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But, anyway, I'm just calling if you received our email reference to the new development charge. And, also, I just wanted to let you know that your router has been sent out. It will arrive the next few days this week. I understand that. However, the the payment you made has been credited to your account, and it's necessary. But I'm calling you today not to ask you to pay because it's not yet due. I'm just wanting to confirm if you received the email sent yesterday with the instruction. Uh-huh. Mm-mm. Mhmm. Okay. That's a good question, and that is correct, Yuloy. There is no connection fee. Connection fee is different from the, new development charge that you receive from email. This is charged by the Linham. Because if you activate a service, an Internet service, it really depends from your address or premises which network is enabled. There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network. So we are your network is Linham. Your Internet service provider is Airtel AU. And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge. They are passing it. We are not the one who's receiving it. Once we collected it, we will send the payment to them. It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges. And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges. This new development charges is required to the premises whose first time activating the Internet services. And are you the owner of the apartment or the yeah. So technically, the owner of the apartment or the house is liable to take care of this new development charge. It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that. And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have. They are not collecting it directly from the customer on consumer. They're asking us to collect this and then pass them pass the amount to them. Yeah. Mm-mm. Yes. Yeah. Network Linham is the network, but they are not directly retailing their services to any customers, but that that's the rules in Australia. What they do is they do have a partnered network, a partnered Internet services, which us Airtel AU, and then we are the one who is providing the services, activating, and doing all the necessary thing to this customer to get activated, doing some invoices, something like that. And then if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why. What I do is call them and then explain to them if necessary. Mm-mm. Yeah. But it this is your new premises. It's a first time. First time yeah. The reason why, it's a first time. But when you have, like, another address and it's not network. So it means to say prior to that, it's already been activated. But if it's a first time to have it activated, that's the mandated charge they are asking to send to the customer, the new development charges. And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that. And I do apologize for the inconvenience. Yeah. Mm-mm. I'm so sorry. I'm so sorry for that. Oh, yeah. Yeah. I can go ahead and definitely help you. Are you going to use your Visa or your Mastercard? Okay. Got it. So one moment here. Just bear with me. Okay? And I just I I'm curious because I'm fan of Vietnam country. Are you Vietnamese? Oh, that's wonderful. You know what? It's my dream to come in South Vietnam. Yeah. I wanted to come there to explore the nature and the culture and the food. No. No. I wanted to come. I really would love to go there. It's my dream. It's one of my bucket list to be in Sapa, Vietnam because I see a lot of positive reviews in social media about Sapa, Vietnam. Are you from Sapa specifically? Oh, okay. I got it. So you're yeah. And then you're just going back there or m-mm. Oh, okay. So you really live here in Australia? Oh, wow. Yeah. It's just like you're Vietnamese, but you're Australian. Something like that because you're living your longest. Yeah. Mm-mm. Mm-mm. Oh, okay. Yeah. Yeah. Business months are really like that. They don't want to rest. Yeah. For the business. Yeah. Mm-mm. They since, like, they don't want it to be all seeing everything, and then they are born not to relax. Mm-mm. Oh, yeah. It's already been established in Australia. Yeah. Yeah. Definitely. Mm-mm. Yeah. Yeah. Yeah. Mm-mm. Yeah. Especially in Australia. Rules. Rules. Yeah. Correct. Very strict. It's almost one decade. Mhmm. Yeah. Hopefully, they will resolve it. In that way, it could avoid any further complication because it's very hard in reference with that thing. Right? Yeah. Yes. Of course. And now you're the master. Mm-mm. Yeah. They do they do have already their own lives. So they they are adults already. Okay. Yeah. They're finding their own destiny. Yeah. Yeah. Mm-mm. They will fly on their own. Mhmm. Yeah. I hope so. Yeah. I am. I am a Filipina. Mm-mm. Really? Oh, I'm so excited. Yeah. Mm-mm. They good there? Yeah. Because compared to cost of living in Australia, it's really cheap to live in Vietnam, especially if your money is Australian dollars and then convert to Vietnam. Yeah. Yeah. They will be blocked already there. Mm-mm. Oh, that's wow. Yeah. Correct. It's really hard to get a rental in Australia. They will check everything. Mhmm. Yeah. That's a minimum. Yeah. Too ex too expensive. That that's a rent only. No? Mhmm. Have a big house, nice amenities, food. Yeah. Ah, okay. Now I know because there's a lot of migrant foreigners who's living in Vietnam as well. That's the answer. It's nice and very cheap. Okay. Anyway, I appreciate your time, and thank you so much for sharing those details. I enjoyed our conversation. Conversation. And then so to proceed with your payment, you said you're going to use your Mastercard? Okay. Perfect. Let me just put in here Mastercard. And may I have the card number, please? Mhmm. Mhmm. Mhmm. 7044. Okay. Thank you. Let me read back. 5353161408297044. Kindly confirm your exact name. Is it the first on this Mastercard? Okay. So the same, right, from your account records with us? You Lloydo. Thank you. And your card expiration date, please? 07/29. Security code, please? 503. And today, what we are processing to your card is $330.03 $3.00, to your Mastercard. One moment, please. Let me just submit, and then it will send you a notification to authorize the transaction for a security measure. Yes. Definitely. You will receive the official receipt to your email address for your reference. You're welcome. It's processing right now. Just one moment. Okay. So you will receive a a text message. It will includes the details of the transaction we're doing and then the one time passcode. Once you got it, please state the code so I can enter it and then proceed successfully to the payment. Thank you. 234610. One moment here. It's processing. Okay. There we go. The payment has been processed successfully. And shortly, you will receive your official receipt to your email address we have on record. And once again, once you got your router, if you need it's plug in and play, but if you need any assistance, please call us. We're open from Monday to Fridays, 9AM to 6PM. Okay? Yes. 9AM to 6PM. We're open answering phone calls. And then after hours oh, I'm sorry for the verbal collision. And then after hours, like, for example, you're busy during the office hours, you just need to stack up text send assistance to the number we provided with the text messages we sent when we activate your services. You got that message? Alright. Okay. Thank you so much. I appreciate your time. Have a good one, and be safe always. Thank you. Yeah. Before you work too hard, and then when you have a time right now, what complaining is your body? Something like that. I hope I have the time to enjoy life. But sometimes we have to focus on providing financial support to our loved ones. But, yeah, I hope so I can do that to go to Vietnam and have some time and some recharge because Mhmm. Yeah. I'm so sorry to hear about that. Yeah. The world is very chaotic and not really kind, but we need to keep fighting and find our destiny. Yeah. And I wish you have a healthy life and happy life with your wife, and please stay safe always. Okay? Talk to you soon. Appreciate your time today. Thank you. Thank you. You do the same. 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Good morning. This is Airtel accounts. My name is Melissa. Am I speaking to Yu Loida?\n\nHi. How are you today? That's oh, I understand. But, anyway, I'm just calling if you received our email reference to the new development charge. And, also, I just wanted to let you know that your router has been sent out.\n\nIt will arrive the next few days this week. I understand that. However, the the payment you made has been credited to your account, and it's necessary. But I'm calling you today not to ask you to pay because it's not yet due. I'm just wanting to confirm if you received the email sent yesterday with the instruction.\n\nUh-huh. Mm-mm. Mhmm. Okay. That's a good question, and that is correct, Yuloy.\n\nThere is no connection fee. Connection fee is different from the, new development charge that you receive from email. This is charged by the Linham. Because if you activate a service, an Internet service, it really depends from your address or premises which network is enabled. There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network.\n\nSo we are your network is Linham. Your Internet service provider is Airtel AU. And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge. They are passing it. We are not the one who's receiving it.\n\nOnce we collected it, we will send the payment to them. It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges. And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges. This new development charges is required to the premises whose first time activating the Internet services. And are you the owner of the apartment or the yeah.\n\nSo technically, the owner of the apartment or the house is liable to take care of this new development charge. It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that. And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have. They are not collecting it directly from the customer on consumer. They're asking us to collect this and then pass them pass the amount to them.\n\nYeah. Mm-mm. Yes. Yeah. Network Linham is the network, but they are not directly retailing their services to any customers, but that that's the rules in Australia.\n\nWhat they do is they do have a partnered network, a partnered Internet services, which us Airtel AU, and then we are the one who is providing the services, activating, and doing all the necessary thing to this customer to get activated, doing some invoices, something like that. And then if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why. What I do is call them and then explain to them if necessary.\n\nMm-mm. Yeah. But it this is your new premises. It's a first time. First time yeah.\n\nThe reason why, it's a first time. But when you have, like, another address and it's not network. So it means to say prior to that, it's already been activated. But if it's a first time to have it activated, that's the mandated charge they are asking to send to the customer, the new development charges. And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that.\n\nAnd I do apologize for the inconvenience. Yeah. Mm-mm. I'm so sorry. I'm so sorry for that.\n\nOh, yeah. Yeah. I can go ahead and definitely help you. Are you going to use your Visa or your Mastercard? Okay.\n\nGot it. So one moment here. Just bear with me. Okay? And I just I I'm curious because I'm fan of Vietnam country.\n\nAre you Vietnamese? Oh, that's wonderful. You know what? It's my dream to come in South Vietnam. Yeah.\n\nI wanted to come there to explore the nature and the culture and the food. No. No. I wanted to come. I really would love to go there.\n\nIt's my dream. It's one of my bucket list to be in Sapa, Vietnam because I see a lot of positive reviews in social media about Sapa, Vietnam. Are you from Sapa specifically? Oh, okay. I got it.\n\nSo you're yeah. And then you're just going back there or m-mm. Oh, okay. So you really live here in Australia? Oh, wow.\n\nYeah. It's just like you're Vietnamese, but you're Australian. Something like that because you're living your longest. Yeah. Mm-mm.\n\nMm-mm. Oh, okay. Yeah. Yeah. Business months are really like that.\n\nThey don't want to rest. Yeah. For the business. Yeah. Mm-mm.\n\nThey since, like, they don't want it to be all seeing everything, and then they are born not to relax. Mm-mm. Oh, yeah. It's already been established in Australia. Yeah.\n\nYeah. Definitely. Mm-mm. Yeah. Yeah.\n\nYeah. Mm-mm. Yeah. Especially in Australia. Rules.\n\nRules. Yeah. Correct. Very strict. It's almost one decade.\n\nMhmm. Yeah. Hopefully, they will resolve it. In that way, it could avoid any further complication because it's very hard in reference with that thing. Right?\n\nYeah. Yes. Of course. And now you're the master. Mm-mm.\n\nYeah. They do they do have already their own lives. So they they are adults already. Okay. Yeah.\n\nThey're finding their own destiny. Yeah. Yeah. Mm-mm. They will fly on their own.\n\nMhmm. Yeah. I hope so. Yeah. I am.\n\nI am a Filipina. Mm-mm. Really? Oh, I'm so excited. Yeah.\n\nMm-mm. They good there? Yeah. Because compared to cost of living in Australia, it's really cheap to live in Vietnam, especially if your money is Australian dollars and then convert to Vietnam. Yeah.\n\nYeah. They will be blocked already there. Mm-mm. Oh, that's wow. Yeah.\n\nCorrect. It's really hard to get a rental in Australia. They will check everything. Mhmm. Yeah.\n\nThat's a minimum. Yeah. Too ex too expensive. That that's a rent only. No?\n\nMhmm. Have a big house, nice amenities, food. Yeah. Ah, okay. Now I know because there's a lot of migrant foreigners who's living in Vietnam as well.\n\nThat's the answer. It's nice and very cheap. Okay. Anyway, I appreciate your time, and thank you so much for sharing those details. I enjoyed our conversation.\n\nConversation. And then so to proceed with your payment, you said you're going to use your Mastercard? Okay. Perfect. Let me just put in here Mastercard.\n\nAnd may I have the card number, please? Mhmm. Mhmm. Mhmm. 7044.\n\nOkay. Thank you. Let me read back. 5353161408297044. Kindly confirm your exact name.\n\nIs it the first on this Mastercard? Okay. So the same, right, from your account records with us? You Lloydo. Thank you.\n\nAnd your card expiration date, please? 07/29. Security code, please? 503. And today, what we are processing to your card is $330.03 $3.00, to your Mastercard.\n\nOne moment, please. Let me just submit, and then it will send you a notification to authorize the transaction for a security measure. Yes. Definitely. You will receive the official receipt to your email address for your reference.\n\nYou're welcome. It's processing right now. Just one moment. Okay. So you will receive a a text message.\n\nIt will includes the details of the transaction we're doing and then the one time passcode. Once you got it, please state the code so I can enter it and then proceed successfully to the payment. Thank you. 234610. One moment here.\n\nIt's processing. Okay. There we go. The payment has been processed successfully. And shortly, you will receive your official receipt to your email address we have on record.\n\nAnd once again, once you got your router, if you need it's plug in and play, but if you need any assistance, please call us. We're open from Monday to Fridays, 9AM to 6PM. Okay? Yes. 9AM to 6PM.\n\nWe're open answering phone calls. And then after hours oh, I'm sorry for the verbal collision. And then after hours, like, for example, you're busy during the office hours, you just need to stack up text send assistance to the number we provided with the text messages we sent when we activate your services. You got that message? Alright.\n\nOkay. Thank you so much. I appreciate your time. Have a good one, and be safe always. Thank you.\n\nYeah. Before you work too hard, and then when you have a time right now, what complaining is your body? Something like that. I hope I have the time to enjoy life. But sometimes we have to focus on providing financial support to our loved ones.\n\nBut, yeah, I hope so I can do that to go to Vietnam and have some time and some recharge because Mhmm. Yeah. I'm so sorry to hear about that. Yeah. The world is very chaotic and not really kind, but we need to keep fighting and find our destiny.\n\nYeah. And I wish you have a healthy life and happy life with your wife, and please stay safe always. Okay? Talk to you soon. Appreciate your time today.\n\nThank you. Thank you. You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.25317150354385376},{"text":"Good morning.","start":3.12,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3745945692062378},{"text":"This is Airtel accounts.","start":4.16,"end":5.7,"sentiment":"neutral","sentiment_score":0.18022901564836502},{"text":"My name is Melissa.","start":5.7599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.11387019231915474},{"text":"Am I speaking to Yu Loida?","start":6.8799996,"end":8.98,"sentiment":"neutral","sentiment_score":0.1060464804371198}],"sentiment":"neutral","sentiment_score":0.16559037390877218,"num_words":17,"start":2.8799999,"end":8.98},{"sentences":[{"text":"Hi.","start":11.28,"end":11.599999,"sentiment":"neutral","sentiment_score":0.275990754365921},{"text":"How are you today?","start":11.599999,"end":12.66,"sentiment":"neutral","sentiment_score":0.3163827955722809},{"text":"That's oh, I understand.","start":15.845,"end":20.165,"sentiment":"neutral","sentiment_score":-0.028258679434657097},{"text":"But, anyway, I'm just calling if you received our email reference to the new development charge.","start":20.165,"end":26.85,"sentiment":"neutral","sentiment_score":0.04503147606737912},{"text":"And, also, I just wanted to let you know that your router has been sent out.","start":26.85,"end":30.39,"sentiment":"neutral","sentiment_score":0.2163050165399909}],"sentiment":"neutral","sentiment_score":0.1368261244057155,"num_words":41,"start":11.28,"end":30.39},{"sentences":[{"text":"It will arrive the next few days this week.","start":30.77,"end":34.87,"sentiment":"neutral","sentiment_score":0.21325278447733986},{"text":"I understand that.","start":48.415,"end":49.875,"sentiment":"neutral","sentiment_score":-0.03349993253747622},{"text":"However, the the payment you made has been credited to your account, and it's necessary.","start":50.015,"end":55.41,"sentiment":"neutral","sentiment_score":0.016353851308425267},{"text":"But I'm calling you today not to ask you to pay because it's not yet due.","start":55.469997,"end":59.649998,"sentiment":"neutral","sentiment_score":-0.11443515866994858},{"text":"I'm just wanting to confirm if you received the email sent yesterday with the instruction.","start":59.789997,"end":65.575,"sentiment":"neutral","sentiment_score":0.11954438636700312}],"sentiment":"neutral","sentiment_score":0.03493597050165308,"num_words":58,"start":30.77,"end":65.575},{"sentences":[{"text":"Uh-huh.","start":71.395,"end":71.895,"sentiment":"neutral","sentiment_score":0.06425385922193527},{"text":"Mm-mm.","start":77.075,"end":77.575,"sentiment":"neutral","sentiment_score":0.1995144933462143},{"text":"Mhmm.","start":87.009995,"end":87.509995,"sentiment":"neutral","sentiment_score":0.012742280960083008},{"text":"Okay.","start":95.965,"end":96.465,"sentiment":"neutral","sentiment_score":0.08221559226512909},{"text":"That's a good question, and that is