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Mhmm. Yeah. Sure. Yep.\n\nThanks. Hello? Hi, Nikky. This is Ross with Techcom. How are you?\n\nRoss with Techcom. Mhmm. Okay. That's great. So, Nikki, do you have the SKU?\n\nThere's a SKU number on the product above product. SKU. Mhmm. Did you find the product? Nuh-uh.\n\nI mean, did you find the product on our website? Oh, okay. So what product are you after? S a m p l o mag Magna Lock. Right?\n\nWhat's the number? M 62. Actually, there's a specific SKU number for each and every product which helps to find, you know, product immediately. That's the reason I asked you, do you have the SKU? Michael Brown.\n\nGive me a moment. You didn't find it on a website. Right? The product? That's right.\n\nYes. We don't have following item. Sorry. Like, we don't have poly item, Nikki. Yep.\n\nYeah. That's fine. Uh-huh. No worries. 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I have Colin Rigby on the line from CMC Technologies. She's going to a source and a assessor Aboy Magna Lock. Would you like to have a chat to her about that? Lovely. So calling coming through now. Hello? Yep. Hi, Nathan. This is Ross with Tech Home. How are you? I'm good. Thank you. What was your name? Ross with Tech Home. Okay. Yep. I am trying to find out if you guys have got the Essa Abloy Securitron m 62 Mhmm. Mondstadt Magnalot. I'm looking on your website, and they're all Yale. Okay. That's good. So do you have the SKU? Do I have the what? No. Because I'm just looking at your website looking up for the the products, and I can't see it here. So they're looking somewhere else. Pardon? No. That's why I've rung. The Essa Abloy Securitron m 62 Bondster Magna Lock. Yep. Yeah. M 62. That's its number. Nope. Don't. No. Okay. That's why I can't find. Okay. Thank you. 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I have Colin Rigby on the line from CMC Technologies. She's going to a source and a assessor Aboy Magna\n\nChannel 0: Mhmm.\n\nChannel 1: Lock. Would you like to have a chat to her about that?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Lovely. So calling coming through now.\n\nChannel 0: Yep. Thanks. Hello?\n\nChannel 1: Hello? Yep.\n\nChannel 0: Hi, Nikky. This is Ross with Techcom. How\n\nChannel 1: Hi,\n\nChannel 0: are you?\n\nChannel 1: Nathan. This is Ross with Tech Home. How are you? I'm good. Thank you.\n\nWhat was your name?\n\nChannel 0: Ross with Techcom.\n\nChannel 1: Ross with Tech Home. Okay. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: I am trying to find out if you guys have got the Essa Abloy Securitron m 62 Mhmm. Mondstadt Magnalot. I'm looking on your website, and they're all\n\nChannel 0: Okay.\n\nChannel 1: Yale.\n\nChannel 0: That's great.\n\nChannel 1: Okay. That's good.\n\nChannel 0: So, Nikki, do you have the\n\nChannel 1: So do\n\nChannel 0: SKU?\n\nChannel 1: you have the SKU? Do I have the what?\n\nChannel 0: There's a SKU number on the product above product.\n\nChannel 1: No. Because I'm just\n\nChannel 0: SKU.\n\nChannel 1: looking at your website looking up for the the products, and I can't see it here.\n\nChannel 0: Mhmm. Did you\n\nChannel 1: So\n\nChannel 0: find the product?\n\nChannel 1: they're looking somewhere else.\n\nChannel 0: Nuh-uh.\n\nChannel 1: Pardon?\n\nChannel 0: I mean, did you find the product on our website?\n\nChannel 1: No. That's why I've rung.\n\nChannel 0: Oh, okay. So what product are you after?\n\nChannel 1: The Essa Abloy Securitron m 62 Bondster Magna Lock.\n\nChannel 0: S a m p l o mag Magna Lock. Right?\n\nChannel 1: Yep.\n\nChannel 0: What's the number? M 62.\n\nChannel 1: Yeah. M 62. That's its number.\n\nChannel 0: Actually, there's a specific SKU number for each and every product which helps to find, you know, product immediately. That's the reason I asked you, do you have the SKU?\n\nChannel 1: Nope. Don't.\n\nChannel 0: Michael Brown. Give me a moment. You didn't find it on a website. Right? The product?\n\nChannel 1: No.\n\nChannel 0: That's right. Yes. We don't have following item. Sorry. Like, we don't have poly item, Nikki.\n\nChannel 1: Okay. That's\n\nChannel 0: Yep.\n\nChannel 1: why I can't find. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: That's fine.\n\nChannel 1: Bye.\n\nChannel 0: Uh-huh. No worries. 