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Yeah. I'm going to send you a link on message SMS message on where you can check the actual speed because this is the website that we're recommending our customer to use because it's getting the accurate speed of the Internet. And please make sure when you're on a speed test are you using your phone on running a speed test? Yeah. Can we run the speed test on the laptop instead, please? Yeah. I'm going to send you the link. Hang on. There you go. Yeah. Kindly run a speed test using this link on your laptop since your laptop is connected directly. It will get the actual speed. Sure. Hello? Yes. Sorry. What is the upload speed again? 54? Okay. So I think we don't need you you don't need to get a new router, yeah, since you're getting the correct speed. Okay. Hang on. Let me just check. May I know what router are you using? Mhmm. Sorry. You're using n NBN Wi Fi modem seven. Okay. What I'm going to do now is coordinate this first to our back end team for them to check if the router is the one that has a problem or there's a problem with the speed that you're getting if it's a network fault before we proceed on getting a new router. Yeah. Okay. Okay. So if that's the case, we can arrange the delivery for your router. You just need to settle the $20 for the standard postage, or we also do have the express postage. So if express postage, it's $30. Usually, the router takes one to three days at the address to arrive, while the standard one is three to five days. That's a business days. Yeah. Yeah. So do you want it via standard or express? Express, one to three days. Okay. I'll inform our accounts department then to send you an invoice. Then once the payment is settled, we'll then send you the router probably today or tomorrow. Mhmm. Okay. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Yes. Hello. Mhmm. Okay.\n\nYeah. That's correct. But is it okay if we check run a speed test first? Yeah. I'm going to send you a link on message SMS message on where you can check the actual speed because this is the website that we're recommending our customer to use because it's getting the accurate speed of the Internet.\n\nAnd please make sure when you're on a speed test are you using your phone on running a speed test? Yeah. Can we run the speed test on the laptop instead, please? Yeah. I'm going to send you the link.\n\nHang on. There you go. Yeah. Kindly run a speed test using this link on your laptop since your laptop is connected directly. It will get the actual speed.\n\nSure. Hello? Yes. Sorry. What is the upload speed again?\n\n54? Okay. So I think we don't need you you don't need to get a new router, yeah, since you're getting the correct speed. Okay. 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Mhmm. Okay. 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again?","start":254.185,"end":255.88501,"sentiment":"neutral","sentiment_score":-0.03152786164234082}],"sentiment":"neutral","sentiment_score":-0.014319094084203243,"num_words":10,"start":126.685,"end":255.88501},{"sentences":[{"text":"54?","start":261.625,"end":262.525,"sentiment":"neutral","sentiment_score":-0.0006456170231103897},{"text":"Okay.","start":266.505,"end":267.005,"sentiment":"neutral","sentiment_score":-0.016834121197462082},{"text":"So I think we don't need you you don't need to get a new router, yeah, since you're getting the correct speed.","start":279.68,"end":290.815,"sentiment":"neutral","sentiment_score":0.031013920225880363},{"text":"Okay.","start":298.25,"end":298.49,"sentiment":"neutral","sentiment_score":0.09054189175367355},{"text":"Hang on.","start":298.49,"end":298.89,"sentiment":"neutral","sentiment_score":0.07044465467333794}],"sentiment":"neutral","sentiment_score":0.0331947299203387,"num_words":27,"start":261.625,"end":298.89},{"sentences":[{"text":"Let me just check.","start":298.89,"end":300.03,"sentiment":"neutral","sentiment_score":0.07842983119189739},{"text":"May I know what router are you using?","start":354.35,"end":356.37,"sentiment":"neutral","sentiment_score":0.0465558129362762},{"text":"Mhmm.","start":378.865,"end":379.025,"sentiment":"neutral","sentiment_score":-0.0027225352823734283},{"text":"Sorry.","start":379.025,"end":379.525,"sentiment":"neutral","sentiment_score":-0.02860824204981327},{"text":"You're