks. But we need Yeah. Yeah. it's That's something all good. something that needs to, yeah, something that needs to happen soon Yeah. So what's because the up up and down on you this plan again? once The the right now, the up and down is 500 down and 50 up. uh-huh. Okay. So once the boost kicks in, that could take a week or so. It'll Yeah. be 1,000 down, 1,000 up up to Okay. that. It'll be So up what to what that sort of speed depending on the network because it's got nothing to do with us, the boost. no. No. That's fine. You're just a reset light. Alright. No. No. No. No. We're no. We're we're we're an official IP transit provider. So Yeah. we Right. provide Right. the IP transit over the super networks. Cool. So Cool. net Alright. networks, they have the network. We have the IP transit. So Yeah. we're Cool. we're we're members of the APNIC group here in Australia and only few Alright. Right. yeah. Yeah. So we we are an official Internet service provider. So via the the network that's provided by Super Network, Yep. they provide the boost bandwidth. We Yep. we don't we can't do that. We can only Okay. say so if you got a bandwidth of 50, we'll say to the network, Verona, you need to put at least a bandwidth of 55 Yep. so we Yep. can send through that a 50 Mbps where there's no lagging or any latency and stuff like Yeah. that. Because Yeah. if the Yeah. bandwidth Yeah. is too small, it's gonna hit Yes. the walls.","start_word":2599,"end_word":3133,"sentiment":"neutral","sentiment_score":-0.0018597933315785136},{"text":"It's not gonna go properly.","start_word":3134,"end_word":3138,"sentiment":"negative","sentiment_score":-0.4157289564609528},{"text":"You know what Yeah. I mean? So it'll start so this plan is gonna start with 500 down and 50 up. And then in a week's time, the boost will kick in. Yeah. And then the plan, the down and up will become thousand by thousand. Yeah? Yeah. Correct. Yeah. Okay. Okay. Now with the IT guys, if they need to give us a call regarding any information, they're more than happy to do so. I Yep. will give you a after hours or 247 number where they Mhmm. go directly to our tech support instead of going through the channels. Yep. So I point the number down. 0403. Give me a sec. Yep. 040 so 040 0403 yep. 763 Yep. 744. Because in that in that area, they're they're all techs tech people. Yep. And if for, let's say, argument's sake, you need to talk to an engineer and stuff like that, and I'll put Yeah. it Yeah. directly That's to them. Yep. It's just as I said, it all depends on the level Yep. of IT that you're going to have in your establishment. Obviously, being medical and stuff like that, you probably need a very high level. And We you do. know the We do. you know with the fax machines, Yeah. you can't you you need to have proper fax machines so you can send documents back and forward. I Yeah. think that's also one of the compliances when you're a doctor or something like that. I'm not sure, but but you're a medic you you supply all the stuff. Right? Yeah. Yeah. Yeah. We supply everything. The router and everything. No. No. I'm sorry. For for the doctors, the medical, you you supply all the medical stuff and all that. Yeah? Yeah. Yeah. Yeah. Yeah. Yeah. Okay. So I'm not sure how that works on the compliance level, but I know that if you're if you run a clinic, you have to physically send fax machine from fax machine to fax machine. Yeah. Yeah. That's Okay. all been set up by the IT Cool. Yeah. provider. Yeah. Yeah. Because Yeah. Yeah. a lot of people don't know that, and it's and then they get themselves in a bit of It's But a it's a it's a decent IT investment, I almost 30 k. So it's it's a big setup.","start_word":3139,"end_word":3532,"sentiment":"neutral","sentiment_score":0.03066129825517611},{"text":"oh, beautiful. Yeah. Okay. Yeah. That's excellent, mate.","start_word":3533,"end_word":3540,"sentiment":"positive","sentiment_score":0.6249250769615173},{"text":"Well, if there's anything else we can help you with, if you need handsets and stuff like Yeah. that, Yeah. we only use Yealink. We don't use anything else for that Yeah. type of business. These Yeah. are the highest level handsets you'll find in Australia. They're better than Cisco. Although Yeah. about four years ago four, five years ago, Cisco always likes to be number one in the world, so they brought out ULink, just to give you an idea. Yeah. Yeah. Yeah. Yeah. Yeah. Alright. Anyway, up to that, if you that you got my direct number as well. If you need any hands or anything like that while the IT people are there, let us know. Alright? Yeah. Yeah. So just quick question before we so the connection will be active when? It Sorry? it's already active. It's already active. Yep. So just before I let you go, Yeah. what's what's the payment method? How do we pay? So you send an I invoice? look. I'll get the accounts team to call you on Monday to settle that up for you. Okay. But but you reckon the connection is active? Yeah. Yeah. That's already active. Yeah. Okay. So last, before I let you go, the so I've seen the Internet