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Because sometimes minus means that we're towing. Let me just check. And how are you today? Yeah. No. I need a holiday, but that's alright. No one cares. What how do you spell your first name? Your service is offline, is it? And your unit 60249 Thurza? Yeah. So you got a knowing balance of 79 95. That's correct. Did you make any payment this this month at all? Okay. Do you know how to how to process your payment, or you want me to help you out with that? You just go into you you go into your portal. You know how to log in to your portal? Yeah. I'll say so you can do it two ways. You can go straight to your portal, and you'll see a little tick there on the bottom side that says pay. And then it'll say then you select pay by world line, and you just process it that way. And you can save the card so it gets automatically done every month, and it just saves a lot of headaches. Because really by now, we're not doing it this month, but next month, it'll be any late fees or I think that'll be charging $20 now after after the tenth. Yeah. Yeah. Sure. You can do what you want. Yeah. No problems. As long as you do before the tenth, it's fine. You can do it yourself every month like that. Alright. No problems. Have a good one. Okay. 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afternoon. It's telecast department. So you've been offline for the last couple of days? And what do you what do you want what did you want us to do? Hang on.\n\nLet me just check. Because sometimes minus means that we're towing. Let me just check. And how are you today? Yeah.\n\nNo. I need a holiday, but that's alright. No one cares. What how do you spell your first name? Your service is offline, is it?\n\nAnd your unit 60249 Thurza? Yeah. So you got a knowing balance of 79 95. That's correct. Did you make any payment this this month at all?\n\nOkay. Do you know how to how to process your payment, or you want me to help you out with that? You just go into you you go into your portal. You know how to log in to your portal? Yeah.\n\nI'll say so you can do it two ways. You can go straight to your portal, and you'll see a little tick there on the bottom side that says pay. And then it'll say then you select pay by world line, and you just process it that way. And you can save the card so it gets automatically done every month, and it just saves a lot of headaches. Because really by now, we're not doing it this month, but next month, it'll be any late fees or I think that'll be charging $20 now after after the tenth.\n\nYeah. Yeah. Sure. You can do what you want. Yeah.\n\nNo problems. As long as you do before the tenth, it's fine. You can do it yourself every month like that. Alright. No problems.\n\nHave a good one. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.35585257411003113},{"text":"It's telecast department.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.14650551974773407},{"text":"So you've been offline for the last couple of days?","start":18.855,"end":21.595,"sentiment":"neutral","sentiment_score":-0.1434727631509304},{"text":"And what do you what do you want what did you want us to do?","start":23.414999,"end":26.715,"sentiment":"neutral","sentiment_score":0.002800121655066808},{"text":"Hang on.","start":42.575,"end":42.975,"sentiment":"neutral","sentiment_score":-0.06881022080779076}],"sentiment":"neutral","sentiment_score":-0.011847641901113093,"num_words":32,"start":1.1999999,"end":42.975},{"sentences":[{"text":"Let me just check.","start":42.975,"end":43.955,"sentiment":"neutral","sentiment_score":-0.034653822891414165},{"text":"Because sometimes minus means that we're 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My name is Areeba. I have an account with you that I live in 49 3rd Street. I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making payments. Yes. That's right. I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95. But then in the total payable, it said minus $79.95. So I was under the impression that I'm all paid up. Sure. I'm good. How are you? Areebah, a r, e e, b a h. Yes. That's right. Amazing. No. But I'm able to make it now. No. I think I have the bank details in the invoice. How to do a electronic contract. Yes. Yep. Okay. Right. Okay. Okay. No problem. But for the moment, can I just do an electronic funds transfer? Is that okay? Amazing. Awesome. Okay. Thank you. You too. 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My name is Areeba. I have an account with you that I live in 49 3rd Street. I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making payments. Yes.\n\nThat's right. I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95. But then in the total payable, it said minus $79.95. So I was under the impression that I'm all paid up. Sure.\n\nI'm good. How are you? Areebah, a r, e e, b a h. Yes. That's right.\n\nAmazing. No. But I'm able to make it now. No. I think I have the bank details in the invoice.\n\nHow to do a electronic contract. Yes. Yep. Okay. Right.\n\nOkay. Okay. No problem. But for the moment, can I just do an electronic funds transfer? Is that okay?\n\nAmazing. Awesome. Okay. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":4.08,"end":4.64,"sentiment":"neutral","sentiment_score":0.0528861153870821},{"text":"My name is Areeba.","start":4.64,"end":5.7,"sentiment":"neutral","sentiment_score":0.04465763457119465},{"text":"I have an account with you that I live in 49 3rd Street.","start":5.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.039656330473147906},{"text":"I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making payments.","start":10.8,"end":17.244999,"sentiment":"neutral","sentiment_score":-0.19060208916664123},{"text":"Yes.","start":21.945,"end":22.265,"sentiment":"neutral","sentiment_score":-0.0016612019389867785}],"sentiment":"neutral","sentiment_score":-0.0881506303532256,"num_words":45,"start":4.08,"end":22.265},{"sentences":[{"text":"That's 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It's telecast department.\n\nChannel 1: Hi there. My name is Areeba. I have an account with you that I live in 49 3rd Street. I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making payments.\n\nChannel 0: So you've been offline for the last couple of days?\n\nChannel 1: Yes. That's right.\n\nChannel 0: And what do you what do you want what did you want us to do?\n\nChannel 1: I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95. But then in the total payable, it said minus $79.95. So I was under the impression that I'm all paid up.\n\nChannel 0: Hang on. Let me just check. Because sometimes minus means that we're towing.\n\nChannel 1: Sure.\n\nChannel 0: Let me just check. And how are you today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Yeah. No. I need a holiday, but that's alright. No one cares. What how do you spell your first name?\n\nChannel 1: Areebah, a r, e e, b a h.\n\nChannel 0: Your service is offline, is it?\n\nChannel 1: Yes. That's right.\n\nChannel 0: And your unit 60249 Thurza? Yeah. So you got a knowing balance of 79\n\nChannel 1: Amazing.\n\nChannel 0: 95. That's correct. Did you make any payment this this month at all?\n\nChannel 1: No. But I'm able to make it now.\n\nChannel 0: Okay. Do you know how to how to process your payment, or you want me to help you out with that?\n\nChannel 1: No. I think I have the bank details in the invoice. How to do\n\nChannel 0: You\n\nChannel 1: a\n\nChannel 0: just\n\nChannel 1: electronic\n\nChannel 0: go into\n\nChannel 1: contract.\n\nChannel 0: you you go into your portal. You know how to log in to your portal?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I'll say so you can do it two ways. You can go straight to your portal, and you'll see a little tick there on the bottom side that says pay.\n\nChannel 1: Yep.\n\nChannel 0: And then it'll say then you select pay by world line, and you\n\nChannel 1: Okay.\n\nChannel 0: just process it that way. And you can save the card so it gets automatically done every month, and it just saves a lot of headaches. Because\n\nChannel 1: Right.\n\nChannel 0: really\n\nChannel 1: Okay.\n\nChannel 0: by now, we're not doing it this month, but next month, it'll be any late fees or I think that'll be charging $20 now after after the\n\nChannel 1: Okay.\n\nChannel 0: tenth.\n\nChannel 1: No problem. But for the moment, can I just do an electronic funds transfer? Is that okay?\n\nChannel 0: Yeah. Yeah. Sure. You can do what you want. Yeah.\n\nNo problems. As long as you do\n\nChannel 1: Amazing.\n\nChannel 0: before the tenth, it's fine. You can do it yourself every month like that.\n\nChannel 1: Awesome. Okay. Thank you.\n\nChannel 0: Alright. No problems. Have a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.35585257411003113},{"text":"It's telecast department.","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.14650551974773407}],"sentiment":"neutral","sentiment_score":0.23024434149265288,"channel":0,"num_words":5,"start":1.1999999,"end":3.06},{"sentences":[{"text":"Hi there.","start":4.08,"end":4.64,"sentiment":"neutral","sentiment_score":0.0528861153870821},{"text":"My name is Areeba.","start":4.64,"end":5.7,"sentiment":"neutral","sentiment_score":0.04465763457119465},{"text":"I have an account with you that I live in 49 3rd Street.","start":5.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":0.039656330473147906},{"text":"I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making 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do?","start":23.414999,"end":26.715,"sentiment":"neutral","sentiment_score":0.002800121655066808}],"sentiment":"neutral","sentiment_score":0.002800121655066808,"channel":0,"num_words":15,"start":23.414999,"end":26.715},{"sentences":[{"text":"I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95.","start":26.825,"end":36.25,"sentiment":"neutral","sentiment_score":-0.1473493014390652},{"text":"But then in the total payable, it said minus $79.95.","start":36.25,"end":39.93,"sentiment":"neutral","sentiment_score":-0.2722529977560043},{"text":"So I was under the impression that I'm all paid up.","start":39.93,"end":42.075,"sentiment":"negative","sentiment_score":-0.33352910659529944}],"sentiment":"neutral","sentiment_score":-0.21749855292604325,"channel":1,"num_words":47,"start":26.825,"end":42.075},{"sentences":[{"text":"Hang 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now, we're not doing it this month, but next month, it'll be any late fees or I think that'll be charging $20 now after after