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Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.5,"sentiment":"neutral","sentiment_score":0.01120058645028621},{"text":"Thanks.","start":13.2,"end":13.7,"sentiment":"positive","sentiment_score":0.47091352939605713},{"text":"Please stay on the line.","start":14.264999,"end":15.804999,"sentiment":"neutral","sentiment_score":0.2326225072145462},{"text":"Hello?","start":29.630001,"end":30.130001,"sentiment":"neutral","sentiment_score":0.08118925988674164},{"text":"Yes.","start":38.03,"end":38.35,"sentiment":"neutral","sentiment_score":0.056010570377111435}],"sentiment":"neutral","sentiment_score":0.08126813662238419,"num_words":24,"start":0.16,"end":38.35},{"sentences":[{"text":"You are.","start":38.35,"end":38.83,"sentiment":"neutral","sentiment_score":0.030297985300421715},{"text":"Sorry.","start":38.83,"end":39.33,"sentiment":"neutral","sentiment_score":-0.10062232613563538},{"text":"I'm in a meeting at the moment, so could I get you to call me back?","start":39.63,"end":42.29,"sentiment":"neutral","sentiment_score":-0.0783742112107575},{"text":"Oh, yeah.","start":49.925,"end":50.245,"sentiment":"neutral","sentiment_score":0.04335195757448673},{"text":"Maybe an email is better.","start":50.245,"end":51.445,"sentiment":"neutral","sentiment_score":-0.004445544630289078}],"sentiment":"neutral","sentiment_score":-0.04728990549651476,"num_words":26,"start":38.35,"end":51.445},{"sentences":[{"text":"Thanks.","start":51.445,"end":51.945,"sentiment":"neutral","sentiment_score":0.3010962903499603},{"text":"Oh, okay.","start":56.20894,"end":56.76894,"sentiment":"neutral","sentiment_score":0.12018037587404251},{"text":"No.","start":56.76894,"end":57.168938,"sentiment":"neutral","sentiment_score":0.1622670590877533},{"text":"Don't worry about it.","start":57.168938,"end":57.968937,"sentiment":"neutral","sentiment_score":0.2250392995774746},{"text":"All good.","start":57.968937,"end":58.36894,"sentiment":"positive","sentiment_score":0.5962189435958862}],"sentiment":"neutral","sentiment_score":0.2796319186687469,"num_words":10,"start":51.445,"end":58.36894},{"sentences":[{"text":"Thanks.","start":58.36894,"end":58.76894,"sentiment":"positive","sentiment_score":0.588720440864563},{"text":"Bye.","start":58.76894,"end":59.008938,"sentiment":"positive","sentiment_score":0.36860841512680054},{"text":"Bye.","start":59.008938,"end":59.508938,"sentiment":"neutral","sentiment_score":0.166003480553627}],"sentiment":"positive","sentiment_score":0.3744441121816635,"num_words":3,"start":58.36894,"end":59.508938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Grant?\n\nChannel 1: Yes. You are. Sorry. I'm in a meeting at the moment, so could I get you to call me back?\n\nChannel 0: Oh, yeah. I can certainly do that. Or, Grant, should I send you our email so that you can check us out that way?\n\nChannel 1: Oh, yeah. Maybe an email is better. Thanks.\n\nChannel 0: What's best email where I can send it to, Grant?\n\nChannel 1: Oh, okay. No. Don't worry about it. All good. Thanks.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.5,"sentiment":"neutral","sentiment_score":0.01120058645028621}],"sentiment":"neutral","sentiment_score":0.01120058645028621,"channel":1,"num_words":16,"start":0.16,"end":4.5},{"sentences":[{"text":"Andrew.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.11873626708984376}],"sentiment":"neutral","sentiment_score":0.11873626708984376,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":13.2,"end":13.7,"sentiment":"positive","sentiment_score":0.47091352939605713},{"text":"Please stay on the line.","start":14.264999,"end":15.804999,"sentiment":"neutral","sentiment_score":0.2326225072145462},{"text":"Hello?","start":29.630001,"end":30.130001,"sentiment":"neutral","sentiment_score":0.08118925988674164}],"sentiment":"neutral","sentiment_score":0.24503076076507568,"channel":1,"num_words":7,"start":13.2,"end":30.130001},{"sentences":[{"text":"Oh, hi.","start":31.22,"end":32.04,"sentiment":"neutral","sentiment_score":0.06398032233119011},{"text":"This is Andrew from Vigilance AI.","start":32.1,"end":34.6,"sentiment":"neutral","sentiment_score":0.06535500039656957},{"text":"Am I speaking to Grant?","start":34.98,"end":36.52,"sentiment":"neutral","sentiment_score":0.027859966084361077}],"sentiment":"neutral","sentiment_score":0.050722344420277156,"channel":0,"num_words":13,"start":31.22,"end":36.52},{"sentences":[{"text":"Yes.","start":38.03,"end":38.35,"sentiment":"neutral","sentiment_score":0.056010570377111435},{"text":"You