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What's happening, my man? Yeah. Alright, man. I'm only doing three hours overtime. So 12:00, I'll be off with a beer. Not too bad. Now Ben Clear just called up. I don't take many inbound calls, and this is fucking why. He he's got a text message, and he's all in a panic. He's saying that Hub twenty four has texted him saying they've received a a request to link link an account with his, and he they said, if you do not authorize this, please get in contact. Now I've gone on his hub 24, and I can see his sup who's done that? Oh, really? I can see I can see Ben and Hailey's super is joint, and then Ben and Hailey clears in their joint investment account is there. But, apparently, Hailey is the only one with the login details to the investment account, which he offered about because he's the only one that puts money in there. Seems a bit domestic. I just I just told him, but, mate, I'd have no idea. I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there. So I said I'd just chat with the head of advice. I just said that, and I sort of call him back. Yep. Oh, Jesus. Okay. So what's happened I'm gonna go back to him. What's happened is, technically, now all the accounts are linked, so he can use the same login details for his super to his investment account. Is that correct? Okay. That would be good. I'll that'd be amazing. I mean, I I can do it if you want, but I guess he might think it's a bit more safer coming from you. Okay. Cool, man. I appreciate it. I'll I'll just leave it with you. Alright. Thanks, Tommy. 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Gunn. What's happening, my man? Yeah. Alright, man. I'm only doing three hours overtime.\n\nSo 12:00, I'll be off with a beer. Not too bad. Now Ben Clear just called up. I don't take many inbound calls, and this is fucking why. He he's got a text message, and he's all in a panic.\n\nHe's saying that Hub twenty four has texted him saying they've received a a request to link link an account with his, and he they said, if you do not authorize this, please get in contact. Now I've gone on his hub 24, and I can see his sup who's done that? Oh, really? I can see I can see Ben and Hailey's super is joint, and then Ben and Hailey clears in their joint investment account is there. But, apparently, Hailey is the only one with the login details to the investment account, which he offered about because he's the only one that puts money in there.\n\nSeems a bit domestic. I just I just told him, but, mate, I'd have no idea. I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there. So I said I'd just chat with the head of advice. I just said that, and I sort of call him back.\n\nYep. Oh, Jesus. Okay. So what's happened I'm gonna go back to him. What's happened is, technically, now all the accounts are linked, so he can use the same login details for his super to his investment account.\n\nIs that correct? Okay. That would be good. I'll that'd be amazing. I mean, I I can do it if you want, but I guess he might think it's a bit more safer coming from you.\n\nOkay. Cool, man. I appreciate it. I'll I'll just leave it with you. Alright.\n\nThanks, Tommy. See see you, mate.","paragraphs":[{"sentences":[{"text":"Tom Gunn.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.00428527407348156},{"text":"What's happening, my man?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":-0.026357059367001057},{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.1274008750915527},{"text":"Alright, man.","start":10.24,"end":10.8,"sentiment":"neutral","sentiment_score":0.024272621609270573},{"text":"I'm only doing three hours overtime.","start":10.8,"end":12.66,"sentiment":"neutral","sentiment_score":-0.05475650976101557}],"sentiment":"neutral","sentiment_score":-0.017772781724731127,"num_words":15,"start":3.04,"end":12.66},{"sentences":[{"text":"So 12:00, I'll be off with a beer.","start":12.88,"end":15.28,"sentiment":"neutral","sentiment_score":-0.024428823846392334},{"text":"Not too bad.","start":15.28,"end":15.975,"sentiment":"neutral","sentiment_score":-0.06244518607854843},{"text":"Now Ben Clear just called up.","start":17.975,"end":20.455,"sentiment":"neutral","sentiment_score":-0.24224731077750525},{"text":"I don't take many inbound calls, and this is fucking why.","start":20.455,"end":23.995,"sentiment":"negative","sentiment_score":-0.5341557643630288},{"text":"He he's got a text message, and he's all in a panic.","start":25.175,"end":29.435001,"sentiment":"negative","sentiment_score":-0.40590545783440274}],"sentiment":"neutral","sentiment_score":-0.3145707228919491,"num_words":40,"start":12.88,"end":29.435001},{"sentences":[{"text":"He's