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How are you doing today? Alright. I'm doing wonderful. Thank you for asking. James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And the reason for my call today, James, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you maybe have an available time next month, maybe on first or second week of August. Alright. Mhmm. Mhmm. Mhmm. Mhmm. Yep. Yeah. I I I do yeah. I I I perfectly understand, sir. Actually, sir, right now, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements or any projects that you need help, we we we just want to make sure the name of our company would be on your list. Yeah. Then next month, sir. Maybe first or second to call on this. Uh-huh. Yeah. Okay. Mhmm. Hello? Alright. Nope. Uh-huh. Yep. Okay. Yeah. That that would be mhmm. That that would be okay, sir. Okay. Maybe I can try to call you back after after six six. Yeah. Uh-huh. Yep. Uh-huh. Can I have the email address, please? Mhmm. Uh-huh. Mhmm. Yeah. Yes. And, also, we met the previous IT manager. I I don't know if you know mister Jeremy Santiago. He he he used to be the yeah. He used to be the IT manager, I believe, for AERA Health Care way back. And I think you you are gonna replace them. Right? Alright. Okay. Got it. I I I thought you are the one who since Jeremy left, what I understand, you are the one position. Alright. Okay. Got it. Okay. No worries. I'll be sending the email right away, James, and thank you so much for your time, sir. Thank you. Have a good day. Thank you. Alright. 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Good morning. I would I would like to speak with James Brown, please. Ronald from cloud solution IT. Hi.\n\nThank you. Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. I'm doing wonderful. Thank you for asking. James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT. Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And the reason for my call today, James, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you maybe have an available time next month, maybe on first or second week of August. Alright. Mhmm. Mhmm. Mhmm.\n\nMhmm. Yep. Yeah. I I I do yeah. I I I perfectly understand, sir.\n\nActually, sir, right now, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements or any projects that you need help, we we we just want to make sure the name of our company would be on your list. Yeah. Then next month, sir. Maybe first or second to call on this.\n\nUh-huh. Yeah. Okay. Mhmm. Hello?\n\nAlright. Nope. Uh-huh. Yep. Okay.\n\nYeah. That that would be mhmm. That that would be okay, sir. Okay. Maybe I can try to call you back after after six six.\n\nYeah. Uh-huh. Yep. Uh-huh. Can I have the email address, please?\n\nMhmm. Uh-huh. Mhmm. Yeah. Yes.\n\nAnd, also, we met the previous IT manager. I I don't know if you know mister Jeremy Santiago. He he he used to be the yeah. He used to be the IT manager, I believe, for AERA Health Care way back. And I think you you are gonna replace them.\n\nRight? Alright. Okay. Got it. I I I thought you are the one who since Jeremy left, what I understand, you are the one position.\n\nAlright. Okay. Got it. Okay. No worries.\n\nI'll be sending the email right away, James, and thank you so much for your time, sir. Thank you. Have a good day. Thank you. Alright.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":18.195,"end":18.435,"sentiment":"neutral","sentiment_score":0.08462509512901306},{"text":"Good morning.","start":18.435,"end":18.994999,"sentiment":"neutral","sentiment_score":0.17613535374403},{"text":"I would I would like to speak with James Brown, please.","start":18.994999,"end":21.494999,"sentiment":"neutral","sentiment_score":0.02002997137606144},{"text":"Ronald from cloud solution IT.","start":24.195,"end":26.615,"sentiment":"neutral","sentiment_score":0.009079879149794579},{"text":"Hi.","start":29.955,"end":30.275,"sentiment":"neutral","sentiment_score":0.13910989463329315}],"sentiment":"neutral","sentiment_score":0.042086738906800744,"num_words":20,"start":18.195,"end":30.275},{"sentences":[{"text":"Thank 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This call is recorded for quality and training purposes. We will be with you shortly. Good morning. AroHealthcare. This is Paige. May I ask who's calling? Okay. One moment. I'll just check if he's available. Hello? Yeah. Good, mate. How are you? Mhmm. Yeah. Yeah. Oh, I'll be honest with you straight up. Like, I'm not I I can't actually remember the previous conversation that we've had, but