{"metadata":{"transaction_key":"deprecated","request_id":"019f87e2-80ba-71e0-8fdc-66d4f20e1f15","sha256":"d9c5a0e70ed9c90353b7e0276bae6b031f595c1bd11c2a42926c0cd0a5b17ad6","created":"2026-07-22T03:33:17.321Z","duration":57.887936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":209,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":230,"output_tokens":230},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":230,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, sir? Hi. Good afternoon. This is Abby from TechnoWanda in Springfield, Brisbane. Is this mister Michael Lynch in United Care? Brisbane, sir. Springfield, Brisbane from TechnoWand. We are actually IT's offered IT services. So we wanted to right. You do have one? You're now looking at to, you know, improve, especially with AI and I nowadays? Automation? It's from Google, sir. Alright. But thank you so much. You take care. Alright. No problem. Thank you for your time.","confidence":0.9921875,"words":[{"word":"hello","start":2.56,"end":2.96,"confidence":0.99902344,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.016843179240822792},{"word":"sir","start":2.96,"end":3.36,"confidence":0.8623047,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.02460823580622673},{"word":"hi","start":3.36,"end":3.6799998,"confidence":0.99316406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09259703755378725},{"word":"good","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.19721324741840365},{"word":"afternoon","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.15977367758750916},{"word":"this","start":5.04,"end":5.2799997,"confidence":0.47680664,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1037052571773529},{"word":"is","start":5.2799997,"end":5.52,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10155794769525528},{"word":"abby","start":5.52,"end":6.02,"confidence":0.625,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.13319145143032074},{"word":"from","start":6.56,"end":7.06,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13533341884613037},{"word":"technowanda","start":7.6,"end":8.1,"confidence":0.73431396,"punctuated_word":"TechnoWanda","sentiment":"neutral","sentiment_score":0.10593067109584808},{"word":"in","start":8.16,"end":8.48,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11427034437656404},{"word":"springfield","start":8.48,"end":8.98,"confidence":0.99560547,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.1219058707356453},{"word":"brisbane","start":9.12,"end":9.62,"confidence":1.0,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.1442122757434845},{"word":"is","start":10.0,"end":10.16,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04819276928901672},{"word":"this","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0607592798769474},{"word":"mister","start":10.4,"end":10.8,"confidence":0.99658203,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.05693660676479339},{"word":"michael","start":10.8,"end":11.2,"confidence":0.99609375,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.07473710179328918},{"word":"lynch","start":11.2,"end":11.7,"confidence":0.99316406,"punctuated_word":"Lynch","sentiment":"neutral","sentiment_score":0.0465075746178627},{"word":"in","start":11.84,"end":12.24,"confidence":0.98535156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03670802339911461},{"word":"united","start":12.24,"end":12.719999,"confidence":0.5776367,"punctuated_word":"United","sentiment":"neutral","sentiment_score":0.06750857830047607},{"word":"care","start":12.719999,"end":13.219999,"confidence":0.7392578,"punctuated_word":"Care?","sentiment":"neutral","sentiment_score":0.05481547117233277},{"word":"brisbane","start":16.505001,"end":16.985,"confidence":0.8425293,"punctuated_word":"Brisbane,","sentiment":"neutral","sentiment_score":0.0018203477375209332},{"word":"sir","start":16.985,"end":17.385,"confidence":0.9885254,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.003826161846518517},{"word":"springfield","start":17.385,"end":17.865,"confidence":0.9916992,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.009037618525326252},{"word":"brisbane","start":17.865,"end":18.365,"confidence":1.0,"punctuated_word":"Brisbane","sentiment":"neutral","sentiment_score":0.022903159260749817},{"word":"from","start":18.665,"end":18.985,"confidence":0.69433594,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012689338065683842},{"word":"technowand","start":18.985,"end":19.485,"confidence":0.80859375,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.01416274718940258},{"word":"we","start":19.945,"end":20.185,"confidence":0.98535156,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.019558552652597427},{"word":"are","start":20.185,"end":20.345001,"confidence":0.79003906,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.016126779839396477},{"word":"actually","start":20.345001,"end":20.845001,"confidence":0.99316406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.019653059542179108},{"word":"it's","start":20.985,"end":21.485,"confidence":0.4293213,"punctuated_word":"IT's","sentiment":"neutral