{"metadata":{"transaction_key":"deprecated","request_id":"019e907c-633f-7413-aeb3-1d7f4ac35eb1","sha256":"dc86bb597763fe5e2bb7721e4bf5dd42c98b38f23fadf37eb41606ee3a87c145","created":"2026-06-04T02:35:33.286Z","duration":78.62394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":193,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":223,"output_tokens":223},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":223,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Ortho tech support. Yeah. Okay. May I am I speaking with Salfin? Okay. I see. So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you. Is that okay? Yes. I'll I'll raise that one to our accounts department to confirm. But regarding the issue, I'll update you within this day. Yeah. Once I spoke with the Supa network team regarding the issue. Yeah. Okay. Bye for now.","confidence":0.9941406,"words":[{"word":"hello","start":0.96,"end":1.46,"confidence":0.98413086,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0721455067396164},{"word":"good","start":1.52,"end":1.68,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24480190873146057},{"word":"afternoon","start":1.68,"end":2.1799998,"confidence":0.99609375,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.16739577054977417},{"word":"this","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10115976631641388},{"word":"is","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09918014705181122},{"word":"maureen","start":2.96,"end":3.46,"confidence":0.7340088,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.13354450464248657},{"word":"from","start":3.84,"end":4.24,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08730915933847427},{"word":"ortho","start":4.24,"end":4.72,"confidence":0.61987305,"punctuated_word":"Ortho","sentiment":"neutral","sentiment_score":0.06878118216991425},{"word":"tech","start":4.72,"end":4.96,"confidence":0.6435547,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.012068470008671284},{"word":"support","start":4.96,"end":5.46,"confidence":0.9770508,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.016090810298919678},{"word":"yeah","start":5.6,"end":6.1,"confidence":0.71850586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00037298351526260376},{"word":"okay","start":15.915,"end":16.415,"confidence":0.76904297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.14244085550308228},{"word":"may","start":16.955,"end":17.154999,"confidence":0.7944336,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.07928381860256195},{"word":"i","start":17.154999,"end":17.355,"confidence":0.56640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09159034490585329},{"word":"am","start":17.595,"end":17.835,"confidence":0.9921875,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.05270551145076752},{"word":"i","start":17.835,"end":17.994999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07646398991346359},{"word":"speaking","start":17.994999,"end":18.235,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.0511694960296154},{"word":"with","start":18.235,"end":18.474998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06318593770265579},{"word":"salfin","start":18.474998,"end":18.974998,"confidence":0.5654704,"punctuated_word":"Salfin?","sentiment":"neutral","sentiment_score":-0.09698545932769775},{"word":"okay","start":22.154999,"end":22.474998,"confidence":0.96850586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.043686702847480774},{"word":"i","start":22.474998,"end":22.634998,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04314058646559715},{"word":"see","start":22.634998,"end":23.134998,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.033320993185043335},{"word":"so","start":25.3,"end":25.539999,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04395977407693863},{"word":"what","start":25.539999,"end":26.039999,"confidence":0.9941406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04410422220826149},{"word":"what","start":26.18,"end":26.5,"confidence":0.98095703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05964000895619392},{"word":"what","start":26.5,"end":26.66,"confidence":0.8095703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07753035426139832},{"word":"am","start":26.66,"end":26.9,"confidence":0.9892578,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.06278220564126968},{"word":"i","start":26.9,"end":26.98,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06250880658626556},{"word":"going","start":26.98,"end":27.38,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.06199956685304642},{"word":"to","start":27.38,"end":27.