{"metadata":{"transaction_key":"deprecated","request_id":"01a0c2e7-bbcb-7ed3-979f-da3c2ece28a4","sha256":"6fe4f220548a7495bd93af44c83b98ee9e4e561bf7a11ffdae65d2febecfe75e","created":"2026-09-21T07:39:22.972Z","duration":28.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, mister Nicholas. This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice. We also sent you an email in reference to this. We're just wondering if you need any assistance. Please get in touch. We're here to help. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":7.44,"end":7.7599998,"confidence":0.9980469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13584551215171814},{"word":"mister","start":7.7599998,"end":8.24,"confidence":0.99609375,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.1126534938812256},{"word":"nicholas","start":8.24,"end":8.74,"confidence":0.97753906,"punctuated_word":"Nicholas.","sentiment":"neutral","sentiment_score":0.0708615705370903},{"word":"this","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02892221510410309},{"word":"is","start":8.96,"end":9.28,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0536465086042881},{"word":"airtel","start":9.28,"end":9.679999,"confidence":0.98779297,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.07407664507627487},{"word":"accounts","start":9.679999,"end":10.16,"confidence":0.64624023,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.05760899931192398},{"word":"your","start":10.16,"end":10.48,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0486399345099926},{"word":"internet","start":10.48,"end":10.98,"confidence":0.90527344,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06611576676368713},{"word":"service","start":11.04,"end":11.5199995,"confidence":0.9970703,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03604569658637047},{"word":"provider","start":11.5199995,"end":12.0199995,"confidence":0.7161865,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":0.02920620888471603},{"word":"return","start":12.795,"end":13.035,"confidence":0.5336914,"punctuated_word":"Return","sentiment":"neutral","sentiment_score":-0.020718172192573547},{"word":"to","start":13.035,"end":13.435,"confidence":0.9482422,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0210929736495018},{"word":"reach","start":13.435,"end":13.675,"confidence":0.6977539,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.006296828389167786},{"word":"in","start":13.675,"end":13.835,"confidence":0.60009766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01005186140537262},{"word":"reference","start":13.835,"end":14.335,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.039145804941654205},{"word":"to","start":14.475,"end":14.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02821016311645508},{"word":"your","start":14.715,"end":15.195,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017800763249397278},{"word":"outstanding","start":15.195,"end":15.695,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.0781019777059555},{"word":"invoice","start":15.915,"end":16.415,"confidence":0.99316406,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.02520774677395821},{"word":"we","start":16.475,"end":16.635,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02475593239068985},{"word":"also","start":16.635,"end":17.035,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0002021193504333496},{"word":"sent","start":17.035,"end":17.275,"confidence":0.98535156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.002788923680782318},{"word":"you","start":17.275,"end":17.355,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001337394118309021},{"word":"an","start":17.355,"end":17.595001,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01492740958929062},{"word":"email","start":17.595001,"end":17.915,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.00041256099939346313},{"word":"in","start":17.915,"end":18.155,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.039155714213848114},{"word":"reference","start":18.155,"end":18.635,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.03402256220579147},{"word":"to","start":18.635,"end":19.115,"confidence":0.6386719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023929178714752197},{"word":"this","start":19.115,"end":19.435,"confidence":0.99853516,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.013557769358158112},{"word":"we're","start":19.435,"end":19.755001,"confidence":0.9970703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.024391835555434227},{"word":"just","start":19.755001,"end":20.075,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.043499305844306946},{"word":"wondering","start":20.075,"end":20.575,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":0.050585538148880005},{"word":"if","start":20.635,"end":20.875,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007996596395969391},{"word":"you","start":20.875,"end":21.