we self manage everything in house. Yeah. So, like, we have only just recently within the last probably eighteen months, actually managed to disentangle ourselves from our last MSP because they were not they were not giving us the value that we required and the service that we we required at the time. So we've brought that all in house now, and everything at the moment everything at the moment seems to be, you know, going a lot smoother than when we did have, you know, our third party people. You know? So yeah. Sorry. Go. Yeah. So what you think is you want you want some sort of meeting next month sometime? Right. So I tell you what, if if you can put something into an email, I'll take it to the management team, and I'll see what their their feelings are on it. If we want to, you know, not expose ourselves, but, you know, put out put ourselves out there on on the list. And I I would I would say just from, you know, where we where we have been and where we are now, it would be unlikely that they would want a meeting or want to consider anything just because, like I said, it's only sort of in the last eighteen months that we've, you know, completely disentangled ourselves here in Australia from our MSP and even, you know, opening the door or considering another MSTP to replace where we were is probably not at the top of their priority list. I do understand that having a backup plan is always a fantastic idea. But just in this scenario at the moment right now, we're just you know, we're actually you know, we're in a a much happier place with SLAs requirements and, you know, keeping people happy. So but definite yeah. No. No. Put but please put an email through. I'll give you my the email address directly to me, and I'll I'll just I'll I'm quite happy to run it by, you know, the higher ups and see what they think. Yep. Absolutely. It's james dot b at aerohealthcare, a b r o h e a l t h, care dot com. That's it. Yep. He's yeah. He's been gone for quite some time. Yep. No. So it's since Jeremy, they we had a a CPO, but that position has actually been vacated. So we have a a different setup at the moment and no no dedicated IT manager. Like I said, it's all being managed in house now. So yep. No. No. There's yeah. No. No. No. So there was a there was an actual CTO for for about two years since Jeremy. Yeah. So but like I said, he's now gone. Yep. Perfect. No. That's alright, Ronald. 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Aero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Good morning. AroHealthcare.\n\nThis is Paige. May I ask who's calling? Okay. One moment. I'll just check if he's available.\n\nHello? Yeah. Good, mate. How are you? Mhmm.\n\nYeah. Yeah. Oh, I'll be honest with you straight up. Like, I'm not I I can't actually remember the previous conversation that we've had, but we self manage everything in house. Yeah.\n\nSo, like, we have only just recently within the last probably eighteen months, actually managed to disentangle ourselves from our last MSP because they were not they were not giving us the value that we required and the service that we we required at the time. So we've brought that all in house now, and everything at the moment everything at the moment seems to be, you know, going a lot smoother than when we did have, you know, our third party people. You know? So yeah. Sorry.\n\nGo. Yeah. So what you think is you want you want some sort of meeting next month sometime? Right. So I tell you what, if if you can put something into an email, I'll take it to the management team, and I'll see what their their feelings are on it.\n\nIf we want to, you know, not expose ourselves, but, you know, put out put ourselves out there on on the list. And I I would I would say just from, you know, where we where we have been and where we are now, it would be unlikely that they would want a meeting or want to consider anything just because, like I said, it's only sort of in the last eighteen months that we've, you know, completely disentangled ourselves here in Australia from our MSP and even, you know, opening the door or considering another MSTP to replace where we were is probably not at the top of their priority list. I do understand that having a backup plan is always a fantastic idea. But just in this scenario at the moment right now, we're just you know, we're actually you know, we're in a a much happier place with SLAs requirements and, you know, keeping people happy. So but definite yeah.