","sentiment_score":0.014763357117772102},{"word":"offered","start":21.705,"end":22.105,"confidence":0.3557129,"punctuated_word":"offered","sentiment":"neutral","sentiment_score":0.022119596600532532},{"word":"it","start":22.105,"end":22.425,"confidence":0.94140625,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.02913265116512775},{"word":"services","start":22.425,"end":22.925,"confidence":0.88427734,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.014768882654607296},{"word":"so","start":24.825,"end":25.145,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013379616662859917},{"word":"we","start":25.145,"end":25.305,"confidence":0.75390625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.026272263377904892},{"word":"wanted","start":25.305,"end":25.705,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02125382423400879},{"word":"to","start":25.705,"end":25.785,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022407935932278633},{"word":"right","start":28.91,"end":29.31,"confidence":0.99121094,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.0123401815071702},{"word":"you","start":29.31,"end":29.55,"confidence":0.8330078,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.007910813204944134},{"word":"do","start":29.55,"end":29.71,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.004694557748734951},{"word":"have","start":29.71,"end":29.95,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006214831955730915},{"word":"one","start":29.95,"end":30.45,"confidence":0.96240234,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.005200200714170933},{"word":"you're","start":36.03,"end":36.35,"confidence":0.857666,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.216808557510376},{"word":"now","start":36.35,"end":36.51,"confidence":0.7685547,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.19935528934001925},{"word":"looking","start":36.51,"end":36.83,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.138837069272995},{"word":"at","start":36.83,"end":36.989998,"confidence":0.6040039,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14766176044940948},{"word":"to","start":36.989998,"end":37.309998,"confidence":0.9313965,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.17371463775634766},{"word":"you","start":37.309998,"end":37.47,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21645215153694153},{"word":"know","start":37.47,"end":37.71,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.22702816128730777},{"word":"improve","start":37.71,"end":38.21,"confidence":0.8679199,"punctuated_word":"improve,","sentiment":"neutral","sentiment_score":-0.2280116975307465},{"word":"especially","start":38.27,"end":38.67,"confidence":0.99316406,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.2495228499174118},{"word":"with","start":38.67,"end":38.989998,"confidence":0.9838867,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2274610996246338},{"word":"ai","start":38.989998,"end":39.309998,"confidence":0.99121094,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.19383743405342105},{"word":"and","start":39.309998,"end":39.39,"confidence":0.4350586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1959550380706787},{"word":"i","start":39.39,"end":39.55,"confidence":0.47631836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20650996267795563},{"word":"nowadays","start":39.63,"end":40.13,"confidence":0.7739258,"punctuated_word":"nowadays?","sentiment":"neutral","sentiment_score":-0.20353257656097412},{"word":"automation","start":40.91,"end":41.41,"confidence":0.97216797,"punctuated_word":"Automation?","sentiment":"neutral","sentiment_score":-0.12714138627052307},{"word":"it's","start":48.245,"end":48.405,"confidence":0.84228516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00961324293166399},{"word":"from","start":48.405,"end":48.725002,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.009475567378103731},{"word":"google","start":48.725002,"end":49.125,"confidence":0.9970703,"punctuated_word":"Google,","sentiment":"neutral","sentiment_score":-0.014210930094122888},{"word":"sir","start":49.125,"end":49.625,"confidence":0.9975586,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.014319492504000664},{"word":"alright","start":51.365,"end":51.865,"confidence":0.8059082,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05682417005300522},{"word":"but","start":52.245,"end":52.485,"confidence":0.8457031,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13565805554389954},{"word":"thank","start":52.485,"end":52.725,"confidence":0.99316406,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":-0.250608891248703},{"word":"you","start":52.725,"end":52.965,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3398079574108124},{"word":"so","start":52.965,"end":53.205,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.3122134506702423},{"word":"much","start":53.205,"end":53.705,"confidence":0.9941406,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.24071469902992249},{"word":"you","start":55.125,"end":55.365,"confidence":0.9116211,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