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Trust the right. Yeah. Yeah. Speaking. Yeah. Yeah. Oh, yeah. We got the the global physical SIM, and we had a lot of problems. We couldn't get it in we couldn't use it in Singapore. We couldn't use it in Italy. It wasn't till we got to Paris and London that actually started working. And, yeah, we weren't very happy with the product. And then they started charging, and I don't know where the data was going. And the last time we recharged was on the fifth and sixth of June. And we've well, since then, I've been home. But do we get a refund on our data? What we haven't used? Okay. Awesome. Yeah. Okay then. Yep. Okay. Okay. Bye. 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Trust the right. Yeah. Yeah. Speaking.\n\nYeah. Yeah. Oh, yeah. We got the the global physical SIM, and we had a lot of problems. We couldn't get it in we couldn't use it in Singapore.\n\nWe couldn't use it in Italy. It wasn't till we got to Paris and London that actually started working. And, yeah, we weren't very happy with the product. And then they started charging, and I don't know where the data was going. And the last time we recharged was on the fifth and sixth of June.\n\nAnd we've well, since then, I've been home. But do we get a refund on our data? What we haven't used? Okay. Awesome.\n\nYeah. Okay then. Yep. Okay. Okay.\n\nBye. Water.","paragraphs":[{"sentences":[{"text":"Hurry up then.","start":0.39999998,"end":1.38,"sentiment":"neutral","sentiment_score":0.0830925777554512},{"text":"Trust the right.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.15376742680867514},{"text":"Yeah.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.0978182926774025},{"text":"Yeah.","start":12.535,"end":12.855,"sentiment":"neutral","sentiment_score":0.018312782049179077},{"text":"Speaking.","start":12.855,"end":13.355,"sentiment":"neutral","sentiment_score":0.015924664214253426}],"sentiment":"neutral","sentiment_score":0.09362619473702377,"num_words":9,"start":0.39999998,"end":13.355},{"sentences":[{"text":"Yeah.","start":14.254999,"end":14.754999,"sentiment":"neutral","sentiment_score":0.020273569971323013},{"text":"Yeah.","start":15.655,"end":16.154999,"sentiment":"neutral","sentiment_score":0.013356728479266168},{"text":"Oh, yeah.","start":22.375,"end":23.195,"sentiment":"neutral","sentiment_score":-0.06761796213686466},{"text":"We got the the global physical SIM, and we had a lot of problems.","start":25.335,"end":30.740002,"sentiment":"neutral","sentiment_score":-0.13562472696815217},{"text":"We couldn't get it in we couldn't use it in Singapore.","start":30.740002,"end":33.48,"sentiment":"neutral","sentiment_score":-0.2168772207065062}],"sentiment":"neutral","sentiment_score":-0.15124142176375308,"num_words":29,"start":14.254999,"end":33.48},{"sentences":[{"text":"We couldn't use it in Italy.","start":34.18,"end":35.64,"sentiment":"neutral","sentiment_score":-0.19675522794326147},{"text":"It wasn't till we got to Paris and London that actually started working.","start":35.7,"end":40.120003,"sentiment":"neutral","sentiment_score":-0.14006097213580057},{"text":"And, yeah, we weren't very happy with the product.","start":43.495,"end":46.155,"sentiment":"negative","sentiment_score":-0.4899685929218928},{"text":"And then they started charging, and I don't know where the data was going.","start":46.215,"end":50.475,"sentiment":"negative","sentiment_score":-0.3783541406903948},{"text":"And the last time we recharged was on the fifth and sixth of June.","start":51.975,"end":57.989998,"sentiment":"neutral","sentiment_score":-0.18000233971646853}],"sentiment":"neutral","sentiment_score":-0.27192914406103746,"num_words":56,"start":34.18,"end":57.989998},{"sentences":[{"text":"And we've well, since then, I've been home.","start":59.25,"end":61.489998,"sentiment":"neutral","sentiment_score":-0.1257740817964077},{"text":"But do we get a refund on our data?","start":61.489998,"end":65.03,"sentiment":"neutral","sentiment_score":-0.17988689243793488},{"text":"What we haven't