{"metadata":{"transaction_key":"deprecated","request_id":"019ff920-b8ce-7cd3-aa94-fad2f8a8d058","sha256":"a559dddcb2ad38995297fcf3ce1c9471f1444037d1be8615a6fb81cddb6575c4","created":"2026-08-13T03:18:20.349Z","duration":55.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":63,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":71},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Matthew Ingersoll.","confidence":0.99035645,"words":[{"word":"i'm","start":7.12,"end":7.3599997,"confidence":0.74902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013594056479632854},{"word":"looking","start":7.3599997,"end":7.68,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.012128911912441254},{"word":"for","start":7.68,"end":8.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011107618920505049},{"word":"matthew","start":8.08,"end":8.58,"confidence":0.96435547,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":0.021956391632556915},{"word":"ingersoll","start":8.96,"end":9.46,"confidence":0.99035645,"punctuated_word":"Ingersoll.","sentiment":"neutral","sentiment_score":0.025967899709939957}],"paragraphs":{"transcript":"\nI'm looking for Matthew Ingersoll.","paragraphs":[{"sentences":[{"text":"I'm looking for Matthew Ingersoll.","start":7.12,"end":9.46,"sentiment":"neutral","sentiment_score":0.016950975731015207}],"sentiment":"neutral","sentiment_score":0.016950975731015207,"num_words":5,"start":7.12,"end":9.46}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Matthew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.042170435190200806},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.021625030785799023},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011734463274478912},{"word":"record","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.000934245064854622},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010478977113962172},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.001904599368572235},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011205006390810013},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.010086745023727415},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005863793194293976},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0026117004454135895},{"word":"i'll","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021126916632056236},{"word":"see","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.021679488942027092},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.016341187059879303},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00009898096323013306},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.00262574851512909},{"word":"is","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005318008363246918},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.007323618978261948},{"word":"thanks","start":15.535,"end":16.015,"confidence":0.99853516,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5681721568107605},{"word":"matthew","start":16.015,"end":16.515,"confidence":0.99902344,"punctuated_word":"Matthew.","sentiment":"positive","sentiment_score":0.5352116227149963},{"word":"please","start":16.814999,"end":17.295,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.06320837140083313},{"word":"stay","start":17.295,"end":17.615,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.036507681012153625},{"word":"on","start":17.615,"end":17.775,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.021358922123908997},{"word":"the","start":17.775,"end":17.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13957126438617706},{"word":"line","start":17.935,"end":18.435,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07977534830570221},{"word":"i'm","start":39.94,"end":40.260002,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.362536758184433},{"word":"sorry","start":40.260002,"end":40.760002,"confidence":0.98217773,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.40050163865089417},{"word":"this","start":40.82,"end":40.98,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.631514847278595},{"word":"person","start":40.98,"end":41.38,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5607314109802246},{"word":"is","start":41.38,"end":41.54,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5604825615882874},{"word":"not","start":41.54,"end":41.78,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5204043388366699},{"word":"available","start":41.78,"end":42.28,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4983435571193695},{"word":"if","start":42.705,"end":42.865,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.28910115361213684},{"word":"you","start":42.865,"end":42.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17566272616386414},{"word":"would","start":42.945,"end":43.185,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18657051026821136},{"word":"like","start":43.185,"end":43.425,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17503748834133148},{"word":"to","start":43.425,"end":43.505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21200181543827057},{"word":"leave","start":43.505,"end":43.745,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.231001541018486},{"word":"an","start":43.745,"end":43.985,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.22454749047756195},{"word":"additional","start":43.985,"end":44.385,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.24351410567760468},{"word":"message","start":44.385,"end":44.885,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.27654194831848145},{"word":"please","start":45.025,"end":45.345,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.230941042304039},{"word":"reply","start":45.345,"end":45.745,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.32852134108543396},{"word":"after","start":45.745,"end":45.985,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15763738751411438},{"word":"the","start":45.985,"end":46.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19103629887104032},{"word":"tone","start":46.145,"end":46.645,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12477543950080872}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Matthew. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.042170435190200806},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.009434906882233918},{"text":"Thanks, Matthew.","start":15.535,"end":16.515,"sentiment":"positive","sentiment_score":0.5516918897628784},{"text":"Please stay on the line.","start":16.814999,"end":18.435,"sentiment":"neutral","sentiment_score":-0.003712242841720581},{"text":"I'm sorry.","start":39.94,"end":40.760002,"sentiment":"negative","sentiment_score":-0.3815191984176636}],"sentiment":"neutral","sentiment_score":0.019804350530298855,"num_words":26,"start":0.24,"end":40.760002},{"sentences":[{"text":"This person is not available.","start":40.82,"end":42.28,"sentiment":"negative","sentiment_score":-0.5542953431606292},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.705,"end":46.645,"sentiment":"neutral","sentiment_score":-0.21763502061367035}],"sentiment":"neutral","sentiment_score":-0.30622984233655426,"num_words":19,"start":40.82,"end":46.645}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Matthew Ingersoll.\n\nChannel 1: Thanks, Matthew. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.042170435190200806},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.009434906882233918}],"sentiment":"neutral","sentiment_score":0.011360526194467264,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"I'm looking for Matthew Ingersoll.","start":7.12,"end":9.46,"sentiment":"neutral","sentiment_score":0.016950975731015207}],"sentiment":"neutral","sentiment_score":0.016950975731015207,"channel":0,"num_words":5,"start":7.12,"end":9.46},{"sentences":[{"text":"Thanks, Matthew.","start":15.535,"end":16.515,"sentiment":"positive","sentiment_score":0.5516918897628784},{"text":"Please stay on the line.","start":16.814999,"end":18.435,"sentiment":"neutral","sentiment_score":-0.003712242841720581},{"text":"I'm sorry.","start":39.94,"end":40.760002,"sentiment":"negative","sentiment_score":-0.3815191984176636},{"text":"This person is not available.","start":40.82,"end":42.28,"sentiment":"negative","sentiment_score":-0.5542953431606292},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.705,"end":46.645,"sentiment":"neutral","sentiment_score":-0.21763502061367035}],"sentiment":"neutral","sentiment_score":-0.19630652985402516,"channel":1,"num_words":28,"start":15.535,"end":46.645}]},"summary":{"result":"success","short":"The agent is trying to reach Matthew Ingersoll and is asking the caller to leave their name and reason for calling. The agent apologizes and informs the caller that the person is not currently available. The caller is instructed to leave an additional message if they prefer."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":36,"end_word":49,"intents":[{"intent":"Find matthew gersoll","confidence_score":0.0018030745}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Matthew Ingersoll.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.015283656306564808},{"text":"Thanks, Matthew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.5516918897628784},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":-0.016389425843954086},{"text":"I'm sorry. This person is not available.","start_word":29,"end_word":35,"sentiment":"negative","sentiment_score":-0.4689485430717468},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":36,"end_word":49,"sentiment":"neutral","sentiment_score":-0.2226116359233856}],"average":{"sentiment":"neutral","sentiment_score":-0.08580485867782378}}}}