correct, Yuloy.","start":96.524994,"end":100.30499,"sentiment":"neutral","sentiment_score":0.281418749027782}],"sentiment":"neutral","sentiment_score":0.2224226897725692,"num_words":13,"start":71.395,"end":100.30499},{"sentences":[{"text":"There is no connection fee.","start":100.765,"end":102.865,"sentiment":"neutral","sentiment_score":0.04601002037525177},{"text":"Connection fee is different from the, new development charge that you receive from email.","start":103.16499,"end":111.48,"sentiment":"neutral","sentiment_score":0.009486749236072813},{"text":"This is charged by the Linham.","start":112.26,"end":115.060005,"sentiment":"neutral","sentiment_score":0.02787261890868346},{"text":"Because if you activate a service, an Internet service, it really depends from your address or premises which network is enabled.","start":115.060005,"end":126.05499,"sentiment":"neutral","sentiment_score":0.014927299693226814},{"text":"There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network.","start":126.05499,"end":137.61,"sentiment":"neutral","sentiment_score":0.0664335205577887}],"sentiment":"neutral","sentiment_score":0.03570618239852289,"num_words":72,"start":100.765,"end":137.61},{"sentences":[{"text":"So we are your network is Linham.","start":137.67,"end":140.25,"sentiment":"neutral","sentiment_score":0.07441666669079236},{"text":"Your Internet service provider is Airtel AU.","start":141.03,"end":144.47,"sentiment":"neutral","sentiment_score":0.03126620767371995},{"text":"And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge.","start":144.47,"end":158.91501,"sentiment":"neutral","sentiment_score":0.016816092965503533},{"text":"They are passing it.","start":158.975,"end":160.015,"sentiment":"neutral","sentiment_score":-0.07985867373645306},{"text":"We are not the one who's receiving it.","start":160.015,"end":162.43501,"sentiment":"neutral","sentiment_score":-0.25018528290092945}],"sentiment":"neutral","sentiment_score":-0.019225965154224207,"num_words":56,"start":137.67,"end":162.43501},{"sentences":[{"text":"Once we collected it, we will send the payment to them.","start":162.895,"end":166.79001,"sentiment":"neutral","sentiment_score":0.05335823311047121},{"text":"It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges.","start":166.79001,"end":176.09,"sentiment":"neutral","sentiment_score":-0.2536967120000294},{"text":"And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges.","start":176.23001,"end":198.56999,"sentiment":"neutral","sentiment_score":-0.1878484034979785},{"text":"This new development charges is required to the premises whose first time activating the Internet services.","start":199.18999,"end":207.655,"sentiment":"neutral","sentiment_score":-0.15026588505133986},{"text":"And are you the owner of the apartment or the yeah.","start":207.71501,"end":213.895,"sentiment":"neutral","sentiment_score":-0.0478837171738798}],"sentiment":"neutral","sentiment_score":-0.15765910819832202,"num_words":113,"start":162.895,"end":213.895},{"sentences":[{"text":"So technically, the owner of the apartment or the house is liable to take care of this new development charge.","start":214.115,"end":224.01,"sentiment":"negative","sentiment_score":-0.342926936596632},{"text":"It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that.","start":224.01,"end":236.515,"sentiment":"neutral","sentiment_score":-0.15429479508630692},{"text":"And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have.","start":236.515,"end":246.435,"sentiment":"neutral","sentiment_score":-0.14742631149979737},{"text":"They are not collecting it directly from the customer on consumer.","start":246.435,"end":250.535,"sentiment":"negative","sentiment_score":-0.4487149634144523},{"text":"They're asking us to collect this and then pass them pass the amount to them.","start":251.0,"end":256.94,"sentiment":"negative","sentiment_score":-0.35314938028653464}],"sentiment":"neutral","sentiment_score":-0.24959093961611534,"num_words":103,"start":214.115,"end":256.94},{"sentences":[{"text":"Yeah.","start":259.16,"end":259.66,"sentiment":"neutral","sentiment_score":-0.01259959302842617},{"text":"Mm-mm.","start":265.96,"end":266.46,"sentiment":"neutral","sentiment_score":-0.016209347173571587},{"text":"Yes.","start":268.725,"end":269.225,"sentiment":"neutral","sentiment_score":0.011308064684271812},{"text":"Yeah.","start":269.685,"end":270.16498,"sentiment":"neutral","sentiment_score":-0.005177143961191177},{"text":"Network Linham is the network, but they are not directly retailing their services to any customers, but that that's the rules in Australia.","start":270.16498,"end":281.065,"sentiment":"neutral","sentiment_score":-0.12485881830039232}],"sentiment":"neutral","sentiment_score":-0.10720114223659039,"num_words":27,"start":259.16,"end":281.065},{"sentences":[{"text":"What they do is they do have a partnered network, a partnered Internet services, which us Airtel AU, and then we are the one who is providing the services, activating, and doing all the necessary thing to this customer to get activated, doing some invoices, something like that.","start":281.53998,"end":301.675,"sentiment":"neutral","sentiment_score":0.00856663977416853},{"text":"And then if there are any issue, we are the one who will be talking to the network.","start":301.675,"end":305.995,"sentiment":"neutral","sentiment_score":-0.10366486985650328},{"text":"Reason why I called you because we have a lot of customers who got confused.","start":305.995,"end":311.13498,"sentiment":"neutral","sentiment_score":-0.21390069474776585},{"text":"They are thinking that the connection fee and the and new development charge is the same reason why.","start":311.27,"end":317.99,"sentiment":"neutral","sentiment_score":-0.25188904752333957},{"text":"What I do is call them and then explain to them if necessary.","start":317.99,"end":321.45,"sentiment":"neutral","sentiment_score":-0.0312132527335332}],"sentiment":"neutral","sentiment_score":-0.08574155812883484,"num_words":112,"start":281.53998,"end":321.45},{"sentences":[{"text":"Mm-mm.","start":339.455,"end":339.615,"sentiment":"neutral","sentiment_score":-0.027641525492072105},{"text":"Yeah.","start":339.615,"end":340.115,"sentiment":"neutral","sentiment_score":-0.024958040565252304},{"text":"But it this is your new premises.","start":342.87997,"end":344.9,"sentiment":"neutral","sentiment_score":0.027966574898787906},{"text":"It's a first time.","start":344.96,"end":346.18,"sentiment":"neutral","sentiment_score":0.08062872476875782},{"text":"First time yeah.","start":347.12,"end":348.87997,"sentiment":"neutral","sentiment_score":0.0788829078276952}],"sentiment":"neutral","sentiment_score":0.04389563004951924,"num_words":16,"start":339.455,"end":348.87997},{"sentences":[{"text":"The reason why, it's a first time.","start":348.87997,"end":350.47998,"sentiment":"neutral","sentiment_score":0.03503727966121265},{"text":"But when you have, like, another address and it's not network.","start":350.47998,"end":359.565,"sentiment":"neutral","sentiment_score":-0.04567376947538419},{"text":"So it means to say prior to that, it's already been activated.","start":359.565,"end":363.505,"sentiment":"neutral","sentiment_score":-0.044641658974190555},{"text":"But if it's a first time to have it activated, that's the mandated charge they are asking to send to the customer, the new development charges.","start":363.725,"end":374.2,"sentiment":"neutral","sentiment_score":-0.05626534427014681},{"text":"And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that.","start":374.5,"end":389.375,"sentiment":"neutral","sentiment_score":-0.2554063856601715}],"sentiment":"neutral","sentiment_score":-0.12991671658043438,"num_words":96,"start":348.87997,"end":389.375},{"sentences":[{"text":"And I do apologize for the inconvenience.","start":390.07498,"end":392.25497,"sentiment":"neutral","sentiment_score":-0.13924529722758702},{"text":"Yeah.","start":392.875,"end":393.375,"sentiment":"neutral","sentiment_score":-0.1801713854074478},{"text":"Mm-mm.","start":400.07,"end":400.22998,"sentiment":"neutral","sentiment_score":-0.08304399251937866},{"text":"I'm so sorry.","start":400.22998,"end":401.29,"sentiment":"neutral","sentiment_score":-0.10048151761293411},{"text":"I'm so sorry for that.","start":414.95502,"end":419.59503,"sentiment":"neutral","sentiment_score":-0.0333562545478344}],"sentiment":"neutral","sentiment_score":-0.1003622520057594,"num_words":17,"start":390.07498,"end":419.59503},{"sentences":[{"text":"Oh, yeah.","start":420.39502,"end":421.215,"sentiment":"neutral","sentiment_score":0.03156464733183384},{"text":"Yeah.","start":422.715,"end":423.035,"sentiment":"neutral","sentiment_score":0.1730874478816986},{"text":"I can go ahead and definitely help you.","start":423.035,"end":425.535,"sentiment":"neutral","sentiment_score":0.29435685463249683},{"text":"Are you going to use your Visa or your Mastercard?","start":425.77,"end":428.83,"sentiment":"neutral","sentiment_score":0.054148390889167786},{"text":"Okay.","start":431.68997,"end":432.18997,"sentiment":"neutral","sentiment_score":0.029947463423013687}],"sentiment":"neutral","sentiment_score":0.1437501341781833,"num_words":22,"start":420.39502,"end":432.18997},{"sentences":[{"text":"Got it.","start":432.33,"end":433.06998,"sentiment":"neutral","sentiment_score":0.0735357441008091},{"text":"So one moment here.","start":433.21,"end":435.62997,"sentiment":"neutral","sentiment_score":0.05010376404970884},{"text":"Just bear with me.","start":436.33,"end":437.28998,"sentiment":"neutral","sentiment_score":0.050400554202497005},{"text":"Okay?","start":437.28998,"end":437.68997,"sentiment":"neutral","sentiment_score":0.03983200341463089},{"text":"And I just I I'm curious because I'm fan of Vietnam country.","start":437.68997,"end":443.775,"sentiment":"neutral","sentiment_score":0.049879548295090594}],"sentiment":"neutral","sentiment_score":0.05162936278983303,"num_words":23,"start":432.33,"end":443.775},{"sentences":[{"text":"Are you Vietnamese?","start":443.775,"end":444.755,"sentiment":"neutral","sentiment_score":0.019325225924452145},{"text":"Oh, that's wonderful.","start":447.055,"end":448.435,"sentiment":"positive","sentiment_score":0.6725443998972574},{"text":"You know what?","start":448.735,"end":449.455,"sentiment":"neutral","sentiment_score":0.32968805233637494},{"text":"It's my dream to come in South Vietnam.","start":449.455,"end":452.915,"sentiment":"positive","sentiment_score":0.4454832375049591},{"text":"Yeah.","start":456.05,"end":456.53,"sentiment":"positive","sentiment_score":0.40126001834869385}],"sentiment":"positive","sentiment_score":0.3905443862701456,"num_words":18,"start":443.775,"end":456.53},{"sentences":[{"text":"I wanted to come there to explore the nature and the culture and the food.","start":456.53,"end":462.07,"sentiment":"positive","sentiment_score":0.5036027193069458},{"text":"No.","start":466.67502,"end":466.915,"sentiment":"neutral","sentiment_score":-0.0033190958201885223},{"text":"No.","start":466.915,"end":467.23502,"sentiment":"neutral","sentiment_score":0.019508153200149536},{"text":"I wanted to come.","start":467.23502,"end":468.515,"sentiment":"neutral","sentiment_score":0.2144981250166893},{"text":"I really would love to go there.","start":468.515,"end":470.355,"sentiment":"positive","sentiment_score":0.659048352922712}],"sentiment":"positive","sentiment_score":0.4657700291967818,"num_words":28,"start":456.53,"end":470.355},{"sentences":[{"text":"It's my dream.","start":470.355,"end":471.23502,"sentiment":"positive","sentiment_score":0.6480227510134379},{"text":"It's one of my bucket list to be in Sapa, Vietnam because I see a lot of positive reviews in social media about Sapa, Vietnam.","start":471.23502,"end":482.71,"sentiment":"positive","sentiment_score":0.5755426156520843},{"text":"Are you from Sapa specifically?","start":483.09,"end":484.79,"sentiment":"neutral","sentiment_score":0.12515710890293122},{"text":"Oh, okay.","start":488.13,"end":488.93,"sentiment":"neutral","sentiment_score":0.12815313041210175},{"text":"I got it.","start":488.93,"end":489.91,"sentiment":"neutral","sentiment_score":0.10998983184496562}],"sentiment":"positive","sentiment_score":0.4617024985583205,"num_words":38,"start":470.355,"end":489.91},{"sentences":[{"text":"So you're yeah.","start":491.01,"end":493.915,"sentiment":"neutral","sentiment_score":0.08973099539677303},{"text":"And then you're just going back there or m-mm.","start":493.915,"end":505.135,"sentiment":"neutral","sentiment_score":0.042706420438157186},{"text":"Oh, okay.","start":505.755,"end":506.49503,"sentiment":"neutral","sentiment_score":0.02186528453603387},{"text":"So you really live here in Australia?","start":507.58002,"end":509.84003,"sentiment":"neutral","sentiment_score":0.03445191335465227},{"text":"Oh, wow.","start":514.78,"end":515.52,"sentiment":"neutral","sentiment_score":0.017324798740446568}],"sentiment":"neutral","sentiment_score":0.042308449137793934,"num_words":23,"start":491.01,"end":515.52},{"sentences":[{"text":"Yeah.","start":518.78,"end":519.02,"sentiment":"neutral","sentiment_score":-0.00901957042515278},{"text":"It's just like you're Vietnamese, but you're Australian.","start":519.02,"end":521.36,"sentiment":"neutral","sentiment_score":0.0039561494486406446},{"text":"Something like that because you're living your 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thing.","start":743.47003,"end":750.955,"sentiment":"neutral","sentiment_score":-0.13665415926112068},{"text":"Right?","start":750.955,"end":751.455,"sentiment":"neutral","sentiment_score":-0.03512609004974365}],"sentiment":"neutral","sentiment_score":-0.08516047293177018,"num_words":26,"start":694.935,"end":751.455},{"sentences":[{"text":"Yeah.","start":778.795,"end":779.115,"sentiment":"neutral","sentiment_score":0.01010209135711193},{"text":"Yes.","start":779.115,"end":779.615,"sentiment":"neutral","sentiment_score":0.021575946360826492},{"text":"Of course.","start":779.675,"end":780.335,"sentiment":"neutral","sentiment_score":0.01347267720848322},{"text":"And now you're the 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there?","start":938.36,"end":939.5,"sentiment":"neutral","sentiment_score":0.15777946015199026},{"text":"Yeah.","start":953.115,"end":953.595,"sentiment":"neutral","sentiment_score":0.012648782692849636},{"text":"Because compared to cost of living in Australia, it's really cheap to live in Vietnam, especially if your money is Australian dollars and then convert to Vietnam.","start":953.595,"end":967.51,"sentiment":"neutral","sentiment_score":-0.022139120709013055},{"text":"Yeah.","start":969.01,"end":969.51,"sentiment":"neutral","sentiment_score":-0.018397722393274307}],"sentiment":"neutral","sentiment_score":-0.0032629744629516745,"num_words":33,"start":931.8,"end":969.51},{"sentences":[{"text":"Yeah.","start":983.26495,"end":983.745,"sentiment":"neutral","sentiment_score":-0.04805615916848183},{"text":"They will be blocked already 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everything.","start":1032.125,"end":1033.5049,"sentiment":"neutral","sentiment_score":-0.08391798660159111},{"text":"Mhmm.","start":1039.325,"end":1039.565,"sentiment":"neutral","sentiment_score":-0.01999618671834469},{"text":"Yeah.","start":1039.565,"end":1040.065,"sentiment":"neutral","sentiment_score":-0.02025269716978073}],"sentiment":"neutral","sentiment_score":-0.09561895800288767,"num_words":16,"start":1023.31,"end":1040.065},{"sentences":[{"text":"That's a minimum.","start":1054.1849,"end":1055.1649,"sentiment":"neutral","sentiment_score":-0.02367482955257098},{"text":"Yeah.","start":1057.465,"end":1057.865,"sentiment":"neutral","sentiment_score":-0.03410216048359871},{"text":"Too ex too expensive.","start":1057.865,"end":1059.565,"sentiment":"neutral","sentiment_score":-0.12612667493522167},{"text":"That that's a rent only.","start":1066.105,"end":1067.725,"sentiment":"neutral","sentiment_score":-0.043688392266631126},{"text":"No?","start":1067.865,"end":1068.365,"sentiment":"neutral","sentiment_score":-0.06462964415550232}],"sentiment":"neutral","sentiment_score":-0.06376463959791831,"num_words":14,"start":1054.1849,"end":1068.365},{"sentences":[{"text":"Mhmm.","start":1078.62,"end":1079.12,"sentiment":"neutral","sentiment_score":0.016918806359171867},{"text":"Have a big house, nice amenities, food.","start":1094.005,"end":1109.6799,"sentiment":"neutral","sentiment_score":0.07535482410873685},{"text":"Yeah.","start":1130.1599,"end":1130.6599,"sentiment":"neutral","sentiment_score":0.04514779523015022},{"text":"Ah, okay.","start":1130.7999,"end":1131.36,"sentiment":"neutral","sentiment_score":0.07757487148046494},{"text":"Now I know because there's a lot of migrant foreigners who's living in Vietnam as 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conversation.","start":1150.855,"end":1152.3949,"sentiment":"neutral","sentiment_score":0.31563762947916985}],"sentiment":"positive","sentiment_score":0.41031054545331885,"num_words":27,"start":1139.015,"end":1152.3949},{"sentences":[{"text":"Conversation.","start":1152.7001,"end":1153.2001,"sentiment":"neutral","sentiment_score":0.16278238594532013},{"text":"And then so to proceed with your payment, you said you're going to use your Mastercard?","start":1153.5,"end":1159.04,"sentiment":"neutral","sentiment_score":0.11121065635234118},{"text":"Okay.","start":1161.02,"end":1161.5,"sentiment":"positive","sentiment_score":0.5198630094528198},{"text":"Perfect.","start":1161.5,"end":1161.98,"sentiment":"positive","sentiment_score":0.710902214050293},{"text":"Let me just put in here Mastercard.","start":1161.98,"end":1164.24,"sentiment":"neutral","sentiment_score":0.26862857171467375}],"sentiment":"neutral","sentiment_score":0.19435838896494645,"num_words":26,"start":1152.7001,"end":1164.24},{"sentences":[{"text":"And may I have the card number, please?","start":1165.425,"end":1168.3251,"sentiment":"neutral","sentiment_score":0.09484606143087149},{"text":"Mhmm.","start":1172.2251,"end":1172.7251,"sentiment":"neutral","sentiment_score":0.008399534970521927},{"text":"Mhmm.","start":1177.77,"end":1178.27,"sentiment":"neutral","sentiment_score":0.007215888239443302},{"text":"Mhmm.","start":1188.3301,"end":1188.8301,"sentiment":"neutral","sentiment_score":0.007547412998974323},{"text":"7044.","start":1190.17,"end":1192.185,"sentiment":"neutral","sentiment_score":0.0214146226644516}],"sentiment":"neutral","sentiment_score":0.06694549586003025,"num_words":12,"start":1165.425,"end":1192.185},{"sentences":[{"text":"Okay.","start":1192.425,"end":1192.5851,"sentiment":"neutral","sentiment_score":0.16213031113147736},{"text":"Thank you.","start":1192.5851,"end":1193.0651,"sentiment":"positive","sentiment_score":0.45943865180015564},{"text":"Let me read back.","start":1193.0651,"end":1194.2051,"sentiment":"neutral","sentiment_score":0.24849699810147285},{"text":"5353161408297044.","start":1194.3451,"end":1201.3251,"sentiment":"neutral","sentiment_score":0.09106508642435074},{"text":"Kindly confirm your exact name.","start":1201.545,"end":1203.7051,"sentiment":"neutral","sentiment_score":0.10688055604696274}],"sentiment":"neutral","sentiment_score":0.20772795952283418,"num_words":13,"start":1192.425,"end":1203.7051},{"sentences":[{"text":"Is it the first on this Mastercard?","start":1203.7051,"end":1205.4851,"sentiment":"neutral","sentiment_score":0.0700485844697271},{"text":"Okay.","start":1209.47,"end":1209.97,"sentiment":"neutral","sentiment_score":0.060354895889759064},{"text":"So the same, right, from your account records with us?","start":1211.15,"end":1214.1901,"sentiment":"neutral","sentiment_score":0.0852198425680399},{"text":"You 