using n NBN Wi Fi modem seven.","start":379.66498,"end":386.7,"sentiment":"neutral","sentiment_score":0.0037606067489832635}],"sentiment":"neutral","sentiment_score":0.03113272295079448,"num_words":22,"start":298.89,"end":386.7},{"sentences":[{"text":"Okay.","start":391.32,"end":391.82,"sentiment":"neutral","sentiment_score":0.0588214099407196},{"text":"What I'm going to do now is coordinate this first to our back end team for them to check if the router is the one that has a problem or there's a problem with the speed that you're getting if it's a network fault before we proceed on getting a new router.","start":392.2,"end":411.465,"sentiment":"neutral","sentiment_score":-0.058480761801967256},{"text":"Yeah.","start":413.5,"end":414.0,"sentiment":"neutral","sentiment_score":-0.05294113978743553},{"text":"Okay.","start":419.97998,"end":420.47998,"sentiment":"neutral","sentiment_score":0.03901439905166626},{"text":"Okay.","start":421.34,"end":421.84,"sentiment":"neutral","sentiment_score":0.04683173447847366}],"sentiment":"neutral","sentiment_score":-0.052665593036051304,"num_words":56,"start":391.32,"end":421.84},{"sentences":[{"text":"So if that's the case, we can arrange the delivery for your router.","start":422.3,"end":428.555,"sentiment":"neutral","sentiment_score":0.05826167590343035},{"text":"You just need to settle the $20 for the standard postage, or we also do have the express postage.","start":429.175,"end":436.79498,"sentiment":"neutral","sentiment_score":0.03212191095869792},{"text":"So if express postage, it's $30.","start":437.34,"end":440.80002,"sentiment":"neutral","sentiment_score":0.024641871297111113},{"text":"Usually, the router takes one to three days at the address to arrive, while the standard one is three to five days.","start":442.14,"end":451.185,"sentiment":"neutral","sentiment_score":0.02066142289814624},{"text":"That's a business days.","start":451.825,"end":452.945,"sentiment":"neutral","sentiment_score":0.07340519316494465}],"sentiment":"neutral","sentiment_score":0.03537095936189871,"num_words":64,"start":422.3,"end":452.945},{"sentences":[{"text":"Yeah.","start":452.945,"end":453.445,"sentiment":"neutral","sentiment_score":0.07569154351949692},{"text":"Yeah.","start":455.26498,"end":455.745,"sentiment":"neutral","sentiment_score":0.062230296432971954},{"text":"So do you want it via standard or express?","start":455.745,"end":458.805,"sentiment":"neutral","sentiment_score":0.03886303802331289},{"text":"Express, one to three 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you.","start":480.72495,"end":481.36496,"sentiment":"positive","sentiment_score":0.7566424310207367}],"sentiment":"neutral","sentiment_score":0.13750279820974795,"num_words":31,"start":465.105,"end":481.36496},{"sentences":[{"text":"Bye for now.","start":481.36496,"end":482.26495,"sentiment":"positive","sentiment_score":0.40300647417704266}],"sentiment":"positive","sentiment_score":0.40300647417704266,"num_words":3,"start":481.36496,"end":482.26495}]}}]},{"alternatives":[{"transcript":"Hi. This is Sridhar here. The yeah. The Internet just started working, But, like, maybe due to the my modem is, like, old. I'm not getting, like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed. So yeah. Big yeah. Maybe because of the old modem. So I want to order the new modem like this you told me before. Yeah. So I just so I just need to pay, like, delivery fee. Right? Not for the modem? Okay. Yeah. Okay. Yeah. Yep. Yeah. Okay. Okay. Yeah. Okay. Oh, I have phone, and I do have my, like, my laptop with the Ethernet connected to the router. In the right laptop? With the Ethernet yeah. With the Ethernet connected to that. Yes. Okay. Yep. Just a minute. Okay. Just give me one second. The downward speed is showing, like, 84.9, and the upward speed is saying 54.9. Hello? Upload speed is 54.9. Yep. 54.9. Mhmm. Oh, but, like, I chose, like, 500 mbps. Yeah. For now, I'm using, like, the NBN seven Wi Fi Modiac. I get some of the, like, previous Internet provider. And I'm returning this one very soon. Yeah. That's why maybe I need the new one. The the previous Internet provider asked me to return the their router. Yeah. That's why. Wi Fi modem seven. Yes. Mhmm. Okay. Yeah. But I have to get a new one because they already told me to return return this router to them. So yeah. Okay. Yeah. Okay. Mhmm. Yeah. Okay. I would like to get with the X-ray plan. Mhmm. Okay. Okay. Yeah. Thank you. Bye 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This is Sridhar here. The yeah. The Internet just started working, But, like, maybe due to the my modem is, like, old. I'm not getting, like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed.\n\nSo yeah. Big yeah. Maybe because of the old modem. So I want to order the new modem like this you told me before. Yeah.\n\nSo I just so I just need to pay, like, delivery fee. Right? Not for the modem? Okay. Yeah.\n\nOkay. Yeah. Yep. Yeah. Okay.\n\nOkay. Yeah. Okay. Oh, I have phone, and I do have my, like, my laptop with the Ethernet connected to the router. In the right laptop?\n\nWith the Ethernet yeah. With the Ethernet connected to that. Yes. Okay. Yep.\n\nJust a minute. Okay. Just give me one second. The downward speed is showing, like, 84.9, and the upward speed is saying 54.9. Hello?\n\nUpload speed is 54.9. Yep. 54.9. Mhmm. Oh, but, like, I chose, like, 500 mbps.\n\nYeah. For now, I'm using, like, the NBN seven Wi Fi Modiac. I get some of the, like, previous Internet provider. And I'm returning this one very soon. Yeah.\n\nThat's why maybe I need the new one. The the previous Internet provider asked me to return the their router. Yeah. That's why. Wi Fi modem seven.\n\nYes. Mhmm. Okay. Yeah. But I have to get a new one because they already told me to return return this router to them.\n\nSo yeah. Okay. Yeah. Okay. Mhmm.\n\nYeah. Okay. I would like to get with the X-ray plan. Mhmm. Okay.\n\nOkay. Yeah. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"positive","sentiment_score":0.34013429284095764},{"text":"This is Sridhar here.","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.055087131448090076},{"text":"The yeah.","start":10.639999,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.004288788884878159},{"text":"The Internet just started working, But, like, maybe due to the my modem is, like, old.","start":11.5199995,"end":18.275002,"sentiment":"neutral","sentiment_score":-0.24751807656139135},{"text":"I'm not getting, like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed.","start":18.275002,"end":27.800001,"sentiment":"neutral","sentiment_score":-0.22597070889813559}],"sentiment":"neutral","sentiment_score":-0.18492303898727352,"num_words":44,"start":5.04,"end":27.800001},{"sentences":[{"text":"So 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yeah.","start":419.06,"end":420.32498,"sentiment":"neutral","sentiment_score":-0.0069403015077114105},{"text":"Okay.","start":426.945,"end":427.445,"sentiment":"neutral","sentiment_score":0.0507570281624794},{"text":"Yeah.","start":429.08,"end":429.58,"sentiment":"neutral","sentiment_score":0.036280352622270584},{"text":"Okay.","start":432.28,"end":432.78,"sentiment":"neutral","sentiment_score":0.03961308300495148},{"text":"Mhmm.","start":441.4,"end":441.9,"sentiment":"neutral","sentiment_score":0.02791895903646946}],"sentiment":"neutral","sentiment_score":0.023448136635124683,"num_words":6,"start":419.06,"end":441.9},{"sentences":[{"text":"Yeah.","start":451.845,"end":452.345,"sentiment":"neutral","sentiment_score":0.06748548895120621},{"text":"Okay.","start":453.685,"end":454.185,"sentiment":"neutral","sentiment_score":0.0797145813703537},{"text":"I would like to get with the X-ray 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bye.","start":482.915,"end":483.43494,"sentiment":"neutral","sentiment_score":0.10280166938900948}],"sentiment":"neutral","sentiment_score":0.2887496730933587,"num_words":6,"start":477.79498,"end":483.43494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi.\n\nChannel 0: I assist you today? Mhmm.\n\nChannel 1: This is Sridhar here.\n\nChannel 0: Mhmm. Yes. Hello.\n\nChannel 1: The yeah. The Internet just started working, But, like, maybe due to the my modem is, like, old. I'm not getting, like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed. So yeah. Big\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Maybe because of the old modem. So I want to order the new modem like this you told me before. Yeah. So\n\nChannel 0: Okay.