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This call may be recorded for Good afternoon. Katsu to Synergy Lawyer reception speaking. How can I help you? Hello?\n\nHello? I'm so sorry. Not really. It's, like, really breaking up. Oh, that's okay.\n\nI can hear a little bit. Yep. Romica? Yeah. And, sir, what's your name and where you're calling from?\n\nI'm sorry. Did you I'm so sorry. I'm from what? Sorry? 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what?","start":80.83,"end":81.95,"sentiment":"neutral","sentiment_score":-0.1040901243686676},{"text":"Sorry?","start":81.95,"end":82.45,"sentiment":"neutral","sentiment_score":-0.05635528638958931}],"sentiment":"neutral","sentiment_score":-0.11118904060938141,"channel":1,"num_words":11,"start":78.295,"end":82.45},{"sentences":[{"text":"Alright.","start":82.24,"end":82.32,"sentiment":"neutral","sentiment_score":0.02051646262407303},{"text":"Julie, I can if you I'll call you back on a different line in two seconds, just in case.","start":82.32,"end":88.022934,"sentiment":"neutral","sentiment_score":0.01859441419181071},{"text":"That might work a bit better.","start":88.26293,"end":89.80293,"sentiment":"neutral","sentiment_score":0.02480439841747284}],"sentiment":"neutral","sentiment_score":0.020101412414358213,"channel":0,"num_words":26,"start":82.24,"end":89.80293},{"sentences":[{"text":"Okay.","start":90.99,"end":91.31,"sentiment":"neutral","sentiment_score":0.19323191046714783},{"text":"Thank you.","start":91.31,"end":91.80294,"sentiment":"positive","sentiment_score":0.3551633805036545}],"sentiment":"neutral","sentiment_score":0.3011862238248189,"channel":1,"num_words":3,"start":90.99,"end":91.80294},{"sentences":[{"text":"Okay.","start":93.30293,"end":93.80293,"sentiment":"neutral","sentiment_score":0.08327468484640121}],"sentiment":"neutral","sentiment_score":0.08327468484640121,"channel":0,"num_words":1,"start":93.30293,"end":93.80293}]},"summary":{"result":"success","short":"Maddie from SWM Consulting calls Katsu to Synergy Lawyers to speak to Rama Kelly Craigie about a property at 10 McPherson Street. Maddie is having trouble hearing the receptionist at Katsu to Synergy Lawyers and apologizes for the bad connection. She promises to call back on a different line in two seconds if needed."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Katsu to Synergy Lawyers.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.44630923867225647},{"text":"This call may be recorded for Good afternoon. Katsu to Synergy Lawyer reception speaking. How can I help you? Hi. This is Maddie. I'm just calling from SWM Consulting. I was hoping to speak to okay. Hello? Hello? Hi. Sorry. Is that can you hear me okay? I'm so sorry.","start_word":8,"end_word":57,"sentiment":"neutral","sentiment_score":0.06000170856714249},{"text":"Not really. It's, like, really breaking up.","start_word":58,"end_word":64,"sentiment":"negative","sentiment_score":-0.549557626247406},{"text":"Yeah. Okay. I'm sorry. I'm not sure what's happening. It's let me give me one moment. Okay. Is that any better? Oh, that's okay. I can hear a little bit. Yep. Okay. I'm so sorry. I was hoping to speak to Rama Kelly Craig Craigie. Romica? Yeah. Yeah. And, sir, what's your name and where you're calling from? I'm Maddie calling from SWM Consulting. Just in regards to 10 McPherson Street. I'm sorry. Did you I'm so sorry. I'm from what? Sorry? Alright. Julie, I can if you I'll call you back on a different line in two seconds, just in case. That might work a bit better. Okay.","start_word":65,"end_word":173,"sentiment":"neutral","sentiment_score":-0.04625508561730385},{"text":"Thank you.","start_word":174,"end_word":175,"sentiment":"positive","sentiment_score":0.34086450934410095},{"text":"Okay.","start_word":176,"end_word":176,"sentiment":"neutral","sentiment_score":0.12571977078914642}],"average":{"sentiment":"neutral","sentiment_score":-0.012733439741463496}}}}