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fine.","start":247.29001,"end":247.93001,"sentiment":"positive","sentiment_score":0.573391854763031}],"sentiment":"positive","sentiment_score":0.573391854763031,"channel":0,"num_words":2,"start":247.29001,"end":247.93001},{"sentences":[{"text":"Bye.","start":247.67688,"end":248.17688,"sentiment":"positive","sentiment_score":0.3599870204925537}],"sentiment":"positive","sentiment_score":0.3599870204925537,"channel":1,"num_words":1,"start":247.67688,"end":248.17688},{"sentences":[{"text":"Uh-huh.","start":247.93001,"end":248.43001,"sentiment":"neutral","sentiment_score":0.16114695370197296},{"text":"No worries.","start":248.61694,"end":249.33694,"sentiment":"neutral","sentiment_score":0.3131937086582184},{"text":"All good.","start":249.33694,"end":249.99693,"sentiment":"neutral","sentiment_score":0.31833313405513763}],"sentiment":"neutral","sentiment_score":0.284840127825737,"channel":0,"num_words":5,"start":247.93001,"end":249.99693}]},"summary":{"result":"success","short":"A customer named Colin Rigby is on the phone with a representative from CMC Technologies, who is trying to get in touch with someone about a source and aackage Abloy Securitron m 62 Bondster Magna Lock. The representative asks for the product number, but the customer cannot find it on the website and the call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"This is Ross with Techcom. How Hi, are you? Nathan. This is Ross with Tech Home. How are you? I'm good. Thank you. What was your name? Ross with Techcom.","start_word":50,"end_word":79,"intents":[{"intent":"Discuss contact information","confidence_score":0.00032515166}]},{"text":"Did you So find the product? they're looking somewhere else.","start_word":171,"end_word":180,"intents":[{"intent":"Find product","confidence_score":0.6862073},{"intent":"Find product","confidence_score":0.09752443}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. I have Colin Rigby on the line from CMC Technologies. She's going to a source and a assessor Aboy Magna Mhmm. Lock. Would you like to have a chat to her about that? Yeah. Sure.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.034727878868579865},{"text":"Lovely. So calling coming through now.","start_word":37,"end_word":42,"sentiment":"positive","sentiment_score":0.4080473780632019},{"text":"Yep.","start_word":43,"end_word":43,"sentiment":"neutral","sentiment_score":0.20328783988952637},{"text":"Thanks.","start_word":44,"end_word":44,"sentiment":"positive","sentiment_score":0.4012702703475952},{"text":"Hello? Hello? Yep. Hi, Nikky. This is Ross with Techcom. How Hi, are you? Nathan. This is Ross with Tech Home. How are you?","start_word":45,"end_word":68,"sentiment":"neutral","sentiment_score":0.12854769825935364},{"text":"I'm good. Thank you.","start_word":69,"end_word":72,"sentiment":"positive","sentiment_score":0.4623529314994812},{"text":"What was your name? Ross with Techcom. Ross with Tech Home. Okay. Yep. Mhmm. I am trying to find out if you guys have got the Essa Abloy Securitron m 62 Mhmm. Mondstadt Magnalot. I'm looking on your website, and they're all Okay. Yale.","start_word":73,"end_word":116,"sentiment":"neutral","sentiment_score":0.030752696096897125},{"text":"That's great. Okay. That's good.","start_word":117,"end_word":121,"sentiment":"positive","sentiment_score":0.49128180742263794},{"text":"So, Nikki, do you have the So do SKU? you have the SKU? Do I have the what? There's a SKU number on the product above product. No. Because I'm just SKU. looking at your website looking up for the the products, and I can't see it here. Mhmm. Did you So find the product? they're looking somewhere else. Nuh-uh. Pardon? I mean, did you find the product on our website? No. That's why I've rung. Oh, okay. So what product are you after? The Essa Abloy Securitron m 62 Bondster Magna Lock. S a m p l o mag Magna Lock. Right? Yep. What's the number? M 62. Yeah. M 62. That's its number. Actually, there's a specific SKU number for each and every product which helps to find, you know, product immediately. That's the reason I asked you, do you have the SKU? Nope. Don't. Michael Brown. Give me a moment. You didn't find it on a website. Right? The product? No. That's right. Yes. We don't have following item. Sorry. Like, we don't have poly item, Nikki. Okay. That's Yep.","start_word":122,"end_word":304,"sentiment":"neutral","sentiment_score":-0.08460117620034296},{"text":"why I can't find.","start_word":305,"end_word":308,"sentiment":"negative","sentiment_score":-0.393492728471756},{"text":"Okay. Yeah. Thank you.","start_word":309,"end_word":312,"sentiment":"neutral","sentiment_score":0.07520504295825958},{"text":"That's fine. Bye.","start_word":313,"end_word":315,"sentiment":"positive","sentiment_score":0.4968052804470062},{"text":"Uh-huh. No worries.","start_word":316,"end_word":318,"sentiment":"neutral","sentiment_score":0.2256413698196411},{"text":"All good.","start_word":319,"end_word":320,"sentiment":"positive","sentiment_score":0.6602321863174438}],"average":{"sentiment":"neutral","sentiment_score":0.004688015070047465}}}}