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So there's and there's different types of hydraulic engineers as well, which makes it even more confusing for you. So I do a tip so everything, residential and commercial, but we do so overland flow. So if if you needed to figure out how much water was coming through the backyard and how much water was it was staying there because potentially development upstream or what have you, I can certainly do. But if it's terms of, like, the ramp rising damps inside a pro sorry. Inside, like, a building or whatever, that wouldn't I wouldn't be able to assist for that. Yes. Okay. Okay. Sure. Yes. Okay. Well yeah. So, I mean, look, if if it's trying to determine where the water is and how much water could be coming in and, you know, the levels and everything, I can certainly help with that. And then you can we'll be able to go to, I would say, like, a performance engineer that could say, oh, look. If if this is where the water's coming from, this is how much it's coming in from. Maybe we we could do this, this, and this to reduce the impacts. So that's certainly the I'm sorry. I know exactly what you mean. And that I guess that's why I'm a little bit hesitant more than anything because, yeah, look, it it it could I I I mean, I could help with that, but you might be able to just find one person who can do all of it. There's there's a there's a a company it's not a company. Sorry. There's a there's a type of engineer which is called a performance solution engineer. And and you can sometimes call them a hydraulic performance solution engineer. And they typically figure out, you know, sorry, sizes of rainfall on top of roofs, and they're they're more specific to damp and and where the damp's coming from. And then they might also be able to assist with, sorry, water ingress into your property. They they might actually be able to do everything because I I it's it's it's a much more smaller scale than what I would I I would typically do, like, large subdivision or, you know, like a or a replacement dwelling or whatever rather than just trying to figure out where the water is. Dwelling or whatever rather than just trying to figure out where the water is. So they might be able to do that better because and and probably cheaper than what I would be able to do. So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person. I I I I would probably in order to reduce the number of hands and yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person. Or or, I mean, look, I I could put that as part of the quote to find the next person, but it, you know, it might be able to save money in in not having to do that, I guess, is is what I'm thinking for free for your perspective. So it might yeah. It might yeah. Yeah. No. No worries at all. Yeah. So performance solution. If you're looking for a performance solution or a hydraulic performance solution engineer, a performance plumber, they they might be able to do everything a lot quicker and cheaper than what what you would get from, like, a a proper sorry, a larger scale hydraulic engineer. No. No worries at all. I'm glad I can help. Yeah. You too. Cheers. 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Nicole. This is Alex from SWM Consulting. I just missed a phone call from you. Just returning your phone call. Yes.\n\nIt is. Yes. Oh, sure. Yes. So there's and there's different types of hydraulic engineers as well, which makes it even more confusing for you.\n\nSo I do a tip so everything, residential and commercial, but we do so overland flow. So if if you needed to figure out how much water was coming through the backyard and how much water was it was staying there because potentially development upstream or what have you, I can certainly do. But if it's terms of, like, the ramp rising damps inside a pro sorry. Inside, like, a building or whatever, that wouldn't I wouldn't be able to assist for that. Yes.\n\nOkay. Okay. Sure. Yes. Okay.\n\nWell yeah. So, I mean, look, if if it's trying to determine where the water is and how much water could be coming in and, you know, the levels and everything, I can certainly help with that. And then you can we'll be able to go to, I would say, like, a performance engineer that could say, oh, look. If if this is where the water's coming from, this is how much it's coming in from. Maybe we we could do this, this, and this to reduce the impacts.\n\nSo that's certainly the I'm sorry. I know exactly what you mean. And that I guess that's why I'm a little bit hesitant more than anything because, yeah, look, it it it could I I I mean, I could help with that, but you might be able to just find one person who can do all of it. There's there's a there's a a company it's not a company. Sorry.\n\nThere's a there's a type of engineer which is called a performance solution engineer. And and you can sometimes call them a hydraulic performance solution engineer. And they typically figure out, you know, sorry, sizes of rainfall on top of roofs, and they're they're more specific to damp and and where the damp's coming from. And then they might also be able to assist with, sorry, water ingress into your property. They they might actually be able to do everything because I I it's it's it's a much more smaller scale than what I would I I would typically do, like, large subdivision or, you know, like a or a replacement dwelling or whatever rather than just trying to figure out where the water is.\n\nDwelling or whatever rather than just trying to figure out where the water is. So they might be able to do that better because and and probably cheaper than what I would be able to do. So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person. I I I I would probably in order to reduce the number of hands and yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person. Or or, I mean, look, I I could put that as part of the quote to find the next person, but it, you know, it might be able to save money in in not having to do that, I guess, is is what I'm thinking for free for your perspective.