{"metadata":{"transaction_key":"deprecated","request_id":"019f11e4-c386-7bc0-b9e3-0df0d4b4d5d3","sha256":"d0f2fe685bb32a29effc56ffbd3608d135ebd47b2713299250a18780282f65f1","created":"2026-06-29T05:40:33.881Z","duration":36.79194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.9916992,"words":[{"word":"ronald","start":6.48,"end":6.98,"confidence":0.9916992,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.06490984559059143}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.06490984559059143}],"sentiment":"neutral","sentiment_score":0.06490984559059143,"num_words":1,"start":6.48,"end":6.98}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.24,"confidence":0.8276367,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0134829543530941},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0348065122961998},{"word":"record","start":0.39999998,"end":0.71999997,"confidence":0.92089844,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.033142492175102234},{"word":"your","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01685868576169014},{"word":"name","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.024925939738750454},{"word":"and","start":1.1999999,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02959791198372841},{"word":"reason","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.022915765643119812},{"word":"for","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.029385371133685112},{"word":"calling","start":1.92,"end":2.42,"confidence":0.9980469,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.031352922320365906},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.015150233171880243},{"word":"see","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.008490903303027153},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011218511499464512},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.012791996821761131},{"word":"person","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.010226093232631683},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015149874612689018},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.024936597794294357},{"word":"thanks","start":12.0,"end":12.5,"confidence":0.99658203,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.525741457939148},{"word":"please","start":12.965,"end":13.365001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.25930607318878174},{"word":"stay","start":13.365001,"end":13.685,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.17243395745754242},{"word":"on","start":13.685,"end":13.845,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19336147606372833},{"word":"the","start":13.845,"end":14.005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02203951776027679},{"word":"line","start":14.005,"end":14.505,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.052395276725292206},{"word":"i'm","start":36.02,"end":36.26,"confidence":0.8552246,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.636728048324585},{"word":"sorry","start":36.26,"end":36.76,"confidence":0.9428711,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3416843116283417}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.020902047865092754},{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.525741457939148},{"text":"Please stay on the line.","start":12.965,"end":14.505,"sentiment":"neutral","sentiment_score":-0.1399072602391243},{"text":"I'm sorry.","start":36.02,"end":36.76,"sentiment":"negative","sentiment_score":-0.4892061799764633}],"sentiment":"neutral","sentiment_score":-0.061943332043786846,"num_words":24,"start":0.16,"end":36.76}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.020902047865092754}],"sentiment":"neutral","sentiment_score":-0.020902047865092754,"channel":1,"num_words":16,"start":0.16,"end":4.34},{"sentences":[{"text":"Ronald.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.06490984559059143}],"sentiment":"neutral","sentiment_score":0.06490984559059143,"channel":0,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"Thanks.","start":12.0,"end":12.5,"sentiment":"positive","sentiment_score":0.525741457939148},{"text":"Please stay on the line.","start":12.965,"end":14.505,"sentiment":"neutral","sentiment_score":-0.1399072602391243},{"text":"I'm sorry.","start":36.02,"end":36.76,"sentiment":"negative","sentiment_score":-0.4892061799764633}],"sentiment":"neutral","sentiment_score":-0.14402590040117502,"channel":1,"num_words":8,"start":12.0,"end":36.76}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry."},"intents":{"segments":[{"text":"I'm sorry.","start_word":23,"end_word":24,"intents":[{"intent":"Record caller information","confidence_score":0.22131446}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.01314876414835453},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.525741457939148},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":-0.12532193958759308},{"text":"I'm sorry.","start_word":23,"end_word":24,"sentiment":"negative","sentiment_score":-0.583808422088623}],"average":{"sentiment":"neutral","sentiment_score":-0.08116423421435887}}}}