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001987963914871216},{"word":"need","start":21.035,"end":21.355,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.006973937153816223},{"word":"any","start":21.355,"end":21.675,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.006063029170036316},{"word":"assistance","start":21.675,"end":22.175,"confidence":0.9946289,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.019974976778030396},{"word":"please","start":23.755001,"end":24.255001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.15608158707618713},{"word":"get","start":24.475,"end":24.715,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1208270788192749},{"word":"in","start":24.715,"end":24.875,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13023348152637482},{"word":"touch","start":24.875,"end":25.275,"confidence":0.99194336,"punctuated_word":"touch.","sentiment":"neutral","sentiment_score":0.2262921929359436},{"word":"we're","start":25.275,"end":25.515,"confidence":1.0,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.4703162908554077},{"word":"here","start":25.515,"end":25.755001,"confidence":1.0,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.47851234674453735},{"word":"to","start":25.755001,"end":25.915,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4831988215446472},{"word":"help","start":25.915,"end":26.314999,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.45958858728408813},{"word":"thank","start":26.314999,"end":26.635,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7050516605377197},{"word":"you","start":26.635,"end":27.135,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4165048599243164}],"paragraphs":{"transcript":"\nHi, mister Nicholas. This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice. We also sent you an email in reference to this. We're just wondering if you need any assistance. Please get in touch.\n\nWe're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, mister Nicholas.","start":7.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.10645352552334468},{"text":"This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice.","start":8.8,"end":16.415,"sentiment":"neutral","sentiment_score":0.00868445196572472},{"text":"We also sent you an email in reference to this.","start":16.475,"end":19.435,"sentiment":"neutral","sentiment_score":-0.007165495306253433},{"text":"We're just wondering if you need any assistance.","start":19.435,"end":22.175,"sentiment":"neutral","sentiment_score":0.019687156891450286},{"text":"Please get in touch.","start":23.755001,"end":25.275,"sentiment":"neutral","sentiment_score":0.15835858508944511}],"sentiment":"neutral","sentiment_score":0.028244592914623872,"num_words":42,"start":7.44,"end":25.275},{"sentences":[{"text":"We're here to help.","start":25.275,"end":26.314999,"sentiment":"positive","sentiment_score":0.4729040116071701},{"text":"Thank you.","start":26.314999,"end":27.135,"sentiment":"positive","sentiment_score":0.5607782602310181}],"sentiment":"positive","sentiment_score":0.5021954278151194,"num_words":6,"start":25.275,"end":27.135}]}}]},{"alternatives":[{"transcript":"Alright. It's Nicholas Parra. Dave's voice mail. I'll get back to you as soon as I can. Thank you.","confidence":0.9970703,"words":[{"word":"alright","start":0.24,"end":0.48,"confidence":0.8198242,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1252671331167221},{"word":"it's","start":0.48,"end":0.64,"confidence":0.73339844,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0685395747423172},{"word":"nicholas","start":0.64,"end":1.12,"confidence":0.62060547,"punctuated_word":"Nicholas","sentiment":"neutral","sentiment_score":0.052472759038209915},{"word":"parra","start":1.12,"end":1.62,"confidence":0.41182455,"punctuated_word":"Parra.","sentiment":"neutral","sentiment_score":0.04978509992361069},{"word":"dave's","start":1.8399999,"end":2.1599998,"confidence":0.70788574,"punctuated_word":"Dave's","sentiment":"neutral","sentiment_score":0.050657205283641815},{"word":"voice","start":2.1599998,"end":2.3999999,"confidence":0.8798828,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":0.04900302737951279},{"word":"mail","start":2.3999999,"end":2.6399999,"confidence":0.90893555,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":0.0681132972240448},{"word":"i'll","start":2.6399999,"end":2.72,"confidence":0.9838867,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1258898228406906},{"word":"get","start":2.72,"end":2.96,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1377297192811966},{"word":"back","start":2.96,"end":3.04,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.118282712996006},{"word":"to","start":3.04,"end":3.