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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.06000384688377381},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.14,"sentiment":"neutral","sentiment_score":0.04269935854244977},{"text":"Thanks, Holly.","start":15.095,"end":15.995,"sentiment":"positive","sentiment_score":0.5131070166826248},{"text":"Please stay on the line.","start":16.215,"end":17.605,"sentiment":"neutral","sentiment_score":0.11527514457702637},{"text":"I'm sorry.","start":39.03,"end":39.67,"sentiment":"neutral","sentiment_score":-0.19605228304862976}],"sentiment":"neutral","sentiment_score":0.07514149129677278,"num_words":26,"start":0.39999998,"end":39.67},{"sentences":[{"text":"This person is not available.","start":39.67,"end":41.13,"sentiment":"neutral","sentiment_score":-0.33045814037322996},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.35,"end":45.37,"sentiment":"neutral","sentiment_score":-0.15070498308965138}],"sentiment":"neutral","sentiment_score":-0.1980084455326984,"num_words":19,"start":39.67,"end":45.37}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Harlene from Dollar Green Force.\n\nChannel 1: Thanks, Holly. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. I'm just following up on the inquiry you made through our website regarding our service. I just wanted to check if you're still interested in having the service done. We currently have availability on the twenty first and September 22. So if you're ready to proceed, I can book you in for either of those days.\n\nThank you so much, Jennifer.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.06000384688377381},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.14,"sentiment":"neutral","sentiment_score":0.04269935854244977}],"sentiment":"neutral","sentiment_score":0.04371726962135119,"channel":1,"num_words":17,"start":0.39999998,"end":5.14},{"sentences":[{"text":"Hi.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.11433154344558716},{"text":"This is Harlene from Dollar Green Force.","start":8.16,"end":10.34,"sentiment":"neutral","sentiment_score":0.19179793021508626}],"sentiment":"neutral","sentiment_score":0.18211463186889887,"channel":0,"num_words":8,"start":7.68,"end":10.34},{"sentences":[{"text":"Thanks, Holly.","start":15.095,"end":15.995,"sentiment":"positive","sentiment_score":0.5131070166826248},{"text":"Please stay on the line.","start":16.215,"end":17.605,"sentiment":"neutral","sentiment_score":0.11527514457702637},{"text":"I'm sorry.","start":39.03,"end":39.67,"sentiment":"neutral","sentiment_score":-0.19605228304862976},{"text":"This person is not available.","start":39.67,"end":41.13,"sentiment":"neutral","sentiment_score":-0.33045814037322996},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.35,"end":45.37,"sentiment":"neutral","sentiment_score":-0.15070498308965138}],"sentiment":"neutral","sentiment_score":-0.09113125982029098,"channel":1,"num_words":28,"start":15.095,"end":45.37},{"sentences":[{"text":"Hi.","start":49.355,"end":49.675,"sentiment":"neutral","sentiment_score":0.09708714485168456},{"text":"I'm just following up on the inquiry you made through our website regarding our service.","start":49.675,"end":54.415,"sentiment":"neutral","sentiment_score":0.2255307823419571},{"text":"I just wanted to check if you're still interested in having the service done.","start":54.795,"end":58.735,"sentiment":"neutral","sentiment_score":0.2724820716040475},{"text":"We currently have availability on the twenty first and September 22.","start":59.09,"end":64.31,"sentiment":"neutral","sentiment_score":0.22884889082475143},{"text":"So if you're ready to proceed, I can book you in for either of those days.","start":64.369995,"end":68.549995,"sentiment":"positive","sentiment_score":0.33822192437946796}],"sentiment":"neutral","sentiment_score":0.2670822187996747,"channel":0,"num_words":57,"start":49.355,"end":68.549995},{"sentences":[{"text":"Thank you so much, Jennifer.","start":68.93,"end":70.31,"sentiment":"positive","sentiment_score":0.6877589106559754}],"sentiment":"positive","sentiment_score":0.6877589106559754,"channel":0,"num_words":5,"start":68.93,"end":70.31}]},"summary":{"result":"success","short":"A representative from Dollar Green Force named Harlene calls a customer named Holly to follow up on an inquiry she made through their website about their service. Harlene informs Holly that they have availability on the twenty first and September 22 and offers to book her in for either of those days if she is still interested."},"intents":{"segments":[{"text":"I'm just following up on the inquiry you made through our website regarding our service. I just wanted to check if you're still interested in having the service done.","start_word":54,"end_word":82,"intents":[{"intent":"Check interest","confidence_score":0.3125279}]},{"text":"So if you're ready to proceed, I can book you in for either of those days.","start_word":94,"end_word":109,"intents":[{"intent":"Book service","confidence_score":0.2605767},{"intent":"Book service","confidence_score":0.17285323}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. This is Harlene from Dollar Green Force.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.08792087435722351},{"text":"Thanks, Holly.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.5131070613861084},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi. I'm just following up on the inquiry you made through our website regarding our service. I just wanted to check if you're still interested in having the service done. We currently have availability on the twenty first and September 22.","start_word":27,"end_word":93,"sentiment":"neutral","sentiment_score":0.083979532122612},{"text":"So if you're ready to proceed, I can book you in for either of those days. Thank you so much, Jennifer.","start_word":94,"end_word":114,"sentiment":"positive","sentiment_score":0.43280473351478577}],"average":{"sentiment":"neutral","sentiment_score":0.161950143391654}}}}