\n\nSo it might yeah. It might yeah. Yeah. No. No worries at all.\n\nYeah. So performance solution. If you're looking for a performance solution or a hydraulic performance solution engineer, a performance plumber, they they might be able to do everything a lot quicker and cheaper than what what you would get from, like, a a proper sorry, a larger scale hydraulic engineer. No. No worries at all.\n\nI'm glad I can help. Yeah. You too. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Nicole.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.042306749150156975},{"text":"This is Alex from SWM Consulting.","start":4.4,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.05674268491566181},{"text":"I just missed a phone call from you.","start":6.48,"end":8.16,"sentiment":"neutral","sentiment_score":-0.10988715896382928},{"text":"Just returning your phone call.","start":8.16,"end":9.62,"sentiment":"neutral","sentiment_score":-0.057107719033956526},{"text":"Yes.","start":11.679999,"end":12.08,"sentiment":"neutral","sentiment_score":0.05642858147621155}],"sentiment":"neutral","sentiment_score":-0.03105171261863275,"num_words":22,"start":3.84,"end":12.08},{"sentences":[{"text":"It is.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.06061382219195366},{"text":"Yes.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.04471277445554733},{"text":"Oh, 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be able to assist with, sorry, water ingress into your property.","start":231.965,"end":237.58,"sentiment":"neutral","sentiment_score":0.11814369354397058},{"text":"They they might actually be able to do everything because I I it's it's it's a much more smaller scale than what I would I I would typically do, like, large subdivision or, you know, like a or a replacement dwelling or whatever rather than just trying to figure out where the water is.","start":237.58,"end":249.85,"sentiment":"neutral","sentiment_score":0.1190650294776316}],"sentiment":"neutral","sentiment_score":0.07910462313890457,"num_words":125,"start":205.43001,"end":249.85},{"sentences":[{"text":"Dwelling or whatever rather than just trying to figure out where the water is.","start":250.365,"end":254.205,"sentiment":"neutral","sentiment_score":0.020447037581886564},{"text":"So they might be able to do that better because and and probably cheaper than what I would be able to do.","start":254.205,"end":260.625,"sentiment":"positive","sentiment_score":0.3865802569145506},{"text":"So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person.","start":261.245,"end":270.84003,"sentiment":"neutral","sentiment_score":0.00032682324710645174},{"text":"I I I I would probably in order to reduce the number of hands and yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person.","start":271.7,"end":285.885,"sentiment":"neutral","sentiment_score":0.008476229884275576},{"text":"Or or, I mean, look, I I could put that as part of the quote to find the next person, but it, you know, it might be able to save money in in not having to do that, I guess, is is what I'm thinking for free for your 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Nicole speaking. Oh, okay. Sorry. Was that Alex, was it? Hi, Alex. Yeah. I'm just writing everything down because I've been con contacting a few people, so I just wanna make sure I know who I'm talking to. It's WM Consulting. Okay. Great. Yeah. So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know? Because I'm particularly interested in it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps. So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff. Yeah. Yeah. That's fine. Yeah. Yeah. Well, what I'm just sort of trying to get to the bottom of because we've had a couple people out to look at the damp issue and then a couple of people, you know, commenting on the drainage and landscaping issue. And and everybody's sort of saying something slightly a bit different. And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house. That's not something so that sort of seems to be the big thing to to to sort out first and then if there's mold or whatever in the house. But it's not, like, super bad in terms of the house. It's just a little bit of, you know, mold getting onto clothing and or or handbags and things. So I've got the issue with really with, I think, the the runoff from the back of the house. I only bought the house. I've got it moved in here sort of middle to late last year, so I didn't really experience the winter till now. Yeah. Yeah. Right. So so you could definitely help me with, like, where to go after that. Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good. But I guess what I'm trying to say is, yeah, you sometimes you get too many people and it gets a bit confusing. You know? So Yep. Right. Okay. Mhmm. Yeah. Yeah. Yeah. Yes. Yes. Yes. Yes. Oh, you're you're you're very helpful. Thank you so much. Yeah. Yeah. No. I agree. Because, yeah, I I I see people I've contacted, and they do sound like they're more more the upscale pro even the word project just suggests it's not really you know, I'm not I'm not the sort of job they want. So that's that's all good. I don't wanna waste people's time. Yeah. Yeah. Yeah. Okay. Alright. Well, thank you. Alright. Well Okay. Alright. Well, that's fantastic. You've been really, really helpful. Thanks so much. That's a yeah. You have a great day. Alrighty. Good on you. Thanks. Bye bye. 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Nicole speaking. Oh, okay. Sorry. Was that Alex, was it?\n\nHi, Alex. Yeah. I'm just writing everything down because I've been con contacting a few people, so I just wanna make sure I know who I'm talking to. It's WM Consulting. Okay.