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much.","start":1381.03,"end":1382.23,"sentiment":"positive","sentiment_score":0.48170800507068634},{"text":"I appreciate your time.","start":1382.23,"end":1383.75,"sentiment":"positive","sentiment_score":0.5797725468873978},{"text":"Have a good one, and be safe always.","start":1383.75,"end":1385.85,"sentiment":"positive","sentiment_score":0.5994339659810066},{"text":"Thank you.","start":1387.7549,"end":1388.6549,"sentiment":"neutral","sentiment_score":0.17601456493139267}],"sentiment":"positive","sentiment_score":0.5022112829120535,"num_words":19,"start":1380.47,"end":1388.6549},{"sentences":[{"text":"Yeah.","start":1407.7899,"end":1408.27,"sentiment":"neutral","sentiment_score":-0.10980868339538574},{"text":"Before you work too hard, and then when you have a time right now, what complaining is your body?","start":1408.27,"end":1414.4299,"sentiment":"neutral","sentiment_score":-0.17517232267480148},{"text":"Something like that.","start":1414.4299,"end":1415.4099,"sentiment":"neutral","sentiment_score":-0.17437081038951874},{"text":"I hope I have the time to enjoy life.","start":1415.765,"end":1417.8451,"sentiment":"neutral","sentiment_score":-0.02139780753188663},{"text":"But sometimes we have to focus on providing financial support to our loved ones.","start":1417.8451,"end":1424.5851,"sentiment":"neutral","sentiment_score":-0.0581033785960504}],"sentiment":"neutral","sentiment_score":-0.10798310464167077,"num_words":46,"start":1407.7899,"end":1424.5851},{"sentences":[{"text":"But, yeah, I hope so I can do that to go to Vietnam and have some time and some recharge because Mhmm.","start":1424.9651,"end":1441.66,"sentiment":"neutral","sentiment_score":-0.0035483186895197086},{"text":"Yeah.","start":1473.985,"end":1474.3049,"sentiment":"neutral","sentiment_score":-0.1195426881313324},{"text":"I'm so sorry to hear about that.","start":1474.3049,"end":1476.245,"sentiment":"neutral","sentiment_score":-0.20981318822928838},{"text":"Yeah.","start":1522.4,"end":1522.9,"sentiment":"neutral","sentiment_score":-0.001476198434829712},{"text":"The world is very chaotic and not really kind, but we need to keep fighting and find our destiny.","start":1523.04,"end":1532.595,"sentiment":"neutral","sentiment_score":-0.17099285870790482}],"sentiment":"neutral","sentiment_score":-0.09833277061581612,"num_words":50,"start":1424.9651,"end":1532.595},{"sentences":[{"text":"Yeah.","start":1532.595,"end":1532.995,"sentiment":"positive","sentiment_score":0.3466370701789856},{"text":"And I wish you have a healthy life and happy life with your wife, and please stay safe always.","start":1532.995,"end":1540.4349,"sentiment":"positive","sentiment_score":0.632113444177728},{"text":"Okay?","start":1540.4349,"end":1540.835,"sentiment":"neutral","sentiment_score":0.27656659483909607},{"text":"Talk to you soon.","start":1540.835,"end":1542.0549,"sentiment":"positive","sentiment_score":0.34792227298021317},{"text":"Appreciate your time today.","start":1542.54,"end":1544.24,"sentiment":"positive","sentiment_score":0.7206457406282425}],"sentiment":"positive","sentiment_score":0.5830217640975426,"num_words":29,"start":1532.595,"end":1544.24},{"sentences":[{"text":"Thank you.","start":1546.14,"end":1546.9601,"sentiment":"positive","sentiment_score":0.7390245199203491},{"text":"Thank you.","start":1547.1001,"end":1548.0,"sentiment":"positive","sentiment_score":0.6765980124473572},{"text":"You do the same.","start":1548.62,"end":1549.74,"sentiment":"positive","sentiment_score":0.38740408420562744},{"text":"Bye bye.","start":1549.74,"end":1550.4,"sentiment":"neutral","sentiment_score":0.18031233549118042}],"sentiment":"positive","sentiment_score":0.4741486072540283,"num_words":10,"start":1546.14,"end":1550.4}]}}]},{"alternatives":[{"transcript":"Good morning. Yeah. Speaking. Yes. No. I'm just okay. I got bad problem, but I'm going to see doctor soon. Yeah. Oh my goodness. I've been paid, you know, since last last week. And in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid. Yes. Yes. I I I would like to I would like to call you sometime sometime this afternoon, but you already called me. That's that's that's good because on the day, mhmm, I tried a contract. And then I I clicked on that section. No no connection fee. Why why why Airtel still charged me for $300? Yes. Yes. Okay. Now I do and then now I do understand because two two two different two different companies. So I know now. So Airtel and Lindenhub. So different two yeah. Okay. Because, you know, I live in Australia forty seven years. And then when when I when I try to connect the Internet in my new like, in in my house, and they have paid the fee. And and the two Tesla or Optus or TPK or any network, never pay. But this is the yeah. This is the first. Okay. Yeah. Yeah. Yeah. But on the phone to for me in a more than half an hour, I was so upset about why the service so poor. I did. You know? Pick up the phone. Let let let's just stop waiting on the phone and just like that. And and then when the the answering machine, just say somebody will pick up and answer your question. And then I said, oh my goodness. Anyway, if you can help me if if you can help me to make the payment on online. If if if you yeah. The the Mastercard. I am Vietnamese. Yes. Yeah. So you have been you have been there? That's home savvy, ma'am. I live near Ho Chi City. Oh, not not not many times. Just just this time because when my mother, she was sick, and then I went back. Yes. I went yeah. I let you know. So I have forty seven years, but I've been back there a few times. No. Yeah. Because the thing is I I I had my own company in building. So I run my I run my own company in construction company. Oh, I didn't get time to go to go to enjoy holiday even overseas. I just work work work work all the time. Work work until until now. No. In the business, you don't have time, and you always always worry for the for for the customer come late. I I want I want to succeed in business. I don't want to get a a a bad name. Like, in this building, in this building, already got bad name. Really? Yeah. Bad name. No. No. This company the the company who build who build this the the building new building where I live. Yeah. And I found some defect. I I found some defect. My I said, your company got Batman. I told the builder. Yeah. I told I told him that when you run a business, you hire somebody to looking after the business for you. They have to make it through everything going well. Going well. So no customer no customer get upset or complain. If they complain, you get them. You get a best they can they can they can they they can sue you. They can take you to court and sue you. You know? Yeah. That's why I said Yeah. Very strictly rules here. Yeah. Especially especially in in construction. Because in construction, that build last for last long, like, for many, many, many years now in the class, not for one year, not for ten years. So the the building guarantee nine years. Nine years. No. That's why, you know, when when after finish, you hand the key to the owner the owner the owner have nine years. Before, they have seven years. Now it increased to nine years for the major problem. You know? If the major problem, like, inside, like, a bathroom leaking or wall crack, the ceiling crack or the floor crack, the pipe broke, something like that, there's a major problem. If a chip crack, there's minor problem. So there's not it's not a big big problem. This this building, I already have some some quite a lot of defect, and that's how the builder the builder came back and tried to fix it. And many, many units, many apartment, same thing. That problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design. That's why the problem the the the some defect has the same problem. Yeah. Anyway No. I read I have already instruct the builder how how to solve the problem. I said to him, you the builder. You're too young. You need lots of thing to learn learn from the master. I told them that to learn from the master. I'm old. When I when I ran my own business, there's a time you still carry the book, go to high school. I told them that, and they said, yes. Yes. That's the only thing. You know? You learn from the master. The master is new. Yeah. And now I I retired. I don't work anymore. That's why I told my house. And then I need to just two bedroom, me and my wife. I said, no. I I I can't look after the big house anymore. I I used to live I built big house in Burwood. That's my house. Very big six bedroom. Six five six bedroom house. And was spa bath. Very big house. I sold it. So now I live in this apartment. I feel comfortable. You know? I kept kept two bedroom just for me and my wife because the children already left the house. They don't want to leave it with us anymore. Yes. They own. Yeah. They they they left, so they they moved out. So they work five way. They they only visit us. They have one one in every three months or so. Six months. Yeah. Yeah. That that that that that's pretty. Yeah. Just like we have a parent of the birth taking care of the the the baby birth after the baby the baby birth roll up and then then then we pull off the past there. And just like wait from the next name and come back. That's that's real life. Yeah. That's the that is real life of life. You see? But, anyway, we have to accept it. You have the chance to go because you you sound still very young. You work, and then you earn money. You explore, you know, you'll do Vietnam. Explore the the like, the the country, the Vietnam country to see many, many nice things in over there. And it's very cheap. It's very cheap. I think you are Philippine. No. Yeah. I I I guess because and your accent, I can and yeah. She go there, and then you can enjoy you can enjoy, like, a if you take, like, a two weeks, not even enough to explore in Vietnam. Yes. You have to go. Yeah. Many many many many many different places to see. And even American American on Australian, the people, like, they retire, they they go back to Vietnam, and then they live there, come to play. Because they got money. They got money. They they just sold their asset, and then they they moved to Vietnam. They lived by king in Vietnam. They hide it. American but and currently and also also in currency is very high, You know? So convert to Vietnamese is is very small. So you live live like king of the you know? You you can you buy you buy you buy one of the apartment over there because you are, I think, probably 100,000 or 150,000. I think I think Australian dollar, I think. Yeah. And then after that, you can hire the servant. The servant can look after your house, do a cleaning, and and then cooking as well. Yeah. But in here but in here, you you don't have that kind thing. No. You have to be millionaire. You have to be a millionaire. Yeah. The cost to yeah. Even the cost the cost of living in in Australia is very high. You know? You rent quick, like like, the rent for the currently flat. And now minimum 500 to $550. The minimum in the West here. Minimum from 500. Yeah. From 500 to $550. Rent is left. Yeah. Just rent. So rent only. Very very expensive. See? You're not cheap compared to compared to the place in Vietnam. You you you need to you you only need $500 a month, and you live like a king. You don't have to do nothing. You had a servant do all And no. You just just just you just buy, like, four or just buy apartment that they build. You know? And you live in it. And you can move you can travel around from from south to north, north to south, or or from there to go to Thailand costing not much money. The flight cost only 100 something between from from from Vietnam to Thailand, and you can enjoy. You'll do, like, a travel route near Vietnam or the country in Vietnam there. Anyway Yes. Yes. Yes. Yes. Ma'am? Yes. Mastercard. Yes. 5353 1614 082970 44. Yes. My full name on on the card. Yes. 07/29. 503. Yeah. Okay. Send me the send me the the receipt as well. To to my Find some email. Net code 234610. Yeah. 9AM to 6AM 6PM. Okay. Okay. Yeah. That's okay. Yeah. I know that. Okay. Thank you. Thank you. Yeah. Thank you very much. And then also, one more thing, do have time and then you enjoy used to you enjoy your life travel around. You know? Just like me now, I can't go because I'm quite I got problem with but my partner work too hard. It's the same. It's the same. My situation, when I came here, I this time I was young, and then I worked hard. I worked very hard so I can support. I give money to my mother over there in the, ma'am, because I live at the combination. You know? A half say the half because our family a lot of member in the family work like a Italian army in the in previous government. So they hate they hate our family so much. This could eliminate to our family. You know that? You know what I mean? They they dispute the the, like, the current represent government, they discriminate to our family because our family lots of members joining military. So so they had our family. So when when they had you, you cannot find any any good job. You cannot work. You cannot work. You cannot do anything. They want you to die slowly. But, anyway, this is life already gone. Well, I'm okay in here. That's why all my children grow up here. I think I don't want to go back there anymore. Yeah. But the right. Yeah. Yeah. Thank you very much. Have a good day. Yeah. Bye bye. Bye bye. 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morning. Yeah. Speaking. Yes. No.\n\nI'm just okay. I got bad problem, but I'm going to see doctor soon. Yeah. Oh my goodness. I've been paid, you know, since last last week.\n\nAnd in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid. Yes. Yes. I I I would like to I would like to call you sometime sometime this afternoon, but you already called me. That's that's that's good because on the day, mhmm, I tried a contract.\n\nAnd then I I clicked on that section. No no connection fee. Why why why Airtel still charged me for $300? Yes. Yes.\n\nOkay. Now I do and then now I do understand because two two two different two different companies. So I know now. So Airtel and Lindenhub. So different two yeah.\n\nOkay. Because, you know, I live in Australia forty seven years. And then when when I when I try to connect the Internet in my new like, in in my house, and they have paid the fee. And and the two Tesla or Optus or TPK or any network, never pay. But this is the yeah.\n\nThis is the first. Okay. Yeah. Yeah. Yeah.\n\nBut on the phone to for me in a more than half an hour, I was so upset about why the service so poor. I did. You know? Pick up the phone. Let let let's just stop waiting on the phone and just like that.\n\nAnd and then when the the answering machine, just say somebody will pick up and answer your question. And then I said, oh my goodness. Anyway, if you can help me if if you can help me to make the payment on online. If if if you yeah. The the Mastercard.\n\nI am Vietnamese. Yes. Yeah. So you have been you have been there? That's home savvy, ma'am.\n\nI live near Ho Chi City. Oh, not not not many times. Just just this time because when my mother, she was sick, and then I went back. Yes. I went yeah.\n\nI let you know. So I have forty seven years, but I've been back there a few times. No. Yeah. Because the thing is I I I had my own company in building.\n\nSo I run my I run my own company in construction company. Oh, I didn't get time to go to go to enjoy holiday even overseas. I just work work work work all the time. Work work until until now. No.\n\nIn the business, you don't have time, and you always always worry for the for for the customer come late. I I want I want to succeed in business. I don't want to get a a a bad name. Like, in this building, in this building, already got bad name. Really?\n\nYeah. Bad name. No. No. This company the the company who build who build this the the building new building where I live.\n\nYeah. And I found some defect. I I found some defect. My I said, your company got Batman. I told the builder.\n\nYeah. I told I told him that when you run a business, you hire somebody to looking after the business for you. They have to make it through everything going well. Going well. So no customer no customer get upset or complain.\n\nIf they complain, you get them. You get a best they can they can they can they they can sue you. They can take you to court and sue you. You know? Yeah.\n\nThat's why I said Yeah. Very strictly rules here. Yeah. Especially especially in in construction. Because in construction, that build last for last long, like, for many, many, many years now in the class, not for one year, not for ten years.\n\nSo the the building guarantee nine years. Nine years. No. That's why, you know, when when after finish, you hand the key to the owner the owner the owner have nine years. Before, they have seven years.\n\nNow it increased to nine years for the major problem. You know? If the major problem, like, inside, like, a bathroom leaking or wall crack, the ceiling crack or the floor crack, the pipe broke, something like that, there's a major problem. If a chip crack, there's minor problem. So there's not it's not a big big problem.\n\nThis this building, I already have some some quite a lot of defect, and that's how the builder the builder came back and tried to fix it. And many, many units, many apartment, same thing. That problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design. That's why the problem the the the some defect has the same problem. Yeah.\n\nAnyway No. I read I have already instruct the builder how how to solve the problem. I said to him, you the builder. You're too young. You need lots of thing to learn learn from the master.\n\nI told them that to learn from the master. I'm old. When I when I ran my own business, there's a time you still carry the book, go to high school. I told them that, and they said, yes. Yes.\n\nThat's the only thing. You know? You learn from the master. The master is new. Yeah.\n\nAnd now I I retired. I don't work anymore. That's why I told my house. And then I need to just two bedroom, me and my wife. I said, no.\n\nI I I can't look after the big house anymore. I I used to live I built big house in Burwood. That's my house. Very big six bedroom. Six five six bedroom house.\n\nAnd was spa bath. Very big house. I sold it. So now I live in this apartment. I feel comfortable.\n\nYou know? I kept kept two bedroom just for me and my wife because the children already left the house. They don't want to leave it with us anymore. Yes. They own.\n\nYeah. They they they left, so they they moved out. So they work five way. They they only visit us. They have one one in every three months or so.\n\nSix months. Yeah. Yeah. That that that that that's pretty. Yeah.\n\nJust like we have a parent of the birth taking care of the the the baby birth after the baby the baby birth roll up and then then then we pull off the past there. And just like wait from the next name and come back. That's that's real life. Yeah. That's the that is real life of life.\n\nYou see? But, anyway, we have to accept it. You have the chance to go because you you sound still very young. You work, and then you earn money. You explore, you know, you'll do Vietnam.\n\nExplore the the like, the the country, the Vietnam country to see many, many nice things in over there. And it's very cheap. It's very cheap. I think you are Philippine. No.\n\nYeah. I I I guess because and your accent, I can and yeah. She go there, and then you can enjoy you can enjoy, like, a if you take, like, a two weeks, not even enough to explore in Vietnam. Yes. You have to go.