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.059215083718299866},{"word":"do","start":27.46,"end":27.699999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08661285042762756},{"word":"now","start":27.699999,"end":27.939999,"confidence":0.9980469,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.06562748551368713},{"word":"is","start":27.939999,"end":28.439999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05237119644880295},{"word":"report","start":28.66,"end":29.14,"confidence":0.8984375,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.07004411518573761},{"word":"this","start":29.14,"end":29.38,"confidence":0.9892578,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08883030712604523},{"word":"to","start":29.38,"end":29.539999,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03490148112177849},{"word":"supa","start":29.539999,"end":29.859999,"confidence":0.859375,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.02116475999355316},{"word":"networks","start":29.859999,"end":30.359999,"confidence":0.67700195,"punctuated_word":"Networks,","sentiment":"neutral","sentiment_score":-0.02209092304110527},{"word":"log","start":31.859999,"end":32.18,"confidence":0.9038086,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.025279756635427475},{"word":"a","start":32.18,"end":32.26,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.034743890166282654},{"word":"ticket","start":32.26,"end":32.739998,"confidence":0.9902344,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.03405096381902695},{"word":"full","start":32.739998,"end":33.239998,"confidence":0.37182617,"punctuated_word":"full,","sentiment":"neutral","sentiment_score":-0.010173643007874489},{"word":"then","start":33.699997,"end":34.199997,"confidence":0.9941406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01089908555150032},{"word":"once","start":34.34,"end":34.579998,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.013928361237049105},{"word":"i","start":34.579998,"end":34.739998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01406998559832573},{"word":"hear","start":34.739998,"end":35.059998,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.0042098090052604675},{"word":"back","start":35.059998,"end":35.3,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.024832572788000107},{"word":"from","start":35.3,"end":35.46,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02670619636774063},{"word":"them","start":35.46,"end":35.78,"confidence":0.9465332,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.013337431475520134},{"word":"i'll","start":35.78,"end":35.94,"confidence":0.9616699,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0010951112490147352},{"word":"get","start":35.94,"end":36.1,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.00904235988855362},{"word":"back","start":36.1,"end":36.26,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02150823175907135},{"word":"to","start":36.26,"end":36.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023614052683115005},{"word":"you","start":36.42,"end":36.579998,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03202219679951668},{"word":"is","start":36.579998,"end":36.82,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.003523949533700943},{"word":"that","start":36.82,"end":36.98,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013927619904279709},{"word":"okay","start":36.98,"end":37.48,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.04008858650922775},{"word":"yes","start":47.645,"end":48.145,"confidence":0.6669922,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04226532578468323},{"word":"i'll","start":54.0,"end":54.5,"confidence":0.92822266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04149715602397919},{"word":"i'll","start":57.2,"end":57.36,"confidence":0.9523926,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02048017457127571},{"word":"raise","start":57.36,"end":57.600002,"confidence":0.97998047,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.04111751914024353},{"word":"that","start":57.600002,"end":57.920002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07783542573451996},{"word":"one","start":57.920002,"end":58.16,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08565119653940201},{"word":"to","start":58.16,"end":58.32,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03830768913030624},{"word":"our","start":58.32,"end":58.56,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04836798086762428},{"word":"accounts","start":58.56,"end":58.96,"confidence":0.9838867,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.07157167792320251},{"word":"department","start":58.96,"end":59.46,"confidence":1.0,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.07695722579956055},{"word":"to","start":59.760002,"end":60.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030034378170967106},{"word":"confirm","start":60.0,"end":60.5,"confidence":0.8952637,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":-0.04828321188688278},{"word":"but","start":61.52,"end":62.02,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.011952869594097136},{"word":"regarding","start":63.2,"end":63.7,"confidence":0.91503906,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.07306888699531555},{"word":"the","start":63.84,"end":64.