\n\nGreat. Yeah. So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know? Because I'm particularly interested in it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps. So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff.\n\nYeah. Yeah. That's fine. Yeah. Yeah.\n\nWell, what I'm just sort of trying to get to the bottom of because we've had a couple people out to look at the damp issue and then a couple of people, you know, commenting on the drainage and landscaping issue. And and everybody's sort of saying something slightly a bit different. And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house. That's not something so that sort of seems to be the big thing to to to sort out first and then if there's mold or whatever in the house. But it's not, like, super bad in terms of the house.\n\nIt's just a little bit of, you know, mold getting onto clothing and or or handbags and things. So I've got the issue with really with, I think, the the runoff from the back of the house. I only bought the house. I've got it moved in here sort of middle to late last year, so I didn't really experience the winter till now. Yeah.\n\nYeah. Right. So so you could definitely help me with, like, where to go after that. Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good. But I guess what I'm trying to say is, yeah, you sometimes you get too many people and it gets a bit confusing.\n\nYou know? So Yep. Right. Okay. Mhmm.\n\nYeah. Yeah. Yeah. Yes. Yes.\n\nYes. Yes. Oh, you're you're you're very helpful. Thank you so much. Yeah.\n\nYeah. No. I agree. Because, yeah, I I I see people I've contacted, and they do sound like they're more more the upscale pro even the word project just suggests it's not really you know, I'm not I'm not the sort of job they want. So that's that's all good.\n\nI don't wanna waste people's time. Yeah. Yeah. Yeah. Okay.\n\nAlright. Well, thank you. Alright. Well Okay. Alright.\n\nWell, that's fantastic. You've been really, really helpful. Thanks so much. That's a yeah. You have a great day.\n\nAlrighty. Good on you. Thanks. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.56,"sentiment":"neutral","sentiment_score":0.008169532753527164},{"text":"Nicole speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.006624607369303704},{"text":"Oh, okay.","start":9.5199995,"end":10.08,"sentiment":"neutral","sentiment_score":-0.0366615429520607},{"text":"Sorry.","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.06607964634895325},{"text":"Was that Alex, was it?","start":10.32,"end":11.78,"sentiment":"neutral","sentiment_score":-0.027099044620990755}],"sentiment":"neutral","sentiment_score":-0.023043564351444893,"num_words":11,"start":2.08,"end":11.78},{"sentences":[{"text":"Hi, Alex.","start":13.04,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.04082062654197216},{"text":"Yeah.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.02445079386234283},{"text":"I'm just writing everything down because I've been con 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it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps.","start":30.22,"end":40.94,"sentiment":"neutral","sentiment_score":-0.0392869303385461},{"text":"So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff.","start":40.94,"end":45.28,"sentiment":"neutral","sentiment_score":-0.0783366325777024}],"sentiment":"neutral","sentiment_score":-0.005145085198332516,"num_words":71,"start":22.175,"end":45.28},{"sentences":[{"text":"Yeah.","start":52.515,"end":52.754997,"sentiment":"neutral","sentiment_score":-0.041237808763980865},{"text":"Yeah.","start":52.754997,"end":53.254997,"sentiment":"neutral","sentiment_score":-0.04231903329491615},{"text":"That's 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have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house.","start":95.72,"end":110.135,"sentiment":"neutral","sentiment_score":-0.14036120013578943},{"text":"That's not something so that sort of seems to be the big thing to to to sort out first and then if there's mold or whatever in the house.","start":110.135,"end":117.735,"sentiment":"neutral","sentiment_score":-0.29675584363526314},{"text":"But it's not, like, super bad in terms of the house.","start":117.735,"end":120.055,"sentiment":"negative","sentiment_score":-0.3663644804195924}],"sentiment":"neutral","sentiment_score":-0.1468066477510553,"num_words":149,"start":81.125,"end":120.055},{"sentences":[{"text":"It's just a little bit of, you know, mold getting onto clothing and or or handbags and things.","start":120.055,"end":125.18,"sentiment":"negative","sentiment_score":-0.39131192449066377},{"text":"So I've got the issue with really with, I think, the the runoff from the back of the house.","start":125.18,"end":129.6,"sentiment":"negative","sentiment_score":-0.4834020388753791},{"text":"I only bought the house.","start":129.82,"end":130.78,"sentiment":"neutral","sentiment_score":-0.23116375505924225},{"text":"I've got it moved in here sort of middle to late last year, so I didn't really experience the winter till now.","start":130.78,"end":136.54001,"sentiment":"neutral","sentiment_score":-0.2070573219521479},{"text":"Yeah.","start":136.54001,"end":136.78,"sentiment":"neutral","sentiment_score":-0.038259975612163544}],"sentiment":"negative","sentiment_score":-0.33811681866645815,"num_words":65,"start":120.055,"end":136.78},{"sentences":[{"text":"Yeah.","start":136.78,"end":137.235,"sentiment":"neutral","sentiment_score":0.005679994821548462},{"text":"Right.","start":163.38,"end":163.88,"sentiment":"neutral","sentiment_score":0.013170816004276276},{"text":"So so you could definitely help me with, like, where to go after that.","start":166.485,"end":170.485,"sentiment":"neutral","sentiment_score":-0.08607070467301778},{"text":"Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good.","start":170.485,"end":178.965,"sentiment":"neutral","sentiment_score":-0.11262696608901024},{"text":"But