\n\nYeah. Many many many many many different places to see. And even American American on Australian, the people, like, they retire, they they go back to Vietnam, and then they live there, come to play. Because they got money. They got money.\n\nThey they just sold their asset, and then they they moved to Vietnam. They lived by king in Vietnam. They hide it. American but and currently and also also in currency is very high, You know? So convert to Vietnamese is is very small.\n\nSo you live live like king of the you know? You you can you buy you buy you buy one of the apartment over there because you are, I think, probably 100,000 or 150,000. I think I think Australian dollar, I think. Yeah. And then after that, you can hire the servant.\n\nThe servant can look after your house, do a cleaning, and and then cooking as well. Yeah. But in here but in here, you you don't have that kind thing. No. You have to be millionaire.\n\nYou have to be a millionaire. Yeah. The cost to yeah. Even the cost the cost of living in in Australia is very high. You know?\n\nYou rent quick, like like, the rent for the currently flat. And now minimum 500 to $550. The minimum in the West here. Minimum from 500. Yeah.\n\nFrom 500 to $550. Rent is left. Yeah. Just rent. So rent only.\n\nVery very expensive. See? You're not cheap compared to compared to the place in Vietnam. You you you need to you you only need $500 a month, and you live like a king. You don't have to do nothing.\n\nYou had a servant do all And no. You just just just you just buy, like, four or just buy apartment that they build. You know? And you live in it. And you can move you can travel around from from south to north, north to south, or or from there to go to Thailand costing not much money.\n\nThe flight cost only 100 something between from from from Vietnam to Thailand, and you can enjoy. You'll do, like, a travel route near Vietnam or the country in Vietnam there. Anyway Yes. Yes. Yes.\n\nYes. Ma'am? Yes. Mastercard. Yes.\n\n5353 1614 082970 44. Yes. My full name on on the card. Yes. 07/29.\n\n503. Yeah. Okay. Send me the send me the the receipt as well. To to my Find some email.\n\nNet code 234610. Yeah. 9AM to 6AM 6PM. Okay. Okay.\n\nYeah. That's okay. Yeah. I know that. Okay.\n\nThank you. Thank you. Yeah. Thank you very much. And then also, one more thing, do have time and then you enjoy used to you enjoy your life travel around.\n\nYou know? Just like me now, I can't go because I'm quite I got problem with but my partner work too hard. It's the same. It's the same. My situation, when I came here, I this time I was young, and then I worked hard.\n\nI worked very hard so I can support. I give money to my mother over there in the, ma'am, because I live at the combination. You know? A half say the half because our family a lot of member in the family work like a Italian army in the in previous government. So they hate they hate our family so much.\n\nThis could eliminate to our family. You know that? You know what I mean? They they dispute the the, like, the current represent government, they discriminate to our family because our family lots of members joining military. So so they had our family.\n\nSo when when they had you, you cannot find any any good job. You cannot work. You cannot work. You cannot do anything. They want you to die slowly.\n\nBut, anyway, this is life already gone. Well, I'm okay in here. That's why all my children grow up here. I think I don't want to go back there anymore. Yeah.\n\nBut the right. Yeah. Yeah. Thank you very much. Have a good day.\n\nYeah. Bye bye. Bye bye. Yeah.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.3839672654867172},{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.07682856172323227},{"text":"Speaking.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.06628776341676712},{"text":"Yes.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.14778956770896912},{"text":"No.","start":13.555,"end":13.795,"sentiment":"neutral","sentiment_score":-0.1391913890838623}],"sentiment":"neutral","sentiment_score":0.15327483912309012,"num_words":6,"start":1.36,"end":13.795},{"sentences":[{"text":"I'm just okay.","start":13.795,"end":14.835,"sentiment":"neutral","sentiment_score":-0.17111829916636148},{"text":"I got bad problem, but I'm going to see doctor soon.","start":14.835,"end":18.195,"sentiment":"neutral","sentiment_score":-0.19074983827092432},{"text":"Yeah.","start":18.195,"end":18.695,"sentiment":"neutral","sentiment_score":0.06495228409767151},{"text":"Oh my goodness.","start":36.04,"end":37.0,"sentiment":"neutral","sentiment_score":0.1616309235493342},{"text":"I've been paid, you know, since last last week.","start":37.0,"end":40.22,"sentiment":"neutral","sentiment_score":0.10636858228180143}],"sentiment":"neutral","sentiment_score":-0.040905215673976474,"num_words":27,"start":13.795,"end":40.22},{"sentences":[{"text":"And in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid.","start":40.545002,"end":47.845,"sentiment":"neutral","sentiment_score":-0.03825422424985015},{"text":"Yes.","start":64.63,"end":65.03,"sentiment":"neutral","sentiment_score":0.14205463230609894},{"text":"Yes.","start":65.03,"end":65.53,"sentiment":"neutral","sentiment_score":0.11481007933616638},{"text":"I I I would like to I would like to call you sometime sometime this afternoon, but you already called me.","start":66.87,"end":74.165,"sentiment":"neutral","sentiment_score":0.08283544988149688},{"text":"That's that's that's good because on the day, mhmm, I tried a contract.","start":74.165,"end":82.185,"sentiment":"neutral","sentiment_score":0.19150282041384623}],"sentiment":"neutral","sentiment_score":0.06112031638622284,"num_words":59,"start":40.545002,"end":82.185},{"sentences":[{"text":"And then I I clicked on that section.","start":82.85,"end":85.590004,"sentiment":"neutral","sentiment_score":0.07945122290402651},{"text":"No no connection fee.","start":88.21,"end":90.55,"sentiment":"neutral","sentiment_score":-0.05805629398673773},{"text":"Why why why Airtel still charged me for $300?","start":90.61,"end":95.270004,"sentiment":"neutral","sentiment_score":-0.15816648718383577},{"text":"Yes.","start":211.94,"end":212.44,"sentiment":"neutral","sentiment_score":-0.012797864153981209},{"text":"Yes.","start":213.22499,"end":213.72499,"sentiment":"neutral","sentiment_score":0.010507358238101006}],"sentiment":"neutral","sentiment_score":-0.044452360142832215,"num_words":23,"start":82.85,"end":213.72499},{"sentences":[{"text":"Okay.","start":257.18,"end":257.68,"sentiment":"neutral","sentiment_score":-0.008115328848361969},{"text":"Now I do and then now I do understand because two two two different two different companies.","start":257.74,"end":263.84,"sentiment":"neutral","sentiment_score":-0.06295901525984793},{"text":"So I know now.","start":263.97998,"end":265.44,"sentiment":"neutral","sentiment_score":-0.061135007068514824},{"text":"So Airtel and Lindenhub.","start":265.72498,"end":267.26498,"sentiment":"neutral","sentiment_score":-0.025078909937292337},{"text":"So different two yeah.","start":267.485,"end":269.745,"sentiment":"neutral","sentiment_score":-0.013773271813988686}],"sentiment":"neutral","sentiment_score":-0.049278911451498666,"num_words":30,"start":257.18,"end":269.745},{"sentences":[{"text":"Okay.","start":301.925,"end":302.425,"sentiment":"neutral","sentiment_score":-0.06275475770235062},{"text":"Because, you know, I live in Australia forty seven years.","start":322.385,"end":325.765,"sentiment":"neutral","sentiment_score":-0.03622985240072012},{"text":"And then when when I when I try to connect the Internet in my new like, in in my house, and they have paid the fee.","start":325.825,"end":335.78,"sentiment":"neutral","sentiment_score":-0.08317238550919753},{"text":"And and the two Tesla or Optus or TPK or any network, never pay.","start":336.4,"end":342.41998,"sentiment":"neutral","sentiment_score":-0.034891812529947074},{"text":"But this is the yeah.","start":342.8,"end":346.88,"sentiment":"neutral","sentiment_score":-0.013163620233535766}],"sentiment":"neutral","sentiment_score":-0.056104263955993314,"num_words":56,"start":301.925,"end":346.88},{"sentences":[{"text":"This is the first.","start":346.88,"end":347.685,"sentiment":"neutral","sentiment_score":0.0755237378180027},{"text":"Okay.","start":373.16998,"end":373.66998,"sentiment":"neutral","sentiment_score":-0.07040873169898987},{"text":"Yeah.","start":389.97,"end":390.21,"sentiment":"neutral","sentiment_score":-0.07668910920619965},{"text":"Yeah.","start":390.21,"end":390.37,"sentiment":"neutral","sentiment_score":-0.06878708302974701},{"text":"Yeah.","start":390.37,"end":390.84998,"sentiment":"neutral","sentiment_score":-0.06905800104141235}],"sentiment":"neutral","sentiment_score":0.002144003286957741,"num_words":8,"start":346.88,"end":390.84998},{"sentences":[{"text":"But on the phone to for me in a more than half an hour, I was so upset about why the service so poor.","start":390.84998,"end":398.61,"sentiment":"negative","sentiment_score":-0.3914146128421028},{"text":"I did.","start":398.61,"end":399.09,"sentiment":"neutral","sentiment_score":-0.2625274360179901},{"text":"You know?","start":399.09,"end":399.83,"sentiment":"neutral","sentiment_score":-0.16673807799816132},{"text":"Pick up the phone.","start":400.61,"end":401.65,"sentiment":"neutral","sentiment_score":-0.10738895460963249},{"text":"Let let let's just stop waiting on the phone and just like that.","start":401.65,"end":405.715,"sentiment":"neutral","sentiment_score":-0.12591759115457535}],"sentiment":"neutral","sentiment_score":-0.2737548053264618,"num_words":45,"start":390.84998,"end":405.715},{"sentences":[{"text":"And and then when the the answering machine, just say somebody will pick up and answer your question.","start":405.715,"end":412.115,"sentiment":"neutral","sentiment_score":-0.08995925448834896},{"text":"And then I said, oh my goodness.","start":412.115,"end":413.735,"sentiment":"neutral","sentiment_score":-0.12193047148840767},{"text":"Anyway, if you can help me if if you can help me to make the payment on online.","start":414.19498,"end":419.44,"sentiment":"neutral","sentiment_score":-0.027363449335098267},{"text":"If if if you yeah.","start":419.9,"end":422.31998,"sentiment":"neutral","sentiment_score":0.03224013708531857},{"text":"The the Mastercard.","start":429.74,"end":430.56,"sentiment":"neutral","sentiment_score":0.03417355380952358}],"sentiment":"neutral","sentiment_score":-0.05297256122324981,"num_words":51,"start":405.715,"end":430.56},{"sentences":[{"text":"I am Vietnamese.","start":445.57,"end":446.39,"sentiment":"neutral","sentiment_score":0.045531198382377625},{"text":"Yes.","start":446.53,"end":447.03,"sentiment":"neutral","sentiment_score":0.19399356842041016},{"text":"Yeah.","start":454.85,"end":455.35,"sentiment":"positive","sentiment_score":0.35592028498649597},{"text":"So you have been you have been there?","start":463.675,"end":466.095,"sentiment":"neutral","sentiment_score":0.1033193813636899},{"text":"That's home savvy, ma'am.","start":485.77002,"end":487.23,"sentiment":"positive","sentiment_score":0.4360978901386261}],"sentiment":"neutral","sentiment_score":0.19161494470694485,"num_words":17,"start":445.57,"end":487.23},{"sentences":[{"text":"I live near Ho Chi City.","start":490.805,"end":492.585,"sentiment":"neutral","sentiment_score":0.11779598146677017},{"text":"Oh, not not not many times.","start":497.765,"end":499.92502,"sentiment":"neutral","sentiment_score":0.026902204379439354},{"text":"Just just this time because when my mother, she was sick, and then I went back.","start":499.92502,"end":506.36002,"sentiment":"neutral","sentiment_score":0.005917972477618605},{"text":"Yes.","start":507.38,"end":507.78,"sentiment":"neutral","sentiment_score":0.03159153461456299},{"text":"I went yeah.","start":507.78,"end":511.14,"sentiment":"neutral","sentiment_score":0.023544901981949806}],"sentiment":"neutral","sentiment_score":0.033284466102486476,"num_words":32,"start":490.805,"end":511.14},{"sentences":[{"text":"I let you know.","start":511.14,"end":511.78,"sentiment":"neutral","sentiment_score":0.023173348978161812},{"text":"So I have forty seven years, but I've been back there a few times.","start":511.78,"end":516.02,"sentiment":"neutral","sentiment_score":0.017846714638705765},{"text":"No.","start":516.02,"end":516.52,"sentiment":"neutral","sentiment_score":-0.028183741495013237},{"text":"Yeah.","start":525.845,"end":526.165,"sentiment":"neutral","sentiment_score":0.02072269469499588},{"text":"Because the thing is I I I had my own company in building.","start":526.165,"end":531.46497,"sentiment":"neutral","sentiment_score":0.018239982712727327}],"sentiment":"neutral","sentiment_score":0.017339579676362602,"num_words":33,"start":511.14,"end":531.46497},{"sentences":[{"text":"So I run my I run my own company in construction company.","start":532.45996,"end":536.87994,"sentiment":"neutral","sentiment_score":0.02468755003064871},{"text":"Oh, I didn't get time to go to go to enjoy holiday even overseas.","start":537.81995,"end":542.16,"sentiment":"neutral","sentiment_score":-0.0012630707185183243},{"text":"I just work work work work all the time.","start":542.77997,"end":545.18,"sentiment":"neutral","sentiment_score":0.012357074560390579},{"text":"Work work until until now.","start":545.18,"end":552.53503,"sentiment":"neutral","sentiment_score":-0.005977076292037964},{"text":"No.","start":552.53503,"end":553.015,"sentiment":"neutral","sentiment_score":-0.07479623705148697}],"sentiment":"neutral","sentiment_score":0.0069536503131796676,"num_words":41,"start":532.45996,"end":553.015},{"sentences":[{"text":"In the business, you don't have time, and you always always worry for the for for the customer come late.","start":553.015,"end":562.07,"sentiment":"neutral","sentiment_score":-0.08422428537160158},{"text":"I I want I want to succeed in business.","start":566.93005,"end":572.37006,"sentiment":"neutral","sentiment_score":0.0224129238890277},{"text":"I don't want to get a a a bad name.","start":572.37006,"end":574.93005,"sentiment":"negative","sentiment_score":-0.5714304000139236},{"text":"Like, in this building, in this building, already got bad name.","start":574.93005,"end":579.03503,"sentiment":"negative","sentiment_score":-0.46350822936404834},{"text":"Really?","start":580.215,"end":580.715,"sentiment":"neutral","sentiment_score":-0.10099413990974426}],"sentiment":"neutral","sentiment_score":-0.24307172657812343,"num_words":51,"start":553.015,"end":580.715},{"sentences":[{"text":"Yeah.","start":583.655,"end":584.055,"sentiment":"neutral","sentiment_score":-0.14556285738945007},{"text":"Bad name.","start":584.055,"end":584.695,"sentiment":"negative","sentiment_score":-0.3471008241176605},{"text":"No.","start":584.695,"end":584.935,"sentiment":"neutral","sentiment_score":-0.3241104483604431},{"text":"No.","start":584.935,"end":585.175,"sentiment":"neutral","sentiment_score":-0.3027937412261963},{"text":"This company the the company who build who build this the the building new building where I live.","start":585.175,"end":591.37,"sentiment":"neutral","sentiment_score":-0.17652503235472572}],"sentiment":"neutral","sentiment_score":-0.20191822946071625,"num_words":23,"start":583.655,"end":591.37},{"sentences":[{"text":"Yeah.","start":591.83,"end":592.33,"sentiment":"neutral","sentiment_score":-0.13263922929763794},{"text":"And I found some defect.","start":592.79004,"end":594.41003,"sentiment":"neutral","sentiment_score":-0.31419556140899657},{"text":"I I found some defect.","start":595.27,"end":596.73004,"sentiment":"neutral","sentiment_score":-0.24202158749103547},{"text":"My I said, your company got Batman.","start":597.75,"end":602.585,"sentiment":"neutral","sentiment_score":-0.17592503343309676},{"text":"I told the builder.","start":602.965,"end":604.025,"sentiment":"neutral","sentiment_score":-0.13196425884962082}],"sentiment":"neutral","sentiment_score":-0.2124116928739981,"num_words":22,"start":591.83,"end":604.025},{"sentences":[{"text":"Yeah.","start":604.16504,"end":604.645,"sentiment":"neutral","sentiment_score":-0.07307963073253632},{"text":"I told I told him that when you run a business, you hire somebody to looking after the business for you.","start":604.645,"end":613.71,"sentiment":"neutral","sentiment_score":-0.08156999768245787},{"text":"They have to make it through everything going well.","start":614.27,"end":617.81,"sentiment":"neutral","sentiment_score":-0.09283636262019475},{"text":"Going well.","start":618.67004,"end":619.55005,"sentiment":"neutral","sentiment_score":-0.008720854297280312},{"text":"So no customer no customer get upset or 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know?","start":633.95496,"end":634.535,"sentiment":"neutral","sentiment_score":-0.13642587140202522},{"text":"Yeah.","start":634.995,"end":635.495,"sentiment":"neutral","sentiment_score":-0.04243377223610878}],"sentiment":"neutral","sentiment_score":-0.3288407595545957,"num_words":33,"start":624.59,"end":635.495},{"sentences":[{"text":"That's why I said Yeah.","start":635.875,"end":640.115,"sentiment":"neutral","sentiment_score":-0.038736271858215335},{"text":"Very strictly rules here.","start":640.115,"end":642.21,"sentiment":"neutral","sentiment_score":-0.07232383824884892},{"text":"Yeah.","start":642.69,"end":643.09,"sentiment":"neutral","sentiment_score":0.015924885869026184},{"text":"Especially especially in in construction.","start":643.09,"end":646.39,"sentiment":"neutral","sentiment_score":-0.07826757580041885},{"text":"Because in construction, that build last for last long, like, for many, many, many years now in the class, not for one year, not for ten years.","start":647.49005,"end":657.79504,"sentiment":"neutral","sentiment_score":-0.07481297464282424}],"sentiment":"neutral","sentiment_score":-0.06853190525656655,"num_words":42,"start":635.875,"end":657.79504},{"sentences":[{"text":"So the the building guarantee nine years.","start":658.335,"end":661.635,"sentiment":"neutral","sentiment_score":-0.023705147738967623},{"text":"Nine years.","start":662.655,"end":663.47504,"sentiment":"neutral","sentiment_score":-0.023000236600637436},{"text":"No.","start":666.575,"end":667.075,"sentiment":"neutral","sentiment_score":-0.1765533834695816},{"text":"That's why, you know, when when after finish, you hand the key to the owner the owner the owner have nine years.","start":667.29504,"end":676.97,"sentiment":"neutral","sentiment_score":-0.1043605503033508},{"text":"Before, they have seven 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problem.","start":702.6,"end":705.5,"sentiment":"neutral","sentiment_score":-0.21542443335056305}],"sentiment":"neutral","sentiment_score":-0.2928339312302655,"num_words":58,"start":679.43,"end":705.5},{"sentences":[{"text":"This this building, I already have some some quite a lot of defect, and that's how the builder the builder came back and tried to fix it.","start":706.12,"end":716.515,"sentiment":"negative","sentiment_score":-0.4346751681080571},{"text":"And many, many units, many apartment, same thing.","start":716.575,"end":720.255,"sentiment":"neutral","sentiment_score":-0.12360536865890026},{"text":"That problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design.","start":720.255,"end":732.44,"sentiment":"negative","sentiment_score":-0.34135283464970795},{"text":"That's why the problem the the the some defect has the same