2206612229347229},{"word":"take","start":55.365,"end":55.525,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.2721126079559326},{"word":"care","start":55.525,"end":55.765,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.18937969207763672},{"word":"alright","start":55.765,"end":56.085,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2109488546848297},{"word":"no","start":56.085,"end":56.245003,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2850242555141449},{"word":"problem","start":56.245003,"end":56.485,"confidence":0.9904785,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.3537806272506714},{"word":"thank","start":56.485,"end":56.725,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32506147027015686},{"word":"you","start":56.725,"end":56.885002,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.421316921710968},{"word":"for","start":56.885002,"end":56.965,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5422848463058472},{"word":"your","start":56.965,"end":57.125,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4201951622962952},{"word":"time","start":57.125,"end":57.625,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.27958017587661743}],"paragraphs":{"transcript":"\nHello, sir? Hi. Good afternoon. This is Abby from TechnoWanda in Springfield, Brisbane. Is this mister Michael Lynch in United Care?\n\nBrisbane, sir. Springfield, Brisbane from TechnoWand. We are actually IT's offered IT services. So we wanted to right. You do have one?\n\nYou're now looking at to, you know, improve, especially with AI and I nowadays? Automation? It's from Google, sir. Alright. But thank you so much.\n\nYou take care. Alright. No problem. Thank you for your time.","paragraphs":[{"sentences":[{"text":"Hello, sir?","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.02072570752352476},{"text":"Hi.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.09259703755378725},{"text":"Good afternoon.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.1784934625029564},{"text":"This is Abby from TechnoWanda in Springfield, Brisbane.","start":5.04,"end":9.62,"sentiment":"neutral","sentiment_score":0.12001340463757515},{"text":"Is this mister Michael Lynch in United Care?","start":10.0,"end":13.219999,"sentiment":"neutral","sentiment_score":0.05577067565172911}],"sentiment":"neutral","sentiment_score":0.09034800094862779,"num_words":21,"start":2.56,"end":13.219999},{"sentences":[{"text":"Brisbane, sir.","start":16.505001,"end":17.385,"sentiment":"neutral","sentiment_score":0.002823254792019725},{"text":"Springfield, Brisbane from TechnoWand.","start":17.385,"end":19.485,"sentiment":"neutral","sentiment_score":0.014698215760290623},{"text":"We are actually IT's offered IT services.","start":19.945,"end":22.925,"sentiment":"neutral","sentiment_score":0.019446125653173243},{"text":"So we wanted to right.","start":24.825,"end":29.31,"sentiment":"neutral","sentiment_score":0.019130764342844487},{"text":"You do have one?","start":29.31,"end":30.45,"sentiment":"neutral","sentiment_score":0.006005100905895233}],"sentiment":"neutral","sentiment_score":0.014556203524328092,"num_words":22,"start":16.505001,"end":30.45},{"sentences":[{"text":"You're now looking at to, you know, improve, especially with AI and I nowadays?","start":36.03,"end":40.13,"sentiment":"neutral","sentiment_score":-0.20176344897065843},{"text":"Automation?","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":-0.12714138627052307},{"text":"It's from Google, sir.","start":48.245,"end":49.625,"sentiment":"neutral","sentiment_score":-0.011904808226972818},{"text":"Alright.","start":51.365,"end":51.865,"sentiment":"neutral","sentiment_score":0.05682417005300522},{"text":"But thank you so much.","start":52.245,"end":53.705,"sentiment":"neutral","sentiment_score":-0.2558006107807159}],"sentiment":"neutral","sentiment_score":-0.16886511154472827,"num_words":25,"start":36.03,"end":53.705},{"sentences":[{"text":"You take care.","start":55.125,"end":55.765,"sentiment":"neutral","sentiment_score":0.2273845076560974},{"text":"Alright.","start":55.765,"end":56.085,"sentiment":"neutral","sentiment_score":0.2109488546848297},{"text":"No problem.","start":56.085,"end":56.485,"sentiment":"neutral","sentiment_score":0.31940244138240814},{"text":"Thank you for your time.","start":56.485,"end":57.625,"sentiment":"positive","sentiment_score":0.39768771529197694}],"sentiment":"neutral","sentiment_score":0.3200314397161657,"num_words":11,"start":55.125,"end":57.625}]}}]},{"alternatives":[{"transcript":"Hello. Marco speaking. It is. Sorry. Where were you from? Oh, okay. I can manage that service provider. We currently do. Yeah. We're not really interested in looking at others at the moment. No. We're we're we're content with who we're with. Where did you guys get my contact details from, sir? Okay. Fair enough. Fair enough. Yeah. Not not interested at the moment, but I do appreciate the