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Yeah. Good afternoon. Matthew, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. Thank you for asking. Matthew, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mhmm.\n\nYep. Mhmm. Mhmm. Alright. 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I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello. Matthew speaking.\n\nChannel 0: Yeah. Good afternoon. Matthew, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Not too bad. Yourself?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Matthew, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. 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phone","start":91.91,"end":93.11,"sentiment":"neutral","sentiment_score":0.22263883267130172}],"sentiment":"neutral","sentiment_score":0.20337218698114157,"channel":1,"num_words":8,"start":91.670006,"end":93.11},{"sentences":[{"text":"Mhmm.","start":92.91,"end":93.41,"sentiment":"neutral","sentiment_score":0.17471785843372345}],"sentiment":"neutral","sentiment_score":0.17471785843372345,"channel":0,"num_words":1,"start":92.91,"end":93.41},{"sentences":[{"text":"call.","start":93.11,"end":93.61,"sentiment":"neutral","sentiment_score":0.08029083907604218},{"text":"It","start":93.91,"end":94.07,"sentiment":"neutral","sentiment_score":-0.08980654180049896}],"sentiment":"neutral","sentiment_score":-0.0047578513622283936,"channel":1,"num_words":2,"start":93.11,"end":94.07},{"sentences":[{"text":"Yep.","start":93.95,"end":94.45,"sentiment":"neutral","sentiment_score":-0.138895183801651}],"sentiment":"neutral","sentiment_score":-0.138895183801651,"channel":0,"num_words":1,"start":93.95,"end":94.45},{"sentences":[{"text":"doesn't actually suit my profile.","start":94.07,"end":95.850006,"sentiment":"negative","sentiment_score":-0.35904150605201723},{"text":"Most of my stuff now has all been outsourced to AI.","start":96.15,"end":98.950005,"sentiment":"neutral","sentiment_score":-0.2844118801030246},{"text":"So, yeah, it's quite a different world.","start":98.950005,"end":101.836876,"sentiment":"neutral","sentiment_score":-0.1715255549975804},{"text":"So but I appreciate your time.","start":101.836876,"end":103.19688,"sentiment":"neutral","sentiment_score":0.062097535779078804},{"text":"Thanks, mate.","start":103.19688,"end":103.836876,"sentiment":"neutral","sentiment_score":0.25933055579662323}],"sentiment":"neutral","sentiment_score":-0.16881196032608708,"channel":1,"num_words":31,"start":94.07,"end":103.836876},{"sentences":[{"text":"Bye.","start":103.836876,"end":104.336876,"sentiment":"neutral","sentiment_score":0.1361769735813141}],"sentiment":"neutral","sentiment_score":0.1361769735813141,"channel":1,"num_words":1,"start":103.836876,"end":104.336876},{"sentences":[{"text":"Mhmm.","start":104.49694,"end":104.71027,"sentiment":"neutral","sentiment_score":0.02278175577521324},{"text":"Mhmm.","start":104.71027,"end":104.92361,"sentiment":"neutral","sentiment_score":0.02253510057926178},{"text":"Alright.","start":104.92361,"end":105.13694,"sentiment":"neutral","sentiment_score":0.052059754729270935},{"text":"No.","start":105.13694,"end":105.37694,"sentiment":"neutral","sentiment_score":0.04931974038481712},{"text":"No worries.","start":105.37694,"end":105.911934,"sentiment":"neutral","sentiment_score":0.03939693048596382}],"sentiment":"neutral","sentiment_score":0.03758170207341512,"channel":0,"num_words":6,"start":104.49694,"end":105.911934}]},"summary":{"result":"success","short":"The customer, Matthew, is calling Cloud Solutions IT to introduce their managed service provider and Microsoft trusted partner, Cloud solution IT. He explains that they offer cloud solutions including cybersecurity, backup and recovery, SharePoint, and other tools. He hopes to schedule an introductory meeting with the agent, Ronald, for the following month. However, Matthew informs Ronald that his profile has been outsourced to AI and it's not suitable for their services."},"intents":{"segments":[{"text":"Matthew, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":49,"end_word":99,"intents":[{"intent":"Schedule meeting","confidence_score":0.09795387}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. Hello. Matthew speaking. Yeah.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.07488887757062912},{"text":"Good afternoon.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.33536648750305176},{"text":"Matthew, it's Ronald from Cloud Solution IT. How are you doing today? Not too bad. Yourself?","start_word":26,"end_word":41,"sentiment":"neutral","sentiment_score":0.24810270965099335},{"text":"I'm doing wonderful. Thank you for asking.","start_word":42,"end_word":48,"sentiment":"positive","sentiment_score":0.6382880210876465},{"text":"Matthew, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Look. Thank you very much for the phone Mhmm. call. It Yep.","start_word":49,"end_word":201,"sentiment":"neutral","sentiment_score":0.07986097782850266},{"text":"doesn't actually suit my profile.","start_word":202,"end_word":206,"sentiment":"negative","sentiment_score":-0.3757478594779968},{"text":"Most of my stuff now has all been outsourced to AI. So, yeah, it's quite a different world. So but I appreciate your time. Thanks, mate. Bye. Mhmm. Mhmm. Alright. No. No worries.","start_word":207,"end_word":239,"sentiment":"neutral","sentiment_score":-0.05337712541222572}],"average":{"sentiment":"neutral","sentiment_score":0.07847273917425246}}}}