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you?","start":15.495,"end":17.015,"sentiment":"neutral","sentiment_score":-0.05062850331887603},{"text":"Is this a cold call?","start":17.015,"end":18.234999,"sentiment":"neutral","sentiment_score":-0.11542404890060425}],"sentiment":"neutral","sentiment_score":-0.07334639318287373,"channel":1,"num_words":14,"start":15.094999,"end":18.234999},{"sentences":[{"text":"that runs no.","start":19.175,"end":19.755001,"sentiment":"neutral","sentiment_score":-0.28538112839063007}],"sentiment":"neutral","sentiment_score":-0.28538112839063007,"channel":0,"num_words":3,"start":19.175,"end":19.755001},{"sentences":[{"text":"Okay.","start":20.935,"end":21.255,"sentiment":"neutral","sentiment_score":-0.09943962097167967},{"text":"You're a cybersecurity","start":21.255,"end":22.074999,"sentiment":"neutral","sentiment_score":-0.10197983930508296}],"sentiment":"neutral","sentiment_score":-0.10134478472173214,"channel":1,"num_words":4,"start":20.935,"end":22.074999},{"sentences":[{"text":"Because you","start":21.654999,"end":22.635,"sentiment":"neutral","sentiment_score":-0.12436708062887192}],"sentiment":"neutral","sentiment_score":-0.12436708062887192,"channel":0,"num_words":2,"start":21.654999,"end":22.635},{"sentences":[{"text":"company.","start":22.294998,"end":22.775,"sentiment":"neutral","sentiment_score":-0.10348419845104218},{"text":"Are you trying to sell me something?","start":22.775,"end":24.715,"sentiment":"neutral","sentiment_score":-0.1750238346202033}],"sentiment":"neutral","sentiment_score":-0.16608138009905815,"channel":1,"num_words":8,"start":22.294998,"end":24.715},{"sentences":[{"text":"no.","start":25.335,"end":25.735,"sentiment":"neutral","sentiment_score":-0.2528974711894989},{"text":"We just only asking your availability just to present our 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please?","start":32.42,"end":34.36,"sentiment":"negative","sentiment_score":-0.5510458482636346}],"sentiment":"negative","sentiment_score":-0.4995982100566228,"channel":1,"num_words":12,"start":31.46,"end":34.36},{"sentences":[{"text":"Okay.","start":35.190002,"end":35.690002,"sentiment":"neutral","sentiment_score":-0.07064978778362274},{"text":"Sure.","start":35.75,"end":36.25,"sentiment":"neutral","sentiment_score":0.05325697362422943},{"text":"Thank you.","start":36.47,"end":37.21,"sentiment":"neutral","sentiment_score":0.2074657678604126}],"sentiment":"neutral","sentiment_score":0.09938468039035797,"channel":0,"num_words":4,"start":35.190002,"end":37.21},{"sentences":[{"text":"Thank you.","start":36.739998,"end":37.559998,"sentiment":"neutral","sentiment_score":0.25917692482471466},{"text":"Bye.","start":39.46,"end":39.96,"sentiment":"neutral","sentiment_score":0.08609964698553085}],"sentiment":"neutral","sentiment_score":0.20148449887832007,"channel":1,"num_words":3,"start":36.739998,"end":39.96}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary calls a customer who seems to be answering cold calls and selling cybersecurity products. Mary asks the customer to take her number off their list and the customer refuses. The call ends politely."},"intents":{"segments":[{"text":"Can you take my number off your list, please? Okay. Sure.","start_word":78,"end_word":88,"intents":[{"intent":"Remove number from list","confidence_score":0.029233608}]}]},"sentiments":{"segments":[{"text":"Hello. Mark speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.042450811713933945},{"text":"Hi. Good afternoon. Mark, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":19,"sentiment":"positive","sentiment_score":0.4232821464538574},{"text":"Yeah. Is this a cold call? Actually, we are a cybersecurity company Okay. Can you answer the question I asked you? Is this a cold call? that runs no. Okay. You're a cybersecurity Because you company. Are you trying to sell me something? no. We just only asking your availability just to present our company. Okay.","start_word":20,"end_word":75,"sentiment":"neutral","sentiment_score":-0.12033501267433168},{"text":"No. Thanks. Can you take my number off your list, please?","start_word":76,"end_word":86,"sentiment":"negative","sentiment_score":-0.4975236058235169},{"text":"Okay. Sure. Thank you. Thank you. Bye.","start_word":87,"end_word":93,"sentiment":"neutral","sentiment_score":0.12562140822410583}],"average":{"sentiment":"neutral","sentiment_score":-0.030776344076560363}}}}