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To speak to a member of our sales team, please press 1. To speak to a member of our preconstruction team, please press 2. To speak to a member of our accounts team, please press 3. For anything else, please stay on the line.\n\nThank you for calling OJ Pippen Homes. All of our staff are currently on the phone assisting other clients. If your matter is a sales inquiry, please contact our friendly sales team on 0408329821. If your matter is an inquiry for the maintenance team, please email maintenance@ojpippin.com.au. If your matter is an inquiry for the accounts team, please email teamaccounts@ojpippin","paragraphs":[{"sentences":[{"text":"Thank you for calling OJ Pippen Homes.","start":0.08,"end":2.34,"sentiment":"positive","sentiment_score":0.47751898424965994},{"text":"To speak to a member of our sales team, please press 1.","start":2.96,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.0026531311062475047},{"text":"To speak to a member of our preconstruction team, please press 2.","start":6.8799996,"end":10.9,"sentiment":"neutral","sentiment_score":-0.015415652499844631},{"text":"To speak to a member of our accounts team, please press 3.","start":11.599999,"end":15.04,"sentiment":"neutral","sentiment_score":-0.014702737020949522},{"text":"For anything else, please stay on the line.","start":15.04,"end":18.395,"sentiment":"neutral","sentiment_score":-0.023921194951981306}],"sentiment":"neutral","sentiment_score":0.05532706331680803,"channel":1,"num_words":51,"start":0.08,"end":18.395},{"sentences":[{"text":"Thank you for calling OJ Pippen Homes.","start":41.735,"end":43.835,"sentiment":"positive","sentiment_score":0.37429516656058176},{"text":"All of our staff are currently on the phone assisting other clients.","start":43.895,"end":47.114998,"sentiment":"neutral","sentiment_score":0.05385026459892591},{"text":"If your matter is a sales inquiry, please contact our friendly sales team on 0408329821.","start":47.414997,"end":56.63,"sentiment":"neutral","sentiment_score":-0.08256391324102878},{"text":"If your matter is an inquiry for the maintenance team, please email maintenance@ojpippin.com.au.","start":56.69,"end":63.989998,"sentiment":"neutral","sentiment_score":-0.09933865614808522},{"text":"If your matter is an inquiry for the accounts team, please email teamaccounts@ojpippin","start":64.29,"end":70.229996,"sentiment":"neutral","sentiment_score":-0.05320642809741772}],"sentiment":"neutral","sentiment_score":0.0007454091217368841,"channel":1,"num_words":60,"start":41.735,"end":70.229996}]},"summary":{"result":"success","short":"The customer called OJ Pippen Homes and was given options to speak to different teams or for any other inquiry. The representative informed the customer that all staff are currently on the phone assisting other clients and directed them to contact the friendly sales team for sales inquiries and the maintenance team for maintenance inquiries."},"intents":{"segments":[{"text":"Thank you for calling OJ Pippen Homes. To speak to a member of our sales team, please press 1. To speak to a member of our preconstruction team, please press 2. To speak to a member of our accounts team, please press 3. For anything else, please stay on the line.","start_word":1,"end_word":51,"intents":[{"intent":"Stay on line","confidence_score":0.077040985}]},{"text":"To speak to a member of our sales team, please press 1. To speak to a member of our preconstruction team, please press 2. To speak to a member of our accounts team, please press 3. For anything else, please stay on the line.","start_word":7,"end_word":50,"intents":[{"intent":"Speak to accounts team","confidence_score":0.5736544}]},{"text":"To speak to a member of our sales team, please press 1. To speak to a member of our preconstruction team, please press 2. To speak to a member of our accounts team, please press 3. For anything else, please stay on the line. Thank you for calling OJ Pippen Homes. All of our staff are currently on the phone assisting other clients. If your matter is a sales inquiry, please contact our friendly sales team on 0408329821.","start_word":7,"end_word":84,"intents":[{"intent":"Speak to sales team","confidence_score":0.2369682}]},{"text":"If your matter is a sales inquiry, please contact our friendly sales team on 0408329821.","start_word":70,"end_word":84,"intents":[{"intent":"Contact sales team","confidence_score":0.85011375}]},{"text":"If your matter is an inquiry for the maintenance team, please email maintenance@ojpippin.com.au.","start_word":85,"end_word":97,"intents":[{"intent":"Email maintenance team","confidence_score":0.3451404}]}]},"sentiments":{"segments":[{"text":"Thank you for calling OJ Pippen Homes.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4865069091320038},{"text":"To speak to a member of our sales team, please press 1. To speak to a member of our preconstruction team, please press 2. To speak to a member of our accounts team, please press 3. For anything else, please stay on the line.","start_word":7,"end_word":50,"sentiment":"neutral","sentiment_score":-0.010605379939079285},{"text":"Thank you for calling OJ Pippen Homes.","start_word":51,"end_word":57,"sentiment":"positive","sentiment_score":0.3508901000022888},{"text":"All of our staff are currently on the phone assisting other clients. If your matter is a sales inquiry, please contact our friendly sales team on 0408329821. If your matter is an inquiry for the maintenance team, please email maintenance@ojpippin.com.au. If your matter is an inquiry for the accounts team, please email teamaccounts@ojpippin","start_word":58,"end_word":110,"sentiment":"neutral","sentiment_score":-0.0385122112929821}],"average":{"sentiment":"neutral","sentiment_score":0.03270814448227117}}}}