\n\nNo. No. Put but please put an email through. I'll give you my the email address directly to me, and I'll I'll just I'll I'm quite happy to run it by, you know, the higher ups and see what they think. Yep.\n\nAbsolutely. It's james dot b at aerohealthcare, a b r o h e a l t h, care dot com. That's it. Yep. He's yeah.\n\nHe's been gone for quite some time. Yep. No. So it's since Jeremy, they we had a a CPO, but that position has actually been vacated. So we have a a different setup at the moment and no no dedicated IT manager.\n\nLike I said, it's all being managed in house now. So yep. No. No. There's yeah.\n\nNo. No. No. So there was a there was an actual CTO for for about two years since Jeremy. Yeah.\n\nSo but like I said, he's now gone. Yep. Perfect. No. That's alright, Ronald.\n\nYou have a good day. See you. Bye.","paragraphs":[{"sentences":[{"text":"Calling Aero Healthcare.","start":0.32,"end":1.46,"sentiment":"neutral","sentiment_score":-0.001704805064946413},{"text":"This call is recorded for quality and training purposes.","start":1.92,"end":4.66,"sentiment":"neutral","sentiment_score":-0.008598075662222173},{"text":"We will be with you shortly.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.02204701428612073},{"text":"Good morning.","start":15.305,"end":15.865,"sentiment":"neutral","sentiment_score":0.22886016219854355},{"text":"AroHealthcare.","start":15.865,"end":16.365,"sentiment":"neutral","sentiment_score":0.09726441651582718}],"sentiment":"neutral","sentiment_score":0.028798558594038088,"num_words":21,"start":0.32,"end":16.365},{"sentences":[{"text":"This is Paige.","start":16.505001,"end":17.405,"sentiment":"neutral","sentiment_score":0.06417621423800786},{"text":"May I ask who's 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their priority list.","start":305.73,"end":350.135,"sentiment":"neutral","sentiment_score":-0.16667918649812538},{"text":"I do understand that having a backup plan is always a fantastic idea.","start":350.135,"end":354.11,"sentiment":"neutral","sentiment_score":0.18607522719181502},{"text":"But just in this scenario at the moment right now, we're just you know, we're actually you know, we're in a a much happier place with SLAs requirements and, you know, keeping people happy.","start":354.41,"end":370.055,"sentiment":"neutral","sentiment_score":0.16076961603453932},{"text":"So but definite yeah.","start":370.055,"end":377.175,"sentiment":"neutral","sentiment_score":-0.031970251351594925}],"sentiment":"neutral","sentiment_score":-0.06107501817032969,"num_words":163,"start":296.37,"end":377.175},{"sentences":[{"text":"No.","start":377.175,"end":377.335,"sentiment":"neutral","sentiment_score":-0.15592792630195618},{"text":"No.","start":377.335,"end":377.57498,"sentiment":"neutral","sentiment_score":-0.12061983346939088},{"text":"Put but please put an email through.","start":377.57498,"end":379.435,"sentiment":"neutral","sentiment_score":-0.030116119288972447},{"text":"I'll give you my the email address directly to me, and I'll I'll just I'll I'm quite happy to run it by, you know, the higher ups and see what they think.","start":379.495,"end":387.02002,"sentiment":"neutral","sentiment_score":0.22237371921073645},{"text":"Yep.","start":390.04,"end":390.36002,"sentiment":"neutral","sentiment_score":0.08883216232061386}],"sentiment":"neutral","sentiment_score":0.15993882338738158,"num_words":42,"start":377.175,"end":390.36002},{"sentences":[{"text":"Absolutely.","start":390.36002,"end":390.86002,"sentiment":"neutral","sentiment_score":0.16592839360237122},{"text":"It's james dot b at aerohealthcare, a b r o h e a l t h, care dot com.","start":391.0,"end":404.64502,"sentiment":"neutral","sentiment_score":0.04477599420045551},{"text":"That's it.","start":405.665,"end":406.48502,"sentiment":"neutral","sentiment_score":0.01215703971683979},{"text":"Yep.","start":420.61002,"end":421.01,"sentiment":"neutral","sentiment_score":-0.006226468365639448},{"text":"He's yeah.","start":421.01,"end":422.15,"sentiment":"neutral","sentiment_score":-0.014720517676323652}],"sentiment":"neutral","sentiment_score":0.04021275436505675,"num_words":25,"start":390.36002,"end":422.15},{"sentences":[{"text":"He's been gone for quite some time.","start":423.085,"end":425.10498,"sentiment":"neutral","sentiment_score":-0.037353506311774254},{"text":"Yep.","start":430.60498,"end":431.10498,"sentiment":"neutral","sentiment_score":-0.009726239368319511},{"text":"No.","start":434.525,"end":434.76498,"sentiment":"neutral","sentiment_score":-0.12367729097604752},{"text":"So it's since Jeremy, they we had a a CPO, but that