{"metadata":{"transaction_key":"deprecated","request_id":"019f8c99-32f7-76d2-93c0-a50a4392ecea","sha256":"ddce19bdc174fd11bf262276c1a3fa0affe009c9b083beee5c0c5d79304d743a","created":"2026-07-23T01:31:19.017Z","duration":17.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Lucas Newenhouse from Arquest. Sorry that I can't get to the phone right now. If this is a booking related call, you can call Jade Pywell on 0342066037. Otherwise, I'll give you a callback as soon as I can. Thank","confidence":1.0,"words":[{"word":"hi","start":0.48,"end":0.96,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07733584940433502},{"word":"you've","start":0.96,"end":1.28,"confidence":0.9663086,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0656810849905014},{"word":"called","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.08316074311733246},{"word":"lucas","start":1.52,"end":1.8399999,"confidence":0.9741211,"punctuated_word":"Lucas","sentiment":"neutral","sentiment_score":0.07671072334051132},{"word":"newenhouse","start":1.8399999,"end":2.24,"confidence":0.5588379,"punctuated_word":"Newenhouse","sentiment":"neutral","sentiment_score":0.12905889749526978},{"word":"from","start":2.24,"end":2.48,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19974848628044128},{"word":"arquest","start":2.48,"end":2.98,"confidence":0.65356445,"punctuated_word":"Arquest.","sentiment":"neutral","sentiment_score":0.12007095664739607},{"word":"sorry","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.43348565697669983},{"word":"that","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.47087427973747253},{"word":"i","start":3.6799998,"end":3.76,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49429792165756226},{"word":"can't","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.49969691038131714},{"word":"get","start":4.0,"end":4.08,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.552978515625},{"word":"to","start":4.08,"end":4.24,"confidence":0.88134766,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.530742347240448},{"word":"the","start":4.24,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4660145342350006},{"word":"phone","start":4.3199997,"end":4.56,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.45172736048698425},{"word":"right","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3843481540679931},{"word":"now","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.35124701261520386},{"word":"if","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0990745723247528},{"word":"this","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19141003489494324},{"word":"is","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1289125680923462},{"word":"a","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09053654968738556},{"word":"booking","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":-0.162021666765213},{"word":"related","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.05220665782690048},{"word":"call","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.08045691251754761},{"word":"you","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0654747486114502},{"word":"can","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05933346599340439},{"word":"call","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06700754165649414},{"word":"jade","start":7.8399997,"end":8.16,"confidence":0.82958984,"punctuated_word":"Jade","sentiment":"neutral","sentiment_score":0.003411203622817993},{"word":"pywell","start":8.16,"end":8.66,"confidence":0.66223145,"punctuated_word":"Pywell","sentiment":"neutral","sentiment_score":0.010162156075239182},{"word":"on","start":8.72,"end":8.96,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.020149201154708862},{"word":"0342066037","start":8.96,"end":14.342937,"confidence":0.99577636,"punctuated_word":"0342066037.","sentiment":"neutral","sentiment_score":-0.00462819030508399},{"word":"otherwise","start":14.8829365,"end":15.282937,"confidence":0.9995117,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.0647466629743576},{"word":"i'll","start":15.282937,"end":15.522937,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02158934436738491},{"word":"give","start":15.522937,"end":15.602937,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.02805548906326294},{"word":"you","start":15.602937,"end":15.762938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011146262288093569},{"word":"a","start":15.762938,"end":15.842937,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10107451677322388},{"word":"callback","start":15.842937,"end":16.242937,"confidence":0.9970703