saying that Hub twenty four has texted him saying they've received a a request to link link an account with his, and he they said, if you do not authorize this, please get in contact.","start":30.46,"end":43.739998,"sentiment":"neutral","sentiment_score":-0.264875676896837},{"text":"Now I've gone on his hub 24, and I can see his sup who's done that?","start":43.739998,"end":53.554996,"sentiment":"neutral","sentiment_score":-0.07242465391755104},{"text":"Oh, really?","start":55.375,"end":56.114998,"sentiment":"neutral","sentiment_score":-0.022831921465694904},{"text":"I can see I can see Ben and Hailey's super is joint, and then Ben and Hailey clears in their joint investment account is there.","start":59.15,"end":65.950005,"sentiment":"neutral","sentiment_score":-0.02885035641491413},{"text":"But, apparently, Hailey is the only one with the login details to the investment account, which he offered about because he's the only one that puts money in there.","start":65.950005,"end":74.604996,"sentiment":"neutral","sentiment_score":-0.11835254651719126}],"sentiment":"neutral","sentiment_score":-0.13790245771546056,"num_words":108,"start":30.46,"end":74.604996},{"sentences":[{"text":"Seems a bit domestic.","start":74.98499,"end":76.125,"sentiment":"neutral","sentiment_score":-0.0800740122795105},{"text":"I just I just told him, but, mate, I'd have no idea.","start":76.905,"end":79.945,"sentiment":"neutral","sentiment_score":-0.16219041993220648},{"text":"I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there.","start":79.945,"end":85.11,"sentiment":"neutral","sentiment_score":-0.20507111596433739},{"text":"So I said I'd just chat with the head of advice.","start":85.11,"end":86.95,"sentiment":"neutral","sentiment_score":-0.15241774848916315},{"text":"I just said that, and I sort of call him back.","start":86.95,"end":89.770004,"sentiment":"neutral","sentiment_score":-0.09125980726358565}],"sentiment":"neutral","sentiment_score":-0.1551471123667924,"num_words":57,"start":74.98499,"end":89.770004},{"sentences":[{"text":"Yep.","start":100.965,"end":101.465,"sentiment":"neutral","sentiment_score":0.07939071953296661},{"text":"Oh, Jesus.","start":113.46,"end":114.44,"sentiment":"neutral","sentiment_score":0.06039615906774998},{"text":"Okay.","start":117.86,"end":118.26,"sentiment":"neutral","sentiment_score":0.07699289917945862},{"text":"So what's happened I'm gonna go back to him.","start":118.26,"end":120.1,"sentiment":"neutral","sentiment_score":0.05590887491901716},{"text":"What's happened is, technically, now all the accounts are linked, so he can use the same login details for his super to his investment account.","start":120.1,"end":128.865,"sentiment":"neutral","sentiment_score":0.07074089825153351}],"sentiment":"neutral","sentiment_score":0.06707574387914256,"num_words":38,"start":100.965,"end":128.865},{"sentences":[{"text":"Is that correct?","start":128.865,"end":129.605,"sentiment":"neutral","sentiment_score":0.06367952624956767},{"text":"Okay.","start":133.68001,"end":134.16,"sentiment":"neutral","sentiment_score":0.22583161294460297},{"text":"That would be good.","start":134.16,"end":134.96,"sentiment":"positive","sentiment_score":0.49034515023231506},{"text":"I'll that'd be amazing.","start":134.96,"end":136.40001,"sentiment":"positive","sentiment_score":0.5734570175409317},{"text":"I mean, I I can do it if you want, but I guess he might think it's a bit more safer coming from you.","start":136.40001,"end":141.3,"sentiment":"neutral","sentiment_score":0.1790129098420342}],"sentiment":"neutral","sentiment_score":0.2491219083054198,"num_words":36,"start":128.865,"end":141.3},{"sentences":[{"text":"Okay.","start":151.855,"end":152.255,"sentiment":"neutral","sentiment_score":0.20454180240631104},{"text":"Cool, man.","start":152.255,"end":152.735,"sentiment":"positive","sentiment_score":0.4906674176454544},{"text":"I appreciate it.","start":152.735,"end":153.295,"sentiment":"positive","sentiment_score":0.6440913875897726},{"text":"I'll I'll just leave it with 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Can you hear me okay?\n\nChannel 1: Tom Gunn. What's happening, my man?\n\nChannel 0: Oh, mate. It's a lovely Friday. Fantastic. You?\n\nChannel 1: Yeah. Alright, man. I'm only doing three hours overtime. So 12:00,\n\nChannel 0: Oh.\n\nChannel 1: I'll be off with a beer. Not too bad.\n\nChannel 0: Yeah.\n\nChannel 1: Now Ben Clear just called up. I don't take many inbound calls, and this is fucking why.\n\nChannel 0: Yeah.