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09068363159894945},{"word":"issue","start":64.64,"end":65.14,"confidence":0.99853516,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.06671001017093658},{"word":"i'll","start":65.635,"end":65.875,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.017193105071783066},{"word":"update","start":65.875,"end":66.195,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.0683922991156578},{"word":"you","start":66.195,"end":66.435,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05086108297109604},{"word":"within","start":66.435,"end":66.935,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.024629458785057068},{"word":"this","start":66.994995,"end":67.235,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004454173147678375},{"word":"day","start":67.235,"end":67.735,"confidence":0.72680664,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.02757592499256134},{"word":"yeah","start":69.475,"end":69.955,"confidence":0.9370117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0945386290550232},{"word":"once","start":69.955,"end":70.275,"confidence":0.99121094,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.08812396228313446},{"word":"i","start":70.275,"end":70.775,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06887179613113403},{"word":"spoke","start":71.314995,"end":71.555,"confidence":0.9560547,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.08821656554937363},{"word":"with","start":71.555,"end":71.875,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09427548944950104},{"word":"the","start":71.875,"end":72.034996,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0919407159090042},{"word":"supa","start":72.034996,"end":72.354996,"confidence":0.6418457,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.0708165168762207},{"word":"network","start":72.354996,"end":72.835,"confidence":0.45117188,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.07762978225946426},{"word":"team","start":72.835,"end":73.335,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.06994159519672394},{"word":"regarding","start":74.674995,"end":75.155,"confidence":0.9892578,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.08111266791820526},{"word":"the","start":75.155,"end":75.315,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15826597809791565},{"word":"issue","start":75.315,"end":75.815,"confidence":0.9904785,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.06859606504440308},{"word":"yeah","start":75.875,"end":76.375,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10181322693824768},{"word":"okay","start":76.515,"end":77.015,"confidence":0.88720703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1090187355875969},{"word":"bye","start":77.155,"end":77.475,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.15560045838356018},{"word":"for","start":77.475,"end":77.715,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10671056807041168},{"word":"now","start":77.715,"end":78.215,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.09528882801532744}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Ortho tech support. Yeah. Okay.\n\nMay I am I speaking with Salfin? Okay. I see. So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you. Is that okay?\n\nYes. I'll I'll raise that one to our accounts department to confirm. But regarding the issue, I'll update you within this day. Yeah. Once I spoke with the Supa network team regarding the issue.\n\nYeah. Okay. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.0721455067396164},{"text":"Good afternoon.","start":1.52,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.20609883964061737},{"text":"This is Maureen from Ortho tech support.","start":2.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.07401914854667016},{"text":"Yeah.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":-0.00037298351526260376},{"text":"Okay.","start":15.915,"end":16.415,"sentiment":"neutral","sentiment_score":-0.14244085550308228}],"sentiment":"neutral","sentiment_score":0.07163861556909978,"num_words":12,"start":0.96,"end":16.415},{"sentences":[{"text":"May I am I speaking with Salfin?","start":16.955,"end":18.974998,"sentiment":"neutral","sentiment_score":-0.07305493684751647},{"text":"Okay.","start":22.154999,"end":22.474998,"sentiment":"neutral","sentiment_score":-0.043686702847480774},{"text":"I see.","start":22.474998,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.038230789825320244},{"text":"So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you.","start":25.3,"end":36.579998,"sentiment":"neutral","sentiment_score":-0.037153387362195645},{"text":"Is that okay?","start":36.579998,"end":37.48,"sentiment":"neutral","sentiment_score":-0.0191800519824028}],"sentiment":"neutral","sentiment_score":-0.04173291982151568,"num_words":45,"start":16.955,"end":37.48},{"sentences":[{"text":"Yes.","start":47.645,"end":48.145,"sentiment":"neutral","sentiment_score":-0.04226532578468323},{"text":"I'll I'll raise that one to our accounts department to confirm.","start":54.0,"end":60.5,"sentiment":"neutral","sentiment_score":-0.05273669416254217},{"text":"But regarding the issue, I'll update you within this