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14082397520542145},{"word":"you","start":3.12,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19863572716712952},{"word":"as","start":3.1999998,"end":3.36,"confidence":0.96435547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13440948724746704},{"word":"soon","start":3.36,"end":3.48,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.2054693102836609},{"word":"as","start":3.48,"end":3.6,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12068469077348708},{"word":"i","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2107190638780594},{"word":"can","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1864524781703949},{"word":"thank","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7021040916442871},{"word":"you","start":4.24,"end":4.74,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5755853652954102}],"paragraphs":{"transcript":"\nAlright. It's Nicholas Parra. Dave's voice mail. I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.1252671331167221},{"text":"It's Nicholas Parra.","start":0.48,"end":1.62,"sentiment":"neutral","sentiment_score":0.056932477901379265},{"text":"Dave's voice mail.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.0559245099623998},{"text":"I'll get back to you as soon as I can.","start":2.6399999,"end":4.08,"sentiment":"neutral","sentiment_score":0.15790969878435135},{"text":"Thank you.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.6388447284698486}],"sentiment":"neutral","sentiment_score":0.17476971271006683,"num_words":19,"start":0.24,"end":4.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Alright. It's Nicholas Parra. Dave's voice mail. I'll get back to you as soon as I can. Thank you.\n\nChannel 0: Hi, mister Nicholas. This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice. We also sent you an email in reference to this. We're just wondering if you need any assistance. Please get in touch.\n\nWe're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Alright.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.1252671331167221},{"text":"It's Nicholas Parra.","start":0.48,"end":1.62,"sentiment":"neutral","sentiment_score":0.056932477901379265},{"text":"Dave's voice mail.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.0559245099623998},{"text":"I'll get back to you as soon as I can.","start":2.6399999,"end":4.08,"sentiment":"neutral","sentiment_score":0.15790969878435135},{"text":"Thank you.","start":4.08,"end":4.74,"sentiment":"positive","sentiment_score":0.6388447284698486}],"sentiment":"neutral","sentiment_score":0.17476971271006683,"channel":1,"num_words":19,"start":0.24,"end":4.74},{"sentences":[{"text":"Hi, mister Nicholas.","start":7.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.10645352552334468},{"text":"This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice.","start":8.8,"end":16.415,"sentiment":"neutral","sentiment_score":0.00868445196572472},{"text":"We also sent you an email in reference to this.","start":16.475,"end":19.435,"sentiment":"neutral","sentiment_score":-0.007165495306253433},{"text":"We're just wondering if you need any assistance.","start":19.435,"end":22.175,"sentiment":"neutral","sentiment_score":0.019687156891450286},{"text":"Please get in touch.","start":23.755001,"end":25.275,"sentiment":"neutral","sentiment_score":0.15835858508944511}],"sentiment":"neutral","sentiment_score":0.028244592914623872,"channel":0,"num_words":42,"start":7.44,"end":25.275},{"sentences":[{"text":"We're here to help.","start":25.275,"end":26.314999,"sentiment":"positive","sentiment_score":0.4729040116071701},{"text":"Thank you.","start":26.314999,"end":27.135,"sentiment":"positive","sentiment_score":0.5607782602310181}],"sentiment":"positive","sentiment_score":0.5021954278151194,"channel":0,"num_words":6,"start":25.275,"end":27.135}]},"summary":{"result":"success","short":"The customer, Nicholas, received a voicemail from Airtel accounts requesting assistance with an outstanding invoice. The representative, Nicholas, was contacted and advised that they were there to help. The representative also mentioned that they sent an email regarding the issue and requested assistance."},"intents":{"segments":[{"text":"We also sent you an email in reference to this. We're just wondering if you need any assistance. Please get in touch. We're here to help. Thank you.","start_word":39,"end_word":66,"intents":[{"intent":"Record invoices and request assistance","confidence_score":1.7469772e-7}]}]},"sentiments":{"segments":[{"text":"Alright. It's Nicholas Parra. Dave's voice mail. I'll get back to you as soon as I can.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.10819926112890244},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.6177582740783691},{"text":"Hi, mister Nicholas. This is Airtel accounts, your Internet service provider, Return to reach in reference to your outstanding invoice. We also sent you an email in reference to this. We're just wondering if you need any assistance. Please get in touch.","start_word":19,"end_word":60,"sentiment":"neutral","sentiment_score":0.035598594695329666},{"text":"We're here to help. Thank you.","start_word":61,"end_word":66,"sentiment":"positive","sentiment_score":0.5246691107749939}],"average":{"sentiment":"neutral","sentiment_score":0.1257285285241825}}}}