{"metadata":{"transaction_key":"deprecated","request_id":"019f7c9a-0de2-7591-84ab-b5b289620500","sha256":"732843b4d9bb99b105b327c33e0691e35d4342785ff679c6c38c826575123237","created":"2026-07-19T22:58:19.568Z","duration":19.367937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Hi, Steven. Good morning. It is Andrew from Vigilance AI. Have I caught you in a bad time?","confidence":0.97998047,"words":[{"word":"oh","start":5.04,"end":5.3599997,"confidence":0.97998047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06647524237632751},{"word":"hi","start":5.3599997,"end":5.8599997,"confidence":0.9941406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.05054348707199097},{"word":"hi","start":6.64,"end":6.96,"confidence":0.8803711,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.22147713601589203},{"word":"steven","start":6.96,"end":7.46,"confidence":0.9025879,"punctuated_word":"Steven.","sentiment":"neutral","sentiment_score":0.28519630432128906},{"word":"good","start":7.6,"end":7.8399997,"confidence":0.61816406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5617162585258484},{"word":"morning","start":7.8399997,"end":8.34,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4071460664272308},{"word":"it","start":9.04,"end":9.2,"confidence":0.94140625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.28434741497039795},{"word":"is","start":9.2,"end":9.44,"confidence":0.8618164,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23305954039096832},{"word":"andrew","start":9.44,"end":9.76,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.281011164188385},{"word":"from","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2925975024700165},{"word":"vigilance","start":10.0,"end":10.5,"confidence":0.87402344,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.20113742351531985},{"word":"ai","start":10.639999,"end":10.96,"confidence":0.91430664,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.18380294740200043},{"word":"have","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"Have","sentiment":"negative","sentiment_score":-0.41102468967437744},{"word":"i","start":11.2,"end":11.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5991138219833374},{"word":"caught","start":11.36,"end":11.599999,"confidence":0.99609375,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.6862273812294006},{"word":"you","start":11.599999,"end":11.679999,"confidence":0.96972656,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6443715691566467},{"word":"in","start":11.679999,"end":11.84,"confidence":0.7294922,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6570085883140564},{"word":"a","start":11.84,"end":12.0,"confidence":0.9741211,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5795791149139404},{"word":"bad","start":12.0,"end":12.24,"confidence":0.9921875,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6260794401168823},{"word":"time","start":12.24,"end":12.74,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.522671639919281}],"paragraphs":{"transcript":"\nOh, hi. Hi, Steven. Good morning. It is Andrew from Vigilance AI. Have I caught you in a bad time?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.05850936472415924},{"text":"Hi, Steven.","start":6.64,"end":7.46,"sentiment":"neutral","sentiment_score":0.25333672016859055},{"text":"Good morning.","start":7.6,"end":8.34,"sentiment":"positive","sentiment_score":0.4844311624765396},{"text":"It is Andrew from Vigilance AI.","start":9.04,"end":10.96,"sentiment":"neutral","sentiment_score":0.24599266548951468},{"text":"Have I caught you in a bad time?","start":10.96,"end":12.74,"sentiment":"negative","sentiment_score":-0.5907595306634903}],"sentiment":"neutral","sentiment_score":-0.08287828788161278,"num_words":20,"start":5.04,"end":12.74}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. I'm about to go into a