{"metadata":{"transaction_key":"deprecated","request_id":"01a04137-1393-7662-9cdf-40635f199602","sha256":"919c808359c4a0ad8a44f7f74aec4099a01c6438381df07edc041d2859709a2b","created":"2026-08-27T03:15:25.310Z","duration":27.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Brad. This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796? Thank you.","confidence":1.0,"words":[{"word":"hi","start":8.72,"end":9.04,"confidence":0.99853516,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13212847709655762},{"word":"brad","start":9.04,"end":9.44,"confidence":0.9995117,"punctuated_word":"Brad.","sentiment":"neutral","sentiment_score":0.15327489376068115},{"word":"this","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14412689208984375},{"word":"is","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16949935257434845},{"word":"jennifer","start":9.84,"end":10.24,"confidence":0.5004883,"punctuated_word":"Jennifer","sentiment":"neutral","sentiment_score":0.18996794521808624},{"word":"from","start":10.24,"end":10.74,"confidence":0.3515625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23239849507808685},{"word":"opu","start":10.88,"end":11.36,"confidence":0.5358887,"punctuated_word":"OPU","sentiment":"neutral","sentiment_score":0.2060411125421524},{"word":"financial","start":11.36,"end":11.86,"confidence":0.96533203,"punctuated_word":"Financial","sentiment":"neutral","sentiment_score":0.19694358110427856},{"word":"to","start":12.16,"end":12.66,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15958969295024872},{"word":"arrange","start":13.235,"end":13.735,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.2681788504123688},{"word":"a","start":13.795,"end":14.115,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.251621812582016},{"word":"time","start":14.115,"end":14.514999,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.26494890451431274},{"word":"for","start":14.514999,"end":14.755,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.24288009107112885},{"word":"your","start":14.755,"end":15.255,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22599013149738312},{"word":"upcoming","start":15.315,"end":15.815,"confidence":1.0,"punctuated_word":"upcoming","sentiment":"neutral","sentiment_score":0.19714200496673584},{"word":"annual","start":15.875,"end":16.355,"confidence":0.60546875,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.20301422476768496},{"word":"review","start":16.355,"end":16.855,"confidence":0.9995117,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.18687953054904935},{"word":"could","start":17.235,"end":17.395,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.10795219242572784},{"word":"you","start":17.395,"end":17.635,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10969221591949464},{"word":"please","start":17.635,"end":18.035,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0772518739104271},{"word":"return","start":18.035,"end":18.435,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.11472680419683456},{"word":"our","start":18.435,"end":18.755,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09875678271055222},{"word":"call","start":18.755,"end":19.235,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1310354322195053},{"word":"on","start":19.235,"end":19.735,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12210510671138763},{"word":"130160796","start":19.795,"end":23.415,"confidence":0.99769425,"punctuated_word":"130160796?","sentiment":"neutral","sentiment_score":0.15043960511684418},{"word":"thank","start":23.795,"end":24.115,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.484613835811615},{"word":"you","start":24.115,"end":24.615,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3130026161670685}],"paragraphs":{"transcript":"\nHi, Brad. This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796? Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Brad.","start":8.72,"end":9.44,"sentiment":"neutral","sentiment_score":0.14270168542861938},{"text":"This is Jennifer from OPU Financial to arrange a time for your upcoming annual review.","start":9.44,"end":16.855,"sentiment":"neutral","sentiment_score":0.20928150812784832},{"text":"Could you please return our call on 130160796?","start":17.235,"end":23.415,"sentiment":"neutral","sentiment_score":0.11399500165134668},{"text":"Thank you.","start":23.795,"end":24.615,"sentiment":"positive","sentiment_score":0.39880822598934174}],"sentiment":"neutral","sentiment_score":0.19015564659127482,"num_words":27,"start":8.72,"end":24.615}]}}]},{"alternatives":[{"transcript":"Hi. It's all bad. I can't take your call right now, so leave me a