problem.","start":732.98004,"end":739.415,"sentiment":"negative","sentiment_score":-0.4107296409515234},{"text":"Yeah.","start":739.875,"end":740.375,"sentiment":"neutral","sentiment_score":-0.12728182971477509}],"sentiment":"negative","sentiment_score":-0.36170770621134174,"num_words":72,"start":706.12,"end":740.375},{"sentences":[{"text":"Anyway No.","start":741.235,"end":750.14,"sentiment":"neutral","sentiment_score":-0.09184563905000687},{"text":"I read I have already instruct the builder how how to solve the problem.","start":750.44,"end":757.10004,"sentiment":"neutral","sentiment_score":-0.07453190375651632},{"text":"I said to him, you the builder.","start":757.24005,"end":759.08,"sentiment":"neutral","sentiment_score":-0.07629146639789854},{"text":"You're too young.","start":759.08,"end":760.06,"sentiment":"negative","sentiment_score":-0.36705010135968524},{"text":"You need lots of thing to learn learn from the 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1614 082970 44.","start":1169.73,"end":1189.395,"sentiment":"neutral","sentiment_score":0.008249097620137036},{"text":"Yes.","start":1206.74,"end":1207.24,"sentiment":"neutral","sentiment_score":0.06991633027791977},{"text":"My full name on on the 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6PM.","start":1346.92,"end":1349.42,"sentiment":"neutral","sentiment_score":0.059173306450247765},{"text":"Okay.","start":1353.0049,"end":1353.5049,"sentiment":"neutral","sentiment_score":0.14034932851791382},{"text":"Okay.","start":1377.01,"end":1377.49,"sentiment":"neutral","sentiment_score":0.0164781603962183}],"sentiment":"neutral","sentiment_score":0.08279643896967173,"num_words":10,"start":1303.995,"end":1377.49},{"sentences":[{"text":"Yeah.","start":1377.49,"end":1377.8099,"sentiment":"neutral","sentiment_score":0.028389818966388702},{"text":"That's okay.","start":1377.8099,"end":1378.61,"sentiment":"neutral","sentiment_score":0.07191982492804527},{"text":"Yeah.","start":1378.61,"end":1378.9299,"sentiment":"neutral","sentiment_score":0.05859263986349106},{"text":"I know that.","start":1378.9299,"end":1379.685,"sentiment":"neutral","sentiment_score":0.04486050705115},{"text":"Okay.","start":1380.405,"end":1380.905,"sentiment":"neutral","sentiment_score":0.08649004995822906}],"sentiment":"neutral","sentiment_score":0.05648670997470617,"num_words":8,"start":1377.49,"end":1380.905},{"sentences":[{"text":"Thank you.","start":1381.4451,"end":1382.005,"sentiment":"positive","sentiment_score":0.5543463826179504},{"text":"Thank you.","start":1382.005,"end":1382.7451,"sentiment":"positive","sentiment_score":0.5707787871360779},{"text":"Yeah.","start":1386.2451,"end":1386.645,"sentiment":"neutral","sentiment_score":0.21803387999534607},{"text":"Thank you very much.","start":1386.645,"end":1387.525,"sentiment":"neutral","sentiment_score":0.31452561169862747},{"text":"And then also, one more thing, do have time and then you enjoy used to you enjoy your life travel around.","start":1387.525,"end":1397.6101,"sentiment":"neutral","sentiment_score":0.19285764722597032}],"sentiment":"neutral","sentiment_score":0.2592132419347763,"num_words":30,"start":1381.4451,"end":1397.6101},{"sentences":[{"text":"You know?","start":1397.91,"end":1399.1101,"sentiment":"neutral","sentiment_score":0.01560209644958377},{"text":"Just like me now, I can't go because I'm quite I got problem with but my partner work too hard.","start":1399.1101,"end":1406.9701,"sentiment":"neutral","sentiment_score":-0.20021989978849888},{"text":"It's the same.","start":1433.775,"end":1434.515,"sentiment":"neutral","sentiment_score":-0.0616157092154026},{"text":"It's the same.","start":1434.655,"end":1435.9551,"sentiment":"neutral","sentiment_score":-0.03909068865080675},{"text":"My situation, when I came here, I this time I was young, and then I worked hard.","start":1436.0151,"end":1441.935,"sentiment":"neutral","sentiment_score":-0.09256838393561981}],"sentiment":"neutral","sentiment_score":-0.1299772338527772,"num_words":45,"start":1397.91,"end":1441.935},{"sentences":[{"text":"I worked very hard so I can support.","start":1441.935,"end":1444.1951,"sentiment":"neutral","sentiment_score":-0.019922579172998667},{"text":"I give money to my mother over there in the, ma'am, because I live at the combination.","start":1444.8151,"end":1450.17,"sentiment":"neutral","sentiment_score":-0.049919051720815545},{"text":"You know?","start":1450.55,"end":1451.2101,"sentiment":"neutral","sentiment_score":-0.07267631962895393},{"text":"A half say the half because our family a lot of member in the family work like a Italian army in the in previous government.","start":1451.67,"end":1463.93,"sentiment":"neutral","sentiment_score":-0.1720450070500374},{"text":"So they hate they hate our family so much.","start":1464.4451,"end":1467.105,"sentiment":"neutral","sentiment_score":-0.27677470445632935}],"sentiment":"neutral","sentiment_score":-0.13025335521727313,"num_words":61,"start":1441.935,"end":1467.105},{"sentences":[{"text":"This could eliminate to our family.","start":1468.365,"end":1470.625,"sentiment":"neutral","sentiment_score":-0.24685659011205038},{"text":"You know that?","start":1471.165,"end":1472.365,"sentiment":"neutral","sentiment_score":-0.12864366670449576},{"text":"You know what I mean?","start":1472.365,"end":1473.665,"sentiment":"neutral","sentiment_score":-0.11050056219100952},{"text":"They they dispute the the, like, the current represent government, they discriminate to our family because our family lots of members joining military.","start":1475.165,"end":1490.32,"sentiment":"neutral","sentiment_score":-0.32923762111560156},{"text":"So so they had our family.","start":1491.26,"end":1494.7949,"sentiment":"neutral","sentiment_score":-0.2684868052601814}],"sentiment":"neutral","sentiment_score":-0.2698362667200177,"num_words":43,"start":1468.365,"end":1494.7949},{"sentences":[{"text":"So when when they had you, you cannot find any any good job.","start":1495.015,"end":1500.5549,"sentiment":"negative","sentiment_score":-0.33689126257713026},{"text":"You cannot work.","start":1501.255,"end":1502.375,"sentiment":"negative","sentiment_score":-0.45829610029856366},{"text":"You cannot work.","start":1502.375,"end":1503.595,"sentiment":"negative","sentiment_score":-0.44665976365407306},{"text":"You cannot do anything.","start":1503.655,"end":1504.875,"sentiment":"negative","sentiment_score":-0.4532594829797745},{"text":"They want you to die slowly.","start":1506.09,"end":1507.87,"sentiment":"negative","sentiment_score":-0.4764058937629064}],"sentiment":"negative","sentiment_score":-0.40572163102955655,"num_words":29,"start":1495.015,"end":1507.87},{"sentences":[{"text":"But, anyway, this is life already gone.","start":1508.01,"end":1510.17,"sentiment":"negative","sentiment_score":-0.45336699911526274},{"text":"Well, I'm okay in here.","start":1510.17,"end":1512.01,"sentiment":"neutral","sentiment_score":-0.20467991828918458},{"text":"That's why all my children grow up here.","start":1512.01,"end":1515.87,"sentiment":"neutral","sentiment_score":-0.2209665160626173},{"text":"I think I don't want to go back there anymore.","start":1516.65,"end":1519.3099,"sentiment":"negative","sentiment_score":-0.37275108993053435},{"text":"Yeah.","start":1519.85,"end":1520.35,"sentiment":"neutral","sentiment_score":-0.04776845872402191}],"sentiment":"neutral","sentiment_score":-0.31419290554138923,"num_words":31,"start":1508.01,"end":1520.35},{"sentences":[{"text":"But the right.","start":1520.65,"end":1521.345,"sentiment":"neutral","sentiment_score":0.026644493142763775},{"text":"Yeah.","start":1531.4249,"end":1531.9249,"sentiment":"neutral","sentiment_score":0.027258284389972687},{"text":"Yeah.","start":1531.985,"end":1532.485,"sentiment":"neutral","sentiment_score":0.0935198962688446},{"text":"Thank you very much.","start":1544.67,"end":1545.97,"sentiment":"positive","sentiment_score":0.8084309846162796},{"text":"Have a good day.","start":1547.319,"end":1548.859,"sentiment":"positive","sentiment_score":0.6429909318685532}],"sentiment":"positive","sentiment_score":0.4620307173866492,"num_words":13,"start":1520.65,"end":1548.859},{"sentences":[{"text":"Yeah.","start":1548.999,"end":1549.499,"sentiment":"neutral","sentiment_score":0.298035591840744},{"text":"Bye bye.","start":1550.919,"end":1550.999,"sentiment":"neutral","sentiment_score":0.12896137312054634},{"text":"Bye bye.","start":1550.999,"end":1551.319,"sentiment":"neutral","sentiment_score":0.11398033052682877},{"text":"Yeah.","start":1551.319,"end":1551.819,"sentiment":"neutral","sentiment_score":-0.12542930245399475}],"sentiment":"neutral","sentiment_score":0.10974828278024991,"num_words":6,"start":1548.999,"end":1551.819}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning.\n\nChannel 0: Hi. Good morning. This is Airtel accounts. My name is Melissa. Am I speaking to Yu Loida?\n\nChannel 1: Yeah. Speaking. Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: No. I'm just okay. I got bad problem,\n\nChannel 0: That's\n\nChannel 1: but I'm going to see doctor\n\nChannel 0: oh,\n\nChannel 1: soon. Yeah.\n\nChannel 0: I understand. But, anyway, I'm just calling if you received our email reference to the new development charge. And, also, I just wanted to let you know that your router has been sent out. It will arrive the next few days this week.\n\nChannel 1: Oh my goodness. I've been paid, you know, since last last week. And in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid.\n\nChannel 0: I understand that. However, the the payment you made has been credited to your account, and it's necessary. But I'm calling you today not to ask you to pay because it's not yet due. I'm just wanting to confirm if you received the email sent yesterday\n\nChannel 1: Yes.\n\nChannel 0: with the\n\nChannel 1: Yes.\n\nChannel 0: instruction.\n\nChannel 1: I I I would like to I would like to call you sometime\n\nChannel 0: Uh-huh.\n\nChannel 1: sometime this afternoon, but you already called me. That's that's that's good because\n\nChannel 0: Mm-mm.\n\nChannel 1: on the day, mhmm, I tried a contract. And then I I clicked on that section.\n\nChannel 0: Mhmm.\n\nChannel 1: No no connection fee. Why why why Airtel still charged me for $300?\n\nChannel 0: Okay. That's a good question, and that is correct, Yuloy. There is no connection fee. Connection fee is different from the, new development charge that you receive from email. This is charged by the Linham.\n\nBecause if you activate a service, an Internet service, it really depends from your address or premises which network is enabled. There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network. So we are your network is Linham. Your Internet service provider is Airtel AU. And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge.\n\nThey are passing it. We are not the one who's receiving it. Once we collected it, we will send the payment to them. It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges. And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges.\n\nThis new development charges is required to the premises whose first time activating the Internet services. And are you the owner of the apartment or\n\nChannel 1: Yes.\n\nChannel 0: the\n\nChannel 1: Yes.\n\nChannel 0: yeah. So technically, the owner of the apartment or the house is liable to take care of this new development charge. It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that. And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have. They are not collecting it directly from the customer on consumer.\n\nThey're asking us to collect this and then pass them pass the amount to them.\n\nChannel 1: Okay. Now I do and then now I do\n\nChannel 0: Yeah.\n\nChannel 1: understand because two two two different two different companies. So I know now. So\n\nChannel 0: Mm-mm.\n\nChannel 1: Airtel and Lindenhub. So different two\n\nChannel 0: Yes.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. Network Linham is the network, but they are not directly retailing their services to any customers, but that that's the rules in Australia. What they do is they do have a partnered network, a partnered Internet services, which us Airtel AU, and then we are the one who is providing the services, activating, and doing all the necessary thing to this customer to get activated, doing some invoices, something like that. And then\n\nChannel 1: Okay.\n\nChannel 0: if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why. What I do is call them and then explain to them if necessary.\n\nChannel 1: Because, you know, I live in Australia forty seven years. And then when when I when I try to connect the Internet in my new like, in in my house, and they have paid the fee. And and the two Tesla or Optus or TPK\n\nChannel 0: Mm-mm. Yeah.\n\nChannel 1: or any network, never pay. But\n\nChannel 0: But\n\nChannel 1: this is\n\nChannel 0: it\n\nChannel 1: the\n\nChannel 0: this is your new premises. It's a first time.\n\nChannel 1: yeah. This is\n\nChannel 0: First\n\nChannel 1: the first.\n\nChannel 0: time yeah. The reason why, it's a first time. But when you have, like, another address and it's not network. So it means to say prior to that, it's already been activated. But if it's a first time to have it activated, that's the mandated charge they are asking to send to the customer, the new development\n\nChannel 1: Okay.\n\nChannel 0: charges. And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: do apologize\n\nChannel 1: But on the\n\nChannel 0: for\n\nChannel 1: phone\n\nChannel 0: the inconvenience.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: for me in a more than half an hour, I was so upset about why the service so poor. I did. You know?\n\nChannel 0: Mm-mm. I'm so\n\nChannel 1: Pick\n\nChannel 0: sorry.\n\nChannel 1: up the phone. Let let let's just stop waiting on the phone and just like that. And and then when the the answering machine, just say somebody will pick up and answer your question. And then I said, oh my goodness. Anyway,\n\nChannel 0: I'm so\n\nChannel 1: if you can help me\n\nChannel 0: sorry\n\nChannel 1: if if you can help me to\n\nChannel 0: for\n\nChannel 1: make the payment on online.\n\nChannel 0: that.\n\nChannel 1: If if\n\nChannel 0: Oh,\n\nChannel 1: if\n\nChannel 0: yeah.\n\nChannel 1: you yeah.\n\nChannel 0: Yeah. I can go ahead and definitely help you. Are you going to use your Visa or your Mastercard?\n\nChannel 1: The the Mastercard.\n\nChannel 0: Okay. Got it. So one moment here. Just bear with me. Okay?\n\nAnd I just I I'm curious because I'm fan of Vietnam country. Are you Vietnamese?\n\nChannel 1: I am Vietnamese. Yes.\n\nChannel 0: Oh, that's wonderful. You know what? It's my dream to come in South Vietnam.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I wanted to come there to explore the nature and the culture and the food.\n\nChannel 1: So you have been you have been there?\n\nChannel 0: No. No. I wanted to come. I really would love to go there. It's my dream.\n\nIt's one of my bucket list to be in Sapa, Vietnam because I see a lot of positive reviews in social media about Sapa, Vietnam. Are you from Sapa specifically?\n\nChannel 1: That's home savvy, ma'am.\n\nChannel 0: Oh, okay. I got it.\n\nChannel 1: I live\n\nChannel 0: So\n\nChannel 1: near\n\nChannel 0: you're\n\nChannel 1: Ho Chi City.\n\nChannel 0: yeah. And then you're just going back there or\n\nChannel 1: Oh, not not not many times. Just just this time because when my mother, she was sick,\n\nChannel 0: m-mm.\n\nChannel 1: and then I went\n\nChannel 0: Oh,\n\nChannel 1: back.\n\nChannel 0: okay.\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: went\n\nChannel 0: really live here in Australia?\n\nChannel 1: yeah. I let you know. So I have forty seven years, but I've been back there\n\nChannel 0: Oh, wow.\n\nChannel 1: a few times. No.\n\nChannel 0: Yeah. It's just like you're Vietnamese, but you're Australian. Something like that because you're living your longest.\n\nChannel 1: Yeah. Because\n\nChannel 0: Yeah.\n\nChannel 1: the thing is I I I had my own company in building. So I run my I run my own company in\n\nChannel 0: Mm-mm.\n\nChannel 1: construction company. Oh, I didn't get time to go to go to enjoy holiday even overseas. I just\n\nChannel 0: Mm-mm. Oh,\n\nChannel 1: work work\n\nChannel 0: okay.\n\nChannel 1: work\n\nChannel 0: Yeah.\n\nChannel 1: work all the time. Work work until\n\nChannel 0: Yeah.\n\nChannel 1: until\n\nChannel 0: Business months are really like that. They don't want to rest.\n\nChannel 1: now. No. In the business, you don't have\n\nChannel 0: Yeah.\n\nChannel 1: time, and you always always worry for the for for the customer\n\nChannel 0: For\n\nChannel 1: come\n\nChannel 0: the business. Yeah. Mm-mm.\n\nChannel 1: late.\n\nChannel 0: They since, like, they don't want it to be all seeing\n\nChannel 1: I\n\nChannel 0: everything,\n\nChannel 1: I want\n\nChannel 0: and then they are born not\n\nChannel 1: I\n\nChannel 0: to relax.\n\nChannel 1: want to succeed in business. I don't want to get a a a bad name. Like, in this building, in this building,\n\nChannel 0: Mm-mm.\n\nChannel 1: already got bad name.\n\nChannel 0: Oh,\n\nChannel 1: Really?\n\nChannel 0: yeah. It's already been established in Australia.\n\nChannel 1: Yeah. Bad name. No. No. This company the the company who build who build this the the building new building where I live.\n\nYeah. And I found some defect. I I found some defect. My I said, your company got Batman. I told the builder.\n\nYeah. I told I told him that when you run a business, you hire somebody to looking after the business for you. They have to make it through everything going well. Going\n\nChannel 0: Yeah.\n\nChannel 1: well.\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: So no customer\n\nChannel 0: Mm-mm.\n\nChannel 1: no customer get upset or complain. If they complain,\n\nChannel 0: Yeah.\n\nChannel 1: you get them. You\n\nChannel 0: Yeah.\n\nChannel 1: get a\n\nChannel 0: Yeah.\n\nChannel 1: best they can they can they can they they can sue you. They can take you to court and sue you. You know?\n\nChannel 0: Mm-mm.\n\nChannel 1: Yeah. That's why\n\nChannel 0: Yeah.\n\nChannel 1: I said\n\nChannel 0: Especially in Australia. Rules. Rules.\n\nChannel 1: Yeah. Very strictly rules here.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Correct.\n\nChannel 1: Especially\n\nChannel 0: Very strict.\n\nChannel 1: especially in in construction. Because in construction, that build last for last long, like, for many, many, many years now in the class, not for one year, not for ten years. So the the building guarantee nine years. Nine years.\n\nChannel 0: It's almost one decade.\n\nChannel 1: No. That's why, you know, when when after finish, you hand the key to the owner the owner the owner have nine years. Before, they have seven years. Now it increased to nine years for the major problem. You know?\n\nIf the major problem, like, inside, like, a bathroom leaking or wall crack, the ceiling crack or the floor crack,\n\nChannel 0: Mhmm.\n\nChannel 1: the pipe broke, something like that, there's a major problem. If a chip crack, there's minor problem. So there's not it's not a big big problem. This this building, I already have some some quite a lot of defect, and that's how the builder the builder came back and tried to fix it. And many, many units, many apartment, same thing.\n\nThat problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design. That's why the problem the the the some defect has the same problem. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Anyway\n\nChannel 0: Hopefully, they will resolve it. In that way, it could avoid any further complication because it's very hard in\n\nChannel 1: No.