day.","start":61.52,"end":67.735,"sentiment":"neutral","sentiment_score":-0.04355214424431324},{"text":"Yeah.","start":69.475,"end":69.955,"sentiment":"neutral","sentiment_score":0.0945386290550232},{"text":"Once I spoke with the Supa network team regarding the issue.","start":69.955,"end":75.815,"sentiment":"neutral","sentiment_score":0.08707192133773457}],"sentiment":"neutral","sentiment_score":-0.00016354824251988356,"num_words":34,"start":47.645,"end":75.815},{"sentences":[{"text":"Yeah.","start":75.875,"end":76.375,"sentiment":"neutral","sentiment_score":0.10181322693824768},{"text":"Okay.","start":76.515,"end":77.015,"sentiment":"neutral","sentiment_score":0.1090187355875969},{"text":"Bye for now.","start":77.155,"end":78.215,"sentiment":"neutral","sentiment_score":0.11919995148976643}],"sentiment":"neutral","sentiment_score":0.11368636339902878,"num_words":5,"start":75.875,"end":78.215}]}}]},{"alternatives":[{"transcript":"Hello? You're speaking to. It's still not working. No Internet. It says mhmm. So how long will it take? Because I've paid for my Internet, and it's been it will be like today I won't have Internet. So will they consider the days I didn't have Internet? Okay. Thanks. Okay. No worries. Thanks. Alright.","confidence":0.99316406,"words":[{"word":"hello","start":4.4,"end":4.9,"confidence":0.810791,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07718050479888916},{"word":"you're","start":6.7999997,"end":7.12,"confidence":0.7729492,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.03124315105378628},{"word":"speaking","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.034509867429733276},{"word":"to","start":7.44,"end":7.94,"confidence":0.59124756,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.04253140836954117},{"word":"it's","start":8.24,"end":8.48,"confidence":0.9616699,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.38577863574028015},{"word":"still","start":8.48,"end":8.72,"confidence":0.99609375,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4136552810668946},{"word":"not","start":8.72,"end":9.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5008170008659363},{"word":"working","start":9.04,"end":9.54,"confidence":0.99316406,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.46448057889938354},{"word":"no","start":10.8,"end":11.12,"confidence":0.5029297,"punctuated_word":"No","sentiment":"negative","sentiment_score":-0.4349259436130524},{"word":"internet","start":11.12,"end":11.62,"confidence":0.9248047,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.39370134472846985},{"word":"it","start":12.559999,"end":12.88,"confidence":0.93603516,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2375599890947342},{"word":"says","start":12.88,"end":13.38,"confidence":0.84277344,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.16362808644771576},{"word":"mhmm","start":21.0075,"end":21.5075,"confidence":0.9908447,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.06101107224822045},{"word":"so","start":38.1,"end":38.42,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06108656898140907},{"word":"how","start":38.42,"end":38.66,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.07942759245634079},{"word":"long","start":38.66,"end":38.82,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.10719787329435349},{"word":"will","start":38.82,"end":39.06,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1071399226784706},{"word":"it","start":39.06,"end":39.3,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08828503638505936},{"word":"take","start":39.3,"end":39.7,"confidence":0.9790039,"punctuated_word":"take?","sentiment":"neutral","sentiment_score":-0.09994727373123168},{"word":"because","start":39.7,"end":39.940002,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.19276989996433255},{"word":"i've","start":39.940002,"end":40.260002,"confidence":0.99560547,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.27810001373291016},{"word":"paid","start":40.260002,"end":40.58,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.23028652369976044},{"word":"for","start":40.58,"end":40.9,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2336149960756302},{"word":"my","start":40.9,"end":41.14,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.37603041529655457},{"word":"internet","start":41.14,"end":41.64,"confidence":0.8327637,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.2865335941314697},{"word":"and","start":41.7,"end":42.1,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20719729363918304},{"word":"it's","start":42.1,"end":42.42,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.30331993103027344},{"word":"been","start":42.42,"end":42.66,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.319740891456604},{"word":"it","start":43.295002,"end":43.535,"confidence":0.9980469,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.35584041476249695},{"word":"will","start":43.535,"end":43.695,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2947901785373688},{"word":"be","start":43.695,"end":43.935,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.31898725032806396},{"word":"like","start":43.935,"end":44.255,"confidence":0.42944336,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.34603968262672424},{"word":"today","start":44.255,"end":44.655,"confidence":0.6430664,"punctuated_word":"today","sentiment":"negative","sentiment_score":-0.35793331265449524},{"word":"i","start":44.655,"end":44.895,"confidence":0.4675293,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3868372142314911},{"word":"won't","start":44.895,"end":45.135,"confidence":0.9941406,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.38161325454711914},{"word":"have","start":45.135,"end":45.455,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3783510625362396},{"word":"internet","start":45.455,"end":45.955,"confidence":0.9748535,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.3599529564380646},{"word":"so","start":46.815,"end":47.295,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09502879530191422},{"word":"will","start":47.295,"end":47.615,"confidence":0.9560547,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0770404264330864},{"word":"they","start":47.615,"end":47.935,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07181361317634583},{"word":"consider","start":47.935,"end":48.435,"confidence":0.9980469,"punctuated_word":"consider","sentiment":"neutral","sentiment_score":-0.08153504133224487},{"word":"the","start":48.575,"end":48.735,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1034708172082901},{"word":"days","start":48.735,"end":49.235,"confidence":0.9707031,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.08299493789672852},{"word":"i","start":49.775,"end":50.015,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11581942439079285},{"word":"didn't","start":50.015,"end":50.335,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10717066377401352},{"word":"have","start":50.335,"end":50.655,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14830611646175385},{"word":"internet","start":50.655,"end":51.155,"confidence":0.9970703,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.1267942190170288},{"word":"okay","start":68.4,"end":68.88,"confidence":0.93359375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1378236711025238},{"word":"thanks","start":68.88,"end":69.38,"confidence":0.98339844,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2748200595378876},{"word":"okay","start":73.96894,"end":74.46894,"confidence":0.79418945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08936640620231628},{"word":"no","start":74.52894,"end":74.768936,"confidence":0.9199219,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12754982709884644},{"word":"worries","start":74.768936,"end":75.16894,"confidence":0.99072266,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.13506542146205902},{"word":"thanks","start":75.16894,"end":75.66894,"confidence":0.9379883,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.25361669063568115},{"word":"alright","start":76.68894,"end":77.18894,"confidence":0.7492676,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14379183948040009}],"paragraphs":{"transcript":"\nHello? You're speaking to. It's still not working. No Internet. It says mhmm.\n\nSo how long will it take? Because I've paid for my Internet, and it's been it will be like today I won't have Internet. So will they consider the days I didn't have Internet? Okay. Thanks.\n\nOkay. No worries. Thanks. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.07718050479888916},{"text":"You're speaking to.","start":6.7999997,"end":7.94,"sentiment":"neutral","sentiment_score":-0.03609480895102024},{"text":"It's still not working.","start":8.24,"end":9.54,"sentiment":"negative","sentiment_score":-0.4411828741431236},{"text":"No Internet.","start":10.8,"end":11.62,"sentiment":"negative","sentiment_score":-0.4143136441707611},{"text":"It says mhmm.","start":12.559999,"end":21.5075,"sentiment":"neutral","sentiment_score":-0.15406638259689012}],"sentiment":"neutral","sentiment_score":-0.23743552728914297,"num_words":13,"start":4.4,"end":21.5075},{"sentences":[{"text":"So how long will it take?","start":38.1,"end":39.7,"sentiment":"neutral","sentiment_score":-0.09051404458781083},{"text":"Because I've paid for my Internet, and it's been it will be like today I won't have Internet.","start":39.7,"end":45.955,"sentiment":"neutral","sentiment_score":-0.31155216031604344},{"text":"So will they consider the days I didn't have Internet?","start":46.815,"end":51.155,"sentiment":"neutral","sentiment_score":-0.1009974054992199},{"text":"Okay.","start":68.4,"end":68.88,"sentiment":"neutral","sentiment_score":0.1378236711025238},{"text":"Thanks.","start":68.88,"end":69.38,"sentiment":"neutral","sentiment_score":0.2748200595378876}],"sentiment":"neutral","sentiment_score":-0.18745426326576206,"num_words":36,"start":38.1,"end":69.38},{"sentences":[{"text":"Okay.","start":73.96894,"end":74.46894,"sentiment":"neutral","sentiment_score":0.08936640620231628},{"text":"No worries.","start":74.52894,"end":75.16894,"sentiment":"neutral","sentiment_score":0.13130762428045273},{"text":"Thanks.","start":75.16894,"end":75.66894,"sentiment":"neutral","sentiment_score":0.25361669063568115},{"text":"Alright.","start":76.68894,"end":77.18894,"sentiment":"neutral","sentiment_score":0.14379183948040009}],"sentiment":"neutral","sentiment_score":0.1498780369758606,"num_words":5,"start":73.96894,"end":77.18894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ortho\n\nChannel 1: Hello?