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Good afternoon. Abby from Techno One.\n\nChannel 1: Sorry. Who is speaking?\n\nChannel 0: This is Abby from Techno One, ma'am. Who am I speaking to? Oh, what what is your name, ma'am?\n\nChannel 1: It's Carol.\n\nChannel 0: Carol. Okay. Hi. Let me just pull up your information here. Alright.\n\nYes. This is Abby from TechnoOne. Daniel asked me to reach out to you because we've spoken with you in the past, ma'am. It shows here that I have a note here that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: No.\n\nChannel 0: Is\n\nChannel 1: No. No.\n\nChannel 0: that\n\nChannel 1: No.\n\nChannel 0: correct?\n\nChannel 1: Sir, the number one, this is my personal mobile number, so I don't know who Daniel is, but you shouldn't be calling this number.\n\nChannel 0: Alright. Alright. No problem, ma'am. But you're not up for an IT review.\n\nChannel 1: No.\n\nChannel 0: That's\n\nChannel 1: We're not.\n\nChannel 0: okay. 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so I'm hanging up now.","start":46.166878,"end":47.68688,"sentiment":"neutral","sentiment_score":-0.10628463540758405},{"text":"Okay.","start":47.68688,"end":47.926876,"sentiment":"neutral","sentiment_score":0.13802865147590637},{"text":"Thanks.","start":47.926876,"end":48.246876,"sentiment":"neutral","sentiment_score":0.3014163672924042},{"text":"Bye.","start":48.246876,"end":48.746876,"sentiment":"neutral","sentiment_score":0.21655283868312836}],"sentiment":"neutral","sentiment_score":-0.008799459040164947,"channel":1,"num_words":10,"start":46.166878,"end":48.746876},{"sentences":[{"text":"Take care.","start":48.82694,"end":49.566936,"sentiment":"neutral","sentiment_score":0.18360736966133118}],"sentiment":"neutral","sentiment_score":0.18360736966133118,"channel":0,"num_words":2,"start":48.82694,"end":49.566936}]},"summary":{"result":"success","short":"Abby from Techno One calls a customer named Carol to confirm that she is coming up for an IT review towards the middle of the year. Carol is confused because she doesn't know who Daniel is and is on annual leave. Abby apologizes and promises to leave the information on Carol's personal mobile number and hang up when she's done."},"intents":{"segments":[{"text":"I And will I'm on let him annual know. leave today, so I'm hanging up now. Okay.","start_word":139,"end_word":155,"intents":[{"intent":"Inform about planned annual leave","confidence_score":0.000003456518}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Abby from Techno One. Sorry. Who is speaking? This is Abby from Techno One, ma'am. Who am I speaking to? Oh, what what is your name, ma'am? It's Carol. Carol. Okay. Hi. Let me just pull up your information here. Alright. Yes. This is Abby from TechnoOne. Daniel asked me to reach out to you because we've spoken with you in the past, ma'am. It shows here that I have a note here that you're coming up for an IT review towards the middle of this year. No. Is No. No. that No. correct? Sir, the number one, this is my personal mobile number, so I don't know who Daniel is, but you shouldn't be calling this number. Alright. Alright. No problem, ma'am.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":-0.0384046770632267},{"text":"But you're not up for an IT review. No.","start_word":126,"end_word":134,"sentiment":"negative","sentiment_score":-0.334235280752182},{"text":"That's We're not. okay. I And will I'm on let him annual know. leave today, so I'm hanging up now. Okay. Thanks. Bye. Take care.","start_word":135,"end_word":159,"sentiment":"neutral","sentiment_score":-0.054542962461709976}],"average":{"sentiment":"neutral","sentiment_score":-0.05693424769810268}}}}