{"metadata":{"transaction_key":"deprecated","request_id":"01a0ea44-fef3-7801-bbbd-7a4fc929899f","sha256":"989f578df520f2f86e15d64c9bb9d76e0ab722f4714cad403f1419b7a55ea4c9","created":"2026-09-28T23:06:27.351Z","duration":247.03194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":509,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":558,"output_tokens":560},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":558,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. Good morning. My name is Mary, and I'm calling from Airtel. Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online. But I'll be more than happy to assist you making the payment today if I get you a good time. Great. No worries. Let me just check here. Okay. For your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month. Would you want us to save your card today? Great. No worries. Let me just check here. Okay. Alright. Are you gonna you'll be using your bank account or your credit card? Okay. Could you please provide the card number, please? Mhmm. Okay. Mhmm. Thank you so much. I have 5217. Correct? 2954. Correct? Yes. 6234. Right? Yeah. 0146. Thank you so much. And can you tell me what's the name appearing on the card, please? Thank you so much, Troy. Just give me one second. Okay. One moment, please. And how about the expiration date, please? Is it 02/2029 or 02/09? 2029. Thank you so much. How okay. Got it. How about the CVV or the CBC, please? Thank you. Hold on. Alright. So we successfully made or saved your card on file. Now I'm gonna process the payment. Right? This is $89.95, and I'm on it. Staying with safeguard. Okay. Great. We've successfully processed this transaction, so there's no longer outstanding balance on your account. And please disregard the email that you received about the suspension. Of course, your account will not be suspended. Well, thank you so much for replying as to our email, Troy. You too, Troy. Have a great day as well. Goodbye for now. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":1.8399999,"end":2.1599998,"confidence":0.99365234,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06693775951862335},{"word":"good","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.18649986386299133},{"word":"morning","start":2.3999999,"end":2.8999999,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.16724273562431335},{"word":"good","start":4.08,"end":4.3199997,"confidence":0.8540039,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27713117003440857},{"word":"morning","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2535048723220825},{"word":"my","start":4.72,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.11207076907157898},{"word":"name","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11287279427051544},{"word":"is","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12078311294317244},{"word":"mary","start":5.2,"end":5.6,"confidence":0.982666,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.15081411600112915},{"word":"and","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09784074127674104},{"word":"i'm","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09537699073553084},{"word":"calling","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07781782746315002},{"word":"from","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1023247092962265},{"word":"airtel","start":6.56,"end":7.06,"confidence":0.9888916,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.09120647609233856},{"word":"troy","start":7.9199996,"end":8.16,"confidence":0.8989258,"punctuated_word":"Troy,","sentiment":"neutral","sentiment_score":0.04218622297048569},{"word":"i","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015626288950443268},{"word":"received","start":8.32,"end":8.639999,"confidence":0.97998047,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.0175727978348732},{"word":"your","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028772752732038494},{"word":"email","start":8.88,"end":9.28,"confidence":0.9199219,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.01616579480469227},{"word":"and","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03176971897482872},{"word":"i","start":9.5199995,"end":9.599999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07292528450489044},{"word":"do","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09530613571405412},{"word":"apologize","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.13677434623241425},{"word":"if","start":10.4,"end":10.639999,"confidence":0.9628906,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":-0.06380331516265869},{"word":"you","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07188542187213898},{"word":"have","start":11.12,"end":11.44,"confidence":0.9453125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07647835463285446},{"word":"an","start":11.44,"end":11.599999,"confidence":0.9863281,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03957897424697876},{"word":"or","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.058075740933418274},{"word":"you're","start":12.0,"end":12.24,"confidence":0.8503418,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.055802762508392334},{"word":"unable","start":12.24,"end":12.719999,"confidence":0.9921875,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.08697844296693802},{"word":"to","start":12.719999,"end":12.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05829393118619919},{"word":"access","start":12.88,"end":13.28,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.07903735339641571},{"word":"your","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.025641147047281265},{"word":"account","start":13.5199995,"end":14.0199995,"confidence":0.8557129,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.04888670891523361},{"word":"making","start":14.525,"end":14.765,"confidence":0.9980469,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.006138604134321213},{"word":"the","start":14.765,"end":14.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03482678532600403},{"word":"payment","start":14.925,"end":15.325,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.01777508854866028},{"word":"online","start":15.325,"end":15.6449995,"confidence":0.85424805,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.025819901376962665},{"word":"but","start":15.6449995,"end":15.805,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.18123933672904968},{"word":"i'll","start":15.805,"end":15.965,"confidence":1.0,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3837986886501312},{"word":"be","start":15.965,"end":16.045,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.409880131483078},{"word":"more","start":16.045,"end":16.205,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.5946857929229736},{"word":"than","start":16.205,"end":16.365,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6091732382774353},{"word":"happy","start":16.365,"end":16.685,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.670617401599884},{"word":"to","start":16.685,"end":16.845,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6147412657737732},{"word":"assist","start":16.845,"end":17.165,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.5755385756492615},{"word":"you","start":17.165,"end":17.325,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5561877489089966},{"word":"making","start":17.325,"end":17.565,"confidence":0.96972656,"punctuated_word":"making","sentiment":"positive","sentiment_score":0.4893643260002136},{"word":"the","start":17.565,"end":17.725,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5034949779510498},{"word":"payment","start":17.725,"end":18.045,"confidence":1.0,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.4664801657199859},{"word":"today","start":18.045,"end":18.545,"confidence":1.0,"punctuated_word":"today","sentiment":"positive","sentiment_score":0.4789641201496124},{"word":"if","start":19.485,"end":19.725,"confidence":0.44677734,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.35983169078826904},{"word":"i","start":19.725,"end":19.805,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16439701616764069},{"word":"get","start":19.805,"end":20.045,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12225456535816193},{"word":"you","start":20.045,"end":20.205,"confidence":0.97314453,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6519841551780701},{"word":"a","start":20.205,"end":20.285,"confidence":0.99316406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4855154156684875},{"word":"good","start":20.285,"end":20.445,"confidence":0.9970703,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4591352939605713},{"word":"time","start":20.445,"end":20.945,"confidence":0.8691406,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.470852255821228},{"word":"great","start":21.404999,"end":21.725,"confidence":0.9995117,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4677462577819824},{"word":"no","start":21.725,"end":21.965,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.3179764449596405},{"word":"worries","start":21.965,"end":22.465,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.29486972093582153},{"word":"let","start":23.404999,"end":23.564999,"confidence":0.9667969,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.2085333615541458},{"word":"me","start":23.564999,"end":23.724998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.20507116615772247},{"word":"just","start":23.724998,"end":24.045,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21154840290546417},{"word":"check","start":24.045,"end":24.525,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.18152576684951785},{"word":"here","start":24.525,"end":25.025,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.1714855283498764},{"word":"okay","start":26.789999,"end":27.289999,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19528259336948395},{"word":"for","start":27.67,"end":27.91,"confidence":0.9248047,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.20944905281066897},{"word":"your","start":27.91,"end":28.23,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2682863175868988},{"word":"convenience","start":28.23,"end":28.71,"confidence":0.99853516,"punctuated_word":"convenience,","sentiment":"neutral","sentiment_score":0.28898417949676514},{"word":"we","start":28.71,"end":28.949999,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3447299599647522},{"word":"can","start":28.949999,"end":29.189999,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.36773571372032166},{"word":"actually","start":29.189999,"end":29.689999,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"positive","sentiment_score":0.39177364110946655},{"word":"add","start":30.47,"end":30.789999,"confidence":0.99609375,"punctuated_word":"add","sentiment":"positive","sentiment_score":0.3684943020343781},{"word":"your","start":30.789999,"end":31.269999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3921577036380768},{"word":"payment","start":31.269999,"end":31.75,"confidence":0.9790039,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2673584520816803},{"word":"card","start":31.75,"end":32.07,"confidence":0.9951172,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.26108911633491516},{"word":"on","start":32.07,"end":32.23,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.37766292691230774},{"word":"your","start":32.23,"end":32.47,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3748079240322113},{"word":"account","start":32.47,"end":32.97,