I guess what I'm trying to say is, yeah, you sometimes you get too many people and it gets a bit confusing.","start":178.965,"end":184.54,"sentiment":"neutral","sentiment_score":-0.26338571795950766}],"sentiment":"neutral","sentiment_score":-0.14872264824336087,"num_words":79,"start":136.78,"end":184.54},{"sentences":[{"text":"You know?","start":184.76,"end":185.34,"sentiment":"neutral","sentiment_score":-0.17208807915449142},{"text":"So Yep.","start":185.87999,"end":201.24501,"sentiment":"neutral","sentiment_score":-0.07756222225725651},{"text":"Right.","start":211.12001,"end":211.52,"sentiment":"neutral","sentiment_score":0.01465314533561468},{"text":"Okay.","start":211.52,"end":212.02,"sentiment":"neutral","sentiment_score":0.02670624852180481},{"text":"Mhmm.","start":240.31,"end":240.81,"sentiment":"neutral","sentiment_score":0.19804850220680237}],"sentiment":"neutral","sentiment_score":-0.03712752953703914,"num_words":7,"start":184.76,"end":240.81},{"sentences":[{"text":"Yeah.","start":240.87,"end":241.37,"sentiment":"neutral","sentiment_score":0.14543992280960083},{"text":"Yeah.","start":254.815,"end":255.135,"sentiment":"neutral","sentiment_score":0.15718355774879456},{"text":"Yeah.","start":255.135,"end":255.635,"sentiment":"neutral","sentiment_score":0.30090081691741943},{"text":"Yes.","start":260.895,"end":261.395,"sentiment":"neutral","sentiment_score":0.06360697746276855},{"text":"Yes.","start":271.68002,"end":272.18002,"sentiment":"neutral","sentiment_score":0.014752195216715336}],"sentiment":"neutral","sentiment_score":0.13637669403105973,"num_words":5,"start":240.87,"end":272.18002},{"sentences":[{"text":"Yes.","start":277.965,"end":278.465,"sentiment":"neutral","sentiment_score":0.021822303533554077},{"text":"Yes.","start":295.14,"end":295.64,"sentiment":"neutral","sentiment_score":0.08866004645824432},{"text":"Oh, you're you're you're very helpful.","start":298.34,"end":300.26,"sentiment":"neutral","sentiment_score":0.1206823152800401},{"text":"Thank you so much.","start":300.26,"end":301.06,"sentiment":"positive","sentiment_score":0.43366487324237823},{"text":"Yeah.","start":301.06,"end":301.56,"sentiment":"neutral","sentiment_score":0.10600270330905914}],"sentiment":"neutral","sentiment_score":0.205787572150047,"num_words":13,"start":277.965,"end":301.56},{"sentences":[{"text":"Yeah.","start":301.78,"end":302.1,"sentiment":"neutral","sentiment_score":0.059145137667655945},{"text":"No.","start":302.1,"end":302.34,"sentiment":"neutral","sentiment_score":0.02565024420619011},{"text":"I agree.","start":302.34,"end":302.74,"sentiment":"neutral","sentiment_score":0.030596021562814713},{"text":"Because, yeah, I I I see people I've contacted, and they do sound like they're more more the upscale pro even the word project just suggests it's not really you know, I'm not I'm not the sort of job they want.","start":302.74,"end":313.3938,"sentiment":"neutral","sentiment_score":0.007049889326459024},{"text":"So that's that's all good.","start":313.3938,"end":314.7086,"sentiment":"neutral","sentiment_score":0.1342263862490654}],"sentiment":"neutral","sentiment_score":0.02212329637259245,"num_words":50,"start":301.78,"end":314.7086},{"sentences":[{"text":"I don't wanna waste people's time.","start":314.7086,"end":316.28635,"sentiment":"neutral","sentiment_score":-0.13977469876408577},{"text":"Yeah.","start":316.28635,"end":316.5493,"sentiment":"neutral","sentiment_score":0.023972250521183017},{"text":"Yeah.","start":316.5493,"end":316.81226,"sentiment":"neutral","sentiment_score":0.03146911412477493},{"text":"Yeah.","start":316.81226,"end":317.07523,"sentiment":"neutral","sentiment_score":0.04835610091686249},{"text":"Okay.","start":317.07523,"end":317.33817,"sentiment":"neutral","sentiment_score":0.06867283582687378}],"sentiment":"neutral","sentiment_score":-0.06661778911948205,"num_words":10,"start":314.7086,"end":317.33817},{"sentences":[{"text":"Alright.","start":317.33817,"end":317.60114,"sentiment":"neutral","sentiment_score":0.11823546141386032},{"text":"Well, thank you.","start":317.60114,"end":318.39,"sentiment":"neutral","sentiment_score":0.227940042813619},{"text":"Alright.","start":324.39,"end":324.89,"sentiment":"neutral","sentiment_score":0.03844938427209854},{"text":"Well Okay.","start":328.55002,"end":339.155,"sentiment":"neutral","sentiment_score":0.13080380111932755},{"text":"Alright.","start":339.155,"end":339.395,"sentiment":"neutral","sentiment_score":0.2900407612323761}],"sentiment":"neutral","sentiment_score":0.17401916719973087,"num_words":8,"start":317.33817,"end":339.395},{"sentences":[{"text":"Well, that's fantastic.","start":339.395,"end":340.295,"sentiment":"positive","sentiment_score":0.5829629302024841},{"text":"You've been really, really helpful.","start":340.435,"end":341.73502,"sentiment":"positive","sentiment_score":0.6496038317680359},{"text":"Thanks so much.","start":341.92886,"end":343.46887,"sentiment":"positive","sentiment_score":0.6280028820037842},{"text":"That's a yeah.","start":343.68887,"end":346.24887,"sentiment":"neutral","sentiment_score":0.1667473961909612},{"text":"You have a great day.","start":346.24887,"end":347.04886,"sentiment":"positive","sentiment_score":0.5374282896518707}],"sentiment":"positive","sentiment_score":0.5299105385416433,"num_words":19,"start":339.395,"end":347.04886},{"sentences":[{"text":"Alrighty.","start":347.04886,"end":347.52887,"sentiment":"positive","sentiment_score":0.5341017246246338},{"text":"Good on you.","start":347.52887,"end":348.08887,"sentiment":"positive","sentiment_score":0.7049173911412557},{"text":"Thanks.","start":348.08887,"end":348.58887,"sentiment":"positive","sentiment_score":0.7505435943603516},{"text":"Bye bye.","start":349.04886,"end":349.68887,"sentiment":"neutral","sentiment_score":0.26620249450206757},{"text":"Bye.","start":349.68887,"end":350.18887,"sentiment":"neutral","sentiment_score":-0.09625029563903809}],"sentiment":"positive","sentiment_score":0.4794440232217312,"num_words":8,"start":347.04886,"end":350.18887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Nicole speaking.