\n\nChannel 0: tech support. Yeah.\n\nChannel 1: You're speaking to. It's still not working. No Internet. It says\n\nChannel 0: Okay. May I am I speaking with Salfin?\n\nChannel 1: mhmm.\n\nChannel 0: Okay. I see. So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you. Is that okay?\n\nChannel 1: So how long will it take? Because I've paid for my Internet, and it's been it will be like today I won't have Internet. So will they\n\nChannel 0: Yes.\n\nChannel 1: consider the days I didn't have Internet?\n\nChannel 0: I'll I'll raise that one to our accounts department to confirm. But regarding the issue, I'll update you within this day.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Yeah. Once I spoke with the Supa network team\n\nChannel 1: Okay. No\n\nChannel 0: regarding\n\nChannel 1: worries.\n\nChannel 0: the\n\nChannel 1: Thanks.\n\nChannel 0: issue. Yeah. Okay.\n\nChannel 1: Alright.\n\nChannel 0: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.0721455067396164},{"text":"Good afternoon.","start":1.52,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.20609883964061737},{"text":"This is Maureen from Ortho","start":2.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.09799495190382004}],"sentiment":"neutral","sentiment_score":0.12178974319249392,"channel":0,"num_words":8,"start":0.96,"end":4.72},{"sentences":[{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.07718050479888916}],"sentiment":"neutral","sentiment_score":0.07718050479888916,"channel":1,"num_words":1,"start":4.4,"end":4.9},{"sentences":[{"text":"tech support.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.01407964015379548},{"text":"Yeah.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":-0.00037298351526260376}],"sentiment":"neutral","sentiment_score":0.00926209893077612,"channel":0,"num_words":3,"start":4.72,"end":6.1},{"sentences":[{"text":"You're speaking to.","start":6.7999997,"end":7.94,"sentiment":"neutral","sentiment_score":-0.03609480895102024},{"text":"It's still not working.","start":8.24,"end":9.54,"sentiment":"negative","sentiment_score":-0.4411828741431236},{"text":"No Internet.","start":10.8,"end":11.62,"sentiment":"negative","sentiment_score":-0.4143136441707611},{"text":"It says","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.20059403777122498}],"sentiment":"neutral","sentiment_score":-0.2820755715735934,"channel":1,"num_words":11,"start":6.7999997,"end":13.38},{"sentences":[{"text":"Okay.","start":15.915,"end":16.415,"sentiment":"neutral","sentiment_score":-0.14244085550308228},{"text":"May I am I speaking with Salfin?","start":16.955,"end":18.974998,"sentiment":"neutral","sentiment_score":-0.07305493684751647}],"sentiment":"neutral","sentiment_score":-0.0817281766794622,"channel":0,"num_words":8,"start":15.915,"end":18.974998},{"sentences":[{"text":"mhmm.","start":21.0075,"end":21.5075,"sentiment":"neutral","sentiment_score":-0.06101107224822045}],"sentiment":"neutral","sentiment_score":-0.06101107224822045,"channel":1,"num_words":1,"start":21.0075,"end":21.5075},{"sentences":[{"text":"Okay.","start":22.154999,"end":22.474998,"sentiment":"neutral","sentiment_score":-0.043686702847480774},{"text":"I see.","start":22.474998,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.038230789825320244},{"text":"So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you.","start":25.3,"end":36.579998,"sentiment":"neutral","sentiment_score":-0.037153387362195645},{"text":"Is that okay?","start":36.579998,"end":37.48,"sentiment":"neutral","sentiment_score":-0.0191800519824028}],"sentiment":"neutral","sentiment_score":-0.03596307457988396,"channel":0,"num_words":38,"start":22.154999,"end":37.48},{"sentences":[{"text":"So how long will it take?","start":38.1,"end":39.7,"sentiment":"neutral","sentiment_score":-0.09051404458781083},{"text":"Because I've paid for my Internet, and it's been it will be like today I won't have Internet.","start":39.7,"end":45.955,"sentiment":"neutral","sentiment_score":-0.31155216031604344},{"text":"So will they","start":46.815,"end":47.935,"sentiment":"neutral","sentiment_score":-0.08129427830378215}],"sentiment":"neutral","sentiment_score":-0.23684836993062938,"channel":1,"num_words":27,"start":38.1,"end":47.935},{"sentences":[{"text":"Yes.","start":47.645,"end":48.145,"sentiment":"neutral","sentiment_score":-0.04226532578468323}],"sentiment":"neutral","sentiment_score":-0.04226532578468323,"channel":0,"num_words":1,"start":47.645,"end":48.145},{"sentences":[{"text":"consider the days I didn't have Internet?","start":47.935,"end":51.155,"sentiment":"neutral","sentiment_score":-0.10944160286869321}],"sentiment":"neutral","sentiment_score":-0.10944160286869321,"channel":1,"num_words":7,"start":47.935,"end":51.155},{"sentences":[{"text":"I'll