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.3054707944393158},{"word":"through","start":33.03,"end":33.35,"confidence":0.9716797,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.35716912150382996},{"word":"payrx","start":33.35,"end":33.85,"confidence":0.6761882,"punctuated_word":"PayRx","sentiment":"positive","sentiment_score":0.36591777205467224},{"word":"so","start":34.07,"end":34.23,"confidence":0.9291992,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3753224313259125},{"word":"that","start":34.23,"end":34.39,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3695293664932251},{"word":"there's","start":34.39,"end":34.89,"confidence":0.9501953,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.3536861538887024},{"word":"no","start":35.43,"end":35.67,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2949315905570984},{"word":"need","start":35.67,"end":35.989998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.3148461878299713},{"word":"to","start":35.989998,"end":36.489998,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3608559966087342},{"word":"managing","start":37.35,"end":37.75,"confidence":0.41455078,"punctuated_word":"managing","sentiment":"neutral","sentiment_score":0.2844012677669525},{"word":"the","start":37.75,"end":37.91,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3846987783908844},{"word":"payment","start":37.91,"end":38.41,"confidence":0.92993164,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.32530102133750916},{"word":"like","start":38.47,"end":38.71,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"positive","sentiment_score":0.4273605942726135},{"word":"every","start":38.71,"end":38.949997,"confidence":1.0,"punctuated_word":"every","sentiment":"positive","sentiment_score":0.3828532993793487},{"word":"month","start":38.949997,"end":39.269997,"confidence":1.0,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.3046232759952545},{"word":"would","start":39.269997,"end":39.51,"confidence":1.0,"punctuated_word":"Would","sentiment":"positive","sentiment_score":0.4143795371055603},{"word":"you","start":39.51,"end":39.91,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.48764124512672424},{"word":"want","start":39.91,"end":40.149998,"confidence":1.0,"punctuated_word":"want","sentiment":"positive","sentiment_score":0.4663179814815521},{"word":"us","start":40.149998,"end":40.309998,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.5167986750602722},{"word":"to","start":40.309998,"end":40.55,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5194161534309387},{"word":"save","start":40.55,"end":40.79,"confidence":1.0,"punctuated_word":"save","sentiment":"positive","sentiment_score":0.4929308295249939},{"word":"your","start":40.79,"end":40.949997,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5626444220542908},{"word":"card","start":40.949997,"end":41.269997,"confidence":0.9951172,"punctuated_word":"card","sentiment":"positive","sentiment_score":0.3937977850437164},{"word":"today","start":41.269997,"end":41.769997,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.44994592666625977},{"word":"great","start":43.364998,"end":43.684998,"confidence":0.96875,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.40650475025177},{"word":"no","start":43.684998,"end":44.004997,"confidence":0.9892578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2488480508327484},{"word":"worries","start":44.004997,"end":44.485,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.20784342288970947},{"word":"let","start":44.485,"end":44.885,"confidence":0.86865234,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.13212507963180542},{"word":"me","start":44.885,"end":45.125,"confidence":0.7817383,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12309065461158752},{"word":"just","start":45.125,"end":45.364998,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12999705970287323},{"word":"check","start":45.364998,"end":45.765,"confidence":0.9760742,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10949688404798508},{"word":"here","start":45.765,"end":46.265,"confidence":0.99560547,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.11448389291763306},{"word":"okay","start":49.605,"end":50.105,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07568120211362839},{"word":"alright","start":54.34,"end":54.739998,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08012521266937256},{"word":"are","start":54.739998,"end":54.98,"confidence":0.99902344,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.037803784012794495},{"word":"you","start":54.98,"end":55.14,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04180406779050827},{"word":"gonna","start":55.14,"end":55.64,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.05258006229996681},{"word":"you'll","start":55.859997,"end":56.1,"confidence":0.7015381,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.056913964450359344},{"word":"be","start":56.1,"end":56.42,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.042631812393665314},{"word":"using","start":56.42,"end":56.82,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.05786954611539841},{"word":"your","start":56.82,"end":57.14,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06197003275156021},{"word":"bank","start":57.14,"end":57.46,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.09439828246831894},{"word":"account","start":57.46,"end":57.78,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.07309658080339432},{"word":"or","start":57.78,"end":58.019997,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04780598729848862},{"word":"your","start":58.019997,"end":58.18,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07027433067560196},{"word":"credit","start":58.18,"end":58.579998,"confidence":1.0,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.06047786772251129},{"word":"card","start":58.579998,"end":59.079998,"confidence":0.99853516,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.06351664662361145},{"word":"okay","start":64.02,"end":64.52,"confidence":0.97680664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.042334284633398056},{"word":"could","start":65.78,"end":65.94,"confidence":0.82177734,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.03628050908446312},{"word":"you","start":65.94,"end":66.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0302480049431324},{"word":"please","start":66.1,"end":66.34,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.02866467460989952},{"word":"provide","start":66.34,"end":66.659996,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.035560429096221924},{"word":"the","start":66.659996,"end":66.74,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03431805968284607},{"word":"card","start":66.74,"end":67.06,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.03156798332929611},{"word":"number","start":67.06,"end":67.38,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03235318884253502},{"word":"please","start":67.38,"end":67.88,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.02698379382491112},{"word":"mhmm","start":69.885,"end":70.385,"confidence":0.9626465,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01300637610256672},{"word":"okay","start":77.085,"end":77.585,"confidence":0.986084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01193232275545597},{"word":"mhmm","start":82.445,"end":82.945,"confidence":0.98254395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013091767206788065},{"word":"thank","start":87.1,"end":87.42,"confidence":0.69189453,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.273331880569458},{"word":"you","start":87.42,"end":87.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31973129510879517},{"word":"so","start":87.66,"end":87.82,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3538486361503601},{"word":"much","start":87.82,"end":88.14,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2842806577682495},{"word":"i","start":88.14,"end":88.3,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08946970105171204},{"word":"have","start":88.3,"end":88.7,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08272405713796616},{"word":"5217","start":88.7,"end":90.3,"confidence":0.9991455,"punctuated_word":"5217.","sentiment":"neutral","sentiment_score":0.07119086384773254},{"word":"correct","start":90.3,"end":90.8,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.04405909776687622},{"word":"2954","start":93.18,"end":94.62,"confidence":0.9284668,"punctuated_word":"2954.","sentiment":"neutral","sentiment_score":0.020733511075377464},{"word":"correct","start":94.62,"end":95.12,"confidence":0.99658203,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.026410797610878944},{"word":"yes","start":95.98,"end":96.48,"confidence":0.7741699,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.032630033791065216},{"word":"6234","start":96.7,"end":98.16,"confidence":0.9901123,"punctuated_word":"6234.","sentiment":"neutral","sentiment_score":0.024010712280869484},{"word":"right","start":98.3,"end":98.8,"confidence":0.99560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.028142277151346207},{"word":"yeah","start":100.645004,"end":100.805,"confidence":0.732666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026541082188487053},{"word":"0146","start":100.805,"end":102.345,"confidence":0.99572754,"punctuated_word":"0146.","sentiment":"neutral","sentiment_score":0.02607760950922966},{"word":"thank","start":104.245,"end":104.485,"confidence":0.6645508,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4952094554901123},{"word":"you","start":104.485,"end":104.725,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5167670845985413},{"word":"so","start":104.725,"end":104.885,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5723559260368347},{"word":"much","start":104.885,"end":105.205,"confidence":0.9926758,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.29633599519729614},{"word":"and","start":105.205,"end":105.525,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013549222610890864},{"word":"can","start":105.525,"end":105.765,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.010572953149676325},{"word":"you","start":105.765,"end":106.005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011898567900061607},{"word":"tell","start":106.005,"end":106.325,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.008665686473250389},{"word":"me","start":106.325,"end":106.485,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01728476956486702},{"word":"what's","start":106.485,"end":106.805,"confidence":0.99609375,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.008906934410333633},{"word":"the","start":106.805,"end":106.885,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012142684310674667},{"word":"name","start":106.885,"end":107.125,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.008111014030873775},{"word":"appearing","start":107.125,"end":107.525,"confidence":1.0,"punctuated_word":"appearing","sentiment":"neutral","sentiment_score":0.013129621744155884},{"word":"on","start":107.525,"end":107.685,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0152773205190897},{"word":"the","start":107.685,"end":107.845,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02626419812440872},{"word":"card","start":107.845,"end":108.085,"confidence":0.9995117,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.014983734115958214},{"word":"please","start":108.085,"end":108.585,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