\n\nChannel 0: Hi, Nicole. This is Alex from SWM Consulting. I just missed a phone call from you. Just returning your phone call.\n\nChannel 1: Oh, okay. Sorry. Was that Alex, was it?\n\nChannel 0: Yes. It is. Yes.\n\nChannel 1: Hi, Alex. Yeah. I'm just writing everything down because I've been con contacting a few people, so I just wanna make sure I know who I'm talking to. It's WM Consulting. Okay.\n\nGreat. Yeah. So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know? Because I'm particularly interested in it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps. So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff.\n\nChannel 0: Oh, sure. Yes. So there's and there's different types of hydraulic engineers as well, which makes it even more confusing for you.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So I do a tip so everything, residential and commercial, but we do so overland flow. So if if you needed to figure out how much water was coming through the backyard and how much water was it was staying there because potentially development upstream or what have you, I can certainly do. But if it's terms of, like, the ramp rising damps inside a pro sorry. Inside, like, a building or whatever, that wouldn't I wouldn't be able to assist for that.\n\nChannel 1: That's fine. Yeah. Yeah. Well, what I'm just sort of trying to get to the bottom of because we've had a couple people out to look at the damp issue and then a couple of people, you know, commenting on the drainage and landscaping issue. And\n\nChannel 0: Yes.\n\nChannel 1: and everybody's sort of saying something slightly a bit different. And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house. That's not something so that sort of seems to be the big thing to to to sort out first and then\n\nChannel 0: Okay.\n\nChannel 1: if there's mold or whatever in the house. But it's not, like, super bad in terms of the house. It's just a little bit of, you know, mold getting onto clothing and or or handbags and things. So I've got the issue with really with, I think, the the runoff from the back of the house. I only bought the house.\n\nI've got it moved in here sort of middle to late last year, so I didn't\n\nChannel 0: Okay.\n\nChannel 1: really experience the winter till now. Yeah. Yeah.\n\nChannel 0: Sure. Yes. Okay. Well yeah. So, I mean, look, if if it's trying to determine where the water is and how much water could be coming in and, you know, the levels and everything, I can certainly help with that.\n\nAnd then you can we'll be able to go to, I would say, like, a performance engineer that could say, oh, look. If if this is where the water's coming from, this is how much it's coming in from. Maybe we we could do this, this, and this to reduce the impacts.\n\nChannel 1: Right.\n\nChannel 0: So that's certainly the I'm sorry.\n\nChannel 1: So so you could definitely help me with, like, where to go after that. Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good. But I guess what I'm trying to say is, yeah, you sometimes you get too many people and it gets a bit confusing. You know?\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: know exactly what you mean. And that I guess that's why I'm a little bit hesitant more than anything because, yeah, look, it it it could I I I mean, I could help with that, but you might be able to just find one person who can do all of it.\n\nChannel 1: Yep.\n\nChannel 0: There's there's a there's a a company it's not a company. Sorry. There's a there's a type of engineer which is called a performance solution engineer.\n\nChannel 1: Right. Okay.\n\nChannel 0: And and you can sometimes call them a hydraulic performance solution engineer. And they typically figure out, you know, sorry, sizes of rainfall on top of roofs, and they're they're more specific to damp and and where the damp's coming from. And then they might also be able to assist with, sorry, water ingress into your property. They they might actually be able to do everything\n\nChannel 1: Mhmm.\n\nChannel 0: because I\n\nChannel 1: Yeah.\n\nChannel 0: I it's it's it's a much more smaller scale than what I would I I would typically do, like, large subdivision or, you know, like a or a replacement dwelling or whatever rather than just trying to figure out where the water is. Dwelling or whatever rather than just trying to figure out where the water is. So they\n\nChannel 1: Yeah.\n\nChannel 0: might\n\nChannel 1: Yeah.\n\nChannel 0: be able to do that better because and and probably cheaper than what I would be able to do.\n\nChannel 1: Yes.\n\nChannel 0: So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person.\n\nChannel 1: Yes.\n\nChannel 0: I I I I would probably in order to reduce the number of hands and\n\nChannel 1: Yes.\n\nChannel 0: yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person. Or or, I mean, look, I I could put that as part of the quote to find the next person, but it, you know, it might be able to save money in in not having to do that, I guess, is\n\nChannel 1: Yes.\n\nChannel 0: is what I'm thinking for free for your perspective.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: you're\n\nChannel 0: it might\n\nChannel 1: you're you're very\n\nChannel 0: yeah.\n\nChannel 1: helpful.\n\nChannel 0: It\n\nChannel 1: Thank\n\nChannel 0: might\n\nChannel 1: you so much. Yeah. Yeah. No. I agree.\n\nChannel 0: yeah.\n\nChannel 1: Because, yeah, I I I see people I've contacted, and they do sound like they're more more the upscale pro even the word project just suggests it's not really you know, I'm not I'm not the sort of job they want. So that's that's all good. I don't wanna waste people's time. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay. Alright. Well, thank you.\n\nChannel 0: No. No worries at all. Yeah. So performance solution. If you're looking for a performance solution or a hydraulic performance solution engineer,\n\nChannel 1: Alright.\n\nChannel 0: a performance plumber, they they might\n\nChannel 1: Well\n\nChannel 0: be able to do everything a lot quicker and cheaper than what what you would get from, like, a a proper sorry, a larger scale hydraulic engineer.\n\nChannel 1: Okay. Alright. Well, that's fantastic. You've been really, really helpful. Thanks so much.\n\nChannel 0: No. No\n\nChannel 1: That's\n\nChannel 0: worries\n\nChannel 1: a\n\nChannel 0: at all. I'm glad I can help.\n\nChannel 1: yeah. You have a great day. Alrighty. Good on\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: You\n\nChannel 1: Thanks.\n\nChannel 0: too. Cheers.\n\nChannel 1: Bye\n\nChannel 0: Bye.\n\nChannel 1: bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.56,"sentiment":"neutral","sentiment_score":0.008169532753527164},{"text":"Nicole speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.006624607369303704}],"sentiment":"neutral","sentiment_score":0.00713958249737819,"channel":1,"num_words":3,"start":2.08,"end":3.3799999},{"sentences":[{"text":"Hi, Nicole.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.042306749150156975},{"text":"This is Alex from SWM Consulting.","start":4.4,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.05674268491566181},{"text":"I just missed a phone call from you.","start":6.48,"end":8.16,"sentiment":"neutral","sentiment_score":-0.10988715896382928},{"text":"Just returning your phone call.","start":8.16,"end":9.62,"sentiment":"neutral","sentiment_score":-0.057107719033956526}],"sentiment":"neutral","sentiment_score":-0.03521744090886343,"channel":0,"num_words":21,"start":3.84,"end":9.62},{"sentences":[{"text":"Oh, okay.","start":9.5199995,"end":10.08,"sentiment":"neutral","sentiment_score":-0.0366615429520607},{"text":"Sorry.","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.06607964634895325},{"text":"Was that Alex, was it?","start":10.32,"end":11.78,"sentiment":"neutral","sentiment_score":-0.027099044620990755}],"sentiment":"neutral","sentiment_score":-0.03436224441975355,"channel":1,"num_words":8,"start":9.5199995,"end":11.78},{"sentences":[{"text":"Yes.","start":11.679999,"end":12.08,"sentiment":"neutral","sentiment_score":0.05642858147621155},{"text":"It is.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.06061382219195366},{"text":"Yes.","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":0.04471277445554733}],"sentiment":"neutral","sentiment_score":0.05559225007891655,"channel":0,"num_words":4,"start":11.679999,"end":12.98},{"sentences":[{"text":"Hi, Alex.","start":13.04,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.04082062654197216},{"text":"Yeah.","start":13.5199995,"end":13.84,"sentiment":"neutral","sentiment_score":0.02445079386234283},{"text":"I'm just writing everything down because I've been con contacting a few people, so I just wanna make sure I know who I'm talking to.","start":13.84,"end":20.015,"sentiment":"neutral","sentiment_score":-0.048757008016109465},{"text":"It's WM Consulting.","start":20.015,"end":21.715,"sentiment":"neutral","sentiment_score":0.008845391993721327},{"text":"Okay.","start":21.855,"end":22.175,"sentiment":"neutral","sentiment_score":0.1720561981201172}],"sentiment":"neutral","sentiment_score":-0.02857002435484901,"channel":1,"num_words":32,"start":13.04,"end":22.175},{"sentences":[{"text":"Great.","start":22.175,"end":22.654999,"sentiment":"positive","sentiment_score":0.41130319237709045},{"text":"Yeah.","start":22.654999,"end":22.974998,"sentiment":"neutral","sentiment_score":0.15314126014709473},{"text":"So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know?","start":22.974998,"end":30.22,"sentiment":"neutral","sentiment_score":0.056946986764669416},{"text":"Because I'm particularly interested in it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps.","start":30.22,"end":40.94,"sentiment":"neutral","sentiment_score":-0.0392869303385461},{"text":"So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff.","start":40.94,"end":45.28,"sentiment":"neutral","sentiment_score":-0.0783366325777024}],"sentiment":"neutral","sentiment_score":-0.005145085198332516,"channel":1,"num_words":71,"start":22.175,"end":45.28},{"sentences":[{"text":"Oh, sure.","start":46.375,"end":46.934998,"sentiment":"neutral","sentiment_score":-0.04380403086543083},{"text":"Yes.","start":46.934998,"end":47.175,"sentiment":"neutral","sentiment_score":-0.05117323249578476},{"text":"So there's and there's different types of hydraulic engineers as well, which makes it even more confusing for you.","start":47.175,"end":52.395,"sentiment":"neutral","sentiment_score":-0.18489270265165128}],"sentiment":"neutral","sentiment_score":-0.1659883020276373,"channel":0,"num_words":22,"start":46.375,"end":52.395},{"sentences":[{"text":"Yeah.","start":52.515,"end":52.754997,"sentiment":"neutral","sentiment_score":-0.041237808763980865},{"text":"Yeah.","start":52.754997,"end":53.254997,"sentiment":"neutral","sentiment_score":-0.04231903329491615}],"sentiment":"neutral","sentiment_score":-0.04177842102944851,"channel":1,"num_words":2,"start":52.515,"end":53.254997},{"sentences":[{"text":"So I do a tip so everything, residential and commercial, but we do so overland flow.","start":54.055,"end":60.5,"sentiment":"neutral","sentiment_score":-0.04189212713390589},{"text":"So if if you needed to figure out how much water was coming through the backyard and how much water was it was staying there because potentially development upstream or what have you, I can certainly do.","start":60.5,"end":70.979996,"sentiment":"neutral","sentiment_score":-0.0423426502258391},{"text":"But