used?","start":66.61,"end":67.83,"sentiment":"neutral","sentiment_score":-0.14594020321965218},{"text":"Okay.","start":75.125,"end":75.625,"sentiment":"neutral","sentiment_score":0.03825443610548973},{"text":"Awesome.","start":127.375,"end":127.875,"sentiment":"neutral","sentiment_score":0.20527604222297668}],"sentiment":"neutral","sentiment_score":-0.12893065308099208,"num_words":23,"start":59.25,"end":127.875},{"sentences":[{"text":"Yeah.","start":174.20999,"end":174.70999,"sentiment":"neutral","sentiment_score":0.07018698751926422},{"text":"Okay then.","start":180.295,"end":180.855,"sentiment":"neutral","sentiment_score":0.030589634552598},{"text":"Yep.","start":180.855,"end":181.355,"sentiment":"neutral","sentiment_score":0.054844021797180176},{"text":"Okay.","start":185.575,"end":186.075,"sentiment":"neutral","sentiment_score":0.0982583463191986},{"text":"Okay.","start":188.61499,"end":189.11499,"sentiment":"neutral","sentiment_score":0.11542097479104996}],"sentiment":"neutral","sentiment_score":0.06664826658864816,"num_words":6,"start":174.20999,"end":189.11499},{"sentences":[{"text":"Bye.","start":189.25499,"end":189.75499,"sentiment":"neutral","sentiment_score":0.08789794892072678},{"text":"Water.","start":191.25499,"end":191.75499,"sentiment":"neutral","sentiment_score":0.04200877249240875}],"sentiment":"neutral","sentiment_score":0.06495336070656776,"num_words":2,"start":189.25499,"end":191.75499}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hurry up then. Trust the right.\n\nChannel 0: Yes. Yes. Hello. Good afternoon. This is Maureen from Ertol\n\nChannel 1: Yeah.\n\nChannel 0: tech support. Yeah. Am I speaking with Melrose?\n\nChannel 1: Yeah. Speaking. Yeah.\n\nChannel 0: Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: just wanted to ask about mhmm. Just wanted to ask about the issue on your travel SIM card.\n\nChannel 1: Oh, yeah. We got the the global physical SIM, and we had a lot of problems. We couldn't get it in we couldn't use it in Singapore. We couldn't use it in Italy. It wasn't till we got to Paris and London that actually started working.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, we weren't very happy with the product. And then they started charging, and I don't know where the data was going. And the last time we recharged was on the fifth and sixth of June. And we've well, since then, I've been home. But do we get a refund on our data?\n\nWhat we haven't used?\n\nChannel 0: Yeah. Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Awesome.\n\nChannel 0: Hello, Melrose? Yeah. Thank you for waiting. So I'm going to forward you to our other representative.\n\nChannel 1: Yeah.\n\nChannel 0: Is it okay if you mentioned your concern again to him?\n\nChannel 1: Okay then.\n\nChannel 0: He's\n\nChannel 1: Yep.\n\nChannel 0: the one that yeah. He's the one that provided you the SIM card.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Okay. Bye. Water.","paragraphs":[{"sentences":[{"text":"Hurry up then.","start":0.39999998,"end":1.38,"sentiment":"neutral","sentiment_score":0.0830925777554512},{"text":"Trust the right.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.15376742680867514}],"sentiment":"neutral","sentiment_score":0.11843000228206317,"channel":1,"num_words":6,"start":0.39999998,"end":2.74},{"sentences":[{"text":"Yes.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.12545403838157654},{"text":"Yes.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.09486787021160126},{"text":"Hello.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.09766657650470734},{"text":"Good afternoon.","start":5.2799997,"end":6.0,"sentiment":"neutral","sentiment_score":0.2596902549266815},{"text":"This is Maureen from 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Melrose?","start":10.08,"end":11.62,"sentiment":"neutral","sentiment_score":0.024202185124158858}],"sentiment":"neutral","sentiment_score":0.03465440357103944,"channel":0,"num_words":8,"start":8.0,"end":11.62},{"sentences":[{"text":"Yeah.","start":12.535,"end":12.855,"sentiment":"neutral","sentiment_score":0.018312782049179077},{"text":"Speaking.","start":12.855,"end":13.355,"sentiment":"neutral","sentiment_score":0.015924664214253426},{"text":"Yeah.","start":14.254999,"end":14.754999,"sentiment":"neutral","sentiment_score":0.020273569971323013}],"sentiment":"neutral","sentiment_score":0.018170338744918507,"channel":1,"num_words":3,"start":12.535,"end":14.754999},{"sentences":[{"text":"Yeah.","start":15.12,"end":15.599999,"sentiment":"neutral","sentiment_score":0.016881100833415985},{"text":"I","start":15.599999,"end":15.679999,"sentiment":"neutral","sentiment_score":0.014902384020388126}],"sentiment":"neutral","sentiment_score":0.015891742426902056,"channel":0,"num_words":2,"start":15.12,"end":15.679999},{"sentences":[{"text":"Yeah.","start":15.655,"end":16.154999,"sentiment":"neutral","sentiment_score":0.013356728479266168}],"sentiment":"neutral","sentiment_score":0.013356728479266168,"channel":1,"num_words":1,"start":15.655,"end":16.154999},{"sentences":[{"text":"just