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you.","start":68.49,"end":69.45,"sentiment":"positive","sentiment_score":0.5996476411819458},{"text":"Bye.","start":69.45,"end":69.95,"sentiment":"neutral","sentiment_score":0.29181987047195435}],"sentiment":"positive","sentiment_score":0.5226906985044479,"channel":1,"num_words":4,"start":68.49,"end":69.95},{"sentences":[{"text":"Bye bye.","start":69.48688,"end":70.866875,"sentiment":"neutral","sentiment_score":0.1869485229253769}],"sentiment":"neutral","sentiment_score":0.1869485229253769,"channel":0,"num_words":2,"start":69.48688,"end":70.866875},{"sentences":[{"text":"Bye bye.","start":71.016945,"end":71.836945,"sentiment":"neutral","sentiment_score":0.12753232568502426}],"sentiment":"neutral","sentiment_score":0.12753232568502426,"channel":1,"num_words":2,"start":71.016945,"end":71.836945}]},"summary":{"result":"success","short":"An agent fromLiveance AI calls a customer named Sam to offer a managed AI SOC analyst for teams without using an SOC that automatically analyzes alerts and provides an audit trail. The agent also mentions working for IBM and updating their system. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"to update our system. Yeah.","start_word":143,"end_word":147,"intents":[{"intent":"Update system","confidence_score":0.3671858}]}]},"sentiments":{"segments":[{"text":"Speaking. Hello? Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Sam? Yes. Sorry. Sam? You're calling from you're calling Oh, from? yes. Just a really quick one, Sam. I'm calling from Vigilance AI. We're a cybersecurity company in Melbourne, and we Mhmm. provide a managed AI SOC analyst for teams without using an SOC that works twenty four seven while having a human in the loop. It automatically analyze the alerts and provide you with a full audit trail. Okay. By the way, I'm normal working with Novo three Oh. or or either Thomas Pierre. So yeah. I think you should yeah. I'm normal with that. I'm working for IBM now, so I'm doing totally different role Oh, right I'm sorry, Sam. I didn't know about that, mate. right But, yeah, I I I'm going to make sure now. to update our system. Yeah. But then again, good luck to you. Alright? Okay.","start_word":0,"end_word":156,"sentiment":"neutral","sentiment_score":0.04981989040970802},{"text":"Take care. Thank thank you.","start_word":157,"end_word":161,"sentiment":"positive","sentiment_score":0.4972095787525177},{"text":"Bye. Bye bye. Bye bye.","start_word":162,"end_word":166,"sentiment":"neutral","sentiment_score":0.1947806179523468}],"average":{"sentiment":"neutral","sentiment_score":0.06933824561449341}}}}