\n\nChannel 1: He he's got a text message, and he's all in a panic. He's saying that Hub twenty four has texted him saying they've received a a request to link link an account with his, and he they said, if you do not authorize this, please get in contact. Now I've gone on his hub 24, and I can see\n\nChannel 0: Samantha's\n\nChannel 1: his\n\nChannel 0: just\n\nChannel 1: sup\n\nChannel 0: done that. Samantha's just done that.\n\nChannel 1: who's done that?\n\nChannel 0: Samantha.\n\nChannel 1: Oh, really?\n\nChannel 0: Yep.\n\nChannel 1: I can see I can see Ben and Hailey's super is joint, and then Ben and Hailey clears in their joint investment account is there. But, apparently, Hailey is the only one with the login details to the investment account, which he offered about because he's the only one that puts money in there. Seems\n\nChannel 0: Yes.\n\nChannel 1: a bit domestic. I just I just told him, but, mate, I'd have no idea. I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there. So I said I'd just chat with the head of advice. I just said that, and I sort of call\n\nChannel 0: Yeah.\n\nChannel 1: him back.\n\nChannel 0: No. That's cool. We were we were calling up Hub to confirm a couple of things on his account, like, who needs to sign what, yada yada yada. I just get it all out, like, coded down. And\n\nChannel 1: Yep.\n\nChannel 0: the guy on Hub was like, oh, he's already got a login to super, so I can just link that to the IDPS one. Now he's gotta log in because he didn't have a login for the investment account. So they literally just did that over the phone.\n\nChannel 1: Oh, Jesus.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So what's happened I'm gonna go back to him. What's happened is, technically, now all the accounts are linked, so he can use the same login details for his super to his investment account. Is that correct?\n\nChannel 0: Yeah. Yeah. I can I can give him a call, mate?\n\nChannel 1: Okay. That would be good. I'll that'd be amazing. I mean, I I can do it if you want, but I guess he might think it's a bit more safer coming from you.\n\nChannel 0: Yeah. No. That's all good. I'm literally gonna be like, look. I'm trying to get all this sorted out.\n\nWe were just on the phone confirming a few details, and we they ended up just doing this. Now I'll I'll forward it.\n\nChannel 1: Okay. Cool, man. I appreciate it. I'll I'll just leave it with you.\n\nChannel 0: Alright. Thanks,\n\nChannel 1: Alright.\n\nChannel 0: man.\n\nChannel 1: Thanks,\n\nChannel 0: I'll talk\n\nChannel 1: Tommy.\n\nChannel 0: to you soon.\n\nChannel 1: See see you, mate.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":-0.002035591285675764},{"text":"Can you hear me okay?","start":1.4399999,"end":2.58,"sentiment":"neutral","sentiment_score":-0.006415155529975891}],"sentiment":"neutral","sentiment_score":-0.00568522815592587,"channel":0,"num_words":6,"start":0.96,"end":2.58},{"sentences":[{"text":"Tom Gunn.","start":3.04,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.00428527407348156},{"text":"What's happening, my man?","start":3.6799998,"end":4.9,"sentiment":"neutral","sentiment_score":-0.026357059367001057}],"sentiment":"neutral","sentiment_score":-0.018999797602494557,"channel":1,"num_words":6,"start":3.04,"end":4.9},{"sentences":[{"text":"Oh, 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down.","start":98.085,"end":100.265,"sentiment":"neutral","sentiment_score":0.1368421589334806},{"text":"And","start":100.565,"end":101.065,"sentiment":"neutral","sentiment_score":0.06723858416080475}],"sentiment":"neutral","sentiment_score":0.13561751477812467,"channel":0,"num_words":38,"start":89.409996,"end":101.065},{"sentences":[{"text":"Yep.","start":100.965,"end":101.465,"sentiment":"neutral","sentiment_score":0.07939071953296661}],"sentiment":"neutral","sentiment_score":0.07939071953296661,"channel":1,"num_words":1,"start":100.965,"end":101.465},{"sentences":[{"text":"the guy on Hub was like, oh, he's already got a login to super, so I can just link that to the IDPS one.","start":101.604996,"end":106.68,"sentiment":"neutral","sentiment_score":0.05369465045320491},{"text":"Now he's gotta log in because he didn't have a login for the investment account.","start":106.68,"end":110.54,"sentiment":"neutral","sentiment_score":-0.017046849057078362},{"text":"So they literally just did 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person is on a Friday afternoon phone call with someone named Tom Gunn. They discuss a request to link an account with someone named Hub and clarify details about the account. They also discuss a login for the account and decide to call back later to sort things out."