position has actually been vacated.","start":434.76498,"end":445.87,"sentiment":"neutral","sentiment_score":-0.11903966481194776},{"text":"So we have a a different setup at the moment and no no dedicated IT manager.","start":446.09,"end":457.525,"sentiment":"neutral","sentiment_score":-0.15485789999365807}],"sentiment":"neutral","sentiment_score":-0.11657806610067685,"num_words":42,"start":423.085,"end":457.525},{"sentences":[{"text":"Like I said, it's all being managed in house now.","start":457.525,"end":459.685,"sentiment":"neutral","sentiment_score":-0.09767452254891396},{"text":"So yep.","start":459.685,"end":462.995,"sentiment":"neutral","sentiment_score":-0.038902499713003635},{"text":"No.","start":468.18,"end":468.68,"sentiment":"neutral","sentiment_score":-0.11500469595193864},{"text":"No.","start":468.9,"end":469.14,"sentiment":"neutral","sentiment_score":-0.15358401834964752},{"text":"There's yeah.","start":469.14,"end":471.7,"sentiment":"neutral","sentiment_score":-0.08734597638249397}],"sentiment":"neutral","sentiment_score":-0.09361443074885756,"num_words":16,"start":457.525,"end":471.7},{"sentences":[{"text":"No.","start":471.7,"end":471.86002,"sentiment":"neutral","sentiment_score":-0.11453903466463088},{"text":"No.","start":471.86002,"end":472.02,"sentiment":"neutral","sentiment_score":-0.12414026260375977},{"text":"No.","start":472.02,"end":472.18,"sentiment":"neutral","sentiment_score":-0.13439854979515076},{"text":"So there was a there was an actual CTO for for about two years since Jeremy.","start":472.18,"end":477.54,"sentiment":"neutral","sentiment_score":-0.11555101815611124},{"text":"Yeah.","start":477.54,"end":477.78,"sentiment":"neutral","sentiment_score":-0.09043392539024352}],"sentiment":"neutral","sentiment_score":-0.11561640314757823,"num_words":20,"start":471.7,"end":477.78},{"sentences":[{"text":"So but like I said, he's now gone.","start":477.78,"end":479.88,"sentiment":"neutral","sentiment_score":-0.1400626366958022},{"text":"Yep.","start":484.165,"end":484.665,"sentiment":"neutral","sentiment_score":0.15370233356952667},{"text":"Perfect.","start":486.48502,"end":486.98502,"sentiment":"positive","sentiment_score":0.5274343490600586},{"text":"No.","start":488.565,"end":488.80502,"sentiment":"neutral","sentiment_score":0.17995353043079376},{"text":"That's alright, Ronald.","start":488.80502,"end":489.765,"sentiment":"neutral","sentiment_score":0.2973683377106984}],"sentiment":"neutral","sentiment_score":0.045192438044718335,"num_words":14,"start":477.78,"end":489.765},{"sentences":[{"text":"You have a good day.","start":489.765,"end":490.825,"sentiment":"positive","sentiment_score":0.4657370448112488},{"text":"See you.","start":492.885,"end":493.52502,"sentiment":"positive","sentiment_score":0.38036295771598816},{"text":"Bye.","start":493.52502,"end":494.02502,"sentiment":"neutral","sentiment_score":-0.08868204057216644}],"sentiment":"positive","sentiment_score":0.3750911373645067,"num_words":8,"start":489.765,"end":494.02502}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling Aero Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Good morning. AroHealthcare.\n\nThis is Paige.\n\nChannel 0: Yeah. Good morning. I would I would like to speak with James Brown, please.\n\nChannel 1: May I ask who's calling?\n\nChannel 0: Ronald from cloud solution IT.\n\nChannel 1: Okay. One moment. I'll just check if he's available.\n\nChannel 0: Hi. Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good, mate. How are you?\n\nChannel 0: Alright. I'm doing wonderful. Thank you for asking. James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint,\n\nChannel 1: Yeah.\n\nChannel 0: managed three sixty five, Power BI, and many more. And the reason for my call today, James, same thing as before, we're only hoping to arrange an introductory\n\nChannel 1: Yeah.\n\nChannel 0: meeting with you simply to introduce our company only for future reference. And we're hoping that you maybe have an available time next month, maybe on first or second week of August.\n\nChannel 1: Oh, I'll be honest with you straight up. Like, I'm not I I can't actually remember the previous conversation that we've had, but we self manage everything in house.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. So, like, we\n\nChannel 0: Mhmm.\n\nChannel 1: have only just recently within the last probably eighteen months, actually managed to disentangle ourselves from our last MSP because they were not they were not giving us the value that we required and the service that we we required at the time. So we've brought that all\n\nChannel 0: Mhmm.