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Good morning. This is Maureen from Ertow tech support. Yes. Am I speaking with Basnet?\n\nYeah. Just wanted to confirm regarding your order because we're currently activating the service at the address. And just wanted to ask if you you need a router or you already have one. Yeah. So after the activation, we're going to send you an email instruction on how to connect the your own router, and we can check if that router is also compatible.\n\nBecause for router, we need compatible with OPTIC fiber upgrade connection. We I can also walk you through over the phone if you need assistance. But upon checking here, you choose a six month contract. Yeah. And under that, you're providing a router, a free router.\n\nYou just need to pay for the delivery fee if you also want instead of configuring your old router. Yeah. Okay. Okay. Sure.\n\nOnce we're done, I'll send you the email instruction, and you can also call me if you need assistance. Mhmm. Okay. Thank you. Bye for now.\n\nMhmm. Yeah. That's correct. Okay. You're welcome, buddy.\n\nYeah. Sure. Usually, the activation takes within twenty four hours within this day or twenty four hours. Mhmm. Okay.\n\nThank you. 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This is Rita. Yeah. Yep. Mhmm. I already have one router. Yeah. Mhmm. Okay. Yes. Mhmm. Okay. Because, like, I already have the router and, like, I have to wait for the delivery. Like, that's why I didn't want to wait for delivery. Yeah. Because I have to do some some work in my computer. Yeah. That's why. I just need the Internet for now. Yeah. Okay. Yeah. Yeah. Thank you. So this is the customer support number for Aate? Okay. Okay. Thank you so much. So so I have, like, one quick question. So how long it's gonna take for the activation? Oh, okay. Okay. Okay. Yeah. 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This is Rita. Yeah. Yep. Mhmm.\n\nI already have one router. Yeah. Mhmm. Okay. Yes.\n\nMhmm. Okay. Because, like, I already have the router and, like, I have to wait for the delivery. Like, that's why I didn't want to wait for delivery. Yeah.\n\nBecause I have to do some some work in my computer. Yeah. That's why. I just need the Internet for now. Yeah.\n\nOkay. Yeah. Yeah. Thank you. So this is the customer support number for Aate?\n\nOkay. Okay. Thank you so much. So so I have, like, one quick question. So how long it's gonna take for the activation?\n\nOh, okay. Okay. Okay. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.0822671502828598},{"text":"This is Rita.","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07282111048698425},{"text":"Yeah.","start":11.599999,"end":11.92,"sentiment":"neutral","sentiment_score":0.07133551687002182},{"text":"Yep.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.09413756430149078},{"text":"Mhmm.","start":19.635,"end":20.135,"sentiment":"neutral","sentiment_score":0.05482619255781174}],"sentiment":"neutral","sentiment_score":0.07443282221044813,"num_words":7,"start":6.08,"end":20.135},{"sentences":[{"text":"I already have one 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Good morning. This is Maureen from Ertow tech support.\n\nChannel 1: Hello. This is Rita.\n\nChannel 0: Yes. Am I speaking with Basnet?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yeah. Just wanted to confirm regarding your order because we're currently activating the service\n\nChannel 1: Mhmm.\n\nChannel 0: at the address. And just wanted to ask if you you need a router or you already have one.\n\nChannel 1: I already have one router. Yeah.\n\nChannel 0: Yeah. So after the activation, we're going to send you an email instruction on how\n\nChannel 1: Mhmm.\n\nChannel 0: to connect the your own router, and we can check if that router is also compatible. Because for router, we need compatible with OPTIC fiber upgrade connection. We I can also walk you through over the phone if you need assistance. But upon checking here, you choose a six month contract.\n\nChannel 1: Okay. Yes.\n\nChannel 0: Yeah. And under that, you're providing a router,\n\nChannel 1: Mhmm.\n\nChannel 0: a free router. You just need to pay for the delivery fee if you also want instead of configuring your old router.\n\nChannel 1: Okay. Because, like, I already have the router and, like, I have to wait for the delivery. Like, that's why I didn't want to wait for\n\nChannel 0: Yeah.\n\nChannel 1: delivery. Yeah. Because\n\nChannel 0: Okay.\n\nChannel 1: I have to do some some work in my computer. Yeah. That's why. I just need the Internet for now.\n\nChannel 0: Okay. Sure. Once we're done, I'll send you the email instruction, and you can also call me if you need assistance.