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And I was wanting to have a quick chat with regards to those contributions to see whether it might be appropriate that we look at claiming those contributions as a tax deduction just to help you from a tax perspective for the 2026 financial year.\n\nIf you could give me a callback, 130160796, that would be appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":0.96,"sentiment":"neutral","sentiment_score":0.05047875642776489},{"text":"You've called Emma.","start":0.96,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.036122240126132965},{"text":"Leave me a message at the date.","start":1.8399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.01466780315552439}],"sentiment":"neutral","sentiment_score":0.023774554444984955,"channel":1,"num_words":11,"start":0.79999995,"end":3.3799999},{"sentences":[{"text":"Hi, Emma.","start":5.7599998,"end":6.48,"sentiment":"neutral","sentiment_score":0.1308373361825943},{"text":"Larissa from Oaktree Financial.","start":6.48,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.16726016998291016},{"text":"I was just giving you a call just wanting to touch base.","start":7.7599998,"end":10.42,"sentiment":"neutral","sentiment_score":0.1843955454727014},{"text":"I was just reviewing your account and noticed that you had made some personal contributions into your Hub twenty four fund.","start":11.28,"end":17.365,"sentiment":"neutral","sentiment_score":0.0500073940271423},{"text":"And I was wanting to have a quick chat with regards to those contributions to see whether it might be appropriate that we look at claiming those contributions as a tax deduction just to help you from a tax perspective for the 2026 financial year.","start":17.585,"end":33.06,"sentiment":"neutral","sentiment_score":0.13588889125320647}],"sentiment":"neutral","sentiment_score":0.12272163427301816,"channel":0,"num_words":84,"start":5.7599998,"end":33.06},{"sentences":[{"text":"If you could give me a callback, 130160796, that would be appreciated.","start":33.12,"end":37.86,"sentiment":"neutral","sentiment_score":0.2824938086171945},{"text":"Thank you.","start":38.16,"end":38.9,"sentiment":"positive","sentiment_score":0.5118092894554138}],"sentiment":"neutral","sentiment_score":0.3152531630226544,"channel":0,"num_words":14,"start":33.12,"end":38.9}]},"summary":{"result":"success","short":"The customer, Emma, did not answer the phone and the agent, Larissa from Oaktree Financial, left a message asking for a callback to discuss the contributions made to her Hub twenty four fund for the 2026 financial year. Larissa suggests claiming the contributions as a tax deduction to help with tax regulations for the year."},"intents":{"segments":[{"text":"I was just reviewing your account and noticed that you had made some personal contributions into your Hub twenty four fund. And I was wanting to have a quick chat with regards to those contributions to see whether it might be appropriate that we look at claiming those contributions as a tax deduction just to help you from a tax perspective for the 2026 financial year.","start_word":29,"end_word":94,"intents":[{"intent":"Discuss personal contributions","confidence_score":0.009198627}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Emma. Leave me a message at the date. Hi, Emma. Larissa from Oaktree Financial. I was just giving you a call just wanting to touch base. I was just reviewing your account and noticed that you had made some personal contributions into your Hub twenty four fund. And I was wanting to have a quick chat with regards to those contributions to see whether it might be appropriate that we look at claiming those contributions as a tax deduction just to help you from a tax perspective for the 2026 financial year. If you could give me a callback, 130160796, that would be appreciated.","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":0.1359025090932846},{"text":"Thank you.","start_word":107,"end_word":108,"sentiment":"positive","sentiment_score":0.6017483472824097}],"average":{"sentiment":"neutral","sentiment_score":0.14602959674337637}}}}