\n\nChannel 0: reference with that\n\nChannel 1: I\n\nChannel 0: thing.\n\nChannel 1: read\n\nChannel 0: Right?\n\nChannel 1: I have already instruct the builder how how to solve the problem. I said to him, you the builder. You're too young. You need lots of thing to learn learn from the master. I told them that to learn from the master.\n\nI'm old. When I when I ran my own business, there's a time you still carry the book, go to high school. I told them that, and they said, yes. Yes. That's the only thing.\n\nYou know? You learn from the master. The\n\nChannel 0: Yeah.\n\nChannel 1: master\n\nChannel 0: Yes.\n\nChannel 1: is\n\nChannel 0: Of course.\n\nChannel 1: new.\n\nChannel 0: And now you're the master.\n\nChannel 1: Yeah. And now I I retired. I don't work anymore. That's why I told my house. And then I need to just two bedroom, me and my wife.\n\nI said, no. I I I can't look after the big house anymore.\n\nChannel 0: Mm-mm.\n\nChannel 1: I I used to live I built big house in Burwood. That's my house. Very big six bedroom. Six five six bedroom house. And was spa bath.\n\nVery big house. I sold it. So now I live in this apartment. I feel comfortable. You know?\n\nChannel 0: Yeah.\n\nChannel 1: I kept kept two bedroom just for me and my wife because the children already left the house. They don't want to leave it with us anymore.\n\nChannel 0: They do they do have already their own lives.\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: They\n\nChannel 0: they they are adults already. Okay.\n\nChannel 1: own. Yeah. They they they left, so they they moved out. So they work five way. They they only visit us.\n\nThey have one one in every three months or so. Six months.\n\nChannel 0: Yeah. They're finding their own destiny.\n\nChannel 1: Yeah. Yeah. That that that that that's pretty. Yeah. Just\n\nChannel 0: Yeah.\n\nChannel 1: like\n\nChannel 0: Yeah.\n\nChannel 1: we have a parent of the birth taking\n\nChannel 0: Mm-mm.\n\nChannel 1: care of the the the baby birth after the baby the baby birth roll up and then then then we pull off the past there. And just like wait from the next name and come back.\n\nChannel 0: They will fly on\n\nChannel 1: That's\n\nChannel 0: their\n\nChannel 1: that's real\n\nChannel 0: own.\n\nChannel 1: life. Yeah. That's the that is real life of life. You see? But, anyway, we have to accept it.\n\nYou have the chance to go because you you sound still very young. You work, and then you earn money. You explore, you know,\n\nChannel 0: Mhmm.\n\nChannel 1: you'll do Vietnam. Explore the the like, the the country, the Vietnam country to see many, many nice things in over there. And\n\nChannel 0: Yeah. I hope\n\nChannel 1: it's very\n\nChannel 0: so.\n\nChannel 1: cheap. It's very cheap. I think you are Philippine. No.\n\nChannel 0: Yeah. I am. I am a Filipina.\n\nChannel 1: Yeah. I I I guess because and your accent, I can\n\nChannel 0: Mm-mm.\n\nChannel 1: and yeah. She go there, and then you can enjoy you can enjoy, like, a if you take, like, a two weeks, not even enough to explore\n\nChannel 0: Really?\n\nChannel 1: in Vietnam.\n\nChannel 0: Oh,\n\nChannel 1: Yes.\n\nChannel 0: I'm\n\nChannel 1: You\n\nChannel 0: so\n\nChannel 1: have to\n\nChannel 0: excited.\n\nChannel 1: go. Yeah. Many many many many many different places to see. And even\n\nChannel 0: Yeah.\n\nChannel 1: American American\n\nChannel 0: Mm-mm.\n\nChannel 1: on Australian, the people, like, they retire, they they go back to Vietnam,\n\nChannel 0: They\n\nChannel 1: and\n\nChannel 0: good\n\nChannel 1: then\n\nChannel 0: there?\n\nChannel 1: they live there, come to play. Because they got money. They got money. They they just sold their asset, and then they they moved to Vietnam. They lived by king in Vietnam.\n\nChannel 0: Yeah.\n\nChannel 1: They hide\n\nChannel 0: Because\n\nChannel 1: it.\n\nChannel 0: compared to cost of living in Australia, it's really cheap to live in Vietnam, especially if your money is Australian dollars and then\n\nChannel 1: American\n\nChannel 0: convert\n\nChannel 1: but\n\nChannel 0: to Vietnam.\n\nChannel 1: and currently\n\nChannel 0: Yeah.\n\nChannel 1: and also also in currency is very high, You know? So convert to Vietnamese is is very small. So you live live like king of the\n\nChannel 0: Yeah.\n\nChannel 1: you know?\n\nChannel 0: They will be blocked\n\nChannel 1: You\n\nChannel 0: already\n\nChannel 1: you can\n\nChannel 0: there.\n\nChannel 1: you buy you buy you buy one of the apartment over there because you are, I think, probably 100,000 or 150,000. I think I think Australian dollar, I think. Yeah. And then after that, you can hire the servant. The servant can look after your house, do a\n\nChannel 0: Mm-mm.\n\nChannel 1: cleaning, and and then cooking as well. Yeah.\n\nChannel 0: Oh, that's\n\nChannel 1: But in\n\nChannel 0: wow.\n\nChannel 1: here but in here, you you don't have that kind thing. No.\n\nChannel 0: Yeah.\n\nChannel 1: You have\n\nChannel 0: Correct.\n\nChannel 1: to be millionaire. You have to be a millionaire. Yeah. The\n\nChannel 0: It's\n\nChannel 1: cost\n\nChannel 0: really hard\n\nChannel 1: to\n\nChannel 0: to get a rental\n\nChannel 1: yeah.\n\nChannel 0: in Australia.\n\nChannel 1: Even\n\nChannel 0: They\n\nChannel 1: the\n\nChannel 0: will check everything.\n\nChannel 1: cost the cost of living in in Australia is very high. You know? You\n\nChannel 0: Mhmm.\n\nChannel 1: rent\n\nChannel 0: Yeah.\n\nChannel 1: quick, like like, the rent for the currently flat. And now minimum 500 to $550. The minimum in the West here. Minimum\n\nChannel 0: That's\n\nChannel 1: from\n\nChannel 0: a minimum.\n\nChannel 1: 500. Yeah. From 500\n\nChannel 0: Yeah. Too ex\n\nChannel 1: to $550.\n\nChannel 0: too expensive.\n\nChannel 1: Rent is left. Yeah. Just rent. So\n\nChannel 0: That that's a rent only. No?\n\nChannel 1: rent only. Very very expensive. See? You're not cheap compared to compared to the place in Vietnam.\n\nChannel 0: Mhmm.\n\nChannel 1: You you you need to you you only need $500 a month, and you live like a king. You don't have to do nothing. You had a servant\n\nChannel 0: Have\n\nChannel 1: do\n\nChannel 0: a big\n\nChannel 1: all\n\nChannel 0: house, nice\n\nChannel 1: And no.\n\nChannel 0: amenities,\n\nChannel 1: You just just just you just buy, like, four or just buy apartment that they build. You know? And you live in it. And you can move you can travel around from from south to north, north to south,\n\nChannel 0: food.\n\nChannel 1: or or from there to go to Thailand costing not much money. The flight cost only 100 something between from from from Vietnam to Thailand, and you can enjoy. You'll do, like, a travel route near Vietnam or the country in Vietnam there.\n\nChannel 0: Yeah.\n\nChannel 1: Anyway\n\nChannel 0: Ah, okay. Now I know because there's a lot of migrant foreigners who's living in Vietnam as well.\n\nChannel 1: Yes.\n\nChannel 0: That's the answer. It's nice and very cheap.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: Anyway, I appreciate your time, and thank you so much for sharing those details.\n\nChannel 1: Ma'am?\n\nChannel 0: I enjoyed\n\nChannel 1: Yes.\n\nChannel 0: our conversation. Conversation. And then so to proceed with your payment, you said you're going to use your Mastercard?\n\nChannel 1: Mastercard. Yes.\n\nChannel 0: Okay. Perfect. Let me just put in here Mastercard. And may I have the card number, please?\n\nChannel 1: 5353\n\nChannel 0: Mhmm.\n\nChannel 1: 1614\n\nChannel 0: Mhmm.\n\nChannel 1: 082970\n\nChannel 0: Mhmm.\n\nChannel 1: 44.\n\nChannel 0: 7044. Okay. Thank you. Let me read back. 5353161408297044.\n\nKindly confirm your exact name. Is it the first on this Mastercard?\n\nChannel 1: Yes. My full name on on\n\nChannel 0: Okay.\n\nChannel 1: the card.\n\nChannel 0: So the same, right, from your account records with us? You Lloydo. Thank you. And your card expiration date, please?\n\nChannel 1: Yes. 07/29.\n\nChannel 0: 07/29. Security code, please?\n\nChannel 1: 503.\n\nChannel 0: 503. And today, what we are processing to your card is $330.03 $3.00, to your Mastercard. One moment, please.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just submit, and then it will send you a notification to authorize the transaction for a security measure.\n\nChannel 1: Okay. Send me the send me the the receipt as well.\n\nChannel 0: Yes. Definitely.\n\nChannel 1: To\n\nChannel 0: You will receive the\n\nChannel 1: to my\n\nChannel 0: official receipt to your email\n\nChannel 1: Find some\n\nChannel 0: address\n\nChannel 1: email.\n\nChannel 0: for your reference. You're welcome. It's processing right now. Just one moment. Okay.\n\nSo you will receive a a text message. It will includes the details of the transaction we're doing and then the one time passcode. Once you got it, please state the code so I can enter it and then proceed successfully to the payment.\n\nChannel 1: Net code 234610.\n\nChannel 0: Thank you. 234610.\n\nChannel 1: Yeah.\n\nChannel 0: One moment here. It's processing. Okay. There we go. The payment has been processed successfully.\n\nAnd shortly, you will receive your official receipt to your email address we have on record. And once again, once you got your router, if you need it's plug in and play, but if you need any assistance, please call us. We're open from Monday to Fridays, 9AM to 6PM. Okay?\n\nChannel 1: 9AM to 6AM 6PM.\n\nChannel 0: Yes. 9AM to 6PM.\n\nChannel 1: Okay.\n\nChannel 0: We're open answering phone calls. And then after hours oh, I'm sorry for the verbal collision. And then after hours, like, for example, you're busy during the office hours, you just need to stack up text send assistance to the number we provided with the text messages we sent when we activate your services. You got that message?\n\nChannel 1: Okay. Yeah. That's okay. Yeah. I know that.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you\n\nChannel 1: Thank\n\nChannel 0: so\n\nChannel 1: you.\n\nChannel 0: much.\n\nChannel 1: Thank\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: appreciate your time. Have a good one, and be safe always.\n\nChannel 1: Yeah. Thank you very much. And then\n\nChannel 0: Thank\n\nChannel 1: also,\n\nChannel 0: you.\n\nChannel 1: one more thing, do have time and then you enjoy used to you enjoy your life travel around. You know? Just like me now, I can't go because I'm quite I got problem with but my partner work too hard.\n\nChannel 0: Yeah. Before you work too hard, and then when you have a time right now, what complaining is your body? Something like that. I hope I have the time to enjoy life. But sometimes we have to focus on providing financial support to our loved ones.\n\nBut, yeah, I hope so I can do that to go to Vietnam and have some time and some recharge because\n\nChannel 1: It's the same. It's the same. My situation, when I came here, I this time I was young, and then I\n\nChannel 0: Mhmm.\n\nChannel 1: worked hard. I worked very hard so I can support. I give money to my mother over there in the, ma'am, because I live at the combination. You know? A half say the half because our family a lot of member in the family work like a Italian army in the in previous government.\n\nSo they hate they hate our family so much. This could eliminate to our family. You know that? You know what I mean?\n\nChannel 0: Yeah. I'm so sorry to hear\n\nChannel 1: They\n\nChannel 0: about that.\n\nChannel 1: they dispute the the, like, the current represent government, they discriminate to our family because our family lots of members joining military. So so they had our family. So when when they had you, you cannot find any any good job. You cannot work. You cannot work.\n\nYou cannot do anything. They want you to die slowly. But, anyway, this is life already gone. Well, I'm okay in here. That's why all my children grow up here.\n\nI think I don't want to go back there anymore. Yeah. But the right.\n\nChannel 0: Yeah. The world is very chaotic and not really kind, but we need to keep fighting and find our\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: destiny. Yeah. And I wish you have a healthy life and happy life with your wife, and please stay safe always. Okay? Talk to you soon.\n\nAppreciate your time today.\n\nChannel 1: Thank you very much.\n\nChannel 0: Thank you. Thank\n\nChannel 1: Have a\n\nChannel 0: you.\n\nChannel 1: good day.\n\nChannel 0: You do\n\nChannel 1: Yeah.\n\nChannel 0: the same. Bye bye.\n\nChannel 1: Bye bye. Bye bye. Yeah.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.36,"end":2.1,"sentiment":"positive","sentiment_score":0.3839672654867172}],"sentiment":"positive","sentiment_score":0.3839672654867172,"channel":1,"num_words":2,"start":1.36,"end":2.1},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.25317150354385376},{"text":"Good morning.","start":3.12,"end":3.9399998,"sentiment":"positive","sentiment_score":0.3745945692062378},{"text":"This is Airtel accounts.","start":4.16,"end":5.7,"sentiment":"neutral","sentiment_score":0.18022901564836502},{"text":"My name is Melissa.","start":5.7599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.11387019231915474},{"text":"Am I speaking to Yu Loida?","start":6.8799996,"end":8.98,"sentiment":"neutral","sentiment_score":0.1060464804371198}],"sentiment":"neutral","sentiment_score":0.16559037390877218,"channel":0,"num_words":17,"start":2.8799999,"end":8.98},{"sentences":[{"text":"Yeah.","start":9.679999,"end":9.92,"sentiment":"neutral","sentiment_score":0.07682856172323227},{"text":"Speaking.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.06628776341676712},{"text":"Yes.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.14778956770896912}],"sentiment":"neutral","sentiment_score":0.09696863094965617,"channel":1,"num_words":3,"start":9.679999,"end":10.98},{"sentences":[{"text":"Hi.","start":11.28,"end":11.599999,"sentiment":"neutral","sentiment_score":0.275990754365921},{"text":"How are you today?","start":11.599999,"end":12.66,"sentiment":"neutral","sentiment_score":0.3163827955722809}],"sentiment":"neutral","sentiment_score":0.3083043873310089,"channel":0,"num_words":5,"start":11.28,"end":12.66},{"sentences":[{"text":"No.","start":13.555,"end":13.795,"sentiment":"neutral","sentiment_score":-0.1391913890838623},{"text":"I'm just okay.","start":13.795,"end":14.835,"sentiment":"neutral","sentiment_score":-0.17111829916636148},{"text":"I got bad problem,","start":14.835,"end":16.035,"sentiment":"negative","sentiment_score":-0.3445807546377182}],"sentiment":"neutral","sentiment_score":-0.25385866314172745,"channel":1,"num_words":8,"start":13.555,"end":16.035},{"sentences":[{"text":"That's","start":15.845,"end":16.245,"sentiment":"neutral","sentiment_score":-0.16303575038909912}],"sentiment":"neutral","sentiment_score":-0.16303575038909912,"channel":0,"num_words":1,"start":15.845,"end":16.245},{"sentences":[{"text":"but I'm going to see doctor","start":16.035,"end":17.955,"sentiment":"neutral","sentiment_score":-0.10628894343972206}],"sentiment":"neutral","sentiment_score":-0.10628894343972206,"channel":1,"num_words":6,"start":16.035,"end":17.955},{"sentences":[{"text":"oh,","start":17.845001,"end":18.345001,"sentiment":"neutral","sentiment_score":-0.08186953514814377}],"sentiment":"neutral","sentiment_score":-0.08186953514814377,"channel":0,"num_words":1,"start":17.845001,"end":18.345001},{"sentences":[{"text":"soon.","start":17.955,"end":18.195,"sentiment":"neutral","sentiment_score":-0.08219154179096222},{"text":"Yeah.","start":18.195,"end":18.695,"sentiment":"neutral","sentiment_score":0.06495228409767151}],"sentiment":"neutral","sentiment_score":-0.008619628846645355,"channel":1,"num_words":2,"start":17.955,"end":18.695},{"sentences":[{"text":"I understand.","start":19.445,"end":20.165,"sentiment":"neutral","sentiment_score":0.06593528389930725},{"text":"But, anyway, I'm just calling if you received our email reference to the new development charge.","start":20.165,"end":26.85,"sentiment":"neutral","sentiment_score":0.04503147606737912},{"text":"And, also, I just wanted to let you know that your router has been sent out.","start":26.85,"end":30.39,"sentiment":"neutral","sentiment_score":0.2163050165399909},{"text":"It will arrive the next few days this week.","start":30.77,"end":34.87,"sentiment":"neutral","sentiment_score":0.21325278447733986}],"sentiment":"neutral","sentiment_score":0.14494254673982776,"channel":0,"num_words":43,"start":19.445,"end":34.87},{"sentences":[{"text":"Oh my goodness.","start":36.04,"end":37.0,"sentiment":"neutral","sentiment_score":0.1616309235493342},{"text":"I've been paid, you know, since last last week.","start":37.0,"end":40.22,"sentiment":"neutral","sentiment_score":0.10636858228180143},{"text":"And in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid.","start":40.545002,"end":47.845,"sentiment":"neutral","sentiment_score":-0.03825422424985015}],"sentiment":"neutral","sentiment_score":0.01606751009821892,"channel":1,"num_words":35,"start":36.04,"end":47.845},{"sentences":[{"text":"I understand that.","start":48.415,"end":49.875,"sentiment":"neutral","sentiment_score":-0.03349993253747622},{"text":"However, the the payment you made has been credited to your account, and it's necessary.","start":50.015,"end":55.41,"sentiment":"neutral","sentiment_score":0.016353851308425267},{"text":"But I'm calling you today not to ask you to pay because it's not yet due.","start":55.469997,"end":59.649998,"sentiment":"neutral","sentiment_score":-0.11443515866994858},{"text":"I'm just wanting to confirm if you received the email sent yesterday","start":59.789997,"end":64.05,"sentiment":"neutral","sentiment_score":0.12269881181418896}],"sentiment":"neutral","sentiment_score":-0.004647148368151292,"channel":0,"num_words":46,"start":48.415,"end":64.05},{"sentences":[{"text":"Yes.","start":64.63,"end":65.03,"sentiment":"neutral","sentiment_score":0.14205463230609894}],"sentiment":"neutral","sentiment_score":0.14205463230609894,"channel":1,"num_words":1,"start":64.63,"end":65.03},{"sentences":[{"text":"with the","start":64.755,"end":65.075,"sentiment":"neutral","sentiment_score":0.10784956812858582}],"sentiment":"neutral","sentiment_score":0.10784956812858582,"channel":0,"num_words":2,"start":64.755,"end":65.075},{"sentences":[{"text":"Yes.","start":65.03,"end":65.53,"sentiment":"neutral","sentiment_score":0.11481007933616638}],"sentiment":"neutral","sentiment_score":0.11481007933616638,"channel":1,"num_words":1,"start":65.03,"end":65.53},{"sentences":[{"text":"instruction.","start":65.075,"end":65.575,"sentiment":"neutral","sentiment_score":0.10508091747760771}],"sentiment":"neutral","sentiment_score":0.10508091747760771,"channel":0,"num_words":1,"start":65.075,"end":65.575},{"sentences":[{"text":"I I I would like to I would like to call you sometime","start":66.87,"end":70.825,"sentiment":"neutral","sentiment_score":0.08184120861383584}],"sentiment":"neutral","sentiment_score":0.08184120861383584,"channel":1,"num_words":13,"start":66.87,"end":70.825},{"sentences":[{"text":"Uh-huh.","start":71.395,"end":71.895,"sentiment":"neutral","sentiment_score":0.06425385922193527}],"sentiment":"neutral","sentiment_score":0.06425385922193527,"channel":0,"num_words":1,"start":71.395,"end":71.895},{"sentences":[{"text":"sometime this afternoon, but you already called me.","start":71.445,"end":74.165,"sentiment":"neutral","sentiment_score":0.08445109194144607},{"text":"That's that's that's good