},"intents":{"segments":[{"text":"I just I just told him, but, mate, I'd have no idea. I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there. So I said I'd just chat with the head of advice. I just said that, and I sort of call Yeah.","start_word":195,"end_word":246,"intents":[{"intent":"Communicate with vevo","confidence_score":0.000015575535}]},{"text":"I can I can give him a call, mate? Okay.","start_word":379,"end_word":388,"intents":[{"intent":"Request call back","confidence_score":0.0036834911}]}]},"sentiments":{"segments":[{"text":"Hello? Can you hear me okay? Tom Gunn. What's happening, my man? Oh, mate.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.03657647594809532},{"text":"It's a lovely Friday. Fantastic. You?","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.5906131267547607},{"text":"Yeah. Alright, man. I'm only doing three hours overtime. So 12:00, Oh. I'll be off with a beer. Not too bad. Yeah. Now Ben Clear just called up.","start_word":20,"end_word":47,"sentiment":"neutral","sentiment_score":-0.056401751935482025},{"text":"I don't take many inbound calls, and this is fucking why.","start_word":48,"end_word":58,"sentiment":"negative","sentiment_score":-0.5309746861457825},{"text":"Yeah.","start_word":59,"end_word":59,"sentiment":"neutral","sentiment_score":-0.19906792044639587},{"text":"He he's got a text message, and he's all in a panic.","start_word":60,"end_word":71,"sentiment":"negative","sentiment_score":-0.4029924273490906},{"text":"He's saying that Hub twenty four has texted him saying they've received a a request to link link an account with his, and he they said, if you do not authorize this, please get in contact. Now I've gone on his hub 24, and I can see Samantha's his just sup done that. Samantha's just done that. who's done that? Samantha. Oh, really? Yep. I can see I can see Ben and Hailey's super is joint, and then Ben and Hailey clears in their joint investment account is there. But, apparently, Hailey is the only one with the login details to the investment account, which he offered about because he's the only one that puts money in there. Seems Yes. a bit domestic. I just I just told him, but, mate, I'd have no idea. I'm I'm sorry, but I'll chat to and, unfortunately, I wanna speak with Veronica, and she's obviously not there. So I said I'd just chat with the head of advice. I just said that, and I sort of call Yeah. him back. No.","start_word":72,"end_word":249,"sentiment":"neutral","sentiment_score":-0.13752696332469416},{"text":"That's cool.","start_word":250,"end_word":251,"sentiment":"positive","sentiment_score":0.4792639911174774},{"text":"We were we were calling up Hub to confirm a couple of things on his account, like, who needs to sign what, yada yada yada. I just get it all out, like, coded down. And Yep. the guy on Hub was like, oh, he's already got a login to super, so I can just link that to the IDPS one. Now he's gotta log in because he didn't have a login for the investment account. So they literally just did that over the phone. Oh, Jesus. Yeah. Okay. So what's happened I'm gonna go back to him. What's happened is, technically, now all the accounts are linked, so he can use the same login details for his super to his investment account. Is that correct? Yeah. Yeah. I can I can give him a call, mate? Okay.","start_word":252,"end_word":388,"sentiment":"neutral","sentiment_score":0.06531257182359695},{"text":"That would be good. I'll that'd be amazing.","start_word":389,"end_word":396,"sentiment":"positive","sentiment_score":0.5434326529502869},{"text":"I mean, I I can do it if you want, but I guess he might think it's a bit more safer coming from you. Yeah. No. That's all good. I'm literally gonna be like, look. I'm trying to get all this sorted out. We were just on the phone confirming a few details, and we they ended up just doing this. Now I'll I'll forward it. Okay.","start_word":397,"end_word":463,"sentiment":"neutral","sentiment_score":0.109133280813694},{"text":"Cool, man. I appreciate it. I'll I'll just leave it with you.","start_word":464,"end_word":475,"sentiment":"positive","sentiment_score":0.4286801517009735},{"text":"Alright.","start_word":476,"end_word":476,"sentiment":"neutral","sentiment_score":0.2664942741394043},{"text":"Thanks, Alright.","start_word":477,"end_word":478,"sentiment":"positive","sentiment_score":0.37228575348854065},{"text":"man.","start_word":479,"end_word":479,"sentiment":"neutral","sentiment_score":0.27129822969436646},{"text":"Thanks, I'll talk Tommy.","start_word":480,"end_word":483,"sentiment":"positive","sentiment_score":0.3504524827003479},{"text":"to you soon. See see you, mate.","start_word":484,"end_word":490,"sentiment":"neutral","sentiment_score":0.26054426176207407}],"average":{"sentiment":"neutral","sentiment_score":0.003301815553144975}}}}