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Have you already processed your order? Have you sorry? You did not. Okay. I'm just trying to confirm if you already processed your order and trying to be connected, or you are trying to do it just to inquire and process the order first. Okay. Thank you so much for clarifying. So, yeah, technically, if you already known which network is enabled for your service address, our ordering process should be done through the website. Or if you would like us to check your address, we can go ahead and do so as well. Is it a Asupa, Linham, NBN? Oh, it's an NBN. Okay. That's good to know. So, basically, we also have NBN plans, and were you able to check our site? Because we do have some plans in NBN with a different amount and different MBPS. Yes. So our website is airtel.net.au. And then once you visit the website, you will be able to see a different network since your address, as you mentioned, is NBN. You just need to click directly the NBN tab, and then you will be able to see the different plan options that we have for you. You just need to select which one you preferred or needed, and then you can also see our further details, credential information, terms and agreement, and also the options for contract. We have no contract, twelve month contract, and twenty four month contract. If you sign up for twelve month contract, you will be getting zero connection fee, and then you will get 15% for your first three months. Right? So that's the process is once we receive your activation order from our site, our provisioning and technical team will go ahead and start doing the process to activate your Internet service, and then they will send you some details via SMS, emails, and call. Okay? You're welcome. And if you have any further questions, just ring us back. We're open until 6PM. Okay. Thank you so much. Have a good one. You're welcome. 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Good morning. Thank you for calling Urtell. This is accounts department. How may I help you today?\n\nOh, sure. I would love to help you today. I just wanted to confirm. Have you already processed your order? Have you sorry?\n\nYou did not. Okay. I'm just trying to confirm if you already processed your order and trying to be connected, or you are trying to do it just to inquire and process the order first. Okay. Thank you so much for clarifying.\n\nSo, yeah, technically, if you already known which network is enabled for your service address, our ordering process should be done through the website. Or if you would like us to check your address, we can go ahead and do so as well. Is it a Asupa, Linham, NBN? Oh, it's an NBN. Okay.\n\nThat's good to know. So, basically, we also have NBN plans, and were you able to check our site? Because we do have some plans in NBN with a different amount and different MBPS. Yes. 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And if you have any further questions, just ring us back.\n\nWe're open until 6PM. Okay. Thank you so much. Have a good one. You're welcome.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.364359587430954},{"text":"Good morning.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.5808366239070892},{"text":"Thank you for calling Urtell.","start":1.1999999,"end":2.56,"sentiment":"positive","sentiment_score":0.6930075407028198},{"text":"This is accounts department.","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.5570157766342163},{"text":"How may I help you today?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.5802158812681834}],"sentiment":"positive","sentiment_score":0.5944682740502887,"num_words":18,"start":0.32,"end":5.06},{"sentences":[{"text":"Oh, sure.","start":14.834999,"end":15.634999,"sentiment":"positive","sentiment_score":0.3998834490776062},{"text":"I would love to help you 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I want to activate my Internet Wi Fi at 33 Road Lane. I didn't Well, excuse me? Inquire and processed the order first. I didn't buy the Internet.\n\nI didn't purchase any Internet yet. Yeah. It's a It's an NBN. It's an NBN. Okay.\n\nOkay. Alright. Thank you. Alright. 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Good morning. Thank you for calling Urtell. This is accounts department. How may I help you today?\n\nChannel 1: Hello. I want to activate my Internet Wi Fi at 33 Road Lane.\n\nChannel 0: Oh, sure. I would love to help you today. I just wanted to confirm. Have you already processed your order?\n\nChannel 1: I didn't\n\nChannel 0: Have you sorry? You did not.\n\nChannel 1: Well, excuse me?\n\nChannel 0: Okay. I'm just trying to confirm if you already processed your order and trying to be connected, or you are trying to do it just to inquire and process the order first.\n\nChannel 1: Inquire and processed the order first. I didn't buy the Internet. I didn't purchase any Internet yet.\n\nChannel 0: Okay. Thank you so much for clarifying. So, yeah, technically, if you already known which network is enabled for your service address, our ordering process should be done through the website. Or if you would like us to check your address, we can go ahead and do so as well.\n\nChannel 1: Yeah.\n\nChannel 0: Is it\n\nChannel 1: It's a\n\nChannel 0: a Asupa, Linham, NBN?\n\nChannel 1: It's an NBN. It's an NBN.