meeting. Sorry.","confidence":0.9536133,"words":[{"word":"hello","start":1.92,"end":2.42,"confidence":0.84399414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017230896279215813},{"word":"hello","start":5.44,"end":5.94,"confidence":0.9477539,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0404277965426445},{"word":"yeah","start":13.2,"end":13.44,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.3473690152168274},{"word":"i'm","start":13.44,"end":13.679999,"confidence":0.951416,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3612186312675476},{"word":"about","start":13.679999,"end":13.92,"confidence":0.99316406,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3658657670021057},{"word":"to","start":13.92,"end":14.0,"confidence":0.98535156,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33972683548927307},{"word":"go","start":14.0,"end":14.16,"confidence":0.97802734,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3987962007522583},{"word":"into","start":14.16,"end":14.4,"confidence":0.9536133,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.3882066309452057},{"word":"a","start":14.4,"end":14.559999,"confidence":0.6816406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29868751764297485},{"word":"meeting","start":14.559999,"end":15.002875,"confidence":0.7590332,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.31606683135032654},{"word":"sorry","start":15.402875,"end":15.902875,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2506394684314728}],"paragraphs":{"transcript":"\nHello? Hello? Yeah. I'm about to go into a meeting. Sorry.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.017230896279215813},{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.0404277965426445},{"text":"Yeah.","start":13.2,"end":13.44,"sentiment":"negative","sentiment_score":-0.3473690152168274},{"text":"I'm about to go into a meeting.","start":13.44,"end":15.002875,"sentiment":"negative","sentiment_score":-0.35265263063567026},{"text":"Sorry.","start":15.402875,"end":15.902875,"sentiment":"neutral","sentiment_score":-0.2506394684314728}],"sentiment":"neutral","sentiment_score":-0.2735380186614665,"num_words":11,"start":1.92,"end":15.902875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi.\n\nChannel 1: Hello?\n\nChannel 0: Hi, Steven. Good morning. It is Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. I'm about to go into a meeting. Sorry.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.017230896279215813}],"sentiment":"neutral","sentiment_score":0.017230896279215813,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Oh, hi.","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.05850936472415924}],"sentiment":"neutral","sentiment_score":0.05850936472415924,"channel":0,"num_words":2,"start":5.04,"end":5.8599997},{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.0404277965426445}],"sentiment":"neutral","sentiment_score":0.0404277965426445,"channel":1,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"Hi, Steven.","start":6.64,"end":7.46,"sentiment":"neutral","sentiment_score":0.25333672016859055},{"text":"Good morning.","start":7.6,"end":8.34,"sentiment":"positive","sentiment_score":0.4844311624765396},{"text":"It is Andrew from Vigilance AI.","start":9.04,"end":10.96,"sentiment":"neutral","sentiment_score":0.24599266548951468},{"text":"Have I caught you in a bad time?","start":10.96,"end":12.74,"sentiment":"negative","sentiment_score":-0.5907595306634903}],"sentiment":"neutral","sentiment_score":-0.09858802706003189,"channel":0,"num_words":18,"start":6.64,"end":12.74},{"sentences":[{"text":"Yeah.","start":13.2,"end":13.44,"sentiment":"negative","sentiment_score":-0.3473690152168274},{"text":"I'm about to go into a meeting.","start":13.44,"end":15.002875,"sentiment":"negative","sentiment_score":-0.35265263063567026},{"text":"Sorry.","start":15.402875,"end":15.902875,"sentiment":"neutral","sentiment_score":-0.2506394684314728}],"sentiment":"negative","sentiment_score":-0.34073076645533246,"channel":1,"num_words":9,"start":13.2,"end":15.902875}]},"summary":{"result":"success","short":"Hello? Oh, hi. Hello? Hi, Steven. Good morning. It is Andrew from Vigilance AI. Have I caught you in a bad time? Yeah. I'm about to go into a meeting. Sorry."},"intents":{"segments":[{"text":"Sorry.","start_word":30,"end_word":30,"intents":[{"intent":"Confirm contact","confidence_score":0.00015200337},{"intent":"Report bad time","confidence_score":0.18020712},{"intent":"Attend meeting","confidence_score":0.30750293}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. Hello? Hi, Steven.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.11355847120285034},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.4586694836616516},{"text":"It is Andrew from Vigilance AI.","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":0.2291148453950882},{"text":"Have I caught you in a bad time? Yeah. I'm about to go into a meeting. Sorry.","start_word":14,"end_word":30,"sentiment":"negative","sentiment_score":-0.44252875447273254}],"average":{"sentiment":"neutral","sentiment_score":-0.1278056319879026}}}}