,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.03083071857690811},{"word":"as","start":16.242937,"end":16.402937,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.003987625241279602},{"word":"soon","start":16.402937,"end":16.562937,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.029313713312149048},{"word":"as","start":16.562937,"end":16.722937,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.011300966143608092},{"word":"i","start":16.722937,"end":16.802937,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06405603885650635},{"word":"can","start":16.802937,"end":17.122936,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.04235151410102844},{"word":"thank","start":17.122936,"end":17.567938,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27327999472618103}],"paragraphs":{"transcript":"\nHi. You've called Lucas Newenhouse from Arquest. Sorry that I can't get to the phone right now. If this is a booking related call, you can call Jade Pywell on 0342066037. Otherwise, I'll give you a callback as soon as I can.\n\nThank","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.07733584940433502},{"text":"You've called Lucas Newenhouse from Arquest.","start":0.96,"end":2.98,"sentiment":"neutral","sentiment_score":0.11240514864524205},{"text":"Sorry that I can't get to the phone right now.","start":3.1999998,"end":5.22,"sentiment":"negative","sentiment_score":-0.46354126930236816},{"text":"If this is a booking related call, you can call Jade Pywell on 0342066037.","start":5.44,"end":14.342937,"sentiment":"neutral","sentiment_score":-0.07197419643801238},{"text":"Otherwise, I'll give you a callback as soon as I can.","start":14.8829365,"end":17.122936,"sentiment":"neutral","sentiment_score":-0.01706022684547034}],"sentiment":"neutral","sentiment_score":-0.12092731421857718,"num_words":42,"start":0.48,"end":17.122936},{"sentences":[{"text":"Thank","start":17.122936,"end":17.567938,"sentiment":"neutral","sentiment_score":0.27327999472618103}],"sentiment":"neutral","sentiment_score":0.27327999472618103,"num_words":1,"start":17.122936,"end":17.567938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Lucas Newenhouse from Arquest. Sorry that I can't get to the phone right now. If this is a booking related call, you can call Jade Pywell on 0342066037. Otherwise, I'll give you a callback as soon as I can.\n\nThank","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.07733584940433502},{"text":"You've called Lucas Newenhouse from Arquest.","start":0.96,"end":2.98,"sentiment":"neutral","sentiment_score":0.11240514864524205},{"text":"Sorry that I can't get to the phone right now.","start":3.1999998,"end":5.22,"sentiment":"negative","sentiment_score":-0.46354126930236816},{"text":"If this is a booking related call, you can call Jade Pywell on 0342066037.","start":5.44,"end":14.342937,"sentiment":"neutral","sentiment_score":-0.07197419643801238},{"text":"Otherwise, I'll give you a callback as soon as I can.","start":14.8829365,"end":17.122936,"sentiment":"neutral","sentiment_score":-0.01706022684547034}],"sentiment":"neutral","sentiment_score":-0.12092731421857718,"channel":1,"num_words":42,"start":0.48,"end":17.122936},{"sentences":[{"text":"Thank","start":17.122936,"end":17.567938,"sentiment":"neutral","sentiment_score":0.27327999472618103}],"sentiment":"neutral","sentiment_score":0.27327999472618103,"channel":1,"num_words":1,"start":17.122936,"end":17.567938}]},"summary":{"result":"success","short":"Hi. You've called Lucas Newenhouse from Arquest. Sorry that I can't get to the phone right now. If this is a booking related call, you can call Jade Pywell on 0342066037. Otherwise, I'll give you a callback as soon as I can. Thank"},"intents":{"segments":[{"text":"Otherwise, I'll give you a callback as soon as I can.","start_word":31,"end_word":41,"intents":[{"intent":"Provide callback","confidence_score":0.020553365}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Lucas Newenhouse from Arquest.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.10419461131095886},{"text":"Sorry that I can't get to the phone right now.","start_word":7,"end_word":16,"sentiment":"negative","sentiment_score":-0.460465669631958},{"text":"If this is a booking related call, you can call Jade Pywell on 0342066037. Otherwise, I'll give you a callback as soon as I can.","start_word":17,"end_word":41,"sentiment":"neutral","sentiment_score":-0.040223415940999985},{"text":"Thank","start_word":42,"end_word":42,"sentiment":"positive","sentiment_score":0.5458986163139343}],"average":{"sentiment":"neutral","sentiment_score":-0.08283796595103705}}}}