cable. Mhmm. So it's a thin cable that comes out. It's got a label on it, a blue label that says COO5. So I'm Oh, I'm no. guessing No. Do that do you have WhatsApp? yeah. Yeah. Yeah. Yeah. Okay. Let me text you on WhatsApp because that way I'll ask for some photos.","start_word":3541,"end_word":3807,"sentiment":"neutral","sentiment_score":0.02027330408047201},{"text":"Perfect.","start_word":3808,"end_word":3808,"sentiment":"positive","sentiment_score":0.3379690647125244},{"text":"That's what I mean. Who last for you last for for some Yeah. photos? I'm already Okay. here, so it's a weekend, so I'll ask for it. No problems.","start_word":3809,"end_word":3837,"sentiment":"neutral","sentiment_score":0.05842557176947594},{"text":"Perfect. Perfect.","start_word":3838,"end_word":3839,"sentiment":"positive","sentiment_score":0.49307745695114136},{"text":"I just wanna see if I've got the right connection there. Yep. Yeah. Yeah. Definitely. 100%. Not a problem. Why not? Yes. Okay. Let me just see. Yep. There we go. I got you. Alright. So I'm just gonna send you a hello. Yep. It's it's me, Dom. Okay. Okay. So send me a a Yeah. photo of what you got, and I'll hang up, and I'll communicate with you via I've sent it. I've sent the photos. no. They're don't touch those. They're all optic cables, they are. No. So No, that sir. That's your that yeah. your IT guy, you should have a a box there. Hang on a sec. Let me let me just check Yeah. yourself. Can I just put you on hold for a sec? Yeah. Yeah. Yeah. Yeah. Yeah. Sorry. You should have a black box on the wall, A black calyx calyx box. It's got four lights and stuff like that. Hang on. I'll I'll send you a photo of it. Hang on a sec. I don't. It doesn't we don't have a black box there. No. It's telling me there's one there, so you gotta have one. Hang on a sec. Let me just give me two secs. Okay. Here's one. Copy. It's gotta be something like this. I'll just send you the photo. You see it? Yeah. But that's a router right there.","start_word":3840,"end_word":4071,"sentiment":"neutral","sentiment_score":-0.0070568108931183815},{"text":"No. No.","start_word":4072,"end_word":4073,"sentiment":"negative","sentiment_score":-0.3891274929046631},{"text":"That's the network terminal device. NTD. That's not a yes. That's not a router. Right. What?","start_word":4074,"end_word":4089,"sentiment":"neutral","sentiment_score":-0.1909560114145279},{"text":"No. We definitely don't have that.","start_word":4090,"end_word":4095,"sentiment":"negative","sentiment_score":-0.38027822971343994},{"text":"Well, it's telling me it's there, so it's gotta be somewhere. So where you've got all those can you see where all those cables you've taken the photo off? Can you take a step back and just send me the whole frame of that? Yep. Yeah, please. Because that, what you're holding in your hand is the optic cable, and that's Yep. gonna be plugged into the optical box. Was Yep. that Are was we that there? already loose, or did you pull that out of the box somewhere? No. No. No.","start_word":4096,"end_word":4187,"sentiment":"neutral","sentiment_score":-0.039334505796432495},{"text":"It was already I loose. lied to me.","start_word":4188,"end_word":4195,"sentiment":"negative","sentiment_score":-0.3893751800060272},{"text":"It Alright? was no. No. It was it was already out. So he I'll here you go. This is the photo of the box. Entire box, it's that that that whole device is definitely not here. So why they've got It's loading now. Sorry. The no. reception That's alright.","start_word":4196,"end_word":4244,"sentiment":"neutral","sentiment_score":-0.14966554939746857},{"text":"is a bit bad inside.","start_word":4245,"end_word":4249,"sentiment":"negative","sentiment_score":-0.48713159561157227},{"text":"The the that cable that's what I thought. Right? So the cable needs to be Okay. plugged into So a this box. is your main Comes that's where yeah. that's Commune the server. yeah. Commune Right? use box. That's inside your shop? Yeah. That's inside the yep. That's right. And then that white cable is hanging out. Well, what the hell I do thought you need all that for? yeah. Which one? The blue, yellow, and stuff? No. All this con you you so you're inside this Unit C 005 and you see that? That's right. No. No. This is my unit. I I we bought the place. So that contract you see is where all our other medical servers and stuff will go. So all those cables, Yeah. we Because need you that. got one, Yep. 2345612Up to 24. Yep. That's right. Okay. So where there's gonna be an NTD box. Otherwise, it's not gonna work for you. Now you can see see that white cable there that that's sitting aside? Yeah. That that cable is just left free. That's the cable that I believe will plug into the NTD box. Okay. Let me just check something. Hang on a sec.","start_word":4250,"end_word":4451,"sentiment":"neutral","sentiment_score":-0.017990765917935584},{"text":"Thank you.","start_word":4452,"end_word":4453,"sentiment":"positive","sentiment_score":0.6584177613258362}],"average":{"sentiment":"neutral","sentiment_score":0.021508184204856513}}}}