call. Bye.","confidence":0.99194336,"words":[{"word":"hello","start":0.39999998,"end":0.71999997,"confidence":0.8840332,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.010514752939343452},{"word":"marco","start":0.71999997,"end":1.04,"confidence":0.54052734,"punctuated_word":"Marco","sentiment":"neutral","sentiment_score":0.012738635763525965},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.009307723492383955},{"word":"it","start":13.615,"end":13.8550005,"confidence":0.62841797,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.013447446748614311},{"word":"is","start":13.8550005,"end":14.095,"confidence":0.9680176,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.00616272771731019},{"word":"sorry","start":14.095,"end":14.335,"confidence":0.62597656,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.01180245541036129},{"word":"where","start":14.335,"end":14.495001,"confidence":0.99609375,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.0061418418772518635},{"word":"were","start":14.495001,"end":14.575001,"confidence":0.84765625,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.008668264374136925},{"word":"you","start":14.575001,"end":14.735001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006493179127573967},{"word":"from","start":14.735001,"end":15.235001,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.007806028239428997},{"word":"oh","start":24.975,"end":25.215,"confidence":0.9580078,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.023964274674654007},{"word":"okay","start":25.215,"end":25.535,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.020770492032170296},{"word":"i","start":25.535,"end":25.615,"confidence":0.7402344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013903152197599413},{"word":"can","start":25.615,"end":25.775,"confidence":0.90527344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.024161750450730324},{"word":"manage","start":25.775,"end":26.175,"confidence":0.9951172,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.023506714031100273},{"word":"that","start":26.175,"end":26.415,"confidence":0.6845703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.020430956035852432},{"word":"service","start":26.415,"end":26.915,"confidence":0.5209961,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.013532884418964386},{"word":"provider","start":27.055,"end":27.555,"confidence":0.9995117,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.012300614267587662},{"word":"we","start":31.75,"end":31.99,"confidence":0.8886719,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0025506671518087387},{"word":"currently","start":31.99,"end":32.39,"confidence":0.9970703,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.01400813739746809},{"word":"do","start":32.39,"end":32.63,"confidence":0.83081055,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.006514915265142918},{"word":"yeah","start":32.63,"end":32.79,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06699023395776749},{"word":"we're","start":32.79,"end":32.95,"confidence":0.9975586,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.21295976638793945},{"word":"not","start":32.95,"end":33.19,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3724161386489868},{"word":"really","start":33.19,"end":33.35,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.35876068472862244},{"word":"interested","start":33.35,"end":33.75,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.3579130470752716},{"word":"in","start":33.75,"end":33.83,"confidence":0.9980469,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3437887728214264},{"word":"looking","start":33.83,"end":34.15,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.3130727708339691},{"word":"at","start":34.15,"end":34.23,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.29514873027801514},{"word":"others","start":34.23,"end":34.47,"confidence":0.99121094,"punctuated_word":"others","sentiment":"negative","sentiment_score":-0.3864150643348694},{"word":"at","start":34.47,"end":34.63,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4089781045913696},{"word":"the","start":34.63,"end":34.71,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36476755142211914},{"word":"moment","start":34.71,"end":35.21,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3927114009857178},{"word":"no","start":42.455,"end":42.48167,"confidence":0.8774414,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.30280911922454834},{"word":"we're","start":42.48167,"end":42.508335,"confidence":0.94799805,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.23956423997879028},{"word":"we're","start":42.508335,"end":42.535004,"confidence":0.99194336,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2979642152786255},{"word":"we're","start":42.535004,"end":43.035004,"confidence":0.97314453,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2948216199874878},{"word":"content","start":43.655003,"end":44.135002,"confidence":0.83740234,"punctuated_word":"content","sentiment":"neutral","sentiment_score":-0.1534048467874527},{"word":"with","start":44.135002,"end":44.295002,"confidence":0.9165039,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17589764297008514},{"word":"who","start":44.295002,"end":44.455,"confidence":0.94