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That number again, 0240991666. Please hold while your call is transferred through to the new number. Thank you for calling Nine. Your call is important to us and will be handled by the next available operator. Your call will be recorded for quality assurance and training purposes. You are not required to provide your name or other personal information. If you do not wish for your call to be recorded, please hang up now. At nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy. Please note that disrespectful or abusive language will not be tolerated. 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you for calling Nine. This number has changed. The new number is 0240991666. That number again, 0240991666. Please hold while your call is transferred through to the new number.\n\nThank you for calling Nine. Your call is important to us and will be handled by the next available operator. Your call will be recorded for quality assurance and training purposes. You are not required to provide your name or other personal information. If you do not wish for your call to be recorded, please hang up now.\n\nAt nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy. Please note that disrespectful or abusive language will not be tolerated. Please hold the line.","paragraphs":[{"sentences":[{"text":"Thank you for calling Nine.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.26955226361751555},{"text":"This number has changed.","start":2.3999999,"end":3.86,"sentiment":"neutral","sentiment_score":-0.008455649483948946},{"text":"The new number is 0240991666.","start":4.08,"end":9.78,"sentiment":"neutral","sentiment_score":-0.0065643896348774435},{"text":"That number again, 0240991666.","start":10.16,"end":15.86,"sentiment":"neutral","sentiment_score":-0.005658745765686035},{"text":"Please hold while your call is transferred through to the new number.","start":16.455,"end":19.995,"sentiment":"neutral","sentiment_score":-0.1067828790595134}],"sentiment":"neutral","sentiment_score":-0.0007637586599836747,"num_words":30,"start":0.32,"end":19.995},{"sentences":[{"text":"Thank you for calling Nine.","start":24.615,"end":26.315,"sentiment":"neutral","sentiment_score":0.17796441316604614},{"text":"Your call is important to us and will be handled by the next available operator.","start":26.615,"end":31.05,"sentiment":"neutral","sentiment_score":-0.004424764961004257},{"text":"Your call will be recorded for quality assurance and training purposes.","start":31.43,"end":34.97,"sentiment":"neutral","sentiment_score":-0.026567963544618},{"text":"You are not required to provide your name or other personal information.","start":35.11,"end":38.65,"sentiment":"neutral","sentiment_score":-0.10887621094783147},{"text":"If you do not wish for your call to be recorded, please hang up now.","start":39.03,"end":42.73,"sentiment":"neutral","sentiment_score":-0.2620756576458613}],"sentiment":"neutral","sentiment_score":-0.0811456276489229,"num_words":58,"start":24.615,"end":42.73},{"sentences":[{"text":"At nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy.","start":42.985,"end":54.925,"sentiment":"neutral","sentiment_score":0.32031953283425035},{"text":"Please note that disrespectful or abusive language will not be tolerated.","start":55.440002,"end":59.22,"sentiment":"negative","sentiment_score":-0.5329371636564081},{"text":"Please hold the line.","start":59.760002,"end":60.98,"sentiment":"neutral","sentiment_score":-0.23602557554841042}],"sentiment":"neutral","sentiment_score":0.056428530676798386,"num_words":44,"start":42.985,"end":60.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Nine. This number has changed. The new number is 0240991666. That number again, 0240991666. Please hold while your call is transferred through to the new number.\n\nThank you for calling Nine. Your call is important to us and will be handled by the next available operator. Your call will be recorded for quality assurance and training purposes. You are not required to provide your name or other personal information. If you do not wish for your call to be recorded, please hang up now.\n\nAt nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy. Please note that disrespectful or abusive language will not be tolerated. Please hold the line.","paragraphs":[{"sentences":[{"text":"Thank you for calling Nine.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.26955226361751555},{"text":"This number has changed.","start":2.3999999,"end":3.86,"sentiment":"neutral","sentiment_score":-0.008455649483948946},{"text":"The new number is 0240991666.","start":4.08,"end":9.78,"sentiment":"neutral","sentiment_score":-0.0065643896348774435},{"text":"That number again, 0240991666.","start":10.16,"end":15.86,"sentiment":"neutral","sentiment_score":-0.005658745765686035},{"text":"Please hold while your call is transferred through to the new number.","start":16.455,"end":19.995,"sentiment":"neutral","sentiment_score":-0.1067828790595134}],"sentiment":"neutral","sentiment_score":-0.0007637586599836747,"channel":1,"num_words":30,"start":0.32,"end":19.995},{"sentences":[{"text":"Thank you for calling Nine.","start":24.615,"end":26.315,"sentiment":"neutral","sentiment_score":0.17796441316604614},{"text":"Your call is important to us and will be handled by the next available operator.","start":26.615,"end":31.05,"sentiment":"neutral","sentiment_score":-0.004424764961004257},{"text":"Your call will be recorded for quality assurance and training purposes.","start":31.43,"end":34.97,"sentiment":"neutral","sentiment_score":-0.026567963544618},{"text":"You are not required to provide your name or other personal information.","start":35.11,"end":38.65,"sentiment":"neutral","sentiment_score":-0.10887621094783147},{"text":"If you do not wish for your call to be recorded, please hang up now.","start":39.03,"end":42.73,"sentiment":"neutral","sentiment_score":-0.2620756576458613}],"sentiment":"neutral","sentiment_score":-0.0811456276489229,"channel":1,"num_words":58,"start":24.615,"end":42.73},{"sentences":[{"text":"At nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy.","start":42.985,"end":54.925,"sentiment":"neutral","sentiment_score":0.32031953283425035},{"text":"Please note that disrespectful or abusive language will not be tolerated.","start":55.440002,"end":59.22,"sentiment":"negative","sentiment_score":-0.5329371636564081},{"text":"Please hold the line.","start":59.760002,"end":60.98,"sentiment":"neutral","sentiment_score":-0.23602557554841042}],"sentiment":"neutral","sentiment_score":0.056428530676798386,"channel":1,"num_words":44,"start":42.985,"end":60.98}]},"summary":{"result":"success","short":"The customer called Nine and was informed of a change in the phone number. They were transferred to the new number and asked to hold. The representative reminded the customer that all communication is conducted with courtesy and that disrespectful or abusive language would not be tolerated."},"intents":{"segments":[{"text":"At nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy. Please note that disrespectful or abusive language will not be tolerated. Please hold the line.","start_word":88,"end_word":131,"intents":[{"intent":"Ensure safety","confidence_score":0.012106042}]},{"text":"Please note that disrespectful or abusive language will not be tolerated. Please hold the line.","start_word":117,"end_word":131,"intents":[{"intent":"Remind about disrespectful language","confidence_score":0.0025473137}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Nine. This number has changed. The new number is 0240991666. That number again, 0240991666. Please hold while your call is transferred through to the new number. Thank you for calling Nine. Your call is important to us and will be handled by the next available operator. Your call will be recorded for quality assurance and training purposes. You are not required to provide your name or other personal information. If you do not wish for your call to be recorded, please hang up now. At nine, we strive to ensure a safe, respectful, and inclusive environment for clients, customers, and our team, and we respectfully request that all communication is conducted with courtesy.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":0.05197915434837341},{"text":"Please note that disrespectful or abusive language will not be tolerated.","start_word":117,"end_word":127,"sentiment":"negative","sentiment_score":-0.5426408648490906},{"text":"Please hold the line.","start_word":128,"end_word":131,"sentiment":"neutral","sentiment_score":-0.2456259578466415}],"average":{"sentiment":"neutral","sentiment_score":-0.007133525538157268}}}}