.01676240935921669},{"word":"thank","start":114.42,"end":114.74,"confidence":0.63134766,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5796003341674805},{"word":"you","start":114.74,"end":114.98,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6327526569366455},{"word":"so","start":114.98,"end":115.14,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6139245629310608},{"word":"much","start":115.14,"end":115.46,"confidence":0.9472656,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.6095976233482361},{"word":"troy","start":115.46,"end":115.78,"confidence":0.9411621,"punctuated_word":"Troy.","sentiment":"positive","sentiment_score":0.5263829827308655},{"word":"just","start":115.78,"end":116.02,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.29805898666381836},{"word":"give","start":116.02,"end":116.18,"confidence":0.9902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.24299412965774536},{"word":"me","start":116.18,"end":116.42,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2262154072523117},{"word":"one","start":116.42,"end":116.66,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.2835891544818878},{"word":"second","start":116.66,"end":117.16,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.19207710027694705},{"word":"okay","start":129.10501,"end":129.60501,"confidence":0.75805664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05932910740375519},{"word":"one","start":129.66501,"end":129.985,"confidence":0.9980469,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03681839257478714},{"word":"moment","start":129.985,"end":130.38501,"confidence":0.9995117,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.03907964378595352},{"word":"please","start":130.38501,"end":130.88501,"confidence":1.0,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.034908972680568695},{"word":"and","start":140.8,"end":140.95999,"confidence":0.70996094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.022570442408323288},{"word":"how","start":140.95999,"end":141.12,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.02071647346019745},{"word":"about","start":141.12,"end":141.36,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03690572082996368},{"word":"the","start":141.36,"end":141.52,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023960206657648087},{"word":"expiration","start":141.52,"end":142.0,"confidence":1.0,"punctuated_word":"expiration","sentiment":"neutral","sentiment_score":0.024008553475141525},{"word":"date","start":142.0,"end":142.31999,"confidence":0.9995117,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.018126515671610832},{"word":"please","start":142.31999,"end":142.81999,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.025225557386875153},{"word":"is","start":149.04,"end":149.28,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005788873881101608},{"word":"it","start":149.28,"end":149.59999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01035024132579565},{"word":"02/2029","start":149.59999,"end":150.8,"confidence":0.92163086,"punctuated_word":"02/2029","sentiment":"neutral","sentiment_score":0.015237330459058285},{"word":"or","start":150.8,"end":151.04,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.007349320221692324},{"word":"02/09","start":151.04,"end":151.7,"confidence":0.9958496,"punctuated_word":"02/09?","sentiment":"neutral","sentiment_score":0.02185453288257122},{"word":"2029","start":155.025,"end":155.905,"confidence":0.94799805,"punctuated_word":"2029.","sentiment":"neutral","sentiment_score":0.03127475082874298},{"word":"thank","start":155.905,"end":156.06499,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4919915497303009},{"word":"you","start":156.06499,"end":156.305,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5888625383377075},{"word":"so","start":156.305,"end":156.465,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5377482175827026},{"word":"much","start":156.465,"end":156.78499,"confidence":0.9951172,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.49705660343170166},{"word":"how","start":156.78499,"end":156.86499,"confidence":0.5410156,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.08537699282169342},{"word":"okay","start":159.42499,"end":159.825,"confidence":0.9650879,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10543843358755112},{"word":"got","start":159.825,"end":159.985,"confidence":0.99902344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.11826369911432266},{"word":"it","start":159.985,"end":160.305,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0843973383307457},{"word":"how","start":160.305,"end":160.545,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.028947938233613968},{"word":"about","start":160.545,"end":160.78499,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03476103022694588},{"word":"the","start":160.78499,"end":160.94499,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05013764649629593},{"word":"cvv","start":160.94499,"end":161.42499,"confidence":0.9819336,"punctuated_word":"CVV","sentiment":"neutral","sentiment_score":0.04171127825975418},{"word":"or","start":161.42499,"end":161.58499,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04207965359091759},{"word":"the","start":161.58499,"end":161.825,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05202268064022064},{"word":"cbc","start":161.825,"end":162.325,"confidence":0.66186523,"punctuated_word":"CBC,","sentiment":"neutral","sentiment_score":0.04723989963531494},{"word":"please","start":162.385,"end":162.885,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.05324336141347885},{"word":"thank","start":167.42499,"end":167.745,"confidence":0.65966797,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2385261207818985},{"word":"you","start":167.745,"end":168.245,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18900761008262632},{"word":"hold","start":168.385,"end":168.70499,"confidence":0.99902344,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.09318501502275468},{"word":"on","start":168.70499,"end":169.20499,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.11562176793813704},{"word":"alright","start":186.705,"end":187.205,"confidence":0.8540039,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1704392433166504},{"word":"so","start":187.345,"end":187.58499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1999018043279648},{"word":"we","start":187.58499,"end":187.985,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.3233436346054077},{"word":"successfully","start":187.985,"end":188.485,"confidence":0.9941406,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.3553614020347595},{"word":"made","start":188.86499,"end":189.36499,"confidence":1.0,"punctuated_word":"made","sentiment":"positive","sentiment_score":0.3580402731895447},{"word":"or","start":189.425,"end":189.925,"confidence":0.91259766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.2841821014881134},{"word":"saved","start":190.22499,"end":190.72499,"confidence":0.69921875,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":0.27840420603752136},{"word":"your","start":190.785,"end":191.285,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3441402316093445},{"word":"card","start":191.665,"end":191.985,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.3130233585834503},{"word":"on","start":191.985,"end":192.22499,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.3311924636363983},{"word":"file","start":192.22499,"end":192.72499,"confidence":0.9975586,"punctuated_word":"file.","sentiment":"neutral","sentiment_score":0.3063531816005707},{"word":"now","start":193.345,"end":193.745,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.1771753430366516},{"word":"i'm","start":193.745,"end":193.985,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.16946297883987427},{"word":"gonna","start":193.985,"end":194.385,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.19005323946475983},{"word":"process","start":194.385,"end":194.86499,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.16759538650512695},{"word":"the","start":194.86499,"end":195.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15728822350502014},{"word":"payment","start":195.025,"end":195.50499,"confidence":0.7609863,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.15934056043624878},{"word":"right","start":195.50499,"end":195.905,"confidence":0.904541,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.11278634518384932},{"word":"this","start":195.905,"end":196.22499,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07128535211086273},{"word":"is","start":196.22499,"end":196.465,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06695690751075745},{"word":"$89.95","start":196.465,"end":198.72499,"confidence":0.97436523,"punctuated_word":"$89.95,","sentiment":"neutral","sentiment_score":0.07832976430654526},{"word":"and","start":200.5,"end":200.98,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11505547165870668},{"word":"i'm","start":200.98,"end":201.3,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1518690586090088},{"word":"on","start":201.3,"end":201.46,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16120050847530365},{"word":"it","start":201.46,"end":201.96,"confidence":0.79052734,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.15397611260414124},{"word":"staying","start":202.1,"end":202.5,"confidence":0.64453125,"punctuated_word":"Staying","sentiment":"neutral","sentiment_score":0.09685424715280531},{"word":"with","start":202.5,"end":202.9,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11453285813331604},{"word":"safeguard","start":202.9,"end":203.4,"confidence":0.5704346,"punctuated_word":"safeguard.","sentiment":"neutral","sentiment_score":0.1246134713292122},{"word":"okay","start":212.285,"end":212.785,"confidence":0.8051758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2230967879295349},{"word":"great","start":213.005,"end":213.505,"confidence":0.9946289,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.5747934579849243},{"word":"we've","start":213.645,"end":214.145,"confidence":0.8725586,"punctuated_word":"We've","sentiment":"positive","sentiment_score":0.4161492586135864},{"word":"successfully","start":214.68501,"end":215.18501,"confidence":0.9863281,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.5202228426933289},{"word":"processed","start":215.565,"end":216.04501,"confidence":0.9951172,"punctuated_word":"processed","sentiment":"positive","sentiment_score":0.5760447382926941},{"word":"this","start":216.04501,"end":216.365,"confidence":0.77246094,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.6261043548583984},{"word":"transaction","start":216.365,"end":216.865,"confidence":0.7705078,"punctuated_word":"transaction,","sentiment":"positive","sentiment_score":0.5164246559143066},{"word":"so","start":217.565,"end":217.96501,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4027985632419586},{"word":"there's","start":217.96501,"end":218.365,"confidence":0.9897461,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.4225848913192749},{"word":"no","start":218.365,"end":218.60501,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2985665202140808},{"word":"longer","start":218.60501,"end":219.10501,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":0.32492753863334656},{"word":"outstanding","start":222.285,"end":222.765,"confidence":0.99316406,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":0.14511463046073914},{"word":"balance","start":222.765,"end":223.16501,"confidence":1.0,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.18203888833522797},{"word":"on","start":223.16501,"end":223.32501,"confidence":0.9658203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.3289087116718292},{"word":"your","start":223.32501,"end":223.565,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4687572121620178},{"word":"account","start":223.565,"end":224.065,"confidence":0.98535156,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.36319154500961304},{"word":"and","start":224.445,"end":224.945,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11214268207550047},{"word":"please","start":225.16501,"end":225.405,"confidence":0.96435547,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.012907031923532486},{"word":"disregard","start":225.405,"end":225.88501,"confidence":1.0,"punctuated_word":"disregard","sentiment":"neutral","sentiment_score":0.0007343515753746033},{"word":"the","start":225.88501,"end":226.04501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05254443734884262},{"word":"email","start":226.04501,"end":226.445,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06147517263889313},{"word":"that","start":226.445,"end":226.