the","start":129.095,"end":137.495,"sentiment":"neutral","sentiment_score":-0.015129440683974989}],"sentiment":"neutral","sentiment_score":-0.015129440683974989,"channel":0,"num_words":27,"start":129.095,"end":137.495},{"sentences":[{"text":"Okay.","start":137.34,"end":137.84,"sentiment":"neutral","sentiment_score":-0.0027556875720620155}],"sentiment":"neutral","sentiment_score":-0.0027556875720620155,"channel":1,"num_words":1,"start":137.34,"end":137.84},{"sentences":[{"text":"tenth.","start":137.495,"end":137.995,"sentiment":"neutral","sentiment_score":0.00635002413764596}],"sentiment":"neutral","sentiment_score":0.00635002413764596,"channel":0,"num_words":1,"start":137.495,"end":137.995},{"sentences":[{"text":"No problem.","start":138.14,"end":138.7,"sentiment":"neutral","sentiment_score":0.06744840182363987},{"text":"But for the moment, can I just do an 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The agent confirms the customer's account and explains how to make payments online. The customer is advised to use the electronic go into contract option and to pay off their current balance before the tenth of the month."},"intents":{"segments":[{"text":"I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95. But then in the total payable, it said minus $79.95. So I was under the impression that I'm all paid up. Hang on.","start_word":77,"end_word":125,"intents":[{"intent":"Confirm payment issue","confidence_score":0.5891936}]},{"text":"Do you know how to how to process your payment, or you want me to help you out with that? No.","start_word":226,"end_word":246,"intents":[{"intent":"Process payment","confidence_score":0.2336728}]},{"text":"I think I have the bank details in the invoice.","start_word":247,"end_word":256,"intents":[{"intent":"Provide bank details","confidence_score":0.10599602},{"intent":"Provide payment details","confidence_score":0.0002900736}]},{"text":"I'll say so you can do it two ways. You can go straight to your portal, and you'll see a little tick there on the bottom side that says pay. Yep.","start_word":284,"end_word":314,"intents":[{"intent":"Offer payment options","confidence_score":0.020537158}]},{"text":"And you can save the card so it gets automatically done every month, and it just saves a lot of headaches. Because Right.","start_word":334,"end_word":356,"intents":[{"intent":"Save card","confidence_score":0.2857847}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3412259519100189},{"text":"It's telecast department. Hi there. My name is Areeba. I have an account with you that I live in 49 3rd Street. I just noticed that I've been offline for the past few days, and I'm just wanting to confirm if that's due to not making payments. So you've been offline for the last couple of days? Yes. That's right. And what do you what do you want what did you want us to do? I'm just wanting to confirm if it's a payment issue because I received an invoice a week or so ago that said you charge is $79.95. But then in the total payable, it said minus $79.95. So I was under the impression that I'm all paid up. Hang on. Let me just check. Because sometimes minus means that we're towing. Sure. Let me just check. And how are you today?","start_word":2,"end_word":146,"sentiment":"neutral","sentiment_score":-0.09557177126407625},{"text":"I'm good.","start_word":147,"end_word":148,"sentiment":"positive","sentiment_score":0.3522924482822418},{"text":"How are you? Yeah. No. I need a holiday, but that's alright. No one cares. What how do you spell your first name? Areebah, a r, e e, b a h. Your service is offline, is it? Yes. That's right. And your unit 60249 Thurza? Yeah. So you got a knowing balance of 79 Amazing. 95. That's correct. Did you make any payment this this month at all? No. But I'm able to make it now. Okay. Do you know how to how to process your payment, or you want me to help you out with that? No. I think I have the bank details in the invoice. How to do You a just electronic go into contract. you you go into your portal. You know how to log in to your portal? Yes. Yeah. I'll say so you can do it two ways. You can go straight to your portal, and you'll see a little tick there on the bottom side that says pay. Yep. And then it'll say then you select pay by world line, and you just Okay. process it that way. And you can save the card so it gets automatically done every month, and it just saves a lot of headaches. Because Right. really Okay. by now, we're not doing it this month, but next month, it'll be any late fees or I think that'll be charging $20 now after after the Okay. tenth. No problem. But for the moment, can I just do an electronic funds transfer? Is that okay? Yeah. Yeah. Sure. You can do what you want. Yeah. No problems. As long as you do Amazing. before the tenth, it's fine. You can do it yourself every month like that.","start_word":149,"end_word":436,"sentiment":"neutral","sentiment_score":0.08042895801675816},{"text":"Awesome. Okay. Thank you. Alright. No problems. Have a good one.","start_word":437,"end_word":447,"sentiment":"positive","sentiment_score":0.5229357481002808},{"text":"You too. Bye. Okay. Bye.","start_word":448,"end_word":452,"sentiment":"neutral","sentiment_score":0.1725126951932907}],"average":{"sentiment":"neutral","sentiment_score":0.04147903062692882}}}}