921875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.15587791800498962},{"word":"we're","start":44.455,"end":44.615,"confidence":0.9272461,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.175461083650589},{"word":"with","start":44.615,"end":44.855,"confidence":0.9855957,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.15375147759914398},{"word":"where","start":44.855,"end":45.015,"confidence":0.9980469,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.041163407266139984},{"word":"did","start":45.015,"end":45.175003,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04018434509634971},{"word":"you","start":45.175003,"end":45.415,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03413485735654831},{"word":"guys","start":45.415,"end":45.655003,"confidence":0.9667969,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.04955131560564041},{"word":"get","start":45.655003,"end":45.815002,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.027364253997802734},{"word":"my","start":45.815002,"end":45.975002,"confidence":0.7241211,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03828280791640282},{"word":"contact","start":45.975002,"end":46.295002,"confidence":0.90625,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.03758686035871506},{"word":"details","start":46.295002,"end":46.695,"confidence":0.9790039,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.019764810800552368},{"word":"from","start":46.695,"end":47.015,"confidence":0.7963867,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.04079087823629379},{"word":"sir","start":47.015,"end":47.515,"confidence":0.77734375,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.035065434873104095},{"word":"okay","start":50.22294,"end":50.702938,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028291653841733932},{"word":"fair","start":50.702938,"end":50.942936,"confidence":1.0,"punctuated_word":"Fair","sentiment":"neutral","sentiment_score":0.04294424504041672},{"word":"enough","start":50.942936,"end":51.262936,"confidence":0.9951172,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.035717904567718506},{"word":"fair","start":51.262936,"end":51.502937,"confidence":1.0,"punctuated_word":"Fair","sentiment":"neutral","sentiment_score":0.031206650659441948},{"word":"enough","start":51.502937,"end":51.902935,"confidence":1.0,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.0481448732316494},{"word":"yeah","start":51.902935,"end":52.22294,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01118258200585842},{"word":"not","start":52.22294,"end":52.38294,"confidence":0.70458984,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.12130405008792876},{"word":"not","start":52.38294,"end":52.622936,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3036557137966156},{"word":"interested","start":52.622936,"end":53.022938,"confidence":0.9980469,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":-0.2897181808948517},{"word":"at","start":53.022938,"end":53.102936,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3315235674381256},{"word":"the","start":53.102936,"end":53.182938,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31940320134162903},{"word":"moment","start":53.182938,"end":53.342937,"confidence":0.8173828,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2861407399177551},{"word":"but","start":53.342937,"end":53.462936,"confidence":0.9902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05239307880401611},{"word":"i","start":53.462936,"end":53.582935,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1549617201089859},{"word":"do","start":53.582935,"end":53.822937,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.20903097093105316},{"word":"appreciate","start":53.822937,"end":54.142937,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.27855366468429565},{"word":"the","start":54.142937,"end":54.302937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30388790369033813},{"word":"call","start":54.302937,"end":54.802937,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.3132977783679962},{"word":"bye","start":56.702938,"end":57.202938,"confidence":0.92529297,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3458757996559143}],"paragraphs":{"transcript":"\nHello. Marco speaking. It is. Sorry. Where were you from?\n\nOh, okay. I can manage that service provider. We currently do. Yeah. We're not really interested in looking at others at the moment.\n\nNo. We're we're we're content with who we're with. Where did you guys get my contact details from, sir? Okay. Fair enough.\n\nFair enough. Yeah. Not not interested at the moment, but I do appreciate the call. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.010514752939343452},{"text":"Marco speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.01102317962795496},{"text":"It is.","start":13.615,"end":14.095,"sentiment":"neutral","sentiment_score":0.00980508723296225},{"text":"Sorry.","start":14.095,"end":14.335,"sentiment":"neutral","sentiment_score":-0.01180245541036129},{"text":"Where were you from?","start":14.335,"end":15.235001,"sentiment":"neutral","sentiment_score":-0.007277328404597938}],"sentiment":"neutral","sentiment_score":0.0011259517632424831,"num_words":10,"start":0.39999998,"end":15.235001},{"sentences":[{"text":"Oh, okay.","start":24.975,"end":25.535,"sentiment":"neutral","sentiment_score":0.02236738335341215},{"text":"I can manage that service provider.","start":25.535,"end":27.555,"sentiment":"neutral","sentiment_score":0.017972678566972416},{"text":"We currently do.","start":31.75,"end":32.63,"sentiment":"neutral","sentiment_score":-0.0076912399381399155},{"text":"Yeah.","start":32.63,"end":32.79,"sentiment":"neutral","sentiment_score":-0.06699023395776749},{"text":"We're not really interested in looking at others at the moment.","start":32.79,"end":35.21,"sentiment":"negative","sentiment_score":-0.34608473019166425}],"sentiment":"neutral","sentiment_score":-0.16280109338138415,"num_words":23,"start":24.975,"end":35.21},{"sentences":[{"text":"No.","start":42.455,"end":42.48167,"sentiment":"neutral","sentiment_score":-0.30280911922454834},{"text":"We're we're we're content with who we're with.","start":42.48167,"end":44.855,"sentiment":"neutral","sentiment_score":-0.2058428805321455},{"text":"Where did you guys get my contact details from, sir?","start":44.855,"end":47.515,"sentiment":"neutral","sentiment_score":-0.036388897150754926},{"text":"Okay.","start":50.22294,"end":50.702938,"sentiment":"neutral","sentiment_score":0.028291653841733932},{"text":"Fair enough.","start":50.702938,"end":51.262936,"sentiment":"neutral","sentiment_score":0.03933107480406761}],"sentiment":"neutral","sentiment_score":-0.10029487870633602,"num_words":22,"start":42.455,"end":51.262936},{"sentences":[{"text":"Fair enough.","start":51.262936,"end":51.902935,"sentiment":"neutral","sentiment_score":0.03967576194554567},{"text":"Yeah.","start":51.902935,"end":52.22294,"sentiment":"neutral","sentiment_score":0.01118258200585842},{"text":"Not not interested at the moment, but I do appreciate the call.","start":52.22294,"end":54.802937,"sentiment":"neutral","sentiment_score":-0.03703387454152107},{"text":"Bye.","start":56.702938,"end":57.202938,"sentiment":"positive","sentiment_score":0.3458757996559143}],"sentiment":"neutral","sentiment_score":-0.0004997868090867996,"num_words":16,"start":51.262936,"end":57.202938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Marco speaking.\n\nChannel 0: Hello, sir? Hi. Good afternoon. This is Abby from TechnoWanda in Springfield, Brisbane. Is this mister Michael Lynch in United Care?\n\nChannel 1: It is. Sorry. Where were you from?\n\nChannel 0: Brisbane, sir. Springfield, Brisbane from TechnoWand. We are actually IT's offered IT services. So\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: okay.\n\nChannel 0: wanted\n\nChannel 1: I can\n\nChannel 0: to\n\nChannel 1: manage that service provider.\n\nChannel 0: right. You do have one?\n\nChannel 1: We currently do. Yeah. We're not really interested in looking at others at the moment.\n\nChannel 0: You're now looking at to, you know, improve, especially with AI and I nowadays? Automation?\n\nChannel 1: No. We're we're we're content with who we're with. Where did you guys get my contact details from, sir?\n\nChannel 0: It's from Google, sir.\n\nChannel 1: Okay. Fair enough. Fair\n\nChannel 0: Alright.\n\nChannel 1: enough. Yeah. Not\n\nChannel 0: But\n\nChannel 1: not\n\nChannel 0: thank\n\nChannel 1: interested\n\nChannel 0: you so\n\nChannel 1: at the moment,\n\nChannel 0: much.\n\nChannel 1: but I do appreciate the call.\n\nChannel 0: You take care. Alright. No problem. Thank\n\nChannel 1: Bye.\n\nChannel 0: you for your time.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.010514752939343452},{"text":"Marco speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.01102317962795496}],"sentiment":"neutral","sentiment_score":0.010853704065084457,"channel":1,"num_words":3,"start":0.39999998,"end":1.54},{"sentences":[{"text":"Hello, sir?","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.02072570752352476},{"text":"Hi.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.09259703755378725},{"text":"Good afternoon.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.1784934625029564},{"text":"This is Abby from TechnoWanda in Springfield, Brisbane.","start":5.04,"end":9.62,"sentiment":"neutral","sentiment_score":0.12001340463757515},{"text":"Is this mister Michael Lynch in United Care?","start":10.0,"end":13.219999,"sentiment":"neutral","sentiment_score":0.05577067565172911}],"sentiment":"neutral","sentiment_score":0.09034800094862779,"channel":0,"num_words":21,"start":2.56,"end":13.219999},{"sentences":[{"text":"It is.","start":13.615,"end":14.095,"sentiment":"neutral","sentiment_score":0.00980508723296225},{"text":"Sorry.","start":14.095,"end":14.335,"sentiment":"neutral","sentiment_score":-0.01180245541036129},{"text":"Where were you from?","start":14.335,"end":15.235001,"sentiment":"neutral","sentiment_score":-0.007277328404597938}],"sentiment":"neutral","sentiment_score":-0.0030430849375469343,"channel":1,"num_words":7,"start":13.615,"end":15.235001},{"sentences":[{"text":"Brisbane, sir.","start":16.505001,"end":17.385,"sentiment":"neutral","sentiment_score":0.002823254792019725},{"text":"Springfield, Brisbane