if it's terms of, like, the ramp rising damps inside a pro sorry.","start":70.979996,"end":75.645004,"sentiment":"neutral","sentiment_score":-0.17384551944477217},{"text":"Inside, like, a building or whatever, that wouldn't I wouldn't be able to assist for that.","start":75.645004,"end":79.905,"sentiment":"neutral","sentiment_score":-0.17678852379322052}],"sentiment":"neutral","sentiment_score":-0.09035428608936,"channel":0,"num_words":83,"start":54.055,"end":79.905},{"sentences":[{"text":"That's fine.","start":80.165,"end":80.725,"sentiment":"neutral","sentiment_score":0.0963459052145481},{"text":"Yeah.","start":80.725,"end":80.885,"sentiment":"neutral","sentiment_score":0.044869303703308105},{"text":"Yeah.","start":80.885,"end":81.125,"sentiment":"neutral","sentiment_score":0.04195258766412735},{"text":"Well, what I'm just sort of trying to get to the bottom of because we've had a couple people out to look at the damp issue and then a couple of people, you know, commenting on the drainage and landscaping issue.","start":81.125,"end":91.02,"sentiment":"neutral","sentiment_score":-0.01784313670018824},{"text":"And","start":91.4,"end":91.9,"sentiment":"neutral","sentiment_score":0.02529405802488327}],"sentiment":"neutral","sentiment_score":-0.009277409671441368,"channel":1,"num_words":46,"start":80.165,"end":91.9},{"sentences":[{"text":"Yes.","start":91.549995,"end":92.049995,"sentiment":"neutral","sentiment_score":0.029847143217921257}],"sentiment":"neutral","sentiment_score":0.029847143217921257,"channel":0,"num_words":1,"start":91.549995,"end":92.049995},{"sentences":[{"text":"and everybody's sort of saying something slightly a bit different.","start":92.12,"end":95.58,"sentiment":"neutral","sentiment_score":-0.05313988104462623},{"text":"And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water 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customer named Nicole receives a call from an agent named Alex from SWM Consulting. Alex explains that they specialize in water engineering and water remediation, and offers to help Nicole find a water engineer who can manage damp issues in her house. They also discuss the possibility of finding a performance solution engineer to reduce the number of hands involved."},"intents":{"segments":[{"text":"So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know?","start_word":70,"end_word":94,"intents":[{"intent":"Ask about commercial projects","confidence_score":0.0034118446}]},{"text":"And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house.","start_word":303,"end_word":359,"intents":[{"intent":"Address water issues","confidence_score":0.40481302}]},{"text":"Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good.","start_word":582,"end_word":621,"intents":[{"intent":"Avoid involving too many people","confidence_score":0.020655682}]},{"text":"And they typically figure out, you know, sorry, sizes of rainfall on top of roofs, and they're they're more specific to damp and and where the damp's coming from. And then they might also be able to assist with, sorry, water ingress into your property.","start_word":740,"end_word":784,"intents":[{"intent":"Determine best solution for rainwater infestation","confidence_score":1.8865682e-9}]},{"text":"And then they might also be able to assist with, sorry, water ingress into your property.","start_word":769,"end_word":784,"intents":[{"intent":"Help and help with drainage","confidence_score":0.0000012730543}]},{"text":"So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person. Yes.","start_word":880,"end_word":899,"intents":[{"intent":"Provide information","confidence_score":0.044808127}]},{"text":"I I I I would probably in order to reduce the number of hands and Yes.","start_word":900,"end_word":915,"intents":[{"intent":"Save money","confidence_score":0.7951304},{"intent":"Save money","confidence_score":0.010679441}]},{"text":"yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person.","start_word":916,"end_word":941,"intents":[{"intent":"Find next person","confidence_score":0.13876045}]}]},"sentiments":{"segments":[{"text":"Hello? Nicole speaking. Hi, Nicole. This is Alex from SWM Consulting. I just missed a phone call from you. Just returning your phone call. Oh, okay. Sorry. Was that Alex, was it? Yes. It is. Yes. Hi, Alex. Yeah. I'm just writing everything down because I've been con contacting a few people, so I just wanna make sure I know who I'm talking to. It's WM Consulting. Okay.","start_word":0,"end_word":67,"sentiment":"neutral","sentiment_score":-0.020798226818442345},{"text":"Great.","start_word":68,"end_word":68,"sentiment":"positive","sentiment_score":0.41130319237709045},{"text":"Yeah. So so I'm I'm just curious as to do you just do commercial projects, or do you come out and check homes for you know? Because I'm particularly interested in it's it's water engineering type of because of the way that water's tracking at the back of my property and causing rising damps. So I understand a lot of bigger, you know, engineering firms probably just do commercial stuff. Oh, sure. Yes. So there's and there's different types of hydraulic engineers as well, which makes it even more confusing for you. Yeah. Yeah. So I do a tip so everything, residential and commercial, but we do so overland flow. So if if you needed to figure out how much water was coming through the backyard and how much water was it was staying there because potentially development upstream or what have you, I can certainly do. But if it's terms of, like, the ramp rising damps inside a pro sorry. Inside, like, a building or whatever, that wouldn't I wouldn't be able to assist for that. That's fine. Yeah. Yeah. Well, what I'm just sort of trying to get to the bottom of because we've had a couple people out to look at the damp issue and then a couple of people, you know, commenting