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.020320340991020203},{"word":"you","start":227.34001,"end":227.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06476880609989166},{"word":"received","start":227.5,"end":227.98001,"confidence":0.83740234,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.002869240939617157},{"word":"about","start":227.98001,"end":228.22,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0627020001411438},{"word":"the","start":228.22,"end":228.38,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009031251072883606},{"word":"suspension","start":228.38,"end":228.88,"confidence":0.97875977,"punctuated_word":"suspension.","sentiment":"neutral","sentiment_score":0.0138314850628376},{"word":"of","start":229.58,"end":229.74,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.04213058575987816},{"word":"course","start":229.74,"end":230.24,"confidence":0.9645996,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.07520928233861923},{"word":"your","start":230.3,"end":230.70001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06258212774991989},{"word":"account","start":230.70001,"end":231.1,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.08871690183877945},{"word":"will","start":231.1,"end":231.6,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07698728144168854},{"word":"not","start":231.66,"end":231.90001,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.04530538991093635},{"word":"be","start":231.90001,"end":232.06001,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07013680040836334},{"word":"suspended","start":232.06001,"end":232.56001,"confidence":0.85180664,"punctuated_word":"suspended.","sentiment":"neutral","sentiment_score":0.02426410466432571},{"word":"well","start":232.62001,"end":232.78,"confidence":0.99902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2393266558647156},{"word":"thank","start":232.78,"end":233.02,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4291877150535583},{"word":"you","start":233.02,"end":233.18001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4452515840530395},{"word":"so","start":233.18001,"end":233.26001,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4063933491706848},{"word":"much","start":233.26001,"end":233.5,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4758445918560028},{"word":"for","start":233.5,"end":234.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5477569103240967},{"word":"replying","start":235.74,"end":236.22,"confidence":0.9914551,"punctuated_word":"replying","sentiment":"positive","sentiment_score":0.5359339714050293},{"word":"as","start":236.22,"end":236.38,"confidence":0.55078125,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.48027241230010986},{"word":"to","start":236.38,"end":236.54001,"confidence":0.99609375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4977361261844635},{"word":"our","start":236.54001,"end":236.78,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4763431251049042},{"word":"email","start":236.78,"end":237.18001,"confidence":0.7504883,"punctuated_word":"email,","sentiment":"positive","sentiment_score":0.5554897785186768},{"word":"troy","start":237.18001,"end":237.68001,"confidence":0.87524414,"punctuated_word":"Troy.","sentiment":"positive","sentiment_score":0.3488677144050598},{"word":"you","start":241.69695,"end":241.85695,"confidence":0.83935547,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.38814467191696167},{"word":"too","start":241.85695,"end":242.17694,"confidence":0.9790039,"punctuated_word":"too,","sentiment":"positive","sentiment_score":0.42358237504959106},{"word":"troy","start":242.17694,"end":242.49695,"confidence":0.9909668,"punctuated_word":"Troy.","sentiment":"positive","sentiment_score":0.4052530527114868},{"word":"have","start":242.49695,"end":242.65694,"confidence":0.8881836,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5254741907119751},{"word":"a","start":242.65694,"end":242.73694,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5256664752960205},{"word":"great","start":242.73694,"end":242.97694,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5829846858978271},{"word":"day","start":242.97694,"end":243.13695,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5187960863113403},{"word":"as","start":243.13695,"end":243.37694,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.5580018758773804},{"word":"well","start":243.37694,"end":243.61694,"confidence":1.0,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4793262481689453},{"word":"goodbye","start":243.61694,"end":244.01694,"confidence":0.9970703,"punctuated_word":"Goodbye","sentiment":"neutral","sentiment_score":0.183313250541687},{"word":"for","start":244.01694,"end":244.17694,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1773255318403244},{"word":"now","start":244.17694,"end":244.67694,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1656600534915924},{"word":"bye","start":244.89694,"end":245.05695,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1000727117061615},{"word":"bye","start":245.05695,"end":245.55695,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09131477773189545}],"paragraphs":{"transcript":"\nHello. Good morning. Good morning. My name is Mary, and I'm calling from Airtel. Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online.\n\nBut I'll be more than happy to assist you making the payment today if I get you a good time. Great. No worries. Let me just check here. Okay.\n\nFor your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month. Would you want us to save your card today? Great. No worries. Let me just check here.\n\nOkay. Alright. Are you gonna you'll be using your bank account or your credit card? Okay. Could you please provide the card number, please?\n\nMhmm. Okay. Mhmm. Thank you so much. I have 5217.\n\nCorrect? 2954. Correct? Yes. 6234.\n\nRight? Yeah. 0146. Thank you so much. And can you tell me what's the name appearing on the card, please?\n\nThank you so much, Troy. Just give me one second. Okay. One moment, please. And how about the expiration date, please?\n\nIs it 02/2029 or 02/09? 2029. Thank you so much. How okay. Got it.\n\nHow about the CVV or the CBC, please? Thank you. Hold on. Alright. So we successfully made or saved your card on file.\n\nNow I'm gonna process the payment. Right? This is $89.95, and I'm on it. Staying with safeguard. Okay.\n\nGreat. We've successfully processed this transaction, so there's no longer outstanding balance on your account. And please disregard the email that you received about the suspension. Of course, your account will not be suspended. Well, thank you so much for replying as to our email, Troy.\n\nYou too, Troy. Have a great day as well. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.06693775951862335},{"text":"Good morning.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.17687129974365234},{"text":"Good morning.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.26531802117824554},{"text":"My name is Mary, and I'm calling from Airtel.","start":4.72,"end":7.06,"sentiment":"neutral","sentiment_score":0.10678972635004255},{"text":"Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online.","start":7.9199996,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.03533305018208921}],"sentiment":"neutral","sentiment_score":0.028011335109017398,"num_words":38,"start":1.8399999,"end":15.6449995},{"sentences":[{"text":"But I'll be more than happy to assist you making the payment today if I get you a good time.","start":15.6449995,"end":20.945,"sentiment":"positive","sentiment_score":0.4624068081378937},{"text":"Great.","start":21.404999,"end":21.725,"sentiment":"positive","sentiment_score":0.4677462577819824},{"text":"No worries.","start":21.725,"end":22.465,"sentiment":"neutral","sentiment_score":0.306423082947731},{"text":"Let me just check here.","start":23.404999,"end":25.025,"sentiment":"neutral","sentiment_score":0.19563284516334534},{"text":"Okay.","start":26.789999,"end":27.289999,"sentiment":"neutral","sentiment_score":0.19528259336948395}],"sentiment":"positive","sentiment_score":0.3966267381248803,"num_words":29,"start":15.6449995,"end":27.289999},{"sentences":[{"text":"For your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month.","start":27.67,"end":39.269997,"sentiment":"positive","sentiment_score":0.33775914598394324},{"text":"Would you want us to save your card today?","start":39.269997,"end":41.769997,"sentiment":"positive","sentiment_score":0.4782080617215898},{"text":"Great.","start":43.364998,"end":43.684998,"sentiment":"positive","sentiment_score":0.40650475025177},{"text":"No worries.","start":43.684998,"end":44.485,"sentiment":"neutral","sentiment_score":0.22834573686122894},{"text":"Let me just check here.","start":44.485,"end":46.265,"sentiment":"neutral","sentiment_score":0.12183871418237686}],"sentiment":"positive","sentiment_score":0.3385399839078838,"num_words":44,"start":27.67,"end":46.265},{"sentences":[{"text":"Okay.","start":49.605,"end":50.105,"sentiment":"neutral","sentiment_score":0.07568120211362839},{"text":"Alright.","start":54.34,"end":54.739998,"sentiment":"neutral","sentiment_score":0.08012521266937256},{"text":"Are you gonna you'll be using your bank account or your credit card?","start":54.739998,"end":59.079998,"sentiment":"neutral","sentiment_score":0.058549458877398416},{"text":"Okay.","start":64.02,"end":64.52,"sentiment":"neutral","sentiment_score":0.042334284633398056},{"text":"Could you please provide the card number, please?","start":65.78,"end":67.88,"sentiment":"neutral","sentiment_score":0.03199708042666316}],"sentiment":"neutral","sentiment_score":0.05063584617649516,"num_words":24,"start":49.605,"end":67.88},{"sentences":[{"text":"Mhmm.","start":69.885,"end":70.385,"sentiment":"neutral","sentiment_score":0.01300637610256672},{"text":"Okay.","start":77.085,"end":77.585,"sentiment":"neutral","sentiment_score":0.01193232275545597},{"text":"Mhmm.","start":82.445,"end":82.945,"sentiment":"neutral","sentiment_score":0.013091767206788065},{"text":"Thank you so much.","start":87.1,"end":88.14,"sentiment":"neutral","sentiment_score":0.3077981173992157},{"text":"I have 