from TechnoWand.","start":17.385,"end":19.485,"sentiment":"neutral","sentiment_score":0.014698215760290623},{"text":"We are actually IT's offered IT services.","start":19.945,"end":22.925,"sentiment":"neutral","sentiment_score":0.019446125653173243},{"text":"So","start":24.825,"end":25.145,"sentiment":"neutral","sentiment_score":0.013379616662859917}],"sentiment":"neutral","sentiment_score":0.015281562061448182,"channel":0,"num_words":14,"start":16.505001,"end":25.145},{"sentences":[{"text":"Oh,","start":24.975,"end":25.215,"sentiment":"neutral","sentiment_score":0.023964274674654007}],"sentiment":"neutral","sentiment_score":0.023964274674654007,"channel":1,"num_words":1,"start":24.975,"end":25.215},{"sentences":[{"text":"we","start":25.145,"end":25.305,"sentiment":"neutral","sentiment_score":0.026272263377904892}],"sentiment":"neutral","sentiment_score":0.026272263377904892,"channel":0,"num_words":1,"start":25.145,"end":25.305},{"sentences":[{"text":"okay.","start":25.215,"end":25.535,"sentiment":"neutral","sentiment_score":0.020770492032170296}],"sentiment":"neutral","sentiment_score":0.020770492032170296,"channel":1,"num_words":1,"start":25.215,"end":25.535},{"sentences":[{"text":"wanted","start":25.305,"end":25.705,"sentiment":"neutral","sentiment_score":0.02125382423400879}],"sentiment":"neutral","sentiment_score":0.02125382423400879,"channel":0,"num_words":1,"start":25.305,"end":25.705},{"sentences":[{"text":"I can","start":25.535,"end":25.775,"sentiment":"neutral","sentiment_score":0.019032451324164867}],"sentiment":"neutral","sentiment_score":0.019032451324164867,"channel":1,"num_words":2,"start":25.535,"end":25.775},{"sentences":[{"text":"to","start":25.705,"end":25.785,"sentiment":"neutral","sentiment_score":0.022407935932278633}],"sentiment":"neutral","sentiment_score":0.022407935932278633,"channel":0,"num_words":1,"start":25.705,"end":25.785},{"sentences":[{"text":"manage that service provider.","start":25.775,"end":27.555,"sentiment":"neutral","sentiment_score":0.01744279218837619}],"sentiment":"neutral","sentiment_score":0.01744279218837619,"channel":1,"num_words":4,"start":25.775,"end":27.555},{"sentences":[{"text":"right.","start":28.91,"end":29.31,"sentiment":"neutral","sentiment_score":0.0123401815071702},{"text":"You do have one?","start":29.31,"end":30.45,"sentiment":"neutral","sentiment_score":0.006005100905895233}],"sentiment":"neutral","sentiment_score":0.007272117026150227,"channel":0,"num_words":5,"start":28.91,"end":30.45},{"sentences":[{"text":"We currently do.","start":31.75,"end":32.63,"sentiment":"neutral","sentiment_score":-0.0076912399381399155},{"text":"Yeah.","start":32.63,"end":32.79,"sentiment":"neutral","sentiment_score":-0.06699023395776749},{"text":"We're not really interested in looking at others at the moment.","start":32.79,"end":35.21,"sentiment":"negative","sentiment_score":-0.34608473019166425}],"sentiment":"neutral","sentiment_score":-0.25979973239203297,"channel":1,"num_words":15,"start":31.75,"end":35.21},{"sentences":[{"text":"You're now looking at to, you know, improve, especially with AI and I nowadays?","start":36.03,"end":40.13,"sentiment":"neutral","sentiment_score":-0.20176344897065843},{"text":"Automation?","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":-0.12714138627052307}],"sentiment":"neutral","sentiment_score":-0.19678864479064942,"channel":0,"num_words":15,"start":36.03,"end":41.41},{"sentences":[{"text":"No.","start":42.455,"end":42.48167,"sentiment":"neutral","sentiment_score":-0.30280911922454834},{"text":"We're we're we're content with who we're with.","start":42.48167,"end":44.855,"sentiment":"neutral","sentiment_score":-0.2058428805321455},{"text":"Where did you guys get my contact details from, sir?","start":44.855,"end":47.515,"sentiment":"neutral","sentiment_score":-0.036388897150754926}],"sentiment":"neutral","sentiment_score":-0.12176005973627693,"channel":1,"num_words":19,"start":42.455,"end":47.515},{"sentences":[{"text":"It's from Google, sir.","start":48.245,"end":49.625,"sentiment":"neutral","sentiment_score":-0.011904808226972818}],"sentiment":"neutral","sentiment_score":-0.011904808226972818,"channel":0,"num_words":4,"start":48.245,"end":49.625},{"sentences":[{"text":"Okay.","start":50.22294,"end":50.702938,"sentiment":"neutral","sentiment_score":0.028291653841733932},{"text":"Fair