\n\nChannel 1: in house now, and\n\nChannel 0: Mhmm.\n\nChannel 1: everything at the moment everything at the moment seems to be, you know, going a lot smoother than when we did have, you know, our third party people.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: You know?\n\nChannel 0: Yeah. I\n\nChannel 1: So\n\nChannel 0: I I do\n\nChannel 1: yeah. Sorry.\n\nChannel 0: yeah.\n\nChannel 1: Go.\n\nChannel 0: I I I perfectly understand, sir. Actually, sir, right now, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements or any projects that you need help, we we we just want to make sure the name of our company would be on your list.\n\nChannel 1: Yeah. So what you think is you want you want some sort of meeting next month sometime?\n\nChannel 0: Yeah. Then next month, sir. Maybe first or second to call on this.\n\nChannel 1: Right. So I tell you what, if if you can put something into an email, I'll take it to the management team, and I'll see what their their feelings are on it.\n\nChannel 0: Uh-huh.\n\nChannel 1: If we want to, you know, not expose ourselves, but, you know, put out put ourselves out there\n\nChannel 0: Yeah. Okay.\n\nChannel 1: on on the list. And I\n\nChannel 0: Mhmm.\n\nChannel 1: I would I would say just from, you know, where we where we have been and where we are now,\n\nChannel 0: Hello?\n\nChannel 1: it would be unlikely that they would want a meeting or want to consider anything just because, like I said, it's only sort of in the last eighteen months that we've, you know, completely disentangled ourselves here in Australia from\n\nChannel 0: Alright.\n\nChannel 1: our MSP and even, you know, opening the door or considering another MSTP to replace\n\nChannel 0: Nope.\n\nChannel 1: where we were is probably not at the top of their priority list. I do understand that having a backup plan is always a fantastic idea. But\n\nChannel 0: Uh-huh.\n\nChannel 1: just in this scenario at the moment right now, we're just you know,\n\nChannel 0: Yep.\n\nChannel 1: we're actually you know, we're in a a much happier place with SLAs requirements and,\n\nChannel 0: Okay.\n\nChannel 1: you know, keeping\n\nChannel 0: Yeah.\n\nChannel 1: people\n\nChannel 0: That that would\n\nChannel 1: happy.\n\nChannel 0: be\n\nChannel 1: So\n\nChannel 0: mhmm. That that would be okay, sir. Okay. Maybe I can\n\nChannel 1: but\n\nChannel 0: try\n\nChannel 1: definite\n\nChannel 0: to call you back after\n\nChannel 1: yeah. No. No.\n\nChannel 0: after\n\nChannel 1: Put\n\nChannel 0: six\n\nChannel 1: but\n\nChannel 0: six.\n\nChannel 1: please put an email through. I'll give you my the email address directly to\n\nChannel 0: Yeah.\n\nChannel 1: me, and I'll I'll just I'll I'm quite happy to run it by, you know, the higher ups\n\nChannel 0: Uh-huh.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: see what they think.\n\nChannel 0: Uh-huh. Can I have the email address, please?\n\nChannel 1: Yep. Absolutely. It's james dot b at\n\nChannel 0: Mhmm.\n\nChannel 1: aerohealthcare, a b r o h e a l t h, care dot com.\n\nChannel 0: Uh-huh.\n\nChannel 1: That's it.\n\nChannel 0: Mhmm. Yeah. Yes. And, also, we met the previous IT manager. I I don't know if you know mister Jeremy Santiago.\n\nChannel 1: Yep. He's yeah. He's been\n\nChannel 0: He\n\nChannel 1: gone\n\nChannel 0: he he used\n\nChannel 1: for quite\n\nChannel 0: to be\n\nChannel 1: some\n\nChannel 0: the\n\nChannel 1: time.\n\nChannel 0: yeah. He used to be the IT manager, I believe, for AERA Health Care way back.\n\nChannel 1: Yep.\n\nChannel 0: And I think you you are gonna replace them. Right?\n\nChannel 1: No. So it's since Jeremy, they we had a a CPO, but that position has actually been vacated. So we have a a different setup at the moment and no no dedicated IT manager. Like I said, it's all being managed in house now. So\n\nChannel 0: Alright. Okay. Got it. I I\n\nChannel 1: yep.\n\nChannel 0: I thought you are the one who since Jeremy left,\n\nChannel 1: No.\n\nChannel 0: what I understand,\n\nChannel 1: No.\n\nChannel 0: you\n\nChannel 1: There's\n\nChannel 0: are the one position.\n\nChannel 1: yeah. No. No. No. So there was a there was an actual CTO for for about two years since Jeremy.\n\nYeah. So but like I said, he's now gone.\n\nChannel 0: Alright. Okay. Got it. Okay. No worries.\n\nI'll be sending\n\nChannel 1: Yep.\n\nChannel 0: the email right away, James, and thank\n\nChannel 1: Perfect.\n\nChannel 0: you so much for your time, sir. Thank you.