5217.","start":88.14,"end":90.3,"sentiment":"neutral","sentiment_score":0.08112820734580357}],"sentiment":"neutral","sentiment_score":0.15126075576990844,"num_words":10,"start":69.885,"end":90.3},{"sentences":[{"text":"Correct?","start":90.3,"end":90.8,"sentiment":"neutral","sentiment_score":0.04405909776687622},{"text":"2954.","start":93.18,"end":94.62,"sentiment":"neutral","sentiment_score":0.020733511075377464},{"text":"Correct?","start":94.62,"end":95.12,"sentiment":"neutral","sentiment_score":0.026410797610878944},{"text":"Yes.","start":95.98,"end":96.48,"sentiment":"neutral","sentiment_score":0.032630033791065216},{"text":"6234.","start":96.7,"end":98.16,"sentiment":"neutral","sentiment_score":0.024010712280869484}],"sentiment":"neutral","sentiment_score":0.029568830505013466,"num_words":5,"start":90.3,"end":98.16},{"sentences":[{"text":"Right?","start":98.3,"end":98.8,"sentiment":"neutral","sentiment_score":0.028142277151346207},{"text":"Yeah.","start":100.645004,"end":100.805,"sentiment":"neutral","sentiment_score":0.026541082188487053},{"text":"0146.","start":100.805,"end":102.345,"sentiment":"neutral","sentiment_score":0.02607760950922966},{"text":"Thank you so much.","start":104.245,"end":105.205,"sentiment":"positive","sentiment_score":0.4701671153306961},{"text":"And can you tell me what's the name appearing on the card, please?","start":105.205,"end":108.585,"sentiment":"neutral","sentiment_score":0.013657624331804423}],"sentiment":"neutral","sentiment_score":0.10694892732426524,"num_words":20,"start":98.3,"end":108.585},{"sentences":[{"text":"Thank you so much, Troy.","start":114.42,"end":115.78,"sentiment":"positive","sentiment_score":0.5924516320228577},{"text":"Just give me one second.","start":115.78,"end":117.16,"sentiment":"neutral","sentiment_score":0.24858695566654204},{"text":"Okay.","start":129.10501,"end":129.60501,"sentiment":"neutral","sentiment_score":0.05932910740375519},{"text":"One moment, please.","start":129.66501,"end":130.88501,"sentiment":"neutral","sentiment_score":0.036935669680436455},{"text":"And how about the expiration date, please?","start":140.8,"end":142.81999,"sentiment":"neutral","sentiment_score":0.024501924269965718}],"sentiment":"neutral","sentiment_score":0.21651631070389635,"num_words":21,"start":114.42,"end":142.81999},{"sentences":[{"text":"Is it 02/2029 or 02/09?","start":149.04,"end":151.7,"sentiment":"neutral","sentiment_score":0.012116059754043817},{"text":"2029.","start":155.025,"end":155.905,"sentiment":"neutral","sentiment_score":0.03127475082874298},{"text":"Thank you so much.","start":155.905,"end":156.78499,"sentiment":"positive","sentiment_score":0.5289147272706032},{"text":"How okay.","start":156.78499,"end":159.825,"sentiment":"neutral","sentiment_score":0.09540771320462227},{"text":"Got it.","start":159.825,"end":160.305,"sentiment":"neutral","sentiment_score":0.10133051872253418}],"sentiment":"neutral","sentiment_score":0.18578503018112055,"num_words":14,"start":149.04,"end":160.305},{"sentences":[{"text":"How about the CVV or the CBC, please?","start":160.305,"end":162.885,"sentiment":"neutral","sentiment_score":0.04376793606206775},{"text":"Thank you.","start":167.42499,"end":168.245,"sentiment":"neutral","sentiment_score":0.21376686543226242},{"text":"Hold on.","start":168.385,"end":169.20499,"sentiment":"neutral","sentiment_score":0.10440339148044586},{"text":"Alright.","start":186.705,"end":187.205,"sentiment":"neutral","sentiment_score":0.1704392433166504},{"text":"So we successfully made or saved your card on file.","start":187.345,"end":192.72499,"sentiment":"neutral","sentiment_score":0.3093942657113075}],"sentiment":"neutral","sentiment_score":0.18482025664137758,"num_words":23,"start":160.305,"end":192.72499},{"sentences":[{"text":"Now I'm gonna process the payment.","start":193.345,"end":195.50499,"sentiment":"neutral","sentiment_score":0.1701526219646136},{"text":"Right?","start":195.50499,"end":195.905,"sentiment":"neutral","sentiment_score":0.11278634518384932},{"text":"This is $89.95, and I'm on it.","start":195.905,"end":201.96,"sentiment":"neutral","sentiment_score":0.11409616789647511},{"text":"Staying with safeguard.","start":202.1,"end":203.4,"sentiment":"neutral","sentiment_score":0.11200019220511119},{"text":"Okay.","start":212.285,"end":212.785,"sentiment":"neutral","sentiment_score":0.2230967879295349}],"sentiment":"neutral","sentiment_score":0.13841514537731806,"num_words":18,"start":193.345,"end":212.785},{"sentences":[{"text":"Great.","start":213.005,"end":213.505,"sentiment":"positive","sentiment_score":0.5747934579849243},{"text":"We've successfully processed this transaction, so there's no longer outstanding balance on your account.","start":213.645,"end":224.065,"sentiment":"positive","sentiment_score":0.3994167393871716},{"text":"And please disregard the email that you received about the suspension.","start":224.445,"end":228.88,"sentiment":"neutral","sentiment_score":0.022186021235856144},{"text":"Of course, your account will not be suspended.","start":229.58,"end":232.56001,"sentiment":"neutral","sentiment_score":0.060666559264063835},{"text":"Well, thank you so much for replying as to our email, Troy.","start":232.62001,"end":237.68001,"sentiment":"positive","sentiment_score":0.4532003278533618}],"sentiment":"neutral","sentiment_score":0.26813935763809993,"num_words":46,"start":213.005,"end":237.68001},{"sentences":[{"text":"You too, Troy.","start":241.69695,"end":242.49695,"sentiment":"positive","sentiment_score":0.4056600332260132},{"text":"Have a great day as well.","start":242.49695,"end":243.61694,"sentiment":"positive","sentiment_score":0.5317082603772482},{"text":"Goodbye for now.","start":243.61694,"end":244.67694,"sentiment":"neutral","sentiment_score":0.17543294529120126},{"text":"Bye bye.","start":244.89694,"end":245.55695,"sentiment":"neutral","sentiment_score":0.09569374471902847}],"sentiment":"positive","sentiment_score":0.3660654276609421,"num_words":14,"start":241.69695,"end":245.55695}]}}]},{"alternatives":[{"transcript":"Hello. Troy speaking. Kick ass. Thank you. Fantastic. Let's do that. Credit well, debit card. Yeah. 52 172954 6234 0146. Yep. Yep. Yep. Perfect. It's a Mastercard, and my name's on it. Troy Sanders. 06/29. 2029. But it it actually just says 06 slash 29. 598. Yep. All good. Thank you so so much. Have a lovely day. Bye.","confidence":0.99658203,"words":[{"word":"hello","start":1.76,"end":2.24,"confidence":0.90478516,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.03229869157075882},{"word":"troy","start":2.24,"end":2.6399999,"confidence":0.89746094,"punctuated_word":"Troy","sentiment":"neutral","sentiment_score":0.1535610556602478},{"word":"speaking","start":2.6399999,"end":3.1399999,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.1380542814731598},{"word":"kick","start":19.215,"end":19.535,"confidence":0.61816406,"punctuated_word":"Kick","sentiment":"positive","sentiment_score":0.3578075170516968},{"word":"ass","start":19.535,"end":19.855,"confidence":0.94433594,"punctuated_word":"ass.","sentiment":"neutral","sentiment_score":0.3086392283439636},{"word":"thank","start":19.855,"end":20.095001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5460375547409058},{"word":"you","start":20.095001,"end":20.595001,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5472254157066345},{"word":"fantastic","start":40.505,"end":41.005,"confidence":0.80126953,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.6399204730987549},{"word":"let's","start":41.545,"end":41.864998,"confidence":1.0,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.3001108765602112},{"word":"do","start":41.864998,"end":42.025,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2947836220264435},{"word":"that","start":42.025,"end":42.525,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.2771914601325989},{"word":"credit","start":60.26,"end":60.66,"confidence":0.7607422,"punctuated_word":"Credit","sentiment":"neutral","sentiment_score":0.05891362950205803},{"word":"well","start":61.059998,"end":61.559998,"confidence":0.9785156,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.048869505524635315},{"word":"debit","start":62.18,"end":62.5,"confidence":0.8886719,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.06094124913215637},{"word":"card","start":62.5,"end":62.9,"confidence":0.9941406,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.04577749967575073},{"word":"yeah","start":62.9,"end":63.4,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.048034776002168655},{"word":"52","start":69.015,"end":69.915,"confidence":0.9880371,"punctuated_word":"52","sentiment":"neutral","sentiment_score":0.013104007579386234},{"word":"172954","start":69.975,"end":75.595,"confidence":0.9998372,"punctuated_word":"172954","sentiment":"neutral","sentiment_score":0.011646371334791183},{"word":"6234","start":78.88,"end":80.82,"confidence":1.0,"punctuated_word":"6234","sentiment":"neutral","sentiment_score":0.013371190056204796},{"word":"0146","start":83.84,"end":85.78,"confidence":0.9974365,"punctuated_word":"0146.","sentiment":"neutral","sentiment_score":0.02056873589754105},{"word":"yep","start":91.845,"end":92.345,"confidence":0.8408203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.025180643424391747},{"word":"yep","start":95.204994,"end":95.704994,"confidence":0.9206543,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.026623934507369995},{"word":"yep","start":102.485,"end":102.725,"confidence":0.91259766,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09735342115163804},{"word":"perfect","start":102.725,"end":103.225,"confidence":0.9057617,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.39547428488731384},{"word":"it's","start":109.99,"end":110.31,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.013140656054019928},{"word":"a","start":110.31,"end":110.549995,"confidence":0.94140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01825326308608055},{"word":"mastercard","start":110.549995,"end":111.049995,"confidence":0.8416341,"punctuated_word":"Mastercard,","sentiment":"neutral","sentiment_score":0.030924513936042786},{"word":"and","start":111.509995,"end":111.909996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02593090757727623},{"word":"my","start":111.909996,"end":112.149994,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03824789822101593},{"word":"name's","start":112.149994,"end":112.47,"confidence":0.96362305,"punctuated_word":"name's","sentiment":"neutral","sentiment_score":0.03746791556477547},{"word":"on","start":112.47,"end":112.549995,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04854639247059822},{"word":"it","start":112.549995,"end":112.79,"confidence":0.82421875,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05884849280118942},{"word":"troy","start":112.79,"end":113.11,"confidence":0.9951172,"punctuated_word":"Troy","sentiment":"neutral","sentiment_score":0.0457766093313694},{"word":"sanders","start":113.11,"end":113.61,"confidence":0.9812012,"punctuated_word":"Sanders.","sentiment":"neutral","sentiment_score":0.04326854646205902},{"word":"06/29","start":143.81,"end":146.63,"confidence":0.9135742,"punctuated_word":"06/29.","sentiment":"neutral","sentiment_score":0.008924868889153004},{"word":"2029","start":153.91501,"end":155.29501,"confidence":0.9580078,"punctuated_word":"2029.","sentiment":"neutral","sentiment_score":0.014282116666436195},{"word":"but","start":155.755,"end":155.99501,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.12313961982727052},{"word":"it","start":155.99501,"end":156.155,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5541738271713257},{"word":"it","start":156.155,"end":156.315,"confidence":0.9892578,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