enough.","start":50.702938,"end":51.262936,"sentiment":"neutral","sentiment_score":0.03933107480406761},{"text":"Fair","start":51.262936,"end":51.502937,"sentiment":"neutral","sentiment_score":0.031206650659441948}],"sentiment":"neutral","sentiment_score":0.034540113527327776,"channel":1,"num_words":4,"start":50.22294,"end":51.502937},{"sentences":[{"text":"Alright.","start":51.365,"end":51.865,"sentiment":"neutral","sentiment_score":0.05682417005300522}],"sentiment":"neutral","sentiment_score":0.05682417005300522,"channel":0,"num_words":1,"start":51.365,"end":51.865},{"sentences":[{"text":"enough.","start":51.502937,"end":51.902935,"sentiment":"neutral","sentiment_score":0.0481448732316494},{"text":"Yeah.","start":51.902935,"end":52.22294,"sentiment":"neutral","sentiment_score":0.01118258200585842},{"text":"Not","start":52.22294,"end":52.38294,"sentiment":"neutral","sentiment_score":-0.12130405008792876}],"sentiment":"neutral","sentiment_score":-0.020658864950140313,"channel":1,"num_words":3,"start":51.502937,"end":52.38294},{"sentences":[{"text":"But","start":52.245,"end":52.485,"sentiment":"neutral","sentiment_score":-0.13565805554389954}],"sentiment":"neutral","sentiment_score":-0.13565805554389954,"channel":0,"num_words":1,"start":52.245,"end":52.485},{"sentences":[{"text":"not","start":52.38294,"end":52.622936,"sentiment":"neutral","sentiment_score":-0.3036557137966156}],"sentiment":"neutral","sentiment_score":-0.3036557137966156,"channel":1,"num_words":1,"start":52.38294,"end":52.622936},{"sentences":[{"text":"thank","start":52.485,"end":52.725,"sentiment":"neutral","sentiment_score":-0.250608891248703}],"sentiment":"neutral","sentiment_score":-0.250608891248703,"channel":0,"num_words":1,"start":52.485,"end":52.725},{"sentences":[{"text":"interested","start":52.622936,"end":53.022938,"sentiment":"neutral","sentiment_score":-0.2897181808948517}],"sentiment":"neutral","sentiment_score":-0.2897181808948517,"channel":1,"num_words":1,"start":52.622936,"end":53.022938},{"sentences":[{"text":"you so","start":52.725,"end":53.205,"sentiment":"neutral","sentiment_score":-0.32601070404052734}],"sentiment":"neutral","sentiment_score":-0.32601070404052734,"channel":0,"num_words":2,"start":52.725,"end":53.205},{"sentences":[{"text":"at the moment,","start":53.022938,"end":53.342937,"sentiment":"neutral","sentiment_score":-0.31235583623250324}],"sentiment":"neutral","sentiment_score":-0.31235583623250324,"channel":1,"num_words":3,"start":53.022938,"end":53.342937},{"sentences":[{"text":"much.","start":53.205,"end":53.705,"sentiment":"neutral","sentiment_score":-0.24071469902992249}],"sentiment":"neutral","sentiment_score":-0.24071469902992249,"channel":0,"num_words":1,"start":53.205,"end":53.705},{"sentences":[{"text":"but I do appreciate the call.","start":53.342937,"end":54.802937,"sentiment":"neutral","sentiment_score":0.20122315982977548}],"sentiment":"neutral","sentiment_score":0.20122315982977548,"channel":1,"num_words":6,"start":53.342937,"end":54.802937},{"sentences":[{"text":"You take care.","start":55.125,"end":55.765,"sentiment":"neutral","sentiment_score":0.2273845076560974},{"text":"Alright.","start":55.765,"end":56.085,"sentiment":"neutral","sentiment_score":0.2109488546848297},{"text":"No problem.","start":56.085,"end":56.485,"sentiment":"neutral","sentiment_score":0.31940244138240814},{"text":"Thank","start":56.485,"end":56.725,"sentiment":"neutral","sentiment_score":0.32506147027015686}],"sentiment":"neutral","sentiment_score":0.2652812472411564,"channel":0,"num_words":7,"start":55.125,"end":56.725},{"sentences":[{"text":"Bye.","start":56.702938,"end":57.202938,"sentiment":"positive","sentiment_score":0.3458757996559143}],"sentiment":"positive","sentiment_score":0.3458757996559143,"channel":1,"num_words":1,"start":56.702938,"end":57.202938},{"sentences":[{"text":"you for your time.","start":56.725,"end":57.625,"sentiment":"positive","sentiment_score":0.41584427654743195}],"sentiment":"positive","sentiment_score":0.41584427654743195,"channel":0,"num_words":4,"start":56.725,"end":57.625}]},"summary":{"result":"success","short":"Abby from TechnoWanda in Springfield, Brisbane calls Mr. Michael Lynch to offer IT services and asks if he is interested in improving AI and automation. Mr. Lynch declines and says they are content with their current provider. Abby thanks him for his time and ends the call."},"intents":{"segments":[{"text":"wanted I can to manage that service provider. right.","start_word":48,"end_word":56,"intents":[{"intent":"Manage it services","confidence_score":0.050852932}]}]},"sentiments":{"segments":[{"text":"Hello. Marco speaking. Hello, sir? Hi. Good afternoon. This is Abby from TechnoWanda in Springfield, Brisbane. Is this mister Michael Lynch in United Care? It is. Sorry. Where were you from? Brisbane, sir. Springfield, Brisbane from TechnoWand. We are actually IT's offered IT services. So Oh, we okay. wanted I can to manage that service provider. right. You do have one? We currently do. Yeah. We're not really interested in looking at others at the moment. You're now looking at to, you know, improve, especially with AI and I nowadays? Automation? No. We're we're we're content with who we're with. Where did you guys get my contact details from, sir? It's from Google, sir. Okay. Fair enough. Fair Alright. enough. Yeah. Not But not thank interested you so at the moment, much. but I do appreciate the call. You take care. Alright. No problem.","start_word":0,"end_word":143,"sentiment":"neutral","sentiment_score":-0.042198438197374344},{"text":"Thank Bye. you for your time.","start_word":144,"end_word":149,"sentiment":"positive","sentiment_score":0.39839446544647217}],"average":{"sentiment":"neutral","sentiment_score":-0.024957847595214844}}}}