I'll raise that one to our accounts department to confirm.","start":54.0,"end":60.5,"sentiment":"neutral","sentiment_score":-0.05273669416254217},{"text":"But regarding the issue, I'll update you within this day.","start":61.52,"end":67.735,"sentiment":"neutral","sentiment_score":-0.04355214424431324}],"sentiment":"neutral","sentiment_score":-0.04836309896338554,"channel":0,"num_words":21,"start":54.0,"end":67.735},{"sentences":[{"text":"Okay.","start":68.4,"end":68.88,"sentiment":"neutral","sentiment_score":0.1378236711025238},{"text":"Thanks.","start":68.88,"end":69.38,"sentiment":"neutral","sentiment_score":0.2748200595378876}],"sentiment":"neutral","sentiment_score":0.2063218653202057,"channel":1,"num_words":2,"start":68.4,"end":69.38},{"sentences":[{"text":"Yeah.","start":69.475,"end":69.955,"sentiment":"neutral","sentiment_score":0.0945386290550232},{"text":"Once I spoke with the Supa network team","start":69.955,"end":73.335,"sentiment":"neutral","sentiment_score":0.08122705295681953}],"sentiment":"neutral","sentiment_score":0.08270611696773106,"channel":0,"num_words":9,"start":69.475,"end":73.335},{"sentences":[{"text":"Okay.","start":73.96894,"end":74.46894,"sentiment":"neutral","sentiment_score":0.08936640620231628},{"text":"No","start":74.52894,"end":74.768936,"sentiment":"neutral","sentiment_score":0.12754982709884644}],"sentiment":"neutral","sentiment_score":0.10845811665058136,"channel":1,"num_words":2,"start":73.96894,"end":74.768936},{"sentences":[{"text":"regarding","start":74.674995,"end":75.155,"sentiment":"neutral","sentiment_score":0.08111266791820526}],"sentiment":"neutral","sentiment_score":0.08111266791820526,"channel":0,"num_words":1,"start":74.674995,"end":75.155},{"sentences":[{"text":"worries.","start":74.768936,"end":75.16894,"sentiment":"neutral","sentiment_score":0.13506542146205902}],"sentiment":"neutral","sentiment_score":0.13506542146205902,"channel":1,"num_words":1,"start":74.768936,"end":75.16894},{"sentences":[{"text":"the","start":75.155,"end":75.315,"sentiment":"neutral","sentiment_score":0.15826597809791565}],"sentiment":"neutral","sentiment_score":0.15826597809791565,"channel":0,"num_words":1,"start":75.155,"end":75.315},{"sentences":[{"text":"Thanks.","start":75.16894,"end":75.66894,"sentiment":"neutral","sentiment_score":0.25361669063568115}],"sentiment":"neutral","sentiment_score":0.25361669063568115,"channel":1,"num_words":1,"start":75.16894,"end":75.66894},{"sentences":[{"text":"issue.","start":75.315,"end":75.815,"sentiment":"neutral","sentiment_score":0.06859606504440308},{"text":"Yeah.","start":75.875,"end":76.375,"sentiment":"neutral","sentiment_score":0.10181322693824768},{"text":"Okay.","start":76.515,"end":77.015,"sentiment":"neutral","sentiment_score":0.1090187355875969}],"sentiment":"neutral","sentiment_score":0.09314267585674922,"channel":0,"num_words":3,"start":75.315,"end":77.015},{"sentences":[{"text":"Alright.","start":76.68894,"end":77.18894,"sentiment":"neutral","sentiment_score":0.14379183948040009}],"sentiment":"neutral","sentiment_score":0.14379183948040009,"channel":1,"num_words":1,"start":76.68894,"end":77.18894},{"sentences":[{"text":"Bye for now.","start":77.155,"end":78.215,"sentiment":"neutral","sentiment_score":0.11919995148976643}],"sentiment":"neutral","sentiment_score":0.11919995148976643,"channel":0,"num_words":3,"start":77.155,"end":78.215}]},"summary":{"result":"success","short":"A customer named Salfin contacts Ortho Hello tech support because their internet is not working. The representative, Maureen, asks for Salfin's name and confirms their identity. She informs Salfin that she will update their account department and ask them to consider the issue. Salfin thanks her and ends the call."},"intents":{"segments":[{"text":"May I am I speaking with Salfin? mhmm. Okay.","start_word":24,"end_word":32,"intents":[{"intent":"Change communication with salfin","confidence_score":2.160355e-7}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ortho Hello? tech support. Yeah. You're speaking to.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.05862044543027878},{"text":"It's still not working. No Internet.","start_word":15,"end_word":20,"sentiment":"negative","sentiment_score":-0.4223097860813141},{"text":"It says Okay. May I am I speaking with Salfin? mhmm. Okay. I see. So what what what am I going to do now is report this to Supa Networks, log a ticket full, then once I hear back from them, I'll get back to you. Is that okay? So how long will it take? Because I've paid for my Internet, and it's been it will be like today I won't have Internet. So will they Yes. consider the days I didn't have Internet? I'll I'll raise that one to our accounts department to confirm. But regarding the issue, I'll update you within this day. Okay. Thanks. Yeah. Once I spoke with the Supa network team Okay. No regarding worries. the Thanks. issue. Yeah. Okay. Alright. Bye for now.","start_word":21,"end_word":149,"sentiment":"neutral","sentiment_score":-0.0542854480445385}],"average":{"sentiment":"neutral","sentiment_score":-0.058131170914312115}}}}