wanted to ask about mhmm.","start":15.679999,"end":17.835001,"sentiment":"neutral","sentiment_score":0.004966158575067918},{"text":"Just wanted to ask about the issue on your travel SIM card.","start":18.215,"end":21.595001,"sentiment":"neutral","sentiment_score":-0.03483195106188456}],"sentiment":"neutral","sentiment_score":-0.021565914516233735,"channel":0,"num_words":18,"start":15.679999,"end":21.595001},{"sentences":[{"text":"Oh, yeah.","start":22.375,"end":23.195,"sentiment":"neutral","sentiment_score":-0.06761796213686466},{"text":"We got the the global physical SIM, and we had a lot of problems.","start":25.335,"end":30.740002,"sentiment":"neutral","sentiment_score":-0.13562472696815217},{"text":"We couldn't get it in we couldn't use it in Singapore.","start":30.740002,"end":33.48,"sentiment":"neutral","sentiment_score":-0.2168772207065062},{"text":"We couldn't use it in Italy.","start":34.18,"end":35.64,"sentiment":"neutral","sentiment_score":-0.19675522794326147},{"text":"It wasn't till we got to Paris and London that actually started working.","start":35.7,"end":40.120003,"sentiment":"neutral","sentiment_score":-0.14006097213580057}],"sentiment":"neutral","sentiment_score":-0.1613251203266175,"channel":1,"num_words":46,"start":22.375,"end":40.120003},{"sentences":[{"text":"Mhmm.","start":41.92,"end":42.42,"sentiment":"neutral","sentiment_score":-0.11345799267292024}],"sentiment":"neutral","sentiment_score":-0.11345799267292024,"channel":0,"num_words":1,"start":41.92,"end":42.42},{"sentences":[{"text":"And, yeah, we weren't very happy with the product.","start":43.495,"end":46.155,"sentiment":"negative","sentiment_score":-0.4899685929218928},{"text":"And then they started charging, and I don't know where the data was going.","start":46.215,"end":50.475,"sentiment":"negative","sentiment_score":-0.3783541406903948},{"text":"And the last time we recharged was on the fifth and sixth of 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I put you on hold?","start":71.325005,"end":73.005005,"sentiment":"neutral","sentiment_score":0.0005534142255783079},{"text":"Let me just check your account.","start":73.005005,"end":74.465004,"sentiment":"neutral","sentiment_score":0.007452979683876038}],"sentiment":"neutral","sentiment_score":-0.001897380522945348,"channel":0,"num_words":17,"start":69.740005,"end":74.465004},{"sentences":[{"text":"Okay.","start":75.125,"end":75.625,"sentiment":"neutral","sentiment_score":0.03825443610548973}],"sentiment":"neutral","sentiment_score":0.03825443610548973,"channel":1,"num_words":1,"start":75.125,"end":75.625},{"sentences":[{"text":"Okay.","start":77.08501,"end":77.325005,"sentiment":"neutral","sentiment_score":0.04750089347362518},{"text":"Hang on.","start":77.325005,"end":78.145004,"sentiment":"neutral","sentiment_score":0.07132377475500107}],"sentiment":"neutral","sentiment_score":0.06338281432787578,"channel":0,"num_words":3,"start":77.08501,"end":78.145004},{"sentences":[{"text":"Awesome.","start":127.375,"end":127.875,"sentiment":"neutral","sentiment_score":0.20527604222297668}],"sentiment":"neutral","sentiment_score":0.20527604222297668,"channel":1,"num_words":1,"start":127.375,"end":127.875},{"sentences":[{"text":"Hello, Melrose?","start":165.595,"end":166.57501,"sentiment":"neutral","sentiment_score":0.13282443583011627},{"text":"Yeah.","start":168.475,"end":168.955,"sentiment":"neutral","sentiment_score":0.1295081079006195},{"text":"Thank you for waiting.","start":168.955,"end":170.095,"sentiment":"neutral","sentiment_score":0.32741834223270416},{"text":"So I'm going to forward you to our other