on the drainage and landscaping issue. And Yes. and everybody's sort of saying something slightly a bit different. And I'm I it seemed to me it makes sense, not that I'm an engineer or anything, but to have the deal with the water issues first and then deal with the damp issue because I can kinda manage cold and damp in the house, but I I can't work with with water getting under the house. That's not something so that sort of seems to be the big thing to to to sort out first and then Okay.","start_word":69,"end_word":381,"sentiment":"neutral","sentiment_score":-0.08470251323125613},{"text":"if there's mold or whatever in the house. But it's not, like, super bad in terms of the house. It's just a little bit of, you know, mold getting onto clothing and or or handbags and things. So I've got the issue with really with, I think, the the runoff from the back of the house.","start_word":382,"end_word":437,"sentiment":"negative","sentiment_score":-0.403374582529068},{"text":"I only bought the house. I've got it moved in here sort of middle to late last year, so I didn't Okay. really experience the winter till now. Yeah. Yeah. Sure. Yes. Okay. Well yeah. So, I mean, look, if if it's trying to determine where the water is and how much water could be coming in and, you know, the levels and everything, I can certainly help with that. And then you can we'll be able to go to, I would say, like, a performance engineer that could say, oh, look. If if this is where the water's coming from, this is how much it's coming in from. Maybe we we could do this, this, and this to reduce the impacts. Right. So that's certainly the I'm sorry. So so you could definitely help me with, like, where to go after that. Because I suppose what I'm trying to avoid is just getting too many people involved, and then they'll say, oh, you know, this isn't really something we do, you know, but, I mean, at least getting an opinion is good. But I guess what I'm trying to say is, yeah, you sometimes you get too many people and it gets a bit confusing. You know? I So know exactly what you mean. And that I guess that's why I'm a little bit hesitant more than anything because, yeah, look, it it it could I I I mean, I could help with that, but you might be able to just find one person who can do all of it. Yep. There's there's a there's a a company it's not a company. Sorry. There's a there's a type of engineer which is called a performance solution engineer. Right. Okay. And and you can sometimes call them a hydraulic performance solution engineer. And they typically figure out, you know, sorry, sizes of rainfall on top of roofs, and they're they're more specific to damp and and where the damp's coming from. And then they might also be able to assist with, sorry, water ingress into your property. They they might actually be able to do everything Mhmm. because I Yeah. I it's it's it's a much more smaller scale than what I would I I would typically do, like, large subdivision or, you know, like a or a replacement dwelling or whatever rather than just trying to figure out where the water is. Dwelling or whatever rather than just trying to figure out where the water is. So they Yeah. might Yeah.","start_word":438,"end_word":859,"sentiment":"neutral","sentiment_score":-0.024266103908234228},{"text":"be able to do that better because and and probably cheaper than what I would be able to do.","start_word":860,"end_word":878,"sentiment":"positive","sentiment_score":0.424405038356781},{"text":"Yes. So it might be worth searching on Google for performance solution engineer or a plumber slash performance solution person. Yes. I I I I would probably in order to reduce the number of hands and Yes. yeah, again, like, what what I I could give you the first part of it, but then you'd probably have to find the the next person. Or or, I mean, look, I I could put that as part of the quote to find the next person, but it, you know, it might be able to save money in in not having to do that, I guess, is Yes. is what I'm thinking for free for your perspective. Oh, So you're it might you're you're very yeah. helpful.","start_word":879,"end_word":1002,"sentiment":"neutral","sentiment_score":0.04810885339975357},{"text":"It Thank might you so much.","start_word":1003,"end_word":1008,"sentiment":"positive","sentiment_score":0.39701640605926514},{"text":"Yeah. Yeah. No. I agree. yeah. Because, yeah, I I I see people I've contacted, and they do sound like they're more more the upscale pro even the word project just suggests it's not really you know, I'm not I'm not the sort of job they want. So that's that's all good. I don't wanna waste people's time. Yeah. Yeah. Yeah. Yeah. Okay. Alright. Well, thank you. No. No worries at all. Yeah. So performance solution. If you're looking for a performance solution or a hydraulic performance solution engineer, Alright. a performance plumber, they they might Well be able to do everything a lot quicker and cheaper than what what you would get from, like, a a proper sorry, a larger scale hydraulic engineer. Okay. Alright.","start_word":1009,"end_word":1134,"sentiment":"neutral","sentiment_score":0.04682685434818268},{"text":"Well, that's fantastic. You've been really, really helpful. Thanks so much.","start_word":1135,"end_word":1145,"sentiment":"positive","sentiment_score":0.6203644871711731},{"text":"No. No That's worries a at all.","start_word":1146,"end_word":1152,"sentiment":"neutral","sentiment_score":0.0783100426197052},{"text":"I'm glad I can help. yeah. You have a great day. Alrighty. Good on Yeah. you. You Thanks. too. Cheers. Bye Bye.","start_word":1153,"end_word":1174,"sentiment":"positive","sentiment_score":0.5417916178703308},{"text":"bye. Bye.","start_word":1175,"end_word":1176,"sentiment":"neutral","sentiment_score":0.18229180574417111}],"average":{"sentiment":"neutral","sentiment_score":-0.009722515442451082}}}}