\n\nChannel 1: Yeah. Okay. Yeah.\n\nChannel 0: Mhmm. Okay. Thank you. Bye for now.\n\nChannel 1: Yeah. Thank you. So this is the customer\n\nChannel 0: Mhmm.\n\nChannel 1: support number for Aate?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Okay. Thank you so much.\n\nChannel 0: Okay. You're\n\nChannel 1: So\n\nChannel 0: welcome, buddy.\n\nChannel 1: so I have, like, one quick question. 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The representative confirms that Basnet will receive an email instructions on how to connect their router and offers to help with the activation process. The representative also provides Basnet with a support number and informs them that the activation will take between 24 hours and 24 hours."},"intents":{"segments":[{"text":"Am I speaking with Basnet? Yeah.","start_word":15,"end_word":20,"intents":[{"intent":"Confirm order","confidence_score":0.5446239}]},{"text":"And just wanted to ask if you you need a router or you already have one. I already have one router.","start_word":40,"end_word":60,"intents":[{"intent":"Inquire about router compatibility","confidence_score":0.040297497}]},{"text":"So after the activation, we're going to send you an email instruction on how Mhmm. to connect the your own router, and we can check if that router is also compatible. Because for router, we need compatible with OPTIC fiber upgrade connection. We I can also walk you through over the phone if you need assistance. But upon checking here, you choose a six month contract. Okay.","start_word":63,"end_word":129,"intents":[{"intent":"Send email instruction","confidence_score":0.047606263},{"intent":"Send email instruction","confidence_score":0.018728474}]},{"text":"And under that, you're providing a router, Mhmm. a free router. You just need to pay for the delivery fee if you also want instead of configuring your old router. Okay.","start_word":132,"end_word":162,"intents":[{"intent":"Provide router option","confidence_score":0.0005604047},{"intent":"Pay delivery fee","confidence_score":0.14703894}]},{"text":"So this is the customer Mhmm. support number for Aate? Yeah.","start_word":247,"end_word":257,"intents":[{"intent":"Ask about support number","confidence_score":0.024501141}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16212165355682373},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3851389288902282},{"text":"This is Maureen from Ertow tech support. Hello. This is Rita. Yes. Am I speaking with Basnet? Yeah. Yep. Yeah. Just wanted to confirm regarding your order because we're currently activating the service Mhmm. at the address. And just wanted to ask if you you need a router or you already have one. I already have one router. Yeah. Yeah. So after the activation, we're going to send you an email instruction on how Mhmm. to connect the your own router, and we can check if that router is also compatible. Because for router, we need compatible with OPTIC fiber upgrade connection. We I can also walk you through over the phone if you need assistance. But upon checking here, you choose a six month contract. Okay. Yes. Yeah. And under that, you're providing a router, Mhmm. a free router. You just need to pay for the delivery fee if you also want instead of configuring your old router. Okay. Because, like, I already have the router and, like, I have to wait for the delivery. Like, that's why I didn't want to wait for Yeah. delivery. Yeah. Because Okay. I have to do some some work in my computer. Yeah. That's why. I just need the Internet for now. Okay. Sure. Once we're done, I'll send you the email instruction, and you can also call me if you need assistance. Yeah. Okay. Yeah. Mhmm. Okay. Thank you. Bye for now. Yeah. Thank you. So this is the customer Mhmm. support number for Aate? Yeah. That's correct. Okay. Okay.","start_word":3,"end_word":261,"sentiment":"neutral","sentiment_score":0.05614696815609932},{"text":"Thank you so much.","start_word":262,"end_word":265,"sentiment":"positive","sentiment_score":0.43382760882377625},{"text":"Okay. You're So welcome, buddy. so I have, like, one quick question. So Yeah. how long Sure. it's gonna take for the activation? Usually, the activation takes within twenty four hours within this day or twenty four hours. Oh, okay. Okay. Okay. Yeah. Mhmm. Thank you. Okay.","start_word":266,"end_word":312,"sentiment":"neutral","sentiment_score":0.06675386428833008},{"text":"Thank you.","start_word":313,"end_word":314,"sentiment":"positive","sentiment_score":0.3643420934677124},{"text":"Bye.","start_word":315,"end_word":315,"sentiment":"neutral","sentiment_score":0.21528518199920657}],"average":{"sentiment":"neutral","sentiment_score":0.06746204490335579}}}}