representative.","start":170.40001,"end":173.62001,"sentiment":"neutral","sentiment_score":0.18859109431505203}],"sentiment":"neutral","sentiment_score":0.2112200759789523,"channel":0,"num_words":17,"start":165.595,"end":173.62001},{"sentences":[{"text":"Yeah.","start":174.20999,"end":174.70999,"sentiment":"neutral","sentiment_score":0.07018698751926422}],"sentiment":"neutral","sentiment_score":0.07018698751926422,"channel":1,"num_words":1,"start":174.20999,"end":174.70999},{"sentences":[{"text":"Is it okay if you mentioned your concern again to him?","start":175.12001,"end":179.46,"sentiment":"neutral","sentiment_score":0.028259962966496296}],"sentiment":"neutral","sentiment_score":0.028259962966496296,"channel":0,"num_words":11,"start":175.12001,"end":179.46},{"sentences":[{"text":"Okay 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card.","start":181.76001,"end":185.06,"sentiment":"neutral","sentiment_score":0.05979957100417879}],"sentiment":"neutral","sentiment_score":0.057614923956302494,"channel":0,"num_words":13,"start":180.96,"end":185.06},{"sentences":[{"text":"Okay.","start":185.575,"end":186.075,"sentiment":"neutral","sentiment_score":0.0982583463191986}],"sentiment":"neutral","sentiment_score":0.0982583463191986,"channel":1,"num_words":1,"start":185.575,"end":186.075},{"sentences":[{"text":"Okay.","start":186.935,"end":187.41501,"sentiment":"neutral","sentiment_score":0.14112967252731323},{"text":"Thank you.","start":187.41501,"end":187.975,"sentiment":"neutral","sentiment_score":0.29526957869529724},{"text":"Bye for now.","start":187.975,"end":188.955,"sentiment":"neutral","sentiment_score":0.20391380786895752}],"sentiment":"neutral","sentiment_score":0.22390170892079672,"channel":0,"num_words":6,"start":186.935,"end":188.955},{"sentences":[{"text":"Okay.","start":188.61499,"end":189.11499,"sentiment":"neutral","sentiment_score":0.11542097479104996},{"text":"Bye.","start":189.25499,"end":189.75499,"sentiment":"neutral","sentiment_score":0.08789794892072678},{"text":"Water.","start":191.25499,"end":191.75499,"sentiment":"neutral","sentiment_score":0.04200877249240875}],"sentiment":"neutral","sentiment_score":0.0817758987347285,"channel":1,"num_words":3,"start":188.61499,"end":191.75499}]},"summary":{"result":"success","short":"A customer named Melrose is on the phone with a representative from Er reminded them of a previous issue with their travel SIM card. They explain that they had trouble using it in Singapore and Italy and were charged incorrectly. The representative promises to forward Melrose to another representative who can assist with their concern."},"intents":{"segments":[{"text":"But do we get a refund on our data?","start_word":141,"end_word":149,"intents":[{"intent":"Seek refund","confidence_score":0.0014734444}]}]},"sentiments":{"segments":[{"text":"Hurry up then. Trust the right. Yes. Yes. Hello. Good afternoon. This is Maureen from Ertol Yeah. tech support. Yeah. Am I speaking with Melrose? Yeah. Speaking. Yeah. Yeah. I Yeah. just wanted to ask about mhmm. Just wanted to ask about the issue on your travel SIM card. Oh, yeah. We got the the global physical SIM, and we had a lot of problems. We couldn't get it in we couldn't use it in Singapore. We couldn't use it in Italy. It wasn't till we got to Paris and London that actually started working. Mhmm.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":-0.04617832973599434},{"text":"And, yeah, we weren't very happy with the product. And then they started charging, and I don't know where the data was going.","start_word":96,"end_word":118,"sentiment":"negative","sentiment_score":-0.41099315881729126},{"text":"And the last time we recharged was on the fifth and sixth of June. And we've well, since then, I've been home. But do we get a refund on our data? What we haven't used? Yeah. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Okay. Hang on. Awesome. Hello, Melrose? Yeah. Thank you for waiting. So I'm going to forward you to our other representative. Yeah. Is it okay if you mentioned your concern again to him? Okay then. He's Yep. the one that yeah. He's the one that provided you the SIM card. Okay. Okay. Thank you. Bye for now. Okay. Bye. Water.","start_word":119,"end_word":231,"sentiment":"neutral","sentiment_score":0.016376933082938194}],"average":{"sentiment":"neutral","sentiment_score":-0.0495941408218876}}}}