\n\nChannel 1: No. That's alright, Ronald. You have a good day.\n\nChannel 0: Have a good day. Thank you. Alright. Bye bye.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Calling Aero Healthcare.","start":0.32,"end":1.46,"sentiment":"neutral","sentiment_score":-0.001704805064946413},{"text":"This call is recorded for quality and training purposes.","start":1.92,"end":4.66,"sentiment":"neutral","sentiment_score":-0.008598075662222173},{"text":"We will be with you shortly.","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.02204701428612073},{"text":"Good morning.","start":15.305,"end":15.865,"sentiment":"neutral","sentiment_score":0.22886016219854355},{"text":"AroHealthcare.","start":15.865,"end":16.365,"sentiment":"neutral","sentiment_score":0.09726441651582718}],"sentiment":"neutral","sentiment_score":0.028798558594038088,"channel":1,"num_words":21,"start":0.32,"end":16.365},{"sentences":[{"text":"This is Paige.","start":16.505001,"end":17.405,"sentiment":"neutral","sentiment_score":0.06417621423800786}],"sentiment":"neutral","sentiment_score":0.06417621423800786,"channel":1,"num_words":3,"start":16.505001,"end":17.405},{"sentences":[{"text":"Yeah.","start":18.195,"end":18.435,"sentiment":"neutral","sentiment_score":0.08462509512901306},{"text":"Good morning.","start":18.435,"end":18.994999,"sentiment":"neutral","sentiment_score":0.17613535374403},{"text":"I would I would like to speak with James Brown, please.","start":18.994999,"end":21.494999,"sentiment":"neutral","sentiment_score":0.02002997137606144}],"sentiment":"neutral","sentiment_score":0.04694467769669635,"channel":0,"num_words":14,"start":18.195,"end":21.494999},{"sentences":[{"text":"May I ask who's calling?","start":21.865,"end":23.085,"sentiment":"neutral","sentiment_score":-0.00392977511510253}],"sentiment":"neutral","sentiment_score":-0.00392977511510253,"channel":1,"num_words":5,"start":21.865,"end":23.085},{"sentences":[{"text":"Ronald from cloud solution IT.","start":24.195,"end":26.615,"sentiment":"neutral","sentiment_score":0.009079879149794579}],"sentiment":"neutral","sentiment_score":0.009079879149794579,"channel":0,"num_words":5,"start":24.195,"end":26.615},{"sentences":[{"text":"Okay.","start":27.064999,"end":27.385,"sentiment":"neutral","sentiment_score":0.009491495788097382},{"text":"One moment.","start":27.385,"end":27.865,"sentiment":"neutral","sentiment_score":0.0027211899869143963},{"text":"I'll just check if he's available.","start":27.865,"end":29.085,"sentiment":"neutral","sentiment_score":0.0031962177405754724}],"sentiment":"neutral","sentiment_score":0.003790131356153223,"channel":1,"num_words":9,"start":27.064999,"end":29.085},{"sentences":[{"text":"Hi.","start":29.955,"end":30.275,"sentiment":"neutral","sentiment_score":0.13910989463329315},{"text":"Thank you.","start":30.275,"end":31.18,"sentiment":"neutral","sentiment_score":0.2587262988090515}],"sentiment":"neutral","sentiment_score":0.21885416408379874,"channel":0,"num_words":3,"start":29.955,"end":31.18},{"sentences":[{"text":"Hello?","start":92.649994,"end":93.149994,"sentiment":"neutral","sentiment_score":0.0879269689321518}],"sentiment":"neutral","sentiment_score":0.0879269689321518,"channel":1,"num_words":1,"start":92.649994,"end":93.149994},{"sentences":[{"text":"Yeah.","start":94.58,"end":94.82,"sentiment":"neutral","sentiment_score":0.1341707706451416},{"text":"Good morning.","start":94.82,"end":95.56,"sentiment":"neutral","sentiment_score":0.2870545834302902},{"text":"James, it's Ronald from Cloud Solution IT.","start":96.18,"end":100.04,"sentiment":"neutral","sentiment_score":0.191108443907329},{"text":"How are you doing today?","start":100.745,"end":101.965004,"sentiment":"neutral","sentiment_score":0.22830090820789337}],"sentiment":"neutral","sentiment_score":0.2125029057264328,"channel":0,"num_words":15,"start":94.58,"end":101.965004},{"sentences":[{"text":"Yeah.","start":102.525,"end":102.845,"sentiment":"neutral","sentiment_score":0.16113382577896118},{"text":"Good, mate.","start":102.845,"end":103.485,"sentiment":"positive","sentiment_score":0.35400956869125366},{"text":"How are you?","start":103.485,"end":104.385,"sentiment":"neutral","sentiment_score":0.28032905360062915}],"sentiment":"neutral","sentiment_score":0.28502335399389267,"channel":1,"num_words":6,"start":102.525,"end":104.385},{"sentences":[{"text":"Alright.","start":104.265,"end":104.745,"sentiment":"positive","sentiment_score":0.45858603715896606},{"text":"I'm doing wonderful.","start":104.745,"end":106.045006,"sentiment":"positive","sentiment_score":0.6699591676394144},{"text":"Thank