because","start":74.165,"end":77.305,"sentiment":"positive","sentiment_score":0.3782743513584137}],"sentiment":"neutral","sentiment_score":0.197460037871049,"channel":1,"num_words":13,"start":71.445,"end":77.305},{"sentences":[{"text":"Mm-mm.","start":77.075,"end":77.575,"sentiment":"neutral","sentiment_score":0.1995144933462143}],"sentiment":"neutral","sentiment_score":0.1995144933462143,"channel":0,"num_words":1,"start":77.075,"end":77.575},{"sentences":[{"text":"on the day, mhmm, I tried a contract.","start":78.085,"end":82.185,"sentiment":"neutral","sentiment_score":0.07477061357349157},{"text":"And then I I clicked on that section.","start":82.85,"end":85.590004,"sentiment":"neutral","sentiment_score":0.07945122290402651}],"sentiment":"neutral","sentiment_score":0.07711091823875904,"channel":1,"num_words":16,"start":78.085,"end":85.590004},{"sentences":[{"text":"Mhmm.","start":87.009995,"end":87.509995,"sentiment":"neutral","sentiment_score":0.012742280960083008}],"sentiment":"neutral","sentiment_score":0.012742280960083008,"channel":0,"num_words":1,"start":87.009995,"end":87.509995},{"sentences":[{"text":"No no connection fee.","start":88.21,"end":90.55,"sentiment":"neutral","sentiment_score":-0.05805629398673773},{"text":"Why why why Airtel still charged me for $300?","start":90.61,"end":95.270004,"sentiment":"neutral","sentiment_score":-0.15816648718383577}],"sentiment":"neutral","sentiment_score":-0.1273633508154979,"channel":1,"num_words":13,"start":88.21,"end":95.270004},{"sentences":[{"text":"Okay.","start":95.965,"end":96.465,"sentiment":"neutral","sentiment_score":0.08221559226512909},{"text":"That's a good question, and that is correct, Yuloy.","start":96.524994,"end":100.30499,"sentiment":"neutral","sentiment_score":0.281418749027782},{"text":"There is no connection fee.","start":100.765,"end":102.865,"sentiment":"neutral","sentiment_score":0.04601002037525177},{"text":"Connection fee is different from the, new development charge that you receive from email.","start":103.16499,"end":111.48,"sentiment":"neutral","sentiment_score":0.009486749236072813},{"text":"This is charged by the Linham.","start":112.26,"end":115.060005,"sentiment":"neutral","sentiment_score":0.02787261890868346}],"sentiment":"neutral","sentiment_score":0.08985956108995846,"channel":0,"num_words":35,"start":95.965,"end":115.060005},{"sentences":[{"text":"Because if you activate a service, an Internet service, it really depends from your address or premises which network is enabled.","start":115.060005,"end":126.05499,"sentiment":"neutral","sentiment_score":0.014927299693226814},{"text":"There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network.","start":126.05499,"end":137.61,"sentiment":"neutral","sentiment_score":0.0664335205577887},{"text":"So we are your network is Linham.","start":137.67,"end":140.25,"sentiment":"neutral","sentiment_score":0.07441666669079236},{"text":"Your Internet service provider is Airtel AU.","start":141.03,"end":144.47,"sentiment":"neutral","sentiment_score":0.03126620767371995},{"text":"And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge.","start":144.47,"end":158.91501,"sentiment":"neutral","sentiment_score":0.016816092965503533}],"sentiment":"neutral","sentiment_score":0.03609898612721936,"channel":0,"num_words":91,"start":115.060005,"end":158.91501},{"sentences":[{"text":"They are passing it.","start":158.975,"end":160.015,"sentiment":"neutral","sentiment_score":-0.07985867373645306},{"text":"We are not the one who's receiving it.","start":160.015,"end":162.43501,"sentiment":"neutral","sentiment_score":-0.25018528290092945},{"text":"Once we collected it, we will send the payment to them.","start":162.895,"end":166.79001,"sentiment":"neutral","sentiment_score":0.05335823311047121},{"text":"It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges.","start":166.79001,"end":176.09,"sentiment":"neutral","sentiment_score":-0.2536967120000294},{"text":"And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges.","start":176.23001,"end":198.56999,"sentiment":"neutral","sentiment_score":-0.1878484034979785}],"sentiment":"neutral","sentiment_score":-0.1755655217839747,"channel":0,"num_words":98,"start":158.975,"end":198.56999},{"sentences":[{"text":"This new development charges is required to the premises whose first time activating the Internet services.","start":199.18999,"end":207.655,"sentiment":"neutral","sentiment_score":-0.15026588505133986},{"text":"And are you the owner of the apartment or","start":207.71501,"end":212.115,"sentiment":"neutral","sentiment_score":-0.05299662674466769}],"sentiment":"neutral","sentiment_score":-0.11524895206093788,"channel":0,"num_words":25,"start":199.18999,"end":212.115},{"sentences":[{"text":"Yes.","start":211.94,"end":212.44,"sentiment":"neutral","sentiment_score":-0.012797864153981209}],"sentiment":"neutral","sentiment_score":-0.012797864153981209,"channel":1,"num_words":1,"start":211.94,"end":212.44},{"sentences":[{"text":"the","start":212.115,"end":212.27501,"sentiment":"neutral","sentiment_score":-0.024524729698896408}],"sentiment":"neutral","sentiment_score":-0.024524729698896408,"channel":0,"num_words":1,"start":212.115,"end":212.27501},{"sentences":[{"text":"Yes.","start":213.22499,"end":213.72499,"sentiment":"neutral","sentiment_score":0.010507358238101006}],"sentiment":"neutral","sentiment_score":0.010507358238101006,"channel":1,"num_words":1,"start":213.22499,"end":213.72499},{"sentences":[{"text":"yeah.","start":213.395,"end":213.895,"sentiment":"neutral","sentiment_score":-0.025226518511772156},{"text":"So technically, the owner of the apartment or the house is liable to take care of this new development charge.","start":214.115,"end":224.01,"sentiment":"negative","sentiment_score":-0.342926936596632},{"text":"It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that.","start":224.01,"end":236.515,"sentiment":"neutral","sentiment_score":-0.15429479508630692},{"text":"And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have.","start":236.515,"end":246.435,"sentiment":"neutral","sentiment_score":-0.14742631149979737},{"text":"They are not collecting it directly from the customer on consumer.","start":246.435,"end":250.535,"sentiment":"negative","sentiment_score":-0.4487149634144523}],"sentiment":"neutral","sentiment_score":-0.2296163212884678,"channel":0,"num_words":89,"start":213.395,"end":250.535},{"sentences":[{"text":"They're asking us to collect this and then pass them pass the amount to them.","start":251.0,"end":256.94,"sentiment":"negative","sentiment_score":-0.35314938028653464}],"sentiment":"negative","sentiment_score":-0.35314938028653464,"channel":0,"num_words":15,"start":251.0,"end":256.94},{"sentences":[{"text":"Okay.","start":257.18,"end":257.68,"sentiment":"neutral","sentiment_score":-0.008115328848361969},{"text":"Now I do and then now I 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they had our family.","start":1491.26,"end":1494.7949,"sentiment":"neutral","sentiment_score":-0.2684868052601814},{"text":"So when when they had you, you cannot find any any good job.","start":1495.015,"end":1500.5549,"sentiment":"negative","sentiment_score":-0.33689126257713026},{"text":"You cannot work.","start":1501.255,"end":1502.375,"sentiment":"negative","sentiment_score":-0.45829610029856366},{"text":"You cannot work.","start":1502.375,"end":1503.595,"sentiment":"negative","sentiment_score":-0.44665976365407306}],"sentiment":"negative","sentiment_score":-0.3419676683050521,"channel":1,"num_words":47,"start":1475.885,"end":1503.595},{"sentences":[{"text":"You cannot do anything.","start":1503.655,"end":1504.875,"sentiment":"negative","sentiment_score":-0.4532594829797745},{"text":"They want you to die slowly.","start":1506.09,"end":1507.87,"sentiment":"negative","sentiment_score":-0.4764058937629064},{"text":"But, anyway, this is life already 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always.","start":1532.995,"end":1540.4349,"sentiment":"positive","sentiment_score":0.632113444177728},{"text":"Okay?","start":1540.4349,"end":1540.835,"sentiment":"neutral","sentiment_score":0.27656659483909607},{"text":"Talk to you soon.","start":1540.835,"end":1542.0549,"sentiment":"positive","sentiment_score":0.34792227298021317}],"sentiment":"positive","sentiment_score":0.5481067368617425,"channel":0,"num_words":26,"start":1532.2749,"end":1542.0549},{"sentences":[{"text":"Appreciate your time today.","start":1542.54,"end":1544.24,"sentiment":"positive","sentiment_score":0.7206457406282425}],"sentiment":"positive","sentiment_score":0.7206457406282425,"channel":0,"num_words":4,"start":1542.54,"end":1544.24},{"sentences":[{"text":"Thank you very 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The customer is confused about the connection fee and new development charge, but the representative explains that the new charge is due to activation of the customer's internet service. The customer expresses their desire to visit Sapa and the representative offers to help make a payment online. The customer later discusses their desire to explore Vietnam and their desire to learn from the master. They provide payment information and receive a confirmation text message. The representative emphasizes the importance of staying safe and maintaining healthy relationships with loved ones."},"intents":{"segments":[{"text":"I'm just wanting to confirm if you received the email sent yesterday Yes.","start_word":157,"end_word":169,"intents":[{"intent":"Confirm email receipt","confidence_score":0.013837111}]},{"text":"And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge. They are passing it.","start_word":329,"end_word":362,"intents":[{"intent":"Activate and distribute service charges","confidence_score":0.000006353551}]},{"text":"It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges.","start_word":381,"end_word":401,"intents":[{"intent":"Collect development charges","confidence_score":0.23329009}]},{"text":"So technically, the owner of the apartment or the house is liable to take care of this new development charge.","start_word":485,"end_word":504,"intents":[{"intent":"Inquire about owner liability","confidence_score":0.0026927}]},{"text":"if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why.","start_word":697,"end_word":745,"intents":[{"intent":"Introduce customer confusion","confidence_score":0.000022580793}]},{"text":"if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why. What I do is call them and then explain to them if necessary.","start_word":697,"end_word":758,"intents":[{"intent":"Explain service issue","confidence_score":0.042976383}]},{"text":"They are thinking that the connection fee and the and new development charge is the same reason why.","start_word":727,"end_word":744,"intents":[{"intent":"Explain connection fee","confidence_score":0.40110686}]},{"text":"And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that. Yeah.","start_word":890,"end_word":930,"intents":[{"intent":"Apologize for inconvenience","confidence_score":0.46368086}]},{"text":"Let let let's just stop waiting on the phone and just like that.","start_word":977,"end_word":989,"intents":[{"intent":"Express desire to stop waiting","confidence_score":0.0006227014}]},{"text":"Anyway, I'm so if you can help me sorry if if you can help me to for make the payment on online. that.","start_word":1015,"end_word":1037,"intents":[{"intent":"Offer help for making payment","confidence_score":0.000017567227},{"intent":"Ask for assistance","confidence_score":0.06500508}]},{"text":"you yeah. Yeah.","start_word":1043,"end_word":1045,"intents":[{"intent":"Express gratitude","confidence_score":0.05998133}]},{"text":"And I found some defect. I I found some defect.","start_word":1466,"end_word":1475,"intents":[{"intent":"Report building defects","confidence_score":0.0031774037}]},{"text":"That problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design. That's why the problem the the the some defect has the same problem. Yeah.","start_word":1758,"end_word":1794,"intents":[{"intent":"Address problem","confidence_score":0.028177237},{"intent":"Resolve problem","confidence_score":0.26587096}]},{"text":"You need lots of thing to learn learn from the master. I told them that to learn from the master. I'm old.","start_word":1845,"end_word":1866,"intents":[{"intent":"Learn from master","confidence_score":0.09334884}]},{"text":"I don't work anymore. That's why I told my house.","start_word":1926,"end_word":1935,"intents":[{"intent":"Retire","confidence_score":0.15649863}]},{"text":"They're finding their own destiny. Yeah. Yeah.","start_word":2087,"end_word":2093,"intents":[{"intent":"Find own destiny","confidence_score":0.18937127}]},{"text":"503. 503. And today, what we are processing to your card is $330.03 $3.00, to your Mastercard.","start_word":2905,"end_word":2921,"intents":[{"intent":"Process payment","confidence_score":0.10156575}]},{"text":"Send me the send me the the receipt as well. Yes.","start_word":2947,"end_word":2957,"intents":[{"intent":"Receive receipt","confidence_score":0.29895303}]},{"text":"But sometimes we have to focus on providing financial support to our loved ones.","start_word":3285,"end_word":3298,"intents":[{"intent":"Provide financial support","confidence_score":0.085545465}]},{"text":"I give money to my mother over there in the, ma'am, because I live at the combination. You know? A half say the half because our family a lot of member in the family work like a Italian army in the in previous government. So they hate they hate our family so much. This could eliminate to our family. You know that?","start_word":3352,"end_word":3413,"intents":[{"intent":"Support family","confidence_score":0.005522168}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3648696839809418},{"text":"Hi.","start_word":2,"end_word":2,"sentiment":"neutral","sentiment_score":0.25317150354385376},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.35164403915405273},{"text":"This is Airtel accounts. My name is Melissa. Am I speaking to Yu Loida? Yeah. Speaking. Yes. Hi. How are you today? No. I'm just okay. I got bad problem, That's but I'm going to see doctor oh, soon. Yeah. I understand. But, anyway, I'm just calling if you received our email reference to the new development charge. And, also, I just wanted to let you know that your router has been sent out. It will arrive the next few days this week. Oh my goodness. I've been paid, you know, since last last week. And in the next few days, I mean, one week, I haven't I haven't used I haven't used nothing, but I already paid. I understand that. However, the the payment you made has been credited to your account, and it's necessary. But I'm calling you today not to ask you to pay because it's not yet due. I'm just wanting to confirm if you received the email sent yesterday Yes. with the Yes. instruction. I I I would like to I would like to call you sometime Uh-huh. sometime this afternoon, but you already called me. That's that's that's good because Mm-mm. on the day, mhmm, I tried a contract. And then I I clicked on that section. Mhmm. No no connection fee. Why why why Airtel still charged me for $300? Okay. That's a good question, and that is correct, Yuloy. There is no connection fee. Connection fee is different from the, new development charge that you receive from email. This is charged by the Linham. Because if you activate a service, an Internet service, it really depends from your address or premises which network is enabled. There are different networks, Supa Network, Clean Home, and then it just so happen, your premises, your address is enabled to get connected from Linham network. So we are your network is Linham. Your Internet service provider is Airtel AU. And then once we activated a service from Linham, they are the one who's identifying if this address is enabled or applied for a new connect or new development charge. They are passing it. We are not the one who's receiving it. Once we collected it, we will send the payment to them. It just so happened they're since they are our partnered network, they're asking us to collect this mandated new development charges. And also one more thing, even though you've signed up for other Internet service provider, isn't it there's a lot of Internet service provider in Australia, aside with Airtel, is still your network is Linham, and still Linham will ask this Internet service provider to send you the invoice for the new development charges. This new development charges is required to the premises whose first time activating the Internet services. And are you the owner of the apartment or Yes. the Yes. yeah.","start_word":5,"end_word":484,"sentiment":"neutral","sentiment_score":-0.004042954797235628},{"text":"So technically, the owner of the apartment or the house is liable to take care of this new development charge.","start_word":485,"end_word":504,"sentiment":"negative","sentiment_score":-0.33520185947418213},{"text":"It's a government fee applied to newly development sites like your apartment or house, and it's cover the installation of the NBN box, newly completed bid loop project, something like that. And this is collected by the ISP, which is us, and then it being sent directly to the Linham network because that's the arrangement we have.","start_word":505,"end_word":561,"sentiment":"neutral","sentiment_score":-0.15358026325702667},{"text":"They are not collecting it directly from the customer on consumer. They're asking us to collect this and then pass them pass the amount to them.","start_word":562,"end_word":587,"sentiment":"negative","sentiment_score":-0.38705769181251526},{"text":"Okay. Now I do and then now I do Yeah. understand because two two two different two different companies. So I know now. So Mm-mm. Airtel and Lindenhub. So different two Yes. yeah. Yeah. Network Linham is the network, but they are not directly retailing their services to any customers, but that that's the rules in Australia. What they do is they do have a partnered network, a partnered Internet services, which us Airtel AU, and then we are the one who is providing the services, activating, and doing all the necessary thing to this customer to get activated, doing some invoices, something like that. And then Okay. if there are any issue, we are the one who will be talking to the network. Reason why I called you because we have a lot of customers who got confused. They are thinking that the connection fee and the and new development charge is the same reason why. What I do is call them and then explain to them if necessary. Because, you know, I live in Australia forty seven years. And then when when I when I try to connect the Internet in my new like, in in my house, and they have paid the fee. And and the two Tesla or Optus or TPK Mm-mm. Yeah. or any network, never pay. But But this it is the this is your new premises. It's a first time. yeah. This First is the first. time yeah. The reason why, it's a first time. But when you have, like, another address and it's not network. So it means to say prior to that, it's already been activated. But if it's a first time to have it activated, that's the mandated charge they are asking to send to the customer, the new development Okay. charges. And, also, I just wanted to apologize because last Saturday, I believe you stay on the line for, thirty minutes, and our back end says they're having an issue with the our phone, but this morning, they've already fixed that. Yeah. And Yeah. I Yeah. do apologize But on the for phone the inconvenience. to Yeah.","start_word":588,"end_word":945,"sentiment":"neutral","sentiment_score":-0.07963726315751422},{"text":"for me in a more than half an hour, I was so upset