are.","start":38.35,"end":38.83,"sentiment":"neutral","sentiment_score":0.030297985300421715},{"text":"Sorry.","start":38.83,"end":39.33,"sentiment":"neutral","sentiment_score":-0.10062232613563538},{"text":"I'm in a meeting at the moment, so could I get you to call me back?","start":39.63,"end":42.29,"sentiment":"neutral","sentiment_score":-0.0783742112107575}],"sentiment":"neutral","sentiment_score":-0.06190015822649002,"channel":1,"num_words":20,"start":38.03,"end":42.29},{"sentences":[{"text":"Oh, yeah.","start":43.085,"end":44.285,"sentiment":"neutral","sentiment_score":0.12819316238164902},{"text":"I can certainly do that.","start":44.285,"end":45.325,"sentiment":"neutral","sentiment_score":0.21975156664848328},{"text":"Or, Grant, should I send you our email so that you can check us out that way?","start":45.325,"end":49.598938,"sentiment":"neutral","sentiment_score":0.03996290573302437}],"sentiment":"neutral","sentiment_score":0.0847713981444637,"channel":0,"num_words":24,"start":43.085,"end":49.598938},{"sentences":[{"text":"Oh, yeah.","start":49.925,"end":50.245,"sentiment":"neutral","sentiment_score":0.04335195757448673},{"text":"Maybe an email is better.","start":50.245,"end":51.445,"sentiment":"neutral","sentiment_score":-0.004445544630289078},{"text":"Thanks.","start":51.445,"end":51.945,"sentiment":"neutral","sentiment_score":0.3010962903499603}],"sentiment":"neutral","sentiment_score":0.04569656029343605,"channel":1,"num_words":8,"start":49.925,"end":51.945},{"sentences":[{"text":"What's best email where I can send it to, Grant?","start":53.27894,"end":55.698936,"sentiment":"neutral","sentiment_score":0.0705614622682333}],"sentiment":"neutral","sentiment_score":0.0705614622682333,"channel":0,"num_words":10,"start":53.27894,"end":55.698936},{"sentences":[{"text":"Oh, okay.","start":56.20894,"end":56.76894,"sentiment":"neutral","sentiment_score":0.12018037587404251},{"text":"No.","start":56.76894,"end":57.168938,"sentiment":"neutral","sentiment_score":0.1622670590877533},{"text":"Don't worry about it.","start":57.168938,"end":57.968937,"sentiment":"neutral","sentiment_score":0.2250392995774746},{"text":"All good.","start":57.968937,"end":58.36894,"sentiment":"positive","sentiment_score":0.5962189435958862},{"text":"Thanks.","start":58.36894,"end":58.76894,"sentiment":"positive","sentiment_score":0.588720440864563}],"sentiment":"neutral","sentiment_score":0.3083943337202072,"channel":1,"num_words":10,"start":56.20894,"end":58.76894},{"sentences":[{"text":"Bye.","start":58.76894,"end":59.008938,"sentiment":"positive","sentiment_score":0.36860841512680054},{"text":"Bye.","start":59.008938,"end":59.508938,"sentiment":"neutral","sentiment_score":0.166003480553627}],"sentiment":"neutral","sentiment_score":0.2673059478402138,"channel":1,"num_words":2,"start":58.76894,"end":59.508938}]},"summary":{"result":"success","short":"The customer, Andrew, calls and asks for Grant, but he is in a meeting. He offers to call back or send an email to get Grant to check out of the company. Grant agrees to send an email and the call ends."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Thanks.","start_word":1,"end_word":18,"intents":[{"intent":"Record name","confidence_score":0.09233569}]},{"text":"Please stay on the line. Hello? Oh, hi.","start_word":18,"end_word":25,"intents":[{"intent":"Be on the line","confidence_score":0.0004977223}]},{"text":"Or, Grant, should I send you our email so that you can check us out that way? Oh, yeah.","start_word":64,"end_word":82,"intents":[{"intent":"Send email","confidence_score":0.17688411}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.021423358470201492},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.47091352939605713},{"text":"Please stay on the line. Hello? Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Grant? Yes. You are. Sorry. I'm in a meeting at the moment, so could I get you to call me back? Oh, yeah. I can certainly do that. Or, Grant, should I send you our email so that you can check us out that way? Oh, yeah. Maybe an email is better. Thanks. What's best email where I can send it to, Grant? Oh, okay. No. Don't worry about it.","start_word":18,"end_word":105,"sentiment":"neutral","sentiment_score":0.06317970901727676},{"text":"All good. Thanks. Bye.","start_word":106,"end_word":109,"sentiment":"positive","sentiment_score":0.5078486800193787},{"text":"Bye.","start_word":110,"end_word":110,"sentiment":"neutral","sentiment_score":0.2212701141834259}],"average":{"sentiment":"neutral","sentiment_score":0.08747154474258423}}}}