you for asking.","start":106.185005,"end":107.165,"sentiment":"positive","sentiment_score":0.5632373839616776},{"text":"James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":107.945,"end":117.020004,"sentiment":"neutral","sentiment_score":-0.05254561980736667},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":117.64,"end":128.14,"sentiment":"neutral","sentiment_score":0.0007046600458798585}],"sentiment":"neutral","sentiment_score":0.05025962379295379,"channel":0,"num_words":64,"start":104.265,"end":128.14},{"sentences":[{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":129.175,"end":133.11499,"sentiment":"neutral","sentiment_score":-0.00766870710067451}],"sentiment":"neutral","sentiment_score":-0.00766870710067451,"channel":0,"num_words":10,"start":129.175,"end":133.11499},{"sentences":[{"text":"Mhmm.","start":133.275,"end":133.775,"sentiment":"neutral","sentiment_score":-0.016000568866729736}],"sentiment":"neutral","sentiment_score":-0.016000568866729736,"channel":1,"num_words":1,"start":133.275,"end":133.775},{"sentences":[{"text":"Yeah.","start":134.775,"end":135.275,"sentiment":"neutral","sentiment_score":-0.002751248888671398},{"text":"Sir, once again, Cloud Solution IT, we are a managed service 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August.","start":166.95001,"end":173.61,"sentiment":"neutral","sentiment_score":0.01905423142015934}],"sentiment":"neutral","sentiment_score":0.022538712830282748,"channel":0,"num_words":32,"start":161.735,"end":173.61},{"sentences":[{"text":"Oh, I'll be honest with you straight up.","start":179.385,"end":182.025,"sentiment":"neutral","sentiment_score":-0.09264652617275715},{"text":"Like, I'm not I I can't actually remember the previous conversation that we've had, but we self manage everything in 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we","start":195.19,"end":196.48999,"sentiment":"neutral","sentiment_score":-0.14861518641312918}],"sentiment":"neutral","sentiment_score":-0.12899119593203068,"channel":1,"num_words":4,"start":194.79,"end":196.48999},{"sentences":[{"text":"Mhmm.","start":196.12001,"end":196.62001,"sentiment":"neutral","sentiment_score":-0.15150830149650574}],"sentiment":"neutral","sentiment_score":-0.15150830149650574,"channel":0,"num_words":1,"start":196.12001,"end":196.62001},{"sentences":[{"text":"have only just recently within the last probably eighteen months, actually managed to disentangle ourselves from our last MSP because they were not they were not giving us the value that we required and the service that we we required at the time.","start":196.79,"end":220.29,"sentiment":"neutral","sentiment_score":-0.31534972717595655},{"text":"So we've brought that 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The representative explains that they manage everything in-house and offers to schedule a meeting to give an idea of their services. They also discuss the possibility of a meeting and exchange contact information."},"intents":{"segments":[{"text":"I would I would like to speak with James Brown, please.","start_word":27,"end_word":37,"intents":[{"intent":"Speak with james brown","confidence_score":0.17268886}]},{"text":"James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Mhmm. Yeah.","start_word":90,"end_word":157,"intents":[{"intent":"Discuss company services","confidence_score":0.00024382112}]},{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Yeah.","start_word":158,"end_word":186,"intents":[{"intent":"Manage services","confidence_score":0.0016312496}]},{"text":"And we're hoping that you maybe have an available time next month, maybe on first or second week of August.","start_word":228,"end_word":247,"intents":[{"intent":"Arrange future meeting","confidence_score":0.0014455972}]},{"text":"Actually, sir, right now, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements or any projects that you need help, we we we just want to make sure the name of our company would be on your list. 