5433058738708496},{"word":"actually","start":156.315,"end":156.71501,"confidence":0.98828125,"punctuated_word":"actually","sentiment":"positive","sentiment_score":0.4992444217205048},{"word":"just","start":156.71501,"end":156.955,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15225987136363983},{"word":"says","start":156.955,"end":157.27501,"confidence":0.9790039,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.09120149165391922},{"word":"06","start":157.27501,"end":157.99501,"confidence":0.9951172,"punctuated_word":"06","sentiment":"neutral","sentiment_score":0.10176970064640044},{"word":"slash","start":157.99501,"end":158.315,"confidence":0.9941406,"punctuated_word":"slash","sentiment":"neutral","sentiment_score":0.08130855858325958},{"word":"29","start":158.315,"end":159.05501,"confidence":0.95788574,"punctuated_word":"29.","sentiment":"neutral","sentiment_score":0.08836176991462708},{"word":"598","start":163.77,"end":165.95001,"confidence":0.99316406,"punctuated_word":"598.","sentiment":"neutral","sentiment_score":0.042125191539525986},{"word":"yep","start":200.32999,"end":200.82999,"confidence":0.96875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12352538108825684},{"word":"all","start":238.535,"end":238.77501,"confidence":0.7919922,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4159812927246094},{"word":"good","start":238.77501,"end":239.015,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.461552619934082},{"word":"thank","start":239.015,"end":239.175,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6438959836959839},{"word":"you","start":239.175,"end":239.41501,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6482881307601929},{"word":"so","start":239.41501,"end":239.655,"confidence":0.9941406,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6704357862472534},{"word":"so","start":239.655,"end":239.815,"confidence":0.6879883,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6961753368377686},{"word":"much","start":239.815,"end":240.13501,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6606400012969971},{"word":"have","start":240.13501,"end":240.295,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6684131622314453},{"word":"a","start":240.295,"end":240.375,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6731142997741699},{"word":"lovely","start":240.375,"end":240.695,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.6438073515892029},{"word":"day","start":240.695,"end":241.195,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5972952842712402},{"word":"bye","start":245.335,"end":245.835,"confidence":0.9577637,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08704143762588501}],"paragraphs":{"transcript":"\nHello. Troy speaking. Kick ass. Thank you. Fantastic.\n\nLet's do that. Credit well, debit card. Yeah. 52 172954 6234 0146. Yep.\n\nYep. Yep. Perfect. It's a Mastercard, and my name's on it. Troy Sanders.\n\n06/29. 2029. But it it actually just says 06 slash 29. 598. Yep.\n\nAll good. Thank you so so much. Have a lovely day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.03229869157075882},{"text":"Troy speaking.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1458076685667038},{"text":"Kick ass.","start":19.215,"end":19.855,"sentiment":"neutral","sentiment_score":0.3332233726978302},{"text":"Thank you.","start":19.855,"end":20.595001,"sentiment":"positive","sentiment_score":0.5466314852237701},{"text":"Fantastic.","start":40.505,"end":41.005,"sentiment":"positive","sentiment_score":0.6399204730987549}],"sentiment":"positive","sentiment_score":0.34044302720576525,"num_words":8,"start":1.76,"end":41.005},{"sentences":[{"text":"Let's do that.","start":41.545,"end":42.525,"sentiment":"neutral","sentiment_score":0.29069531957308453},{"text":"Credit well, debit card.","start":60.26,"end":62.9,"sentiment":"neutral","sentiment_score":0.05362547095865011},{"text":"Yeah.","start":62.9,"end":63.4,"sentiment":"neutral","sentiment_score":0.048034776002168655},{"text":"52 172954 6234 0146.","start":69.015,"end":85.78,"sentiment":"neutral","sentiment_score":0.014672576216980815},{"text":"Yep.","start":91.845,"end":92.345,"sentiment":"neutral","sentiment_score":0.025180643424391747}],"sentiment":"neutral","sentiment_score":0.09373027437294905,"num_words":13,"start":41.545,"end":92.345},{"sentences":[{"text":"Yep.","start":95.204994,"end":95.704994,"sentiment":"neutral","sentiment_score":0.026623934507369995},{"text":"Yep.","start":102.485,"end":102.725,"sentiment":"neutral","sentiment_score":0.09735342115163804},{"text":"Perfect.","start":102.725,"end":103.225,"sentiment":"positive","sentiment_score":0.39547428488731384},{"text":"It's a Mastercard, and my name's on it.","start":109.99,"end":112.79,"sentiment":"neutral","sentiment_score":0.03392000496387482},{"text":"Troy Sanders.","start":112.79,"end":113.61,"sentiment":"neutral","sentiment_score":0.04452257789671421}],"sentiment":"neutral","sentiment_score":0.06768129508082683,"num_words":13,"start":95.204994,"end":113.61},{"sentences":[{"text":"06/29.","start":143.81,"end":146.63,"sentiment":"neutral","sentiment_score":0.008924868889153004},{"text":"2029.","start":153.91501,"end":155.29501,"sentiment":"neutral","sentiment_score":0.014282116666436195},{"text":"But it it actually just says 06 slash 29.","start":155.755,"end":159.05501,"sentiment":"neutral","sentiment_score":0.2483072371946441},{"text":"598.","start":163.77,"end":165.95001,"sentiment":"neutral","sentiment_score":0.042125191539525986},{"text":"Yep.","start":200.32999,"end":200.82999,"sentiment":"neutral","sentiment_score":0.12352538108825684}],"sentiment":"neutral","sentiment_score":0.18643251484116682,"num_words":13,"start":143.81,"end":200.82999},{"sentences":[{"text":"All good.","start":238.535,"end":239.015,"sentiment":"positive","sentiment_score":0.4387669563293457},{"text":"Thank you so so much.","start":239.015,"end":240.13501,"sentiment":"positive","sentiment_score":0.6638870477676392},{"text":"Have a lovely day.","start":240.13501,"end":241.195,"sentiment":"positive","sentiment_score":0.6456575244665146},{"text":"Bye.","start":245.335,"end":245.835,"sentiment":"neutral","sentiment_score":-0.08704143762588501}],"sentiment":"positive","sentiment_score":0.5577131509780884,"num_words":12,"start":238.535,"end":245.835}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello.\n\nChannel 0: Hello. Good\n\nChannel 1: Troy\n\nChannel 0: morning.\n\nChannel 1: speaking.\n\nChannel 0: Good morning. My name is Mary, and I'm calling from Airtel. Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online. But I'll be more than happy to assist you making the payment today\n\nChannel 1: Kick\n\nChannel 0: if\n\nChannel 1: ass.\n\nChannel 0: I get\n\nChannel 1: Thank\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: a good time. Great. No worries. Let me just check here. Okay.\n\nFor your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month. Would you want us to\n\nChannel 1: Fantastic.\n\nChannel 0: save your card today?\n\nChannel 1: Let's do that.\n\nChannel 0: Great. No worries. Let me just check here. Okay. Alright.\n\nAre you gonna you'll be using your bank account or your credit card?\n\nChannel 1: Credit well, debit card. Yeah.\n\nChannel 0: Okay. Could you please provide the card number, please?\n\nChannel 1: 52\n\nChannel 0: Mhmm.\n\nChannel 1: 172954\n\nChannel 0: Okay.\n\nChannel 1: 6234\n\nChannel 0: Mhmm.\n\nChannel 1: 0146.\n\nChannel 0: Thank you so much. I have 5217. Correct?\n\nChannel 1: Yep.\n\nChannel 0: 2954. Correct?\n\nChannel 1: Yep.\n\nChannel 0: Yes. 6234. Right? Yeah. 0146.\n\nChannel 1: Yep. Perfect.\n\nChannel 0: Thank you so much. And can you tell me what's the name appearing on the card, please?\n\nChannel 1: It's a Mastercard, and my name's on it. Troy Sanders.\n\nChannel 0: Thank you so much, Troy. Just give me one second. Okay. One moment, please. And how about the expiration date, please?\n\nChannel 1: 06/29.\n\nChannel 0: Is it 02/2029 or 02/09?\n\nChannel 1: 2029.\n\nChannel 0: 2029.\n\nChannel 1: But\n\nChannel 0: Thank\n\nChannel 1: it\n\nChannel 0: you\n\nChannel 1: it\n\nChannel 0: so\n\nChannel 1: actually\n\nChannel 0: much.\n\nChannel 1: just\n\nChannel 0: How\n\nChannel 1: says 06 slash 29.\n\nChannel 0: okay. Got it. How about the CVV or the CBC, please?\n\nChannel 1: 598.\n\nChannel 0: Thank you. Hold on. Alright. So we successfully made or saved your card on file. Now I'm gonna process the payment.\n\nRight? This is $89.95,\n\nChannel 1: Yep.\n\nChannel 0: and I'm on it. Staying with safeguard. Okay. Great. We've successfully processed this transaction, so there's no longer outstanding balance on your account.\n\nAnd please disregard the email that you received about the suspension. Of course, your account will not be suspended. Well, thank you so much for replying as to our email, Troy.\n\nChannel 1: All good. Thank you so so much. Have a lovely day.\n\nChannel 0: You too, Troy. Have a great day as well. Goodbye for now. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.03229869157075882}],"sentiment":"neutral","sentiment_score":0.03229869157075882,"channel":1,"num_words":1,"start":1.76,"end":2.24},{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.06693775951862335},{"text":"Good","start":2.1599998,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.18649986386299133}],"sentiment":"neutral","sentiment_score":0.12671881169080734,"channel":0,"num_words":2,"start":1.8399999,"end":2.3999999},{"sentences":[{"text":"Troy","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1535610556602478}],"sentiment":"neutral","sentiment_score":0.1535610556602478,"channel":1,"num_words":1,"start":2.24,"end":2.6399999},{"sentences":[{"text":"morning.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.16724273562431335}],"sentiment":"neutral","sentiment_score":0.16724273562431335,"channel":0,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"speaking.