\n\nChannel 1: I just so I just need to pay, like, delivery fee. Right? Not for the modem?\n\nChannel 0: Yeah. That's correct. But\n\nChannel 1: Okay.\n\nChannel 0: is it okay if we check run a speed test first?\n\nChannel 1: Yeah. Okay. Yeah.\n\nChannel 0: Yeah. I'm going to send you a link on message SMS\n\nChannel 1: Yep.\n\nChannel 0: message\n\nChannel 1: Yeah.\n\nChannel 0: on where you can check the actual\n\nChannel 1: Okay.\n\nChannel 0: speed because this is the website that we're recommending our customer to use because it's getting the accurate speed\n\nChannel 1: Okay. Yeah.\n\nChannel 0: of the Internet.\n\nChannel 1: Okay.\n\nChannel 0: And please make sure when you're on a speed test are you using your phone on running a\n\nChannel 1: Oh, I have phone, and I do have my, like, my laptop with the Ethernet\n\nChannel 0: speed\n\nChannel 1: connected to the router.\n\nChannel 0: test? Yeah. Can we run the speed test on the laptop instead, please?\n\nChannel 1: In the right laptop? With\n\nChannel 0: Yeah.\n\nChannel 1: the Ethernet yeah. With the Ethernet connected to that. Yes.\n\nChannel 0: I'm going to send you the link. Hang\n\nChannel 1: Okay.\n\nChannel 0: on. There you go.\n\nChannel 1: Yep. Just a minute.\n\nChannel 0: Yeah. Kindly run a speed test using this link on your laptop since your laptop is connected directly. It will get the actual speed.\n\nChannel 1: Okay. Just give me one second.\n\nChannel 0: Sure.\n\nChannel 1: The downward speed is showing, like, 84.9, and the upward speed is saying 54.9.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Sorry. What is the upload speed again?\n\nChannel 1: Upload speed is 54.9.\n\nChannel 0: 54?\n\nChannel 1: Yep. 54.9.\n\nChannel 0: Okay. So I think we don't need you you don't need to get a new router,\n\nChannel 1: Mhmm.\n\nChannel 0: yeah, since you're getting the correct speed.\n\nChannel 1: Oh, but, like, I chose, like, 500 mbps.\n\nChannel 0: Okay. Hang on. Let me just check.\n\nChannel 1: Yeah.\n\nChannel 0: May I know what router are you using?\n\nChannel 1: For now, I'm using, like, the NBN seven Wi Fi Modiac. I get some of the, like, previous Internet provider. And I'm returning this one very soon. Yeah. That's why maybe I need the new one.\n\nThe the previous Internet provider asked me to return the their router. Yeah. That's why.\n\nChannel 0: Mhmm. Sorry. You're using n NBN\n\nChannel 1: Wi Fi modem seven.\n\nChannel 0: Wi Fi modem seven.\n\nChannel 1: Yes.\n\nChannel 0: Okay. What I'm going to do now is coordinate this first to our back end team\n\nChannel 1: Mhmm.\n\nChannel 0: for them to check if the router is the one that has a problem or there's a problem with the speed that you're getting if it's a network fault before we proceed on getting a new router.\n\nChannel 1: Okay. Yeah. But I\n\nChannel 0: Yeah.\n\nChannel 1: have to get a new one because they already told me to return return this router to them. So yeah.\n\nChannel 0: Okay. Okay. So if that's the case, we can arrange the delivery\n\nChannel 1: Okay.\n\nChannel 0: for your router.\n\nChannel 1: Yeah.\n\nChannel 0: You just need to settle the $20\n\nChannel 1: Okay.\n\nChannel 0: for the standard postage, or we also do have the express postage. So if express postage, it's $30.\n\nChannel 1: Mhmm.\n\nChannel 0: Usually, the router takes one to three days at the address to arrive, while the standard one is three to five days. That's\n\nChannel 1: Yeah.\n\nChannel 0: a business days. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So do you want it via standard or express?\n\nChannel 1: I would like to get with the X-ray plan.\n\nChannel 0: Express, one to three days. Okay. I'll inform our accounts department then to send you an invoice.\n\nChannel 1: Mhmm.\n\nChannel 0: Then once the payment is settled, we'll then send you the router\n\nChannel 1: Okay.\n\nChannel 0: probably today or tomorrow.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Mhmm. Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.2006404846906662},{"text":"Good morning.","start":1.12,"end":1.68,"sentiment":"positive","sentiment_score":0.4701715558767319},{"text":"This is Maureen from Airtel tech support.","start":1.68,"end":4.18,"sentiment":"positive","sentiment_score":0.384618593113763},{"text":"How can","start":4.64,"end":5.04,"sentiment":"positive","sentiment_score":0.37766233086586}],"sentiment":"positive","sentiment_score":0.38238653416434926,"channel":0,"num_words":12,"start":0.71999997,"end":5.04},{"sentences":[{"text":"Hi.","start":5.04,"end":5.54,"sentiment":"positive","sentiment_score":0.34013429284095764}],"sentiment":"positive","sentiment_score":0.34013429284095764,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"I assist you 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like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed.","start":18.275002,"end":27.800001,"sentiment":"neutral","sentiment_score":-0.22597070889813559},{"text":"So yeah.","start":28.34,"end":28.66,"sentiment":"neutral","sentiment_score":-0.12849187850952148},{"text":"Big","start":28.66,"end":28.98,"sentiment":"neutral","sentiment_score":-0.18206177651882172}],"sentiment":"neutral","sentiment_score":-0.21752719208598137,"channel":1,"num_words":42,"start":10.639999,"end":28.98},{"sentences":[{"text":"Mhmm.","start":28.66,"end":29.16,"sentiment":"neutral","sentiment_score":-0.06234191358089447}],"sentiment":"neutral","sentiment_score":-0.06234191358089447,"channel":0,"num_words":1,"start":28.66,"end":29.16},{"sentences":[{"text":"yeah.","start":29.380001,"end":29.86,"sentiment":"neutral","sentiment_score":-0.1561436951160431},{"text":"Maybe because of the old 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SMS","start":52.45,"end":57.91,"sentiment":"neutral","sentiment_score":0.07662862986326217}],"sentiment":"neutral","sentiment_score":0.07641738788648085,"channel":0,"num_words":11,"start":51.795002,"end":57.91},{"sentences":[{"text":"Yep.","start":57.5,"end":58.0,"sentiment":"neutral","sentiment_score":0.0723273903131485}],"sentiment":"neutral","sentiment_score":0.0723273903131485,"channel":1,"num_words":1,"start":57.5,"end":58.0},{"sentences":[{"text":"message","start":57.97,"end":58.47,"sentiment":"neutral","sentiment_score":0.06064944714307785}],"sentiment":"neutral","sentiment_score":0.06064944714307785,"channel":0,"num_words":1,"start":57.97,"end":58.47},{"sentences":[{"text":"Yeah.","start":58.78,"end":59.28,"sentiment":"neutral","sentiment_score":0.06352049112319946}],"sentiment":"neutral","sentiment_score":0.06352049112319946,"channel":1,"num_words":1,"start":58.78,"end":59.28},{"sentences":[{"text":"on where you can check the actual","start":59.41,"end":63.11,"sentiment":"neutral","sentiment_score":0.04752061462828091}],"sentiment":"neutral","sentiment_score":0.04752061462828091,"channel":0,"num_words":7,"start":59.41,"end":63.11},{"sentences":[{"text":"Okay.","start":62.699997,"end":63.199997,"sentiment":"neutral","sentiment_score":0.08232753723859787}],"sentiment":"neutral","sentiment_score":0.08232753723859787,"channel":1,"num_words":1,"start":62.699997,"end":63.199997},{"sentences":[{"text":"speed because this is the website that we're recommending our customer to use because it's getting the accurate 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now.","start":481.36496,"end":482.26495,"sentiment":"positive","sentiment_score":0.40300647417704266}],"sentiment":"positive","sentiment_score":0.39887821168771814,"channel":0,"num_words":7,"start":478.97,"end":482.26495},{"sentences":[{"text":"Thank you.","start":482.51498,"end":482.915,"sentiment":"positive","sentiment_score":0.6985190808773041},{"text":"Bye bye.","start":482.915,"end":483.43494,"sentiment":"neutral","sentiment_score":0.10280166938900948}],"sentiment":"positive","sentiment_score":0.4006603751331568,"channel":1,"num_words":4,"start":482.51498,"end":483.43494}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to order a new modem for their internet connection. The representative asks the customer to check their speed test on their laptop and recommends using the NBN seven Wi Fi Modiac modem instead. The customer is informed that they need to return the old modem and the delivery fee will be charged. The representative will coordinate with the back end team to get a new router and send an invoice."