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I'll just check if he's available. Hi. Thank you. Hello? Yeah. Good morning. James, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":0.07486143708229065},{"text":"Good, mate.","start_word":77,"end_word":78,"sentiment":"positive","sentiment_score":0.34778425097465515},{"text":"How are you?","start_word":79,"end_word":81,"sentiment":"neutral","sentiment_score":0.2714816629886627},{"text":"Alright. I'm doing wonderful. Thank you for asking.","start_word":82,"end_word":89,"sentiment":"positive","sentiment_score":0.5830499529838562},{"text":"James, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Mhmm. Yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Yeah. managed three sixty five, Power BI, and many more. And the reason for my call today, James, same thing as before, we're only hoping to arrange an introductory Yeah. meeting with you simply to introduce our company only for future reference. And we're hoping that you maybe have an available time next month, maybe on first or second week of August. Oh, I'll be honest with you straight up. Like, I'm not I I can't actually remember the previous conversation that we've had, but we self manage everything in house. Alright. Yeah. So, like, we Mhmm. have only just recently within the last probably eighteen months, actually managed to disentangle ourselves from our last MSP because they were not they were not giving us the value that we required and the service that we we required at the time. So we've brought that all Mhmm. in house now, and Mhmm.","start_word":90,"end_word":336,"sentiment":"neutral","sentiment_score":-0.07497039437294006},{"text":"everything at the moment everything at the moment seems to be, you know, going a lot smoother than when we did have, you know, our third party people.","start_word":337,"end_word":364,"sentiment":"positive","sentiment_score":0.383328914642334},{"text":"Mhmm. Yep. You know? Yeah. I So I I do yeah. Sorry. yeah. Go. I I I perfectly understand, sir. Actually, sir, right now, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements or any projects that you need help, we we we just want to make sure the name of our company would be on your list. Yeah. So what you think is you want you want some sort of meeting next month sometime? Yeah. Then next month, sir. Maybe first or second to call on this. Right. So I tell you what, if if you can put something into an email, I'll take it to the management team, and I'll see what their their feelings are on it. Uh-huh. If we want to, you know, not expose ourselves, but, you know, put out put ourselves out there Yeah. Okay. on on the list. And I Mhmm. I would I would say just from, you know, where we where we have been and where we are now, Hello? it would be unlikely that they would want a meeting or want to consider anything just because, like I said, it's only sort of in the last eighteen months that we've, you know, completely disentangled ourselves here in Australia from Alright. our MSP and even, you know, opening the door or considering another MSTP to replace Nope. where we were is probably not at the top of their priority list. I do understand that having a backup plan is always a fantastic idea. But Uh-huh. just in this scenario at the moment right now, we're just you know, Yep. we're actually you know, we're in a a much happier place with SLAs requirements and, Okay. you know, keeping Yeah. people That that would happy. be So mhmm. That that would be okay, sir. Okay. Maybe I can but try definite to call you back after yeah. No. No. after Put six but six. please put an email through. I'll give you my the email address directly to Yeah. me, and I'll I'll just I'll I'm quite happy to run it by, you know, the higher ups Uh-huh. and Yep. see what they think. Uh-huh. Can I have the email address, please? Yep. Absolutely. It's james dot b at Mhmm. aerohealthcare, a b r o h e a l t h, care dot com. Uh-huh. That's it. Mhmm. Yeah. Yes. And, also, we met the previous IT manager. I I don't know if you know mister Jeremy Santiago. Yep. He's yeah. He's been He gone he he used for quite to be some the time. yeah. He used to be the IT manager, I believe, for AERA Health Care way back. Yep. And I think you you are gonna replace them. Right? No. So it's since Jeremy, they we had a a CPO, but that position has actually been vacated. So we have a a different setup at the moment and no no dedicated IT manager. Like I said, it's all being managed in house now. So Alright. Okay. Got it. I I yep. I thought you are the one who since Jeremy left, No. what I understand, No. you There's are the one position. yeah. No. No. No. So there was a there was an actual CTO for for about two years since Jeremy. Yeah. So but like I said, he's now gone. Alright. Okay. Got it. Okay. No worries. I'll be sending Yep. the email right away, James, and thank Perfect.","start_word":365,"end_word":961,"sentiment":"neutral","sentiment_score":0.02445908463552245},{"text":"you so much for your time, sir. 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