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1380542814731598}],"sentiment":"neutral","sentiment_score":0.1380542814731598,"channel":1,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Good morning.","start":4.08,"end":4.72,"sentiment":"neutral","sentiment_score":0.26531802117824554},{"text":"My name is Mary, and I'm calling from Airtel.","start":4.72,"end":7.06,"sentiment":"neutral","sentiment_score":0.10678972635004255},{"text":"Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online.","start":7.9199996,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.03533305018208921},{"text":"But I'll be more than happy to assist you making the payment today","start":15.6449995,"end":18.545,"sentiment":"positive","sentiment_score":0.5026281361396496}],"sentiment":"neutral","sentiment_score":0.1495399196865037,"channel":0,"num_words":48,"start":4.08,"end":18.545},{"sentences":[{"text":"Kick","start":19.215,"end":19.535,"sentiment":"positive","sentiment_score":0.3578075170516968}],"sentiment":"positive","sentiment_score":0.3578075170516968,"channel":1,"num_words":1,"start":19.215,"end":19.535},{"sentences":[{"text":"if","start":19.485,"end":19.725,"sentiment":"positive","sentiment_score":0.35983169078826904}],"sentiment":"positive","sentiment_score":0.35983169078826904,"channel":0,"num_words":1,"start":19.485,"end":19.725},{"sentences":[{"text":"ass.","start":19.535,"end":19.855,"sentiment":"neutral","sentiment_score":0.3086392283439636}],"sentiment":"neutral","sentiment_score":0.3086392283439636,"channel":1,"num_words":1,"start":19.535,"end":19.855},{"sentences":[{"text":"I get","start":19.725,"end":20.045,"sentiment":"neutral","sentiment_score":0.1433257907629013}],"sentiment":"neutral","sentiment_score":0.1433257907629013,"channel":0,"num_words":2,"start":19.725,"end":20.045},{"sentences":[{"text":"Thank","start":19.855,"end":20.095001,"sentiment":"positive","sentiment_score":0.5460375547409058}],"sentiment":"positive","sentiment_score":0.5460375547409058,"channel":1,"num_words":1,"start":19.855,"end":20.095001},{"sentences":[{"text":"you","start":20.045,"end":20.205,"sentiment":"positive","sentiment_score":0.6519841551780701}],"sentiment":"positive","sentiment_score":0.6519841551780701,"channel":0,"num_words":1,"start":20.045,"end":20.205},{"sentences":[{"text":"you.","start":20.095001,"end":20.595001,"sentiment":"positive","sentiment_score":0.5472254157066345}],"sentiment":"positive","sentiment_score":0.5472254157066345,"channel":1,"num_words":1,"start":20.095001,"end":20.595001},{"sentences":[{"text":"a good time.","start":20.205,"end":20.945,"sentiment":"positive","sentiment_score":0.47183432181676227},{"text":"Great.","start":21.404999,"end":21.725,"sentiment":"positive","sentiment_score":0.4677462577819824},{"text":"No worries.","start":21.725,"end":22.465,"sentiment":"neutral","sentiment_score":0.306423082947731},{"text":"Let me just check here.","start":23.404999,"end":25.025,"sentiment":"neutral","sentiment_score":0.19563284516334534},{"text":"Okay.","start":26.789999,"end":27.289999,"sentiment":"neutral","sentiment_score":0.19528259336948395}],"sentiment":"neutral","sentiment_score":0.30579518402616185,"channel":0,"num_words":12,"start":20.205,"end":27.289999},{"sentences":[{"text":"For your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month.","start":27.67,"end":39.269997,"sentiment":"positive","sentiment_score":0.33775914598394324},{"text":"Would you want us to","start":39.269997,"end":40.55,"sentiment":"positive","sentiment_score":0.4809107184410095}],"sentiment":"positive","sentiment_score":0.36012657918035984,"channel":0,"num_words":32,"start":27.67,"end":40.55},{"sentences":[{"text":"Fantastic.","start":40.505,"end":41.005,"sentiment":"positive","sentiment_score":0.6399204730987549}],"sentiment":"positive","sentiment_score":0.6399204730987549,"channel":1,"num_words":1,"start":40.505,"end":41.005},{"sentences":[{"text":"save your card today?","start":40.55,"end":41.769997,"sentiment":"positive","sentiment_score":0.4748297408223152}],"sentiment":"positive","sentiment_score":0.4748297408223152,"channel":0,"num_words":4,"start":40.55,"end":41.769997},{"sentences":[{"text":"Let's do that.","start":41.545,"end":42.525,"sentiment":"neutral","sentiment_score":0.29069531957308453}],"sentiment":"neutral","sentiment_score":0.29069531957308453,"channel":1,"num_words":3,"start":41.545,"end":42.525},{"sentences":[{"text":"Great.","start":43.364998,"end":43.684998,"sentiment":"positive","sentiment_score":0.40650475025177},{"text":"No worries.","start":43.684998,"end":44.485,"sentiment":"neutral","sentiment_score":0.22834573686122894},{"text":"Let me just check here.","start":44.485,"end":46.265,"sentiment":"neutral","sentiment_score":0.12183871418237686},{"text":"Okay.","start":49.605,"end":50.105,"sentiment":"neutral","sentiment_score":0.07568120211362839},{"text":"Alright.","start":54.34,"end":54.739998,"sentiment":"neutral","sentiment_score":0.08012521266937256}],"sentiment":"neutral","sentiment_score":0.16281962096691133,"channel":0,"num_words":10,"start":43.364998,"end":54.739998},{"sentences":[{"text":"Are you gonna you'll be using your bank account or your credit card?","start":54.739998,"end":59.079998,"sentiment":"neutral","sentiment_score":0.058549458877398416}],"sentiment":"neutral","sentiment_score":0.058549458877398416,"channel":0,"num_words":13,"start":54.739998,"end":59.079998},{"sentences":[{"text":"Credit well, debit card.","start":60.26,"end":62.9,"sentiment":"neutral","sentiment_score":0.05362547095865011},{"text":"Yeah.","start":62.9,"end":63.4,"sentiment":"neutral","sentiment_score":0.048034776002168655}],"sentiment":"neutral","sentiment_score":0.05250733196735382,"channel":1,"num_words":5,"start":60.26,"end":63.4},{"sentences":[{"text":"Okay.","start":64.02,"end":64.52,"sentiment":"neutral","sentiment_score":0.042334284633398056},{"text":"Could you please provide the card number, please?","start":65.78,"end":67.88,"sentiment":"neutral","sentiment_score":0.03199708042666316}],"sentiment":"neutral","sentiment_score":0.033145658671855927,"channel":0,"num_words":9,"start":64.02,"end":67.88},{"sentences":[{"text":"52","start":69.015,"end":69.915,"sentiment":"neutral","sentiment_score":0.013104007579386234}],"sentiment":"neutral","sentiment_score":0.013104007579386234,"channel":1,"num_words":1,"start":69.015,"end":69.915},{"sentences":[{"text":"Mhmm.","start":69.885,"end":70.385,"sentiment":"neutral","sentiment_score":0.01300637610256672}],"sentiment":"neutral","sentiment_score":0.01300637610256672,"channel":0,"num_words":1,"start":69.885,"end":70.385},{"sentences":[{"text":"172954","start":69.975,"end":75.595,"sentiment":"neutral","sentiment_score":0.011646371334791183}],"sentiment":"neutral","sentiment_score":0.011646371334791183,"channel":1,"num_words":1,"start":69.975,"end":75.595},{"sentences":[{"text":"Okay.","start":77.085,"end":77.585,"sentiment":"neutral","sentiment_score":0.01193232275545597}],"sentiment":"neutral","sentiment_score":0.01193232275545597,"channel":0,"num_words":1,"start":77.085,"end":77.585},{"sentences":[{"text":"6234","start":78.88,"end":80.82,"sentiment":"neutral","sentiment_score":0.013371190056204796}],"sentiment":"neutral","sentiment_score":0.013371190056204796,"channel":1,"num_words":1,"start":78.88,"end":80.82},{"sentences":[{"text":"Mhmm.","start":82.445,"end":82.945,"sentiment":"neutral","sentiment_score":0.013091767206788065}],"sentiment":"neutral","sentiment_score":0.013091767206788065,"channel":0,"num_words":1,"start":82.445,"end":82.945},{"sentences":[{"text":"0146.","start":83.84,"end":85.78,"sentiment":"neutral","sentiment_score":0.02056873589754105}],"sentiment":"neutral","sentiment_score":0.02056873589754105,"channel":1,"num_words":1,"start":83.84,"end":85.78},{"sentences":[{"text":"Thank you so much.","start":87.1,"end":88.14,"sentiment":"neutral","sentiment_score":0.3077981173992157},{"text":"I have 5217.","start":88.14,"end":90.3,"sentiment":"neutral","sentiment_score":0.08112820734580357},{"text":"Correct?","start":90.3,"end":90.8,"sentiment":"neutral","sentiment_score":0.04405909776687622}],"sentiment":"neutral","sentiment_score":0.18982952367514372,"channel":0,"num_words":8,"start":87.1,"end":90.8},{"sentences":[{"text":"Yep.","start":91.845,"end":92.345,"sentiment":"neutral","sentiment_score":0.025180643424391747}],"sentiment":"neutral","sentiment_score":0.025180643424391747,"channel":1,"num_words":1,"start":91.845,"end":92.345},{"sentences":[{"text":"2954.","start":93.18,"end":94.62,"sentiment":"neutral","sentiment_score":0.020733511075377464},{"text":"Correct?","start":94.62,"end":95.12,"sentiment":"neutral","sentiment_score":0.026410797610878944}],"sentiment":"neutral","sentiment_score":0.023572154343128204,"channel":0,"num_words":2,"start":93.18,"end":95.12},{"sentences":[{"text":"Yep.","start":95.204994,"end":95.704994,"sentiment":"neutral","sentiment_score":0.026623934507369995}],"sentiment":"neutral","sentiment_score":0.026623934507369995,"channel":1,"num_words":1,"start":95.204994,"end":95.704994},{"sentences":[{"text":"Yes.","start":95.98,"end":96.48,"sentiment":"neutral","sentiment_score":0.032630033791065216},{"text":"6234.","start":96.7,"end":98.16,"sentiment":"neutral","sentiment_score":0.024010712280869484},{"text":"Right?","start":98.3,"end":98.8,"sentiment":"neutral","sentiment_score":0.028142277151346207},{"text":"Yeah.","start":100.645004,"end":100.805,"sentiment":"neutral","sentiment_score":0.026541082188487053},{"text":"0146.","start":100.805,"end":102.345,"sentiment":"neutral","sentiment_score":0.02607760950922966}],"sentiment":"neutral","sentiment_score":0.027480342984199525,"channel":0,"num_words":5,"start":95.98,"end":102.345},{"sentences":[{"text":"Yep.","start":102.485,"end":102.725,"sentiment":"neutral","sentiment_score":0.09735342115163804},{"text":"Perfect.","start":102.725,"end":103.225,"sentiment":"positive","sentiment_score":0.39547428488731384}],"sentiment":"neutral","sentiment_score":0.24641385301947594,"channel":1,"num_words":2,"start":102.485,"end":103.225},{"sentences":[{"text":"Thank you so much.","start":104.245,"end":105.205,"sentiment":"positive","sentiment_score":0.4701671153306961},{"text":"And can you tell me what's the name appearing on the card, please?","start":105.205,"end":108.585,"sentiment":"neutral","sentiment_score":0.013657624331804423}],"sentiment":"neutral","sentiment_score":0.12107162221389658,"channel":0,"num_words":17,"start":104.245,"end":108.585},{"sentences":[{"text":"It's a Mastercard, and my name's on it.","start":109.99,"end":112.79,"sentiment":"neutral","sentiment_score":0.03392000496387482},{"text":"Troy Sanders.","start":112.79,"end":113.61,"sentiment":"neutral","sentiment_score":0.04452257789671421}],"sentiment":"neutral","sentiment_score":0.0360405195504427,"channel":1,"num_words":10,"start":109.99,"end":113.61},{"sentences":[{"text":"Thank you so much, Troy.","start":114.42,"end":115.78,"sentiment":"positive","sentiment_score":0.5924516320228577},{"text":"Just give me one second.","start":115.78,"end":117.16,"sentiment":"neutral","sentiment_score":0.24858695566654204},{"text":"Okay.","start":129.10501,"end":129.60501,"sentiment":"neutral","sentiment_score":0.05932910740375519},{"text":"One moment, please.","start":129.66501,"end":130.88501,"sentiment":"neutral","sentiment_score":0.036935669680436455},{"text":"And how about the expiration date, please?","start":140.8,"end":142.81999,"sentiment":"neutral","sentiment_score":0.024501924269965718}],"sentiment":"neutral","sentiment_score":0.21651631070389635,"channel":0,"num_words":21,"start":114.42,"end":142.81999},{"sentences":[{"text":"06/29.","start":143.81,"end":146.63,"sentiment":"neutral","sentiment_score":0.008924868889153004}],"sentiment":"neutral","sentiment_score":0.008924868889153004,"channel":1,"num_words":1,"start":143.81,"end":146.63},{"sentences":[{"text":"Is it 02/2029 or 