\n\nChannel 0: Oh, it's an NBN. Okay. That's good to know. So, basically, we also have NBN plans, and were you able to check our site? Because we do have some plans in NBN with a different amount and different MBPS.\n\nYes.\n\nChannel 1: Okay.\n\nChannel 0: So our website is airtel.net.au. And then once you visit the website, you will be able to see a different network since your address, as you mentioned, is NBN. You just need to click directly the NBN tab, and then you will be able to see the different plan options that we have for you. You just need to select which one you preferred or needed, and then you can also see our further details, credential information, terms and agreement, and also the options for contract. We have no contract, twelve month contract, and twenty four month contract.\n\nIf you sign up for twelve month contract, you will be getting zero connection fee, and then you will get 15% for your first three months.\n\nChannel 1: Okay.\n\nChannel 0: Right? So that's the process is once we receive your activation order from our site, our provisioning and technical team will go ahead and start doing the process to activate your Internet service, and then they will send you some details via SMS, emails, and call.\n\nChannel 1: Alright.\n\nChannel 0: Okay?\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. And if you have any further questions, just ring us back. We're open until 6PM.\n\nChannel 1: Alright.\n\nChannel 0: Okay. Thank you so much. Have\n\nChannel 1: Thank\n\nChannel 0: a good one.\n\nChannel 1: you. Have a good\n\nChannel 0: You're\n\nChannel 1: one.\n\nChannel 0: welcome. 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The agent explains that the customer can access the NBN plan information through the website and that their activation process will be through the same process. The agent also provides details about the contract and activation process, and offers further assistance if needed."},"intents":{"segments":[{"text":"Have you already processed your order?","start_word":45,"end_word":50,"intents":[{"intent":"Confirm order","confidence_score":0.3426917}]},{"text":"Thank you so much for clarifying. So, yeah, technically, if you already known which network is enabled for your service address, our ordering process should be done through the website. Or if you would like us to check your address, we can go ahead and do so as well. Yeah.","start_word":112,"end_word":161,"intents":[{"intent":"Inquire about network","confidence_score":0.055092867},{"intent":"Check address","confidence_score":0.35775262}]},{"text":"Is it It's a a Asupa, Linham, NBN?","start_word":162,"end_word":169,"intents":[{"intent":"Verify identity","confidence_score":0.0013095727}]},{"text":"So our website is airtel.net.au. And then once you visit the website, you will be able to see a different network since your address, as you mentioned, is NBN. You just need to click directly the NBN tab, and then you will be able to see the different plan options that we have for you.","start_word":217,"end_word":271,"intents":[{"intent":"Guide network options","confidence_score":0.0004947931}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Thank you for calling Urtell. This is accounts department. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.5878642797470093},{"text":"Hello. I want to activate my Internet Wi Fi at 33 Road Lane.","start_word":18,"end_word":30,"sentiment":"neutral","sentiment_score":0.1259358674287796},{"text":"Oh, sure. I would love to help you today.","start_word":31,"end_word":39,"sentiment":"positive","sentiment_score":0.616972029209137},{"text":"I just wanted to confirm. Have you already processed your order? I didn't Have you sorry? You did not. Well, excuse me? Okay. I'm just trying to confirm if you already processed your order and trying to be connected, or you are trying to do it just to inquire and process the order first. Inquire and processed the order first. I didn't buy the Internet. I didn't purchase any Internet yet. Okay. Thank you so much for clarifying. So, yeah, technically, if you already known which network is enabled for your service address, our ordering process should be done through the website. Or if you would like us to check your address, we can go ahead and do so as well. Yeah. Is it It's a a Asupa, Linham, NBN? It's an NBN. It's an NBN. Oh, it's an NBN. Okay.","start_word":40,"end_word":180,"sentiment":"neutral","sentiment_score":0.03921615704894066},{"text":"That's good to know.","start_word":181,"end_word":184,"sentiment":"positive","sentiment_score":0.44737470149993896},{"text":"So, basically, we also have NBN plans, and were you able to check our site? Because we do have some plans in NBN with a different amount and different MBPS. Yes. Okay. So our website is airtel.net.au. And then once you visit the website, you will be able to see a different network since your address, as you mentioned, is NBN. You just need to click directly the NBN tab, and then you will be able to see the different plan options that we have for you. You just need to select which one you preferred or needed, and then you can also see our further details, credential information, terms and agreement, and also the options for contract. 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