message. Thanks.","confidence":0.9941406,"words":[{"word":"hi","start":0.39999998,"end":0.9,"confidence":0.6143799,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.19800376892089844},{"word":"it's","start":2.32,"end":2.3999999,"confidence":0.74975586,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.645101010799408},{"word":"all","start":2.3999999,"end":2.56,"confidence":0.47851562,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.6473042368888855},{"word":"bad","start":2.56,"end":2.72,"confidence":0.99072266,"punctuated_word":"bad.","sentiment":"negative","sentiment_score":-0.63509202003479},{"word":"i","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.675449013710022},{"word":"can't","start":2.8799999,"end":3.12,"confidence":0.99072266,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6871744990348816},{"word":"take","start":3.12,"end":3.28,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7369352579116821},{"word":"your","start":3.28,"end":3.4399998,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6935732960700989},{"word":"call","start":3.4399998,"end":3.6,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6921058893203735},{"word":"right","start":3.6,"end":3.6799998,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5367757081985474},{"word":"now","start":3.6799998,"end":3.9199998,"confidence":0.876709,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.5177546143531799},{"word":"so","start":3.9199998,"end":4.16,"confidence":0.99902344,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.36931100487709045},{"word":"leave","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3724648058414459},{"word":"me","start":4.4,"end":4.48,"confidence":0.99609375,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.39506733417510986},{"word":"a","start":4.48,"end":4.56,"confidence":0.96777344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3958960771560669},{"word":"message","start":4.56,"end":4.96,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.4987514019012451},{"word":"thanks","start":4.96,"end":5.46,"confidence":0.9650879,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.0784594789147377}],"paragraphs":{"transcript":"\nHi. It's all bad. I can't take your call right now, so leave me a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":-0.19800376892089844},{"text":"It's all bad.","start":2.32,"end":2.72,"sentiment":"negative","sentiment_score":-0.6424990892410278},{"text":"I can't take your call right now, so leave me a message.","start":2.72,"end":4.96,"sentiment":"negative","sentiment_score":-0.547604908545812},{"text":"Thanks.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.0784594789147377}],"sentiment":"negative","sentiment_score":-0.5069588506046463,"num_words":17,"start":0.39999998,"end":5.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's all bad. I can't take your call right now, so leave me a message. Thanks.\n\nChannel 0: Hi, Brad. This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":-0.19800376892089844},{"text":"It's all bad.","start":2.32,"end":2.72,"sentiment":"negative","sentiment_score":-0.6424990892410278},{"text":"I can't take your call right now, so leave me a message.","start":2.72,"end":4.96,"sentiment":"negative","sentiment_score":-0.547604908545812},{"text":"Thanks.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.0784594789147377}],"sentiment":"negative","sentiment_score":-0.5069588506046463,"channel":1,"num_words":17,"start":0.39999998,"end":5.46},{"sentences":[{"text":"Hi, Brad.","start":8.72,"end":9.44,"sentiment":"neutral","sentiment_score":0.14270168542861938},{"text":"This is Jennifer from OPU Financial to arrange a time for your upcoming annual review.","start":9.44,"end":16.855,"sentiment":"neutral","sentiment_score":0.20928150812784832},{"text":"Could you please return our call on 130160796?","start":17.235,"end":23.415,"sentiment":"neutral","sentiment_score":0.11399500165134668},{"text":"Thank you.","start":23.795,"end":24.615,"sentiment":"positive","sentiment_score":0.39880822598934174}],"sentiment":"neutral","sentiment_score":0.19015564659127482,"channel":0,"num_words":27,"start":8.72,"end":24.615}]},"summary":{"result":"success","short":"Hi. It's all bad. I can't take your call right now, so leave me a message. Thanks. Hi, Brad. This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796? Thank you."},"intents":{"segments":[{"text":"This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796? Thank you.","start_word":19,"end_word":43,"intents":[{"intent":"Arrange annual review","confidence_score":0.0033852134}]},{"text":"Could you please return our call on 130160796? Thank you.","start_word":34,"end_word":43,"intents":[{"intent":"Return call","confidence_score":0.5132977}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.19800376892089844},{"text":"It's all bad. I can't take your call right now, so leave me a message.","start_word":1,"end_word":15,"sentiment":"negative","sentiment_score":-0.5743826627731323},{"text":"Thanks. Hi, Brad. This is Jennifer from OPU Financial to arrange a time for your upcoming annual review. Could you please return our call on 130160796?","start_word":16,"end_word":41,"sentiment":"neutral","sentiment_score":0.16817165911197662},{"text":"Thank you.","start_word":42,"end_word":43,"sentiment":"positive","sentiment_score":0.47465452551841736}],"average":{"sentiment":"neutral","sentiment_score":-0.09169990832989032}}}}