02/09?","start":149.04,"end":151.7,"sentiment":"neutral","sentiment_score":0.012116059754043817}],"sentiment":"neutral","sentiment_score":0.012116059754043817,"channel":0,"num_words":5,"start":149.04,"end":151.7},{"sentences":[{"text":"2029.","start":153.91501,"end":155.29501,"sentiment":"neutral","sentiment_score":0.014282116666436195}],"sentiment":"neutral","sentiment_score":0.014282116666436195,"channel":1,"num_words":1,"start":153.91501,"end":155.29501},{"sentences":[{"text":"2029.","start":155.025,"end":155.905,"sentiment":"neutral","sentiment_score":0.03127475082874298}],"sentiment":"neutral","sentiment_score":0.03127475082874298,"channel":0,"num_words":1,"start":155.025,"end":155.905},{"sentences":[{"text":"But","start":155.755,"end":155.99501,"sentiment":"neutral","sentiment_score":0.12313961982727052}],"sentiment":"neutral","sentiment_score":0.12313961982727052,"channel":1,"num_words":1,"start":155.755,"end":155.99501},{"sentences":[{"text":"Thank","start":155.905,"end":156.06499,"sentiment":"positive","sentiment_score":0.4919915497303009}],"sentiment":"positive","sentiment_score":0.4919915497303009,"channel":0,"num_words":1,"start":155.905,"end":156.06499},{"sentences":[{"text":"it","start":155.99501,"end":156.155,"sentiment":"positive","sentiment_score":0.5541738271713257}],"sentiment":"positive","sentiment_score":0.5541738271713257,"channel":1,"num_words":1,"start":155.99501,"end":156.155},{"sentences":[{"text":"you","start":156.06499,"end":156.305,"sentiment":"positive","sentiment_score":0.5888625383377075}],"sentiment":"positive","sentiment_score":0.5888625383377075,"channel":0,"num_words":1,"start":156.06499,"end":156.305},{"sentences":[{"text":"it","start":156.155,"end":156.315,"sentiment":"positive","sentiment_score":0.5433058738708496}],"sentiment":"positive","sentiment_score":0.5433058738708496,"channel":1,"num_words":1,"start":156.155,"end":156.315},{"sentences":[{"text":"so","start":156.305,"end":156.465,"sentiment":"positive","sentiment_score":0.5377482175827026}],"sentiment":"positive","sentiment_score":0.5377482175827026,"channel":0,"num_words":1,"start":156.305,"end":156.465},{"sentences":[{"text":"actually","start":156.315,"end":156.71501,"sentiment":"positive","sentiment_score":0.4992444217205048}],"sentiment":"positive","sentiment_score":0.4992444217205048,"channel":1,"num_words":1,"start":156.315,"end":156.71501},{"sentences":[{"text":"much.","start":156.465,"end":156.78499,"sentiment":"positive","sentiment_score":0.49705660343170166}],"sentiment":"positive","sentiment_score":0.49705660343170166,"channel":0,"num_words":1,"start":156.465,"end":156.78499},{"sentences":[{"text":"just","start":156.71501,"end":156.955,"sentiment":"neutral","sentiment_score":0.15225987136363983}],"sentiment":"neutral","sentiment_score":0.15225987136363983,"channel":1,"num_words":1,"start":156.71501,"end":156.955},{"sentences":[{"text":"How","start":156.78499,"end":156.86499,"sentiment":"neutral","sentiment_score":0.08537699282169342}],"sentiment":"neutral","sentiment_score":0.08537699282169342,"channel":0,"num_words":1,"start":156.78499,"end":156.86499},{"sentences":[{"text":"says 06 slash 29.","start":156.955,"end":159.05501,"sentiment":"neutral","sentiment_score":0.09066038019955158}],"sentiment":"neutral","sentiment_score":0.09066038019955158,"channel":1,"num_words":4,"start":156.955,"end":159.05501},{"sentences":[{"text":"okay.","start":159.42499,"end":159.825,"sentiment":"neutral","sentiment_score":0.10543843358755112},{"text":"Got it.","start":159.825,"end":160.305,"sentiment":"neutral","sentiment_score":0.10133051872253418},{"text":"How about the CVV or the CBC, please?","start":160.305,"end":162.885,"sentiment":"neutral","sentiment_score":0.04376793606206775}],"sentiment":"neutral","sentiment_score":0.059840269048105584,"channel":0,"num_words":11,"start":159.42499,"end":162.885},{"sentences":[{"text":"598.","start":163.77,"end":165.95001,"sentiment":"neutral","sentiment_score":0.042125191539525986}],"sentiment":"neutral","sentiment_score":0.042125191539525986,"channel":1,"num_words":1,"start":163.77,"end":165.95001},{"sentences":[{"text":"Thank you.","start":167.42499,"end":168.245,"sentiment":"neutral","sentiment_score":0.21376686543226242},{"text":"Hold on.","start":168.385,"end":169.20499,"sentiment":"neutral","sentiment_score":0.10440339148044586},{"text":"Alright.","start":186.705,"end":187.205,"sentiment":"neutral","sentiment_score":0.1704392433166504},{"text":"So we successfully made or saved your card on file.","start":187.345,"end":192.72499,"sentiment":"neutral","sentiment_score":0.3093942657113075},{"text":"Now I'm gonna process the payment.","start":193.345,"end":195.50499,"sentiment":"neutral","sentiment_score":0.1701526219646136}],"sentiment":"neutral","sentiment_score":0.23436372124013446,"channel":0,"num_words":21,"start":167.42499,"end":195.50499},{"sentences":[{"text":"Right?","start":195.50499,"end":195.905,"sentiment":"neutral","sentiment_score":0.11278634518384932},{"text":"This is $89.95,","start":195.905,"end":198.72499,"sentiment":"neutral","sentiment_score":0.07219067464272182}],"sentiment":"neutral","sentiment_score":0.08233959227800369,"channel":0,"num_words":4,"start":195.50499,"end":198.72499},{"sentences":[{"text":"Yep.","start":200.32999,"end":200.82999,"sentiment":"neutral","sentiment_score":0.12352538108825684}],"sentiment":"neutral","sentiment_score":0.12352538108825684,"channel":1,"num_words":1,"start":200.32999,"end":200.82999},{"sentences":[{"text":"and I'm on it.","start":200.5,"end":201.96,"sentiment":"neutral","sentiment_score":0.14552528783679008},{"text":"Staying with safeguard.","start":202.1,"end":203.4,"sentiment":"neutral","sentiment_score":0.11200019220511119},{"text":"Okay.","start":212.285,"end":212.785,"sentiment":"neutral","sentiment_score":0.2230967879295349},{"text":"Great.","start":213.005,"end":213.505,"sentiment":"positive","sentiment_score":0.5747934579849243},{"text":"We've successfully processed this transaction, so there's no longer outstanding balance on your account.","start":213.645,"end":224.065,"sentiment":"positive","sentiment_score":0.3994167393871716}],"sentiment":"neutral","sentiment_score":0.3177315793607546,"channel":0,"num_words":23,"start":200.5,"end":224.065},{"sentences":[{"text":"And please disregard the email that you received about the suspension.","start":224.445,"end":228.88,"sentiment":"neutral","sentiment_score":0.022186021235856144},{"text":"Of course, your account will not be suspended.","start":229.58,"end":232.56001,"sentiment":"neutral","sentiment_score":0.060666559264063835},{"text":"Well, thank you so much for replying as to our email, Troy.","start":232.62001,"end":237.68001,"sentiment":"positive","sentiment_score":0.4532003278533618}],"sentiment":"neutral","sentiment_score":0.1989607303853958,"channel":0,"num_words":31,"start":224.445,"end":237.68001},{"sentences":[{"text":"All good.","start":238.535,"end":239.015,"sentiment":"positive","sentiment_score":0.4387669563293457},{"text":"Thank you so so much.","start":239.015,"end":240.13501,"sentiment":"positive","sentiment_score":0.6638870477676392},{"text":"Have a lovely day.","start":240.13501,"end":241.195,"sentiment":"positive","sentiment_score":0.6456575244665146}],"sentiment":"positive","sentiment_score":0.6163272044875405,"channel":1,"num_words":11,"start":238.535,"end":241.195},{"sentences":[{"text":"You too, Troy.","start":241.69695,"end":242.49695,"sentiment":"positive","sentiment_score":0.4056600332260132},{"text":"Have a great day as well.","start":242.49695,"end":243.61694,"sentiment":"positive","sentiment_score":0.5317082603772482},{"text":"Goodbye for now.","start":243.61694,"end":244.67694,"sentiment":"neutral","sentiment_score":0.17543294529120126},{"text":"Bye bye.","start":244.89694,"end":245.55695,"sentiment":"neutral","sentiment_score":0.09569374471902847}],"sentiment":"positive","sentiment_score":0.3660654276609421,"channel":0,"num_words":14,"start":241.69695,"end":245.55695},{"sentences":[{"text":"Bye.","start":245.335,"end":245.835,"sentiment":"neutral","sentiment_score":-0.08704143762588501}],"sentiment":"neutral","sentiment_score":-0.08704143762588501,"channel":1,"num_words":1,"start":245.335,"end":245.835}]},"summary":{"result":"success","short":"A representative from Airtel called Troy to assist with making a payment online. The representative suggests adding a payment card to the account and confirms the payment details with Troy. The payment was successfully made and the representative assures Troy that his account will not be suspended."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online. But I'll be more than happy to assist you making the payment today Kick if ass.","start_word":8,"end_word":56,"intents":[{"intent":"Make payment","confidence_score":0.19846526}]},{"text":"So we successfully made or saved your card on file. Now I'm gonna process the payment. Right?","start_word":264,"end_word":280,"intents":[{"intent":"Process payment","confidence_score":0.42548516}]}]},"sentiments":{"segments":[{"text":"Hello. Hello. Good Troy morning. speaking. Good morning. My name is Mary, and I'm calling from Airtel. Troy, I received your email, and I do apologize if, you have an or you're unable to access your account, making the payment online.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.03713031858205795},{"text":"But I'll be more than happy to assist you making the payment today Kick if ass. I get Thank you you. a good time. Great.","start_word":41,"end_word":65,"sentiment":"positive","sentiment_score":0.4468128979206085},{"text":"No worries. Let me just check here. Okay.","start_word":66,"end_word":73,"sentiment":"neutral","sentiment_score":0.2225391715764999},{"text":"For your convenience, we can actually add your payment card on your account through PayRx so that there's no need to managing the payment, like, every month. Would you want us to Fantastic. save your card today?","start_word":74,"end_word":110,"sentiment":"positive","sentiment_score":0.38167303800582886},{"text":"Let's do that.","start_word":111,"end_word":113,"sentiment":"neutral","sentiment_score":0.29158318042755127},{"text":"Great.","start_word":114,"end_word":114,"sentiment":"positive","sentiment_score":0.40650475025177},{"text":"No worries. Let me just check here. Okay. Alright. Are you gonna you'll be using your bank account or your credit card? Credit well, debit card. Yeah. Okay. Could you please provide the card number, please? 52 Mhmm. 172954 Okay. 6234 Mhmm. 0146. Thank you so much. I have 5217. Correct? Yep. 2954. Correct? Yep. Yes. 6234. Right? Yeah. 0146. Yep.","start_word":115,"end_word":175,"sentiment":"neutral","sentiment_score":0.06140994653105736},{"text":"Perfect. Thank you so much.","start_word":176,"end_word":180,"sentiment":"positive","sentiment_score":0.500312864780426},{"text":"And can you tell me what's the name appearing on the card, please? It's a Mastercard, and my name's on it. Troy Sanders.","start_word":181,"end_word":203,"sentiment":"neutral","sentiment_score":0.02419307641685009},{"text":"Thank you so much, Troy.","start_word":204,"end_word":208,"sentiment":"positive","sentiment_score":0.5854626893997192},{"text":"Just give me one second. Okay. One moment, please. And how about the expiration date, please? 06/29. Is it 02/2029 or 02/09? 2029. 2029.","start_word":209,"end_word":232,"sentiment":"neutral","sentiment_score":0.0525481179356575},{"text":"But Thank it you it so actually much.","start_word":233,"end_word":240,"sentiment":"positive","sentiment_score":0.4813977479934693},{"text":"just How says 06 slash 29. okay. Got it. How about the CVV or the CBC, please? 598. Thank you. Hold on. Alright. So we successfully made or saved your card on file. Now I'm gonna process the payment. Right? This is $89.95, Yep. and I'm on it. Staying with safeguard. Okay.","start_word":241,"end_word":292,"sentiment":"neutral","sentiment_score":0.13963641226291656},{"text":"Great. We've successfully processed this transaction, so there's no longer outstanding balance on your account.","start_word":293,"end_word":307,"sentiment":"positive","sentiment_score":0.42265936732292175},{"text":"And please disregard the email that you received about the suspension. Of course, your account will not be suspended.","start_word":308,"end_word":326,"sentiment":"neutral","sentiment_score":0.03830379992723465},{"text":"Well, thank you so much for replying as to our email, Troy. All good. Thank you so so much. Have a lovely day. You too, Troy. Have a great day as well.","start_word":327,"end_word":358,"sentiment":"positive","sentiment_score":0.5120745897293091},{"text":"Goodbye for now. Bye bye. Bye.","start_word":359,"end_word":364,"sentiment":"neutral","sentiment_score":0.14591697851816812}],"average":{"sentiment":"neutral","sentiment_score":0.19381727491106307}}}}