about why the service so poor.","start_word":946,"end_word":964,"sentiment":"negative","sentiment_score":-0.4453757107257843},{"text":"I did. You know? Mm-mm. I'm so Pick sorry. up the phone. Let let let's just stop waiting on the phone and just like that. And and then when the the answering machine, just say somebody will pick up and answer your question. And then I said, oh my goodness. Anyway, I'm so if you can help me sorry if if you can help me to for make the payment on online. that. If if Oh, if yeah. you yeah. Yeah. I can go ahead and definitely help you. Are you going to use your Visa or your Mastercard? The the Mastercard. Okay. Got it. So one moment here. Just bear with me. Okay? And I just I I'm curious because I'm fan of Vietnam country. Are you Vietnamese? I am Vietnamese. Yes.","start_word":965,"end_word":1097,"sentiment":"neutral","sentiment_score":-0.011975522944353577},{"text":"Oh, that's wonderful. You know what? It's my dream to come in South Vietnam. Yeah. Yeah. I wanted to come there to explore the nature and the culture and the food.","start_word":1098,"end_word":1128,"sentiment":"positive","sentiment_score":0.4884287714958191},{"text":"So you have been you have been there? No. No. I wanted to come.","start_word":1129,"end_word":1142,"sentiment":"neutral","sentiment_score":0.1163095086812973},{"text":"I really would love to go there. It's my dream. It's one of my bucket list to be in Sapa, Vietnam because I see a lot of positive reviews in social media about Sapa, Vietnam.","start_word":1143,"end_word":1177,"sentiment":"positive","sentiment_score":0.5827741622924805},{"text":"Are you from Sapa specifically?","start_word":1178,"end_word":1182,"sentiment":"neutral","sentiment_score":0.1406671702861786},{"text":"That's home savvy, ma'am.","start_word":1183,"end_word":1186,"sentiment":"positive","sentiment_score":0.4625023603439331},{"text":"Oh, okay. I got it. I live So near you're Ho Chi City. yeah. And then you're just going back there or Oh, not not not many times. Just just this time because when my mother, she was sick, m-mm. and then I went Oh, back. okay. Yes. So I you went really live here in Australia? yeah. I let you know. So I have forty seven years, but I've been back there Oh, wow. a few times. No. Yeah. It's just like you're Vietnamese, but you're Australian. Something like that because you're living your longest. Yeah. Because Yeah. the thing is I I I had my own company in building. So I run my I run my own company in Mm-mm. construction company. Oh, I didn't get time to go to go to enjoy holiday even overseas. I just Mm-mm. Oh, work okay. work work Yeah. work all the time. Work work until Yeah. until Business months are really like that. They don't want to rest. now. No. In the business, you don't have Yeah. time, and you always always worry for the for for the customer For come the business. Yeah. Mm-mm. late. They since, like, they don't want it to be all seeing I everything, I want and then they are born not I to relax. want to succeed in business.","start_word":1187,"end_word":1410,"sentiment":"neutral","sentiment_score":0.0027454730588942766},{"text":"I don't want to get a a a bad name. Like, in this building, in this building, Mm-mm. already got bad name.","start_word":1411,"end_word":1432,"sentiment":"negative","sentiment_score":-0.5004264116287231},{"text":"Oh, Really? yeah. It's already been established in Australia. Yeah. Bad name. No. No. This company the the company who build who build this the the building new building where I live. Yeah. And I found some defect. I I found some defect. My I said, your company got Batman. I told the builder. Yeah. I told I told him that when you run a business, you hire somebody to looking after the business for you. They have to make it through everything going well. Going Yeah. well. Yeah. Definitely. So no customer Mm-mm.","start_word":1433,"end_word":1526,"sentiment":"neutral","sentiment_score":-0.1371922343969345},{"text":"no customer get upset or complain.","start_word":1527,"end_word":1532,"sentiment":"negative","sentiment_score":-0.37377816438674927},{"text":"If they complain, Yeah. you get them. You Yeah. get a Yeah.","start_word":1533,"end_word":1544,"sentiment":"neutral","sentiment_score":-0.19392316043376925},{"text":"best they can they can they can they they can sue you. They can take you to court and sue you.","start_word":1545,"end_word":1565,"sentiment":"negative","sentiment_score":-0.4022769927978515},{"text":"You know? Mm-mm. Yeah. That's why Yeah. I said Especially in Australia. Rules. Rules. Yeah. Very strictly rules here. Yeah. Yeah. Correct. Especially Very strict. especially in in construction. Because in construction, that build last for last long, like, for many, many, many years now in the class, not for one year, not for ten years. So the the building guarantee nine years. Nine years. It's almost one decade. No. That's why, you know, when when after finish, you hand the key to the owner the owner the owner have nine years. Before, they have seven years. Now it increased to nine years for the major problem. You know? If the major problem, like, inside, like, a bathroom leaking or wall crack, the ceiling crack or the floor crack, Mhmm.","start_word":1566,"end_word":1695,"sentiment":"neutral","sentiment_score":-0.12232911586761476},{"text":"the pipe broke, something like that, there's a major problem.","start_word":1696,"end_word":1705,"sentiment":"negative","sentiment_score":-0.4143633544445038},{"text":"If a chip crack, there's minor problem. So there's not it's not a big big problem.","start_word":1706,"end_word":1721,"sentiment":"neutral","sentiment_score":-0.2572631239891052},{"text":"This this building, I already have some some quite a lot of defect, and that's how the builder the builder came back and tried to fix it.","start_word":1722,"end_word":1748,"sentiment":"negative","sentiment_score":-0.4311343729496002},{"text":"And many, many units, many apartment, same thing.","start_word":1749,"end_word":1756,"sentiment":"neutral","sentiment_score":-0.13163188099861145},{"text":"That problem, the same because they when when the architecture call the plane, many units have the same, you know, the same design. That's why the problem the the the some defect has the same problem.","start_word":1757,"end_word":1792,"sentiment":"negative","sentiment_score":-0.3645786941051483},{"text":"Yeah. Yeah. Anyway Hopefully, they will resolve it. In that way, it could avoid any further complication because it's very hard in No. reference with that I thing. read Right? I have already instruct the builder how how to solve the problem. I said to him, you the builder.","start_word":1793,"end_word":1841,"sentiment":"neutral","sentiment_score":-0.08782598376274109},{"text":"You're too young.","start_word":1842,"end_word":1844,"sentiment":"negative","sentiment_score":-0.3547419309616089},{"text":"You need lots of thing to learn learn from the master. I told them that to learn from the master. I'm old. When I when I ran my own business, there's a time you still carry the book, go to high school. I told them that, and they said, yes. Yes. That's the only thing. You know? You learn from the master. The Yeah. master Yes. is Of course. new. And now you're the master. Yeah. And now I I retired. I don't work anymore. That's why I told my house. And then I need to just two bedroom, me and my wife. I said, no. I I I can't look after the big house anymore. Mm-mm. I I used to live I built big house in Burwood. That's my house. Very big six bedroom. Six five six bedroom house. And was spa bath. Very big house. I sold it. So now I live in this apartment.","start_word":1845,"end_word":2001,"sentiment":"neutral","sentiment_score":-0.08033820986747742},{"text":"I feel comfortable.","start_word":2002,"end_word":2004,"sentiment":"positive","sentiment_score":0.3443172872066498},{"text":"You know? Yeah. I kept kept two bedroom just for me and my wife because the children already left the house. They don't want to leave it with us anymore. They do they do have already their own lives. Yes. So They they they are adults already. Okay. own. Yeah. They they they left, so they they moved out. So they work five way. They they only visit us. They have one one in every three months or so. Six months. Yeah. They're finding their own destiny. Yeah. Yeah. That that that that that's pretty. Yeah. Just Yeah. like Yeah. we have a parent of the birth taking Mm-mm. care of the the the baby birth after the baby the baby birth roll up and then then then we pull off the past there. And just like wait from the next name and come back. They will fly on That's their that's real own. life. Yeah. That's the that is real life of life. You see? But, anyway, we have to accept it. You have the chance to go because you you sound still very young. You work, and then you earn money. You explore, you know, Mhmm. you'll do Vietnam.","start_word":2005,"end_word":2205,"sentiment":"neutral","sentiment_score":0.04337823350186372},{"text":"Explore the the like, the the country, the Vietnam country to see many, many nice things in over there.","start_word":2206,"end_word":2224,"sentiment":"positive","sentiment_score":0.4134235382080078},{"text":"And Yeah. I hope it's very so. cheap. It's very cheap. I think you are Philippine. No. Yeah. I am. I am a Filipina. Yeah. I I I guess because and your accent, I can Mm-mm. and yeah. She go there, and then you can enjoy you can enjoy, like, a if you take, like, a two weeks, not even enough to explore Really? in Vietnam. Oh, Yes. I'm You so have to excited. go. Yeah. Many many many many many different places to see. And even Yeah. American American Mm-mm. on Australian, the people, like, they retire, they they go back to Vietnam, They and good then there? they live there, come to play. Because they got money. They got money. They they just sold their asset, and then they they moved to Vietnam. They lived by king in Vietnam. Yeah. They hide Because it. compared to cost of living in Australia, it's really cheap to live in Vietnam, especially if your money is Australian dollars and then American convert but to Vietnam. and currently Yeah. and also also in currency is very high, You know? So convert to Vietnamese is is very small. So you live live like king of the Yeah. you know? They will be blocked You already you can there. you buy you buy you buy one of the apartment over there because you are, I think, probably 100,000 or 150,000. I think I think Australian dollar, I think. Yeah. And then after that, you can hire the servant. The servant can look after your house, do a Mm-mm. cleaning, and and then cooking as well. Yeah. Oh, that's But in wow. here but in here, you you don't have that kind thing. No. Yeah. You have Correct. to be millionaire. You have to be a millionaire. Yeah. The It's cost really hard to to get a rental yeah. in Australia. Even They the will check everything. cost the cost of living in in Australia is very high. You know? You Mhmm. rent Yeah. quick, like like, the rent for the currently flat. And now minimum 500 to $550. The minimum in the West here. Minimum That's from a minimum. 500. Yeah. From 500 Yeah. Too ex to $550. too expensive. Rent is left. Yeah. Just rent. So That that's a rent only. No? rent only. Very very expensive. See? You're not cheap compared to compared to the place in Vietnam. Mhmm. You you you need to you you only need $500 a month, and you live like a king. You don't have to do nothing. You had a servant Have do a big all house, nice And no. amenities, You just just just you just buy, like, four or just buy apartment that they build. You know? And you live in it. And you can move you can travel around from from south to north, north to south, food. or or from there to go to Thailand costing not much money. The flight cost only 100 something between from from from Vietnam to Thailand, and you can enjoy. You'll do, like, a travel route near Vietnam or the country in Vietnam there. Yeah. Anyway Ah, okay. Now I know because there's a lot of migrant foreigners who's living in Vietnam as well. Yes. That's the answer.","start_word":2225,"end_word":2776,"sentiment":"neutral","sentiment_score":0.03594475321512183},{"text":"It's nice and very cheap.","start_word":2777,"end_word":2781,"sentiment":"positive","sentiment_score":0.45178449153900146},{"text":"Yes. Yes. Okay. Yes.","start_word":2782,"end_word":2785,"sentiment":"neutral","sentiment_score":0.1576932966709137},{"text":"Anyway, I appreciate your time, and thank you so much for sharing those details.","start_word":2786,"end_word":2799,"sentiment":"positive","sentiment_score":0.4730704724788666},{"text":"Ma'am? I enjoyed Yes. our conversation. Conversation. And then so to proceed with your payment, you said you're going to use your Mastercard? Mastercard. Yes.","start_word":2800,"end_word":2824,"sentiment":"neutral","sentiment_score":0.15795259177684784},{"text":"Okay. Perfect.","start_word":2825,"end_word":2826,"sentiment":"positive","sentiment_score":0.6153826117515564},{"text":"Let me just put in here Mastercard. And may I have the card number, please? 5353 Mhmm. 1614 Mhmm. 082970 Mhmm. 44. 7044. Okay.","start_word":2827,"end_word":2850,"sentiment":"neutral","sentiment_score":0.08355380594730377},{"text":"Thank you.","start_word":2851,"end_word":2852,"sentiment":"positive","sentiment_score":0.43880629539489746},{"text":"Let me read back. 5353161408297044. Kindly confirm your exact name. Is it the first on this Mastercard? Yes. My full name on on Okay. the card. So the same, right, from your account records with us? You Lloydo. Thank you. And your card expiration date, please? Yes. 07/29. 07/29. Security code, please? 503. 503. And today, what we are processing to your card is $330.03 $3.00, to your Mastercard. One moment, please. Yeah. Let me just submit, and then it will send you a notification to authorize the transaction for a security measure. Okay. Send me the send me the the receipt as well. Yes.","start_word":2853,"end_word":2957,"sentiment":"neutral","sentiment_score":0.10351624339818954},{"text":"Definitely.","start_word":2958,"end_word":2958,"sentiment":"positive","sentiment_score":0.35982775688171387},{"text":"To You will receive the to my official receipt to your email Find some address email. for your reference.","start_word":2959,"end_word":2977,"sentiment":"neutral","sentiment_score":0.21694086492061615},{"text":"You're welcome. It's processing right now.","start_word":2978,"end_word":2983,"sentiment":"positive","sentiment_score":0.4636669158935547},{"text":"Just one moment. Okay. So you will receive a a text message. It will includes the details of the transaction we're doing and then the one time passcode. Once you got it, please state the code so I can enter it and then proceed successfully to the payment. Net code 234610. Thank you. 234610. Yeah. One moment here. It's processing. Okay. There we go.","start_word":2984,"end_word":3047,"sentiment":"neutral","sentiment_score":0.25314590334892273},{"text":"The payment has been processed successfully. And shortly, you will receive your official receipt to your email address we have on record.","start_word":3048,"end_word":3069,"sentiment":"positive","sentiment_score":0.42791303992271423},{"text":"And once again, once you got your router, if you need it's plug in and play, but if you need any assistance, please call us. We're open from Monday to Fridays, 9AM to 6PM. Okay? 9AM to 6AM 6PM. Yes. 9AM to 6PM. Okay. We're open answering phone calls.","start_word":3070,"end_word":3118,"sentiment":"neutral","sentiment_score":0.1485927850008011},{"text":"And then after hours oh, I'm sorry for the verbal collision.","start_word":3119,"end_word":3129,"sentiment":"negative","sentiment_score":-0.3426527976989746},{"text":"And then after hours, like, for example, you're busy during the office hours, you just need to stack up text send assistance to the number we provided with the text messages we sent when we activate your services. You got that message? Okay. Yeah. That's okay. Yeah. I know that. Alright. Okay. Okay.","start_word":3130,"end_word":3182,"sentiment":"neutral","sentiment_score":0.010792074725031853},{"text":"Thank you Thank so you. much. Thank I you. appreciate your time. Have a good one, and be safe always.","start_word":3183,"end_word":3202,"sentiment":"positive","sentiment_score":0.5712600350379944},{"text":"Yeah. Thank you very much. And then Thank also, you. one more thing, do have time and then you enjoy used to you enjoy your life travel around. You know? Just like me now, I can't go because I'm quite I got problem with but my partner work too hard. Yeah. Before you work too hard, and then when you have a time right now, what complaining is your body? Something like that. I hope I have the time to enjoy life. But sometimes we have to focus on providing financial support to our loved ones. But, yeah, I hope so I can do that to go to Vietnam and have some time and some recharge because It's the same. It's the same. My situation, when I came here, I this time I was young, and then I Mhmm. worked hard. I worked very hard so I can support. I give money to my mother over there in the, ma'am, because I live at the combination. You know? A half say the half because our family a lot of member in the family work like a Italian army in the in previous government. So they hate they hate our family so much. This could eliminate to our family. You know that? You know what I mean? Yeah. I'm so sorry to hear They about that.","start_word":3203,"end_word":3427,"sentiment":"neutral","sentiment_score":-0.07502882182598114},{"text":"they dispute the the, like, the current represent government, they discriminate to our family because our family lots of members joining military.","start_word":3428,"end_word":3449,"sentiment":"negative","sentiment_score":-0.33381369709968567},{"text":"So so they had our family.","start_word":3450,"end_word":3455,"sentiment":"neutral","sentiment_score":-0.26926013827323914},{"text":"So when when they had you, you cannot find any any good job. You cannot work. You cannot work. You cannot do anything. They want you to die slowly. But, anyway, this is life already gone.","start_word":3456,"end_word":3491,"sentiment":"negative","sentiment_score":-0.41249823570251465},{"text":"Well, I'm okay in here. That's why all my children grow up here.","start_word":3492,"end_word":3504,"sentiment":"neutral","sentiment_score":-0.21004359424114227},{"text":"I think I don't want to go back there anymore.","start_word":3505,"end_word":3514,"sentiment":"negative","sentiment_score":-0.3666952848434448},{"text":"Yeah. But the right. Yeah. The world is very chaotic and not really kind, but we need to keep fighting and find our Yeah. Yeah. destiny.","start_word":3515,"end_word":3540,"sentiment":"neutral","sentiment_score":-0.0927790658405194},{"text":"Yeah. And I wish you have a healthy life and happy life with your wife, and please stay safe always.","start_word":3541,"end_word":3560,"sentiment":"positive","sentiment_score":0.6003392934799194},{"text":"Okay?","start_word":3561,"end_word":3561,"sentiment":"neutral","sentiment_score":0.27656659483909607},{"text":"Talk to you soon. Appreciate your time today. Thank you very much. Thank you. Thank Have a you. good day. You do Yeah. the same.","start_word":3562,"end_word":3586,"sentiment":"positive","sentiment_score":0.5882459282875061},{"text":"Bye bye. Bye bye. Bye bye. Yeah.","start_word":3587,"end_word":3593,"sentiment":"neutral","sentiment_score":0.13812364637851715}],"average":{"sentiment":"neutral","sentiment_score":-0.006640172589746311}}}}