},"intents":{"segments":[{"text":"Maybe because of the old modem. So I want to order the new modem like this you told me before. Yeah. So Okay.","start_word":69,"end_word":91,"intents":[{"intent":"Order modem","confidence_score":0.031880822}]},{"text":"So I think we don't need you you don't need to get a new router, Mhmm.","start_word":322,"end_word":337,"intents":[{"intent":"Order router","confidence_score":0.008174915}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2006404846906662},{"text":"Good morning. This is Maureen from Airtel tech support. How can I Hi.","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3932343125343323},{"text":"assist you today? Mhmm. This is Sridhar here. Mhmm. Yes. Hello. The yeah. The Internet just started working, But, like, maybe due to the my modem is, like, old. I'm not getting, like, the actual so so for now, I'm getting, like, eight sorry, 80 Mbps Mbps for download speed. So yeah. Mhmm. Big yeah. Maybe because of the old modem. So I want to order the new modem like this you told me before. Yeah. So Okay. I just so I just need to pay, like, delivery fee. Right? Not for the modem? Yeah. That's correct. But Okay. is it okay if we check run a speed test first? Yeah. Okay. Yeah. Yeah. I'm going to send you a link on message SMS Yep. message Yeah. on where you can check the actual Okay. speed because this is the website that we're recommending our customer to use because it's getting the accurate speed Okay. Yeah. of the Internet. And Okay. please make sure when you're on a speed test are you using your phone on running a Oh, I have phone, and I do have my, like, my laptop with the Ethernet speed connected to the router. test? Yeah. Can we run the speed test on the laptop instead, please? In the right laptop? With Yeah. the Ethernet yeah. With the Ethernet connected to that. Yes. I'm going to send you the link. Hang Okay. on. There you go. Yep. Just a minute. Yeah. Kindly run a speed test using this link on your laptop since your laptop is connected directly. It will get the actual speed. Okay. Just give me one second. Sure. The downward speed is showing, like, 84.9, and the upward speed is saying 54.9. Hello? Hello? Yes. Sorry. What is the upload speed again? Upload speed is 54.9. 54? Yep. 54.9. Okay. So I think we don't need you you don't need to get a new router, Mhmm. yeah, since you're getting the correct speed. Oh, but, like, I chose, like, 500 mbps. Okay. Hang on. Let me just check. Yeah. May I know what router are you using? For now, I'm using, like, the NBN seven Wi Fi Modiac. I get some of the, like, previous Internet provider. And I'm returning this one very soon. Yeah. That's why maybe I need the new one. The the previous Internet provider asked me to return the their router. Yeah. That's why. Mhmm. Sorry. You're using n NBN Wi Fi modem seven. Wi Fi modem seven. Yes. Okay. What I'm going to do now is coordinate this first to our back end team Mhmm. for them to check if the router is the one that has a problem or there's a problem with the speed that you're getting if it's a network fault before we proceed on getting a new router. Okay. Yeah. But I Yeah. have to get a new one because they already told me to return return this router to them. So yeah. Okay. Okay. So if that's the case, we can arrange the delivery Okay. for your router. Yeah. You just need to settle the $20 Okay. for the standard postage, or we also do have the express postage. So if express postage, it's $30. Mhmm. Usually, the router takes one to three days at the address to arrive, while the standard one is three to five days. That's Yeah. a business days. Yeah. Okay. Yeah. So do you want it via standard or express? I would like to get with the X-ray plan. Express, one to three days. Okay. I'll inform our accounts department then to send you an invoice. Mhmm. Then once the payment is settled, we'll then send you the router Okay. probably today or tomorrow. Okay. Yeah. Mhmm. Okay.","start_word":14,"end_word":643,"sentiment":"neutral","sentiment_score":0.0014642336413205144},{"text":"Thank you. Bye for now. Thank you. Bye bye.","start_word":644,"end_word":652,"sentiment":"positive","sentiment_score":0.510382890701294}],"average":{"sentiment":"neutral","sentiment_score":0.01831538336617606}}}}